Customer Reviews for U-Haul Moving & Storage of Fort Walton Beach-Destin

2,051 reviews

200 Irwin Ave NE   Fort Walton Beach, FL 32548
(Eglin Parkway Entrance by Shell Gas station across from Dunkin Donuts, Beal Parkway entrance between Topps Hamburgers and Ceffco Gas station.)

(850) 659-6113

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(850) 659-6113

200 Irwin Ave NE
Fort Walton Beach, FL 32548
(Eglin Parkway Entrance by Shell Gas station across from Dunkin Donuts, Beal Parkway entrance between Topps Hamburgers and Ceffco Gas station.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael M  |  Overall Experience 
Rating:
5.0

Impressive facility. Knowledgeable staff.

Ralph G 
Rating:
5.0

Benny installed a hitch on our Acura MDX and his work was flawless. He is very professional and does his best to ensure the final installation looks neat. He's the expert and knows what he is doing, and he is also very kind and friendly. We installed it last Aug and haven't had any issues with it. Thanks Benny for the great job and for recommending what was best for our vehicle.

daniel h 
Rating:
3.0

Took me three separate tries to close my storage. I first went in person, and apparently they never closed me out even though they said they did, then I did through the website, which wasn't immediate, then I tried through email to my "rent reminder," email...which eventually worked, though I'm sure it was also because I called an additional two times about it (to corporate and the local store).

Ashley R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeri J  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

Becki K 
Rating:
5.0

Very courteous,fast,& efficient service from Christopher .

ronnie e 
Rating:
1.0

Terrible employees. Threatened to charge for blankets not being folded. Took forever and after saying I wasn’t getting charged for anything extra, tried to charge me for 3 gallons of fuel when I returned it with the same amount I checked it out with.

David M 
Rating:
5.0

Customer did not leave a comment.

Peter D 
Rating:
4.0

Customer did not leave a comment.

Ridley R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott B 
Rating:
3.0

Get the paper work right the first time.

Billy O 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
5.0

My second time returning equipment and their team is very courteous and helpful. Highly recommend

David E 
Rating:
5.0

April and Benny are the best. They exceed expectations for customer service, professionalism, and timeliness.

Robert R 
Rating:
5.0

Excellent service and great quality of care.

Larry F 
Rating:
5.0

This was great - very convenient and reasonably priced.

renee w 
Rating:
5.0

Customer did not leave a comment.

marcia m 
Rating:
5.0

Customer did not leave a comment.

Jerry H 
Rating:
5.0

No improvements needed - staff and equipment were all excellent and professional. Allowed me to make a 900 mile with a 6x12 trailer without a single concern about the equipment

Albert C 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Customer did not leave a comment.

Joseph C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SATID K 
Rating:
5.0

Customer did not leave a comment.

Jake W 
Rating:
5.0

April went above and beyond to help make sure that everything worked out and was very friendly! 10/10 would go back again

HAILEY O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew E 
Rating:
5.0

Thank You for being such a great help!

Tracy B  |  Overall Experience 
Rating:
5.0

Very clean vehicle. Everyone I dealt with was very professional and friendly. I could tell the employees really enjoyed their job. While dropping off my truck, I noticed an employee washing the inside of the truck in front of me!! Outstanding!!

TERRY T 
Rating:
4.0

Customer did not leave a comment.

John F 
Rating:
5.0

This was an awesome experience and I’m really so pleasantly surprised. I found the staff to be so helpful and they really made the process easy! I would highly recommend this location to all who need U-Haul services

Rich M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gian P 
Rating:
5.0

Customer did not leave a comment.

Douglas M 
Rating:
5.0

You've got some good people working for you. Recognize them; keep them! Customers like me will be coming back.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

Jake W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOANNA B 
Rating:
4.0

Customer did not leave a comment.

Jake W 
Rating:
5.0

Amazing Staff. Easy, no hassle experience. Would recommend to anyone needing storage.

Walter K  |  First Impressions 
Rating:
5.0

I always love to rent true your company...clean equipment and in good condition...employees are always very nice....tk

DIMAS M 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

Erik R 
Rating:
5.0

Excellent, friendly, and fast. Very good experience.

TODD M 
Rating:
5.0

Customer did not leave a comment.

Sandra D 
Rating:
5.0

Customer did not leave a comment.

Lesa B 
Rating:
5.0

Is perfect location

Eric S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shelly S 
Rating:
5.0

This Is the best location in fort Walton beach ⛱️ 🙌 👌 😎 😍

Daniel M 
Rating:
1.0

Stole my sunglasses, and charged me for fuel when I put back what I received it with.

Dylan P 
Rating:
5.0

Outstanding Customer Service!

JOHN A 
Rating:
5.0

Customer did not leave a comment.

Griffin L 
Rating:
5.0

Excellent condition of facilities, air conditioned is a must and will help taking care of storage items. Easy access to storage and dollies facilitated the moving of items from the truck and to the final location. Definitely will recommend this storage and UHaul to friends and family moving to the Emerald Coast area.

Walter H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bruce M 
Rating:
5.0

Customer did not leave a comment.

FRANK B 
Rating:
5.0

April Audet is absolutely fabulous, thorough in every aspect. She not only helped but she took time to actually acknowledge my situation and cared. I will never forget her and her son. Give her a raise in pay...this woman is 100% irreplaceable.

JESSICA M  |  Overall Experience 
Rating:
5.0

I appreciate April Audet for helping me, and my family people like her make your company better.

Larry B  |  Overall Experience 
Rating:
5.0

Very courteous personnel. Enjoyed doing business with them.

Robert J 
Rating:
5.0

Customer did not leave a comment.

Anthony R 
Rating:
5.0

The pick up on May 13 at the Irwin Avenue location in Fort Walton Beach was an excellent experience. Joelle was awesome. She checked me in at the counter and helped me connect the trailer to my SUV.

Richard O 
Rating:
4.0

Customer did not leave a comment.

Leslie R 
Rating:
5.0

The best service ever 🙌 ❤️

Daniel M 
Rating:
5.0

Customer did not leave a comment.

SABRINA M  |  First Impressions 
Rating:
3.0

The storage facility was fine, but customer communication was lacking. I went into the store on 5/6/24 to finalize that we moved out and return entry key cards and was told everything was set. I then received an email that they were trying to charge my card for another months rent on 5/17/24. I moved out well before this date & even on this survey it says my move out date was 5/17/24. Also, when I called yesterday, the man said he would call me right back to confirm everything was taken care of and that never happened.

Kelsie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Great Experience!!! April very knowledgeable and helped us get what we needed.

Robert T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allan S 
Rating:
5.0

Awesome people!!

Lee I 
Rating:
4.0

Sat in the truck in the return line for 3-5 minutes then had to go inside to get someone.

Stephen C 
Rating:
5.0

Customer did not leave a comment.

Stephen C 
Rating:
4.0

April Audet exceeded my expectations. From Start to finish during both moves. Outstanding customer service and knowledge if product, services and out does herself with just basic social awareness and personal rapport. I've only experienced this level of trust and treatment a handful of times in my 50 years. She is a real gem. Her staff is following suit.

JESSICA M  |  Overall Experience 
Rating:
5.0

Great return process - quick and the team was very helpful. Took about 2 minutes! Good work.

Wendy M 
Rating:
5.0

It is a very large location. Maybe put clearer signage as to where to go to pick up rentals. Staff were all great!

James T 
Rating:
5.0

Customer did not leave a comment.

Terry B 
Rating:
5.0

Customer did not leave a comment.

Terry B 
Rating:
3.0

The detailing job was okay until we hit the sun and the windows was streaked and gross there was also what looked like some kind of sauce between the seat that we didn't see until I dropped something and looked for it. Other than that it was a great experience. Super nice truck.

Alissa L 
Rating:
4.0

Customer did not leave a comment.

Tracy B  |  First Impressions 
Rating:
5.0

Absolutely the best and can’t beat the prices!!

Ross W 
Rating:
5.0

Customer did not leave a comment.

DIMAS M 
Rating:
5.0

Customer did not leave a comment.

Pamela B 
Rating:
5.0

The owner was very nice and helpful, along with all the staff!

Devin H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER T 
Rating:
4.0

Have 5x8 trailers with RAMPS.

David S 
Rating:
5.0

great service upon pickup and drop-off

Charles g 
Rating:
5.0

Nice clean facility!! Staff was very helpful and friendly!!

Richard H 
Rating:
1.0

I was injured and broke my foot during the move. I came to return the truck and trailer while my foot was starting to swell. My manual transmission vehicle was still attached as I arrived alone. I asked 2x for a place to sit while I waited for a friend to assist me to get pressure off my foot—at this point I was no longer able to walk. The question for a place to sit was ignored both times. My friend came to help me and took me just next door for a minute to get ice for my foot until I Cld get to the ER. While doing this I was on a call w the police to help assist in removing my vehicle from the trailer (the car is a stick shift). The owner/manager kept repeatedly calling my phone over and over again to tell me to move my vehicle. 4-5 calls in the span of a minute while I’m speaking with the police dept. I tried to explain that the police were coming to assist me w the car due to my foot being injured and she just kept talking over me telling me to move my car/vehicle and that I was blocking her spot for 18-wheelers(?). I wasn’t aware u-haul rented those. I understand they didn’t HAVE to assist me but there was def no regard or understanding of the situation—it all seemed to revolve around money for her. I was very disappointed as I’ve used u-haul and this specific location numerous times over the past year. Not anymore for this location. Def a disappointment—as a small business owner myself, I can’t imagine running my business in this way & expecting to maintain its success. On the other hand, her employees were somewhat helpful; however, I now have a double hard charge on my cking account for an additional $123+ (the full bill was over $900 so u-haul def made money). I’m waiting to see if it is going to be refunded or if I have to dispute it.

Melody R 
Rating:
5.0

Customer did not leave a comment.

sara b 
Rating:
4.0

nothing at this time.

Karen A 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
5.0

The best customer service I’ve experienced in town for any service. Much appreciated, thank you and keep it up!

SATID K 
Rating:
5.0

The gentleman at the office was kind and help me to choose a great unit, he was knowledgeable and make all the rental process easy

Rodrigo M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robby R 
Rating:
5.0

Customer did not leave a comment.

Kristina K  |  Overall Experience 
Rating:
4.0

Everything was great except I think some things should just be standard that aren't when renting a 2 wheel car dolly. I had to "buy", not rent, magnetic lights to mount to the top of the vehicle being towed and I also had to purchase a wiring adapter instead of one being included with the rental of the trailer. There is no way just using the llights on the trailer which would be located like 10 feet forward of the vehicle being towed would be considered safe in any way. Not only are those lights blocked by the vehicle when a car behind the towed vehicle is too close but also it gives a improper judgement of distance from the towed vehicle from other cars on the highway. I'm not a happy camper that I had to buy 2 things to make this trip possible that I will never ever use again instead of renting them or having them just automatically included when renting a 2 wheel car trailer.

mark s 
Rating:
5.0

Customer did not leave a comment.

Jordan M 
Rating:
5.0

No improvements needed. They run this location like a well oiled machine...smooth! Everybody was nice and courteous and the customer service was great. 10/10.

Cameron G 
Rating:
5.0

Customer did not leave a comment.

Asa S 
Rating:
5.0

Customer did not leave a comment.

william r 
Rating:
5.0

Customer did not leave a comment.

DONALD E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krista V 
Rating:
5.0

Staff was awesome

zandra r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karl M  |  Overall Experience 
Rating:
3.0

Someone got in my storage and stole a lot of my stuff and I asked the workers can they look at the camera the day they said my storage was unlocked and they said no now I have to get help with the stuff that was stolen

Angelique J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert N 
Rating:
5.0

Customer did not leave a comment.

Shaleel B 
Rating:
4.0

Wonderful service!

Nathan B 
Rating:
5.0

The staff were excellent and the truck was perfect - clean and in excellent condition.

Andrew S 
Rating:
5.0

Customer did not leave a comment.

Paul B 
Rating:
4.0

They were incredibly helpful at check-in. The girl had my truck already to go with my furniture pads. However, the truck had issues. Went to use the cupholder and when I opened it, it fell onto the floor. Truck ran horrible. Check engine light was on. Engine sounded super stressed, even with truck empty. I used cruise control one time. When I tried to disengage cruise to slow down, the truck actually sped up. Luckily I was able to stop at the traffic light in time. But took over 30 seconds for the engine to stop making a revving sound. At one point it was driving super bumpy like a ride at a carnival. There was heavy rain when I was returning the truck. Picked up a furniture pad and it was soaking wet. Looked up and saw tape on the ceiling. Tape. Luckily my belongings were not in the truck or a lot of things would have been wet, possibly ruined. When I returned the truck, I let the acting lead on duty know of the issues. He kept shaking his head and saying yes, like he knew all of these things the entire time. It did not make me feel confident knowing they may have known of all these issues and still let me rent this truck. What if something had happened at Midnight when I was driving, and the truck broke down? Also let him know I did not stop for gas. He got an attitude and told me there was an additional fee. Of course, I knew that which is why I was telling him I did not fuel the truck. Then he pushed the key back at me and said it was after 7 and they were closed so I would have do Self check in now. I looked at my watch and it was 7:01. The only reason it was after 7 was because I had just spent five minutes telling him everything wrong with the truck. I pushed the key back and told him they could check in the truck. He said he would make sure he told the manager of the issues. I asked him to please have the manager April call me. I am waiting to see if he will relay the message. I have done business with this location many times and always been happy. However, this employee’s attitude and reaction has made me question if they take the safety of their customers as a top concern.

CHARLOTTE B 
Rating:
1.0

My truck had a roach in it before I even loaded stuff…ashes in the driver seat door and water somehow was getting in the truck

ALEXIS M 
Rating:
5.0

They did the job u Der the time limit they set. So far I'm extremely satisfied with the hitch.

steven p 
Rating:
5.0

I wish they opened at 6 or 6:30 am

Ronald T 
Rating:
5.0

I am very pleased with this facility!

Shari S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Employee are very nice ..they explain what equipment you used and how to used....I will come back again..tk for your services

DIMAS M 
Rating:
5.0

Customer did not leave a comment.

TERRIE A 
Rating:
5.0

Extremely helpful in getting the trailer connected and the tailights working. Even replaced a blown fuse in my car to make sure it worked.

Wayne H 
Rating:
5.0

Savanna (delivery person) was excellent. She delivered and picked up the U-Boxes in a timely manner. She was kind and courteous and placed the boxes where I needed them to be placed so we could un-load them. The only issue was the delivery charge. I was led to believe it was a 100.00 delivery charge for both at the pick up and 100.00 for drop off. Instead, I was charged 100.00 for pick-up in Kansas and 404.00 for drop off in Florida.

Michael T 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Everything went quickly and smoothly!

Donna B 
Rating:
5.0

Great service

WILLIAM O 
Rating:
5.0

Customer did not leave a comment.

Allen L  |  Overall Experience 
Rating:
5.0

Amazing customer service at both pick up and drop off locations

David D 
Rating:
5.0

I rented at that particular U-Haul for years even at the other address they have on Beal parkway more North but this local location now is large and it's very well managed and it's off the chain with there Professinalisim !

Frederick M 
Rating:
5.0

No improvement necessary. Outstanding customer service and cleanliness of store

Kevin C 
Rating:
4.0

The 4X8 trailer leaked badly in front. previous attempts at repair were evident. Had a pretty substantial rain and lots of water entered from corner of roof. Luckily the rain stopped during the pull. I had about 10 full size bath towels to try to catch the water. The worst was the bottoms of boxes got wet. not too much damage but very inconvenient as those boxes had to be opened and emptied into other containers/boxes while in the trailer. could not pick them up. I informed person on destination drop off by phone of the problem. I hope it gets fixed. I bought insurance but maid no claim. Next person to use trailer wont be as nice as me!! they will be very angry! I plan to rent trailer again soon. I think at a minimum U-Haul should provide insurance at no cost to me. trailer pulled nicely and worked well otherwise.

JAMES D 
Rating:
5.0

Customer did not leave a comment.

Simon G  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jennifer R 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Great job A+

Don A 
Rating:
5.0

Excellent store, great staff, great equipment and storage facility.

SHARI S 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Edwin b  |  Overall Experience 
Rating:
5.0

facility was clean and tidy. Service was quick and efficient

Dick L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY M  |  First Impressions 
Rating:
5.0

the staff is great!

SHARI S  |  First Impressions 
Rating:
5.0

This facility was incredible. Exceeded my expectations. The best storage unit we have ever used. The well-lit, safe, and comfortable facility made it easy to come and go as needed. My kids loved coming along to help too. Easy to access and bathrooms were always clean. I was a little sad to go but also excited about our new home. Definitely would use them in the future!

Perry L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIJAH H  |  Overall Experience 
Rating:
5.0

Good customer service /friendly and nice uh

Pauline G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bradley G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George B  |  First Impressions 
Rating:
5.0

This Uhaul Team is excellent, knowledgeable, friendly, and extremely resourceful. The facilities are excellent, and the entire team was so professional. It was bittersweet to move onto other areas of the Country. This Uhaul Location deserves 5 Stars ✨. Thank you for the wonderful service. Until next time, take care.

Doc B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teresa H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita W  |  Overall Experience 
Rating:
5.0

Always a good experience and April Audet is the best. We needed to move our storage closer to our business. Would definitely use again.

colleen c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher D  |  Overall Experience 
Rating:
5.0

Thanks for the free month of storage and the free lock and welcome bag. Nice Touch!

Nick M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STAN K  |  First Impressions 
Rating:
4.0

I use U-Haul products on occasion. Always easy.

james j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M  |  Overall Experience 
Rating:
5.0

The staff and the facility exceeded my expectations in every way! April is a great property manager and her and her staff give a great customer experiance!

JOSEPH G  |  Overall Experience 
Rating:
1.0

I moved my stuff out of there and they are still trying to charge my card I spoke with the lady and told her that I would be there to get the stuff out of the unit it was two items left once I came to remove the things out of the unit one of the employees told me had already been removed the manager called with a very nasty attitude the next day telling me I need to come and get it or my license will be suspended I told them I came to have it moved I had to help to have it moved and they told me it was done they are still trying to charge my card very unsatisfied

Nakita B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIANNE R  |  First Impressions 
Rating:
5.0

I really love this facility storage place over the others because it has a paved parking area and huge iorn fences with security cameras to keep my car secure. The staff is top notch, very professional and always went out of their way if i ever needed anything! Your not gonna find a better spot than this place. I was here for about a year. Thank you again.

ADAM S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marjorie P  |  Overall Experience 
Rating:
5.0

April is an amazing manager! Every interaction with her has been friendly and professional. She makes it very easy to meet my storage needs.

JESSICA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

burford c  |  Overall Experience 
Rating:
5.0

Best manager ever

Dick L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence S  |  First Impressions 
Rating:
5.0

Everything and everyone was just amazing. In fact it was the only positive time we were having during a very negative couple of days.

Debra J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

devon g  |  Overall Experience 
Rating:
5.0

Awesome!

Joseph R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAROLD S  |  First Impressions 
Rating:
4.0

Long wait, short of staff. To much relying on the internet.

Joseph S  |  Overall Experience 
Rating:
5.0

I think this u-haul company here in fort walton beach is headed towards Greatness. Also it wouldn't be a bad idea if u-haul got into the hoetel business or was able to rent out apartments to poor people or people in need who are not on drugs. It would be 1,000 times better if u-haul rented out apartments/shelter just as easy as renting out storage space wich would make u-haul the greatest storage facility to ever exist

Ketron W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER T  |  Online Move In 
Rating:
5.0

Great!

Jacob B  |  Overall Experience 
Rating:
5.0

Staff is very nice and helpful. Would highly recommend.

Ella A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna B  |  Overall Experience 
Rating:
4.0

My unit had a leaking roof so some of my items and boxes got water damage and I notified the attendant about it and showed her pictures of the wet unit. Hopefully I can get some kind of refund for the damage. Have not heard back from them yet.

Ray B  |  Overall Experience 
Rating:
5.0

Storage location was clean & safe environment..

DEBORAH C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S  |  Overall Experience 
Rating:
5.0

Best experience ever, Customer service and facilities best I have ever been; April was awesome

RAUL M  |  First Impressions 
Rating:
5.0

Supportive staff and quick fix when I reserved the wrong size unit. Appreciate your help!

Alexis A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MELODEE L  |  First Impressions 
Rating:
5.0

TV

MELVIN S  |  Overall Experience 
Rating:
5.0

April, from another store I’ve rented from her many times. She is there now where I rented a storage, and still just as pleasant as she was at the other place at 6:18 I believe it is Beal Parkway. Very happy to see her and acknowledge that I’ve rented from her many times. Always a pleasure to deal with.

ROBERT C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

burford c  |  First Impressions 
Rating:
5.0

Best storage experience I ever had!! If in need of storage again, this will be my choice, thanks

ROSE B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUCILLE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lou D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel g  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carnot M  |  Overall Experience 
Rating:
5.0

April is the best!

Heidi M  |  Overall Experience 
Rating:
5.0

I have used this U Haul facility twice and I am sure I will again in the future.

Don W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa E  |  Overall Experience 
Rating:
5.0

2021

mary w  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey A  |  First Impressions 
Rating:
5.0

I have stored my boat here in the past so I am a return customer.

Don W  |  First Impressions 
Rating:
5.0

Awesome place! Team was very helpful and willing to accommodate several changes to my move plans.

kevin e  |  Overall Experience 
Rating:
5.0

It is really hot in there

Sherri P  |  Overall Experience 
Rating:
3.0

Not necessarily their fault, but none of the doors worked. That delayed our move in and cost me an extra hour in movers’ costs. Plus I was sent to a unit that was already in use.

Brittaney G  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

NADYA P  |  Overall Experience 
Rating:
5.0

The free month included with our truck rental was so helpful during our transition. Climate controlled storage was necessary and our items came out of storage exactly as they went in. Very pleased. Very convenient. Staff were very helpful.

JAMES O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Payton M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nakita B  |  First Impressions 
Rating:
5.0

I like the explained security feature of this facility.

MICHAEL M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virginia L  |  Overall Experience 
Rating:
3.0

I made a rental reservation through the company over the phone. I mention the person who made the reservation for me that this unit was online and it’s says that the rental included the lock for free. He told me to mention that to the person when I picked up my unit and they would give me the lock for free. I did as he told me but the person told me that was for online reservations only and that I had to buy the lock.

Eleana C  |  First Impressions 
Rating: