Customer Reviews for U-Haul Moving & Storage of Sun Lakes

7,044 comentarios

24908 S Arizona Ave   Sun Lakes, AZ 85248
(Entrance Southbound on Arizona Ave before Riggs Rd & WB on Riggs)

(480) 883-3065

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 883-3065

24908 S Arizona Ave
Sun Lakes, AZ 85248
(Entrance Southbound on Arizona Ave before Riggs Rd & WB on Riggs)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

BILL B. 
Clasificación:
5.0

Friendly and efficient staff, very good experience.

ROBIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN G. 
Clasificación:
5.0

Your desk team was attentive, on top of things and all offered a smile. The Vehicle return team also came with a smile and promptly checked me in and sent me on my way. A solid experience.

Jessica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clare H. 
Clasificación:
5.0

Very easy drop off

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELDON S. 
Clasificación:
5.0

The employees were extremely helpful and friendly. The entire process from pick up to drop off was quick and efficient.

MARGARET T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie T. 
Clasificación:
5.0

The team at U-Haul Moving & Storage of Sun Lakes are great! They helped make sure I got the right trailer to meet my needs. Everyone I worked with was professional and friendly. Definitely recommend going there for any moving/storage needs.

JACOB D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arnol F.  |  First Impressions 
Clasificación:
5.0

Great! customer service at Sunlakes UHaul Riggs & McQueen Chandler AZ

JOSE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA W. 
Clasificación:
5.0

Everything was great. Fast courteous service.

STEVEN M. 
Clasificación:
3.0

Dust is a problem. It blows around the doors coating all items inside to have a heavy coat on them in a short period of time.

Thomas W.  |  Overall Experience 
Clasificación:
5.0

Other than a deliver delay to final destination, everything was great. They kept me informed of Delay which was wonderful.

stephanie O. 
Clasificación:
5.0

Very helpful and friendly staff. THANK YOU!!!

Diana O.  |  First Impressions 
Clasificación:
5.0

Nothing to add. Everything was great and efficient.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP B. 
Clasificación:
5.0

good experience

RONALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela P. 
Clasificación:
3.0

Some of the staff person not friendly! Don't appreciate for the uhaul rental.

ASELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

The boys were friendly and helpful. Price I deceiving

Carrie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER C. 
Clasificación:
3.0

This is a minor irritation. I got a call from a rep who advised me the pickup location was full and asked me to return the truck to another location. 7.4 to 9.5 miles from my original destination to where I was asked to drop. Then you charge me a one-way rental and add on 7 miles. It was about $3.00 Yet you did not refund the $20 gas I put in for a 30-mile trip.

TERRANCE M. 
Clasificación:
5.0

All good

GERALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley H.  |  Overall Experience 
Clasificación:
4.0

It was very difficult to not know until 2 days before my son needed to move. What if Uhual couldn't accommodate? It would have be terrible. I didn't feel who made initial call was reassuring. I feel that a military discount would be a positive gesture.

MANUEL F. 
Clasificación:
5.0

Everything was great. Customer service making the reservation easy & representative was very friendly & helpful. Easiest drop off I've ever had!! The value I got for the rental of the trailer was amazing. Definitely be back!

JAMES Y. 
Clasificación:
5.0

Staff was friendly and helpful.

KELLY D. 
Clasificación:
5.0

Great new management. Glad you got rid of previous.

JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS M. 
Clasificación:
5.0

friendly, and efficient I was able to quickly drop off the trailer and get back to my day.

ANNA G. 
Clasificación:
5.0

Excellent customer service!

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

Very good location

DONALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

Very satisfied with staff, & their professionalism!

JAMES B. 
Clasificación:
1.0

This was incorrectly filed and potentially billed to my account using the same U-Box that I had returned weeks ago. Please be more diligent and fix the bugs in your system.

Jeffrey H. 
Clasificación:
1.0

This was incorrectly filed and potentially billed to my account using the same U-Box that I had returned weeks ago. Please be more diligent and fix the bugs in your system.

Jeffrey H. 
Clasificación:
1.0

This was incorrectly filed and potentially billed to my account using the same U-Box that I had returned weeks ago. Please be more diligent and fix the bugs in your system.

Jeffrey H. 
Clasificación:
5.0

Quick and easy transaction

Willam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita S.  |  Overall Experience 
Clasificación:
5.0

The young men who helped me were courteous, quick, and efficient The whole process was simple and seamless.

Lynn C. 
Clasificación:
5.0

Kristara's team is awesome and very accommodating. We always treated very well and we'll be back for another Toys for Tots next year!

Alex G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DON B. 
Clasificación:
5.0

Nothing to be improved ... just an easy, amazing experience once again! MF

MICHAEL F. 
Clasificación:
5.0

Thank you for all your help and professionalism

JOHN T. 
Clasificación:
5.0

I ended up paying more for fuel than I should have because the truck was not full at pick up (I captured a photo of this after I drove away). The person who helped me when I returned it was nice and gave me a $25 discount for my troubles, but that wasn't really enough (paid $60 for fuel at $3.60/gal for a 28mi journey - probably should've been$40-50 discount really) I didn't make a big deal about it because they were all very friendly, but still frustrating. So, trucks should be fueled every time.

MATHEW W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON B. 
Clasificación:
5.0

Extremely satisfied

ANTHONY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUTHUKUMAR V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIKE P.  |  Overall Experience 
Clasificación:
5.0

Things went great. Thank you for the service and support.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael P. 
Clasificación:
5.0

Text driving instructions (ie no left turn into facility from Arizona Ave nor right turn into facility from Chandler Heights).

wendy J. 
Clasificación:
5.0

Great experience! On time as promised! Highly recommend! Excellent equipment! Associate Dakota was exceptional!

STEVEN P. 
Clasificación:
4.0

Employees very helpful1

TODD M. 
Clasificación:
2.0

El cliente no dejó un comentario.

JORDAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE B. 
Clasificación:
5.0

Nice, friendly and helpful staff

Scott A.  |  First Impressions 
Clasificación:
5.0

I want to thank Megan McDermott , U-Haul International, Community Relations Specialist for taking care of the East Valley Marines Detachment 1296 Toys for Tots Program and helping us with a truck for our pickups and deliveries of toys to well deserving children of the East Valley of Phoenix, we really appreciate the generosity and awesomeness!!! I also want to thank GM Kristara Esnoz and her team, especially Esteban and Kyle for being awesome and taking care of our needs on site.

Alexandre G. 
Clasificación:
4.0

El cliente no dejó un comentario.

HAROLD Z. 
Clasificación:
3.0

When I ordered rep told me my shipping supplies I ordered extra would come in the crate but the crate did not come from this location so supplies did not get placed in the crate - Uhaul over all has to communicate better to their sites so that customers receive reliable information.

Denise K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS S. 
Clasificación:
5.0

Employees were very nice and helpful.

BETTY C. 
Clasificación:
1.0

Phone system sucks. And even your email demands more crap. I won't be using your company again.

John S.  |  Overall Experience 
Clasificación:
3.0

Not all furniture was wrapped in pads. They may have had enough pads; I really don't know. There are marks on some of the wooden furniture that did not get wrapped in pads. I had no problems with the folks at this location. I marked them average because I have no basis for comparison. I do wish that I had been told that the U-Box containers would be delivered to my house by the company that was doing the loading. I was expecting them to be delivered by U-Haul and all at once. I would have appreciated knowing ahead of time that they would be brought two at a time by the company doing the loading.

Christine T. 
Clasificación:
5.0

We LOVE this UHaul dealership! We only use them when we need to rent transport equipment from our home area. The UHaul people that work here are awesome and extremely helpful. I just want to say that Mario Mitchell deserves special recognition for how helpful he is and for his excellent customer service!

BRENDA C. 
Clasificación:
5.0

Do the same thing!

DEREK D. 
Clasificación:
5.0

Very helpful staff

janell o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY G. 
Clasificación:
5.0

Every single employee was kind and helpful! ¡Gracias!

Dan W. 
Clasificación:
1.0

I didn't order enough boxes the first time based upon the recommendations given and this caused me to have to order two more boxes which was also an additional expense for delivery as well as the cost of the boxes. The pricing was astronomical also had a bad experience with one of your drivers that came to my residence to pick up the boxes extremely rude long story if you want more information you can always contact me I'd be happy to discuss it with corporate as I'd like to file a complaint about the behavior of the driver

Tameka W. 
Clasificación:
5.0

I took the time to book online and supplied info on the site that made the actual rental process quite simple. The check out process was also simple. Definitely would use them again.

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUTHUKUMAR V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEIYANG Z. 
Clasificación:
5.0

Always go to U-Haul first

ANTHONY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMO G. 
Clasificación:
4.0

Barely recommended enough boxes, it said 4 for a 3-4 bedroom house, and I even got rid of some furniture and everything barely fit. Didn't interact with staff as the movers picked up the boxes for me.

Jeffrey H. 
Clasificación:
5.0

Offer to walk me around the vehicle to discuss any damage or any other issues. I also tried to pick up the truck using my smartphone but I kept getting a Lack Of Memory issue so I went inside and took care of it at the counter. The return of the truck went very smooth.

Brian T. 
Clasificación:
5.0

This is the "go to place" for us for moving and storage! Fast, and efficient staff, and helpful to us coming from out of town. Amazing how clean the storage facility is! Thank you so much.

Terry W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN S. 
Clasificación:
5.0

The experience was grade A. We never found anything that was below par. Thanks for the service.

George B.  |  Overall Experience 
Clasificación:
5.0

Staff was really friendly and Knowledgeable. Was in and out fast !

ANTHONY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY C. 
Clasificación:
4.0

Only suggestion I have is moving the trailers. There is very little room between the parking spots and the building making it difficult to pickup/drop off trailers.

JON M. 
Clasificación:
1.0

The most unprofessional staff and customer service. I made a reservation on 11/25/21 for 12/4/21. When I went to pick up the truck the staff member was sleeping. He was out did not hear me walk in. The worst part is he had on a uniform that said General manager. That's scary to think if the GM is sleeping on the job what is hourly staff doing. Then he said they don't have my reservation. When I gave him my res # he found it, but followed up with I have no trucks. I had to dive 18miles away to another uhal for a truck. Then an employee from customer care called and said there would be credit and that never happened. Worse experience and service. When you call customer care to explain whst happened and let them know how you were treated nothing happens. They just put in a ticket, I know that won't be followed up.

SEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANOJ N. 
Clasificación:
5.0

Staff was excellent!

DANIEL L. 
Clasificación:
1.0

El cliente no dejó un comentario.

DALE M. 
Clasificación:
5.0

Large facility with a lot of rentals on sight.

Gerald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CUONG L. 
Clasificación:
5.0

I believe it was Scott that helped check in my trailer return. He set up a storage unit, walked me to the unit and explained the entry and exit process. He verified the card used to enter and exit worked correctly and set up a code in case we did not have the card. He was very helpful and friendly.

GARY P.  |  First Impressions 
Clasificación:
5.0

Easy pick up and drop off! Very friendly staff

ANTHONY W. 
Clasificación:
5.0

Excellent service. Previous Manager was horrible. New mangement great improvement.

JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie M. 
Clasificación:
2.0

I was charged for 2 days and my drop off time that was listed on my receipt was for an hour after my actual drop off time causing the issue. Customer service was kind and professional but someone either was dishonest or mishandled entering information in the computer. Can't recommend a place that I don't know the reasoning for this issue.

Ryan H. 
Clasificación:
4.0

11-29-2021 1. This "Was the equipment clean and well maintained?" are two questions: 1. no; 2. no way of knowing.

MARCIAL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME S. 
Clasificación:
5.0

Second time at this location. Both times were excellent.

Eduardo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F.  |  Online Move In 
Clasificación:
5.0

The team was very helpful, walked me to the unit, and showed me how to access the codes. Very close to my home which is important. Very nice group.

Dana M.  |  First Impressions 
Clasificación:
5.0

Extremely helpful and very efficient at checking me in, and getting us rolling on off loading our truck! I will be recommending this storage place to my colleagues at Keller Williams, as we're always on the lookout for moving support. Thank you for your help.

Terry W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth P.  |  Overall Experience 
Clasificación:
2.0

Too small for RVs and camper trailers; they try to squeeze too many units into a small area. Because the area is so small, it is very difficult to back a 30' trailer into the spot, especially with a 21' truck besides, and all the while trying to avoid the structure poles, other units on each side, and the motor homes or trailers parked on the opposite row. We tried but had to cancel our contract and go to the much bigger Uhaul place on Hunt Road in SanTan.

Philip B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B.  |  First Impressions 
Clasificación:
5.0

So far so good!

Jeff W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

richard d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G.  |  First Impressions 
Clasificación:
4.0

Mix up with change of customer name. Corrected well by manager

walter c.  |  First Impressions 
Clasificación:
5.0

I have been renting trucks and trailers from this facility for years. I even saw them build the storage facility as I was driving by or renting a truck. I have always had an excellent experience at this facility renting a truck or trailer and now renting a storage unit. Thank you U-Haul and your excellent people. Bill

William M.  |  First Impressions 
Clasificación:
5.0

When I called regarding my reservation at a different U-Haul location and they told me my reservation was no longer valid because my spot was already taken by someone, I went into panic mode because my husband was driving back with the boat at that very moment. The staff at that other location was very cold and couldn't be bothered to try to make things right. I found this spot on a chance the next morning and called as soon as I could and spoke with Alisha Padilla who was extremely friendly and a pleasure to work with. Thank you for taking the time to listen to me and making my experience with U-Haul much better than the last one. When we got to the U-Haul location, Alisha had already left for the day, but two young men were there who were also just as pleasant and were very helpful. I didn't get their names, but they should be recognized for their exceptional customer service as well.

Michelle U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW P.  |  First Impressions 
Clasificación:
5.0

Great customer service and such a clean facility!

LISA Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

Very friendly staff

Don B.  |  First Impressions 
Clasificación:
5.0

Alisha Padilla called to confirm the rental. Upon our arrival she went well beyond normal customer service to make sure all of our desires were met or exceeded. Great customer service.

Thomas W.  |  First Impressions 
Clasificación:
5.0

Ashley was great

sarah b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TYREISHA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Val V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTA G.  |  First Impressions 
Clasificación:
4.0

The gate is broke so you can't access the units. It needs to get fixed quickly.

David S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakota T.  |  First Impressions 
Clasificación:
5.0

Staff has always been helpful and polite

Lisa V.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and helpful. Room was clean and up to my expectations. Check-in process was quick and easy. I would recommend this U-Haul location to anyone looking for storage.

Richard L.  |  First Impressions 
Clasificación:
5.0

Manager made things work. Excellent

luciana u.  |  First Impressions 
Clasificación:
5.0

They found me good size unit

linda d.  |  First Impressions 
Clasificación:
5.0

Nice friendly staff and they went out of there way to make sure I was completely satisfied.

sylvister w.  |  First Impressions 
Clasificación:
2.0

No one at counter when I got to the store. The one person who eventually showed up seemed confused and overwhelmed. I had to drive back to office to get him to take locks off storage units. Tried to c

ANDREW G.  |  First Impressions 
Clasificación:
5.0

I couldn't be happier with the wonderful way I was treated. I'm also very happy with my storage facility so the entire experience was truly a pleasure.

Danny R.  |  First Impressions 
Clasificación:
5.0

Very courteous!

Traci R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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