Customer Reviews for U-Haul Moving & Storage of Sun Valley

4,295 reviews

7721 Hollywood Wy   Burbank, CA 91505
(S Of I-5)

(818) 768-4100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(818) 768-4100

7721 Hollywood Wy
Burbank, CA 91505
(S Of I-5)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This trailer has issue brake locked and smoke and I don't feel safe abs return to there abs want refund and they won't let me refund and I ain't happy

ALBERT S. 
Rating:
1.0

I've been coming to this U-Haul for years this is the worst experience I've ever had

ARSEN S. 
Rating:
5.0

U-hail rep was very efficient had me out in a jiffy !!

DAVID G. 
Rating:
5.0

Great customer service and equipment always clean ! Thanks Kim for your amazing service! J.jarquin / Owner BKMOVERSLA

JOSE J. 
Rating:
4.0

Everything was just fine.

GARY K. 
Rating:
3.0

Customer did not leave a comment.

CHARLES S. 
Rating:
1.0

Employee was very rude at this location. Accused me of moving cow manure and tried charging me $500 for it, told me she wont take the truck back this way and i should take it to another location. I went to another location and they said they have to charge me $200 to accept this truck because it doesnt belong on there lot. Went back to original location hours later when she was gone and another employee took the truck back with no issues.

Hovanes Z. 
Rating:
4.0

Van was dirty when i picked up

charles P. 
Rating:
5.0

The self pickup was annoying. I arrived and walked through the steps. I submitted a picture along with the front and back of my drivers license. It asked for more proof so I uploaded my passport and provided my company phone number. It then made me wait for a support chat. During the chat I was told the company couldn't be reached when the company had no missed calls and the chat booted me back to the verification screen to again upload my passport.

Christopher Q. 
Rating:
5.0

Thank you 😊

DAVIT A. 
Rating:
5.0

The staff at this location is terrific!

Steven V. 
Rating:
1.0

We waited about 30 minutes before anyone offered to help us on pick up. We ordered a dolly which wasn't in the cargo van The van stank of marijuana and we were delivering apparel. Your employees do not seem to want to help or do their jobs efficiently.

ROMAN R. 
Rating:
3.0

Customer did not leave a comment.

SOMMER R. 
Rating:
1.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

MELIK B. 
Rating:
4.0

Customer did not leave a comment.

FORTINO D. 
Rating:
4.0

1) Fix the sun visor on the driver's side. 2) Get more appliance dolly's so I don't have to learn at the time of picking up the vehicle that none are available. 3) Shae My Location did not work so I had to spend additional time online submitting a comment and call the national help center to no avail.

SCOTT D. 
Rating:
4.0

Customer did not leave a comment.

Damon S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
4.0

Customer did not leave a comment.

SATOPEK L. 
Rating:
5.0

The customer service was excellent! Loved both people that I dealt with. They made it easy. Much appreciated.

JOHN B. 
Rating:
5.0

This office works well.

BYRON M. 
Rating:
1.0

The manager Kim was super rude from the beginning . She had no patience nor was she the most helpful. It was our first time at u haul and renting a trailer so we didn't know the process of getting an equipment. She expected us to know everything and kept being rude about it. She took her time in attending me with no intention of helping me out in getting the process going. Equipment wise, the trailer I got had problems with the brakes. Every time I would brake to come to a complete stop it would start bouncing and pushing against my truck. Overal I had a poor experience here. Specially with the manager

CRISTIAN M. 
Rating:
4.0

Don't have the customer wait to have the receipt printed out until after the vehicle is sanitized. It would be easy enough to look in and see the mileage and print out the receipt. Waiting 15 to 20 minutes for the receipt is unacceptable

MACKENZIE H. 
Rating:
5.0

Customer did not leave a comment.

IMELDA M. 
Rating:
5.0

Customer did not leave a comment.

Ramon L. 
Rating:
1.0

Picking up the truck took us 2 1/2 hours. Calling the number for uhaul took us 1 hour just to get and answer they always putting me on hold. the customer service number they can even answer a simple question. they will answer you call the location and once you call the location number it will be routed back to the customer service. POOR customer service.

JOHN A. 
Rating:
5.0

excellent service

Ramon L. 
Rating:
3.0

I reserved this trailer for Canyon Country, not Burbank. I had to drive 2hrs out of my way to pick it up. I did not complain because I was on an extremely tight deadline and facing a 500 mile drive and DID NOT HAVE TIME TO COMPLAIN. Then, when I arrived here in Fort Bragg, CA, I was told that I needed to return the trailer to Ukiah, a 3-4 hour round-trip drive - to return the trailer, when there are TWO U-HAUL facilities RIGHT HERE IN FORT BRAGG! Only after calling and demanding that U-HAUL fulfill their CONTRACT WHICH SPECIFIED THE DESTINATION AS "FORT BRAGG, CA" - else I would SUE you, did you change the drop-off location to Fort Bragg. UNLESS U-HAUL COMPENSATES ME for my distress and the distress my wife (who suffers from PTSD!) suffered, I will NEVER use U-HAUL again. And any mention of using U-Haul by a friend or acquaintance, will be met with a resounding, "DO NOT USE THEM", reply from me. And then I'll explain how you attempted to perpetrate a BAIT-AND-SWITCH on me. I understand you push-push-push, until you're threatened with legal action - but making you customers do that is ENTIRELY UNETHICAL!!!!! If you can't afford the cost of business, then GET OUT OF IT!

David D. 
Rating:
2.0

Only one staff member working and a lineup out the door, parking lot full, difficult to maneuver and no assistance whatsoever.

ANDREW K. 
Rating:
1.0

I was charged for Fuel even though I filled up back to how I received, poor customer service, they make you feel unwelcomed .

SERGIO C. 
Rating:
5.0

Great service professional staff

VARTAN D. 
Rating:
5.0

Customer did not leave a comment.

GAGIK K. 
Rating:
5.0

great place good people

Ramon L. 
Rating:
5.0

I always rent from this place excellent

Ramon L. 
Rating:
4.0

It was all good.

Steven C. 
Rating:
5.0

Kim and her other Lady worker were fantastic.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
4.0

Make sure to have vehicles available for customers so they do not go to another location for additional vehicles.

RAMON C. 
Rating:
2.0

I bought some tie downs and didn't use them and return them to the store however I never received the credit, I called in and went to the call center. That person called the location and couldn't reach anyone. I was told a manager would call me back and no one has.

JANEAN J. 
Rating:
1.0

You canceled at the last minute! Did,t care if I had atruck or not! Your dispatcher was caustic rude temperamental.and she hung up on me after telling me to take it or leave it! I called to reserve more than a week in advance. Your co. Is so busy you forgot manners and customer satisfaction. I have rented from Budget Penske Ryder Avon and others with out difficulty! You need to seriously consider reevaluating your operation or you will not have a future!

larry L. 
Rating:
1.0

They charged me over mileage. I drove 22 mikes they charged me 45. Also First my truck was not available at the first location. They ovelap bookings. I will never trust u-haul or rely on a reservation again

GERARDO P. 
Rating:
1.0

I did not receive the dolly I paid for.

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

LUIS O. 
Rating:
1.0

Already sent Complaint

SALVATORE P. 
Rating:
5.0

Customer did not leave a comment.

Tigran S. 
Rating:
4.0

I was uncomfortable having my CA. Drivers license photographed front and back on a employees cell phone. For a trailer rental. Other than that it was a good rental.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN O. 
Rating:
2.0

Head light falling off held on with duct tape. Did not explain that the furniture pads needed to be returned My reservation was changed 3 different times and two different locations this is very unacceptable

Judi M. 
Rating:
4.0

Customer did not leave a comment.

ALESSANDRO C. 
Rating:
3.0

This location was 20 min out of the way from my chosen location. Clerk didn't help me load dolly or pads, just told me where to grab them and I forgot them due to that. I paid and was charged for them even tho I didn't use them. They did recommend a better trailer which was helpful but didn't seem to car much about the job.

Courtney S. 
Rating:
1.0

Poor attitude of employees, Dirty truck, Poorly maintained and broke down on side of road leaving us stranded for 3 hours on side of road.

John A. 
Rating:
1.0

When I returned the truck, I parked in the designated spot by the sign that said to stay with the vehicle. When no one came out I went inside and the worker was heading out the back door. He went over to help the gentleman that needed propane. When he was done he looked my way and didn't acknowledge me. I went inside, he had a customer he was helping getting a truck. When he was done he asked me if he could help me and I told him I was there to return a truck and he told me just to leave the keys on the seat and he would email me a receipt. He seems avoid that he had to help me. I told him he was very rude and didn't acknowledge me outside, he stated that he didn't see me. When clearly he did. I was standing next to the truck I was returning. I feel he had no interest to help me and I found his customer service to be very poor. If he would have just acknowledge me in the parking lot and let me know I could leave the keys in the truck, I would have understood, but his attitude was that of not wanting to help me as a customer. I returned my truck on Saturday 10/9/21 @ around 4pm. I did not get the man's name who was working at the time. He seemed to be the only employee there at the time.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW O. 
Rating:
2.0

Lazy employee didn't want to get up to do his job. Just said the truck is outside.

JOHN H. 
Rating:
1.0

Good service good employees

JOSE L. 
Rating:
4.0

Truck exterior was kind of dirty but that did not bother me. It ran very good and service was very good.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW O. 
Rating:
2.0

Hire workers with better attitudes and customer service.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

MARTIK S. 
Rating:
4.0

Pick up was 100%. Drop off not so much, employee was slow and not very helpful. I wound up unhitching the trailer myself to get to my next appointment

DONIA O. 
Rating:
5.0

Customer did not leave a comment.

BYRON M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
2.0

Customer did not leave a comment.

Jose M. 
Rating:
3.0

The man at this U-Haul was warm and friendly and accommodating and I would highly recommend this location.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

DELROY C. 
Rating:
5.0

The truck I used needs a lot of work mechanically

Javier F. 
Rating:
5.0

Want to Thanks the employees of this locations, for your help extending my contract weeks, after weeks on a wonderful,New Ford Cargo van.

GUILLERMO Z. 
Rating:
4.0

My original contract was crap. The place I was supposed to pick up my uhaul at was no longer providing the service and I had to get another uhaul at this location. Very bad experience

EVAN L. 
Rating:
1.0

For the amount of money spent, this truck was not sufficiently clean, especially during COVID, the floors were filthy, my items got soiled from all the filth, I'm never going to use this service again, and will encourage my family members and peers to do the same. I've never been so disgusted with a company like yours, and you're one of the major transportation companies and I would expect more from you.

Charise M. 
Rating:
5.0

Customer did not leave a comment.

DELFIN A. 
Rating:
5.0

The manager went above and beyond to ensure I had a pleasant experience.

JEFFREY D. 
Rating:
2.0

Customer did not leave a comment.

TOMAS M. 
Rating:
4.0

The truck was extremely dirty and smell horrible inside. Had to clean the doors and use air freshener inside the car. No one had it cleaned after last used.

ROBERT O. 
Rating:
1.0

I was charged for 3 gal of gas. I suspect fraud. I drove 20 miles and put in about 1 gallon of gas. Unless van makes 5 miles per gallon something doesn't add up

VREJ K. 
Rating:
1.0

2 COSTOMER behind me get service and then me. I do not recommend rent from this location

HRATCH D. 
Rating:
5.0

Friendly

ROMAN L. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

always rent from this location

Ramon L. 
Rating:
5.0

TJ was very helpful. I was in and out fast. Thx!

SCOTT O. 
Rating:
1.0

Service was good but there's only one person doing everything, some customers walk away because of the wait time , I almost did.. They need more personal. Also I got over charge because I drop the trailer earlier while close, I didn't know you get charge. Hopefully I won't need Uhaul again. Sincerely Eddie

EVERARDO R. 
Rating:
5.0

Great staff

DUKE C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTI O. 
Rating:
4.0

Customer did not leave a comment.

FANNY G. 
Rating:
5.0

In and out in a heart beat.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

BYRON M. 
Rating:
5.0

Have more inventory available

Efrain Y. 
Rating:
1.0

Paid for blankets that were not included or did not provide, made aware of problem upon return and still got charged for them.

RONI M. 
Rating:
5.0

Andy the owner was there himself and helped us. When we arrived from out of town he had our information ready and our truck ready and asked us all the right questions without pressure and explained helpful options for when we returned the truck. I'm in the real estate business and I've heard a lot of stories over the years about how they didn't have the truck this happened in that happened to blah blah blah. Let's just say none of that happened here and I felt the willingness to take time to post about Andy and his operation at this location. The place was clean, organized, and he took pride in his operation. It went very very well from start to finish.

Dustin R. 
Rating:
5.0

The lady at the desk is always the best. She found my belongings and held them for me.

NICOLAS A. 
Rating:
4.0

Seemed like there was only one person working but he did a great job dealing with all the customers. You might want to have another employee there for the morning rush. This sight is my local uhaul of choice, they always do a great job. Thank them !

LUKE C. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

AUDRA S. 
Rating:
5.0

Customer service was Awesome! Thank you!

HECTOR R. 
Rating:
5.0

Customer service lady was awesome. Very helpful

SUSAN D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

very professional

Ramon L. 
Rating:
5.0

TJ was super helpful and patient when assisting me.

Sabrina D.  |  First Impressions 
Rating:
5.0

great employees

marcia s.  |  First Impressions 
Rating:
5.0

I received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.

Abby Q.  |  First Impressions 
Rating:
5.0

Thanks for excellent service

GUADALUPE G.  |  First Impressions 
Rating:
5.0

Tony is the man ask for him!

DAVID G.  |  Overall Experience 
No reviews have been submitted for this location.

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