Customer Reviews for U-Haul Moving & Storage of Strawberry Mansion

622 reviews

2800-30 Ridge Ave   Philadelphia, PA 19121

(215) 769-7430

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(215) 769-7430

2800-30 Ridge Ave
Philadelphia, PA 19121

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff was friendly and helpful.

Tonya B. 
Rating:
3.0

Some of my items were missing. Who can help me resolve this issue?

Katrina R.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and the vehicle was clean.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
4.0

I had two issues with U-HAUL services and rental. Hitch installation and wiring short on the trailer. We blew a fuse 6 times on our commute from Philly to St. Louis. We had to stop multiple times to insert a new fuse to get the lights to work on the trailer.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Art E. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
3.0

No one would help. Was never given a receipt. Was called the next day to ask when I was going to return the trailer.

KERRI L. 
Rating:
5.0

Please see my review of 2801 w hunting park Ave location as same review applies

PAWEL W. 
Rating:
5.0

Customer did not leave a comment.

RAHEIM W. 
Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
1.0

I got overcharged thats why I didn't keep the storage unit

Danny P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY P. 
Rating:
4.0

Windows was dirty headlight was weak even on high beams right mirror was loose had to keep pushing it out to see behind me. And needed more workers to sign ppl in.

WILLIAM P. 
Rating:
5.0

Thanks for everything

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ayla B.  |  Overall Experience 
Rating:
5.0

Although, I was the renter and driver of the truck, I had no knowledge of how to open the rear door of the truck. Maybe that should be a question to ask, then if no knowledge to have someone show how this is done. thanks

PAMELA C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Thanks. I appreciate everything. Great service nice people. Fast service. Great good# 2020

DEO D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIONA S. 
Rating:
5.0

Customer did not leave a comment.

andrea l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis d.  |  First Impressions 
Rating:
5.0

The lady was very nice and helpful. Also she knew her job so it made things easier.

CURTIS D. 
Rating:
4.0

Customer did not leave a comment.

CHARLENA G. 
Rating:
5.0

Good experience all around! Thanks!!!

Laurence M.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly. This is a great location to rent from because the employees treat you look you matter. Excellent customer service!

LAMARR C. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN J. 
Rating:
5.0

Customer did not leave a comment.

Thomas E.  |  Overall Experience 
Rating:
4.0

Darell and Martin are really nice and helpful. Tasha was also really helpful in my move out process.

Brendan B.  |  Overall Experience 
Rating:
1.0

The truck's battery failed - I had to jump start. In my frustration dealing with the dead battery I accidentally locked the keys in the truck and Uhaul Roadside Assistance wanted to charge me $175 for the lockout. On top of that the windshield wiper blades functioned and looked like they had been installed in the 1970s: it rained yesterday during my rental; thank God it did not snow.

JAMES H. 
Rating:
5.0

You are already doing a good job

JAMES M. 
Rating:
4.0

They didn't give me the dollies i paid for they didn't have a truck available at the location where my storage was so we had to drive back and pickup dollies becaue where the storage was they didn't have any dollies so I'm assuming they charge for the miles for that error but other then that the customer service is excellent

RENEA H. 
Rating:
5.0

Customer did not leave a comment.

Janely E. 
Rating:
4.0

Wonderful experience!!!

ARTHUR A. 
Rating:
1.0

Customer did not leave a comment.

Tiara m.  |  Overall Experience 
Rating:
4.0

Other than the fact that I paid for items I never received, the experience was cool.

BRIANA B.  |  First Impressions 
Rating:
4.0

Everything was explained clearly and any concerns/questions I had were addressed immediately.

VERITA S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
4.0

Forget his name but the man with the glasses was extremely helpful every time I was at the facility.

Zachary P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin A. 
Rating:
5.0

Customer did not leave a comment.

Stella W.  |  First Impressions 
Rating:
5.0

All good no worries here

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

Andrea A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

RONALDO O. 
Rating:
5.0

Customer did not leave a comment.

andrea l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PRAISE A. 
Rating:
1.0

I was sent to a location 25 miles from my house in a congested, high crime, area. I WILL NEVER DEAL WITH UHAUL AGAIN.

GEOFFREY L. 
Rating:
5.0

Great service

CHAVETTE R. 
Rating:
5.0

Customer did not leave a comment.

AMELIA D. 
Rating:
4.0

Customer did not leave a comment.

TIYE W. 
Rating:
4.0

Customer did not leave a comment.

TRUDIE P. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAJASON V. 
Rating:
2.0

The location was 1 hour from where I wanted to pick up from. The route was very difficult to drive. Exiting this location is challanging at best. GPS does not direct you to the entrance. I would avoid this location if renting a trailer. I was told if I asked the drop off location could be changed. This is not ture.

JOHN A. 
Rating:
1.0

19.98 and 100 for mileage not good

emanuel S. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD D. 
Rating:
5.0

The Pick Up Truck was amazing. I want to say Thank you to Miss Tiffany, U-Haul Location. Miss Tiffany deserves 5 Big Stars for the Great Customer Service.

JAZMIN T. 
Rating:
5.0

I think the service was just fine

WANDA B. 
Rating:
5.0

The process was blurry easy and the location was well run.

TIFFANY Z. 
Rating:
3.0

Actually honor the price that is quoted when you call the 1-800 number. I was told my rental would be $1600 when I got to the location to pick up my rental it was over $2000

KYLE R. 
Rating:
3.0

My order included furniture pads and a dolly. I assumed these items would be in my truck. The person that checked me out allowed me to leave without directing me how to get these items. i got to my destination and had to go back to get these items. It wasted an hour of time and cost me extra miles on my rental.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Qiana W. 
Rating:
3.0

I had reserved a hand truck and there where no available

DOROTHEA W. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
5.0

Super fast and efficient.

Laura B. 
Rating:
5.0

Everything was good. No need to make changes.

PATRICKROSLYN JR H. 
Rating:
3.0

Good listening skills

Shakir C. 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICKROSLYN JR H. 
Rating:
2.0

TheStorage doors was always broke when I went there to pull my car in and I ask the guy about it he was so unprofessional yelling what I’m suppose to do I thought he would have been more nicer and helpful the bathroom always said occupied but nobody was in them

lovie t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander P. 
Rating:
4.0

Have more customer service people it was only 2 but they did a good job

MARLIN P. 
Rating:
4.0

Customer did not leave a comment.

BOBBI G. 
Rating:
3.0

Lockboxes need to be marked so keys can be picked up easier. Two keys placed in one lockbox preventing it from opening.

Winnifred M. 
Rating:
5.0

Customer did not leave a comment.

hunter p.  |  Overall Experience 
Rating:
5.0

Everyone was nice

RHONDA P. 
Rating:
1.0

Need more communication with employees. And have more vehicles in premises. Customer does not need to go to other Uhaul stores to pick up trucks, or trailers. And the workers need to let the customer know when their trucks are going to be late or not in the premises. I would not recommend and one to this facility at all

MARITZA R. 
Rating:
2.0

It took me 30 mins to check in via the app because the interface is so confusing. Then they were trying to find the keys for another 15 mins. 45 mins just for nothing. Disgusting

Nikolai P. 
Rating:
5.0

Customer did not leave a comment.

ZHI W. 
Rating:
1.0

Customer did not leave a comment.

BRADLEY J. 
Rating:
5.0

Customer did not leave a comment.

Talayah R. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Daniel V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEARL C. 
Rating:
4.0

Customer did not leave a comment.

Lewis H. 
Rating:
5.0

The U-Haul female employee who did my transaction was able to switch my storage room right away after I saw it had a wall that will made my measurements much smaller then I paid for to new storage room the same size I brought with a complete open space. Thank you!

Debra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Everyone was helpful and prompt.

JESSE B. 
Rating:
5.0

Customer did not leave a comment.

Kent H. 
Rating:
1.0

NO one came out to help me with the truck...waited 20 minutes and got feud up and self checked. Then was charged an additional 68.00 that U need and answer for. That truck was left with more than 3/4 tank of gas for , cleaned out with all equipment returned. What the hell is this extra charge for....this place didn't even come out to help me.

BRAHINAHMADDIYA J. 
Rating:
3.0

My original reservation was for 8 AM at a different location. That location changed the time of my reservation multiple times then didn't have the equipment available so they sent me 30 mins away to the Ridge Ave location. Super inconvenient and lack of communication from the location made this experience very difficult.

Ivette M. 
Rating:
5.0

Customer did not leave a comment.

Tony T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TONY H. 
Rating:
1.0

Better customer service. I was told to ho towards the back to puck up a dolly and when i went there was no staff in sight, had to wait a few minutes for a guy and then then a lady showed up instead and qsked me if i needed help putting the dolly in the truck, isnt tgat their job. Also the worse thing was having to drive 30 mibutes to a location for truck pick up only for them to send me to another location that was actually 7mins from where i was in the first place. Why was i not notified by text/email that the location was changed again for the 2nd time, it caused a lots inconveniences. And originally i had reserved online for a furniture dolly when i arrived there was only box utility available. Not hapoy at all. I am going to call customer service for compensation fot all this aggravation i went throughout and inconveniences.

VERONIQUE P. 
Rating:
5.0

I guess have more customer service people to help

MARLIN P. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE D. 
Rating:
3.0

Someone was blocking our uhaul truck from taking it back. Please make space for uhaul trucks to reverse.

Anjo J. 
Rating:
5.0

Customer did not leave a comment.

GLENN J. 
Rating:
5.0

The customer service at my pickup location was excellent. Courteous, respectful and accommodative.

KAMAL T. 
Rating:
5.0

Everything was professional.

DEBRA R. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
4.0

Ok service

Brahin J. 
Rating:
5.0

Customer did not leave a comment.

EVERARDO ANDRES H. 
Rating:
4.0

Customer did not leave a comment.

DANIELLE S. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

The 2 ladies that was working there were very nice and professional. They even make you laugh while the computer system is processing your info. They building was clean and the truck was clean. I'd recommend people to got to this location.

CALVIN H. 
Rating:
3.0

Watch overcharging Got charged twice but still friendly

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

DREW U. 
Rating:
5.0

Customer did not leave a comment.

Lamont R. 
Rating:
1.0

Better customer service from the assistant manager. Also rent out pickup truck that have a hitch that you can actually hookup the bar to. Instead i had to waste two hours trying to hook up my own and also come out of my pocket to buy my own. Only to find out that it was something wrong with the truck hitch itself. Terrible experience. Thanks.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
4.0

Customer did not leave a comment.

Lemire R. 
Rating:
5.0

The place isn't in the best area of 'Philly by any stretch, but the gal running the check in counter was awesome-pleasant, knows her business, got you on the road in no time at all, you can park your car in their (safe, fenced in) lot during your rental, and the return was easy. They know what they're doing, clean vehicles and building, quick and efficient.

Michael F. 
Rating:
4.0

The delivery process was a bit long. They asked me for many documents and I don't know why, if all my information was already in my online account with U-Haul.

JUANCARLOS A. 
Rating:
3.0

I placed a reservation for a 5x5x5 locker upon my arrival was notified that they did not have it and I was not is their system.I on other hand had a print out of said reservation.The woman a the counter seemed unbothered that this was of inconvenience to my schedule never even trying to assist in resolving the problem with uhaul system.just to say you can try another site.With that being said I would prefer to not you that particular site or recommendations to anyone I associate with.

John T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

DAMON J. 
Rating:
4.0

Customer did not leave a comment.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

Alice S. 
Rating:
5.0

I rated the Van clean, however, there was something on the floor of the Van when I got it. The driver's side of the van had dents in it where someone prior to me using the van had some kind of accident. Overall I was able to get the job done. The employees are amazing and very understanding here. I would use this place again and again.

BONNIE C. 
Rating:
5.0

Customer did not leave a comment.

SUZETTE F. 
Rating:
3.0

I was forced to buy your insurance with my auto insurance would cover the trailer and I was inconvenience taking back the trailer to ridge Avenue when I passed three U-Haul locations closer to home

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Larry W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginald C.  |  First Impressions 
Rating:
5.0

It was the first time using your storage facility. Your staff was very helpful getting me throughout the reservation process.

JAMES M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurence M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Badia W.  |  First Impressions 
Rating:
5.0

Very good customer service and they explain everything to you they even walk me to my storage show me how to access in and out and the elevators I was very satisfied with this U-Haul customer service and convenience

Mildred H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaleesa S.  |  First Impressions 
Rating:
5.0

Exceptional customer service. Drive-in setup is also optimal for safe and convenient moving and storage. Will absolutely be recommending this location to my friends!

Gracia V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason f.  |  Online Move In 
Rating:
5.0

Staff very helpful and considerate.

MELISSA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexys K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Katrina C.  |  First Impressions 
Rating:
5.0

Two of the Uhal Employees there Samir and Atil were very Knowledgeable , courteous and patient. They were both very helpful in Renting a Truck and Renting a Storage Space. These 2 Employees should be commended for their Servicrs. The facility became busy and thec2 of these young men tackled it with ease. I can be reached for more comments if needed. Strawberry Mansion location.

LEONA D.  |  First Impressions 
Rating:
1.0

Employees did not show how the key card works nor did they walk me to my unit. I noticed this after they seeing how management treated a different client. Employees Harrassed my staff(movers) first and then myself, And tried to make me pay a dumpster fee without a visible sign on or around dumpster. Altercation almost turned physical, because Management has a hard time communicating. Management has power issues and kept referring to the Uhual establishment as his own and he can do what he wants. Because of that, the employees are unprofessional and Management cant see it.

LISA M.  |  First Impressions 
Rating:
3.0

I am not pleased with the monthly charge. Based on the online price and the price on my paperwork I feel I am being overcharged. And the part about a free month I feel was misleading.

Gilbert B.  |  First Impressions 
Rating:
5.0

The staff was professional, courteous and helpful

Sybrena M.  |  First Impressions 
Rating:
5.0

Atil Finney was extremely helpful. I originally intended to use a different storage company, but in the ended I decide to go with UHaul instead, primarily because the staff was more professional, and Atil in particular.

David A.  |  First Impressions 
Rating:
5.0

Moving is always a stressful time for a family. However when that same family is homeless it makes things a hundred times worst. The comfort of knowing our personal belongings were in a secure place gave us one less thing to worry about. So from the bottom of my heart I thank the crew at the Strawberry Mansion location.

DONNA M.  |  First Impressions 
Rating:
5.0

The staff was friendly, curtious, professional and accommodating.

Lawrance B.  |  First Impressions 
Rating:
5.0

Keisha was very patient and helpful. She answered all of my questions.

Gregory P.  |  First Impressions 
Rating:
5.0

I ONLY HAVE FEED BACK IF I'm UNHAPPY.

JANICE S.  |  First Impressions 
No reviews have been submitted for this location.

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