Customer Reviews for U-Haul Moving & Storage of Terre Haute

3,670 reviews

4111 Wabash Ave   Terre Haute, IN 47803
(E Of Fruitridge next to railroad tracks)

(812) 232-0533

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(812) 232-0533

4111 Wabash Ave
Terre Haute, IN 47803
(E Of Fruitridge next to railroad tracks)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHARIN U. 
Rating:
5.0

Store Manager was very helpful

Amber Q. 
Rating:
5.0

I was told that I could have a hand dolly so I can use and there wasn't any available at the location there seems to be a disconnect between main office and on the phone customer service relation versus the rental locations there is no communication is not in perfect communication going on between main office and actual location very disappointing in the communications and information in my experience as a customer

Burt T. 
Rating:
5.0

Why do you take reservations for an appliance dolly when that location doesn't have one???

David S. 
Rating:
3.0

In dropping off I didn't get a receipt or do a walk through with an employee. They just took my key and sent me on my way. Especially with all my other issues with uhaul during this experience I would have appreciated more of a confirmation and/or a walk through.

Stephanie T. 
Rating:
5.0

Great customer service

Larry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEVIN B. 
Rating:
5.0

Customer did not leave a comment.

BRANDY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK M. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

We had reserved ahead of time but when arriving the staff was friendly, informative and easy to understand policy process and explained returning the unit just as well.

JOHNNY E. 
Rating:
5.0

Customer did not leave a comment.

Brock B. 
Rating:
5.0

Was very disappointed with your call center. Endless wait times and disconnected calls. Always refers to your website that I had difficulty navigating. The Customer service representatives were polite and helpful once I was able to talk to a human being.

DARYL K. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Sacha C. 
Rating:
5.0

Customer did not leave a comment.

TONYA B. 
Rating:
3.0

Did not do a walk around to inspect, couldn't find the keys to the truck they had reserved so had to change reservation number. I took pictures of all the damage already done on truck so we couldn't be blamed. Turn in was smooth and no issues however after they issued a credit for the amount not used it cleared the whole bill and I had to call them this morning to find out why, ( I don't steal) and was told to just give it a few days?

Patricia F. 
Rating:
3.0

Customer did not leave a comment.

PEGGY W. 
Rating:
1.0

Well I took the trailer back early got no compensation for the left over time. The entire trip the breaks were dragging on the trailer. We called roadside assistance multiple time with no solution. Ended up have to drive 4 hours back because I couldn't get help with the trailer.

JEREMY M. 
Rating:
5.0

Customer did not leave a comment.

GAGE W. 
Rating:
5.0

Customer did not leave a comment.

Douglas L.  |  First Impressions 
Rating:
5.0

I was completely satisfied with the way everything was so easy to understand in the process of renting a pickup truck from U Haul. You could tell that customer service and satisfaction is their number one priority. I will recommend this location to everyone .

LISA T. 
Rating:
5.0

Check in and out was seamless. I can't remember her name, but the customer service rep was very personable.

Mary J. 
Rating:
4.0

All good

JAMES L. 
Rating:
3.0

Trailer pulls nice and allows access to the bed of my truck.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Robin L. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great and very fast service! Friendly staff!

JULIO C. 
Rating:
4.0

Very efficient.

SANDRA H. 
Rating:
3.0

Card billed 5 days after using it. Needed to leave the trailer at a different location. Would've been charged more to do so. HUGE inconvenience. Won't be using U-Haul again.

JOSHUA E. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

This was the 2nd weekend in a row that we needed to rent a 6 x 12 trailer. It was so easy. I made the order online, went to the Uhaul location to pick up, check in was easy. The manger (sorry! I didn't get his name!) and his staff were wonderful in helping us! They were very friendly and patient with us and answered any questions we had. We returned the trailer the next day, late in the afternoon on a Sunday. William immediately greeted us outside as we pulled in and was so helpful and pleasant. This is the ONLY location I will go to for my local hauling needs. I highly recommend this location. Order online and pick up local. The only way to go! :)

Bonnie S. 
Rating:
5.0

I was very happy with this location I would even say I would prefer to talk directly with them versus the “800 number” when calling in for the reservation. Although I was happy with the agent who set my reservation. I will say, when did I tried to modify the reservation online, it was not working correctly and I had to call again. Overall very satisfied though!

FAZLOLAH A. 
Rating:
4.0

Only one person on duty, took a very long time to check out the equipment and a long time to check back in again. I have had multiple rentals here, and this was the first time it didn't go completely smoothly. Everything worked out, but it was clear there weren't enough people on duty. Plus, one of the hinges on the flatbed I rented was loose, and somebody had used a bungee cord to hold up the ramp on the right side. I don't need things I rent to be perfectly clean, but this seemed a little dangerous!

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

PATRICK T. 
Rating:
5.0

Customer did not leave a comment.

Bonnie C. 
Rating:
5.0

Great equipment

Johnny S. 
Rating:
5.0

William was fantastic!!! He made check in fast and smooth! Explained how to return after hours. Perfect experience!!!! 10+. Every UHAUL location in America needs a William to help customers!!! So helpful and kind. Thank you!!!

BONNIE S. 
Rating:
5.0

I was a day early for installation messed up my days but the men there said we can do it today if all your parts are here. They were and it was done within a hour. Then my starter was not working and the gentleman got on his knees and tapped it for me and got my car started for me. I cannot thank them enough for helping me out like they did. Much appreciated

Mary S. 
Rating:
5.0

I have used this location several times recently. Everyone is always so nice and helpful. Equipment is well maintained.

LEIALOHA T. 
Rating:
5.0

Customer did not leave a comment.

julia c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gweq K. 
Rating:
5.0

This is a great and convenient service and we would recommend it for anyone moving whether long or short distances and having the rental one way is a lot cheaper than renting from a rental agency!

JAMES P. 
Rating:
2.0

Never received a receipt for the vehicle.

DESMOND SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

TOMMY V. 
Rating:
3.0

Customer did not leave a comment.

Travis R. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Employees were professional and efficient.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

PAUL D S. 
Rating:
3.0

Fabreeze the inside of the vehicle, smelled of cigarettes.

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

LESLIE R. 
Rating:
5.0

The person who waited on me was great.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE K. 
Rating:
4.0

Employee was knowledgeable of the business....

WILLIAM D. 
Rating:
5.0

Employees were very courteous. Keep me informed as I waited. Went out of his way to help.

Jane H. 
Rating:
5.0

Customer did not leave a comment.

ALICE H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK T. 
Rating:
5.0

Customer did not leave a comment.

Christian K. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE P. 
Rating:
1.0

The equipment is old but it runs and gets the job done. It was clean - I truly appreciate that. The whole check in and check out on line was time consuming. The person at the initial check in site was not there - I spent over an hour trying to check in - finally got through only to have issues with the lock.. I was transferred to another site 3 miles away. Fortunately, there was a live person who could see the issues (online) fix it and have me on my way. Not a great way to start a moving process. Overall - the job was done. Good IT support - but wait time was 44 min long. : (

Pearl M. 
Rating:
3.0

Would not help me extend my rental for a couple of extra days when I picked the truck up. Uhaul should give an option of how many days you need rather than just saying you get 4 days.

Justin P. 
Rating:
3.0

It took forever to update photos of the vehicle and it was a mess. I've used Uhaul in the past but with the equipment I was given as a rental it was a joke. I would suggest putting that unit out of service until the necessary fixes have been completed. Not very convenient when check engine oil light message on over mileage so you have no clue on miles. The money was NOT worth the equipment rental.

Aisha W. 
Rating:
3.0

Being 1 month late on a storage unit should not mean adding OVER the amount of the storage unit itself in late fees and lock out. Give the customers at least another month to catch up before doing all that while we are in a NATIONAL pandemic and times are hard. RIDICULOUS!! other that garbage, the workers and facilities were great.

Deidra J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE H.  |  Overall Experience 
Rating:
4.0

My belongings arrived safe and undamaged but full of bugs, hundreds of stink bugs.

MARGIEA S. 
Rating:
5.0

Customer did not leave a comment.

cheryl E. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
1.0

Clean the damn truck. I had the pleasure of wasting half my time that I reserved cleaning the truck to a point that I could even get my material into the vehicle. There were soggy fries lining the bed. I had to clean up piss bottles. Absolutely unacceptable. I documented all of this and showed it upon check in, and uhaul had no care that it even took place after being made aware. The staff was also rude when asked for help. Terrible experience

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

JORDYN C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY Z. 
Rating:
4.0

Make sure that email address, and how to use it would help. Online had problems trying to check in . Need more information

GARY E. 
Rating:
3.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Young lady was very competent in her knowledge of the equipment!!

DARREN S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE O. 
Rating:
5.0

Customer did not leave a comment.

LEIALOHA T. 
Rating:
5.0

The truck was clean, but had an overwhelming smell of cigarettes.

Kurt C. 
Rating:
4.0

Idk.. serve coffee I guess :)

Richard H. 
Rating:
5.0

Customer did not leave a comment.

DON M. 
Rating:
5.0

I cleaned driver side mirror and swept out the back of the vehicle

COREY N. 
Rating:
5.0

Customer did not leave a comment.

penny L. 
Rating:
4.0

no comment

Jay K. 
Rating:
4.0

Had no pickups available for next day. The 10 ft. box truck I rented may have been an older model, rode ruff and rattled alot. Customer service was excellent, thanks Greg for helping with reservations over the phone and William who checked me in and out.

VICTORIA M. 
Rating:
5.0

Customer did not leave a comment.

Zachary J. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

Very polite and service oriented staff who did a great job.

Jessie C. 
Rating:
5.0

Customer did not leave a comment.

MARTIN W. 
Rating:
3.0

Personnel were fine but equipment was not in good condition. Transmission was slipping and ramp was not matched to truck. Ended up taking the truck back early without getting the move completed for fear of the truck breaking down.

Debra T. 
Rating:
5.0

Customer did not leave a comment.

ALBERT S. 
Rating:
5.0

Our experience was terrific. Staff was very easy to work with and the move out was smooth, with no issues. We will be back next year after Rose Hulman year is done. Thank you!

amanda C.  |  Overall Experience 
Rating:
3.0

The truck was very sluggish, the brakes were very touchy and seemed to not want to stop, I put additional gas in the vehicle so not sure why I was charged beyond the miles. Customer service was extremely lacking.

KATHRYN P. 
Rating:
5.0

Rear door was very hard to open and close

HARRY S. 
Rating:
4.0

Customer did not leave a comment.

JEROME C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

This location was great. However, dealing with U-Haul online and over the phone was a NIGHTMARE!!!!!!!

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Cleda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

Not a thing. Everything and everyone were great.

LESLIE S. 
Rating:
5.0

Everything was great. Smooth fast transition

CHAD V. 
Rating:
5.0

Customer did not leave a comment.

Dustin W. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Very surprised! Check in and out we're quick and efficient. First timer I ever had a good experience with UHaul! Love the on line reservation system

MARY H. 
Rating:
5.0

Customer did not leave a comment.

TAMALA S. 
Rating:
4.0

Customer did not leave a comment.

Lalena B.  |  First Impressions 
Rating:
4.0

Wish they had more units available and a 10x20. Mice traps in unit so a little concerned about my stuff.

Daniel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rheana P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F.  |  First Impressions 
Rating:
3.0

The facility is definitely in need of some repair & updates. But clean, I was disbelief by the large rat baits in the actual unit & around the facility.I am Terrified that my belongings will be a rats playground while there. I hope that's not case.

Keisha J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hayllie P.  |  First Impressions 
Rating:
5.0

Greggory went above and beyond to ensure a great customer experience!

Virginia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy B.  |  First Impressions 
Rating:
4.0

Everyone was very friendly and helpful. They were even able to switch my storage unit last minute with no problems!

Lisa W.  |  First Impressions 
Rating:
3.0

The units were not that clean and it looked like there is mold in one of the 2 units we rented

sean t.  |  First Impressions 
No reviews have been submitted for this location.

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