Comentarios de los clientes para U-Haul Moving & Storage of Stoney Creek

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Stoney Creek

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Leigh-Anne L. | First Impressions |
Clasificación:

Price quoted was $30.00 different; still dealing with that issue. Arrived at storage after office hours, after loading to find the unit had someone else’s lock on it. Had to leave the rented uhaul van outside unit with ALL OF OUR BELONGINGS, until I can return tomorrow— without my unloading help. No after hours contact #z. I have found the whole experience exhausting.

Adam K.
Clasificación:

I just want to send a big Thank You to Nolan at the 130 Upper Centennial Pkwy, Stoney Creek location. I pushed my work day too long and came really close to missing closing time, but I did make it. I was exhausted from my long day at work in St Catherines, Nolan was in a good mood at 6:45pm, polite, knowledgeable of my question or two, well trained, eager, happy to work at a great uHaul location and outgoing (I forgot about the mirror I broke in my rental and he had no issues cleaning it up for me ... I did help him because it was very cold out. Thank You, Nolan! I'll be back for another rental.

Ronald V.
Clasificación:

Nothing really. Personnel was cheerful and courteous. Truck was clean and in good condition. Thanks!

Shari M.
Clasificación:

Staff member was very friendly, helpful and knowledgeable. She explained everything perfect to me, answered all of my questions, and made sure I had everything I needed before she walked me out to the truck!

GITENDERK V.
Clasificación:

I was charged double for no reason

Jim M.
Clasificación:

Great experience again

Joseph I.
Clasificación:

El cliente no dejó un comentario.

Bezan A.
Clasificación:

El cliente no dejó un comentario.

Shabbir A.
Clasificación:

Truck was returned within 2 hours but still got charged more than $119 There should be a minimum fee option

Kori W. | First Impressions |
Clasificación:

Awesome people

Jason P.
Clasificación:

El cliente no dejó un comentario.

Jose S.
Clasificación:

The lady in the counter does not have customer skills at all. The bed floor was full of snow which makes it unusable. The gas tank wasn't full even when they told me it was. The odometer was showing a different number than the one online and even when I changed it and uploaded a picture of it, I still got charged the original one. It wasn't a lot but still makes you think that either the guys are not checking the odometer or they are just trying to make more money out of it. It wasn't a pleasant experience at all.

Eric B.
Clasificación:

El cliente no dejó un comentario.

Yosola A.
Clasificación:

El cliente no dejó un comentario.

Heather B.
Clasificación:

Both csr were friendly and very helpful. I urgently need the bathroom and they said ok which was great because I really need to go. They saw urgency and allowed it. Very happy with the service.

Louis B.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

Great experience !!! The staff is friendly and very knowledgeable!! I'll be renting my moving vehicles from this location any time I need them !!

Leeanne M.
Clasificación:

El cliente no dejó un comentario.

Peter W.
Clasificación:

Great location. Quick and easy pickup and return process, however, the truck was very dirty inside. Coffee stains everywhere, sticky steering wheel and seats, and human/pet hair stuck to dashboard. The truck was also in very rough shape and drove very poorly (felt unsafe). I like the location and the process was quick, but the equipment was horrible.

Sasha P.
Clasificación:

El cliente no dejó un comentario.

John P.
Clasificación:

El cliente no dejó un comentario.

Cynthia L. | Overall Experience |
Clasificación:

Great service, would have preferred 24/7 access. Great customer service by front desk staff. The first night I got there to check in and the system was done, I was unable to get the storage unit that night. The following day I worked until 6pm and got there just before close. The staff were very accommodating and did what they could over the phone to shorten the length of time I would need to spend in the office knowing I would be there just before closing.

Carl H.
Clasificación:

I was very annoyed that Uhaul didn't have a truck for me in St.Catharines or Niagara Falls I had to get one from Stoney Creek and was charged for going over on mileage this is ridiculous.

Ted L.
Clasificación:

Staff was very friendly both when picking up the vehicle and returning. Very pleasant experience !

Lee P.
Clasificación:

Charged for a 25' and got a 15' . Lock box and instructions were not very clear. Lock was a challenge to open.

Adekunle I.
Clasificación:

Easy flexible service. Awesome

Michael P.
Clasificación:

So the truck that was given to me was a 15 footer - to start off with it only had 1/4 of fuel - the wipers did not clean the windshield as they where falling apart- the front end was loose when turning corners and the alignment was out and steering was off - also both front tires where bald on the edges - for having to drive 150km that AM i am lucky to be alive ! Will ensure next time to way out my options with rental company's thank you

Nancy D.
Clasificación:

Service was crap... no mask, not set up property, had us in the parking lot in so many directions, all in smoke breaks. I even video taped the gong show. Terrible staff crew... pick up and drop off.

Graham P.
Clasificación:

Up to their usual standard. No issues.

Leah L. | Overall Experience |
Clasificación:

Friendly staff Very helpful Never had any issues

Shane S.
Clasificación:

El cliente no dejó un comentario.

Ken M.
Clasificación:

El cliente no dejó un comentario.

Ashley M.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

I called the customer service number to rent a truck and told the person what I was picking up (king mattress/box springs) and he said the 8' truck would be good. I went to uhaul to pick up the truck and was told that wouldn't be big enough and was told to get a 15' truck (totally wasn't needed). The CSR who served me was not wearing a mask - his gaiter was around his neck. I was not screened up on entering the location. The CSR swore (shit/fuck) multiple times during our transaction and told me “I close the door at 7, if you come back with the truck at 7:02, I won't even look at you”. He also took pictures of my boyfriends ID with his personal phone which seemed incredibly inappropriate. I was actually shocked at how unprofessional this guy was. Lucky for Uhaul, you don't really have competition!

LEELA L. | First Impressions |
Clasificación:

Employee was very helpful

Stuart M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ken M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Blake L.
Clasificación:

El cliente no dejó un comentario.

Rawan A.
Clasificación:

El cliente no dejó un comentario.

Kaman B.
Clasificación:

El cliente no dejó un comentario.

Barbara D.
Clasificación:

El cliente no dejó un comentario.

Bill F.
Clasificación:

all good already

SAMUELDAVID A.
Clasificación:

El cliente no dejó un comentario.

Gerald J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Taryn O. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Edwin M.
Clasificación:

I was very frustrated and disappointed to find out that the truck ai reserved had a red engine light on. The older lady at the Rymal Road location just send us to another location without even being courteous, no apologies for the trouble. I was about 1.5 hrs behind my schedule after the whole ordeal. The staff at the upper centennial location were very kind and helpful, unfortunately I could finish my move. I had originally booked the truck for two days, due to this inconvenience I could only had the truck for one day; which means I will have to complete my move on the 27th of December!! Not very happy!

PETER L.
Clasificación:

Perfect

NAWABMOHAMMEDABU K.
Clasificación:

Staff was very friendly and helpful.

RANICK KITRUIZ D.
Clasificación:

Good job. Keep it up.

Stack E. | Overall Experience |
Clasificación:

Very easy to work with the staff here, all very pleasant and knowledgeable

Marlene G. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Sean f. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Khurram A.
Clasificación:

Car Drop key was not labeled as key drop box. Furthermore my contract did not mentioned correct drop off location. I had to go to another location and was also charged extra miles for doing so. What a pathetic combination of service nightmare.

Bryan J.
Clasificación:

El cliente no dejó un comentario.

Paul T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Caterina B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Salah R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Reginald P.
Clasificación:

El cliente no dejó un comentario.

Carole C.
Clasificación:

Great service once again! Thanks!

Doug V.
Clasificación:

Everything went extremely well. The trailer worked great and easy to setup. The staff where informative and friendly. Thank you U Haul

Yehuda K.
Clasificación:

Leave a little more room for driver to get into the vehicle. Truck beside was parked close and not all customers are thin like the staff.

Teresa B.
Clasificación:

Rented cargo van and rental unit for items we were picking up, got back to Uhaul only to find out our reservation was not kept or was not showing so they rented the unit, we had to scramble to find a unit to empty cargo van thus putting on more kms than needed. Deeply disappointed.

FRED C.
Clasificación:

Very friendly staff, and couldn't believe I received truck in this condition, they were cleaning it as soon as I was leaving, fast and prompt service

Annette P.
Clasificación:

I want to say only one thing. There is a weird pull to the right when driving more than 100 km per hour. I would check this out to make sure it is ok for the next person.

DANIEL L.
Clasificación:

I tried to check out when I brought my vehicle back and the representative took 30 mins to check me out. It was super frustrating. I rented the truck for a couple hours. It took 15 mins to get the vehicle and 30 mins to checkout. Unacceptable. Should be a much quicker process.

Sarah I.
Clasificación:

El cliente no dejó un comentario.

RICHARD C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

elizebth U.
Clasificación:

El cliente no dejó un comentario.

Winston B.
Clasificación:

Customer service.

Luc C.
Clasificación:

El cliente no dejó un comentario.

John G.
Clasificación:

El cliente no dejó un comentario.

Jacob T.
Clasificación:

Truck was absolutely clapped, whole front end would violently shake if doing over 70km/h

Brian B.
Clasificación:

Even when the representative put a note on my file not to charge the credit card, that I wanted to pay by debit the following day, for some reason the credit card was still charged! So it shows that the company itself can't follow simple instructions when your employee's put notes on the file.. I booked online with a credit card, I shouldn't have been asked to provide the card in store, I was under the impresssion things were paid for when I reserved the booking, however apparently the company will only hold the reservation with the card but not actually bill it which became inconvenient! Should change the policies! And I've rented from the same location a couple times, why I wouldn't be stored in the system as a renter with my licence already provided was inconvenient as well.. but you'll charge me more for gas if I don't bring it back exactly at same level even it's $5 short on gas you'll charges me $50 which is a joke...

Erin D.
Clasificación:

Have the truck that was reserved available.

Bentley R.
Clasificación:

El cliente no dejó un comentario.

John J.
Clasificación:

More helpful return process when location is open

PHILIPA J.
Clasificación:

El cliente no dejó un comentario.

Jason C.
Clasificación:

El cliente no dejó un comentario.

Katherine S.
Clasificación:

60.00 retainer for a utility cart seemed a bit much for a $10.00 rental.

Ronald C.
Clasificación:

El cliente no dejó un comentario.

james M.
Clasificación:

The two ladies that worked there and served me were very good at what they did.

Cat J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Chad W.
Clasificación:

El cliente no dejó un comentario.

Muhammad Ijaz A.
Clasificación:

It took me two hours to get my truck, as there was a system error which showed my reservation is expired and after holding call on call center queue for 2 hours I was able to get my reservation. Call center queue time is pretty long and it disturbed my whole movement plan.

Thaddaeus L.
Clasificación:

The ladies I dealt with at the desk were friendly efficient and excellent all around.

Larry J.
Clasificación:

El cliente no dejó un comentario.

Theodore V.
Clasificación:

na

James P.
Clasificación:

I originally attended the U-Haul at 524 upper Wellington in Hamilton. I received TERRIBLE service while there. I reserved, paid for and sent my personal vehicle away only to find out they didn't have the keys to the truck I had rented and paid for. They offered my no solution to my problem, were unprofessional and rude. I then went to the 130 Upper Centennial location and dealt with Morgan. She was absolutely FANTASTIC! She had me in and out quickly and professionally. When I returned the truck I was met by a young guy who treated me like an old friend. He checked me back in, checked over the truck and I was on my way. I will never go to the Upper Wellington location again, even though it is very close to my house. If someone, store manager etc, from the upper Wellington store would like to discuss this I would be happy to. I don't want to sound like a “complainer” but I think it's important that a store owner knows what the staff are doing and acting.

DEREKDANIEL E.
Clasificación:

U-haul screwed me i will continue to warn anyone I meet to never use any uhaul services

david k. | Overall Experience |
Clasificación:

A+++++

Shawn A.
Clasificación:

I rented a 9' cargo van and requested to pick it up from the Big Bee 1528 Barton St E, Hamilton location for Saturday, October 24 at 9:30 AM. The time and location were confirmed twice by email and by voicemail. I arrived at the pick-up location at the designated time to find there was no van. I called to enquire where the van was and I was told I have to come to the 130 Upper Centennial Pkwy location to pick it up. I had to find an alternate means of transportation to get to the new location which set me behind an hour on the day. Why would u-haul confirm the pick-up location twice and not give me advance notice that the van would not be there afterall? I also notice the interior of the van was still being cleaned when I arrived which was at 10:15am (45 minutes after the 9:30am booking), which implies the van wasn't ready for me even if I had miraculously shown up at the other location at the time of my booking. Not happy with this service at all. I have to move my parents into their new place next month and I will not be using U-haul again.

Daniel D.
Clasificación:

not much. i have found this location to always treat me very well. even though i checked my wiring at home we had an issue with the trailer lights. michele through some trouble shooting found the fault was with my plug an the vehicle she found a plug in they found a plug in the shop replaced the plug on my vehicle and got me underway in a safe and timely manner. and dropping off the trailer was very quick and easy. the only thing if i could change here is the drainage in the yard so your employees are not working in so much water. it would not be hard to achieve this with a small excavator and a parking lot drain from home depot or tile drain the area with tile drain like that around a house and some gravel. would make it much safer for your employees and customers.

JOHNV JR C.
Clasificación:

Everything went smoothly. Very competent team.

CHRISTOPHERMICHA D.
Clasificación:

not the fault of the location but they had our reservation at the wrong location.

Florin M.
Clasificación:

El cliente no dejó un comentario.

Marcus B. | Overall Experience |
Clasificación:

Michelle was very helpful every time we went in to the store and had some great suggestions along the way. Thanks.

Gareth C.
Clasificación:

El cliente no dejó un comentario.

Jun S.
Clasificación:

El cliente no dejó un comentario.

peter L.
Clasificación:

El cliente no dejó un comentario.

William P.
Clasificación:

El cliente no dejó un comentario.

John W.
Clasificación:

El cliente no dejó un comentario.

Joe B.
Clasificación:

everything ran smoothly and associate who assisted was very friendly, kind and helpful.

John M.
Clasificación:

The overall rental experience was great.The only issue I have is with the large puddle in your back parking lot.  Two of your employees had to step into the puddle and get wet feet to connect and disconnect the trailer.  You need to either fix the drainage or supply your staff with rubber boots. Thank you for addressing this. John Matthews

Ronald M.
Clasificación:

El cliente no dejó un comentario.

Justin F.
Clasificación:

Nothing needs to be done. Larsen was awesome when I returned my trailer. Great customer service

Frankie S.
Clasificación:

Poor counter customer service experience. Opted for the online reservation that was much more efficient

Steve E.
Clasificación:

El cliente no dejó un comentario.

Gerard S.
Clasificación:

El cliente no dejó un comentario.

Debra D. | First Impressions |
Clasificación:

Too much trouble with billing. Michelle tries her best but something is a problem in your system. Why do you not have interact payment available???

WALTER C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ralph M.
Clasificación:

Quick, efficient and courteous. Keep up the good work.

Frank P.
Clasificación:

Staff members were very helpful and easy to deal with. Person who did our order and set up the trailer was knowledgeable and thorough. I will definitely use this location again because of the customer service I recieved

Celestino D.
Clasificación:

Very Friendly. Clerks

Mark S.
Clasificación:

El cliente no dejó un comentario.

Johnny R.
Clasificación:

Check for damage and make sure nothing is broken. Also they told me they would call me when the trailer arrived at the location and they did not

Miguel M.
Clasificación:

Very very BAD customer service. I wouldn't recommend this location to anybody.

C B.
Clasificación:

El cliente no dejó un comentario.

Christina V.
Clasificación:

El cliente no dejó un comentario.

Celestino D.
Clasificación:

El cliente no dejó un comentario.

Michael T.
Clasificación:

The staff was very friendly and accommodating. Would use this location again in a heartbeat!

DANNY M.
Clasificación:

N/a

George J. | Overall Experience |
Clasificación:

The entrance driveway @ Highland Rd needs the pot holes filled. This can cause vehicle tires to bulge & get damaged- can be dangerous ! The back RV lot also needs the low spots filled. There are many large puddles when it rains. Understanding that the premises is up for renovations but the pot holes & low spots are a simple fix to convenience customers. Otherwise everything is excellent ! Thx Upper Centennial Staff !

Masimba P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Samantha-Leigh S. | Online Move In |
Clasificación:

Everyone that works there is amazingly friendly. Awesome place.

dennise m. | Overall Experience |
Clasificación:

Staff kept me smiling on every visit

PHIL W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

George D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lynda J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

carole e. | Overall Experience |
Clasificación:

When I first moved my stuff into the storage locker, I went to the office and said it’s very dark in there & I can’t see anything and that the light bulb is burnt out. They told me I needed to bring my own lightbulb from home as they don’t supply them. As I was just staring at the young guy in stunned silence, he added, “My manager says, we supply the electricity, but not the lightbulbs”. So, my next trip to bring stuff in, I actually brought a ladder and a lightbulb to change it myself so I could see. Seriously, U-Haul, have a few behind the counter to change them out when they blow....people moving or storing stuff have enough on their plate!! I was almost tempted to unscrew it and take it with me, but I couldn’t get to that to the next person! 😊

Judith B. | First Impressions |
Clasificación:

The young man I dealt with was very thorough and courteous. Good experience.

George J. | First Impressions |
Clasificación:

When calling the main central U-Haul # they don"t transfer you to the particular location. And fail to contact the location you need with prompt info. There is a disconnect somewhere that needs to be much improved.

Maraisa O. | First Impressions |
Clasificación:

Friendly and competent staff!

kevin T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ryan D. | Overall Experience |
Clasificación:

Everything was fine. No hassles.

paul p. | Overall Experience |
Clasificación:

Thank you for all your assistance. I will be back in the spring to rent the space again.

Hamed J. | Overall Experience |
Clasificación:

The staff didn’t check the storage with me when I give them back the key they did not give me any kind of paper that says everything is okay

Debbie O. | Overall Experience |
Clasificación:

Very Friendly and helpful staff

Scott P. | Overall Experience |
Clasificación:

A 2 hour job turned into 4 hours because reserved truck and equipment were not made available. My car almost locked in overnight when uhaul store closed early, and billed for a dolly I didn't get.

KATHY Z. | Overall Experience |
Clasificación:

The facilities are very well maintained and the customer service is excellent.

Christine L. | Overall Experience |
Clasificación:

Staff were very pleasant and accommodating.

KIM S. | Overall Experience |
Clasificación:

The team were amazing, helpful and knowledgeable. Very pleasant to speak with and conduct business. Thank you team from 130 Upper Centennial, it was a pleasure dealing with you.

Scott M. | Overall Experience |
Clasificación:

Great experience with the staff and service at this location!

Kenneth h. | Overall Experience |
Clasificación:

Great service and very friendly staff

Cody C. | Overall Experience |
Clasificación:

Staff great

Luann E. | Overall Experience |
Clasificación:

Very satisfied overall☺

Eric P. | Overall Experience |
Clasificación:

Staff was very helpful and eager to assist when called upon.

Shari C. | Overall Experience |
Clasificación:

It was ok.

Kevin B. | Overall Experience |
Clasificación:

Great location, great staff and the manager Michelle was very very understanding and superb. She is a gem and very passionate about her job and the customers in her store. Kevin

doug k. | Overall Experience |
Clasificación:

I'm not happy with the over due account crap still being sent to me. My accounts have never been past due

Kevin B. | First Impressions |
Clasificación:

My experience at this location in Stoney Creek was very enjoyable and professional. Everything worked out well with my services: U Haul Truck and Storage. Michelle P. The Best !!! KB

leroy d. | Overall Experience |
Clasificación:

You just sent me a transaction report saying I moved out of my unit on the 10th. I moved out on the 1st and notified the person who I returned my truck with. Terrible experience!!

Caterina G. | First Impressions |
Clasificación:

I don't know what happened I got the storage but I couldn't get my things in cause there was a key lock on the one that I got. I first was told that the computer said we didn't have 24 hours access

Constance H. | Overall Experience |
Clasificación:

It was a stress free move

Brent B. | Overall Experience |
Clasificación:

Yes

KAREN A. | Overall Experience |
Clasificación:

My only concern was the increase to my rental fee over 2 years. I started at a rate of $80ish /mnth & ended with $99/mnth. That is a stiff increase over a 2 y period. Staff very professional & helpful

Peter T. | Overall Experience |
Clasificación:

Could be open to access unit until 9pm every night.. otherwise no issues

Richard R. | Overall Experience |
Clasificación:

Everything was all good tanks

Ron C. | Overall Experience |
Clasificación:

I had no issues at all with this storage facility, The people at the service counter were very helpful.

theo l. | Overall Experience |
Clasificación:

Very helpful

Judith H. | Overall Experience |
Clasificación:

Experience met all expectations

Katrina W. | Overall Experience |
Clasificación:

Only small issue was the door would pop off the track. But we weren't in and out often enough for it to matter. Clean, well lit even the lockers were lit.

MEREDITH H. | Overall Experience |
Clasificación:

Everything was fine.

katrina b. | Overall Experience |
Clasificación:

Vittorio saved my skin when I needed help!

James B. | Overall Experience |
Clasificación:

The only thing was the price a month was a little high

NICK P. | Overall Experience |
Clasificación:

Only one issue. When they did the roof l. I had 3 flat tire, due to roof screws. They said could have picked it up anywhere. I doubt. The day after visiting the storage. My tire was low 3x. That was o

Janice P. | Overall Experience |
Clasificación:

Our unit had water damage. Very poor storage facility! Filed a claim with uhaul Canada. Drywall falling off, tape falling off, water Mark's on the drywall. Holes in the unit

Terry L. | Overall Experience |
Clasificación:

Extremely helpful staff went above and beyond helping me out . Would highly recommend them and there facility

W-Christopher M. | Overall Experience |
Clasificación:

nice operation with all my questions answered

Megan D. | Overall Experience |
Clasificación:

Nice, clean and secured. I even noticed some upgrades happening to lockers and the grounds! Just wish access hours were 24/7 as my husband works shift work and it is hard to work around storage hours.

FLAVIUS C. | Overall Experience |
Clasificación:

To bad i cant attach pictures or videos with the RAT'S i had in my unit that i rented for 1 month there .. I had damages for over $2000 and all U-haul said "was you didnt buy insurance so we dont cvr"

Michael R. | Overall Experience |
Clasificación:

A great experience

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