Trailer full of mud and license plate light falling out of socket. Also you need more csr in store.Sarah R.
Customer Reviews for U-Haul Moving & Storage of the Mile High City
Denver, CO 80229
(South of 74th and York)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Service was quick, efficient, and friendly. All the employees were great. The only issue was getting to the location, but that is due to the road being worked on, which you can't control! Everything else was fantastic, thank you so much for all your help.Zachary S.
Iam very satisfied with the truck the manager and staff were very helpful and knowledgeable I would definitely come back again and send referralsRichard C.
Very nice associate'sANA H.
El cliente no dejó un comentario.EMMANUEL G.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.REBECCA C.
Overall rental wasn't bad, but my rental was from 9-noon and I didn't get on the road till 9:30 as the truck and trailer wasn't ready when I got to the location. The website had me go to the wrong location for pick up. I was called twice during the rental asking if I was going to have the back by noon, which the first call I told him I would be close to noon. Then the 2nd call was at about 12:10 and I was heading to get gas before dropping off. Frustrating as I was having to pick up the phone while driving. Plus seemed like the first call didn't communicate that I was planning on having it back just after. My rental was for 3 hrs which I was just under that.Matt P.
El cliente no dejó un comentario.Danica R.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Josh P.
El cliente no dejó un comentario.Ryan Y.
El cliente no dejó un comentario.Edward K.
Quick and easy process. No problems with equipment and easy return.Randy P.
El cliente no dejó un comentario.Danelle D.
El cliente no dejó un comentario.Craig C.
Great friendly staffDennis B.
I FELT LIKE I WAS RIPPED OFF AND IGNORED . MY CLOSE FRIENDS FEEL BAD FOR ME AND WANT TO RETALIATE . BUT ULTIMATELY I FEEL CHEATED I WILL TELL EVERYONE I KNOW.antonio O.
THE OWNER WAS POLITE AND PROFESSIONAL IS ASSISTING US IN GETTING A TRAILER. HOWEVER, AMANDA FROM UHAUL COMPANY IS HORRIBLE, CALLING TO CANCEL RESERVATIONS OF CUSTOMERS AND ASKING HOW DID YOU GET A RESERVATION, WHEN ITS YOUR SYSTEM SHOWING AVAILABLE TRAILERS AND ALLOWING YOU TO BOOK RESERVATIONS. TO BE CALLED AND TOLD THERE IS NONE AND IT WAS A MISTAKE AND WE HAVE OTHERS WHO MADE RESERVATIONS SINCE JANUARY. VERY UNPROFESSIONAL AND A BUNCH OF CRAP. UHAUL HAS ALWAYS HAD A UPDATED SYSTEM IN SHOWING AVAILABLE TRAILERS AND LOCATIONS. TO CANCEL A RES WITHOUT ANY COMPENSATION OR EVEN TO GIVE A CARE. ACCUSING THE CUSTOMER LIKE THEY HACKED YOUR SYSTEM IS CRAZY...REALLY CRAZY. IF THERE IS A GLITCH IN YOUR SYSTEM YOU NEED TO FIX IT, NOT DISRESPECT A LOYAL CUSTOMER. NO ONE SHOULD EXPERIENCE THIS TYPE OF PROBLEM WHEN THEY HAVE DONE EVERYTHING CORRECTLY. YOUR SYSTEM DOES INFORM YOU WHEN A LOCATION MAY GIVE YOU A DIFFERENT SIZE BECAUSE THEY DON'T HAVE THE SIZE YOU WANT, IT ALSO SHOWS THE LOCATIONS THAT HAVE THE EXACT ONE YOU WANT AND IT WILL BE HELD FOR YOU. THIS AMANDA LADY GAVE MY HUSBAND SEVERAL EXCUSES AND THEN WHEN I GOT ON THE PHONE GAVE ME OTHER MADE UP EXCUSES.. TACKYJohn H.
Excellent service and support by the staff.Michael S.
No improvement needed. Very efficient check out and check in. Time spent there was very minimal.Scott S.
Angel and Anna on the phones were so helpful in figuring out the issue with my rental. Both so nice and you guys made it easy to pick up and drop offKyle W.
the general manager helped me alot! i messed up and read the scheduling wrong and he got me the equipment i needed still a day early!Jose P.
El cliente no dejó un comentario.Christopher R.
Nothing went smoothAndrew H.
El cliente no dejó un comentario.Jarrod M.
El cliente no dejó un comentario.James M.
Construction made it hard to get to this location. An update was performed on your POS in the middle of the day which made it impossible for staff to check in customers. Your servers were also overloaded so customers had extremely long waiting times or had to be rescheduled or cancelled entirelyPiper S.
Your mgrs are excellent, the best I have ever seen! The new equipment super good . How ever One man cant rent 3 rentals over the phone at the same! The regional mgr needs to stop most regional BS MEETINGS ( 5 minutes 3 main subjects and we are done!!)AND MAN A STORE RENTAL COUNTER!!! amd rent some equipment at every store he has ! Then he will raise the ast mgr and starting rental clerk wages to 20.00 -25.00 hr plus full benifits in 30 days .If you dont pay THEN YOUR COMPETITION WILL RUN ALL OVER YOU!!!!Craig C.
El cliente no dejó un comentario.Crystal C.
Nothing. I was honestly super impressed with how smooth everything went. Everyone at Uhaul was really helpful and great peopleJustin H.
El cliente no dejó un comentario.Jannel T.
El cliente no dejó un comentario.Todd E.
El cliente no dejó un comentario.Michele L.
El cliente no dejó un comentario.Teresa P.
El cliente no dejó un comentario.Nathan E.
Everything was great!Allison A.
El cliente no dejó un comentario.Charles B.
Paul, Matt, and Jose did a great job of taking care of me.Vincent M.
Really good place for truck rentalCarlos V.
El cliente no dejó un comentario.David T.
These guys did a terrific job! Had 2 flights of stairs and a lot of furniture, and they worked hard the entire time.Collin P.
El cliente no dejó un comentario.amber V.
El cliente no dejó un comentario.RICHARD G.
Employees are always helpful here, not always smiling but very well organized.Juan C.
El cliente no dejó un comentario.Karmen L.
El cliente no dejó un comentario.Leslie W.
This has nothing to do with the Uhaul but so much construction on the road it makes it hard to return equipment. Too many roads closed leading to it.Luis M.
Better Communication details when moving out of state, employ more people who are forklift certifiedkimberly E.
The two gentlemen on the shift are very nice and helpful.Laura G.
El cliente no dejó un comentario.Ben D.
they were very accommodatingSativa K.
make the previous renter fill up the gas. I did not appreciate starting with only 1/4 tank and dead bugs all over the windshield.CINDY B.
Computer system went down midway through my checkout process. The gentlemen at this location got onto their mobile app quick and kept the process going seamlessly. Friendly and helpful.Christopher C.
El cliente no dejó un comentario.Sandra B.
Fast and friendly service - easy pickup and return Thank you!Kristy M.
I think the fuel tank was not completely fullJaun D.
El cliente no dejó un comentario.Alberto R.
El cliente no dejó un comentario.Kevin V. | First Impressions
The receiver detached from my truck on the second day and scratched the fuck out of my tailgate. Upon a reattach and inspection it occurred again. A spray of lube allowed the mechanism to fully lock to the 2inch ball hitch.Kellen M.
El cliente no dejó un comentario.Jimmy W.
El cliente no dejó un comentario.YAAREB A. | Overall Experience
Jose Gonzales was so helpful. There is construction and he went outside and waved me into the drive. The process was super fast. ¡Gracias!Sabrina T.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Steven D.
My trailer was stolen from there yard and before that I had my locks cut off twiceROBERT S. | Overall Experience
20ft One way truck broke down twice.Brent P.
Excellent help & service !!Jeff C.
Keep up the good work!Isaac V.
El cliente no dejó un comentario.Sheri G.
There is major construction of the road in front of the uhaul location. This contributed to the equipment being unusually dirty. The wiring on the first trailer shorted out and another trailer was given immediately. Staff replaced the trailer and sent the one with faulty wiring to get repaired. Staff going out and coming in were very courteous and helpful.Francisco A.
El cliente no dejó un comentario.Michael C. | First Impressions
El cliente no dejó un comentario.Justin V.
El cliente no dejó un comentario.Richard S.
Except for not being able to get out of the gate. It was easy.Angelina G. | First Impressions
El cliente no dejó un comentario.Vincent C.
The truck I reserved wasn't ready at the scheduled pickup time, and when I finally was able to pick up the truck I found that one of the check engine lights remained on and the truck drove like crap. 0/10 rating for this location, will NOT be renting from them again.Ian P.
El cliente no dejó un comentario.MARY T. | Overall Experience
Good staffCarlos V.
El cliente no dejó un comentario.MARY T. | First Impressions
I rented a trailer for a couple days. The whole process from ordering online, pick up, usage, and return was easy. ¡Gracias!Chan P.
El cliente no dejó un comentario.Rodrigo R.
I called the ass manager today at 1930 0n 03/05/22 with a complaint of being over charged an 2hr later i received and notification of another deduction of 55 dollars, so I'm not understanding this process at all.....Saxon S.
Paul Venegas your branch manager acted very unprofessional with me. I don't move everyday. So I did not have truck ready for drop off Sunday. He called me. I explained that truck still had bins in there. I would drop off ASAP. For him to charge me again. He said it was my problem, not his. Please talk to your employees. Never going back!! Horrible experience!Delia A.
El cliente no dejó un comentario.Ashley Q.
Got my tools stolen from my vanjonathan B. | Overall Experience
El cliente no dejó un comentario.Florence F. | Overall Experience
Check to make sure the trailer's are not bent, the trailer doesn't track correctly can't go over 65 . it pulls the to the side.VANESSA B.
El cliente no dejó un comentario.MATTHEW H.
The tire straps on the vehicle dolly were frayed and difficult to use.SCOTT P.
I rented a 6x12 trailer online for two days and 12 furniture pads. I ended up leaving with a filthy, muddy trailer and didn't get the furniture pads. I returned the trailer in less than 24 hours. I was told I would only be charged for one day's rental since I returned it within 24 hours and they would remove the charge for the 12 furniture pads since I never got them. When I got my receipt by email, they charged me the full two days and for the 12 furniture pads.Andrew F.
El cliente no dejó un comentario.Lauren M. | Overall Experience
Friendly knowledgeable staff. Easy in and out.Dwayne W.
Post local york Phone # on the site. The nat.phone kept dropping us..Jo R.
Good business all the way around.Daniel K. | Overall Experience
El cliente no dejó un comentario.Berenice A.
El cliente no dejó un comentario.Larry B. | First Impressions
El cliente no dejó un comentario.THEDA A.
El cliente no dejó un comentario.MICHAEL H. | First Impressions
El cliente no dejó un comentario.CRESSI L.
El cliente no dejó un comentario.RICHARD R.
They sent me documentation via emailJAIME C.
When the pick up or drop off location is changed notify the customerAURIELLE J.
El cliente no dejó un comentario.LEVITA G.
you are doing fineROBERT T.
It was quick and very professional great experienceKATHERINE M.
Helping my daughter move to her college town and this 5 x 8 trailer was perfect! The pick up and drop off was seamless and the representative did all that he could to help with our unusual circumstance thank you so much we will definitely be U-Haul members againKELLY B.
Very friendly group of people easy check in and check outEric A.
Super friendly staff… Very mindful of customers needs… THEY GO ABOVE AND BEYOND THEIR CALL OF DUTYSERGIO A. | Overall Experience
Overall this was a good experience. The truck had mud stains on the floor of the cab and on the outside, but it was no problem at all for us. It seems like it's just the reality of driving a vehicle in winter.Colin J.
El cliente no dejó un comentario.LAWRENCE M.
El cliente no dejó un comentario.DUANE W.
My RV was broken into 4 different times. The cameras that were on the premises were blocked by semi trucks so basically they didn't work. UHaul did nothing about it. They said sorry about that. But 4 times in 3 months is not right. Now they are putting up a better fence and cameras. That won't pay for the stolen items. I am going to have a post on social media to let everyone I know not to patronage UHaulKaren M. | Overall Experience
Great with serving our needs. Great team!Charles B. | Overall Experience
Paul always has a friendly smile and greeting for his customers. And, his team reflects it, as well.ed u. | Overall Experience
El cliente no dejó un comentario.Doug L. | First Impressions
El cliente no dejó un comentario.Brad M. | First Impressions
The hours to get into storage ith a remote for 24 hour access was a bit pressing on time for me. I could not afford th remote so I hd to clear out the storage in a rushed manner because of thelimited time available after work. Other then that everything was fantastic.Edeltraud F. | Overall Experience
Everything was great until we moved out. We found out the storage until must have had some leaks so some of our stuff was water damaged. It wasn't anything of high value but kind of ruins the valve of storage when you pull your thing out of storage and they are damaged. Also the light in the storage unit did not work. Not a major deal A also but for $150 a month you would expect a dry well let place. Great place to store your stuff but just make sure you don't need to go at night and that your stuff is not irreplaceable or too expensive.MOHAMMED MAHMOUD H. | Overall Experience
El cliente no dejó un comentario.Barbara V. | Overall Experience
El cliente no dejó un comentario.Whitney B. | Overall Experience
Paul and his guys have been excellent.Adam C. | Online Move In
El cliente no dejó un comentario.ALEX Y. | Overall Experience
Office personal horrendous. The manager has no customer service skills. Very rude.Richard W. | Overall Experience
The staff is fantastic very professional and very helpful. The facility is very nice and lots of room to move in the storage space.James G. | First Impressions
Our 26 ft rental truck broke down on our way to U-Haul Moving & Storage Of The Mile High City. When we got towed there, everyone was very understanding of our situation and helped us come up with a plan that worked for us. We were able to move all of our items from the rental truck into one of their storage units with no problems. It was a very good experience after a lot of hassle with the truck breaking down.BRIANNA F. | First Impressions
All the men working in their office are very good at their jobs! They helped me when i initially got the unit! And very helpful when i closed out and rented a trailer!! They all deserve a raise no matter how much they are making they are great!BRITTANY ELIZABE V. | Overall Experience
El cliente no dejó un comentario.Nicole O. | First Impressions
El cliente no dejó un comentario.Theresa W. | First Impressions
El cliente no dejó un comentario.Phillip H. | Overall Experience
El cliente no dejó un comentario.Gene C. | Overall Experience
El cliente no dejó un comentario.Whitney B. | First Impressions
Always friendly and helpfulJOYCELYN M. | Overall Experience
The staff at this location was excellent in their service!Gene C. | First Impressions
El cliente no dejó un comentario.YAAREB A. | First Impressions
Whenever I run into a little snag the staff is right there to help me out with the my issueSTEPHEN M. | First Impressions
El cliente no dejó un comentario.Michael f. | Overall Experience
El cliente no dejó un comentario.Michael M. | Overall Experience
U-Haul as a company has many problems. Trying to do anything online seems impossible. To bad they are the only game in town. Not a completely bad experience but a long way from good.Jerrel C. | Overall Experience
I'm all upset with the 24hr access that I paid for I had some people stay late to help us get packed up loaded trucks an drive to storage an 24hr access did not work so here we r trucks loaded an mo wer to put itDonald M. | First Impressions
I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recentlyTerri L. | First Impressions
We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.PHyLLIS W. | First Impressions
El cliente no dejó un comentario.JUAN L. | Overall Experience
El cliente no dejó un comentario.Jerimiah C. | Overall Experience
The staff really helped me out and after a long move made me free safe in a new location, this is the place to go toLawrense L. | First Impressions
very convenientTeresa P. | First Impressions
Due to work schedule we had to pay for 24 hour access. That was unexpected. When we retuned with our 1st load several hours after completing paperwork we were buzzed in by a worker. But ultimately locked in the gates as our code had not yet been input into the system. It took yelling, honking and waving before a retail person came to see what the matter was. Glad it wasn't 'after hours'renee h. | First Impressions
great guys big helpDrew D. | First Impressions
The people working at this facility are very friendly and super helpful! The container I rented was clean and the pods were a great way to move... all around great experience!Angela B. | Overall Experience
El cliente no dejó un comentario.Virginia R. | First Impressions
El cliente no dejó un comentario.antonia v. | Overall Experience
El cliente no dejó un comentario.Katrina D. | Overall Experience
Great jobDana J. | Overall Experience
Muddy mess outside of unit. Gate control should be more convenient to operate from drivers side of vehicle.MICHAEL L. | Overall Experience
Extraordinario servicio al clientewilliam b. | First Impressions
No good experience with UHaul, York street Thornton, CO. 1 in 3 visits they could find my account for payment. Always waited 30+ min. Expected interest bearing CC for auto pay. The place is a joke.JERRAME H. | Overall Experience
The managers accused me of sleeping in my unit which I was not doing. They locked my unit even though my bill was current . They shut off my gate key. Were rude and didnt let me speak. Evicted me!charlotte h. | Overall Experience
Everyone on site was unbelievably Helpful! The National Phone Staff should be commended as Well! I Just wish there was a better Way to connect The National Call Center with local distributors!Mark S. | First Impressions
Your facility moved my stuff to another unit. My end tables coffee tables where broken, my hope chest legs were brokeñ,old antique dresser was broken where the mirror goes lost a couch table took picDanette C. | Overall Experience
I tried calling Uhaul to give them a chance to rectify the MULTIPLE incidences that happened and continued to happen when box arrived. I didn't receive any help. Will never use again or recommend.Ashley E. | Overall Experience
Still have yet to get a call back from a manager. Paid 100 for my box to be delivered and received my box bolted shut. They never removed the bolts so I couldn't Access anything in my box.monique p. | Overall Experience
Thanks for the fast and easy shipment of our stuff across the country! The U Box service was truly great-- the boxes arrived ahead of schedule and we were able to get them delivered ahead of time!alex t. | Overall Experience
the worst moving experience I ever had...problems with U-Haul to this day over a month since move...ended up being very costly with many damaged and stolen furniture....It’s a very long story.Jawanza J. | Overall Experience
Nobody knows what thy are doing. Not willing to go out of their way to help in their customers who are in tough travel situation. Took an hr to reserve a storage unit only cause management didn't helptravis w. | Overall Experience
Everything was great, the manager Devonte was great as well.reymundo r. | Overall Experience
The U BOX worked perfectly for our needs.Paul C. | Overall Experience
I want the kid who helped me know he did a fantastic job helping me when he had no training and no help from his surrounding employees but still got the job doneWhat should have taken 20 mins took 1hrtravis w. | First Impressions
Great people especially the asst.mgrAlfred B. | Overall Experience
The folks at this location are the best possible people to work with. Every step of my trip was made perfect due to the fellas at the York St location, Denver, CO. It's been my absolute pleasure.Cathy B. | First Impressions
Customer service was amazing.Kayli T. | First Impressions
Very fast and friendly service. Exceeded my expectations honestly. My move to Denver couldn't have gone better so far.Blake S. | First Impressions
Not impressed. When we arrived with our load to store the storage area was six inches deep with ice and snow. The door to the unit was frozen closed. Service was awful. Door opener didn't work.Terri C. | Overall Experience
So far excellent!LUana C. | First Impressions
Davante was great!Jeanne c. | First Impressions
We could not believe the lack of quality of service at this location. There was six inches of snow and ice (it hadn't snowed for days) that we had to walk through to get into the storage container.Terri C. | First Impressions
this location really helps out there customers and friendly services thank youJavier H. | First Impressions
Great serviceAdriane L. | Overall Experience
This experience with the uhaul uboxes was absolutely terrible. At every step of the way, things either went wrong, we got misniformation, and there was added stress since each thing was a surprise.Ana H. | Overall Experience
Drivers that delivered my uhaul pod were awesome, especially Joy!Kerri W. | Overall Experience
Joy handled 5 of our storage boxes three times. She was absolutely fantastic and handled our mountain driveway like a pro. Can't say enough good things about her!Jill L. | Overall Experience
Communication was good in making arrangement for UHaul delivery of UBoxes.steve s. | Overall Experience
.Choi F. | Overall Experience
Very satisfied! The ladies who delivered the pods and later picked them up did a great job. POLITE & EFFICIENT! Please tell them I was very pleased and thank them again for me.Suzanne S. | Overall Experience
The service was great. They really go out of their way to help the customer. Thanks again.Chris J. | Reservación
Joy was very helpful with delivery and pick up of u box.david s. | Overall Experience
The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.Chelsea C. | Overall Experience
Very helpful staff. Allowed me to pick up my shipment early and helped with all the paperwork quickly and efficientlyken s. | Overall Experience
nonedebra s. | Overall Experience
Thank you. Have my storage with youDanette C. | Reservación
Overcharged $66.85 twice (2 times) for storage I did not use. Boxes delivered to Windsor on Aug. 24 and picked up on Aug 25. $137.44 was charged for delivery which is fine. Need refund please.Pat S. | Overall Experience
Although I had reserved a storage space well in advance, upon arrival and with no warning whatsoever I was told this location had no storage unit available for me. Unbelievably poor work, Uhaul.Richard L. | Reservación
I did not see the facility as I rented a u box which was delivered to my new home. But, all went wellJoseph P. | Overall Experience
The general manager there rocks. She took great care of me and her staff was the same. Cameo is a great leaderJAKE M. | Overall Experience
None of the employees really seem to know what they're doing. My original reservation was not set when I got to the location. Pricing was not explained properly. Too much more to explainDamian G. | Overall Experience
Thanks so much for the excellent serviceDiana M. | Overall Experience
Very easy to work withJB P. | Overall Experience
They were good at there jobsKathy B. | Overall Experience
Appreciates the folks in the warehouse who had the next U-box ready to take when I arrived with an empty. It is a well managed operation.JB P. | Overall Experience
.Ross B. | Overall Experience
Cameo Petersen and her staff are excellent! We had some issues that were all resolved promptly and we highly recommend the location and its staff.Terri L. | Overall Experience
I will not be recommending any U-Haul service to anyone ever. I will not be returning to U-Haul as a customer for any single thing. I will spread far and wide what a hassle U-Haul made of our move.Chauncey D. | Overall Experience
The staff was very friendly and went out of their way to understand exactly what I needed to accomplish. I received confirmatory phone calls to let me know that everything would flow smoothly.myron l. | Overall Experience
I ordered 2 u boxes that was going to Colorado and I had questions. seemed like they wasn't sure of the process. Just seemed not sure.April C. | Overall Experience
I had a great experience with the u-box services. The driver was very nice amd helpful. The drop off amd pick up times were on schedule.manuel c. | Overall Experience
Staff there are friendly n helpful. Access is very good with wide aisles n lighting at night is adequate. I would recommend this facility to anyone needing a rental or storage unit.Lab13145@gmail.comMICHAEL L. | Overall Experience
Great Service!ken s. | Overall Experience
I never went to the storage facility. I had UBoxes delivered and picked up. Your driver is fantastic and she is a great asset to your facility.Matt H. | Overall Experience
My experience did not include a visit to this facility so I cannot rate it. I am however completely dissatisfied with UHaul as a whole and will never again do business with this company.Barbara M. | Overall Experience
Servicios adicionales en esta ubicación
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