Over all was good !Michle S.
Customer Reviews for U-Haul Moving & Storage of Stoney Creek
Stoney Creek, ON L8J2T7
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was given the oldest truck In the fleet and felt like it was going to break down. The ignition was loose, the alignment was bad and it bur ed through gas unnaturally fast. And I paid more than I have in the past. Lower quality equipment, higher price point. Wasn't very happy at all. And I had to check over the truck myself which I thought was odd because an associate has always done that with me in the pastKatherine C.
El cliente no dejó un comentario.doug C.
Your approach to safety and knowing your limits is welcome.Leonard W.
Speaking with a person in the store no problem. Booking a van, no problem.. doing a return online after hours = beyond frustrating. Seeing a simple 2hr rental of a 19$ cargo van shoot up to 71$ is absolute highway robbery. 23$ cleaning fee?? I moved one sofa and drove 20kmâ€¦ 13$ gas fee??? I filled up more than i should have ! Not happy VLADIMIR G.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.Marcel L.
Extremely helpfulTerry W.
Make it easier to return vehicles after hours.,took me over 30 minutes to jump through all the hoops and still had to call for assistance to return vehicle to avoid $20. Penalty.ALLAN Q.
El cliente no dejó un comentario.Serigo C.
El cliente no dejó un comentario.Jeff M.
Awesome service!!! Will definitely recommend!Steve M.
El cliente no dejó un comentario.BRIAN D.
El cliente no dejó un comentario.CLARK J.
Can't make perfect any betterâ€¦..daniel D.
El cliente no dejó un comentario.Herbert W.
El cliente no dejó un comentario.Bonnie V.
El cliente no dejó un comentario.William M.
excellent staffjoy A.
Staff very friendly even though we showed up right at closingLaura P.
El cliente no dejó un comentario.Radek B.
Fast and convenientJUNNAM K.
Everything is gooddevendra P.
El cliente no dejó un comentario.Rajwinder S.
El cliente no dejó un comentario.MARIUS G.
El cliente no dejó un comentario.linda M.
The RV parking spot did not have cameras and the security gate was often left open. The new construction removed a fence and created an unsecured access to the rear vehicle parking area - it was occasionally blocked by a U-Haul truck.Jacob B. | Overall Experience
Very pleased with the staff both when I picked up in the early am and dropped back off later in the day. All round great experience. Always have been happy with U Haul and can add this location to my list now.maria P.
No comments.John K.
El cliente no dejó un comentario.Aaron L. | Overall Experience
El cliente no dejó un comentario.Bruce H.
The drop off was easy and the staff were very accommodatingKevin F.
The young worker at the store front instructed I had to park my vehicle across the street while using a renal cube truck. It's a 5 lane highway . Would recommend getting parking for customers using a rental for a day .Colin H.
Gentleman upon arrival was excellent. The young person on returning was excellent. Will recommendpaul F.
El cliente no dejó un comentario.PERICA M.
Very slow and completely disorganized place to do the job.Bogumil J.
Rented a trailer. When we hooked up the truck one of the lights on the trailer did not work. Of course they can't let us take the trailer if the lights aren't working. The Uhaul employee said it might be a fuse with our truck (which is brand new) so we had to spend time playing around with the fuses and googling how to fix the problem. Then I suggested to try a different trailer and sure enough it wasn't our truck, it was their trailer that was the problem. It was stressful being told there is a problem our brand new truck, and we moved 5 hours away and needed a trailer that day to move our things! They only had one other trailer available, if they did not then we would've been screwed for moving and left thinking we already have a problem in a brand new truck. My husband was pretty angry about that. Otherwise the employee was professional and helpful. But Uhaul needs to check their equipment is working properly before renting it out! The next trailer worked and both were clean inside but can't say they are well maintained when they are not even aware their trailer isn't working properly.Sarah M.
El cliente no dejó un comentario.Paul H. | First Impressions
El cliente no dejó un comentario.ALANH A.
El cliente no dejó un comentario.Peter F.
Great people.FREDERICKC C.
Easy process of renting the trailer that I need. Everyone area so helpful and professional.Fengky F.
El cliente no dejó un comentario.Pourya H.
El cliente no dejó un comentario.PHIL S.
El cliente no dejó un comentario.Christopher H.
El cliente no dejó un comentario.Travis G. | First Impressions
El cliente no dejó un comentario.Anthony V.
Everything was impecableBill P.
El cliente no dejó un comentario.Tony M. | Overall Experience
excellent fast service and super friendly staffWassem K.
Better customer service in the front desk.Christian C.
Have standby staff available when busy with several customers. The staffers who looked after my rental were very helpful and friendly.Allan A.
Check in and check out we're both very easy and quickRODNEY B.
El cliente no dejó un comentario.georges D.
Nothing always a great experience.Evelyn O.
El cliente no dejó un comentario.Mesay S.
Always a pleasure dealing with this location. Nolan goes out of his way to make things right.moe S.
Always a pleasure to deal with the Stoney Creek facility. Staff are pleasant, helpful and knowledgeable. Gracias.Irene C. | First Impressions
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.mirza A.
El cliente no dejó un comentario.Stan C.
El cliente no dejó un comentario.David N. | First Impressions
El cliente no dejó un comentario.Ron B.
Honestly not really anything to improve upon. Your staff was kind and helpful, I booked a trailer ahead of time and it was right ready to go. Pain free no problems at allChristopher P.
El cliente no dejó un comentario.CYNTHIA L. | Overall Experience
The staff was very helpful and knowledgeable about the facility. Either on the phone or in person, a great experience. I'm sure my group would call you first if we need temporary storage again. Gracias.Barbara T. | Overall Experience
El cliente no dejó un comentario.Donald B.
Customer parking is across a busy four lane road. No regard for customer safety.Gary M.
Your check-in process when returning is great.GARY A.
El cliente no dejó un comentario.sam c. | Overall Experience
El cliente no dejó un comentario.Cyril B. | Overall Experience
El cliente no dejó un comentario.Tim L.
The Staff and General Manager Michelle were both great to work with. Such a great experience. Thank you. Will definitely recommend this location to all our friends and family.ryan c. | Overall Experience
It didn't smell very good in the cabâ€¦.maybe some gentle air fresheners??😉Cindy Q.
Staff were very helpful.laurie M.
Your staff is very hard working and friendly. Please respect their work. They are wonderfulmiles M.
El cliente no dejó un comentario.Laszlo L.
El cliente no dejó un comentario.adepeju A.
Justin was the window person for me. Very very thorough and exceeds customer satisfaction. 10/10 to JustinViney G.
El cliente no dejó un comentario.Larry M.
El cliente no dejó un comentario.JASBIRSINGH B.
Serviced from Michelle (pretty sure that was her name)â€¦ amazing service!!! I really enjoyed her greeting and knowledge of the vehicle I rented.. Thank you Michelle (hopefully I got name right)â€¦ Keep up the great service!! Thanks, BillWilliam W.
El cliente no dejó un comentario.Kim P.
Tie downs were a bit frayedCody R.
Very positive first rental experienceAnne D.
Excellent experience from the initial reservation, right through to the pickup and drop off. I have used your services over the course of many years and have found a continuous improvement in both the product and the service. Keep up the great work. Thanks.Curtis M.
El cliente no dejó un comentario.Caitlin T.
El cliente no dejó un comentario.Paul V.
El cliente no dejó un comentario.Shannon J.
El cliente no dejó un comentario.ALFONSO V.
El cliente no dejó un comentario.Evgeny N.
Initially was to pick up van at the Barton St location. Went there Friday to confirm. The counter person was too busy playing on his cell phone to answer my questions so I left! Glad to say U Haul called on Sunday to confirm of my pickup location on Upper Centennial Parkway in Stoney Creek. Much better location, staff were pleasant and assisted in a professional manner.Robert H.
El cliente no dejó un comentario.PAUL D.
El cliente no dejó un comentario.Ed P.
El cliente no dejó un comentario.gary D.
Nothing the chap was fantastic.evellene O.
Overall very good experience. ThxDesmond A.
El cliente no dejó un comentario.Nino D.
El cliente no dejó un comentario.Garth B.
I ordered a flatbed. But then had to rent a big truck which I was very uncomfortable driving. Also was told I had a quarter tank of gas and was basically on empty.maria F.
There was an unexpected $20 "After Hours Service Fee" added to the overall cost of the rental. This fee was neither disclosed nor discussed during the rental process, even though it was known that I would be returning the truck after the close of business. I should also mention that that the truck was returned 5 minutes after the close of business. I could easily have made it back on time had I have known of this charge. The practice of purposely hiding additional fees is highly unethical.William M.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Linda B.
El cliente no dejó un comentario.naman M.
El cliente no dejó un comentario.James C. | Overall Experience
El cliente no dejó un comentario.Mark P.
Booked online,On pickup day I was in and out of office in less than 5 minutes.Alfred M.
Check in and check out was fast but not rushedWilliam L.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Dragan M.
El cliente no dejó un comentario.Jeff B.
Have more pickup trucks available since I had to take a van instead since the truck that I booked the day before still hadn't been returned yet!Ryan T.
El cliente no dejó un comentario.Marie N. | Overall Experience
El cliente no dejó un comentario.MOHIT T. | Overall Experience
Prices are still a bit high.STEVEN S. | Overall Experience
Everyone was great, including the manager Michelle.Keith M. | Overall Experience
El cliente no dejó un comentario.Edward S. | Overall Experience
no one answered whenever I called with a question. when I did finally talk to someone, they were unhelpfulJazlyn B. | Overall Experience
El cliente no dejó un comentario.daniel g. | First Impressions
The staff are the best part about this facility. Grateful for all of your help!lindsay h. | Overall Experience
Renting the unit was easy but I was never advised to load and lock it upon rental. Unit 204 was in horrible condition upon arrival but we had a short timeline in our move so I couldn't make adjustments with it being the only unit left. I got a call for this a week later. I preordered large orders of boxes online twice first time order wasn't picked upon arrival. Second time I added a note to my order indicating I didn't have time to wait for it to be picked. When we arrived the order wasn't ready when I mentioned the note to the attendant I was told they didn't get any notification. Then he picked the order which we had to review it three times as all items that were multiples he only picked singles for and then had to return again for missing items. Getting a call from them that I provided the wrong sizing for the item I ordered and had to return to pay for them? I prepaid online and requested the same size I was provided by the attendant but had to talk over him when he called because he wasn't listening to my explanation. Second months rent wasn't withdrawn from credit card on file so I received two calls from the manager along with two letters mailed to my home after sorting out the issue. The unit was in a horrible state dry walled, with huge cracks allow moisture to pool on the floor of the unit. Drywall tape on corners needed repairs corner of unit needed to be swept out as there was all sorts of debris. Boxes covered in jip rock from where birds got in and chipped it away. I even had a bird in the unit one day I went to load in boxes. Staff seemed young and inexperienced and not very eager to correct problems or have attitude when issues were brought to their attention. In the winter months snow and ice were left to pool at the edge of the unit which had broken concrete that allowed the ice to pool and de thaw along the doorway so I couldn't place boxes two feet from the edge or they would get wet. When removing the boxes for our move they all had debris on the bottoms from the floor or pieces of the ceiling, it was an outdoor unit so I expected some moisture but a few boxes were soggy and had a musty odour likely because the cracks allowed a lot of moisture to get into the unit. I wouldn't do business with this location or suggest their services to anyone I know.Patricia K. | Overall Experience
I was skeptical but I felt I have gotten good value for my rent payment and it was convenient because of the helpful, efficient and friendly young staff. Good service is rare with the young people of today. Not at UHaul Upper Centennial though.MATTHEWD H. | Overall Experience
El cliente no dejó un comentario.NHUT T. | First Impressions
El cliente no dejó un comentario.ari c. | Overall Experience
El cliente no dejó un comentario.James S. | Overall Experience
El cliente no dejó un comentario.Wayne M. | Overall Experience
Garbage business. They "updated" the door to my unit 5 months after being there and then all my stuff was destroyed. Liam an employee at the location also decided to go and run his big mouth about my personal information and nothing was done. DO NOT USE THIS PLACE. BIGGEST JOKE EVER. DOESNT TAKE CUSTOMER SERVICE SERIOUSLY AT ALL.Samantha L. | Overall Experience
Awesome, super friendly staff, thanks!Eric D. | First Impressions
El cliente no dejó un comentario.Ashley D. | Overall Experience
El cliente no dejó un comentario.Blaine L. | Overall Experience
Michelle and her entire staff were excellent! Michelle was always able to answer questions and always in hand if needed! Thank you to everyone who made these last eight months easier than I expected. Constance ScanlanConstance S. | Overall Experience
El cliente no dejó un comentario.Catherine S. | Overall Experience
Nolin was great and very helpful.ROB A. | First Impressions
Very accessible and very friendly and helpful staffSue L. | Overall Experience
I will never deal with uhaul and the people, I have never been treated so poorly unprofessional, they should all be fired starting with the regional manger Casey , Lucy, the store manager Michelle ,assistant manager Nolan and there incompetent employeesCecilia R. | Overall Experience
El cliente no dejó un comentario.Shari C. | First Impressions
El cliente no dejó un comentario.Maraisa O. | Overall Experience
El cliente no dejó un comentario.carolyn p. | Overall Experience
Part stolen and vehicle damaged, uhaul claims they are not responsible and has to go through my own insurance. Not secure or crooks working at facility. You expect the storage to be secure but it's not, what about camera, fence, etc to see who did damage and own up to issues, the worst customer service, will let people know to beware of uhaul and never use them as they take no responsibility for their horrible facility and incompetent people.David S. | Overall Experience
The manager as well as the staff at your upper centennial locations was and always is the best of the best! Please pass on the best of my regards!!STEVEN B. | First Impressions
El cliente no dejó un comentario.jen f. | First Impressions
The staff were so helpful and friendly. There was a hornet's nest at the top of my storage unit and I asked to have it removed. I assumed a pest service would take care of it one evening. Without hesitation the young man at the desk out with a stick in the daylight to knock it down. He didn't want me to have to wait to get into my unit safely. Now that's great customer service. We only closed our storage account to move north. Of course we rented a truck then a second from Uhaul to move all of our belongings. Uhaul is the first place we call for moving and storage needs.Linda W. | Overall Experience
As a client for approx. 5 years, I noticed an annual rental price increase exceeding the cost of living and not related to customer related up-dates of the facility -martin o. | Overall Experience
All very good thank youMARIA H. | Overall Experience
El cliente no dejó un comentario.Emil B. | First Impressions
Staff have always taken care of my needs. Michelle and her staff provide excellent service.Tony M. | First Impressions
El cliente no dejó un comentario.Judith B. | Overall Experience
El cliente no dejó un comentario.marianne b. | Overall Experience
El cliente no dejó un comentario.Nino S. | Overall Experience
Security is very good which to me means a lot and the units are clean.Yung Chun H. | Overall Experience
Well doneKen M. | Overall Experience
El cliente no dejó un comentario.Lynda C. | Overall Experience
El cliente no dejó un comentario.Brian N. | Overall Experience
El cliente no dejó un comentario.Anousone S. | First Impressions
El cliente no dejó un comentario.Garrett D. | Overall Experience
El cliente no dejó un comentario.Shena E. | First Impressions
awesome staff we kept facility would defiantly use U-Haul againGRANT W. | Overall Experience
El cliente no dejó un comentario.Cat J. | Overall Experience
Andrew is very professional and polite. He gave me all the information I need and helped answer all my questions. I highly recommend renting from u-haul.Kimberly T. | First Impressions
special thank you to Michelle for your help with billing on the unitdonna c. | Overall Experience
Great staff!!Brian N. | First Impressions
Was very pleased with the service they even called when my son forgot to put lo k on properly when he leftHelen M. | Overall Experience
Price quoted was $30.00 different; still dealing with that issue. Arrived at storage after office hours, after loading to find the unit had someone else's lock on it. Had to leave the rented uhaul van outside unit with ALL OF OUR BELONGINGS, until I can return tomorrow- without my unloading help. No after hours contact #z. I have found the whole experience exhausting.Leigh-Anne L. | First Impressions
Awesome peopleKori W. | First Impressions
Great service, would have preferred 24/7 access. Great customer service by front desk staff. The first night I got there to check in and the system was done, I was unable to get the storage unit that night. The following day I worked until 6pm and got there just before close. The staff were very accommodating and did what they could over the phone to shorten the length of time I would need to spend in the office knowing I would be there just before closing.Cynthia L. | Overall Experience
Friendly staff Very helpful Never had any issuesLeah L. | Overall Experience
Employee was very helpfulLEELA L. | First Impressions
El cliente no dejó un comentario.Stuart M. | Overall Experience
El cliente no dejó un comentario.Ken M. | First Impressions
El cliente no dejó un comentario.Gerald J. | First Impressions
El cliente no dejó un comentario.Taryn O. | Online Move In
Very easy to work with the staff here, all very pleasant and knowledgeableStack E. | Overall Experience
El cliente no dejó un comentario.Marlene G. | Online Move In
El cliente no dejó un comentario.Sean f. | Overall Experience
El cliente no dejó un comentario.Paul T. | Overall Experience
El cliente no dejó un comentario.Caterina B. | Overall Experience
El cliente no dejó un comentario.Salah R. | First Impressions
El cliente no dejó un comentario.RICHARD C. | Overall Experience
El cliente no dejó un comentario.Cat J. | First Impressions
A+++++david k. | Overall Experience
Michelle was very helpful every time we went in to the store and had some great suggestions along the way. Thanks.Marcus B. | Overall Experience
Too much trouble with billing. Michelle tries her best but something is a problem in your system. Why do you not have interact payment available???Debra D. | First Impressions
El cliente no dejó un comentario.WALTER C. | Overall Experience
The entrance driveway @ Highland Rd needs the pot holes filled. This can cause vehicle tires to bulge & get damaged- can be dangerous ! The back RV lot also needs the low spots filled. There are many large puddles when it rains. Understanding that the premises is up for renovations but the pot holes & low spots are a simple fix to convenience customers. Otherwise everything is excellent ! Thx Upper Centennial Staff !George J. | Overall Experience
El cliente no dejó un comentario.Masimba P. | Overall Experience
Everyone that works there is amazingly friendly. Awesome place.Samantha-Leigh S. | Online Move In
Staff kept me smiling on every visitdennise m. | Overall Experience
El cliente no dejó un comentario.PHIL W. | First Impressions
El cliente no dejó un comentario.George D. | Overall Experience
El cliente no dejó un comentario.Lynda J. | Overall Experience
When I first moved my stuff into the storage locker, I went to the office and said it's very dark in there & I can't see anything and that the light bulb is burnt out. They told me I needed to bring my own lightbulb from home as they don't supply them. As I was just staring at the young guy in stunned silence, he added, "My manager says, we supply the electricity, but not the lightbulbs". So, my next trip to bring stuff in, I actually brought a ladder and a lightbulb to change it myself so I could see. Seriously, U-Haul, have a few behind the counter to change them out when they blow....people moving or storing stuff have enough on their plate!! I was almost tempted to unscrew it and take it with me, but I couldn't get to that to the next person! carole e. | Overall Experience
The young man I dealt with was very thorough and courteous. Good experience.Judith B. | First Impressions
When calling the main central U-Haul # they don"t transfer you to the particular location. And fail to contact the location you need with prompt info. There is a disconnect somewhere that needs to be much improved.George J. | First Impressions
Friendly and competent staff!Maraisa O. | First Impressions
El cliente no dejó un comentario.kevin T. | Overall Experience
Everything was fine. No hassles.Ryan D. | Overall Experience
Thank you for all your assistance. I will be back in the spring to rent the space again.paul p. | Overall Experience
The staff didn’t check the storage with me when I give them back the key they did not give me any kind of paper that says everything is okayHamed J. | Overall Experience
Very Friendly and helpful staffDebbie O. | Overall Experience
A 2 hour job turned into 4 hours because reserved truck and equipment were not made available. My car almost locked in overnight when uhaul store closed early, and billed for a dolly I didn't get.Scott P. | Overall Experience
The facilities are very well maintained and the customer service is excellent.KATHY Z. | Overall Experience
Staff were very pleasant and accommodating.Christine L. | Overall Experience
The team were amazing, helpful and knowledgeable. Very pleasant to speak with and conduct business. Thank you team from 130 Upper Centennial, it was a pleasure dealing with you.KIM S. | Overall Experience
Great experience with the staff and service at this location!Scott M. | Overall Experience
Great service and very friendly staffKenneth h. | Overall Experience
Staff greatCody C. | Overall Experience
Very satisfied overall☺Luann E. | Overall Experience
Staff was very helpful and eager to assist when called upon.Eric P. | Overall Experience
It was ok.Shari C. | Overall Experience
Great location, great staff and the manager Michelle was very very understanding and superb. She is a gem and very passionate about her job and the customers in her store. KevinKevin B. | Overall Experience
I'm not happy with the over due account crap still being sent to me. My accounts have never been past duedoug k. | Overall Experience
My experience at this location in Stoney Creek was very enjoyable and professional. Everything worked out well with my services: U Haul Truck and Storage. Michelle P. The Best !!! KBKevin B. | First Impressions
You just sent me a transaction report saying I moved out of my unit on the 10th. I moved out on the 1st and notified the person who I returned my truck with. Terrible experience!!leroy d. | Overall Experience
I don't know what happened I got the storage but I couldn't get my things in cause there was a key lock on the one that I got. I first was told that the computer said we didn't have 24 hours accessCaterina G. | First Impressions
It was a stress free moveConstance H. | Overall Experience
SíBrent B. | Overall Experience
My only concern was the increase to my rental fee over 2 years. I started at a rate of $80ish /mnth & ended with $99/mnth. That is a stiff increase over a 2 y period. Staff very professional & helpfulKAREN A. | Overall Experience
Could be open to access unit until 9pm every night.. otherwise no issuesPeter T. | Overall Experience
Everything was all good tanksRichard R. | Overall Experience
I had no issues at all with this storage facility, The people at the service counter were very helpful.Ron C. | Overall Experience