Customer Reviews for U-Haul Moving & Storage of Strawberry Mansion

662 comentarios

2800-30 Ridge Ave   Philadelphia, PA 19121

(215) 769-7430

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(215) 769-7430

2800-30 Ridge Ave
Philadelphia, PA 19121

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Just not a great area. Not a lot you can do there.

Joshua N. 
Rating:
5.0

Tiffany was a great help to me thanks

MELISSA M. 
Rating:
4.0

Customer did not leave a comment.

DONNA A. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD M. 
Rating:
5.0

Customer did not leave a comment.

Felicia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

MELQWANA S. 
Rating:
5.0

The young lady who help was so very polite and courteous. My overall experience was great. Thank you guys!

ARACELIA G. 
Rating:
4.0

Once I got to the the real drop off location- things were fine. It was not the location I picked., now was I told by the renting facility in cranberry Pa that the drop off was subject to change - not happy we had to traipse thru north philly

BARBARA D. 
Rating:
5.0

Thanks Mr. Ingram and staff to help me get through a renovation project vehicles available good time and secure storage

JAMES M.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. The pick-up and drop off were quite easy and the facility and vehicle were great. I would definitely use this site again.

DANIEL B. 
Rating:
1.0

Don't double book trucks. I really did not appreciate showing up on my moving day to be told that the truck I reserved was given to someone else. I had people waiting at my apartment to help me move. Moving is stressful enough… then to be told the most critical component of moving is not available…

GRACE M. 
Rating:
4.0

Customer did not leave a comment.

Steven C.  |  Overall Experience 
Rating:
1.0

They did not have my storage unit reservation I had made several weeks before and called multiple times to confirm the days leading up to it. And the associates didn't offer to help me resolve it (by finding a new one or helping me contact a different location).

COLIN M. 
Rating:
5.0

Customer did not leave a comment.

BRENETTE A. 
Rating:
5.0

The uhaul app to check in by yourself is useless. Scape it. Start over. Build one that works. Checking in via phone is confusing, repeatedly asked to submit same thing over and over (though I did things correctly like take a photo of my license) and eventually I gave up. This is second time in two years I had troubles with app. Thank God the women at the counter who works for you guys was wonderful but even she had trouble using app. It's buggy and terrible and I come from the world of computer science.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

VALERIE W. 
Rating:
5.0

The recipients was very nice

JAKIYAH B. 
Rating:
5.0

Customer did not leave a comment.

SHALANE V. 
Rating:
5.0

Customer did not leave a comment.

Derell S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
3.0

Was charged double the correct amount and have to call back to get it corrected

DANIEL L. 
Rating:
5.0

Continue the good work I knew young lady to help me today was fantastic even found my notebook I'm holding it for me and I'm going to pick it up in the morning I'm going to bring her coffee and donuts because I appreciate what she did

FLOYD M. 
Rating:
5.0

Customer did not leave a comment.

STACEY R. 
Rating:
5.0

Customer did not leave a comment.

NICOLE H.  |  Overall Experience 
Rating:
5.0

Check tire pressures before you guys send a truck out

KURT F. 
Rating:
1.0

People altered my whole original contract now they are trying to charge me more.

Jamahl E. 
Rating:
3.0

Customer did not leave a comment.

MARYLUE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALICIA W. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

Keep up the good work.

DONNA JEAN E. 
Rating:
5.0

Great customer service

BURTON Y.  |  Overall Experience 
Rating:
5.0

Very courteous staff

Sharon B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cassandra S.  |  Overall Experience 
Rating:
4.0

Drop off after an eventful day. I did not interact with the attendant, as I had to rush to the train station!

Marguerite M. 
Rating:
4.0

There was a dead mouse in the unit they gave me I signed up for the first floor and when I got there they gave me the second floor with a dead rodent in it yuk but over all it was cool the cleaning girl came and got it

Anice A.  |  First Impressions 
Rating:
5.0

Great costumes service

BURTON Y. 
Rating:
2.0

Staff should be trained to be more a formative. My rental cost twice as much as I was told because I wasn't given the right information

TYRONE B. 
Rating:
5.0

The staff at this location is always very helpful. The store manager was amazing he truly went above and beyond to ensure I had what I needed and was very knowledgeable about products and storage units. I will definitely recommend and return.

Shamaka H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

APRIL S. 
Rating:
5.0

The staff was friendly and helpful.

Tonya B. 
Rating:
3.0

Some of my items were missing. Who can help me resolve this issue?

Katrina R.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and the vehicle was clean.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
4.0

I had two issues with U-HAUL services and rental. Hitch installation and wiring short on the trailer. We blew a fuse 6 times on our commute from Philly to St. Louis. We had to stop multiple times to insert a new fuse to get the lights to work on the trailer.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Art E. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
3.0

No one would help. Was never given a receipt. Was called the next day to ask when I was going to return the trailer.

KERRI L. 
Rating:
5.0

Please see my review of 2801 w hunting park Ave location as same review applies

PAWEL W. 
Rating:
5.0

Customer did not leave a comment.

RAHEIM W. 
Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
1.0

I got overcharged thats why I didn't keep the storage unit

Danny P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY P. 
Rating:
4.0

Windows was dirty headlight was weak even on high beams right mirror was loose had to keep pushing it out to see behind me. And needed more workers to sign ppl in.

WILLIAM P. 
Rating:
5.0

Thanks for everything

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ayla B.  |  Overall Experience 
Rating:
5.0

Although, I was the renter and driver of the truck, I had no knowledge of how to open the rear door of the truck. Maybe that should be a question to ask, then if no knowledge to have someone show how this is done. thanks

PAMELA C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Thanks. I appreciate everything. Great service nice people. Fast service. Great good# 2020

DEO D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIONA S. 
Rating:
5.0

Customer did not leave a comment.

andrea l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis d.  |  First Impressions 
Rating:
5.0

The lady was very nice and helpful. Also she knew her job so it made things easier.

CURTIS D. 
Rating:
4.0

Customer did not leave a comment.

CHARLENA G. 
Rating:
5.0

Good experience all around! Thanks!!!

Laurence M.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly. This is a great location to rent from because the employees treat you look you matter. Excellent customer service!

LAMARR C. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN J. 
Rating:
5.0

Customer did not leave a comment.

Thomas E.  |  Overall Experience 
Rating:
4.0

Darell and Martin are really nice and helpful. Tasha was also really helpful in my move out process.

Brendan B.  |  Overall Experience 
Rating:
1.0

The truck's battery failed - I had to jump start. In my frustration dealing with the dead battery I accidentally locked the keys in the truck and Uhaul Roadside Assistance wanted to charge me $175 for the lockout. On top of that the windshield wiper blades functioned and looked like they had been installed in the 1970s: it rained yesterday during my rental; thank God it did not snow.

JAMES H. 
Rating:
5.0

You are already doing a good job

JAMES M. 
Rating:
4.0

They didn't give me the dollies i paid for they didn't have a truck available at the location where my storage was so we had to drive back and pickup dollies becaue where the storage was they didn't have any dollies so I'm assuming they charge for the miles for that error but other then that the customer service is excellent

RENEA H. 
Rating:
5.0

Customer did not leave a comment.

Janely E. 
Rating:
4.0

Wonderful experience!!!

ARTHUR A. 
Rating:
4.0

Other than the fact that I paid for items I never received, the experience was cool.

BRIANA B.  |  First Impressions 
Rating:
4.0

Everything was explained clearly and any concerns/questions I had were addressed immediately.

VERITA S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin A. 
Rating:
5.0

Customer did not leave a comment.

Stella W.  |  First Impressions 
Rating:
5.0

All good no worries here

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

Andrea A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

RONALDO O. 
Rating:
5.0

Customer did not leave a comment.

andrea l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PRAISE A. 
Rating:
1.0

I was sent to a location 25 miles from my house in a congested, high crime, area. I WILL NEVER DEAL WITH UHAUL AGAIN.

GEOFFREY L. 
Rating:
5.0

Great service

CHAVETTE R. 
Rating:
5.0

Customer did not leave a comment.

AMELIA D. 
Rating:
4.0

Customer did not leave a comment.

TIYE W. 
Rating:
4.0

Customer did not leave a comment.

TRUDIE P. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAJASON V. 
Rating:
2.0

The location was 1 hour from where I wanted to pick up from. The route was very difficult to drive. Exiting this location is challanging at best. GPS does not direct you to the entrance. I would avoid this location if renting a trailer. I was told if I asked the drop off location could be changed. This is not ture.

JOHN A. 
Rating:
1.0

19.98 and 100 for mileage not good

emanuel S. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD D. 
Rating:
5.0

The Pick Up Truck was amazing. I want to say Thank you to Miss Tiffany, U-Haul Location. Miss Tiffany deserves 5 Big Stars for the Great Customer Service.

JAZMIN T. 
Rating:
5.0

I think the service was just fine

WANDA B. 
Rating:
5.0

The process was blurry easy and the location was well run.

TIFFANY Z. 
Rating:
3.0

Actually honor the price that is quoted when you call the 1-800 number. I was told my rental would be $1600 when I got to the location to pick up my rental it was over $2000

KYLE R. 
Rating:
3.0

My order included furniture pads and a dolly. I assumed these items would be in my truck. The person that checked me out allowed me to leave without directing me how to get these items. i got to my destination and had to go back to get these items. It wasted an hour of time and cost me extra miles on my rental.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Qiana W. 
Rating:
3.0

I had reserved a hand truck and there where no available

DOROTHEA W. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
5.0

Super fast and efficient.

Laura B. 
Rating:
5.0

Everything was good. No need to make changes.

PATRICKROSLYN JR H. 
Rating:
3.0

Good listening skills

Shakir C. 
Rating:
5.0

Customer did not leave a comment.

PATRICKROSLYN JR H. 
Rating:
5.0

Customer did not leave a comment.

Alexander P. 
Rating:
4.0

Have more customer service people it was only 2 but they did a good job

MARLIN P. 
Rating:
4.0

Customer did not leave a comment.

BOBBI G. 
Rating:
3.0

Lockboxes need to be marked so keys can be picked up easier. Two keys placed in one lockbox preventing it from opening.

Winnifred M. 
Rating:
5.0

Everyone was nice

RHONDA P. 
Rating:
1.0

Need more communication with employees. And have more vehicles in premises. Customer does not need to go to other Uhaul stores to pick up trucks, or trailers. And the workers need to let the customer know when their trucks are going to be late or not in the premises. I would not recommend and one to this facility at all

MARITZA R. 
Rating:
2.0

It took me 30 mins to check in via the app because the interface is so confusing. Then they were trying to find the keys for another 15 mins. 45 mins just for nothing. Disgusting

Nikolai P. 
Rating:
5.0

Customer did not leave a comment.

ZHI W. 
Rating:
1.0

Customer did not leave a comment.

BRADLEY J. 
Rating:
5.0

Customer did not leave a comment.

Talayah R. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

PEARL C. 
Rating:
4.0

Customer did not leave a comment.

Lewis H. 
Rating:
5.0

The U-Haul female employee who did my transaction was able to switch my storage room right away after I saw it had a wall that will made my measurements much smaller then I paid for to new storage room the same size I brought with a complete open space. Thank you!

Debra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Everyone was helpful and prompt.

JESSE B. 
Rating:
5.0

Customer did not leave a comment.

Kent H. 
Rating:
1.0

NO one came out to help me with the truck...waited 20 minutes and got feud up and self checked. Then was charged an additional 68.00 that U need and answer for. That truck was left with more than 3/4 tank of gas for , cleaned out with all equipment returned. What the hell is this extra charge for....this place didn't even come out to help me.

BRAHINAHMADDIYA J. 
Rating:
3.0

My original reservation was for 8 AM at a different location. That location changed the time of my reservation multiple times then didn't have the equipment available so they sent me 30 mins away to the Ridge Ave location. Super inconvenient and lack of communication from the location made this experience very difficult.

Ivette M. 
Rating:
5.0

Customer did not leave a comment.

Tony T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TONY H. 
Rating:
5.0

Customer did not leave a comment.

Larry W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginald C.  |  First Impressions 
Rating:
5.0

It was the first time using your storage facility. Your staff was very helpful getting me throughout the reservation process.

JAMES M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurence M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Badia W.  |  First Impressions 
Rating:
5.0

Very good customer service and they explain everything to you they even walk me to my storage show me how to access in and out and the elevators I was very satisfied with this U-Haul customer service and convenience

Mildred H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaleesa S.  |  First Impressions 
Rating:
5.0

Exceptional customer service. Drive-in setup is also optimal for safe and convenient moving and storage. Will absolutely be recommending this location to my friends!

Gracia V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason f.  |  Online Move In 
Rating:
5.0

Staff very helpful and considerate.

MELISSA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Katrina C.  |  First Impressions 
Rating:
5.0

Two of the Uhal Employees there Samir and Atil were very Knowledgeable , courteous and patient. They were both very helpful in Renting a Truck and Renting a Storage Space. These 2 Employees should be commended for their Servicrs. The facility became busy and thec2 of these young men tackled it with ease. I can be reached for more comments if needed. Strawberry Mansion location.

LEONA D.  |  First Impressions 
Rating:
1.0

Employees did not show how the key card works nor did they walk me to my unit. I noticed this after they seeing how management treated a different client. Employees Harrassed my staff(movers) first and then myself, And tried to make me pay a dumpster fee without a visible sign on or around dumpster. Altercation almost turned physical, because Management has a hard time communicating. Management has power issues and kept referring to the Uhual establishment as his own and he can do what he wants. Because of that, the employees are unprofessional and Management cant see it.

LISA M.  |  First Impressions 
Rating:
3.0

I am not pleased with the monthly charge. Based on the online price and the price on my paperwork I feel I am being overcharged. And the part about a free month I feel was misleading.

Gilbert B.  |  First Impressions 
Rating:
5.0

The staff was professional, courteous and helpful

Sybrena M.  |  First Impressions 
Rating:
5.0

Moving is always a stressful time for a family. However when that same family is homeless it makes things a hundred times worst. The comfort of knowing our personal belongings were in a secure place gave us one less thing to worry about. So from the bottom of my heart I thank the crew at the Strawberry Mansion location.

DONNA M.  |  First Impressions 
Rating:
5.0

The staff was friendly, curtious, professional and accommodating.

Lawrance B.  |  First Impressions 
Rating:
5.0

Keisha was very patient and helpful. She answered all of my questions.

Gregory P.  |  First Impressions 
Rating:
5.0

I ONLY HAVE FEED BACK IF I'm UNHAPPY.

JANICE S.  |  First Impressions 
No reviews have been submitted for this location.

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