Customer Reviews for U-Haul Moving & Storage of The Emerald Coast

852 comentarios

200 Irwin Ave   Fort Walton Beach, FL 32548

(850) 659-6113

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(850) 659-6113

200 Irwin Ave
Fort Walton Beach, FL 32548

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

It's a huge lot bc it also has storage inside and out but it's has no straight forward signs nor were we given the location of the drop box itself on the lot so we literally had to go look around and this place is so huge it's kind of hidden and it is on the side of the building where you can't actually drive to bc they have it blocked with large cement bumpers. It is clearly a well kept very large property but they need to have the drop box at the front of the building or more than one and put another on the opposite end .

Keinah S. 
Clasificación:
5.0

Great experience all way around

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amaral N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo D. 
Clasificación:
5.0

The customer service at the Irwin location is phenomenal! Every single time I go they are wonderful and helpful in every way they can help! Thank y'all for everything always!!!

Catherine C. 
Clasificación:
5.0

They were super!

Deborah C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darren W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON D. 
Clasificación:
5.0

Fast checkout, friendly service and reasonable prices . Overall very satisfied.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Junkyard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzanne C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
Clasificación:
5.0

Good job !!!

James H. 
Clasificación:
5.0

Went in last minute needed truck and storage unit. The lady that serviced me was top notch and fast service.

Nicole R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe A. 
Clasificación:
5.0

Nothing at all you guys was excellent

rhonda J. 
Clasificación:
5.0

Every aspect was courteous & professional

RONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmyn J. 
Clasificación:
5.0

That is the best run and most professional rental agency I've ever been a client of, rental car agencies included. Thanks for a really easy experience!

Donald B. 
Clasificación:
5.0

Maybe send me to the right location next time.

Amanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kari H. 
Clasificación:
5.0

El cliente no dejó un comentario.

doughlas Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert M. 
Clasificación:
5.0

Service was very good both of to pick up and the drop off both of these people were very kind and very helpful thanks for the opportunity to express these thoughts

Clay H. 
Clasificación:
5.0

1, Your chart to guess the amount of fuel you need to add is low by 4 gallons. I would adjust that or only charge what the current rate is at the station adjacent to the store. 2. The truck smelled like cigarette smoke, but it was clean. 3. Have a way at the store to scan a drivers license. I don't want to give Uhaul access to my phone camera.

Deric J. 
Clasificación:
1.0

I paid 690 to rent the truck and had to keep it for an extra 7 days at 40 dollars a day which was 280 and had to pay an extra 25 for cleaning fee and an extra 23 for fuel and it was already full!!!!!

Meredith C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremiah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

George T. 
Clasificación:
5.0

Large facility. Easy drop off. Great attendant.

Robert K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

frienldy and helpful - answered all my qustions

jeffrey S. 
Clasificación:
5.0

Let me start off by saying find a new manager, I had the privilege of working with two gentlemen cannot remember their names but I promise you they remember me. No lunches were taken you have an employee missing family time cause said manager shows up to work for only 20mins to help “close” as a manager myself that's not acceptable and for her to have a rather puzzled look on her face for treating said employees better than she does is quite interesting. I am grateful they gave up their family time and managed to be so kind and fun to work with. But despite her they deserve all 10s and a well deserved raise…

Marena S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDRICK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

Staff very helpful and courteous. Jen is very good in her position. April very proactive with the lock not properly installed on storage unit. Kudos to all!

Don B.  |  First Impressions 
Clasificación:
5.0

Very prompt and professional service

DANIEL W. 
Clasificación:
5.0

Very professional outfit. Easy drop off, great experience start to finish. Thank you to both locations.

Ty R. 
Clasificación:
5.0

Great job

Brian A.  |  First Impressions 
Clasificación:
5.0

If it wasn't for the people that ran this I would have had no idea how to fix the issue with the gas and they were very attentive and jumped around on the u-haul and cleaned it up once I was done and helping out with a bunch of things that the other u-haul rental place completely forgot

Brian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mayela A. 
Clasificación:
5.0

The staff is superb, friendly, and knowledgeable. I don't know how you could do it any better!

Richard F. 
Clasificación:
4.0

El cliente no dejó un comentario.

veronica B.  |  Overall Experience 
Clasificación:
5.0

Great staff and customer service ...Highly recommended

IAN B.  |  Overall Experience 
Clasificación:
5.0

Did everything great alot of good workers everybody was really respectful

Jason M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda S H. 
Clasificación:
5.0

The people who work there are great. They're fast friendly helpful got a smile on their face. I appreciate people willing to help.

james f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

No problems, the people working were efficient and knew their stuff about uhaul products.

Lisa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSICA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Customer service was great, I really appreciated the last min help!

Rachel M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tori W. 
Clasificación:
5.0

Very helpful employees. Super quick and easy. ¡Gracias!

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

blake F. 
Clasificación:
5.0

courteous employees and very organized environment.

bobby D. 
Clasificación:
1.0

I was ignored while waiting to drop off equipment, so I had to go into the building after 3 employees were easily accessible, but ignored me. When I went to complain an employee said if I wanted to, I could do the self check in usthe QR code (while being very rude). I wasn't aware that self check in was available and I simply said that if they were busy, a simple acknowledge and say, "we're really busy right now, but we'll help you out as soon as possible". I would have been ok at that point, but to be ignand all the 3 employees near to just ignore me without acknowledgment and is unacceptable! That was the worst customer service I had ever experienced from U-Haul.

Juan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca M. 
Clasificación:
5.0

Have the pick up address listed in the email separated by a space. User error but I kept thinking I picked up a u haul at the place where I found a phone number for it (it had a few u hauls outside).

Julius W. 
Clasificación:
1.0

Poor mangement staff is two faced and goes behind your back lied about things to make themselves look better would not recommend this location to anyone referring all my friends to another storage facility they don't know how to treat customers

jim r.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly, helpful and went above and beyond expectations.

DONNA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
2.0

The check out process was very cold. Unemotional. We had no idea where the truck was located The mobile check in (after hours) was not functional.

Shon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

salvatore A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

Truck needed wiper fluid. Everything was great, nice people, truck was clean

Myra O. 
Clasificación:
5.0

As always this location is the best Uhaul place. Love the people who work here as they are always so friendly and helpful

RaeDel S. 
Clasificación:
5.0

Great front counter person. She was very helpful and patient. Also she is a great multi tasker

DICK L.  |  First Impressions 
Clasificación:
5.0

Excellent service and staff!

Evan S. 
Clasificación:
5.0

The most friendly staff of any U-Haul we've been to, we had some complications with our housing situation and they made it extremely stress-free to extend our rental! April was so kind!

john F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mabel I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
5.0

A bit of a cluster in parking areas due to barricades. Understandably (kind of), due to remodel still going on. However, still should be a straightaway through parking lot.

john m.  |  First Impressions 
Clasificación:
5.0

Nice staff, pay them good, so they will stay.

james c.  |  First Impressions 
Clasificación:
5.0

Exelent

Martha A. 
Clasificación:
5.0

Very friendly and helpful staff!! Thank you

Toni W.  |  Overall Experience 
Clasificación:
5.0

Super nice facility and very helpful staff. Manager was there and was engaging and the individual who helped me was great! I've done a lot of self-moves and always use U-Haul because of the availability of equipment and knowledge/helpfulness of the personnel.

Wayne C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meagan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Istven T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robson V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd A. 
Clasificación:
5.0

April and her crew went over and above my expectations. I have a hand deformity and she and her staff made sure everything was attached B and securely fastened down for my trip. April exudes professionalism AND compassion. Her staff replicates her enthusiasm, professionalism and kindness. Give that woman a raise and let her train managers!! This type of customer service is a dying skill. I believe April could teach and instill these values into future or managers in training. She's awesome.

Sandra T. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES W.  |  Overall Experience 
Clasificación:
5.0

By far the best Uhaul experience I ever had and I have used uhaul at least 5 others in the past

Brian C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA B.  |  Overall Experience 
Clasificación:
4.0

**** Uhaul and the ap to start the rental process! I want paper that I can read, and counter help to provide it. That ap is 200% *********!

THOMAS D. 
Clasificación:
5.0

The manager Miss April was absolutely amazing the support staff working under her supervision that day Ms ginnie strength was equally excellent. I am a widow with a disabled child my child is autistic and nonverbal I've had to move twice in 2 months all by myself. The management and staff at this facility was very conscious of understanding I had a lot I was trying to manage as my disabled son accompanied me to rent the truck on this day. They got me in and out with the quickness and went out of their way to make sure my son was comfortable while we were there. they went above and beyond to accommodate my needs of getting the truck rented to me quickly and got us safely on our way‼️✡️☯️ they could tell without me saying one word how overwhelmed I was feeling and went above and beyond to help in every way they could ‼️✡️☯️ the staff and their ability to perform their job with excellence is a direct reflection of Ms April leadership ‼️✡️☯️ Miss April is an excellent reflection of the standard of excellence U-Haul holds themselves too ‼️✡️☯️ I would recommend this location to anyone and as a result of that good experience I had here with this staff and it's leadership. I would recommend you haul to anyone needing to move based on my experience at this location‼️✡️☯️

CARLA D. 
Clasificación:
5.0

Excellent staff that knows their stuff.

JAMES O. 
Clasificación:
2.0

El cliente no dejó un comentario.

AMY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikolas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

robert m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edna G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VONDELL S.  |  First Impressions 
Clasificación:
5.0

The only negative comment I have is, when I was unloading, a group of people were loading/or unloading, their belongings, and they had numerous children (5-8) playing and running around the inside dock/unloading area. I would have reported the matter, but it looked like office staff were busy dealing with a law enforcement matter (2/19/2022). I think maybe the staff might have seen this otherwise. I should have just reported it. Anway, the staff were great, and the facility is awesome.

GARY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  First Impressions 
Clasificación:
4.0

Great new storage units! They feel secure and clean. I wish it was a little bit easier to get in touch with the office but typically there is not any issues. They are just busy.

madison l.  |  Overall Experience 
Clasificación:
4.0

April was very helpful when I arrived setting up storage lockers and checking in the truck. Had a bit of an issue with assistants prior when trying to reserve a locker. Had to keep on explaining what I needed and verifying the reservation for storage locker over the course of one week.

Roy Y.  |  First Impressions 
Clasificación:
5.0

April is great!!!

Natasha A.  |  First Impressions 
Clasificación:
4.0

I wish I could have spoken to the facility when I phoned. I phoned the local number 3 different days and never got to speak to the office. I was informed on my third phone call to cancel my unit after I had vacanted and cleaned it, that I had paperwork I should have completed, I told that caller that the information was 3 days too late. As I had already returned to Central Florida. But I was suppose to complete the paperwork to cancel my unit. I had an absolutely wonderful experience with UHaul except for not being able to cancel my unit over the phone by speaking directly to the local office and receiving that information in a timely manner.

Denise T.  |  Overall Experience 
Clasificación:
5.0

It’s a really great facility and security was awesome.

Debbie T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

diane i.  |  Overall Experience 
Clasificación:
3.0

On of the main reasons I used this was because of the military discount offered to me when I first moved in only to have it removed after two months without warning.

jessie k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ian b.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

harry a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHUCK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

April B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DILLONRAY C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Allison G.  |  First Impressions 
Clasificación:
4.0

April was very informative and friendly.

Kathleen K.  |  First Impressions 
Clasificación:
5.0

April and Jenny were awesome after a long 4 days of moving

Lance I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anne P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Keri A.  |  Overall Experience 
Clasificación:
5.0

April the manager was very polite and helpful. She was also very excited to help us with all questions that we had.

Wade R.  |  Overall Experience 
Clasificación:
5.0

Great staff, nice clean storage units

Jen F.  |  Overall Experience 
Clasificación:
5.0

Top ratings to April Audet, Mgr, especially for her extraordinary efficiency and endeavors to assist us in every way to help us economize our time and resources. It's rare to find such great customer service. Clean facility.

Ann L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

james s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON R.  |  Overall Experience 
Clasificación:
3.0

The staff was very helpful and friendly. Unfortunately, the experience turned distressing when we went to drop off our items to the outside storage shed and the storage shed was locked with a Uhaul lock although we purchased a lock. We were informed by the facility staff a week before and again on Saturday that we could rent the moving trailer and the outside storage unit. We informed that we would be dropping off the same time that we rented, which was 6:45 p.m. However, when we arrived at about 5 p.m. no one was at the facility, which was fine but the storage unit was locked. We count not unload our items. There was not an emergency number for us to reach anyone after hours. We received an answering service with a friendly person named Lindsay. The issue was shared with Lindsay. She was incredibly understanding and helpful. Tomorrow, I will have to go to the store when they open up at 7 a.m. before my work day begins and hope that someone will be there to help me unload the trailer given the storage is for my 80 y/o mom's things. The rating would be an excellent had it not been for the storage shed being locked when we were told that we could drop off our items after 5 p.m. on Sunday and that we were not able to contact anyone after hours for emergency assistance. I would like an opportunity to submit a higher rating and review when this issue is successfully addressed. For now, our items are sitting in the Uhaul mobile storage truck in front of the exterior storage unit that we rented. Sigh ...

elizabeth m.  |  First Impressions 
Clasificación:
5.0

The staff were the best of anywhere! Always helpful and would stop ehat they were doing and give you their undivided attention. I always felt welcome whenever I would go into the office.

RaeDel S.  |  Overall Experience 
Clasificación:
3.0

I moved out last month this is not valid I was nit charged right

kiera f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yolanda w.  |  First Impressions 
Clasificación:
5.0

The associate who helped me was very pleasant, informative and professional.

Casey T.  |  First Impressions 
Clasificación:
5.0

Taylor was great!!! My hero!!!

Sue Ellen B.  |  First Impressions 
Clasificación:
5.0

Great place to rent a truck and storage. Great knowledgeable staff! Will definitely do more business with them! Wouldn't go anywhere else!

Windham P.  |  Overall Experience 
Clasificación:
5.0

April was amazingly competent and a dream to conduct business with. Highest marks because of her

Jeffrey C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  First Impressions 
Clasificación:
5.0

Gracias

DANIEL C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James W.  |  First Impressions 
Clasificación:
5.0

Staff was always friendly. Hallways were always clean and clutter free.

Raymond T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

elvis s.  |  Overall Experience 
Clasificación:
5.0

Personal amable

DAVID M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

pattrick o.  |  Overall Experience 
Clasificación:
5.0

Very Professional, friendly and very helpful in situations to kept you be a customer

BRENDA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

scott e.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristine L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE LEE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter D.  |  First Impressions 
Clasificación:
5.0

GREAT EXPERIENCE FROM DAY ONE TO THE END!!!! Mrs. April and staff have been nothing but helpful, happy, " can do attitude ", provided useful info on movers / locksmith, tape/boxes etc…. Just on top professionally every time!!!!! KUDOS

LUCILLE H.  |  Overall Experience 
Clasificación:
5.0

Staff friendly and professional. Wouldn't go any were else!

Windham P.  |  First Impressions 
Clasificación:
4.0

I was quoted $780 for my last 20ft truck rental. They did not have a 20ft and offered a 27 at no extra charge but they charged me $1000 instead. This was a bait and switch at the counter. This is a terrible business practice. Not to mention the car transport had a re tread on it that blew less than an hour into the trip.

Ronald C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ed b.  |  First Impressions 
Clasificación:
5.0

By far one if the most friendly helpful staff and companies in both locations I have ever met.will always be a loyal u-haul customer. April is always a pleasure .

LAVANTE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lila C.  |  Overall Experience 
Clasificación:
5.0

Both ladies who helped me were great! Thank you for an easy and comfortable experience!

DESEREE Z.  |  First Impressions 
Clasificación:
5.0

Beautiful &clean facility with very easy access.

Kenneth S.  |  First Impressions 
Clasificación:
5.0

Everyone is extremely nice and wants to actually help you. No one there is related but feels like they have known each other their whole lives. Really enjoyed my experience here.

Christian L.  |  First Impressions 
Clasificación:
5.0

April was amazing

Terry M.  |  First Impressions 
Clasificación:
5.0

The manager was great helping us deal with an issue

JOHN C.  |  Overall Experience 
Clasificación:
4.0

April and the supporting staff have amazing customer service skills. I am a long time customer and to see the same faces reassures me that the work environment is pleasant although perhaps stressful at times they never let it show. The low employee turnover rate is a sure sign of good management and careeer minded workers who want something about of life.

ERIC P.  |  Overall Experience 
Clasificación:
5.0

So far so good. Move was local from another storage facility. Loading and unloading covered was a BIG deal. Helpful folks and so far I am living the security here at this place. Guess time till tell if they can keep it up.

lisa m.  |  First Impressions 
Clasificación:
5.0

service was great

EDWARD G.  |  First Impressions 
Clasificación:
5.0

The young man who checked us in was very helpful and accommodating.

Nicole D.  |  First Impressions 
Clasificación:
5.0

Vanessa was friendly knowledgeable and professional I really felt comfortable with the whole experience and she was very helpful getting me the right unit for my needs I would definitely recommend UHAUL to someone else. Clean and safe environment Melanie

Melanie S.  |  First Impressions 
Clasificación:
3.0

I thought that u-haul should have given me a bundle price for two units..: $$$ costing me more money. When they didn't have the next size up. I was told that they didn't power to do anything like that.

ricky m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanquer D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ben R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven P.  |  Overall Experience 
Clasificación:
3.0

The storage facility itself was so extremely hot inside...if you want to move and pack all of your furniture into a million degree facility a million steps with tiny carts this is your place. Not to mention when I returned my uhaul truck they lost it and I almost got the police called on me for the truck not being returned.

Holly H.  |  Overall Experience 
Clasificación:
5.0

Donna from U-Haul in Woodbury TN was very pleasant and helpful with the beginning of my trip.Gennie from the U-Haul storage in Fort Walton Beach Fla.was also very pleasant and helpful at the end of my trip...I have one suggestion...The steps should have lights.

shelly j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher P.  |  First Impressions 
Clasificación:
5.0

Prompt and easy service

tori w.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Wolf L.  |  First Impressions 
Clasificación:
5.0

Wish there were more back-in bays for indoor unloading, had to wait for others to finish and pull out before unloading. Otherwise, all good!

Thomas W.  |  First Impressions 
Clasificación:
4.0

Gennie was great. Very knowledgeable and helpful.

william m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W.  |  First Impressions 
Clasificación:
5.0

If a ten (10 ) were possible I would rate.at 100.. Perfect +

john b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P.  |  First Impressions 
Clasificación:
5.0

Online return was a little hard for me

Theresa E.  |  First Impressions 
Clasificación:
2.0

I was one of the first to rent while construction was underway. However after construction onside was finished avoidable problems developed. Access to the loading dock was blocked. Often by employees on purpose. Employees wererude.wait times at the. Outer were terrible. Very poor management.

constance T.  |  Overall Experience 
Clasificación:
5.0

Thanks for your services

Sherry W.  |  First Impressions 
Clasificación:
5.0

Jenny was great the guys were great

juan M.  |  Overall Experience 
Clasificación:
5.0

Staff and facility exceeded my expectations of a storage facility. Very friendly well maintained and timely.

CORY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R.  |  First Impressions 
Clasificación:
1.0

Poor customer service on your GM April's behalf; no staff available "on site" (meaning I didn't have to search for them); no one available to answer the phone (but they'll contact you numerous times and deny access to your unit because you don't have "the correct" lock). Very confusing system, most likely due to poor management.

Kasady W.  |  Overall Experience 
Clasificación:
5.0

This store is new clean and the manager is experienced and flexible! 5*****

Gabor F.  |  First Impressions 
Clasificación:
5.0

Awesome owner!

Rene G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keri S.  |  Online Move In 
Clasificación:
5.0

Honestly the staff and the facilities are amazing. I am so appreciative for all the help they have given me.

JOSHUA W.  |  First Impressions 
Clasificación:
5.0

This location not only provided exceptional customer service and friendly

Lissette G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcos P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Madrene G.  |  First Impressions 
Clasificación:
3.0

It was warm for a climate controlled units. It's new and still under construction so I'm sure this will be worked out. April and Venessa were both very helpful and nice. April was very busy as it was Memorial Day weekend and she was busy, but still maintained a professional and kind attitude! The no is due to it being so warm in climate controlled units. It was clean enough and too soon to know how well it will be maintained. Thank you and I hope it works out for all! Good location

Lucy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy P.  |  First Impressions 
Clasificación:
5.0

Exceptional service.

tommy d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RaeDel S.  |  First Impressions 
Clasificación:
5.0

I believe his name was Tucker, but I'm bad a name remembering. He was amazing! Very polite, very detailed, and answered all my questions! He showed me everything I need to know plus some! The only thing he could not do, and this was not his fault, was set auto pay and give me 24/7 access. Account related. The prices a bit higher from my three storage units in Texas, but not to much that made me want to go somewhere else. Gracias

Tony H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley W.  |  Overall Experience 
Clasificación:
5.0

The person who helped me this saturday morning was so helpful. She was super-fast, friendly, could not have provided better service.

peter b.  |  First Impressions 
Clasificación:
5.0

When it comes time to rent a another trailer I will rent through U-Haul very friendly and helpful

JAMES B.  |  First Impressions 
Clasificación:
5.0

Couldn't have been any better!

Craig M.  |  Overall Experience 
Clasificación:
5.0

The staff was very professional and helpful. I have used U-Haul in the past, but these folks are the best.

John M.  |  Overall Experience 
Clasificación:
5.0

At my drop off location the manager April made everything go smoothly and was a huge help. Thanks for everything.

Jeremy M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Raymond B.  |  Overall Experience 
Clasificación:
3.0

multiple issues with the garage doors not functuoning. 7 to 7 access time is very inconvienient. would recommend moving it to 10pm.

Brian C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tommy d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mary d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHLEEN S.  |  First Impressions 
Clasificación:
1.0

Your manager is unprofessional and has horrible customer service. If I was in Florida right now I would move my things somewhere else and I will NEVER refer anyone to this facility. GET RID OF YOUR MANAGER

Mollie B.  |  First Impressions 
Clasificación:
5.0

Very nice young men helped me, I will def be back and send referrals! Gracias

Shelly C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
5.0

Great job Our rep was great to us Gooooo Dan!!

JAMES L.  |  First Impressions 
Clasificación:
1.0

I have never experience a worse storage unit facility in my life!!

kelly b.  |  Overall Experience 
Clasificación:
2.0

Both times I went in the site was understaffed. Only one register and always a wait. I was called out about a problem with my unit and the person calling me was very rude. When I explained I was over 700 miles away and couldn't just come down and put my lock on correctly finally someone offered to lock it correctly. After I moved out I continued to receive phone calls and emails that my belongings would be auctioned. Who ever owns this facility really needs to do better with staffing and training.

Jo H.  |  Overall Experience 
Clasificación:
5.0

Jay.is AWESOME..helpful beyond words..very professional and personable! We also love Tucker!

Suzanne G.  |  First Impressions 
Clasificación:
1.0

Yes the facility is brand new and is nice and clean, but that does not make up for everything that went wrong during our experience. First of all, we signed up to do mobile pickup of our U-Haul. This was supposed to be the faster, no-contact way for pick up, but my Husband still had to go inside to get the keys and it took longer than it needed to. Apparently they were supposed to put the keys in a lock box outside and they just didn't. Oh and when I say "They" I mean one man working at one small desk with one computer (in a giant room that could fit many other desk) trying to help everyone who is renting, returning, etc. On top of this only one of the loading door docks were opening while we were there so there was a line of people trying to load and unload there stuff and the parking lot is a disaster to navigate and feels like it's just a bunch of storage units thrown in the Kmart parking lot (because it is). When we went to get our stuff out of our unit we rented a truck from another location because we didn't want to support this location anymore. Hopefully they get better.

Zachary A.  |  Overall Experience 
Clasificación:
5.0

Very helpful and professional

Jimmy E.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Ladd K.  |  Overall Experience 
Clasificación:
5.0

Jonathan at the Ft. Walton Beach location on Irwin was awesome. Very friendly and helpful. His service made our move to the area and a very long day of driving even better. Gracias.

CHRISTOPHER S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

colleen c.  |  First Impressions 
Clasificación:
5.0

TY

John H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail K.  |  First Impressions 
Clasificación:
2.0

The issue I had was that my unit was all the way in the back on the far wall and the closer doors leading to my unit were always locked therefore I had to enter near the office and walk with my items a few at a time because there were never any carts available

Charis B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lynn Z.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Heidi R.  |  First Impressions 
Clasificación:
5.0

Not even one issue in 5 months. Very clean. Safe. Would recommend them big time.

Paul G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gregory r.  |  First Impressions 
Clasificación:
3.0

only complaint was only one employee working...if 2 or 3 customers showed up at same time the wait was 30 minutes to get services. Maybe need two stations and better staffed

Jeffrey C.  |  Overall Experience 
Clasificación:
5.0

Dan was pleasant, helpful and professional. Made it very smooth!

jan a.  |  First Impressions 
Clasificación:
5.0

Excellent service by your employees, especially Matt Cole. He answered all of my questions and gave me the secure feeling that your company cares about me and your customers. Your facility is fantastic! It will be huge when complete! If I ever need to store anything or move anything, Uhaul will have my business! ¡Gracias!

Rick H.  |  Overall Experience 
Clasificación:
2.0

There is only one employee working this large building and lot. Spent most of my time in Lin waiting waiting and the computers a never work, they don't take cash, no place to load and unload besides small doors in the back of an alley, no night hours to have access to your units. I dodn't Set up auto pay, but one of the employees decided to added it in my second month without my permission. I will never use this location again. You need more employees and help at this location! Ridiculous! The manager there is very rude as well. Daniel is slow, but did have a good attitude.

Sammie W.  |  Overall Experience 
Clasificación:
5.0

Hats off to Corte and Jonathan!!! Best employees ever!!! They helped me so much trying to get things arranged and worked out with my move. They went beyond the call of duty to help me and to make things go smoothly!!! These two employees need recognition for their hard work and helpfulness. .

lynn Z.  |  First Impressions 
Clasificación:
1.0

We are a military family that moved to the local area and used Uhaul at the old Kmart location to store our home contents while waiting on a rental home in the area. When we moved in, they put us towards the back of the building (told us we could use the back doors to move in and out of) and three weeks later when we went to move out the back doors were locked and blocked, and the only way to move everything out was through the front, although we were told by Uhaul workers that we were "not allowed" to use the truck bays to load our vehicle, or use the large doors. We were told to use the "entrance" doors, that do NOT function correctly and were locked most of the time. IS THIS WHAT YOU CALL USER FRIENDLY?! I will make sure I explain to EVERY military family in the area where NOT to store their things while in transition. Uhaul made our moving experience even MORE difficult than it already was, if that was even possible. I would give zero stars if I could. On top of all of this, the staff at this location was less than helpful (except for Pat).

Maury S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay S.  |  First Impressions 
Clasificación:
5.0

Your offering is the best. It fits our needs perfect and at a reasonable price. Gracias

Paul G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S.  |  First Impressions 
Clasificación:
5.0

Pat was very helpful and took the extra effort to make sure we were taken care of. He is an asset to Uhaul.

Maury S.  |  First Impressions 
Clasificación:
5.0

Awesome

Paul G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE P.  |  First Impressions 
Clasificación:
5.0

Mrs. April & Her Crew was Awesome..!! Thanks Again for the Great Service.!

TROY W.  |  First Impressions 
Clasificación:
5.0

Ms.Mary was awesome and extremely helpful.

elvis s.  |  First Impressions 
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