I have rented trucks and storage units from this facility over the last year and have Always had a Great experience! Staff and the customer service they provide is top notch! Gracias
MICHELE W. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of The Emerald Coast
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Very please with attentive staff, short wait for service, store well stocked, very clean and store was very busy!
ROSE B. | First ImpressionsAll worked as expected
Robert R.Best move we have ever had! UHaul was wonderful from beginning to end. Our storage facility was perfect and we used it as a staging area for one month visiting it many times during the month of May 2023 to pick and choose what we could fit into our small apartment in Bob Hope Village. Would highly recommend your business to any of our family, friends and acquaintences.
Terry K. | Overall ExperienceApril is the best!
Don W. | Overall ExperienceFire the black dude with gold teeth outside offloading trailers who didn't know shit or have any manners and fire the redneck lady manager that's been sabotaging this locations business for many years.
JOHN M.Very satisfied!
David S. | First ImpressionsThe gentleman working was not very polite
Karen K.Make sure my account was not charged 2 times this is ridiculous I just moved and now my account was debited 2 times for my trip … i need my funds back asap
James C.I had to take the truck to 3 different places to return it. My original drop off would not take the truck, said I had to take it to another location. Destin towing would not take it, said he had to many trucks already. I had to take it to a 3rd location.
James P.I've rented many times over the years in multiple locations. This one was absolutely, hands down, the best I've been to in terms of customer service. Process was smooth from start to finish. Each person was pleasant, friendly, and wanted me to be 100% satisfied.
John L.Over charged me and told me to call the line. Time is money so I just paid it. Other than this it was a five star experience thank you and YAH bless
james R.Nothing. They were very helpful and friendly.
morgan S.I had a great experience with U-Haul and I highly recommend this storage facility!
Adjalma B. | Overall ExperienceMy hitch installation was flawless. Staff is very friendly and Benny the technician was on point from start to finish. Hitch was installed in just over an hour while I waited. The best part was their rate was almost $200 cheaper than a couple of local independent shops I contacted. Tony.
Anthony F.I took them over an hour to come and check the truck back in, and they had boxes everywhere. I will never go back to them again
Anthony S.Extraordinario servicio al cliente
CHARLES S.The staff was extremely helpful when picking up and dropping off the equipment. Alex showcased his expertise and professionalism as well as patiently answered all my questions. Overall great experience.
Vincente C.Great team of people. Especially April & Pat.
Richard S.Customer service desk worker was not friendly at all on sign on and departure .
James H. | Overall ExperienceI went in in person made my reservation for a truck for a day. I have confirmed paper work in my pocket. Showed up to pick up truck and desk told me I had to have it back in 4 hours instead of all day.instead of moving everything in one day with the truck, it took 4 hrs with and another 1 1/2 days with a pickup truck! Last time I will rent a truck from your outfit!!!
James S.Not sure any improvement is needed. Everyone is very friendly and helpful.
William M.April is a great leader, she was very friendly and helpful. I was able to secure a unit and everything went well. Benny and Elizabeth showed me where my unit was located. Also mr. pat was very helpful as well. The staff was great.
Recorte L. | First ImpressionsBad customer service. Employees were rude, unattentive and not helpful at all. Wouldn't answer basic questions. And left me to do their work for them. Still have not received a confirmation email for my return on my rental. Unsatisfied. Wouldn't recommend.
Amber T.I used the U-Haul app for this rental process while at the location. The app is not easy to use or fast. I think it should be faster and easier. Luckily the store rep was knowledgeable and helpful.
Nicholas H. | Online Move InMr. Pat is awesome.
Deborah Y.Quick to help me out. Very friendly. Made the process so easy! ¡Gracias!
DAVID W. | Overall ExperienceI was told I had until 5pm on the 3 rd day to return the truck, I returned the truck by 1:30 but was charged an extra day and 4 gallons of gas plus $14 of insurance. Considering I rented 3 different Hal's in the last week this was very disappointing to find out.
Dale P.Excellent service; quick and efficient.
Timothy B.Very responsive and helpful
RICHARD R.Hooking up the trailer in the pouring rain wasn't fun for the employee or me. But, you can't fix that.
Nicholas H.Gentleman met me at the truck when I pulled in, even though it was evening time. We laughed about the windshield wipers being zip tied藍 (it was given to me that way). He stated that my receipt would be in my email and that was it. Super easy and stress free. Way better than the rude guy on Beal where I returned a uHaul before.
Amanda T.I cannot say enough for this facility. Everything I needed was right there. Prices were reasonable which helped. Shout out for Gennie Strength. That young lady was an answer to prayer at a truly desperate time. She is so kind and went over and above to make sure I had everything I needed, including movers. She really is an asset and should be recognized. Thanks for everything Gennie! The place is spotless, well stocked, safe and secure. Well done.
renee w. | First ImpressionsVery helpful, great experience!
Robbie R.Outstanding facility and staff. Above and beyond helpful
STEVEN S. | Overall ExperienceVehicle was not ready at promised time. Had to wait and go at a later timeframe and then was given a different vehicle even though when eventually getting to the location the one chosen was then available. This cost more gas and money because I had to get a box truck instead of the pickup I reserved days in advance. Never had an issue getting a pickup from any other location before.
Casey L.I was informed that the containers would be stored and delivered from a Panama City Beach location but instead they were delivered to the Fort Walton Beach location and I had to arrange for delivery on my own.
Nicholas P.Very helpful and friendly to get me started on my moving job.
Filbert J.Nothing. People were very efficient and kind. It was a great experience.
David C.This storage facility is the best that I have ever used, or seen. The facility is fantastic, with easy access at all hours, strong security, and clean and well-maintained storage rooms and access hallways and doors. The staff is awesome, friendly, very courteous, ready to help immediately, and responsive to any needs very rapidly.
MICHAEL M. | Overall ExperienceIt was kinda complicated to find where I needed to go it was very confusing and they should have given me something then so I know that I'm all set
Thomas H.She was great, unhooked fast, great communicator.
Darren M.No problems at all, very easy and convenient,lots of room to get around in the parking lot,excellent service from employees,will definitely use again.
Tom M.April Audet is so customer service oriented, professional, a great multi tasker, and handled everything and everyone with such great service, I want to always deal with her and her staff, super great experience!!!
ANNA G.This location did a great job with everything and their customer service was beyond great!
QUALYA L.My only concern was one employee made a comment you are lucky your truck is here. I said what do you mean I am lucky my truck is here? I scheduled in advance, I confirmed my reservation. She walked off and the person waiting on me didn't acknowledge what she said either. My truck was there and ready, but I had traveled over 15 hours and that was the last thing I wanted to hear.
Stacie D.Excellent facility in every respect. Helpful and professional. We travel Denver to Florida Panhandle a couple times a year and when we need cargo help this is our FWB go-to, one-stop shop.
Johnny W.The enclosed trailer did take in rain . I didn't anticipate items getting wet .
Becky G.I can't say enough for everyone I spoke with here. Especially April, the manager. Went above and beyond to help and make the process wonderful. I would come back here every time if I could. This was a wonderful experience and I feel so grateful.
Ryan H.I have history with renting from Uhaul, to say the least this has been my least favorable encounter. I rented a pickup for 24 hours. Upon renting a pick up truck it was dirty inside, I only drove it a total of 29 miles. In fact it was parked on the compound for probably 20 hours out of the 24 allotted to me. Upon returning the agent I believe her name is Ginnie, tried pinning a dent on the rare door on me after letting her know multiple times it was not done by me she went a head and checked previous pictures of the vehicle to see the damage was done prior to my renting. There after she proceeded to go on a fishing expedition looking for anything to make me pay more than what I need to. She then went ahead and to say I scraped the rugged liner (the black plastic that protects the bed of the truck) of the pick up truck. Which I find strange. How can she say it was done by me? Obviously she just wants me to be blamed for previous damages done. She was also very very rude towards me, I honestly feel as if she was racially profiling me. This was a horrible incident and I've never experienced this at any other uhaul location.
brandon H.Always a pleasure. Professional people.
Tom B.Staff was very friendly, super attentive and quick on the scene to assist.
Jason C.Everything went well at the pickup location. The staff was excellent.
James W.Absolutely horrible!! During pick up of truck They billed me bank twice, 2 different amounts!!! I didn't discover this till later that afternoon. After turning it in woman told me she was sending my receipt to my email. It never arrived!! I had to call customer call system to have her send it to me. So I will have to go to the Erwin facility in FWB to straighten things out. You can't call that facility. I should have gone to Penske co
Cana O.April rocks! I'd love to get my pop socket phone holder back that i forgot in the 26' Truck when i returned it. 🤞
Ethan S.Personnel were very nice and helpful.
ERICA P.Excellent, safe and very clean.
Donna B. | Online Move InNice facility...great people.
James J. | Overall ExperienceEasy check-in to get our RV storage. April was awesome and made sure we were well taken care of and understood everything we needed to know.
MARK M. | First ImpressionsThe staff was extremely nice and helpful
Anne P. | Overall ExperienceJenny up at the front desk was awesome, she was so helpful to my husband and I! She made the end of a long trip go smoothly as we got into / out of our storage units.
Natalia W. | Overall ExperienceAll good
paula w. | First ImpressionsGreat service and friendly
CHARLIE D. | First ImpressionsRJ was incredible and helpful !!!
BRITTANY S. | First Impressions5 stars however check-in associate was inexperienced. Luckily someone overheard our conversation and came to assist and move along the check-in process. Gracias.
Troy S. | First ImpressionsThe reason I moved out was your pricing is too high, I was able to secure a unit in a new facility much less your staff member Todd is awesome, some of the women are too brash and rude.
GLEE T. | Overall ExperienceJust a little over priced for a small storage unit
MARK H. | Overall ExperienceI've been in there quite a few times. Seem to always be having problems with the computer system not taking addresses not recognizing phone numbers took me about 30 minutes to rent a 5x5 I thought that could have been a little quicker. And the last time I was in there it was the same deal with the computer was not acting right I couldn't use my bank card without manually putting it in... Just seem like you wanted way too much information just to rent a storage unit...
Alvin W. | First ImpressionsThey just never answer the phone… or always have a customer with them…. And put you on hold for however long. But overall it is a very nice place, very nice and helpful employees. My question is.. do I get a refund because they took an automatic payment out on the 7th. Snd I moved the stuff out on Sunday the 11th.?
Billie E. | Overall Experienceun-needed months could be discounted so the customer can keep their unit.
DICK L. | Overall ExperienceStaff is friendly and very helpful. Storage facility was clean and secure. Definitely will use them again.
Sherri D. | Overall ExperienceFast and friendly customer service, knew exactly what size unit i needed, facility was well organized and easy to navigate, and the unit itself served me very well for the few months i needed it. They also have a great deal where you get 1 months rent free on a storage unit if you previously rented a truck. When i had issues closing out my account, the manager, April Audet, was able to help me out and get the account closed. I highly reccommend the Irwin Avenue Uhaul to anyone in need of moving services .
pauline s. | Overall ExperienceVery pleased.
Michele S. | Overall ExperienceApril is awesome at the fort Walton beach, Florida location on Eglin parkway!!!
christina l. | Overall ExperienceI was stationed there with the Air Force for 2 years Ms. April and her staff treat you like a friend Always looking to help you to the very last thing you need Thanks guys -Naz
NAZAREO R. | Overall ExperienceUhaul storage provided the exact service that I needed. Being gone for over 6 months, I never doubted my possessions were in any type of danger. The process was easy and the staff always helpful and pleasant.
JOHN H. | Overall ExperienceAfter clearing my storage units and checking out, i was charged with another months rent. I spoke to an employee on the phone who said he couldn't help and there was nothing they can do, however when i went back to the store in person one of the ladies working there was very polite and assisted me right away with getting the payment reversed.
Nathaniel U. | Overall ExperienceApril was amazing. She was there for me even before the faculty was open for the covered outdoor space. Very compassionate with her clients. Good employees are hard to come by. She is most definitely a keeper. Thank you April for everything you do for the company and how you take care of your customers. In today's society good customer service is hard to come by.
Terry M. | Overall ExperienceGracias
Tony H. | Overall ExperienceThe young men were friendly and helpful
louis f. | First ImpressionsGennine and Andrew were phenomenal! I would highly recommend this location!
JERRY L. | First ImpressionsEveryone was great and it was a guy that offer me and my son water I forgot his name but people like him we need more out here but I will always go to u guys thank you again
CARLOS C. | Overall ExperienceEveryone here has been always accommodating! Repeated great experiences!
Rodney B. | Overall ExperienceApril Audet is hands down the best individual I have ever dealt with at uhaul in my entire life and with 17 whole home moves in the past 14 years that is saying something! As an active duty service member I will only refer her store to anyone asking in this entire area!
Mark G. | Overall ExperienceStaff was so friendly and helpful
Brenda R. | First ImpressionsStaff is friendly and helpful. Rooms are shiny clean.
catherine t. | First ImpressionsOnly criticism I could give on these units is that the floor is elevated above the exterior surface significantly. The rental units floor is probably 10" higher than the parking lot, all in one single transition, making loading and unloading a bit more work. Other than that they were very clean, dry inside (it was pouring rain when I was there), inside a secured fence perimeter and had exceptional security camera coverage of entire facility. I have been involved in security of government facilities for most of my career, and the perimeter fencing and camera coverage present at this facility is as good as most government installations. Those types of deterrents typically force thieves to look for easier targets. I feel my belongings are safely stored here. Would recommend.
Greg D. | First ImpressionsAs soon we got there, we where served. The unit is nice.perfect side.
Ileana A. | First ImpressionsIt would serve this company well if the employees were better trained. There were contradictions about procedures and "how it works" depending on which employee you spoke to. This incompetence was the second time paperwork had to be filed, as the first one was completely deleted! Showing up with a rented uhaul full of personal belongings with no record of a paid unit, was frustrating. We started the process again with the printed paperwork having multiple misspellings of names and email addresses. Training in customer service, attention to detail and verifying information is desperately needed.
mary f. | First ImpressionsThe staff was very helpful and accommodating. The girl at the counter showed me my unit and how to get in and out of the facility. The unit seems safe and clean.
Teri W. | First ImpressionsVery happy with the 200 Irwin Ave and 82 Bailey Dr faclties. What I'm not happy with is...a Uhaul representative contacted me...and offered me a 26 ft truck for the same price as I was paying for my 20 ft truck. Then called 10 minutes later and took it away. Don't care the reason for it.
brian a. | First ImpressionsApril and Jenny were both extremely helpful in making sure the rental truck and storage unit were what I need. They made sure it was affordable and that I had everything I need!
CHRISTINA A. | First Impressions