Vehicle needs windows washed on inside. Move-in was excellent.Bonnie T. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Tallmadge
Tallmadge, OH 44278
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Carolyn J.
El cliente no dejó un comentario.Brenda K.
El cliente no dejó un comentario.Melanie C. | First Impressions
Not sure my mileage was correct. But service was goodWilliam G.
Danielle was very helpful, courteous, and professional. Everything was explained in detailDavid B.
El cliente no dejó un comentario.Duane W.
El cliente no dejó un comentario.Brenda K.
Nothing. I had a great experience. Dannielle went above and beyond to make sure that I understood pricing, pick-up and return times, and charges for gas. I will definitely be returning to this location for all my moving and storage needs!Theresa H.
El cliente no dejó un comentario.Michael Y. | Overall Experience
I love you guys thank you for all the access #DanielleDARIUS P. | Online Move In
Everything was perfect.Dannielle H. | Online Move In
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.Cole M.
El cliente no dejó un comentario.DANIEL B.
El cliente no dejó un comentario.Laura D.
The wait was long and they took a customer ahead of me because they seemed to know them.David M.
El cliente no dejó un comentario.Kevin Q.
Tail light and blinker was out but the sales woman gave me a discount because of it.Jessica B.
El cliente no dejó un comentario.Zhexi L.
El cliente no dejó un comentario.CHAD K.
Very professional and accommodating. Nothing improve; great service.Gerardo H.
El cliente no dejó un comentario.Michael S. | Online Move In
We reserved a dolly but when we went to pick up to informed there were none available. It would have been helpful to know ahead of time so we could have planned accordingly.Jason L.
El cliente no dejó un comentario.Rev Nathaniel Y. | First Impressions
El cliente no dejó un comentario.John O. | First Impressions
Wonderful customer service and friendliness. Danielle went above and beyond to help us with our moving needs. Thank you for making this stressful process so much easier.Dana G.
El cliente no dejó un comentario.TONI Y.
My only issue is the estimate miles I drove we're more than My actually miles driven yet some how I was charged more and not lessâ€¦.. kinda weird if you ask me.JASON G.
El cliente no dejó un comentario.Shannon P.
Help them there have items (vehicles as well as tools tools & space) that are reserved in person as well as online available. Online reservation made for truck, dolly & space made-only the truck was available. I was told to go around town to find dolly. Who has time for that on moving day? A few days later, in person reservation made for truck & trailer. When it came time to pick up, we arrived to be told we had to go to a different location for truck and a third for trailer. When we arrived the two trailers on hand were not road ready/ lights did not work.DONNA D.
Everything was perfect.Dannielle H.
I have been using UHaul for over 40 years. This was by far the worst experience I have ever had with a Corporate owned location. The general Manager was rude, condescending and I feel was disrespectful and racially targeted me as a customer. When I provide my phone number my name and prior address popped up in your system. I told her the address on my driver's license was current and correct. She insisted she could not and very loudly Would not rent to me unless I provided her and â€œcontact personâ€ in her words â€œIn case we can not reach youâ€. I had told her I would only need the truck for maybe two hours. And that the cell phone number I gave her was the best way to reach me. I told her I have always used UHall and that I had never been asked for a personal reference or a contact person in the event she could not reach me. I went so far as to ask her if it was a new policy as I had never experienced it before. She refused to explain and began to raid her voice. I asked her not to raid her voice as I was just asking the question so that I could understand the request. I am a 63 year old home owner who was leaving my $50,000 car in the parking lot and I make in excess of $200,000 a year. She had no knowledge of that she was just upset that a black man Challenged her buy asking a simple question that she could not or would not answer. She should be either demoted, reprimanded, fired or given some type of Diversity training at best. I will take the time to use social media and my voice within the community to let people know that they will not be treated with respect as a person or customer at this location. I asked her is she was part of the ownership of the location. She stated that she was a stock holder so yes she was â€œan ownerâ€! No company owner â€œin my vastâ€ experience would treat a potential client with such disrespect. I will only use UHall if there is zero options available! If I am forced to use your company I will never step foot in that location again. Danielle Hileman is the rude, ignorant and unqualified to work in a service industry where she will have direct contact with customers!Lee H.
El cliente no dejó un comentario.David K.
When I arrived there were two sales associates helping one customer that I quickly determined was just price shopping a rear hitch and had no intention of buying it. I sat waiting an additional 15 minutes and then when they took my name for my prepaid reservation , they reviewed the rental with me. The woman GM had a bowl of food/soup sitting on the count which I didn't think was very safe with the Covid-19 preventions that are required, plus that gives an unprofessional image. The GM listed everything and didn't mention the hand dolly and furniture dolly which I had reserved also. I asked about them and she stated " we haven't had them for months". Really?!? So when I made the reservation over a week prior to the pickup date, why didn't it say not in stock at that location?? The GM seemed unaware of my rental reservation and only looked at it when I was finally waited on. That was very odd as every other U-Haul location I have used in the many prior moves knew everything about my reservation and it was ready within 5 minutes of walking in. I have never had a location manager act so non caring about me as a customer and not having what I had reserved. I tried to hint that to her but she was more interested in running to get the truck and then came back in the store and said "ok there's your truck". It was left running with it only in Park - she didn't set the parking brake - an she is a GM?? Really?!? She didn't take me out to the truck and make sure I knew how to operate it - luckily I did. She said, "you should get a text with questions and pics of the truck. If ok just push the accept button - Oh so its all self service now? I checked the truck and when I lifted the rear door there were no furniture pads as I had ordered and at least she had them. So I had to go back in and ask for them - yet again poor customer service. Also, she was training a new hire which was fine but when I had a question, she had to answer it anyways - so after I was forced to wait on the customer just price shopping hitches, then you as the GM wouldn't make sure I received good customer service? The new hire still could have learned by watching her process my reservation - poor management decision. The last thing that just topped off my very poor customer experience was when I asked my the reservation was including an additional day as I told her that I would be dropping it off same day in PA. She said as she was literally running out the door to get the truck, "its an all inclusive price". I stated so I am paying for an additional day that I won't be using the truck - she gave the same scripted answer. Really?!? So I am not notified that you will not be able to supply a hand cart and furniture dolly even though you knew for months that you haven't had any (according to your statement when I asked during check in) - again Really?!? So I am a multiple time repeat loyal customer to the U-Haul brand and I am obviously upset about not having the hand cart and dolly I needed plus the rental total made no sense - Yet I was made to feel like I had no choice and was not offered any reduction on the total price. Is this how U-Haul does business now? Really?!? I prepaid $161. and the answer I received for the very poor service received was "its an all inclusive price" - not acceptable. I have been in the management of service business on a national scale for over 30 years - if I or one of my managers acted this way to a customer it would be there last day. Business must be really good for U-Haul dealers and they can afford to lose customers. Won't ever deal with this small town, low quality service center. I wonder how many other customers U-Haul has lost because of the way this 'GM' is poorly managing customers. Very poor in my opinion. I am sure Budget, Enterprise or Penske will enjoy my business moving forward...James H.
Truck was not removed for over 24 hrs after I first noted it was ready for removal from my property where it was blocking my garage, as no-one was dispatched. It took one text and two calls before the Truck was removed and then the trailer was not removed. This required yet another follow up. Help transferring between trucks due to the break would have been expected, or an offer of credit towards my rental. Instead I have to call multiple departments to have the correctly handled. The entire rental charge will be disputed with my credit card provider if a refund is not made due to how poorly the situation was handled. To top things off, i was sent an additional charge for late return of the trailer that was not removed in a timely manner and that I had no way to tow once the truck became disabled.SHANNON H.
El cliente no dejó un comentario.Kelly S.
The employees were very friendly & helpful.RONALD G.
Customer service was awesome!! Great prices.LINDSAY T.
El cliente no dejó un comentario.REGINALD N.
El cliente no dejó un comentario.Matthew F.
Outstanding end to end moving experience from Uhaul - moving supplies, truck rental, storage space. Efficient and courteous personnel in all stages, and good value for money. Online experience kept all the info in one place. I'd highly recommend.Mark L. | Online Move In
Team was great. Especially the manager.RICHARD M.
El cliente no dejó un comentario.Lane D.
Everything was ver nice- just took a long time for the paperwork!SUSAN S. | First Impressions
El cliente no dejó un comentario.debbie k. | First Impressions
Extraordinario servicio al clienteMary G.
The Manager was very helpful and a joy to deal withMichael L.
Everyone was very friendly and courteous. Would definitely use againdebbie K.
I first reserved a 10' truck for moving a bedroom suit. When I got into the truck, I could NOT start the truck. I had my mom get in and they key would not turn for her either. I played with the key, pushing it in farther, pulling it out, jiggling it. Nothing worked. When I went back into the store, it was empty - no customer, no worker. I called and called and called. 10 minutes. No one answered the phone. I found a business card with a cell phone listed and called that number. She had the worker's cell phone # and contacted her for me. But before the call ended she told me the truck worked, I just didn't know how to start it. So by now 15 minutes have passed. The worker came back after she was called on her cell phone. I told her the truck would not start for me and I wanted a Van instead. By now it was 3:45. I was there at 3:00 for rental, but there was an older male customer in front of me that took an additional 15 minutes before I could be served. So from 3:15 until 3:45, I was still there trying to get a vehicle that I could drive. Instead of switching to a Van, the worker promptly went outside and walked to the 10' Truck that would not start for me. It took her awhile, but she got it started. She said you had to pull the key out more. By this time, I was so upset and shaking, I didn't want anything. I told her it was Bad Omen, and there was no way I was taking that truck, that I couldn't even start. I had to get something. (I saw postings in the truck to take out of tow gear--the worker should have told me how to do that.) She finally switched rentals to the Van. The van was perfect, but I was so upset and trying to calm myself down for the next hour so I could drive and take care of the move. My mother was in her car waiting for me to leave. All in all the van was perfect. Everything fit. It was a pleasure to drive. I won't drive anything bigger than that. I'm glad I didn't change the Trip Odometer - that was used for the mileage (3,300). Or they wouldn't have known how much to charge me for mileage. I pointed out to the return worker that the true mileage was much higher (65,000). She thanked me for pointing out the error.DEMETRIA D.
She was very under staffed. She was friendly and helpful but had people waiting.Catherine K. | First Impressions
Poor customer service. It took me a hour to drive to the location and pick up the truck and back to the moving location.I called to confirm my pickup time and was put on hold for a long period of time I hung the phone up.The rep didn't have enough experience to find the move to zip code .Jeffrey V.
El cliente no dejó un comentario.Kimberly F.
El cliente no dejó un comentario.Jeffrey R. | Online Move In
Wonderful service. Do nothing. Just keep it the way it is. I am serious. Kind regards: Mohammad SamavandiMOHAMMAD D.
Have the vehicle by the door, not all the way across the parking lot, ready for the customer when it is reserved ahead of time. Acknowledge the customer when they walk in.TERESA H.
Registered online but the onsite person said the unit was reserved for someone else and had to go through the registration process again.Joseph T. | Online Move In
Very good experience !Michael Y. | First Impressions
The software is generally good but seems to require entry of data that you just took a picture of I am sure you are working on this to make the ap even more efficientDaniel M.
El cliente no dejó un comentario.Alan W.
Move over to the store areaFrederick M.
Slow internetANTHONY H.
Nothing very pleased.HAROLD D.
El cliente no dejó un comentario.BETH M.
Staff was very helpful and very polite.WILLIAM D.
Customer service was helpful and appreciated the rental to get furniture from Wayside furniture to my home . Returned the van at 530 just after they closed. Followed the instruction on U-Haul.com/share and placed keys in the drop box at the front . All the employees went home when I was there at 530 pm yesterday. I rented the van for 5 hours basically. Will rent again from there. Excellent service !!CLAIRE D.
Need signs for bathroom when you come in the storage area. Other than that easy accessTERRY M.
I have used UHaul many times in the past. It has been, for the most part, a great experience. The time before this when I rented a truck, the gas level in the truck was LOWER than the contract said. I went back in the tell the man about the difference. He told me the contract was already written up & there was nothing he could do. So when I took it back I put enough gas that it was at the actual point on the gas gauge as when I got in the truck. When I took it back, I told the service rep about it, a different one, & she said that was fine. THIS time I rented, I learned to take a picture of the gas gauge. Also when I got 2 blocks from where I was moving from, the truck broke down in the middle of an intersection. I couldn't get it to turn over no matter what I tried. It was DEAD. I was in that intersection for over an hour, waiting on a tow truck. Even though I called road side assistance as soon as it happened. After the tow driver got there he pulled it out of the intersection, he went to start it & it kicked right over. I was glad it did, but I got VERY stressed waiting for him to show up & get me out of the intersection.CYNTHIA D.
El cliente no dejó un comentario.Paul F.
This place was in shambles. Kind of sketchy. Outrageous guidelines. Can't return truck anywhere but at this location. I'll pass next time and go with PenskeJeremy C.
El cliente no dejó un comentario.lee G.
El cliente no dejó un comentario.RALPH H.
El cliente no dejó un comentario.Khiry C.
Nothing really. Customer Service was Absolutely Fantastic. I would Recommend your. Business 2 anyone thank you.TIMOTHY H.
Every thing goodGANGA P.
El cliente no dejó un comentario.ANNA I.
El cliente no dejó un comentario.THOMAS K.
Wrong keys in the truck at pick up. Forced to wait until open to get proper keys per customer service advice. Lady who opened the store was angry and mean. Poor experience. Whole experience put our move 2 hours behind schedule.sean F.
El cliente no dejó un comentario.John T.
The truck we rented smelled like smoke HEAVILY. It was quite disgusting. I really liked the contactless checkin but at the same time, there was no one to tell or someone to record about the smoke issue. When I went in to to get the keys the woman working there was completely clueless about the contactless checkin. That part was a pain. I would use this location again for pickup truck rentals because it is so close to our house.Matthew W.
El cliente no dejó un comentario.KATREENA L.
The staff is very professional and the location is great! The truck was easy to drive and very clean! I will continue to use your U-Haul services! ¡Gracias!DARLA B.
El cliente no dejó un comentario.DONNA M.
Extremely friendly as well as promptANGELA M.
I used the auto pick up which could have ran smootherAndrew B.
The biggest problem i encountered was our reservation was made. But the person who was supposed to be openning shop was over half a hour late so we werebstuck waitingKyle J.
They made a mistake on the milage, I used less then I was charged for.robert W.
Verify the vehicle condition. I was told and it was written on the sheet that the tank was full of gas. When I was about to leave the site in the vehicle I saw that the tank was less than half full.. Other than that,very good serviceHarry S.
El cliente no dejó un comentario.Belinda W.
Very good and nice staff there Great location tooDANNY E.
El cliente no dejó un comentario.JUDITH J.
This was a most excellent experience. The staff was very nice and helpful. I will use this Uhaul service again. Gracias.PATRICIA H.
I did a late nihht after hours drop off wouldsuggest better lighting in parking lot and bett signage from road other than it was grestJay B.
El cliente no dejó un comentario.JASON G.
Excellent customer service. They even called to let me know I left my car window down. Great service, the pickup truck was great. Smooth pickup and drop off!GREGORY M.
The attendant did a wonderful job explaining the process, and my options.Steven Z.
El cliente no dejó un comentario.Mary C.
Reserved pick up at Cuyahoga Falls location. Resevation moved by the proactive Cuyahoga Falls manager to Talimadge location but he gave me the address of your Akron store not the Talimadge store. Wasted time and money driving to multiple locations per you staffs directions. Staff at Talimadge did their jobs but were not pleasant. I asked for a 10% discount to compansate for the run-a-round but the request was denied.charles B.
El cliente no dejó un comentario.Sean B.
El cliente no dejó un comentario.joseph B.
Oil the big doors that open in back.ANTHONY C.
Excellent customer service.James I.
El cliente no dejó un comentario.ricky Y.
Nothing, great as is.RODNEY K.
The app was very slow, taking 2-3 minutes to do each picture with full reception. App also locked up when I was paying. I had to drop the keys and leave because I had somewhere to be and it was taking forever. When I got home I saw the email that payment had gone throughCody P.
Rental of trailer was easy and quick. Customer service rep was friendly and knowledgeable. Would rent from this location again.john W.
This location was great. But we reserved one from the tallmadge Avenue store, and when we got there, they had no trucks. Will never go there again. That is unacceptable! We were moving today, and this was not cool at all. Not well staffed and didn't have a truck, when we had reserved it a week ago.Richard H.
Listen to the audio. Messed up literally every aspect of this rental. Then when I tried to get the issue resolved Brennan got an attitude out of nowhere. Fortunately another store in Canton has good employees and we're able to get things resolved because they're actually competent.Robert D.
Uhaul comes thru again, you can never go wrong, they get the job doneDAVID S.
Salesman was very efficient and knowledgeable. In and out in about 10 min or less. Very happyMARK D.
El cliente no dejó un comentario.Harlen S.
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