El cliente no dejó un comentario.Naga Satya Gopal P.
Customer Reviews for U-Haul Moving & Storage of Stoney Creek
Stoney Creek, ON L8J2T7
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 5/23/2022: 7:00 a. m. - 4:00 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Stephan D.
El cliente no dejó un comentario.Rowland W.
El cliente no dejó un comentario.paul T.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Zora J.
El cliente no dejó un comentario.Nicole S.
Have a staff well informed, I was denied a rental having a valid international drivers license with the excuse that I didn't have a valid international drivers license, as I was also treated as if I was going to stole the truck.Nestor V.
El cliente no dejó un comentario.Monte M.
The truck was clean and well maintained, but the cabin smelled of cigarette smoke.Nicholas C.
El cliente no dejó un comentario.michael D.
Thank you for including the trailer hitch ball mount with the wagon rental. It wasn't clear on the uhaul website if that was included in the wagon rental or not. Also, thank you for connecting the wagon to my hitch. It worked perfect. I would rent the small wagon again and I recommend this location.Michael P.
El cliente no dejó un comentario.LUCIO F.
Trailer wiring was broken at time of pick up. It was quickly repaired. I would suggest a quick review of equipment prior to customer pick up to avoid delays in the processChristopher G.
El cliente no dejó un comentario.Corey P.
El cliente no dejó un comentario.Edwin M.
We were very happy with the service. Fast, knowledgeable and trailer in great shape. Do wish they would include spare tires though just so you feel better when travelling far.TARA D.
Excellent service from the team from picking up the vehicle and dropping it back.Kudzanai C.
I called customer service to mention the poor mechanical condition of the truck, and was told that a note was left and location manager would discuss with me on return. It has been a full business day since return and I have not heard back. I did not have any confidence that the truck would get me across the country - which fortunately it did. The experience was nerve-wracking, every tiny bump on the road was extremely uncomfortable and my load was shaken and moved considerably - I had to readjust at every fuel stop. I'm quite disappointed and feel I did not receive equipment of the quality I expected, especially considering the cost, and mentioned to customer service that I would like some sort of reimbursement for the stressful experience - no action was taken.Thilina F.
El cliente no dejó un comentario.Marjorie T.
El cliente no dejó un comentario.Wojciech D.
El cliente no dejó un comentario.Paul N.
The assistant who helped me was extremely pleasant and helpful.Kevin D.
El cliente no dejó un comentario.Tom B.
the tires on the car hauler were at the wear bars on most and below on 1 of themGary W.
El cliente no dejó un comentario.Lynn G.
My only comment, and it's something that I found a little odd was that the person who I dealt with asked for my license, which I produced, they then proceeded to enter it on the computer screen then took a picture of my license with a personal cell phone. This I found a little concerning. If the company needs a copy or scan it should be done with company equipment not a personal device.Roger P.
El cliente no dejó un comentario.Michele M.
El cliente no dejó un comentario.Jessica H.
Friendly and efficient staff. I have used this location on several occasions and received good service.DANIEL P.
Everything was as expected.Emily M.
Efficient, all hands on deck even at 7am!LUIS R.
I was, I thought pre registered through the U Haul app for advanced check in. When I arrived there was no instructions on the app as to what to do upon arrival so I was forced into the long check in line at opening on the day I reserved. Perhaps this is normal and my reservation was secured but I was expecting to avoid such a lineup by pre registering through the app. Suffice it to say it was only a minor inconvenience but one I thought worth mentioning. Staff was quick and pleasant to get us on our moving day task at hand.David H.
El cliente no dejó un comentario.Waylon M.
When asking for vehicle to move with . I wanted a site that was within 5km of me. Because all my moving was on the west end of the city and I live in the west end of the city. Instead you send me to a U-Haul site that was 23 km the east end of the city . To tell me I have 20 km free. Well that was gone just driving it back to the west end of the city. In total I did 60km. Should of been 20 km . More customer satisfaction would be to rent a vehicle in there location than to rent from a location on the other side of the city.James T.
El cliente no dejó un comentario.Godwin E.
Excellent and friendly service.Elmuataz D.
Michelle helped us at the counter A+ customer service, easy transaction and professional.Maria D.
I always get great service when I rent from hereDAVID L.
It was unclear what trailer wiring for lights was needed - causing me to have to interrupt my rental and buy a lighting harnessJim M.
Excellent servicesandeep V.
Communication is key guys, staff was very uneducated at their own field of work. Terrible experiencephil F.
El cliente no dejó un comentario.ANDREW J.
Awesome experience, the staff was polite, informative and a pleasure to deal with!Todd M.
El cliente no dejó un comentario.Justin B.
Awesome place and good crewJULIO CESAR L.
Ensure that my reservation is processed properly for an after hours truck pickup. It took me 4 phone calls, and too many hours to resolve an issue that never should have happened in the first place. After my reservation was changed to allow for me to pick up my vehicle (self-serve after hours), the remainder of the experience was fine.Ilija J.
El cliente no dejó un comentario.DAX G.
El cliente no dejó un comentario.Taras S.
the location where I was supposed to pick up the item wasn't available at 2277 barton St. THE SERVICEMEN ARE ROOT , unpleasant. I'LL NEVER COME BACK Peter.Piotr J.
Employees are friendly and very knowledgeable. Highly recommend this location.charlene H.
let the customers know that you are charging them safe move charge and if they agree do not add it automatically .Jacques Y.
I cant offer any advice on improvements , we were well pleased.John C.
Friendly and efficient serviceLisa D.
El cliente no dejó un comentario.Bojan V.
Great experience all around. Staff was helpful and very courteous.bob C.
Great young man that waited for us to arrive at 7pm Friday night. Very pleasant and hooked us all up. Great service and excellent person to deal with. Kudos to him for sure!!!Kenneth Gregory W.
El cliente no dejó un comentario.Lisa P.
Great staff! Excellent service!Curtis W.
The staff are pleasant and try to accommodate their customers.Zora J.
Great staffThomas H.
El cliente no dejó un comentario.BRIAN O.
El cliente no dejó un comentario.scott R.
it as so helpfull how they explained how to use the trailer i would defenitely rent againWALTER C.
The staff under the great leadership of Michelle, are always friendly and willing to helpDAVID L.
Renting the unit was easy but I was never advised to load and lock it upon rental. Unit 204 was in horrible condition upon arrival but we had a short timeline in our move so I couldn't make adjustments with it being the only unit left. I got a call for this a week later. I preordered large orders of boxes online twice first time order wasn't picked upon arrival. Second time I added a note to my order indicating I didn't have time to wait for it to be picked. When we arrived the order wasn't ready when I mentioned the note to the attendant I was told they didn't get any notification. Then he picked the order which we had to review it three times as all items that were multiples he only picked singles for and then had to return again for missing items. Getting a call from them that I provided the wrong sizing for the item I ordered and had to return to pay for them? I prepaid online and requested the same size I was provided by the attendant but had to talk over him when he called because he wasn't listening to my explanation. Second months rent wasn't withdrawn from credit card on file so I received two calls from the manager along with two letters mailed to my home after sorting out the issue. The unit was in a horrible state dry walled, with huge cracks allow moisture to pool on the floor of the unit. Drywall tape on corners needed repairs corner of unit needed to be swept out as there was all sorts of debris. Boxes covered in jip rock from where birds got in and chipped it away. I even had a bird in the unit one day I went to load in boxes. Staff seemed young and inexperienced and not very eager to correct problems or have attitude when issues were brought to their attention. In the winter months snow and ice were left to pool at the edge of the unit which had broken concrete that allowed the ice to pool and de thaw along the doorway so I couldn't place boxes two feet from the edge or they would get wet. When removing the boxes for our move they all had debris on the bottoms from the floor or pieces of the ceiling, it was an outdoor unit so I expected some moisture but a few boxes were soggy and had a musty odour likely because the cracks allowed a lot of moisture to get into the unit. I wouldn't do business with this location or suggest their services to anyone I know.Patricia K. | Overall Experience
El cliente no dejó un comentario.JONATHAN W.
I was skeptical but I felt I have gotten good value for my rent payment and it was convenient because of the helpful, efficient and friendly young staff. Good service is rare with the young people of today. Not at UHaul Upper Centennial though.MATTHEWD H. | Overall Experience
El cliente no dejó un comentario.Robair Y.
All goodMark S.
El cliente no dejó un comentario.randy A.
El cliente no dejó un comentario.Justin P.
FIRE the general manager of the traffic division named LUCY who is the most disgusting disgraceful person i have ever had to deal with so rude so annoying and so disrespectful and i have even heard that at every single Uhaul locations nobody can stand this woman because she is si rude and abusive to then so do us all a favor and FIRE THE BITCHChristopher N.
El cliente no dejó un comentario.ANDREA R.
The pickup experience was great, but the booking experience was far from it. I booked the truck with a guaranteed pickup in Hamilton. We were actually moving from Brulington, but the Hamilton location was the closest one that was guaranteed. Then 3 days prior to the moving date I got a text to call regarding my booking. I called and they let me know that the truck was not available and asked if I could pickup in Niagara Falls! That is an almost an hour away from Hamilton. Eventually they found a truck in Stoney Creek that I agreed to. Then 1 day before the pickup they texted again and I called back, and they had switched it back to Hamilton, which was good, but now with a 10:30am pickup instead of 9:30am. I received $50 off of my order, but the booking experience was very frustrating and stress inducing. The experience of pickup, truck use, and drop off was very good though.Grant M.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.Max J.
The truck was clean but poorly maintained. It was by far the scariest drive I've ever had. Engine won't hit the upper gears and runs loud, the steering needs alignment and the brakes need servicing. Also I specifically requested no additional rental equipment and I was charged for the moving dolly that was left in the truck.Eric G.
El cliente no dejó un comentario.Ken C.
El cliente no dejó un comentario.NHUT T. | First Impressions
Overall experience was good. Customer service was great. Highly recommended.Aman K.
El cliente no dejó un comentario.Shane W.
Renting was a very positive experienceKannan S.
Great experience, very organized.Mark R.
I have made 16km today and I paid $85. Isn't it a bit too much?Admin A.
El cliente no dejó un comentario.Greg P.
El cliente no dejó un comentario.Alexandria M.
No commentsrenzo D.
El cliente no dejó un comentario.Frank M.
El cliente no dejó un comentario.ari c. | Overall Experience
El cliente no dejó un comentario.Paul M.
Really no need for employment. The staff was very friendly, helpful and efficient.PAUL B.
El cliente no dejó un comentario.Gerald M.
Overall great experience !bronco J.
El cliente no dejó un comentario.Duane H.
El cliente no dejó un comentario.Les G.
El cliente no dejó un comentario.Rahul Dutt J.
El cliente no dejó un comentario.Samantha K.
Great customer service quick fast and on point.Adam L.
El cliente no dejó un comentario.Kelly S.
Everything from the start to the end was very bad, rented a pickup, was only 2 wheel drive not 4wd, and no one mentioned that anywhere, tires was all season and in a very poor condition, the gas gage not working properly, so ended up paying for a hug amount of gas without anything back, front desk agents are very low on customer service and on everything else as well, they are liars and they even don't have the basic sense how to deal and respect humans, if you want more details, contact me!Sherif M.
When the gas returned is higher than when picked up there should be a refund. If I was did not return the vehicle with adequate gas I get charged an absurd amount. I was over by 1/4 tank which is approx $40 and the gas needle was stuck while filling up. I put in $40 and the needle was still say 29 miles to empty. I added more then it shot up. No refund nothing plus I rent a unit on top of that. Very upset.PHIL W.
Very friendly and helpful staff who clearly knew what they were doing. Thanks to them, especially the person who helped me.BARBARALYNN M.
El cliente no dejó un comentario.James S. | Overall Experience
El cliente no dejó un comentario.Wayne M. | Overall Experience
Garbage business. They "updated" the door to my unit 5 months after being there and then all my stuff was destroyed. Liam an employee at the location also decided to go and run his big mouth about my personal information and nothing was done. DO NOT USE THIS PLACE. BIGGEST JOKE EVER. DOESNT TAKE CUSTOMER SERVICE SERIOUSLY AT ALL.Samantha L. | Overall Experience
Awesome, super friendly staff, thanks!Eric D. | First Impressions
El cliente no dejó un comentario.Ashley D. | Overall Experience
El cliente no dejó un comentario.Blaine L. | Overall Experience
Michelle and her entire staff were excellent! Michelle was always able to answer questions and always in hand if needed! Thank you to everyone who made these last eight months easier than I expected. Constance ScanlanConstance S. | Overall Experience
El cliente no dejó un comentario.Catherine S. | Overall Experience
Nolin was great and very helpful.ROB A. | First Impressions
Very accessible and very friendly and helpful staffSue L. | Overall Experience
I will never deal with uhaul and the people, I have never been treated so poorly unprofessional, they should all be fired starting with the regional manger Casey , Lucy, the store manager Michelle ,assistant manager Nolan and there incompetent employeesCecilia R. | Overall Experience
El cliente no dejó un comentario.Shari C. | First Impressions
El cliente no dejó un comentario.Maraisa O. | Overall Experience
El cliente no dejó un comentario.carolyn p. | Overall Experience
Part stolen and vehicle damaged, uhaul claims they are not responsible and has to go through my own insurance. Not secure or crooks working at facility. You expect the storage to be secure but it's not, what about camera, fence, etc to see who did damage and own up to issues, the worst customer service, will let people know to beware of uhaul and never use them as they take no responsibility for their horrible facility and incompetent people.David S. | Overall Experience
The manager as well as the staff at your upper centennial locations was and always is the best of the best! Please pass on the best of my regards!!STEVEN B. | First Impressions
El cliente no dejó un comentario.jen f. | First Impressions
The staff were so helpful and friendly. There was a hornet's nest at the top of my storage unit and I asked to have it removed. I assumed a pest service would take care of it one evening. Without hesitation the young man at the desk out with a stick in the daylight to knock it down. He didn't want me to have to wait to get into my unit safely. Now that's great customer service. We only closed our storage account to move north. Of course we rented a truck then a second from Uhaul to move all of our belongings. Uhaul is the first place we call for moving and storage needs.Linda W. | Overall Experience
As a client for approx. 5 years, I noticed an annual rental price increase exceeding the cost of living and not related to customer related up-dates of the facility -martin o. | Overall Experience
All very good thank youMARIA H. | Overall Experience
El cliente no dejó un comentario.Emil B. | First Impressions
Staff have always taken care of my needs. Michelle and her staff provide excellent service.Tony M. | First Impressions
El cliente no dejó un comentario.Judith B. | Overall Experience
El cliente no dejó un comentario.marianne b. | Overall Experience
El cliente no dejó un comentario.Nino S. | Overall Experience
Security is very good which to me means a lot and the units are clean.Yung Chun H. | Overall Experience
Well doneKen M. | Overall Experience
El cliente no dejó un comentario.Lynda C. | Overall Experience
El cliente no dejó un comentario.Brian N. | Overall Experience
El cliente no dejó un comentario.Anousone S. | First Impressions
El cliente no dejó un comentario.Garrett D. | Overall Experience
El cliente no dejó un comentario.Satveer B. | First Impressions
awesome staff we kept facility would defiantly use U-Haul againGRANT W. | Overall Experience
El cliente no dejó un comentario.Cat J. | Overall Experience
Andrew is very professional and polite. He gave me all the information I need and helped answer all my questions. I highly recommend renting from u-haul.Kimberly T. | First Impressions
special thank you to Michelle for your help with billing on the unitdonna c. | Overall Experience
Great staff!!Brian N. | First Impressions
Was very pleased with the service they even called when my son forgot to put lo k on properly when he leftHelen M. | Overall Experience
Price quoted was $30.00 different; still dealing with that issue. Arrived at storage after office hours, after loading to find the unit had someone else's lock on it. Had to leave the rented uhaul van outside unit with ALL OF OUR BELONGINGS, until I can return tomorrow- without my unloading help. No after hours contact #z. I have found the whole experience exhausting.Leigh-Anne L. | First Impressions
Awesome peopleKori W. | First Impressions
Great service, would have preferred 24/7 access. Great customer service by front desk staff. The first night I got there to check in and the system was done, I was unable to get the storage unit that night. The following day I worked until 6pm and got there just before close. The staff were very accommodating and did what they could over the phone to shorten the length of time I would need to spend in the office knowing I would be there just before closing.Cynthia L. | Overall Experience
Friendly staff Very helpful Never had any issuesLeah L. | Overall Experience
Employee was very helpfulLEELA L. | First Impressions
El cliente no dejó un comentario.Stuart M. | Overall Experience
El cliente no dejó un comentario.Ken M. | First Impressions
El cliente no dejó un comentario.Gerald J. | First Impressions
El cliente no dejó un comentario.Taryn O. | Online Move In
Very easy to work with the staff here, all very pleasant and knowledgeableStack E. | Overall Experience
El cliente no dejó un comentario.Marlene G. | Online Move In
El cliente no dejó un comentario.Sean f. | Overall Experience
El cliente no dejó un comentario.Paul T. | Overall Experience
El cliente no dejó un comentario.Caterina B. | Overall Experience
El cliente no dejó un comentario.Salah R. | First Impressions
El cliente no dejó un comentario.RICHARD C. | Overall Experience
El cliente no dejó un comentario.Cat J. | First Impressions
A+++++david k. | Overall Experience
Michelle was very helpful every time we went in to the store and had some great suggestions along the way. Thanks.Marcus B. | Overall Experience
Too much trouble with billing. Michelle tries her best but something is a problem in your system. Why do you not have interact payment available???Debra D. | First Impressions
El cliente no dejó un comentario.WALTER C. | Overall Experience
The entrance driveway @ Highland Rd needs the pot holes filled. This can cause vehicle tires to bulge & get damaged- can be dangerous ! The back RV lot also needs the low spots filled. There are many large puddles when it rains. Understanding that the premises is up for renovations but the pot holes & low spots are a simple fix to convenience customers. Otherwise everything is excellent ! Thx Upper Centennial Staff !George J. | Overall Experience
El cliente no dejó un comentario.Masimba P. | Overall Experience
Everyone that works there is amazingly friendly. Awesome place.Samantha-Leigh S. | Online Move In
Staff kept me smiling on every visitdennise m. | Overall Experience
El cliente no dejó un comentario.PHIL W. | First Impressions
El cliente no dejó un comentario.George D. | Overall Experience
El cliente no dejó un comentario.Lynda J. | Overall Experience
When I first moved my stuff into the storage locker, I went to the office and said it's very dark in there & I can't see anything and that the light bulb is burnt out. They told me I needed to bring my own lightbulb from home as they don't supply them. As I was just staring at the young guy in stunned silence, he added, "My manager says, we supply the electricity, but not the lightbulbs". So, my next trip to bring stuff in, I actually brought a ladder and a lightbulb to change it myself so I could see. Seriously, U-Haul, have a few behind the counter to change them out when they blow....people moving or storing stuff have enough on their plate!! I was almost tempted to unscrew it and take it with me, but I couldn't get to that to the next person! carole e. | Overall Experience
The young man I dealt with was very thorough and courteous. Good experience.Judith B. | First Impressions
When calling the main central U-Haul # they don"t transfer you to the particular location. And fail to contact the location you need with prompt info. There is a disconnect somewhere that needs to be much improved.George J. | First Impressions
Friendly and competent staff!Maraisa O. | First Impressions
El cliente no dejó un comentario.kevin T. | Overall Experience
Everything was fine. No hassles.Ryan D. | Overall Experience
Thank you for all your assistance. I will be back in the spring to rent the space again.paul p. | Overall Experience
The staff didn’t check the storage with me when I give them back the key they did not give me any kind of paper that says everything is okayHamed J. | Overall Experience
Very Friendly and helpful staffDebbie O. | Overall Experience
A 2 hour job turned into 4 hours because reserved truck and equipment were not made available. My car almost locked in overnight when uhaul store closed early, and billed for a dolly I didn't get.Scott P. | Overall Experience
The facilities are very well maintained and the customer service is excellent.KATHY Z. | Overall Experience
Staff were very pleasant and accommodating.Christine L. | Overall Experience
The team were amazing, helpful and knowledgeable. Very pleasant to speak with and conduct business. Thank you team from 130 Upper Centennial, it was a pleasure dealing with you.KIM S. | Overall Experience
Great experience with the staff and service at this location!Scott M. | Overall Experience
Great service and very friendly staffKenneth h. | Overall Experience
Staff greatCody C. | Overall Experience
Very satisfied overall☺Luann E. | Overall Experience
Staff was very helpful and eager to assist when called upon.Eric P. | Overall Experience
It was ok.Shari C. | Overall Experience
Great location, great staff and the manager Michelle was very very understanding and superb. She is a gem and very passionate about her job and the customers in her store. KevinKevin B. | Overall Experience
I'm not happy with the over due account crap still being sent to me. My accounts have never been past duedoug k. | Overall Experience
My experience at this location in Stoney Creek was very enjoyable and professional. Everything worked out well with my services: U Haul Truck and Storage. Michelle P. The Best !!! KBKevin B. | First Impressions
You just sent me a transaction report saying I moved out of my unit on the 10th. I moved out on the 1st and notified the person who I returned my truck with. Terrible experience!!leroy d. | Overall Experience
I don't know what happened I got the storage but I couldn't get my things in cause there was a key lock on the one that I got. I first was told that the computer said we didn't have 24 hours accessCaterina G. | First Impressions
It was a stress free moveConstance H. | Overall Experience
SíBrent B. | Overall Experience
My only concern was the increase to my rental fee over 2 years. I started at a rate of $80ish /mnth & ended with $99/mnth. That is a stiff increase over a 2 y period. Staff very professional & helpfulKAREN A. | Overall Experience
Could be open to access unit until 9pm every night.. otherwise no issuesPeter T. | Overall Experience
Everything was all good tanksRichard R. | Overall Experience
I had no issues at all with this storage facility, The people at the service counter were very helpful.Ron C. | Overall Experience
Very helpfultheo l. | Overall Experience
Experience met all expectationsJudith H. | Overall Experience
Only small issue was the door would pop off the track. But we weren't in and out often enough for it to matter. Clean, well lit even the lockers were lit.Katrina W. | Overall Experience
Everything was fine.MEREDITH H. | Overall Experience
Vittorio saved my skin when I needed help!katrina b. | Overall Experience
The only thing was the price a month was a little highJames B. | Overall Experience
Only one issue. When they did the roof l. I had 3 flat tire, due to roof screws. They said could have picked it up anywhere. I doubt. The day after visiting the storage. My tire was low 3x. That was oNICK P. | Overall Experience
Our unit had water damage. Very poor storage facility! Filed a claim with uhaul Canada. Drywall falling off, tape falling off, water Mark's on the drywall. Holes in the unitJanice P. | Overall Experience
Extremely helpful staff went above and beyond helping me out . Would highly recommend them and there facilityTerry L. | Overall Experience
nice operation with all my questions answeredW-Christopher M. | Overall Experience
Nice, clean and secured. I even noticed some upgrades happening to lockers and the grounds! Just wish access hours were 24/7 as my husband works shift work and it is hard to work around storage hours.Megan D. | Overall Experience
To bad i cant attach pictures or videos with the RAT'S i had in my unit that i rented for 1 month there .. I had damages for over $2000 and all U-haul said "was you didnt buy insurance so we dont cvr"FLAVIUS C. | Overall Experience
A great experienceMichael R. | Overall Experience
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