Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Facility is close to my house have used multiple times extremely satisfied every time
MICHAEL VERN R.
Clasificación:
5.0
El cliente no dejó un comentario.
BRETT WAYNE B.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael Z.
Clasificación:
5.0
El cliente no dejó un comentario.
REBECCA LYNN F.
Clasificación:
5.0
The location handled the rental and return very quickly even though they were busy.
JAMES LOREN S.
Clasificación:
5.0
El cliente no dejó un comentario.
ROBERT TERRY C.
Clasificación:
5.0
Courtesy, professionnel , friendly
Great service fast and quick
Fong W.
Clasificación:
1.0
El cliente no dejó un comentario.
MERCEDES MARIE H.
Clasificación:
4.0
El cliente no dejó un comentario.
PAUL ROBERT M.
Clasificación:
5.0
We have rented multiple times from this location and love it, wonderful service thank you
MOHAMMED A.
Clasificación:
3.0
Stay off your phone when there's a customer there
Jenna T.
Clasificación:
4.0
El cliente no dejó un comentario.
CHRISTINE LEE G.
Clasificación:
5.0
El cliente no dejó un comentario.
JEFFERY ALAN M.
Clasificación:
1.0
You tried to charge me for an extra day, and I didn't even have the trailer.
JASON D.
Clasificación:
5.0
El cliente no dejó un comentario.
Terri T.
Clasificación:
5.0
.
KEVIN JAMES B.
Clasificación:
3.0
El cliente no dejó un comentario.
Michael M.
Clasificación:
1.0
I reserved a truck through your online no contact system I got to the place that he told me to go to he told me online to go to a different place which was a Taylor Store I got there there was no keys available for any trucks until someone showed up at the store the store opened at 9 o'clock no one showed up to open the doors until 945 I had movers at my house by 9 o'clock waiting for me to show with the truck
MICHAEL WAYNE B.
Clasificación:
5.0
El cliente no dejó un comentario.
ABRAHAM LUCIUS S.
Clasificación:
1.0
Got vehicle at half tank when returning I accidently returned it with a fuel tank of gas the location was un willing to provide a discount so I basically gave uhaul 60$ in free gas
JAMES ALONZO B.
Clasificación:
5.0
I would have felt more comfortable if the staff had been wearing masks indoors
Steven N.
Clasificación:
2.0
I ordered a u-haul truck from the app on my phone and went to pick it up at 5 because that's what I had scheduled on the app. First of all, when I went to get the key, I waited inside the store for about 15-20 minutes and there was absolutely nobody else in there. Apparently there were a lot of workers in the back though, because someone finally came inside and yelled “hey you got someone here†and a bunch of workers came out laughing, as if me standing there waiting for 20 minutes while they were probably goofing off in the back was funny. Once there was finally an employee to help me, I showed her the key number on my app and she said she had just given that key to someone else. She had to go on the computer and make a whole bunch of changes so I could get a different truck. Just a super difficult and unprofessional experience if you ask me.
Kaylee B.
Clasificación:
5.0
El cliente no dejó un comentario.
CHELSEA ROSE N.
Clasificación:
4.0
Better snow tires. The van was sliding constantly in minimal snow
Cecily R.
Clasificación:
5.0
El cliente no dejó un comentario.
Hiroshi I.
Clasificación:
5.0
Great as it is. âï¸âï¸âï¸âï¸
FRANK JOSEPH W.
Clasificación:
5.0
El cliente no dejó un comentario.
Chris W.
Clasificación:
5.0
Very kind and helpful employees here at the drop off location.
Amin A.
Clasificación:
4.0
The staff was very friendly and enjoyable to interact with. Plan on using this location again.
ANTHONY MICHAEL L.
Clasificación:
5.0
Cool.
ALICIA REBECCA C.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAEL SHANNON R.
Clasificación:
4.0
El cliente no dejó un comentario.
Kallie H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
JO LEEN JEAN C.
Clasificación:
3.0
Told me I could use the after hours drop off spot so I could drop trailer on my way to work the next day. Then chatted me $20 after hours fee. Did not return my call. So I emailed u haul directly. And they pretty much said I was shit out of luck. Gonna charge me an added fee to use a service I was told I could use. Pretty crappy business right there.
CHAD EUGENE R.
Clasificación:
5.0
Very good service....first rate business.
Aubri P.
Clasificación:
5.0
El cliente no dejó un comentario.
DION LAJUAN A.
Clasificación:
5.0
Nothing, Rachael and her manager were very helpful and made me feel welcome
ERROL EZEKIEL L.
Clasificación:
4.0
Signage at the rental location could be a little more helpful.
James S.
Clasificación:
5.0
El cliente no dejó un comentario.
JAMES H.
Clasificación:
5.0
Drop off was super easy, extremely nice people, I explained to them I had to clean the truck myself because of how nasty it was.
Daniel P.
Clasificación:
4.0
I would have appreciated being offered a dolly. I did not realize there was no dolly or ramp on the truck I would have changed my order and it would have made the move a little easier. Otherwise, the staff was friendly and knowledgeable.
Cassandra B.
Clasificación:
5.0
Even thought your staff was very busy, they were polite and worked on getting your business taken care of.
Ronald L.
Clasificación:
5.0
Staff was very polite and professional
DANNY WILLIAM C.
Clasificación:
4.0
clean it out
JOHN LEWIS L.
Clasificación:
5.0
It was a seem less transaction. Reserved and set up online made it a quick pick up. The drop off was quick as well.
Jeanette C.
Clasificación:
5.0
El cliente no dejó un comentario.
richard P.
Clasificación:
3.0
During my personal experience with u haul for our move. The truck which was rented to me didn't have any heat at all. Passenger side seat beat also didn't work. I was under the impression a dolly of some sort was be available on the truck but it wasn't. The service given by the office was great Everyone there was friendly, kind and respectful. Our move with well even with some personal mishaps. Thank You)
Michael B.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAEL JOSEPH D.
Clasificación:
5.0
The inside of the truck was dirty and the the part where you sit was dirty with crumbs all over. There was no cleaning done and I had to do it
Jordan L.
Clasificación:
1.0
My 26 ft truck was so filthy it I could barely see out the windshield, it had previous damages and when asked about notating the damage, they said just do it on my phone yet my battery was dead and could not get any help, they just stood around and never offered to physically inspect the truck, awful service with an I could care less attitude towards the customers! When the front desk clerk asked one of the shop hands to assist with getting the truck, they just walked away and the clerk had to go retrieve it. The clerk just pulled up the truck and walked away never knowing what else they needed from me, this place is run by lazy unprofessional people that clearly hate their job!
Frank M.
Clasificación:
5.0
El cliente no dejó un comentario.
ROBBIE MICHAEL F.
Clasificación:
5.0
I didn't receive my equipment that I paid for
Jermaine W.
Clasificación:
1.0
Staff did not put the 2 dollies and moving blankets on the truck. Also, one of the staff members were VERY rude. I did not get his name
Fadil S.
Clasificación:
5.0
El cliente no dejó un comentario.
Dominic Y.
|
Overall Experience
Clasificación:
5.0
Very friendly and helpful walked in with no reservation they hooked me up super quick and the equipment I got served the purpose I needed it for.
DONALD RICHARD F.
Clasificación:
5.0
El cliente no dejó un comentario.
JAVIER L.
Clasificación:
5.0
El cliente no dejó un comentario.
ZACHERY JAMES B.
Clasificación:
4.0
El cliente no dejó un comentario.
ALEJANDRO R.
Clasificación:
5.0
The inside of the trailer was dirty
Add to blow it out with a blower then wash the floor down
KENNETH RAY A.
Clasificación:
4.0
El cliente no dejó un comentario.
Carmen P.
Clasificación:
5.0
Don't change a thing! Best U-haul experience ever! Star are incredible- so friendly, so helpful! Location is immaculate!
Anita S.
Clasificación:
1.0
I had dropped off my U-Haul equipment after hours at this location two days earlier than expected, they charged me $20 drop off fee, which is not right,if anything I should get a discount for dropping the damn things earlier than expected, would never recommend this or any U-Haul place that charges a damn drop off fee, total bs
Jeffrey L.
Clasificación:
1.0
I dropped my equipment off two days earlier than I needed to, and you go and charge me $20 drop off fee, that is not right at all, if anything I should get a discount for dropping the damn things earlier than expected. I won't make that mistake ever again,
JEFFREY L.
Clasificación:
1.0
Returned with same amount of game I got it with and still charged over 50 bucks for gas which is rediculous
cory C.
Clasificación:
4.0
El cliente no dejó un comentario.
DIANA T.
|
Overall Experience
Clasificación:
1.0
I have pictures of what I discovered in the car and I told the cashier and his response was but did you get pulled over.
BRITTANY NICOLE R.
Clasificación:
5.0
El cliente no dejó un comentario.
Eric K.
Clasificación:
5.0
El cliente no dejó un comentario.
shannon t.
|
First Impressions
Clasificación:
5.0
First, I left assured all lights worked even though the running lights did not. The person hooking them up said he had to play with the connection and I sat in my vehicle said they worked. Leaving at night I got on the freeway was pulled over and TICKETED!!!! For no running lights!!!! Next, the person who checked me in ( Nicki) was about as aloof and rude as could possibly be. This is my second encounter with her and my wife has had one as we rent often from this location as it is convenient. I did not say anything to my wife but mentioned this time and my wife said she made her feel like she worked for her not the other way aroundâ€" in fact my wife will not go in their when this person is there. We thought long and hard doing this but enough is enough!!!! Never again from this location and will not ever recommend this location even if it is a big store. I am fairly sure we are not the only complaints on this person as I told the person disconnecting the trailer we were writing a complaint about the rudeness of the person inside and he rolled his eyes and said he knew who we were talking about.
JAMES MICHAEL C.
Clasificación:
4.0
El cliente no dejó un comentario.
ALONZO M.
Clasificación:
5.0
El cliente no dejó un comentario.
JOSEPH EDWARD C.
Clasificación:
5.0
El cliente no dejó un comentario.
ROBERT BENJAMIN Y.
Clasificación:
5.0
I have been renting a storage unit at various times from Uhaul for 5 years straight.
derwin t.
|
First Impressions
Clasificación:
5.0
Lady on the counter was very professional and made the transaction goes smooth. I have been in different uhaul locations such as the one in michigan avenue and middle-belt i had to wait forever to pick my truck. I really recommend this location because she did everything to make me grab my truck within 5 minutes! Just keep it up your hard, and your dedication will drive more business for this location!! I will see you guys in the near future forsure
MOHAMAD G.
Clasificación:
5.0
Find a way to immobilized the dollies! We rented a 10-foot truck. We traveled 40 miles plus with an empty truck to and from the moving locations. The two furniture dollies and the utility dolly moved around and banged against the walls of the truck and sounded like shot guns! Please...find a way to tie those things down when they are not in use!!!
PAMELA VICTORIA T.
Clasificación:
3.0
First van was filthy with mud on exterior. Manager switched it for us. Second van was fine but reeked like marijuana. Regardless of the strong smell it got the moving job done.
Bernard B.
Clasificación:
5.0
The wait time. During my last visit it was only one employee at the register and it was very busy.
Cornelia P.
Clasificación:
4.0
I waited over 8 hrs for someone to finally unlock my rental.
MARK EDWIN C.
Clasificación:
5.0
El cliente no dejó un comentario.
Cyandie C.
Clasificación:
5.0
The rear door was a little tough to close/latch. I was able to do it but took a little extra effort
RICHARD SCOTT T.
Clasificación:
5.0
El cliente no dejó un comentario.
JOSEPH WILLIAM M.
Clasificación:
5.0
El cliente no dejó un comentario.
JENNIFER p.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
CHRISKUAME M.
|
First Impressions
Clasificación:
5.0
Great service inside
JOSEPH HENRY T.
Clasificación:
4.0
Truck was barely able to drive and dirty and cost us way to much in fuel
CHAD ALAN D.
Clasificación:
5.0
El cliente no dejó un comentario.
GREGORY JOHN S.
Clasificación:
5.0
El cliente no dejó un comentario.
jacob C.
Clasificación:
5.0
El cliente no dejó un comentario.
JANET H.
Clasificación:
5.0
El cliente no dejó un comentario.
WAYNE B.
Clasificación:
5.0
El cliente no dejó un comentario.
CYNTHIA LEE E.
Clasificación:
5.0
El cliente no dejó un comentario.
ALICE LUCILLE K.
Clasificación:
3.0
Service people just seam too much in a rush to get rid of you!
MICHAEL F.
Clasificación:
1.0
El cliente no dejó un comentario.
MELANIE B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
GABRIEL V.
Clasificación:
5.0
El cliente no dejó un comentario.
Kristi M.
|
Overall Experience
Clasificación:
5.0
I would use a covered car hauler if available. You could retrofit a snap in canopy frame for the current open trailers. I have a Cobra Roadster, no top so enclosed is necessary.
DOUGLAS ARTHUR T.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHELLE MARIE H.
Clasificación:
4.0
El cliente no dejó un comentario.
RANDY LENN G.
Clasificación:
5.0
El cliente no dejó un comentario.
Adilene G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jennifer F.
Clasificación:
3.0
El cliente no dejó un comentario.
wanakee F.
Clasificación:
5.0
El cliente no dejó un comentario.
BETTY MAE B.
Clasificación:
5.0
Very nice cashiers I had . Very clean too. If I need a rental again I would definitely go to the Taylor location. Thank u once again
Gwen P.
Clasificación:
5.0
They do a great job in keeping the storage area clean. During several days, I kept running into the cleaning person who was busily mopping the floors. When I first moved items into the storage units, they were both very clean. Office personnel made sure I got a discount that I had forgotten about that I was entitled to because of a previous truck rental.
Allan R.
|
Overall Experience
Clasificación:
5.0
Don't change anything.
Herman D.
Clasificación:
5.0
El cliente no dejó un comentario.
CHRISTOPHER LUTH B.
Clasificación:
3.0
The associate were not very friendly
Aubrey M.
Clasificación:
4.0
Got there half hr early to rent a 15" truck. Instead of waiting he gave me a 17". Much appreciated but the exterior windows and truck was dirty. If i would have took the time to download your app and reserve a truck myself on Sunday it would have only been a mile or two to pick up. instead of 8 miles one way.
MICHAEL V.
Clasificación:
1.0
Honor a reservation and equipment there and ready. Don't make customers drive to other locations after being instructed, only to learn no trailer there as well, was told by employees of other location, they should not have sent me there. Contacted customer service, had to go back to original location to obtain trailer. Traveled over 45 miles back and forth. Very disappointed
LAWRENCE WILLIAM J.
Clasificación:
5.0
Nothing needs improvement.
GARRETT KRISTIAN C.
Clasificación:
5.0
Customer Everyone gets A++ Austin and Pam outstanding customer service!! My first time using A storage unit !! I will be 80 in June!! All new to me your staff made me feel very comfortable and safe!! Thank You!!! I am using U-Box at the end of Nov. , fora move to Calif!!!!! Thank You
Patricia J.
|
Overall Experience
Clasificación:
1.0
Vicky Elkins is a terrible manager that does not communicate effectively and lies about communication with clients. Leaving solely due to the fact that Vicky poorly manages this facility. Nobody even answers there phone when I call. My locker was spotless, and I'm hoping Vicky doesn't claim otherwise because she has a vendetta. Will never recommend this facility for storage or equipment rental. Her manager was supposed to call me and never did.
devinn c.
|
Overall Experience
Clasificación:
4.0
Cargo area should be swept and clean for new customers, Jack was not in cradle just left in corner to be my problem. Safety issue ... mirrors suck need truck mirrors with larger convex mirrors you can't see anything with mirrors on vans ( very limited on sight)
charles t.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Carnez W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
james m.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
CALVIN G.
|
Overall Experience
Clasificación:
5.0
Very clean and office very helpful.
Allan R.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Dominic Y.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Alesia I.
|
First Impressions
Clasificación:
5.0
The gal that set me up was friendly and helpful.
Linda P.
|
First Impressions
Clasificación:
4.0
My only complaint is that when I log in to my app it tells me I have no reservations and no storage unit with you
heather L.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Ricky W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Peggy L.
|
First Impressions
Clasificación:
4.0
Items are a bit on the pricey side. Come down on the prices.
Carol J.
|
First Impressions
Clasificación:
3.0
The lock was not in the storage unit. I tried to call the front desk but no one answered. I ended up using the help call button from inside the building to get assistance, then had to meet the employee to obtain the lock.
Adrea M.
|
Online Move In
Clasificación:
4.0
Had everything I needed for a safe move
Gloria B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
kenneth a.
|
First Impressions
Clasificación:
5.0
Fast, friendly and very helpful with my move in! Thank you!
CHRISTINA O.
|
First Impressions
Clasificación:
2.0
El cliente no dejó un comentario.
ShayLin E.
|
First Impressions
Clasificación:
5.0
Excellent Staff! The Uhaul team made the move easy.
jennifer s.
|
First Impressions
Clasificación:
3.0
I didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway
Tonia L.
|
First Impressions
Clasificación:
4.0
They were very helpful
leon c.
|
First Impressions
Clasificación:
5.0
Stellar, cost effective service as always!!
Timothy H.
|
First Impressions
Clasificación:
4.0
good customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.
holly h.
|
First Impressions
No se han enviado comentarios para esta ubicación.