Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It’s was good service nice people great customer service I love it thanks for everything
asam faraj
Rating:
5.0
Customer did not leave a comment.
kevin IGIELSKI
Rating:
5.0
Smooth process and the service was good! Only place I’ll get a uhaul from now on!
Patience Morris
Rating:
3.0
The staff member was rude when he checked me in and checked me in incorrectly. The app to check out after hours was not good either. The app kept glitching and either deleting all my photos, freezing on one screen, or crashing completely. That app was the single most infuriating POS and really ruined the whole experience.
To recap, when working with customers, especially when it’s their first time with UHaul, please do the following:
1. When customers ask questions such as how the process is to access the storage unit they rented, don’t mock them. Provide clear directions, so that they have the general idea and required entry card before leaving. This prides could have gone much smoother if check in was more organized and my questions were answered correctly and completely.
2. Explain the general check out process. If customers are dropping equipment off after hours, they should know where they drop the equipment off, describe the general process of check out on the app, explain that there is help available over the phone if the app doesn’t work, and describe where the key drop is. This location was seriously not professional in any of the training it had for its staff. If there was training provided, the staff, excluding the manager Dawn herself, were negligent and should undergo new training.
This entire experience just added more stress to the move. As a moving and storage company, your service should be to help reduce the stress of moving not be the sole cause of it.
Joseph Chriss
Rating:
5.0
There’s two doors, I went to go in the small van door, and my code was denied twice, so I walked all the way up to the front and the cold weather just to find out I needed to use the doors around the corner because the store was open, you should be able to get through the main door. The store is open or closed, or there should be instructions to tell you when the store is open the large glass door.
Kenneth Lamontagne
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Stevenchristophe Elliott
Rating:
5.0
Everything was great
Kinyetta Scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ricardo Martinez
Rating:
5.0
Everything was great thank you
Marquita Johnson
Rating:
5.0
Customer did not leave a comment.
Christina Saenz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rhonda Bantom
Rating:
5.0
Customer did not leave a comment.
Denise Austin
Rating:
4.0
Customer did not leave a comment.
Jordan Simon
Rating:
1.0
Explain correct rates and the difference between using cash versus card. That MATTERS TO CUSTOMERS.
The really heavy set black girl that works there needs to get her proper rest, and wear a mask. The one with the big forehead a had a ponytail on Monday morning. I'm asking questions and she's yawning in my face. She rolls her eyes in CUSTOMERS faces. Funny I rented from washtenaw in November and the BLACK girl was rude. I'll never rent front you ppl AGAIN, and I'll make sure to share my experiences. The truck didn't have a knob on the driver window. Had to put the truck in park, climb over to the passenger door to roll down the window to hear the man direct me into the space. The truck smelled like it was burning. I tried to call, but I rented so close to closing. AGAIN, I will write thee most negative review for you ppl. I promise. Your business has no moral compass concerning your customers, and your employees, unwritten fees, and the lack of gaf from your employees is just down right appalling. I will never again. ON MY DEAD MOM!!!
La Shawn Corchado
Rating:
5.0
The online app is GARBAGE. Scrap it and start over.
Arik Anderson
Rating:
5.0
Absolutely nothing. You guys are good just keep it up.
israel ojo
Rating:
5.0
Customer did not leave a comment.
Akila Oliver
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
robert sackrider
Rating:
5.0
Customer did not leave a comment.
Stevenchristophe Elliott
Rating:
5.0
Customer did not leave a comment.
Kacee Williams
Rating:
5.0
Customer did not leave a comment.
Kevin Sanders
Rating:
5.0
Everything went according to plan. The only hitch was the early check in process didn't work and I still had to check in when I got there.
Alan Campbell
Rating:
5.0
Ben was very helpful, kind, and efficient.
JUSTIN CHARLES LANGE
Rating:
5.0
Customer did not leave a comment.
Iechia Williams
Rating:
3.0
The representatives can be a little more nicer and energetic.
Shawntanique Jackson
Rating:
5.0
It was fast and clean and well organized.
Hillary Durazo
Rating:
4.0
My monthly charges are reflecting almost double each month. Check was deposited in wrong account caused 3 wks delay on payment and the payments aren't reflecting correctly in the accoun. I call every month to keep them informed. I'm trying to pay it off to pick it up and the bill keeps getting larger and larger.
Kimberly Clint
Rating:
5.0
The gentleman who was waiting on us was excellent. Very thorough and explained everything very well
marcia Holmes
Rating:
5.0
everything was great! We use this U-Haul location often and will continue to do so
Michelle Holland
Rating:
4.0
A white female staff that served us was super unrespectful, she was blowing air every few seconds, otherwise all was good.
Youssef Safouri
Rating:
3.0
The U-Haul shook once on the freeway. I returned the U-Haul earlier than expected and notified the employee. The only thing they did was say that they’ll have to take a look at that, then proceeded to cash out the order
Corie King
Rating:
3.0
When arrived I was told the lock would be in the unit, but that was not the case. I had to go and physically get a lock from the front office leaving my belongings unsecured. When trying to close the unit door it kept getting caught on a metal piece sticking out. It took me a while to close the door. So not a smooth move-in. Booking the unit was the smoothest process.
Angelina Greenard
|
Online Move In
Rating:
5.0
I really appreciate there nothing they have to improve everything was great this site is the only one I use thank u for everything
marquita johnson
Rating:
3.0
Took forever to be waited on. Clerk was less than enthusiastic about helping me.
john otoole
Rating:
5.0
Easy quick drop off & check out
Bryan Doyle
Rating:
4.0
Found a lot of mouse droppings on a sofa bed that was being stored. Everything else was a good experience.helpful and friendly staff. Pest control should be ramped up though. Nobody wants to find things ruined from mouse droppings.
eric Fritz
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Carrie Pillette
Rating:
5.0
Customer did not leave a comment.
JOSEPH OAKS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Noor Whayeb
Rating:
5.0
Customer did not leave a comment.
david meyers
Rating:
5.0
Customer did not leave a comment.
Michael Green
Rating:
5.0
Customer did not leave a comment.
Karen Mitchell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carla Billadeau
Rating:
5.0
Customer did not leave a comment.
Carla Billadeau
Rating:
5.0
Fast and efficient.
Mary Boc
Rating:
4.0
Car hauler was muddy on pick up and tongue jack barely worked.
RONALD JOHN WILLIM
Rating:
5.0
Customer did not leave a comment.
Ronald Brandt
Rating:
4.0
Customer did not leave a comment.
Samy El Dbeissi
Rating:
5.0
Customer did not leave a comment.
Barbra mixon
Rating:
5.0
Customer did not leave a comment.
HASSAN Harajli
Rating:
4.0
Customer did not leave a comment.
Melanie James
Rating:
2.0
Seen serious infestation of live roaches upon take reciept of unit on for the first time. Could not rent unit, due to fear of bringing roaches to my or others home. I was not warned of such problems making more work for me as a disabled veteran.
CARMENCITA MARIA PINCKNEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thurman Holmes III
Rating:
5.0
I only closed my account due to the increased rate.
Sarah Drumm
|
Overall Experience
Rating:
2.0
The truck is very rough riding. my back still hurts from the ride. otherwise the service ok You need better trucks
John Reinhard
Rating:
5.0
Customer did not leave a comment.
Toni Smythe
Rating:
5.0
Great service.
rafael valencia
Rating:
5.0
Customer did not leave a comment.
Karen Roe
Rating:
5.0
Customer did not leave a comment.
Lawrence Goulette
Rating:
5.0
Customer did not leave a comment.
Sherman Broge
Rating:
5.0
Great Experience, just wish big storage was less like 120 but other than that was good staff and clean and secure.
miguel chavez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Zambo
Rating:
5.0
Staff was friendly and helpful. The rental process was hassle free, quick and easy. Nice job Taylor U-Haul
Jeffrey Romano
Rating:
2.0
Charged twice for trailer kit 25.95 + tax and 29.95 + tax.
I am still waiting for someone to respond with explanation and refund.
Vibhav Patel
Rating:
5.0
Customer did not leave a comment.
Julian Kellman
Rating:
5.0
Customer did not leave a comment.
NAZIM AJREDINI
Rating:
5.0
No improvement needed!
I was met by pleasant, professional staff, my reservation was ready on time, and it only took a couple minutes to check out my rental.
The return was even easier! A gentleman greeted me as I pulled the truck up, and inspected/checked in the truck very quickly. I had a receipt in my inbox and a he wished us a good evening. In all, my return took maybe 3 minutes!
Thank you for an awesome exlerience!
Tim Brock
Rating:
4.0
Customer did not leave a comment.
Anthony Curry Jr
Rating:
4.0
SAFETY ISSUE There was no seatbelt for the passenger. The shorter strap had fallen back below the seats and we could not get it back up to use. My wife had to travel with no seat belt. VERY VERY BAD. GET THIS FIXED!
Frank Rudowski
Rating:
5.0
Customer did not leave a comment.
Ora Wolf
Rating:
1.0
What was said to be an hour install took four and a half hours. I was the only car in the shop getting a hitch installed. Neither of the counter staff or the manager provided any update or even said a single word the entire time that I was there. No seat was even offered until an ex-employee took one out of the break room for me. I asked the manager for status. She went to the garage area and got the tech who said it was taking a long time because there was a lot of dirt on the bottom of the car. When the job was done the tech that did the install said it was because the instruction book gave incorrect installation instructions.
Edward Dye
Rating:
1.0
Customer did not leave a comment.
Scott Danes
Rating:
5.0
I have the comments above because the equipment was as it should be. But in regards to winter weather the equipment should have been prepped better. I gave a time I was to be there so I thought the vehicle would be warmed up and ready. The roll up door was iced and frozen to the deck. The handle latch and release were both frozen and the slide out ramp was also frozen. We struggled in the single digit weather to get this stuff to function. As we had no tools to assist us. Lucky for myself the forklift driver assisted us to help get the door and ramp freed from its icy grip. So I think it would be nice if some stuff was prepped when we have such issues with weather. All else was good as U-Haul normally is.
David Gray
Rating:
5.0
Customer did not leave a comment.
christa Jackson-sewell
Rating:
5.0
I had excellent service given by Nikki & she took great care of me. Thanks a lot.
Theletha Warren
|
First Impressions
Rating:
5.0
Needed to vehicle for extra days and they were friendly and cooperative. Will definitely utilize in the future.
Shelly Richardson
Rating:
1.0
I will never ever take uhaul again as you guys loosing business usally i need 2 to 3 uhaul every week but no more from you.
mohamad ajami
Rating:
5.0
Customer did not leave a comment.
Michael Turchinetz
Rating:
5.0
Customer did not leave a comment.
James Stalcup
Rating:
5.0
Very easy rental and return experience. Brad was awesome, professional, and knowledgeable at turn in! Great experience
Jeffrey Miller
Rating:
4.0
Just didn’t like that I have to pay 180+ gas too much
I thought I was only coming and expecting to pay 100-50
Unfortunately, I Didn’t Catch The Name Of The Young Lady That Assisted Me But She Was An Angel. I Appreciate Her So Much She Did A Great Job I Appreciate This Location So Much. Thank You For Great Business.
Simone Hunt
Rating:
5.0
Nothing. Everything was great from start to finish.
Diego Mino
Rating:
3.0
Customer did not leave a comment.
LYNDSAY PAIGE TEICHMILLER
Rating:
4.0
Staff and manager were very helpful and nice. And went out of there way to fix issues we had with our u haul rental.
Jessica Lindsey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey Wojack
Rating:
3.0
Get a more friendly and respectful representative. Because the representative that helped me was rude and inconsiderate. NOT FRIENDLY AT ALL!!!!
Garnet Palmer
Rating:
1.0
Picked truck up and used it for roughly two hours. Drove it a total of nine miles. I was charged $78 dollars for eight gallons of gas . So, the truck I rented gets one mile per gallon? I'll never rent a truck here again! What should have cost me $59 actually cost $137 for a two hour and nine mile rental! This business practice is criminal and they should be looked into!
DENNIS JAY
Rating:
3.0
Uhaul can have the trucks ready upon arrival. The truck I rented was on E and I had to go find it. Another customer had her truck started and ready for her.
SHAWNTANIQUE CAP JACKSON
Rating:
5.0
Customer did not leave a comment.
Barbara Leclaire
Rating:
5.0
Customer did not leave a comment.
Thomas Yanick
Rating:
5.0
Customer did not leave a comment.
Jeffrey Palmer
Rating:
5.0
Took care of the hitch, explained how the wiring works and gave great customer service.
William Ashcraft
Rating:
5.0
Customer did not leave a comment.
CHERYL Maylor
Rating:
4.0
Customer did not leave a comment.
Tomico Dyson
Rating:
3.0
Have the price in store match what was agreed upon in the app. I wasn't expecting a 50% increase in my rental when I showed up.
Colin McMillan
Rating:
5.0
Customer did not leave a comment.
Jeremy Wambergue
Rating:
2.0
I was charged for days I did not use the truck. Manager had come out and took the air out of the tire without giving chance for me to call back. I do not recommend renting from them I’ve been up charged twice now.
Cheyenne Longhway
Rating:
5.0
Customer did not leave a comment.
Michael Alent
Rating:
1.0
Truck was raggedy and dirty. Customer service was slow and unprofessional.
SHEUSHEA Anderson
Rating:
5.0
Customer did not leave a comment.
Paul Crider
Rating:
5.0
Customer did not leave a comment.
Paul Crider
Rating:
5.0
Customer did not leave a comment.
Ron Gleason
Rating:
3.0
How you can improve is once issuing a key to a customer to gain after hour access to the storage unit. Check to make sure the system actually works instead of having customers banging on the window while the staff ignores us for 10 mins then come to see what the issue is. Then after we propped the door open to finish moving our things the only solution was to come and see a manager when it’s their system.
SHAWNTANIQUE CAP JACKSON
Rating:
4.0
First vehicle provided to me had an oil pressure problem before I even left the lot. The garage kept jumping from normal to zero. The location was able to provide me with a different vehicle. The most annoying problem was that I had to go back inside 2 more times to talk to someone about getting a new link for the pre-rental inspection because the original link was for the first vehicle. 2nd vehicle was fine without any problems. My experience was neither below nor above my expectations. I will be back if I have any future U-Haul needs.
William Blackburn
Rating:
5.0
Everyone was always pleasant and helpful
ERIC MELENBRINK
|
Overall Experience
Rating:
5.0
Staff was very courteous and respectful. Timely responses whenever I needed assistance. Great place to store items!
kimberly craig
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tagela Johnson
|
Overall Experience
Rating:
4.0
Prices are higher then Public Storage
Daniel James
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michelle Martin
|
Online Move In
Rating:
2.0
Most of rhe staff was friendly. I walked in and there was a young girl with headphones on just sitting over to the side and I stood there for awhile never acknowledged me. A very nice gentleman came in from the back and greeted me right away. Dark hair tall. Didn't get his name unfortunately. Very nice.
As for my storage, nice space floor were pretty clean. I was very pleased with them the first 1 years I had my storage. Prolice was great. 2 yr Price increased no biggie., bound to happen. 3 yr price increased majorly. Went from 130. To 180. Not happy.
I had gone into my unit and noticed things were chewed went up spoke to dawn the manager and she gave me the number to call the insurance. I took my own pictures since no one came to look at my damage. I'm telling you, the process was a bunch of crap. 2 months later they are asking me for more pictures. Well, at this point I had started to throw things away and well, guess what the pictures were not good enough they wanted more. And wanted the manager to come look at the unit 3 months later?? Seriously. So if you ever make a claim MAKE THR MANAGER COME LOOK. Such bs. This place is so high in price and most of the staff could care less about helping you. There are a few that are great. Everytime I went in there always a different face.
Anyway, needless to say the facility itself was ok and maintained. But price increases were way to much. 4 yrs later I'm paying 195.00 for 10×10 and not even climate control. So I moved to a different place in climate control and paying 102 a month.
Good luck, shop around.
holly hepler
|
Overall Experience
Rating:
5.0
Hey, I never got a chance to move into my storage, because I did not have anyone to help me move.
The gentleman at counter (the manager) was so helpful and reverse the charge. I returned the card and lock back to him. So appreciated. GOD is good and uhaul is too. Would definitely recommend uhaul services.
MARY LENORA RANDOLPH
|
Overall Experience
Rating:
5.0
Very respectful and friendly
Antonio Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
June McClelland-Cornelius
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
holly patz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mark tonge
|
First Impressions
Rating:
3.0
Online reservation took 10 tries before it was correct. I eventually had to change my whole moving choice. The hired movers moved me in the storage fast but only showed at the other end of my move the next day causing me to miss my bus out of town and had to spend the night in the U-Haul; I'm a person with a disability. Nevertheless when they arrived they worked quickly. I could not move anything because of my health. I'm grateful for that. Initially I was going to drive to my state of relocation for what I paid it might have been cost effective.
Kimberly Clint
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
kristen nowakowski
|
Overall Experience
Rating:
5.0
Never had a negative issue. Felt my item's stored where very secure and climate control sets it above all other storage outlets.
brian hojnowski
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
melanie bruner
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ShayLin Excell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shanae Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal Campbell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert geister
|
Overall Experience
Rating:
4.0
There was an error of the unit I was assigned to. It was locked and I had unloaded a great deal of belongings. One of the agent got things in order for me and I was very impressed with her ability to handle the manner. However, because of the mix up, I had to use another credit card. I wasn't expecting that but I had another one. I commend your agent on her expertise.
terry danjou
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittany Edwards
|
Overall Experience
Rating:
5.0
I used a storage for a month. I appreciate the cleanliness and security systems they have in place. The floor I used was also temperature controlled which was a plus. Definitely a safe place for your belongings. A sufficient amount of cameras as well I might add. Would definitely recommend.
adrian mcquiter
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marqutres Whitty
|
First Impressions
Rating:
5.0
I love the easy access to my unit and the convenience of using the carts to move items myself.?
Georgette Metz-Joplin
|
First Impressions
Rating:
5.0
Great place
Charlorra Carter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dawn mowry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emile Miller
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
john kochanski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ashante brown
|
Overall Experience
Rating:
5.0
The staff member that checked me in was very friendly and knowledgeable
jill schultz
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michelle Fawk
|
Overall Experience
Rating:
4.0
Renting my unit was super simple. Did it all online from my phone. The unit was more roomy than I expected which was a nice bonus. I was supposed to get a free lock for my unit by reserving online. It said the lock would be inside my unit. No lock. I had to leave and run to Walmart for a lock instead. Besides that things have been great so far.
Cassandra Darin
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ethel Kellie-Schellang
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Wes PFEIFFER
|
First Impressions
Rating:
5.0
Steve the manager is amazing. His customer service was impeccable!
Denise Godfrey
|
Overall Experience
Rating:
5.0
There was a minor problems at my unit that was given to me for storage was already taken but the facility did more than enough with helping me resolve the issue. They gave me one month of free storage and move me to another unit. Also refunded my storage fee. I’m still waiting on it to hit my account but I’m sure I will, also my truck was turned back in late due to the fact that other people moving in we’re parked really crazy in the parking lot so I had nowhere to pull in and park to allow but once again, U-Haul did a great job with extending my hours, so that I won’t be charged for late fees or anything I appreciate them I’ve had experience with Taylor Uhaul in the past that wasn’t so great but I may tell you 2023 is awesome because they’re doing a great job. Thank you U-Haul and employees of Taylor.
Brittany Bridges
|
First Impressions
Rating:
1.0
My tv I had in there was broke and they never ended my arrangement on time I’ve been move out since January. Definitely a lot of miscommunication, staff is nice but there was a lot of confusion in the process
Robyn Brown
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Leanna Rose-Marie Ritchie
|
Overall Experience
Rating:
5.0
Thanks!
Charlorra Carter
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Samirah Foster
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tonia Lorick
|
Overall Experience
Rating:
2.0
These people can't get billing right. Repeatedly sent already paid invoices.
dawn brodie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina Saenz
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
michael smith
|
Overall Experience
Rating:
2.0
Got in 20 min to close. Was told that the office door was getting slammed at close no matter what after just paying $200 for a unit, 100 for a truck and already having a unit there. Needless to say i give this facility lots of $. So i found the lack of service fairly offensive, especially since she didn't program my 2nd card correctly but luckily the alarm was deactivated for both by my other units card.
Raymond Sargent
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Barbara Peavy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn Cook
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chanelle Mccurdy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kerrie Taylor
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anita Pilette-Phillips
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
THOMAS PATRICK ABRAHAM
|
Overall Experience
Rating:
5.0
Everything was great the trucks u have need serous servicing but your storage units are great
Cassandra Green
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHANNAN MIDDLEBROOKS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Champayne Price
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFERY CLARK
|
Overall Experience
Rating:
5.0
A great experience I will continue using this company in the future
john pente
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
becky pierce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alisha Adkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kerrie Taylor
|
First Impressions
Rating:
5.0
The lady that assisted me was very nice.
Latasha Harris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jamal cooper
|
First Impressions
Rating:
5.0
Dawn is amazing
Michael Kimbrel-Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leslie Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Champayne Price
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Nathan Howard
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joel Urban
|
Overall Experience
Rating:
5.0
Always easy to access. I love having indoor climate controlled facilities for my belongings and it was close to home. Thanks.
Allen Kelemen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tracee veenstra
|
Overall Experience
Rating:
5.0
Employees were great. Great Storage space. I would recommend this location.
DIANA SPENCER
|
Overall Experience
Rating:
1.0
Dawn Miner was very rude. Absolutely no customer service compassion what so ever. Didn't even bother to listen to my situation or issues with this particular location. Also no real knowledge of my price of my Supposedly prorated unit. Never ever again will I rent a storage unit from this location. Ever.
amanda Caldwell
|
First Impressions
Rating:
5.0
I absolutely loved using this place for my storage needs. What was supposed to be only 1 year of storing stuff quickly turned into 4 years, so I was very glad to have chosen such a well-maintained, clean, secure, reliable place to keep my belongings. I will definitely recommend to anyone who is looking for storage needs. Couldn't be happier.
Matthew Lange
|
Overall Experience
Rating:
4.0
There were a few glitches at the start....but it worked out.
Deloris Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ZAHER SANKARI
|
Overall Experience
Rating:
1.0
This is one of the most awful experiences I’ve ever had. Very unhelpful staff on phone as well as in person. I’ll be calling corporate asap
Orione Shammout
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kenneth anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheila MacNeil
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tanjanika Robertson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theresa woolridge
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Carnez Wright
|
Overall Experience
Rating:
4.0
I had a difficult time understanding the check-in and check out process. I had to wait until the business was open to ask. It would be helpful to have signs that explain this. There were two different key pads. Only one checks one in and out and the other opens the door only. This was also not obviously explained. Better signage would be useful.
Ethel Kellie-Schellang
|
Online Move In
Rating:
5.0
Chris and the whole front desk team were fantastic. We really appreciated the help with all our questions.
Spencer Carlson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jack downie
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Patricia Hanlon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAIJA UNIQUE ANDERSON
|
First Impressions
Rating:
4.0
Only issue was a billing glitch last year. Don't know if I am owed any monies but if so, let me know.
Donna anderson
|
Overall Experience
Rating:
5.0
The only thing I have to complain about is in the storage the bathroom was not clean but everything else was good the staff was super nice
Brittany Yuch
|
Overall Experience
Rating:
5.0
The Front desk people were Amazing😍😍😍!… Thank God I THANK GOD FOR THEM🌹🌹🌹🌹
ANGELA DAVID-DREW
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly Hayes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven Finney
|
First Impressions
Rating:
3.0
It’s hard to get anyone to answer the phone for customer assistance.
Jihaad Abbul majid
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Albert Locke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keber Wooten Murray
|
First Impressions
Rating:
3.0
Could use some fans or ac in side storage area to hot inside
heather Loriaux
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany Yuch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jovanna Owens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marc hill
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Jennifer Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ricky Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mercedes Shepard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon McAlpine
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jacquline dupree
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DWAIN OSBORN JR
|
Overall Experience
Rating:
5.0
Love u guys
mary mckinnie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRY FAWK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUNE ELIZABETH SCHILLER
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Lizzette Hernandez
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JUAN ANTONIO MARTINEZ
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kallie Hall
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dominic Young
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DIANA TROIANI-CARPENTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shannon theisen
|
First Impressions
Rating:
5.0
I have been renting a storage unit at various times from Uhaul for 5 years straight.
derwin terry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JENNIFER palmer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISKUAME MCDANIEL
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
MELANIE BARNETT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristi Maynard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adilene Guadiana
|
Overall Experience
Rating:
5.0
They do a great job in keeping the storage area clean. During several days, I kept running into the cleaning person who was busily mopping the floors. When I first moved items into the storage units, they were both very clean. Office personnel made sure I got a discount that I had forgotten about that I was entitled to because of a previous truck rental.
Allan Robbins
|
Overall Experience
Rating:
5.0
Customer Everyone gets A++ 👍Austin and Pam outstanding customer service!! My first time using A storage unit !! I will be 80 in June!! All new to me your staff made me feel very comfortable and safe!! Thank You!!! I am using U-Box at the end of Nov. , fora move to Calif!!!!! Thank You
Patricia Jesse
|
Overall Experience
Rating:
1.0
Vicky Elkins is a terrible manager that does not communicate effectively and lies about communication with clients. Leaving solely due to the fact that Vicky poorly manages this facility. Nobody even answers there phone when I call. My locker was spotless, and I’m hoping Vicky doesn’t claim otherwise because she has a vendetta. Will never recommend this facility for storage or equipment rental. Her manager was supposed to call me and never did.
devinn clayton
|
Overall Experience
Rating:
4.0
Cargo area should be swept and clean for new customers, Jack was not in cradle just left in corner to be my problem. Safety issue ... mirrors suck need truck mirrors with larger convex mirrors you can't see anything with mirrors on vans ( very limited on sight)
charles tucker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carnez Wright
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james mayday
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CALVIN GRIDER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos Jarrell
|
Overall Experience
Rating:
5.0
Very clean and office very helpful.
Allan Robbins
|
First Impressions
Rating:
4.0
Would have preferred using a lock I already had rather than purchasing a lock.
Cheryl Young
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dominic Young
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CELESTINE BURTKA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mariam kotsonas
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alesia Izzard
|
First Impressions
Rating:
5.0
The staff was so courteous and helpful my storage facility is easy and accommodating I appreciate them so very much have a blessed and safe one
Rochelle Crawford
|
Overall Experience
Rating:
5.0
The gal that set me up was friendly and helpful.
Linda Partin
|
First Impressions
Rating:
5.0
They were very helpful because I truly did not know what I was doing never had a storage unit before very kind and helpful. Appreciate it very much be blessed and be safe!!
Rochelle Crawford
|
First Impressions
Rating:
5.0
I though I would get a refund (prorated) since I moved out. Overall, the experience was good. The climate was quite warm.
Davetta Waites
|
Overall Experience
Rating:
5.0
I like to control climate a lot and I like the security thank you
LINDAMAE ATKINSON
|
Overall Experience
Rating:
5.0
My brother died, which eliminated the need for extra storage. He too was happy with your facility and services.
Shirleen Moore
|
Overall Experience
Rating:
4.0
My only complaint is that when I log in to my app it tells me I have no reservations and no storage unit with you
heather Loriaux
|
First Impressions
Rating:
5.0
I’m a repeat customer of this U-Haul Moving and Storage facility in Taylor, MI. They have consistently provided me the highest quality of services. My most recent experience with them involved renting a storage room for home goods I was giving to family I have in Marion, OH and in Traverse City, MI. Being able to store items at the same location I could rent a trailer for moving these home goods was a game changer. The storage area was very secure and clean. Plus, the friendly staff were extremely helpful and effective in all of our business transactions. I could not be more pleased with the quality of service they provided me. I will not hesitate to partner with them again in the future. —Wayne C.
maynard COOLEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah Reaume
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN LIGHTING
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ricky Williams
|
First Impressions
Rating:
5.0
Everyone is so nice and friendly and very helpful.
DAWN WILSON-GRAY
|
Overall Experience
Rating:
5.0
I love this place, i wouldn't go anywhere else...
Stanley J Alexander
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Andrews
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GENE CHAVIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peggy Little
|
First Impressions
Rating:
5.0
Highly recommend using their services anytime.
Octavia James
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krystal Sikes
|
Overall Experience
Rating:
4.0
Items are a bit on the pricey side. Come down on the prices.
Carol Johnson
|
First Impressions
Rating:
3.0
The lock was not in the storage unit. I tried to call the front desk but no one answered. I ended up using the help call button from inside the building to get assistance, then had to meet the employee to obtain the lock.
Adrea McGruder
|
Online Move In
Rating:
4.0
Had everything I needed for a safe move
Gloria Bass
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sharon schmult
|
Overall Experience
Rating:
5.0
Very helpful & professional.
JOHN LIGHTING
|
First Impressions
Rating:
5.0
Thank you for providing a very well maintained facility to store my personal belongings over the last 4 years! The facility was always well kept, conveniently accessible and the staff was always helpful whenever I needed assistance or had a general question.
Without a doubt, when the occasion arises and as long as you have availability, will definitely use your temp-controlled, 24/7 monitored facility again!
Thanks again!
-Alek
Alex Shirvanian
|
Overall Experience
Rating:
5.0
AMAZING service from Victoria !!! Thanks so much :)
daniel markle
|
Overall Experience
Rating:
5.0
They worked with me on different times they worked with me on the price and they are great to work with and I'm so glad that I use U-Haul.😁♥️
LINDAMAE ATKINSON
|
First Impressions
Rating:
5.0
I am truly blessed to have U-Haul Storage Units available when needed. I had 3 units and I was grateful that's they were all on the 1st floor. I do know I will be returning back later today to reutilize one of the available one's as we are currently in day 2 of the move and are not completely done. If there's another unit on 1st floor or either of mine available. I will greatly appreciate it.
marie turner
|
Overall Experience
Rating:
5.0
I I believe her name is
Miss Vicky she has gone up in above and beyond services she was wonderful treated me wonderfully and I appreciate her and you
nadine dunn
|
Overall Experience
Rating:
5.0
Stored my items there for over four years with no issues. The steady increase in price was the only reason I discontinued.
CRYSTAL KERMANS-DITZHAZY
|
Overall Experience
Rating:
4.0
Staff could be more friendly.
The app is not easy to use.
brittany hardin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kenneth anderson
|
First Impressions
Rating:
1.0
The staff was extremely unfriendly. I had to move out 4 days later than planned due to an illness. They are stating they wont do a partial refund.
Amanda Glista
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kent Hurst
|
Overall Experience
Rating:
2.0
I would rate it higher as a lot of my experience was very pleasant. I didn’t however like the fact I was getting emails and phone calls for 8 months afterwards that I owe for a unit I had moved out of. When a worker had walked me to the unit I paid him an extra $10 to remove the one nightstand I left there because I didn’t know where to throw it out. And I was told I still had stuff in there and it took new management to walk up there 8 months later (which thank goodness I kept paperwork showing I paid my bill and I was out in January) to walk up there and realize I really was out and to stop charging me and sending me Lien notices and phone calls
heather collins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Garrison
|
Overall Experience
Rating:
5.0
During the 3 months that I was there, I was always greeted by staff with care and professional. The facility was clean. I never had any issues while on the property.
denise cunningham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANCIS LOPEZ-MARRERO
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Janet Howard
|
First Impressions
Rating:
5.0
Fast, friendly and very helpful with my move in! Thank you!
CHRISTINA OBRYAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lance Pruett
|
Overall Experience
Rating:
5.0
Friendly and helpful staff. No problems with the unit.
Sherry Ford
|
First Impressions
Rating:
4.0
An extra $10 for 24 hour access seems wrong when you are paying what you are paying per month anyway. The hours are not convenient for regular working people in my opinion.
Babette Small
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
ShayLin Excell
|
First Impressions
Rating:
4.0
U-haul has been a mainstay for as long as I can remember. I'm glad to see that it can continue to be of service even in rough waters.
Glenda Mann
|
Overall Experience
Rating:
4.0
Place was nice and well kept; only complaint if any is that every time i opened my unit the loud alarm would go off and scare my son.
John Simmons
|
Overall Experience
Rating:
5.0
Thank you so much for everything. Only my TV can't work.
Bibishe Ntibonera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa butler
|
First Impressions
Rating:
4.0
My unit had no light and was difficult to see inside
lisa McCain
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa McCain
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany Johnson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gregg Keating
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kaycee dotson
|
Overall Experience
Rating:
4.0
Our unit had a leak in it
Brent Roebke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charles killewald
|
Overall Experience
Rating:
3.0
One of the staff members I worked with was great, so I didn’t want to say no to that question. Their name was Billie I believe? The main person I worked with (Her name escapes me) I had worked with before and she is extremely slow and seems like she does not want to be there. She said she had a headache, but I remember her being this way when I got a truck rental there before. The process is archaic. For my contact info, I needed to give 2 phone numbers to reach me. No one has a house phone anymore so I gave my boyfriend’s cell phone number. Then I was told I needed a secondary contact, so I use his name and told her it’s the same phone number I just gave. I’m then told I cannot have the same phone numbers, so I changed my second phone number to my dad, then needed to give my boyfriends address which was the same as mine and that wasn’t allowed. I had reserved a unit ahead of time thinking it would cut back my time, it took me literally 30 minutes to go through this process in person... it was extremely frustrating.
Krystal Sikes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
charles killewald
|
First Impressions
Rating:
5.0
All the staff was very helpful everytime that I came in. I had my stuff in storage for two years and when I decided to get my stuff off the staff was very helpful. I would use this uhaul storage again and also recommend it to my family and friends.
markieshia scott
|
Overall Experience
Rating:
3.0
The return policy is not a very safe policy. There is not enough light when returning the vehicle at night.
joquetta moore
|
First Impressions
Rating:
5.0
I had only one problem and it was fixed right away.
linnisha motsinger
|
Overall Experience
Rating:
3.0
Average experience
Scott Hancock
|
First Impressions
Rating:
5.0
Thank YOU
barbara kendra
|
Overall Experience
Rating:
4.0
Even if I were to get it out on the due date, the office would have been closed. I should have at least got a discount. Rent a truck great. Storage unit. Go some place else. Lesson learned.
Tabitha Patterson
|
Overall Experience
Rating:
5.0
Convenient for my needs, staff was nice when we interacted with them.
jennifer mcmicken
|
Overall Experience
Rating:
5.0
Manager and owner went out their way for great customer service
chantal hazel
|
Overall Experience
Rating:
5.0
Representative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.
Kimberly Paris
|
First Impressions
Rating:
5.0
Great place
LaBresha Johnson
|
Overall Experience
Rating:
5.0
I wouldn't go anywhere else for storage, You are the ONLY STORAGE place I would use !!
sheryl brewer
|
Overall Experience
Rating:
5.0
Excellent Staff! The Uhaul team made the move easy.
jennifer snead
|
First Impressions
Rating:
5.0
Would use again with no reservations.
Ronald Sandrowicz
|
Overall Experience
Rating:
5.0
Excellent friendliness, good facilities
james fusik
|
First Impressions
Rating:
5.0
Great team and very conscientious.
Ronald Sandrowicz
|
First Impressions
Rating:
5.0
This facility is well kept, spacious and secure. Its great that they have moving carts that you can use for free. The staff is very friendly and treat you as a valued customer.
TANYA TORRES
|
Overall Experience
Rating:
3.0
I didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway
Tonia Lorick
|
First Impressions
Rating:
4.0
They were very helpful
leon clark
|
First Impressions
Rating:
5.0
n/a
Douglas Bishop Jr
|
Overall Experience
Rating:
5.0
Easy on line setup and great in-store service.
Rebekah Sessoms
|
First Impressions
Rating:
5.0
Love the 24 hr key access to storage.
Diamond Green
|
Overall Experience
Rating:
5.0
Had no problems here ,nice ,reasonable
tina morrill
|
Overall Experience
Rating:
5.0
Stellar, cost effective service as always!!
Timothy Higgins
|
First Impressions
Rating:
5.0
.
MELISSA JOHNSTON
|
Overall Experience
Rating:
5.0
We were very happy with the service and storage units we rented. U-Haul was fantastic.
nancy myers
|
Overall Experience
Rating:
5.0
Quick ,easy an painless ,nice people clean place
tina morrill
|
First Impressions
Rating:
4.0
good customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.
holly hepler
|
First Impressions
Rating:
5.0
Thank you.
GEORGE TABOR
|
Overall Experience
Rating:
5.0
The staff has been absolutely outstanding! This center has a very hard working team who is so very dedicated and professional. Keep up the great work.
HELEN CALVILLO
|
Overall Experience
Rating:
5.0
1st time using this service all went well.
tim gotz
|
First Impressions
Rating:
5.0
Clean, safe storage facility. Friendly staff. Would recommend.
Micah Blackmon
|
Overall Experience
Rating:
5.0
The only reason why I moved out is because I moved away to another part of the state. Would rent again.
QURAN KARRIEM
|
Overall Experience
Rating:
5.0
Service was great and I would like to talk to you about employment the offer is yours... THANK U and GOD BLESS U!
Kevin Kendrick Jr
|
First Impressions
Rating:
5.0
Was very happy with my experience
NORA HAZZARD
|
Overall Experience
Rating:
4.0
Customer service good, I just don’t like having a reservation for a month on a 10 x 15 and then having to settle on a split room on a totally different floor. You should honor the reservation you show
leonard peryam
|
Reservation
Rating:
5.0
My experience with Uhaul has always been great. Even when I had a problem, it was taken care of in a timely manner. I will not hesitate to rent from Uhaul again for services that I might need.
ASTORIA WILLIAMS
|
Reservation
Rating:
5.0
N/A
ANJANETTE SZEWC
|
Overall Experience
Rating:
5.0
Clean facility and good customer service
Steven Harris
|
Reservation
Rating:
5.0
This haul self storage location is the best office staff are professional and whenever I need to rent a truck or store my things when I move I will always use this haul thanks again
MATTHEW DULMAN
|
Overall Experience
Rating:
5.0
Is there any pro rated refund? I paid until Nov. 18th and moved out Oct. 28th.
brian mack
|
Overall Experience
Rating:
5.0
Easy and convenient and Totally Professional Employees!!!! Thanks you ALL so much👍🏼👍🏼👍🏼😎😎😎
elizabeth lucci-martinek
|
Overall Experience
Rating:
5.0
Storage facility was convenient and secure.
James Meyer
|
Overall Experience
Rating:
4.0
Some of the customer service people don't have the best attitude, but otherwise everything was great.
krystyna jackson
|
Overall Experience
Rating:
1.0
I would never recommend U Haul to anyone. We received water in our storage unit and the staff was not concerned or offered any help.
KATHRYN POLITES
|
Overall Experience
Rating:
1.0
I was unable to rent a truck and it put my family and I in a terrible bind. The person I brought with me to drive the truck had a past due balance (even though I had no association) and I was denied.
TIffany Miller
|
Reservation
Rating:
5.0
Very nice
aletta williams
|
Reservation
Rating:
4.0
I did have some damage to some items and was referred to Insurance co. No feedback yet
PATICIA PETERS
|
Overall Experience
Rating:
5.0
Very convenienly located to where I'm currently residing. Will use services in the future. Thanks so much. Sincerely Kim Estrada
Kim estrada
|
Overall Experience
Rating:
5.0
We were treated kindly and professionally. I will recommend U Haul to others.
Debra Fox
|
Reservation
Rating:
1.0
I can't fit my disgust of your company within 200 characters. Please have someone from your SENIOR LEADERSHIP TEAM call me at 313-244-9763.
BILLY RICHARDSON
|
Overall Experience
Rating:
1.0
I could never get in contact with the office staff they never answered the phone and was rude customer service would send emails and messages for them to call me back and they never did
lamarcus Hicks
|
Overall Experience
Rating:
5.0
The staff at uhaul of Taylor is great I would recommend this location.
Dominique Nickens
|
Overall Experience
Rating:
3.0
UHauls policy of not refunding partial month used on storage units is a bad policy. Also they assumed I had moved out but I had plans to use the unit again and they moved someone else into my unit.