I pick up a truck at this Stoughton location at 11.54 am. And the truck should be returned by 8.15 pm. I return the truck about 7.17 pm. The short young white guy was outside when I get there. I call him to check off the truck for me. He saying that he closed. He take the key from me and check the truck. He told me that I owe $15 and some cents. Because I went over the amount of miles. I told him that I don't have any money on me now. I get the truck with less than 1/2 tank of fuel and returned the truck with 1/2 tank of fuel. Sunday afternoon a lady called from uhaul about the$ 15 dollars. I told her that I return the truck with 1/2 tank of fuel. She said that it doesn't matter I have to pay the $15 dollars and some cents. We start arguing on the phone about the money and the extra fuel. I let her know that I am willing to pay her the money she asking for my credit card and hell no I am not going to give her my credit card. She told me that if I don't pay her she's going to put it in collection. Saturday the 21 of May I went to pay she told me it's in collections and I don't get back any money for the extra fuel. I am not going back there to rent truckLeonard D.
Customer Reviews for U-Haul Moving & Storage of Stoughton
Stoughton, MA 02072
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Nancy K.
Everything was great as always Thank Youpaul S.
Cheri is the bestElias M.
Customer did not leave a comment.gina W.
Customer did not leave a comment.Joseph C.
The manager and her whole crew are awesome 👌. Im at this dealership 8 to 10 times a year on average and they treat us United van lines drivers like goldFrancisco L.
On check in I did not like having to use my phone to take pictures and upload my license. It all seems very tedious and possibly unsecure. I found it very time consuming and annoying when a representative was right in front of me who could be doing it rather than watching me do it. It feels like I should have been paid for my efforts! Check out was done by the rep and was very smooth.Judith O.
Have to thinku about thatJAMES H.
Customer did not leave a comment.George H.
I spoke with a customer service representative over the phone. Her name was Natalie, she was very helpful and sincere.Michael L.
Need more staff working. It is slow and long wait for service. Staff is doing his best but definitely need more staffIvon L.
Customer did not leave a comment.Brandon P.
Customer did not leave a comment.RICHARD H.
The staff was very helpful, professional and friendlyMicheal L.
Customer did not leave a comment.James D.
Customer did not leave a comment.Elias M.
Best locations Vehicles Are always very clean. Do not like that they do not have a key dropTRACY S.
Customer did not leave a comment.Irene M.
I booked in Abington and was a little late and called to let them know. They said fine and as I was driving there I got a message stating if you are late you lose you truck. I called that number and they said I had to go 30 min to another town where they had a truck. I did that and left my car there. So when I called to drop it off back to where I left my car and where I picked up the truck in stoughton, they said the would have to charge me another 100 to do that. What an inconvenience. The most aggravating time of my day wasn't loading and unloading the truck or moving it was uhaul. I had to go to Abington to return it and then find a ride to stoughton to get my vehicle. Talk about not making your transitioning on a move convenient. They added a couple hours aggravation to my day.Thomas A.
Customer did not leave a comment.ANGELICA A.
Very flexible, clean and reliable equipment/vehiclesJulienne C.
Tanner was a great employee and helped me out with everything I needed.BRANDON P.
We have used this location a number of times and always pleased with service and equipment!WILLIAM W.
The Two people who waited on me were very goodWilliam H.
Customer did not leave a comment.Tyrone S.
Customer did not leave a comment.tony C.
Customer did not leave a comment.Geoffrey S.
Truck was clean. Service was prompt and courteous. Everything was great. Thanks againHarriet H.
Woman working the counter was rude and wouldn't let the person taking care of us do his own thing. There were 3 or 4 customers and she had a hand in all of what we were trying to do instead of letting the other person handle itDenise B.
Service was goodSTEPHEN H.
Everything went smoothly, I used the mobile pickup option which was very convenient. The mirrors in the van were a little odd and difficult to adjust although they were automatic. Would have loved to have an option for bluetooth or at least a manual way to connect a phone for music. Overall a great experience.Elodie C.
Customer did not leave a comment.Chad M.
Sherrie is the best!Larry M.
Customer did not leave a comment.George P.
Customer did not leave a comment.Doreina R.
The male customer service rep was unprofessional. HIs behavior was discourteous, ,rude defiant. Callous, inpatient and nasty attitude. I had a horrible experience at the Stoughton U haul col .ishmiaf A.
Customer did not leave a comment.Everett E.
Customer did not leave a comment.James D.
Great customer service. Adrian and Sherry were very nice.Everardo C.
Great customer service. I rent here a lot because of my business. Very convenient and wonderful staff. Always pleasant. Dealt with new gentleman today and he was very professional. Didn't recall his name.PAUL B.
This was a very easy and streamlined experience. The staff was super friendly and quick. Everything was clean and up to date. I haven't used uhaul in a long time. You guys have made significant upgrades to your ordering process and equipment. Thank youMichael T.
Like everywhere and every customer business… understaffed but that was handled well.Blair W. | First Impressions
Wonderful customer service and a breeze to rent and returnWilliam B.
Exceptional service provider to my company. UHaul in Stoughton is nearly the most dependable and reliable suppliers I've dealt with during the last 50+ years.stephen s. | Overall Experience
The best ,*****Elias M.
keep up the great workRudolf S.
Customer did not leave a comment.SHATEIKA M.
Customer did not leave a comment.Ralph R.
The person at the desk was not friendly, rude almost even though it wasn't busy! Even though I checked in on line, paid in advance on line and filled out the information of the driver it didn't matter. The person picking up the truck had to give all his information and pay for the truck himself even though I had done that ahead of time for a quicker pickup. Totally unacceptable!!richard C.
Customer did not leave a comment.Grigoriy U.
The woman that greeted us in the morning needs customer service training. She wasn't very nice to us or the people who were renting ahead of us.Jeanne B.
Customer did not leave a comment.megan M. | Overall Experience
Customer did not leave a comment.George A.
The trailer connection was very noisy unlike other trailers that I've rented from youSARAH B.
Customer did not leave a comment.Mary P.
Thank you guys very much for your support! All the best!Janilton S.
Great customer service!!Elias M.
The manager was very attentive and intuitive helping me with my credit card.ronald o. | First Impressions
Customer did not leave a comment.DUANE B.
Customer did not leave a comment.MARK C.
Your service and equipment are impeccable. From early morning, noon and night the patient staff are ready to serve a varied clientele for their needs. And the gear they inherent are clean and well-maintained for the long U-Haul down the road and beyond. Most respectable indeed!Michael F.
easy, convenient and good rates great overallChristopher F.
Customer did not leave a comment.Elias M.
I didn’t have a problem with UHaul until the day after I moved out. I was moving to Texas the next day after I cleared my storage. I had two objects I couldn’t load on my Penske truck. Time was not on my side I had to move fast by my self the storage closes at 7pm. Now I had to wait a hr and a half for a lock smith. That’s why in my survey I was no to access hrs. The manager and I got along good. My thinking is I was going to rent a truck from uhaul but I canceled and chose Penske who had a better fleet to me. Now I owe all this money for two junk pieces of furniture. I guarantee you they did not keep in the storage area waiting on me to pick up. Mind you I’m in Texas asking the manager if I could pay someone to move the junk 2 pieces. I hope to end this matter without all these fines. Leo Thomasleo t. | Overall Experience
Customer did not leave a comment.jacqueline w. | Overall Experience
Stoughton manager maintains a great facility with service and budget minded. A professional outfit!Alex K. | First Impressions
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.Monica R.
great costumer service !!ELIAS M.
The customer service at this location was awful. There was just one associate there and the way he talked to people and to myself was very rude. I did a self pick up and lost about 35min of my reservation because the one associate had to inspect several returns and I had to wait the line 3 times. And one time was just to get a dolly that wasn't in my van upon reservation.Noel A.
All of the employees I interacted with were friendly and polite, the woman (Lynn?) was especially kind.KATHLEEN C.
Customer did not leave a comment.Jan S.
Customer did not leave a comment.Pasquale C.
Brian was greatdavid g. | Online Move In
Customer did not leave a comment.ROBERT D.
Customer did not leave a comment.joshua O.
A responsible adult 71 years of age should be able to get a storage unit without two other people giving their information. My brother and I were both forced to give our information so my father could get a storage unit. It’s a closet, not a car. One other back up person I understand, but two?!!! Ridiculous.Alissa A. | Overall Experience
Customer did not leave a comment.ELIAS M.
Nothing you did a great job. ThanksJOSE A.
Access hours not ideal for separate building inside.Everett E. | First Impressions
The young black gentleman was courteous, efficient, and professional. The young, short, white male was incredibly rude, offensive, and I'll never go back to u-haul because of him.Robert N.
Customer did not leave a comment.FABIO F.
I Always use this location when I need to rent from UHAUL. The equipment is new, clean and always reliable. The staff is pleasant & quick to greet you. The manager Sheri is friendly and genuinely concerned about your experience at that location. Your treated like a friend and not just a customer. I Highly recommend renting from this Stoughton, MA location. Great experience as usual.KIMBERLY G.
Everything was great. Thank YouLawrence S.
Keep trucking😊ROBERT D.
Customer did not leave a comment.chongku L.
That's my second time I rent U-Haul from the location. The employees already trying to make money on me but I'm smarter than them. I always take pictures when I get the vehicle and take pictures when I return it. A white guy from this location told me I have to pay back for gas. I show him the pictures that I took the vehicle with 3/4 of tank and it's returned with 3/4 of tank. He called a black guy, his coworker, he's trying to tell him something from my back I understand and I came in front of him. The black guy said the vehicle has 3/4 of tank, I showed him both pictures and the white guy said ok â€œI'll pay the money from my pocket no worries. I will post both pictures on Google and warn customers to avoid this location.JODEL P.
Comparing to most of your other sites the Stoughton office extremely helpful the manager Sherrie always have time for her tenants please extend my sincere thanks to her and her staff they always treat me with respect and dignity sometimes I witness the go above and beyond they deserve 20 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ ⭐️ ⭐️ ⭐️REGELINE M. | First Impressions
I was very pleased with the service at this location. The U-Haul manager went above and beyond to get us processed and on the rad early and it was much appreciated.Gabriel I.
Provide one way pick up and drop off at all locations and stop lying to customers that they can drop off at a location that won't actually accept a drop off.RAFFI D.
Pick up at the location they booked to begin with. Have the truck be cleaned off of snow before the reservation time. Have a full tank of gas.Ty B.
Tanner has been great to work with. For the last few weeks he has helped me figure out what kind of moving boxes will serve me best and has been extremely patient when I've needed it.RHONDA C.
return of vehicle was friendly and well doneJOYCE D.
Online check-in didn't work. Your website couldn't verify my location even though I triple-check that I had location services enabled.DANIEL T.
Customer did not leave a comment.chongku L.
Customer did not leave a comment.sandy B.
The manager Sherry is outstanding along with the other staffBENITO L.
Nothing needs to be changed, the employees were great and the manager was really helpful.Joshua O.
Brian was kind, polite, helpful, and patiently answered all my questions. Thank you Brian!!! You are an integral member of that location.SCOTT D.
Customer did not leave a comment.CARLON J.
Customer did not leave a comment.MARK C.
Thank you very much all you guys!JANILTON S.
Customer did not leave a comment.ASHLEY M.
Customer did not leave a comment.Desiree G.
Customer did not leave a comment.nynese T.
Customer did not leave a comment.LAJUANE H.
Customer did not leave a comment.adjuto t. | First Impressions
Thank you guys for all! I appreciate itJANILTON S.
I was very happy renting at this location. I would definitely recommend this location. The agents here were very helpful and attentive to the needs I had. They made checking in and checking out easy and swift. Great groupPaula C.
very good serviceEVER ALDO V.
Customer did not leave a comment.CHARLES F. | Overall Experience
Nothing service was greatVALERIE W.
Customer did not leave a comment.brian c. | Overall Experience
Customer did not leave a comment.MAUREEN F. | Overall Experience
Customer did not leave a comment.SOUTHEASTERN T. | Overall Experience
Staff were always helpful. Facility was always clean and well maintained.Margaret D. | Overall Experience
Customer did not leave a comment.arthur c. | Overall Experience
Customer did not leave a comment.Ann M. | Overall Experience
Customer did not leave a comment.LINDA R. | Overall Experience
Customer did not leave a comment.Patricia K. | Overall Experience
Customer did not leave a comment.Phyllis C. | Overall Experience
Excellent, helpful staff. Especially Sherrie, the manager. I had storage units at the Stoughton, MA location for more than 10 years. She has been the manager for at least 5-6 years of that time. She was always willing to go the extra step to make my experience there the best possible.LINDA J. | Overall Experience
Customer did not leave a comment.Nedra J. | First Impressions
Customer did not leave a comment.EILEEN G. | Overall Experience
Customer did not leave a comment.Jesica M. | Online Move In
Customer did not leave a comment.DENISE P. | Overall Experience
The best and secure place to store at allREGINALD D. | Overall Experience
Customer did not leave a comment.Michael E. | Overall Experience
Moving is typically horrible and stressful but the experience at U-Haul made my situation better for sure. Clean and professional, the automated process is very streamline, my unit and truck rentals were ready and the process was seamless. There was also an associate, wasn't able to get his name but he had many tattoos, was so helpful and gave my direction where I needed. I was impressed with the establishment.Matthew M. | Online Move In
While all of our U- Haul reservations were messed up multiple times - customer service did the best they could. I worked with several people in training who helped as much as possible.Caitlin G. | Overall Experience
Customer did not leave a comment.Ruth W. | Overall Experience
Customer did not leave a comment.PERVILLA P. | Overall Experience
Customer did not leave a comment.Arianna L. | Overall Experience
Customer service was fantastic. I was sent over from Abington where my reservation was not fulfilled. I was given a unit on first floor that has an oily substance on the floor and a mouse trap. I guess it’s not what I was expecting and I am rethinking what I will leave in my storage unit so nothing gets ruined. Drop off and carts were convenient.Caitlin G. | First Impressions
I have been using U haul storage units in Stoughton, MA at different times for more than a decade. Sherrie, the manager at the Stoughton, MA facility, is always very helpful and always very professional. The rest of the staff there are also. The only complaint I have with U-Haul is the continued annual rise in unit cost. But that is a corporate decision and has nothing to do with my local experience.LINDA J. | First Impressions
Customer did not leave a comment.Ronaldo S. | Overall Experience
Sherry and Jerry were awesome, great customer service!!Michael E. | First Impressions
Customer did not leave a comment.William M. | First Impressions
Jerry, the attendant was so very sweet and helpful. I had a real tough journey traveling several days...and it was a blessing to have someone so kind at the other end...Regina J. | First Impressions
Customer did not leave a comment.regine b. | Overall Experience
Customer did not leave a comment.theresa s. | Overall Experience
Easy experience.Jason S. | First Impressions
Moved up to a larger unitDENNIS S. | Overall Experience
The lady that checked me in was great and very helpful. Payed attention to the details and you should give her a raise. Really, give her oneMichael P. | First Impressions
you cant nickel and dime and if a customer wonts do throw trash away they should be able to and with renting a truck I will be joining the class action lawsuit against your company for the way they determine gas in the vehicle it is unfair to a person who is renting a vehicle to make a gas gauge move in a vase truck it takes a minimum of $10 of gas with a needle to move at all and driving 11. Miles does not use a quarter take a gasBruce K. | Overall Experience
Thank you for being here for the need of our community. ❤️❤️❤️Samuel R. | Overall Experience
Check in/out very convenient. The facility including storage units was clean and well-maintained and secure. Thanks Sherrie!Theodore P. | Overall Experience
Great customer service! Employees were very patient and knowledgeable. Stephanie is excellent. Happy I chose this location for the store unit.benvinda b. | Overall Experience
Customer did not leave a comment.Catherine M. | First Impressions
Customer did not leave a comment.herline e. | First Impressions
steady increase in monthly fee became excessive. So while I would recommend the facility to someone I would also caution them to keep the time they rented short as they could expect a regular increase in cost.linda J. | Overall Experience
All staff were very helpful and professional.linda J. | First Impressions
N/aWILLIAM M. | Overall Experience
Customer did not leave a comment.diana r. | Overall Experience
Customer did not leave a comment.Paul C. | First Impressions
Two staffers checked us in quickly and explained access. One showed us the unit, explained the lock, pointed me to the outside door access, showed us where to park the truck, etc. Thanks!Cynthia B. | First Impressions
I keep getting a bill even though my account has been closed and done withIvor M. | Overall Experience
Everything is excellent. Not having the access hours right now with the pandemic is challenging on weekdays with work & my two & a half hour round trip commute. That only leaves me only a half hour before or after work which Iis not enough time to unload car & load into & out of storage unit. I do appreciate the facility being open late on Friday night. That is a big help. The manager, Sherrie is great. She has great customer service skills. She is always very professional & very pleasant to talk with. Thank you.Mary Y. | First Impressions
easy to register for room and get signed in and work through paperwork. I was very glad to see that they had strong locks available at the store. It save me a trip to the hardware store. Thanks!!Theodore P. | First Impressions
My unit was constantly blocked by employees parking their cars in front of the roll up door.to the unit I rented. The employees were unhelpful when I went into the office to end my rental. They were nowhere to be found myself and 2 other patrons waited for 20 min and nobody ever came to the desk.SO I was billed for not telling anyone i was vacating.Keith T. | Overall Experience
Storage facility next door has better prices and I wish these were more competitive.RACHEL T. | First Impressions
Just soooooooo expensiveamanda b. | Overall Experience
the staff was the bestEdward B. | Overall Experience
This facility is well maintained and always has a staff member available to answer questions and address concerns. The available storage boxes, locks straps and accessories are always available for sale to get you the tools you may need for the storage, packaging or moving of your belongings.michael b. | Overall Experience
The manager has to be the most rude condescending person I've ever spoken with in my life, I think I would rather leave my property outside unsecure than to ever put it back in that facility. I refuse to be spoken to the way that woman talks to her customersphil g. | Overall Experience
I love the area and the condition of the place very,very clean. The lady was so friendly made things so pleasant I felt like i was with a family member.jerrald w. | First Impressions
Customer did not leave a comment.Benjamin P. | First Impressions
The manager there is very rude. I don’t know her name but she was there at about 11:30am on Sunday. Terrible customer service skillsjeffrey g. | First Impressions
Customer did not leave a comment.PETER B. | Overall Experience
Staff worked with me, overall a good experience. Have also had good results during two previous usages of facility.Paul C. | Overall Experience
I removed everything from the unit by 12/20/19, had it inspected and ended my association with UHAUL- I received a threatening e-mail yesterday because I didn't pay for January - IDIOTS!!!ANNE K. | Overall Experience
My experience was great. Met all my expectations. Thanks!carol s. | Overall Experience
Sherry is great.MARK B. | Overall Experience
I had a very enjoyable experience with the U-Haul storage facility in Stoughton, MA.RONALD J. | Overall Experience
I rented a storage unit. I was unsatisfied after I close out the storage unit I was still being billed for the unit. Emails were being sent, family members were being contacted& the unit was closed.Danielle W. | Overall Experience
Very happy with my experience at the Stoughton Facility. Knowledgeable staff who always were helpful when I needed trailers or a storage space.LAWRENCE H. | Overall Experience
I have been a customer for numerous years. Overall, I was happy with the facility. My only complaint is that U-Haul increased rental rates way too often. It is one reason why I moved out of my unitKRISTIN B. | Overall Experience
Despite I slight issue with being billed after the unit was vacated, I would use UHaul Stoughton again and recommend them to a friend.steven q. | Overall Experience
Initially I had a good experience. The young man tried to force me to get a larger truck a 15-footer when I only needed a 10-foot he said they didn't have any at all. When I arrivedthey had 6/ 10' trujoyce h. | Overall Experience
Everything was great.BRIAN A. | Overall Experience
Great!Trina B. | Overall Experience
Thanks. Good stuff there.KEITH B. | Overall Experience
Sherri was extremely helpful and patient.kimberly m. | First Impressions
n/aLaKeysha H. | Overall Experience
Sherri deserves accolades...super service by her and staff..thanks a heapROBERT C. | Overall Experience
Excellent serviceWilliam W. | Overall Experience
The manager was the most rude, uptight, condescending woman I have EVER dealt with!!!!!! Nothing but attitude from her from the first second I walked in. I would NOT go there again!!!phil g. | First Impressions
Safe, clean and convenientMadojutola D. | Overall Experience
Both times I was there Andy (03/17) and Sherry (03/23) were very pleasant & knowledgeable. Smooth experience all around.Nancy F. | First Impressions
The UHaul team in Stoughton was very pleasant and efficient.David H. | First Impressions
Staff is very friendly and helpful. Highly recommend U-Haul Moving & Storage of Stoughton!edward m. | Overall Experience
They were very very helpful and patient in helping my family Cherry was soo goodINNOCENT C. | Overall Experience
Chery is very rude and unprofessionalParis T. | First Impressions
Sherrie Cabral helped with all my needs A++james r. | Overall Experience
it was a pleasure storing my personal items as well as truck rentals for the moves. This is a professionally ran operation in my eyes. I rented trucks & stoed my items @ this facility. They were greatSCOTT B. | Overall Experience
Love the facility.CONSEATTA D. | Overall Experience
XxxxxxxxxxxxxxxxxxxPatricia S. | Overall Experience
.Lucas D. | Overall Experience
Everyone was great, friendly and extremely helpful. If I need to do it again I would. Only at this location.cathy b. | First Impressions
The staff is great - very accommodating and easy to work with, would definitely recommendmikaela p. | Overall Experience
I would use their services againKaren B. | Overall Experience
Great location and customer servicedawn d. | Overall Experience
The woman who assisted with answering my questions on the phone and in person was very helpful and professional.Linda (for Melanie) L. | Reservation
Need more dollies. Seems there are only two in the building and should have at least 4.Patricia R. | Overall Experience
NNicole V. | Reservation
Nice clean location very close.RASHIDA J. | Reservation
Thank you for making out moving process convenient and professional.George S. | Overall Experience
Hours of access were 24h as stated in the general email from UHaul. Misrepresentation, as not 24 h access to THIS unit which was an issue as I had to trash numerous items as could not re-access unit.geeta b. | Overall Experience
Stoughton staff is great! Nick helped us downsize from 10 X 10 to 5 X 10, and found a nearby space that had just become available. He is smart, courteous, alert, and has a great sense of humor.david r. | Reservation
Sherrie Cabral one super lady to deal with...There are no words to thank her for all her help since 2015...Just thanks Sherrie and staff for relieving headaches..ROBERT C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
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¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
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We have the largest selection in the industry!