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When I arrived at the facility I had gone into the office with a quick question and I saw the Uhaul employee having a disagreement with a customer. The customer was extremely rude and refused to have an understanding conversation. I just wanted to state that this employee kept calm the entire time. He was polite and rational the whole time, even when the customer was getting pretty loud with him. I was very impressed with how he handled the situation and I’m glad I witnessed it so that I could give this feedback. I did not get the employees name but he was fantastic and deserves the highest praise.
Very convenient location. Friendly and helpful staff. Thank you!
The staff is really friendly and helpful.
No street level climate control
Very good
It was ridiculously easy. Too easy in fact. Make it a challenge! Just kidding. I would like to say the person at the front desk was very helpful at the Uhaul I went to. He even walked with me to show me my storage unit and gave me the lay of the land. Made everything clear on where I should bring my car around too without me having to ask. Felt like he put himself in my shoes and knew what questions I would have before I could ask them. I liked that a lot. Definitely will be my place to store stuff in the future. I just regret not remembering his name. Thanks again!
I had a customer representative that was fairly grumpy and I felt more like an inconvenience rather than a customer. He did help overall but it was met with initial resistance. I wanted to drop off my UHaul at the Swansea location instead of the Twiggs location after I had just emptied my truck into my storage container and he told me I should adhere to my original reservation. I called Twiggs in Warren, RI and she was lovely and said it shouldn't be a problem to drop off my Uhaul at that Uhaul location. She initiated the change in reservation that allowed me to drop off my Uhaul. She was very helpful! He did overall help and take a truck but I felt as though I was inconveniencing him. He also wore his mask around his neck the whole time.
This is my first time renting a storage unit. The process was so quick and easy, and the staff is amazing! Office is extremely clean as is the outside property and the unit itself. Highly recommended!
Always helpful at this location. I use this every year to store an automobile during winter months. Always really clean and well kept and secured.
John and other employees were kind and helpful. I thank them very much.
The staff is very friendly and helpful.
Manger Mr Joe the Best
Joe does an excellent job keeping the facility on great shape and doing a possible to help everyone out.
Awesome
Extremely difficult just to obtain my reservation, no elevator for the second floor and I was not made aware of this. I'm disabled physically. Unit was supposed to be temperature controlled and it was
This was the horriable expierence.the truck had technical issues and after contacting customer service who are useless I broke down on hey and all my belongings put into storage me stranded without an
Need more staff on to many customers for one staff member.
Joe was very helpful and professional.
Everyone was very nice and helpful for our short term rental. Highly recommend
Always clean and safe, will definitely use your facility again when needed.
Our 2nd RV storage season and our last. Our space was always blocked with Uhaul vehicles upon our return. Last straw was when we were blamed for damage caused by Uhaul trucks taking our space.
Staff was excellent, always willing to help.
Very accommodating staff. Thx
Thank you for everything .
Needed a U-Haul within the same day was able to get it and dropped it off the next day
Great Service from the staff!
i was using the out side storage for an RV and was very pleased with the location
I was very pleased with this u-haul
Very good
This my first time using a storage facility. I am very pleased with the way everything went.
The average rating is due to the fact that the slide card system never worked to open the gate, so had to go inside to ask to open the gate every time?? no effort was made to correct when asked.
Worth the money
It met all expectations
I would go back without a thought.
I will rent from here again
My only complaint would be the late fee that I was charged. I did not receive a bill for the month of February.
The website and uhaul call center stated the units were drive up. However the flames are two narrow to get a uhaul moving truck into some areas.
This was my first time using a storage with UHaul and I was very pleased with the service and the staff was always helpful
I was waiting for a representative at the store, the representative took a call first instead of saying the person on the phone to wait.I was first there, before the call. WRONG
Joe, and his team are fantastic. It’s the little things - like helping connect my trailer and showing me how to twist the chains because it becomes shorter and will not drag on the road. Thanks guys.
Great place.
Although everything above well correct, when I went to retrieve my property after 6 months, (April-October) most of my larger furniture was covered in mold. Very unfortunate.
Everything was perfect
Joe has been friendly, helpful, and professional over the years. I have appreciated the clean and secure space for off season storage of my cars.
The facilities were in great shape and clean. Staff was friendly
Super convenient
Great service great people
Uhaul said I had a free month, but did not honor it. After renting the unit, the manager said abruptly "no free units". I had a truck full of stuff and had to take it. Would have chose a closer place
If my financial status didn't change, I never would have left. Completely satisfied.
Great safe place for my RV Manager terrific
The manager, Joe and his staff are helpful and courteous. I will definitely use their services next winter.
Joe was amazing.
Perfect
Thank you so much guys! Have a great summer if I don't see you
