Customer Reviews for U-Haul Moving & Storage of The Lilac City

3,202 comentarios

150 S Main St   Rochester, NH 03867
(Rt 108 & 125)

(603) 335-1050

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(603) 335-1050

150 S Main St
Rochester, NH 03867
(Rt 108 & 125)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebekah N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
3.0

The customer service personnel didn't put a block behind the loaded trailer I came in with and when the folks were unpacking the trailer and putting my belongings into a UHaul Unit the trailer rolled back on the professional unpackers while one of them was on the trailer walking a box off of it. This happened twice. I said something to Heather, the customer service person and she said, something to the effect, of well, looks like you are almost all done now. She didn't apologize or offer out a block to us, or take any responsibility. I was quite shocked. The folks who unpacked for me were given to me by the U-Haul location. The location helped me a lot but I was shocked they didn't take any concern for the people who unpacked my trailer.

Sarah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia V. 
Clasificación:
4.0

Staff is great every time I go to the facility. Prices are fair. My one complaint is no light in the unit I rented.

Tim S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shirley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Thanks to Chris for getting us started with the new space! It is so convenient to our new house which is very close by! We look forward to using U-Haul of Liliac City's services! Thanks very much for a very easy move in!

Anne B.  |  First Impressions 
Clasificación:
5.0

The people were so wonderful and helpful.

Andria M. 
Clasificación:
5.0

The truck I had was in rough shape. The emergency brake stuck. Made funny noises while I was driving it. Was glad I didn't have far to go and could get it done quick. Other than that customer service is outstanding.

Lorrianne W. 
Clasificación:
5.0

Friendly associates.

kathy F. 
Clasificación:
5.0

Great crew don't change anything

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
5.0

Everything went very smoothly.

Lynne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole D. 
Clasificación:
5.0

Awesome place! Always very courteous and helpful! They get you on the road in a very reasonable amount of time! Easy access on main road! Thanks Pat Collins/ Victums Inc.

Patrick C. 
Clasificación:
5.0

I was. Very impressed. The van that was supposed get was in a high speed chase. I had thought I was going to be out of luck. But some how you found me a van to replace the one in the chase. Very greatful and was able to do my move. Thank you. Howard

Howard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Binod G. 
Clasificación:
3.0

Firstly, the truck that I reserved was not the truck I received. The truck has awful breaks and is not safe to drive on the highway. And the alignment is off. Uhaul experience was awful and made my moving so much harder. I also purchased queen mattress bags and was charged for king. All in all I will NEVER use uhaul again and will make sure my family and friends do not as well.

Darnelle B. 
Clasificación:
5.0

Excellent customer service

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell F. 
Clasificación:
2.0

Almost $75 was taken out of my account for the rental. Way more than the around 45 on my receipt. Did not get the truck until 10 that evening. Was on hold for over 3 hours! Kept getting told hold a moment. Very bad experience this time. Nothing was set up, my card info was missing, no truck assigned per worker response, had to do app process all over again!. Hopefully this doesn't happen again and any and all money that is owed be returned to my account.

Myla R. 
Clasificación:
5.0

Not much. I honestly believe U-haul is one of the last remaining gems of what used to be great American service organizations. You provide a valuable and reliable service for do-it-yourselfers at a reasonable price. I wish U-haul staff would put on a clinic for other modern so-called "service" companies....they could learn a lot from you.

Robert Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

shirley T. 
Clasificación:
5.0

Everything went fine, without a hitch,

Johm M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOU E. 
Clasificación:
3.0

n/a drop off was after hours. Does not pertain to this location but to Uhaul as a company. I was called friday evening saying i missed my drop off at 1600. per my original contract i paid for 4 days thurs-sunday. I was informed that the truck i had already paid for was scheduled for another person for pickup on sat morning at 0800. I was less than impressed with the lack in communication pertaining this issue. After speaking with the manager at the rochester, nh location it was able to be cleared up. Not impressed with Uhaul as a whole but the personnel I had contact with at the dover, nh and rochester, nh location were a big help.

GREGORY W. 
Clasificación:
4.0

Take out dolly and blankets just in my way also is their a business rate if used once or twice a month expensive when you go 200 miles round trip

Bob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne C. 
Clasificación:
5.0

Fast check in and fast check out. Picked up truck on a weekend of 95° temps Air conditioning worked super!

DAVID J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta H. 
Clasificación:
5.0

Nice, helpful staff, Clean and well-maintained vehicle.

JEAN V. 
Clasificación:
5.0

Service was amazing! They made my move a smooth and successful day!

David G. 
Clasificación:
4.0

Hours and customer service are very good. Tires on truck appear to be very worn on outside tread... May need new tires and realignment.

Margaret G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise H. 
Clasificación:
5.0

Awesome service!!

Sandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas W. 
Clasificación:
4.0

It was better than expected, and surprisingly affordable

Sandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
4.0

everyone was very helpful

John G. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy H.  |  Overall Experience 
Clasificación:
3.0

Would've been nice to be able to pick up at the location we requested, rather than having to pay more in mileage from the further away location.

Dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denis C. 
Clasificación:
5.0

Much better than the Saco maine location that place needs some people that can due the job or that actually care enough to learn it

JOSEPH P. 
Clasificación:
5.0

Both the pickup and drop off people that helped me were customer focused. Pleasure doing business with them. Bob C

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
5.0

Staff was quick, warm and friendly. The van was clean and running well. Was very pleased with my experience.

Scott V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

One strap on trailer was too short to go over tire.

Victor V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
3.0

It was a little hectic there when we were returning truck. I had purchased a gift certificate for some reason the employee could not process it. When I went back the next day to resolve the issue...the manager said if closed out, he wasn't going to be able to use $40 GC I purchased. My transaction wad put on hold not cashed out. So GC was able to be applied. I do not think GC is the way to go. Give a person gift cash to use towards a Uhaul truck.

Kevin W. 
Clasificación:
5.0

excellent

Mike G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON B. 
Clasificación:
3.0

Returned between 1/2 a tank and 1/4th of a tank and was told I returned at 1/4 tank, when it was definitely more than that

Alexander M. 
Clasificación:
5.0

Very professional, and he was super busy - Amazing

CHRISTOPHER R. 
Clasificación:
5.0

Nice place to rent from. I have rented the 26' truck several times with no problems and excellent service. The managers are very good and helpful.

Jeff P. 
Clasificación:
5.0

Super friendly and I couldn't believe how quick it was. That lady is a pro.

Andrew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
4.0

The website for Moving Help was unclear and I was charged for help in New Britain, CT that I did not receive. No one showed up at that address.

Lloyd N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

I have had terrible experiences with other UHaul locations. This one was exceptional. Customer service oriented, easy to work with, a real pleasure to do business. The best of the best.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

carole D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
3.0

The website and location need improvement. When you setup a reservation online it doesn't match with the location so it appears that you reserve two trucks instead of one like in my situation. Very confusing. When I went into my local Uhaul they had to redo it all over again. What's the point of the website then?

penny F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
5.0

As busy as they were, they were able 2 direct me where to go to drop the truck off. Great staff great people

Jereme P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene B. 
Clasificación:
4.0

No comment. Very good service.

Ed F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa L. 
Clasificación:
5.0

My original reservation was for Keene NH, close to my home. I had actually stopped at the Keene location earlier in the week to confirms the reservation, all was good. I received a call later in the week letting my know that the car carrier was removed from my reservation as it was no longer available in the Keene location. Ridiculous? I thought the same. I asked my options, there was a car carrier in Rochester NH, 2.5 hours away. Having no other option, I traveled to Rochester and picked up both truck an trailer as I NEEDED both in order to move as planned. NOT A HAPPY CUSTOMER. Thankfully the folks at the Rochester store were fantastic an took care of my needs. I would NOT go to the KEENE store again. Really? I was at the store days before to confirm my reservation only to receive a call that my order was not available, I want a refund for my aggravation, time and travel. extra day was added, big deal, I had to travel 2.5 hours myself to fulfill my order. extra miles were added, big deal, with gas prices the highest they've been in decades, big deal, was towing my SUV from Rochester to home!!!

David M. 
Clasificación:
2.0

I went in to reserve a truck for a move. I was quoted an amount of $97(or there abouts) plus 30 free miles and 89 cents a mile after that. When I picked up the truck, the checkout person repeated this to me. When I dropped the truck off, they charged me 89 cents for all the miles I drove. The attendant told me we don't do that. Foolish me I trusted what they told me. If I use U haul in the future I will have to get it in writing. Can't trust your attendants apparently.

John M. 
Clasificación:
5.0

Helpful and knowledgeable staff.

Chris P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly Excellent customer service

Mark E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy D.  |  Overall Experience 
Clasificación:
5.0

Needed to get a truck for a move n decided on a storage .worked out good thank you

ann t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina W.  |  Overall Experience 
Clasificación:
1.0

You can have a clean well lit facility and still have a bad staff! I was with you for about three years and two years ago I was yelled at because I was in a car accident and lost my pass key and ask for another one. Your staff in one word, sucks! Never in my life have endured such poor customer service.

Timothy W.  |  Overall Experience 
Clasificación:
5.0

The store manager, Mr. Varney, and all of his staff were excellent to work with. Very helpful and knowledgeable, and accessible if someone needed help. I would highly recommend this location and it's staff.

Jere S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jere S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
5.0

Super friendly customer service.

Ronald g.  |  First Impressions 
Clasificación:
5.0

It's been a rough few months and wished had been circumstances at this time. Thank you Jack Moschetto

John M.  |  Overall Experience 
Clasificación:
3.0

And was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged $20 ex tra when I returned it on time

Melissa P.  |  First Impressions 
Clasificación:
5.0

I have been dealing with Brit and she has been absolutely amazing to deal with very helpful very friendly just a over all great person to deal with

Roger P.  |  Overall Experience 
Clasificación:
3.0

The back the truck into the storage area and you can’t get into your storage unit in the evening that’s my only complaint so when we get things in and out of there we have to walk all the way around all the trucks to get into our unit

Jerry D.  |  Overall Experience 
Clasificación:
5.0

Chris was awesome. Always helpful and friendly. Clean facility. Parking for customers is not convenient. Customer entrance could be improved as there is a lot of "clutter" near and around the door. Overall satisfied with my experience. Move out effective 4/10 left me with an accurate balance of $0.00.

kristin b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
4.0

Most interactions were good and helpful. Busy facility.

Julie B.  |  Overall Experience 
Clasificación:
4.0

None.

Gary D.  |  Overall Experience 
Clasificación:
1.0

Me stuff was stolen not helpful at all I will never use Uhaul again

tammy b.  |  Overall Experience 
Clasificación:
5.0

The manager and employees at this u-haul were always friendly and helpful!

BRIANA S.  |  Overall Experience 
Clasificación:
5.0

Everyone was always friendly and helpful anytime we had to go in to the store.

INGA G.  |  Overall Experience 
Clasificación:
5.0

Was a great experience. Just as with renting vehicles here the staff done a great job taking care of me. Property was very well maintained and key card access was a plus.

Daniel G.  |  Overall Experience 
Clasificación:
4.0

none

sandra l.  |  Overall Experience 
Clasificación:
1.0

You did not have the truck I ordered in stock and they U-boxes were not ready for us at the time promised, even though I called to confirm the day before. Very understaffed as well.

ERINN l.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

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  • Ícono de remolque
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  • Ícono de autoalmacenamiento
    Autoalmacenamiento

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  • Ícono de contenedor U-Box
    Contenedores U-Box®

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    Suministros de mudanza

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  • Ícono de enganche para remolque
    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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    Camiones a la venta

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  • Building Icon
    History

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