Customer Reviews for U-Haul Moving & Storage of Strawberry Mansion

654 comentarios

2800-30 Ridge Ave   Philadelphia, PA 19121

(215) 769-7430

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(215) 769-7430

2800-30 Ridge Ave
Philadelphia, PA 19121

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Once I got to the the real drop off location- things were fine. It was not the location I picked., now was I told by the renting facility in cranberry Pa that the drop off was subject to change - not happy we had to traipse thru north philly

BARBARA D. 
Clasificación:
5.0

Thanks Mr. Ingram and staff to help me get through a renovation project vehicles available good time and secure storage

JAMES M.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful. The pick-up and drop off were quite easy and the facility and vehicle were great. I would definitely use this site again.

DANIEL B. 
Clasificación:
1.0

Don't double book trucks. I really did not appreciate showing up on my moving day to be told that the truck I reserved was given to someone else. I had people waiting at my apartment to help me move. Moving is stressful enough… then to be told the most critical component of moving is not available…

GRACE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C.  |  Overall Experience 
Clasificación:
1.0

They did not have my storage unit reservation I had made several weeks before and called multiple times to confirm the days leading up to it. And the associates didn't offer to help me resolve it (by finding a new one or helping me contact a different location).

COLIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENETTE A. 
Clasificación:
5.0

The uhaul app to check in by yourself is useless. Scape it. Start over. Build one that works. Checking in via phone is confusing, repeatedly asked to submit same thing over and over (though I did things correctly like take a photo of my license) and eventually I gave up. This is second time in two years I had troubles with app. Thank God the women at the counter who works for you guys was wonderful but even she had trouble using app. It's buggy and terrible and I come from the world of computer science.

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE W. 
Clasificación:
5.0

The recipients was very nice

JAKIYAH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHALANE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derell S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
3.0

Was charged double the correct amount and have to call back to get it corrected

DANIEL L. 
Clasificación:
5.0

Continue the good work I knew young lady to help me today was fantastic even found my notebook I'm holding it for me and I'm going to pick it up in the morning I'm going to bring her coffee and donuts because I appreciate what she did

FLOYD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE H.  |  Overall Experience 
Clasificación:
5.0

Check tire pressures before you guys send a truck out

KURT F. 
Clasificación:
1.0

People altered my whole original contract now they are trying to charge me more.

Jamahl E. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARYLUE C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALICIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
4.0

Keep up the good work.

DONNA JEAN E. 
Clasificación:
5.0

Extraordinario servicio al cliente

BURTON Y.  |  Overall Experience 
Clasificación:
5.0

Very courteous staff

Sharon B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassandra S.  |  Overall Experience 
Clasificación:
4.0

Drop off after an eventful day. I did not interact with the attendant, as I had to rush to the train station!

Marguerite M. 
Clasificación:
4.0

There was a dead mouse in the unit they gave me I signed up for the first floor and when I got there they gave me the second floor with a dead rodent in it yuk but over all it was cool the cleaning girl came and got it

Anice A.  |  First Impressions 
Clasificación:
5.0

Great costumes service

BURTON Y. 
Clasificación:
2.0

Staff should be trained to be more a formative. My rental cost twice as much as I was told because I wasn't given the right information

TYRONE B. 
Clasificación:
5.0

The staff at this location is always very helpful. The store manager was amazing he truly went above and beyond to ensure I had what I needed and was very knowledgeable about products and storage units. I will definitely recommend and return.

Shamaka H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL S. 
Clasificación:
5.0

The staff was friendly and helpful.

Tonya B. 
Clasificación:
3.0

Some of my items were missing. Who can help me resolve this issue?

Katrina R.  |  Overall Experience 
Clasificación:
5.0

Everyone was very friendly and the vehicle was clean.

DANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
4.0

I had two issues with U-HAUL services and rental. Hitch installation and wiring short on the trailer. We blew a fuse 6 times on our commute from Philly to St. Louis. We had to stop multiple times to insert a new fuse to get the lights to work on the trailer.

ANTHONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Art E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY P. 
Clasificación:
3.0

No one would help. Was never given a receipt. Was called the next day to ask when I was going to return the trailer.

KERRI L. 
Clasificación:
5.0

Please see my review of 2801 w hunting park Ave location as same review applies

PAWEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAHEIM W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
1.0

I got overcharged thats why I didn't keep the storage unit

Danny P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY P. 
Clasificación:
4.0

Windows was dirty headlight was weak even on high beams right mirror was loose had to keep pushing it out to see behind me. And needed more workers to sign ppl in.

WILLIAM P. 
Clasificación:
5.0

Thanks for everything

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ayla B.  |  Overall Experience 
Clasificación:
5.0

Although, I was the renter and driver of the truck, I had no knowledge of how to open the rear door of the truck. Maybe that should be a question to ask, then if no knowledge to have someone show how this is done. thanks

PAMELA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

Thanks. I appreciate everything. Great service nice people. Fast service. Great good# 2020

DEO D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIONA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrea l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis d.  |  First Impressions 
Clasificación:
5.0

The lady was very nice and helpful. Also she knew her job so it made things easier.

CURTIS D. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLENA G. 
Clasificación:
5.0

Good experience all around! Thanks!!!

Laurence M.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and friendly. This is a great location to rent from because the employees treat you look you matter. Excellent customer service!

LAMARR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas E.  |  Overall Experience 
Clasificación:
4.0

Darell and Martin are really nice and helpful. Tasha was also really helpful in my move out process.

Brendan B.  |  Overall Experience 
Clasificación:
1.0

The truck's battery failed - I had to jump start. In my frustration dealing with the dead battery I accidentally locked the keys in the truck and Uhaul Roadside Assistance wanted to charge me $175 for the lockout. On top of that the windshield wiper blades functioned and looked like they had been installed in the 1970s: it rained yesterday during my rental; thank God it did not snow.

JAMES H. 
Clasificación:
5.0

You are already doing a good job

JAMES M. 
Clasificación:
4.0

They didn't give me the dollies i paid for they didn't have a truck available at the location where my storage was so we had to drive back and pickup dollies becaue where the storage was they didn't have any dollies so I'm assuming they charge for the miles for that error but other then that the customer service is excellent

RENEA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janely E. 
Clasificación:
4.0

Wonderful experience!!!

ARTHUR A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tiara m.  |  Overall Experience 
Clasificación:
4.0

Other than the fact that I paid for items I never received, the experience was cool.

BRIANA B.  |  First Impressions 
Clasificación:
4.0

Everything was explained clearly and any concerns/questions I had were addressed immediately.

VERITA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
4.0

Forget his name but the man with the glasses was extremely helpful every time I was at the facility.

Zachary P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stella W.  |  First Impressions 
Clasificación:
5.0

All good no worries here

Barbara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALDO O. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrea l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PRAISE A. 
Clasificación:
1.0

I was sent to a location 25 miles from my house in a congested, high crime, area. I WILL NEVER DEAL WITH UHAUL AGAIN.

GEOFFREY L. 
Clasificación:
5.0

Great service

CHAVETTE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMELIA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIYE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRUDIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUAJASON V. 
Clasificación:
2.0

The location was 1 hour from where I wanted to pick up from. The route was very difficult to drive. Exiting this location is challanging at best. GPS does not direct you to the entrance. I would avoid this location if renting a trailer. I was told if I asked the drop off location could be changed. This is not ture.

JOHN A. 
Clasificación:
1.0

19.98 and 100 for mileage not good

emanuel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD D. 
Clasificación:
5.0

The Pick Up Truck was amazing. I want to say Thank you to Miss Tiffany, U-Haul Location. Miss Tiffany deserves 5 Big Stars for the Great Customer Service.

JAZMIN T. 
Clasificación:
5.0

I think the service was just fine

WANDA B. 
Clasificación:
5.0

The process was blurry easy and the location was well run.

TIFFANY Z. 
Clasificación:
3.0

Actually honor the price that is quoted when you call the 1-800 number. I was told my rental would be $1600 when I got to the location to pick up my rental it was over $2000

KYLE R. 
Clasificación:
3.0

My order included furniture pads and a dolly. I assumed these items would be in my truck. The person that checked me out allowed me to leave without directing me how to get these items. i got to my destination and had to go back to get these items. It wasted an hour of time and cost me extra miles on my rental.

Eric S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Qiana W. 
Clasificación:
3.0

I had reserved a hand truck and there where no available

DOROTHEA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER S. 
Clasificación:
5.0

Super fast and efficient.

Laura B. 
Clasificación:
5.0

Everything was good. No need to make changes.

PATRICKROSLYN JR H. 
Clasificación:
3.0

Good listening skills

Shakir C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICKROSLYN JR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander P. 
Clasificación:
4.0

Have more customer service people it was only 2 but they did a good job

MARLIN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

BOBBI G. 
Clasificación:
3.0

Lockboxes need to be marked so keys can be picked up easier. Two keys placed in one lockbox preventing it from opening.

Winnifred M. 
Clasificación:
5.0

Everyone was nice

RHONDA P. 
Clasificación:
1.0

Need more communication with employees. And have more vehicles in premises. Customer does not need to go to other Uhaul stores to pick up trucks, or trailers. And the workers need to let the customer know when their trucks are going to be late or not in the premises. I would not recommend and one to this facility at all

MARITZA R. 
Clasificación:
2.0

It took me 30 mins to check in via the app because the interface is so confusing. Then they were trying to find the keys for another 15 mins. 45 mins just for nothing. Disgusting

Nikolai P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZHI W. 
Clasificación:
1.0

El cliente no dejó un comentario.

BRADLEY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Talayah R. 
Clasificación:
3.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEARL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lewis H. 
Clasificación:
5.0

The U-Haul female employee who did my transaction was able to switch my storage room right away after I saw it had a wall that will made my measurements much smaller then I paid for to new storage room the same size I brought with a complete open space. ¡Gracias!

Debra C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

Everyone was helpful and prompt.

JESSE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent H. 
Clasificación:
1.0

NO one came out to help me with the truck...waited 20 minutes and got feud up and self checked. Then was charged an additional 68.00 that U need and answer for. That truck was left with more than 3/4 tank of gas for , cleaned out with all equipment returned. What the hell is this extra charge for....this place didn't even come out to help me.

BRAHINAHMADDIYA J. 
Clasificación:
3.0

My original reservation was for 8 AM at a different location. That location changed the time of my reservation multiple times then didn't have the equipment available so they sent me 30 mins away to the Ridge Ave location. Super inconvenient and lack of communication from the location made this experience very difficult.

Ivette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TONY H. 
Clasificación:
1.0

Better customer service. I was told to ho towards the back to puck up a dolly and when i went there was no staff in sight, had to wait a few minutes for a guy and then then a lady showed up instead and qsked me if i needed help putting the dolly in the truck, isnt tgat their job. Also the worse thing was having to drive 30 mibutes to a location for truck pick up only for them to send me to another location that was actually 7mins from where i was in the first place. Why was i not notified by text/email that the location was changed again for the 2nd time, it caused a lots inconveniences. And originally i had reserved online for a furniture dolly when i arrived there was only box utility available. Not hapoy at all. I am going to call customer service for compensation fot all this aggravation i went throughout and inconveniences.

VERONIQUE P. 
Clasificación:
5.0

I guess have more customer service people to help

MARLIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE D. 
Clasificación:
3.0

Someone was blocking our uhaul truck from taking it back. Please make space for uhaul trucks to reverse.

Anjo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN J. 
Clasificación:
5.0

The customer service at my pickup location was excellent. Courteous, respectful and accommodative.

KAMAL T. 
Clasificación:
5.0

Everything was professional.

DEBRA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald C.  |  First Impressions 
Clasificación:
5.0

It was the first time using your storage facility. Your staff was very helpful getting me throughout the reservation process.

JAMES M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurence M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Badia W.  |  First Impressions 
Clasificación:
5.0

Very good customer service and they explain everything to you they even walk me to my storage show me how to access in and out and the elevators I was very satisfied with this U-Haul customer service and convenience

Mildred H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaleesa S.  |  First Impressions 
Clasificación:
5.0

Exceptional customer service. Drive-in setup is also optimal for safe and convenient moving and storage. Will absolutely be recommending this location to my friends!

Gracia V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jason f.  |  Online Move In 
Clasificación:
5.0

Staff very helpful and considerate.

MELISSA M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Katrina C.  |  First Impressions 
Clasificación:
5.0

Two of the Uhal Employees there Samir and Atil were very Knowledgeable , courteous and patient. They were both very helpful in Renting a Truck and Renting a Storage Space. These 2 Employees should be commended for their Servicrs. The facility became busy and thec2 of these young men tackled it with ease. I can be reached for more comments if needed. Strawberry Mansion location.

LEONA D.  |  First Impressions 
Clasificación:
1.0

Employees did not show how the key card works nor did they walk me to my unit. I noticed this after they seeing how management treated a different client. Employees Harrassed my staff(movers) first and then myself, And tried to make me pay a dumpster fee without a visible sign on or around dumpster. Altercation almost turned physical, because Management has a hard time communicating. Management has power issues and kept referring to the Uhual establishment as his own and he can do what he wants. Because of that, the employees are unprofessional and Management cant see it.

LISA M.  |  First Impressions 
Clasificación:
3.0

I am not pleased with the monthly charge. Based on the online price and the price on my paperwork I feel I am being overcharged. And the part about a free month I feel was misleading.

Gilbert B.  |  First Impressions 
Clasificación:
5.0

The staff was professional, courteous and helpful

Sybrena M.  |  First Impressions 
Clasificación:
5.0

Moving is always a stressful time for a family. However when that same family is homeless it makes things a hundred times worst. The comfort of knowing our personal belongings were in a secure place gave us one less thing to worry about. So from the bottom of my heart I thank the crew at the Strawberry Mansion location.

DONNA M.  |  First Impressions 
Clasificación:
5.0

The staff was friendly, curtious, professional and accommodating.

Lawrance B.  |  First Impressions 
Clasificación:
5.0

Keisha was very patient and helpful. She answered all of my questions.

Gregory P.  |  First Impressions 
Clasificación:
5.0

I ONLY HAVE FEED BACK IF I'm UNHAPPY.

JANICE S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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