Comentarios de los clientes para U-Haul Moving & Storage of Sunset Point / U.S. 19

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Sunset Point / U.S. 19

Clasificación general:

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THOMAS S.
Clasificación:

well maintained? the truck had an idiot light that said it not only needed an oil change but that one was required. your people made the difference. both Heather and the fellow who checked me out when i came back were excellent. look for my review on YELP. i am Tom T.

Brian B.
Clasificación:

El cliente no dejó un comentario.

Christine F.
Clasificación:

Nothing. Staff was very helpful. I've used this location b4. Your staff & cleanliness of vehicles is what brings me back.

Ann M. | Overall Experience |
Clasificación:

Convenient in all respects!

Donald U.
Clasificación:

El cliente no dejó un comentario.

Justin S.
Clasificación:

Do I get $15 back for returning trailer clean?

Stephen O.
Clasificación:

great

Derek P.
Clasificación:

El cliente no dejó un comentario.

Jeffrey A.
Clasificación:

El cliente no dejó un comentario.

GREGORY B.
Clasificación:

Great staff. 2 girls.

Scott R.
Clasificación:

Always on top of their game. Couldn't be any easier

Robert S.
Clasificación:

Was confused. Said they normally didn,t do one way haul but took it back.

Ciera P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

William N.
Clasificación:

Make sure the fuel reading agrees with the contract, prior to leasing.

CODY R.
Clasificación:

El cliente no dejó un comentario.

James H.
Clasificación:

El cliente no dejó un comentario.

cheryl L.
Clasificación:

El cliente no dejó un comentario.

DANIEL K.
Clasificación:

El cliente no dejó un comentario.

STEVEN S.
Clasificación:

The milage was misread and I was charged 4 times the amount! The driver door I had to slam shut hard every time...

Jimmy D.
Clasificación:

El cliente no dejó un comentario.

Stephen G.
Clasificación:

El cliente no dejó un comentario.

Lyla M.
Clasificación:

It was my first time renting a truck. The service was great. Thank you!

Paul S.
Clasificación:

El cliente no dejó un comentario.

BENJAMIN C.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

El cliente no dejó un comentario.

Virgil B.
Clasificación:

It was excellent good customer service

Marsha P.
Clasificación:

El cliente no dejó un comentario.

Steven C.
Clasificación:

El cliente no dejó un comentario.

BRITTANY B.
Clasificación:

El cliente no dejó un comentario.

James Z.
Clasificación:

Clean inside of windshield and fix driverside window handle

Paul A.
Clasificación:

There was a vehicle availability problem which was not the fault of the location or the rental customer. However attempts at follow-up communication regarding the problem was not existent. The location was so continually busy they never found the time to call me with an update. I tried calling the site, the 800 number and instant messaging repeatedly - and could reach nobody. Just protracted hold time. And no response.. What if it had been urgent ? Yes it was the end of the month and a customarily busy time for U-haul. But you know that from past experience.

JOAN R.
Clasificación:

Nothing! I had awesome customer service!

Taylor J.
Clasificación:

Excellent customer service!

Bryan C.
Clasificación:

Always great service.

Bryan C.
Clasificación:

Always great service.

Bryan C.
Clasificación:

Always great service.

Bryan C.
Clasificación:

Always great service.

Bryan C.
Clasificación:

Always great service.

Bryan C.
Clasificación:

Always great service.

Bryan C.
Clasificación:

Always great service.

Bryan C.
Clasificación:

Always great service.

BRYAN C.
Clasificación:

Always great service.

Lloyd T.
Clasificación:

Busy at the time of dropping off trailer. They were very professional and courteous while I waited.

Loretta P.
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El cliente no dejó un comentario.

Nathan C.
Clasificación:

El cliente no dejó un comentario.

SHARDA J.
Clasificación:

El cliente no dejó un comentario.

robert Z.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

People in the office were pleasant. Checking out and in was easy

Joseph B.
Clasificación:

Waited for over 30 minutes to turn in trailer.

FABRICE M.
Clasificación:

El cliente no dejó un comentario.

Jason S.
Clasificación:

El cliente no dejó un comentario.

Bruce B.
Clasificación:

El cliente no dejó un comentario.

Alex V.
Clasificación:

The employees at this location were great, extremely friendly. The operator from "roadside assistance" extremely rude and left me on hold to "find gps location", my mile marker and interstate description were not enough. Call was dropped and then did not even bother calling back. Definitely put a horrible mark on UHAUL.

Freddie S.
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El cliente no dejó un comentario.

Michelle P.
Clasificación:

Great job as usual!

PATRICK D.
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I was very pleased with the service provided by the staff at this location. No ideas on how they could have done any better, other than provide me a reduced rental charge!

Linda N.
Clasificación:

Great service thank you so much

ALEXIOS S.
Clasificación:

El cliente no dejó un comentario.

adam V.
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El cliente no dejó un comentario.

Richard W.
Clasificación:

Only one employee wore a mask. Others didn't. Out of 5 customers seen over the course of the day, not one had a mask on and they were allowed in the location.

gaines D.
Clasificación:

Good practices for Covid 19

Chad L.
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El cliente no dejó un comentario.

Howard K.
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El cliente no dejó un comentario.

Joe S.
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El cliente no dejó un comentario.

Donald U.
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El cliente no dejó un comentario.

URBANO A.
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El cliente no dejó un comentario.

JUSTIN C.
Clasificación:

El cliente no dejó un comentario.

william V.
Clasificación:

Easy pick up and help with instructions concerning the contract

Rachel B.
Clasificación:

Have people available for drop off. There was a line hanging into the hwy and no one to be found. It was dangerous and disappointing.

David B.
Clasificación:

El cliente no dejó un comentario.

FRANK L.
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El cliente no dejó un comentario.

ERIC Z.
Clasificación:

El cliente no dejó un comentario.

CHARLES O.
Clasificación:

All went well.

Steve W. | First Impressions |
Clasificación:

The staff at this location made everything easy to get completed. The only draw back is the access hours to the storage facility. There is no access after 7 pm, for a lot of individuals, that's an issue. Mine, not so much. I would recommend this location to everyone, they went above and beyond to make my my day easier.....

Mark H.
Clasificación:

El cliente no dejó un comentario.

Cindy O.
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The staff is very helpful and professional.

Wendy C.
Clasificación:

I have used this location a couple times. Personnel are friendly and helpful. The only thing is that sometimes they aren't in the office and are elsewhere on the grounds or in the garage. I have had to go look for them 2 times. Maybe install a bell of some sort so they can tell when a customer has come in to the office for help. otherwise all is well.

DONNA S.
Clasificación:

I have been here many times and they have always had excellent customer service!

Jennifer S.
Clasificación:

This has been a horrible experience. We rented a 20 foot truck and auto transport. The locations answer for everything was I can't help you with that. I'm not allowed to call customer service. You'll have to figure that out. The 2nd truck we were given was filthy. We have almost 50 more pictures. No one even cqme out to check the truck with us. We told them it was filthy and bad damaged that was unmarked they said they cleaned it and it was fine. When we got there we were given a price hundreds of dollars over our online quote. The girl was clueless. She didn't know how to explain it or undo what We later found out she did but expected us to pay it. We got different information every time we called. no one seems to know whats happening. We got 3 different equipment return dates. Thurs Fri and Sat. The location also told us we had no auto transport pick up appt. The same girl who scheduled it. Her manager had to call us because she was clueless The auto transport had to be returned in Ocala because it didn't feel secure. We lots so much time we had to pay for a hotel over night. The truck feels like the alignment is off or the tires are shot. We are expecting a FULL refund for everything. The truck is being returned today by 1:45pm. We will never use uhaul again and we have been very loyal customers. This all needs to be corrected financially and internally. I will be calling to discuss with a supervisor once the truck has been returned today but this all needed to be put in writing. This needs to be made right. Jennifer Schreier

Patricia M.
Clasificación:

El cliente no dejó un comentario.

Jennifer S.
Clasificación:

This has been a horrible experience. We rented a 20 foot truck and auto transport. The locations answer for everything was I can't help you with that. I'm not allowed to call customer service. You'll have to figure that out. The 2nd truck we were given was filthy. We have pictures. When we got there we were given a price hundreds of dollars over our online quote. The girl was clueless. She didn't know how to explain it or undo what We later found out she did but expected us to pay it. We got different information every time we called. no one seems to know whats happening. We got 3 different equipment return dates. Thurs Fri and Sat. The location also told us we had no auto transport pick up appt. The same girl who scheduled it. Her manager had to call us because she was clueless The auto transport had to be returned in Ocala because it didn't feel secure. The truck feels like the alignment is off. We are expecting a full refund for everything. The truck is being returned today by 1:45pm. We will never use uhaul again and we have been very loyal customers. This all needs to be corrected financially and internally.

GLORIA B.
Clasificación:

I rented a 15 ft truck, 1 utility dolly and 1 pack of 6 moving blankets. The gentleman who filled out paperwork charged me for 6 moving carts for 60.00 instead of a package of 6 moving blankets. They don't answer the phone at the location so we couldn't straighten this out while dropping off the truck, so I have to wait for a refund while the owner of the location i dropping off truck figures out with UHAUL

HENRY R.
Clasificación:

El cliente no dejó un comentario.

Beth A.
Clasificación:

The girl who checked me out I believe was Codi?. She was awesome! Very helpful and made the whole process a lot easier then it first started out to be.

Codiak G.
Clasificación:

Happy overall.

paul m. | Overall Experience |
Clasificación:

People there are as fine as a frogs hair split four ways!

Mayu H.
Clasificación:

Hire or have a third person working on last Sunday of the month. The two ladies were working very hard to meet the crowd.

CATHERINE S.
Clasificación:

Codi was amazing, there was a long line of customers, trucks not returned, so trucks not available for the next customers reservation (I was one of the unfortunate customers) My partner and I both agreed that with the other customers huffing, and all the issues we would have lost our shit. However, she kept her calm, remained pleasant, helpful, and professional. She's a gem and should be acknowledged as an asset.

Eric Z.
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El cliente no dejó un comentario.

Jason G.
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El cliente no dejó un comentario.

Edgar P.
Clasificación:

The service is excellent at this location

Nick R.
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El cliente no dejó un comentario.

Jessica L.
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El cliente no dejó un comentario.

William F.
Clasificación:

El cliente no dejó un comentario.

ASHLIE H.
Clasificación:

Andy had super customer service and quickly got me Taken care of so I could get my move accomplished. Thank you

Arben P.
Clasificación:

i guess no one checks the wiring, i was supposed to bring it in next morning, but i could not drive, because i did not have running lights!

MaTesha G.
Clasificación:

Ev3and everyone worked as it should.

Michael A.
Clasificación:

El cliente no dejó un comentario.

Wayne H.
Clasificación:

Rented me truck and did not tell me pricing. I saw online that it was $19 a day and $.40 a mile. Come to find out it was $1.00 per mile. And cost me $300 to drive from Clearwater FL to Sebring FL. Funny thing about that. My friend just rented a truck to drive from Clearwater FL to Savanna GA and back. it cost him $300 for that trip. How is that possible?

WILLIAM O.
Clasificación:

This is an incredibly stupid question When I reflect on my experience with UHAUL on September 19 these initial thoughts arise: I arrived before 7am the staff has the store in full operation I was warmly greeted by the 2 young knowledgeable women behind the counter They explained the itemized pricing Offers of insurance plus rented me a dolly One associate pulled my truck to the front with a/c and lights on Personally I do not enjoy driving trucks and feel uncomfortable due to ny inexperience I am sure many people are apprehensive Your executive management may Want to focus on this customer concern More confident drivers produce fewer accidents and mistakes In addition you make significant margins with the insurance and the mileage charges The Truck was very clean and easy to drive even with 91000 plus miles You store is cluttered and the parking lot Is disorganized and not easy to navigate I will rent from this store again because of service and location not because of price and customer education The move went smoothly Thank you Bill O'Connor

Wendy C.
Clasificación:

El cliente no dejó un comentario.

Tina D.
Clasificación:

The truck was given to me with check engine light on and Vit said that was ok. Vit also told me if I didn't use the furniture pads and didn't open them, they would be taken off my bill. They were not!! The person at the desk said that because I took them, I would be charged even if I didn't use them. This location is a fraud and I will be filing a complaint with the BBB and State Attorney General .

kathryn S.
Clasificación:

El cliente no dejó un comentario.

DEBORAH K.
Clasificación:

Great experience. Everyone was very professional and it was a seamless process from start to finish.

FLOR C. | First Impressions |
Clasificación:

We have always had great service from the Manager and staff.

wayne h. | First Impressions |
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El cliente no dejó un comentario.

Jeff R. | Overall Experience |
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El cliente no dejó un comentario.

Betty Jo S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jerry g. | Overall Experience |
Clasificación:

Awesome people, Awesome storage everything is Awesome . keep the good works guys I am 110 % satisfied to all your service :)

Mike C. | Overall Experience |
Clasificación:

Great customer service and friendly. Brianna (misspelled )was exceptional!

MERLE P. | Overall Experience |
Clasificación:

This facility is far above expectations for a storage unit. The owner Vit is very involved in the day to day operation and is very helpful and professional. The counter person we dealt with was Brianna and she was amazing in her customer service skills and willingness to make sure the customer gets what they need. I would recommend considering using this facility even if it meant traveling a short distance, THEY ARE THAT GREAT!

TOM R. | Overall Experience |
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El cliente no dejó un comentario.

Mike C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

HUGO M. | First Impressions |
Clasificación:

Vit Pociorek helped me a great deal he was polite and very knowledgeable thank you so much.

kathy S. | Overall Experience |
Clasificación:

I must add that storing houshold 2 years Will effect photos especially if they are in an album. Air conditioning not cool enough.

JASON D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

GORDON W. | Overall Experience |
Clasificación:

Awesome facility and staff! I rented a large unit for 4 years, from April 2016 - April 2020, and never had an issue. I never saw a single ant, spider, roach, or rodent the entire time. My belongings came back out in great condition after 4 years! Incredible.

alicia m. | Overall Experience |
Clasificación:

To expensive. There are other facilities climate control fol almost half price. Also I have problems with the website (is terrible) and if you late you have to pay extremely high fees. They really take advantage of you. Criminal exchange. Search for other facilities. There are a lot really nice and a lot cheaper

Stefan Z. | Overall Experience |
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El cliente no dejó un comentario.

WILLIAM G. | Overall Experience |
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El cliente no dejó un comentario.

Dan N. | First Impressions |
Clasificación:

Easy on and off great assistance

FREDIE V. | Overall Experience |
Clasificación:

TOO MANY RENT INCREASES - COULDN'T AFFORD ANY LONGER - CHEAPER RATES ELSEWHERE

carlos g. | Overall Experience |
Clasificación:

Most of the staff are friendly and helpful.

Chris L. | Overall Experience |
Clasificación:

A bit pricey

Gail V. | Overall Experience |
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Staff at location very friendly. Billing depart not so helpful. Was advised of rental increase but not total WITH taxes. Then charged late fee TWICE even after paying what I was told was fee w/tax.

diane c. | Overall Experience |
Clasificación:

If I ever need storage again I will certainly use this facility.

Krystle M. | Overall Experience |
Clasificación:

Amazingly helpful staff ... Completely secure and well lit facility ... Highly recommended

Roy J. | First Impressions |
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The facility is clean and very easy to access.

Randy B. | Overall Experience |
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Nice place. We dealt with several employees over the 3 months we were in and out. They were always friendly and helpful. I would hire any of them.

rose c. | First Impressions |
Clasificación:

VIT was very helpful. I could not ask for better assistance.

Gary J. | Overall Experience |
Clasificación:

Great service during my transactions

Angela A. | First Impressions |
Clasificación:

super nice

Natalia J. | First Impressions |
Clasificación:

Great and very professional service

andrew s. | Overall Experience |
Clasificación:

Mr. Marks and his team were always patient and kind and always handled all of our questions, and concerns.

Randy B. | First Impressions |
Clasificación:

The staff were very helpful and friendly. Storage unit was clean. Returning rental equipment was easy. Only problem was when I reserved the unit I was quoted $184.95. Then charged $15 more.

Candace C. | Overall Experience |
Clasificación:

Worked with Renee Johns. She was such a big help.

Ron S. | Overall Experience |
Clasificación:

The young lady that chooses out my rental unit yesterday is the best ambassador for U-haul I have dealt with, professional, friendly, and personable. You are lucky to have such an employee

Melanie M. | First Impressions |
Clasificación:

Your agent did an excellent job taking care of my needs and explaining procedures, and I was favorably impressed. But there were more customers than agents who could timely handle them.

Jeffrey M. | Overall Experience |
Clasificación:

The staff at U Haul made our move seamless! Its stressful at the best of times moving but they made it so much better. Renee was a total sweetheart and was so so helpful plus many others as well.

robert h. | Overall Experience |
Clasificación:

The Nice young Lady was very helpful with the service and was very professional and I would recommend and commend her work ethics I've seen her upon trips to store she is very thoughtful and thorough.

lanajuia e. | First Impressions |
Clasificación:

N/a

Michael B. | First Impressions |
Clasificación:

Renee Johns was absolutely awesome throughout the entire process. She knows what customer satisfaction is all about.

Kevin P. | First Impressions |
Clasificación:

Staff was fast and courteous. Would definitely recommend.

Gail V. | First Impressions |
Clasificación:

Very satisfied! Site worked with me on keeping truck extended period of time.

vicki f. | Overall Experience |
Clasificación:

Very happy with professional help and facility!

virgina v. | Overall Experience |
Clasificación:

Thank you for your service

Paula V. | Overall Experience |
Clasificación:

Thanks

Toni Y. | Overall Experience |
Clasificación:

Have rented for storage, rental property perposes, and permanent moves. Comfortable trucks. Modern and welmaintained! Great service and sales Reps. No need for supplies... you have it al!! Thank you!

cristin h. | First Impressions |
Clasificación:

Good afternoon, My unit was reserved on line from NH. My family handled the unit business in FLA. They told me the experience was "5 STAR"! Thank you!

Jeffrey M. | First Impressions |
Clasificación:

Very nice and helpful. Good rates.

TANIA B. | Overall Experience |
Clasificación:

You guys always made it easy! Great location!

GEOFFREY G. | Overall Experience |
Clasificación:

I was in the hospital for several weeks recuperating and was late paying my monthly bill. First time in over six years! Management was unwilling to waive late fees. Poor policy.

Marcia P. | First Impressions |
Clasificación:

Friendly, professional staff. Clean, well lit facility.

suzanne b. | Overall Experience |
Clasificación:

Very helpful associates, only one thing is when the space isn't available that was reserved to let a person know before they get there, so you have an Option to find the price and size you wanted

tiffany p. | First Impressions |
Clasificación:

Great service

patricia b. | Overall Experience |
Clasificación:

Easy to locate and friendly helpful staff

paulette s. | Overall Experience |
Clasificación:

Thank you for helping us during a most difficult time. We just lost our brother and needed a place for his things quickly! God Bless

MIGUEL R. | Overall Experience |
Clasificación:

I loved the service I received I will rent again from this location just had to close temporarily due to domestic violence issues with my spouse.

MARY M. | Overall Experience |
Clasificación:

The staff and facility more than met my expectations

Lisa B. | First Impressions |
Clasificación:

All the staff was very helpful and welcoming, however, Rene gave exceptional customer service and made the experience stress free after a long move. The facility is clean and secure.

robert h. | First Impressions |
Clasificación:

Very easy to work with staff and were very professional.Thx.

cynthia s. | Reservation |
Clasificación:

Staff was helpful and the grounds clean and easy access. They are average in terms of all over experience. I'm happy.

stephannie m. | Overall Experience |
Clasificación:

Robert always was helpful and went above and beyond to help me! Will highly recommend this facility .

David H. | Reservation |
Clasificación:

Lauren was great, but I was called a racist by Josh. Even though I'm married to a Thai woman. Unfortunately he sees things in black & white, so I would NEVER do business with such a person.

DENNIS B. | Overall Experience |
Clasificación:

thank you

Kathleen M. | Reservation |
Clasificación:

Such friendly folks working at this location.

joseph paul s. | Overall Experience |
Clasificación:

Friendly employees and helpful. Unit and building clean well taken care of. This was place was close to us and we’re glad that we picked it. Would recommend this place for your storage needs.

Christopher W. | Overall Experience |
Clasificación:

I never had any problems with my stuff being secured there. Well maintained units. No problems with water, everything was protected

JOHN P. | Overall Experience |
Clasificación:

Paid for climate control but all wood furniture came out with mold. All cloth type items were musty and has to be washed. Seems 160.00 a month would be better storage unit than mine.

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