Customer Reviews for U-Haul Moving & Storage of the Mile High City

4,311 comentarios

7540 York St   Denver, CO 80229
(South of 74th and York)

(303) 286-2766

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(303) 286-2766

7540 York St
Denver, CO 80229
(South of 74th and York)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Always a great experience renting from U-Haul. They had what I needed,, when I needed it.. I was a little late in returning,, they waited for me. Quick and easy.

DANIEL B. 
Clasificación:
3.0

Everything was great until we moved out. We found out the storage until must have had some leaks so some of our stuff was water damaged. It wasn't anything of high value but kind of ruins the valve of storage when you pull your thing out of storage and they are damaged. Also the light in the storage unit did not work. Not a major deal A also but for $150 a month you would expect a dry well let place. Great place to store your stuff but just make sure you don't need to go at night and that your stuff is not irreplaceable or too expensive.

MOHAMMED MAHMOUD H.  |  Overall Experience 
Clasificación:
5.0

Thank you for the great service! Katheryn Dixon

KATHERYN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JORGE M. 
Clasificación:
4.0

Both trucks that rented the door seals were not attached properly thus going down the road it was loud unbearable to here the radio keeping you focused on the road.

CHARLES I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Barbara V.  |  Overall Experience 
Clasificación:
2.0

My entire experience with uhaul was one of the worst experiences I ever have honestly. To start off, I was supposed to receive a truck at 10 am Saturday morning to move my stuff for my brother who is unable to do it because of a bad car accident. While driving to the first location 5 mins before I showed up I was told the truck they had ready for me was taking by someone else. They rescheduled that day for a 4 pm arrival time which was around 5:30 pickup. When I drove down there to Denver to get the truck I was told they didn't even have it so I got rescheduled again. This time it was a 6:30 pick up at this location. After waiting all day time get the truck I finally got one at 6:40. When I got there I was told they would refund me 50 dollars of 150 for the problems. I was quoted a wrong quote for the gas never walked around the truck nothing and a pad lock was left on the truck. I couldn't do my move in until late that evening which lasted in to Sunday not to mention my storage unit was closed that day at 4 and not opened until Monday. Sunday I asked for a key to unlock the truck but I couldn't get one until Monday. Monday I had to reach out to them and u we down at 1:30 pm because it still wasn't handled yet just to unlock it. I finally got everything packed up by 4 :45 Monday evening and then had to move it all in. Got done moving my stuff at 10 pm when it closed. Tuesday I had to return it and go back down to finish cleaning it out and put gas in it after all the confusion. I'm the end it costed me 3 days of my time 7-800 dollars of my money the bills plus not being able to drive and work and so much patience. Im glad it's over but I will never be going through the experience again I don't think. Was really hoping for more compensation back then 50 bucks for all the hassle but it's about par for the course of how the entire situation was handled. I hope you guys have a great rest of your week and that no one has to go through what I went through for this. God bless

WESLEY L. 
Clasificación:
5.0

Great service on this end.

PHILIP H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob M. 
Clasificación:
2.0

Communicate delays or any changes customer should not have to second guess

KIA G. 
Clasificación:
3.0

Well right now its hard to comment because the streets leading up to and entrances are all tore up as they are doing construction on York, so quite difficult to enter and leave , at no fault to U-haul , I have give them props for putting up with that mess. Also on a good note,the young guy that works there, pretty sure his name is Jose M, great Guy, very friendly and helpful, always smiles and is quite respectful, definitely a keeper.

TINA W. 
Clasificación:
1.0

I did not make the reservation for this location but had to incur the extra mileage cost.

Nicole J. 
Clasificación:
5.0

Friendliest staff!! Very helpful with hook up of trailer and made rental easy. ¡Gracias!

KRISTEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Logan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Whitney B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

KIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cherise L. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MOLLY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler P. 
Clasificación:
5.0

Very friendly staff , quick & efficient.

Adam L. 
Clasificación:
1.0

El cliente no dejó un comentario.

PAUL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

IGNACIO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ADAM W. 
Clasificación:
3.0

Location seemed to be a bit understaffed, and GM was on site discussing a recent company golfing event while customers were waiting to be acknowledged. He also spoke poorly of another Uhaul location that had sent a customer over to this location. Just not the best impression of a manager in my professional opinion. But the man who assisted me was great and the truck was clean.

rebekah M. 
Clasificación:
4.0

Very nice: no problems

PHILLIP C. 
Clasificación:
4.0

none

CECIL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEREMY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne H. 
Clasificación:
1.0

When I picked up the truck it only 14669 miles on it and returned it with 14,714 mile on it and got charged for 100+ miles

Cruz V. 
Clasificación:
5.0

This isn't the closest place to me, but they always have what I need and the employees know what they are doing to get you in and out quickly.

BRANT B. 
Clasificación:
5.0

Paul and his guys have been excellent.

Adam C.  |  Online Move In 
Clasificación:
5.0

General manager that I dealt with was very friendly, fast checkout and staff greeted me when I returned a super quick rental. I made reservations at another site and customer service called me right away to let me know I would be picking up at another location. She was also displayed excellent customer service. I always choose uhaul when I need to move. You should to.

JAMES G. 
Clasificación:
4.0

Great staff

JASON K. 
Clasificación:
5.0

The young man that helped us did a wonderful job Best customer service I've seen in a long time!!

SUSAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Z. 
Clasificación:
1.0

Bad service

RAUL A. 
Clasificación:
2.0

El cliente no dejó un comentario.

KIA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEX Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

REGINA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY F. 
Clasificación:
5.0

Más información

Nicholas Z. 
Clasificación:
1.0

We were unsatisfactory electrical installation This wax advertisement https://youtu.be/zm0GJj3_n3E But they left it hanging out the trunk and argued that they don't do this

Brandon D. 
Clasificación:
1.0

Office personal horrendous. The manager has no customer service skills. Very rude.

Richard W.  |  Overall Experience 
Clasificación:
3.0

I was charged for 3 days and actually brought the equipment back in two. I rented the equipment at 4pm 9/5 and brought it back at approximately 9am on 9/7 and was charged until 6:18 am today 9/8. I think this is a fraudulent charge. This has not happened at other locations only this one.

PHILLIP B. 
Clasificación:
5.0

You could make renting for 2 days easier

ROBERT Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN B. 
Clasificación:
3.0

Upon arriving at our destination we found there was a small leak on left side of trailer upper corner. Some of our stuff got wet from the rain we encountered on the way

TAMARA H. 
Clasificación:
5.0

Best location to work with. They will even answer incoming calls when they can.

CHRISTOPHER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY PAUL Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick L. 
Clasificación:
4.0

Great customer service, very quick process. Was on the road in about 5 minutes.

EARL H. 
Clasificación:
5.0

The staff is fantastic very professional and very helpful. The facility is very nice and lots of room to move in the storage space.

James G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD O. 
Clasificación:
5.0

it was easy and painless, highly recommend this location the staff is very helpful.

JUAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELBY M. 
Clasificación:
1.0

Trucks are not maintained was not Reliable for the move had to stay with the truck literally all till tow went out got it

ANDREW R. 
Clasificación:
5.0

Our 26 ft rental truck broke down on our way to U-Haul Moving & Storage Of The Mile High City. When we got towed there, everyone was very understanding of our situation and helped us come up with a plan that worked for us. We were able to move all of our items from the rental truck into one of their storage units with no problems. It was a very good experience after a lot of hassle with the truck breaking down.

BRIANNA F.  |  First Impressions 
Clasificación:
4.0

The associate who helped me wasn't very helpful and seemed like he would rather be anywhere else. Barely paid any attention to me. This location had far more equipment than any other I have been to so that was a plus and the only reason I would recommend this location.

DEREK C. 
Clasificación:
1.0

It was very bad for me, I used a truck for only 20 miles and they charged 131 miles, I only had it for 4 hours, it was my first time and I never use it again.

MIGUEL T. 
Clasificación:
5.0

So I'm driving back from Wyoming when they changed my pickup location to York St. Clear across town from my original pickup location. Not but 3 1/2 miles but it's a lot when you're in Denver traffic. Plus the street is under construction making it difficult to get into. It took awhile to get rental because the original agent because they used abbreviation MI instead of MS for Mississippi. They did that fixed with a adjustment. On the good note the trailer pulled great. Hardly knew it was back there and trailer was clean with excellent tires so had no road problems. So overall it ended up being a good trip.

KENNETH W. 
Clasificación:
4.0

Friendly and helpful people . Road Construction, which seems like its taken forever to progress, is a joke getting to facility.

RAYMOND C. 
Clasificación:
5.0

No problem with that location or any other the other locations I've use in the past, but when looking for the that size trailer I couldn't find it near my house and had to go to the main location.

VICTOR J. 
Clasificación:
1.0

Respect yours promotion. and be more cordial with the customers.atte.Raul Alvarado

RAUL A. 
Clasificación:
1.0

Staff is rude. After I checked the vehicle out, the employee told me to let him know if the mileage or fuel level was incorrect on the paperwork. It was, so I returned inside. The original person helping me wasn't there, no one was at the desk, in fact. I went outside to find someone to help and the guy wouldn't even stop washing the window of the UHaul to help me. He said that I just needed to complete the check in on the app.

Nowlin T. 
Clasificación:
3.0

I rented a trailer and the brakes were dragging for all the time I used it. I have no way while driving to know what is going on with the trailer. But I have rented before and the last trailer worked very well. This one when I was going down the road I suspected that it was dragging so I slipped the truck into neutral and the speed drop was substantial. The manager checked the trailer in and heard the brakes dragging. It would be better if the equipment was a bit better maintained. The boot over the brake actuator was not connected which is a great indication that the maintenance is not great.

PHILLIP B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candelario G. 
Clasificación:
5.0

This was my first experience renting a trailer from U-haul. The staff was exceptionally helpful and very pleasant. Made the experience a 5 star *****.

TERRIL D. 
Clasificación:
5.0

Easy in and out for larger equipment. Convenient pick up.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron P. 
Clasificación:
3.0

Make sure the tank in full upon pickup make it a hassle to have to fill up before.

AMANDA C. 
Clasificación:
3.0

I feel like because they didn't have the truck at the original location I had to travel an additional 5 miles each way which is a total of 10 $1.09 per mile very happy with that

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BIBIANO A. 
Clasificación:
5.0

All the men working in their office are very good at their jobs! They helped me when i initially got the unit! And very helpful when i closed out and rented a trailer!! They all deserve a raise no matter how much they are making they are great!

BRITTANY ELIZABE V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HILLMAN H. 
Clasificación:
5.0

Angel was amazing and I would diffidently recommend him to anyone!!! He made us feel welcomed through the whole process and the customer service my homie angel gave was amazing!! I will return to this location because of the great customer service I received and if I could pay angel more I would!! Great employee you got at this location keep it up angel!

OSCAR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELYSE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pryer S. 
Clasificación:
5.0

Great return equipment help. Quick!!!

FURMAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN P. 
Clasificación:
1.0

They charged me for 3 days when I had the uhaul van for 3 hours

JENIFER G. 
Clasificación:
4.0

i wanted a truck in Boulder. I had to drive 30 miles to Commerce City for a truck.

RODNEY V. 
Clasificación:
5.0

A good costumer service, nice attention.

Eduardo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
1.0

El cliente no dejó un comentario.

MIKHAIL B. 
Clasificación:
3.0

Waited almost an hour to get help for rental pick up. Our truck was also assigned to another customer. AC didn't work in truck and we used the truck in Texas! Truck was so hot, sodas exploded! Windshield wipers didn't work either and seemed like they hadn't been changed in a very long time.

Nicholas N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

my favorite uhaul, these guys are always very helpful and patient. I very much appreciate the good service...keep it up!!

CLAUDE B. 
Clasificación:
5.0

¡Gracias!

MARK B. 
Clasificación:
5.0

The team was wonderful. Thank you for all the help!

MARC B. 
Clasificación:
3.0

Please clean the trucks better.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBROSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
5.0

Although the check in was a bit slower than expected everyone was very kind and professional. Each team member took their time with each customer to make sure their experience was personable.

Michael M. 
Clasificación:
1.0

We received a auto trailer that had a nail in one of the tires. When we went to load our vehicle on to the trailer the tire was flat. Then we spent over 2 hours on hold attempting to receive assist through your roadside assistance. Finally we took the tire off and went to a insulation location nearby. They then sent a tire man to replace the tire with a new one, that took over another hour. Then after finally having the tire repaired and vehicle loaded on to the trailer, we only made it 5 miles before your piece of junk trailer would not stay on the truck ball. I then had to call a tow truck and pay for that additional expense. I will never rent from uhaul again. Horrific nightmarish experience and extremely poor customer service!

CALE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney B.  |  First Impressions 
Clasificación:
4.0

Always friendly and helpful

JOYCELYN M.  |  Overall Experience 
Clasificación:
5.0

The staff at this location was excellent in their service!

Gene C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

YAAREB A.  |  First Impressions 
Clasificación:
5.0

Whenever I run into a little snag the staff is right there to help me out with the my issue

STEPHEN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael f.  |  Overall Experience 
Clasificación:
4.0

I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recently

Terri L.  |  First Impressions 
Clasificación:
4.0

We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.

PHyLLIS W.  |  First Impressions 
Clasificación:
5.0

very convenient

Teresa P.  |  First Impressions 
Clasificación:
5.0

Customer service was amazing.

Kayli T.  |  First Impressions 
Clasificación:
5.0

The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.

Chelsea C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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