Customer service can be better, keeping customer on hold for 40mins not acceptable especially when it's an emergency.Ufuoma I.
Customer Reviews for U-Haul Moving & Storage of Stoney Creek
Stoney Creek, ON L8J2T7
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff always takes good care of me with my rental needs. This is my "go-to" rental store!Dave L.
El cliente no dejó un comentario.Istvan M.
El cliente no dejó un comentario.JOESPH C.
The two guys working on Sunday at about 130-2pm were friendly, and efficient. I was having a problem returning my van using the app, and these guys made the process so much easier. Thank you so much!JOEYRYAN C.
El cliente no dejó un comentario.Ariel T.
Staff were friendly and helpful both when I picked up unit and when I returned itKeith W.
Both pick up and drop off agents were great. Friendly professional and helpful. Very impressed and happy....next time I need any Uhaul item, this will be the location I go to!ROBERTN R.
El cliente no dejó un comentario.Amber S.
El cliente no dejó un comentario.peter B.
El cliente no dejó un comentario.Nino S. | Overall Experience
El cliente no dejó un comentario.Davit T.
Little store forgotten by most, benefits people that know about it. Great staff tooEdward B.
Really pleased with the service, good team there, explained all I needed, attached the trailer quickly and I was on my way. The website led me to believe that six hours would be enough, so I asked for 10. Well, I needed it overnight, but the team gently explained that my trailer was needed by the next renter. Website also said the location opened at 0800 I think, yet they had been there since 0700, which would also have helped. I could have avoided the traffic and been quicker. No hard feelings website, but the move is not complete. The team here were great though.Bozkurt E.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.JOHNGORDON W.
This is the second time in 3 weeks that I rented a pick up truck the 1st one the interior of the cab was not very clean and the one I just rented the interior was absolute discusting and smelled very bad this will make we reconsider renting from U Hual againENZOM M.
Easy check in/out... clean truck... friendly staffDANE S.
El cliente no dejó un comentario.James W.
Very disappointed. Called approximately 1.5 hours prior to going to pick-up the rental and was told my rental was ready. When I arrived I was informed that my rental had not been returned and I needed to wait for the unit to be returned. After waiting an hour I was finally able to get a rental of another unit. My unit had NOT been returned, but another unit was available. When completing the rental details, the customer service person indicated that the return was going to be the same day in approximately 2 hours. My reservation was for 48 hour rental. The lack of organization, detail and coordination was very disappointing.CHRISTOPHERM T.
Security is very good which to me means a lot and the units are clean.Yung Chun H. | Overall Experience
Other than the girl that completely ignored me in the morning and the trailer that smelled like a mechanic shop, and the long lineup to return...the trailer towed great and the gentleman that received the trailer in the yard for me was excellent. Thank God you can return online now, as that's what I had to do.JOHNCORNELIUS R.
Make sure when a customer books equipment that the equipment is indeed available where it is booked. Or offer a discount on the mileage if you need to go to another location which creates extra mileage on the equipment .EDWARD L.
it was great serviceGina C.
El cliente no dejó un comentario.CUONG P.
I reserved online and made the mistake of booking at 7:30 pm vs 7:30 am. Despite my mistake, they were able to accommodate me with another, bigger trailer. Gracias.Paul P.
The crew there was amazing and friendly.DANIELJOHN H.
Well doneKen M. | Overall Experience
I was informed the day before moving that u haul had double booked the 26ft truck I required & was not too pleased but I was offered a $50 credit with a 20ft instead, although upon arrival the lovely Michelle assisted me & let me know I had a 26ft waiting for me which was a big deal, she was so helpful, personable, friendly & really went out of her way to help me upon returning the truck as well so I really appreciated that. She really made my day.. Thanks Michelle you rock!dillion D.
Trailer was very shaky, not sure is that's normal. Customer service was excellent, top notch.David G.
Location sharing didn't work on my phone so i couldn't check it in. Then my phone died but i called a cab first. Went home then drove back to check in the vehicle, with my phone charging and time to get location sharing fixed. Could there be another way to validate return location?Blair V.
El cliente no dejó un comentario.YASAR M.
El cliente no dejó un comentario.VANESSA M.
The check in process or personal was extremely slow. The return service however was very quick and enjoyable, wish my check-in was as quick and easy and I would have given raving reviewsTIMOTHY K.
El cliente no dejó un comentario.Gregory M.
El cliente no dejó un comentario.Lynda C. | Overall Experience
El cliente no dejó un comentario.NADIANICOLE P.
2 months anticipation I've reserved a 26â€ truck ended up with a 20â€ and then I had to rent another 15â€ truck because my things didn't fit in a 20â€. They said that no matter if rent with enough time depends of daily demands, so paid 2 trucks just because they didn't honoured my reservation . Sad !!! Be aware and don't trust on your confirmation email !! Never true.Harold B.
El cliente no dejó un comentario.Wesmine J.
They initially charge me in advance for 100 kms but actual kms were only 65. Still they charged me mire. No email was send to me with final envouce Very soon i will file a formal complaint. I want my extea charged money fefundedSohail S.
Ensuring that the equipment customers ordered is available is imperative, particularly for long one way journeys. I booked this quite far in advance so there is no excuse for not having the equipment I requested.Cole B.
Gas gauge was marked wrong at the time of pick up After my driver dropped off the truck with similar fuel level we were charged $63 . I will be contacting Incorporate management in the morning .Saqib H.
The staff were very friendly. And accommodating. I would definitely use again.ZELJKO R.
Clean trailer and cheaper pricesDUANEP P.
Your trucks are very poorly maintained the passenger side airbag according to the indicators had ben disabled. I believe this is ileagal and had anything happened you would have been sued .THOMASE P.
Not very customer friendly and helpful.SYEDEHTESHAM A.
El cliente no dejó un comentario.Mark C.
Not a thing maybe hire another employee like Glen. He was fantastic even when he was swamped with customersCharles F.
El cliente no dejó un comentario.JAYESHSHANTILAL P.
Don't tell me to go find the truck, show me. It wasn't busy and would have taken ten seconds instead of appearing aloof and uncaring.ROBERT B.
Great customer service from all employees I was in contact with.DEANA P.
El cliente no dejó un comentario.Brian N. | Overall Experience
El cliente no dejó un comentario.Anousone S. | First Impressions
El cliente no dejó un comentario.Garrett D. | Overall Experience
El cliente no dejó un comentario.Satveer B. | First Impressions
El cliente no dejó un comentario.Micheal D.
El cliente no dejó un comentario.Rawle B.
El cliente no dejó un comentario.Ronald K.
El cliente no dejó un comentario.Karen H.
El cliente no dejó un comentario.David R.
awesome staff we kept facility would defiantly use U-Haul againGRANT W. | Overall Experience
El cliente no dejó un comentario.anthony M.
El cliente no dejó un comentario.Cat J. | Overall Experience
Trailer was full of dirt, however associate washed before I left. Threw my timing off by 45 minutes, but he was very apologetic and courteous!Stephan T.
El cliente no dejó un comentario.BRENTJAMES H.
I did not get the vehicle I booked, even though it was confirmed 2 days prior to be picked up at this location instead of the one I started the reservation at. I had to actually argue with staff that I booked a 15' not a 10' truck, showing them the confirmation email. They then made it sound like it was my fault as there was no pick-up time noted. Again I showed them the U-Haul confirmation email that clearly showed a 10am pick-up. Then I had to argue with them over drop-off location which was again detailed in the original contract to be Dundas and not a round trip drop-off. It sounds like they gave away my 15' truck before I got there despite getting there at the agreed upon time.Keith W.
El cliente no dejó un comentario.KELLY M.
El cliente no dejó un comentario.Jose L.
El cliente no dejó un comentario.Jun S.
The return online has a lot of technical steps and step 5 would not continue after taking the parked pictureon my Android.. lots of work that an employee should do... frustrating after an exhausting moving day. Call center for reservation was very messy, pick up time and length of rental was different than the rep told me on the phone..pick up location, time (causing extra driving time) and size of equipment was changed on me causing an extra expense of about $30 .. even with the reduction of 0.20 per km .. unfair. I ask that a refund to my Visa will be made. Truck worked well and in person check in was very professional and kind.THOMAS N.
El cliente no dejó un comentario.GNANA PRAKASH P.
El cliente no dejó un comentario.Greg C.
El cliente no dejó un comentario.Glenn R.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.Jarrett E.
El cliente no dejó un comentario.Robert M.
To Whom It May Concern, Attitude adjustment by the staff, honesty, due diligence on checking to make sure the truck had more fuel than empty and to make sure it is in good operating order by not having the truck in tow mode for the customer. I need to rent a truck again for this weekend and I will not be coming back to uhaul at that location. Thank you, Paul Drummond 905-818-5769 cell.PAULJ D.
El cliente no dejó un comentario.HEATHERE O.
Staff was super accommodating and totally going the extra mile! Great team which makes for a great place to use for their service! Keep it up!Pascal R.
Our entire experience was awesome!! Customer service was outstanding!!! We will be using this location definitely for all our needs in the future and I always recommend people to your location on Upper Centennial Parkway and Highland Road!! Excellent Job!! Thank youClark J.
El cliente no dejó un comentario.Shafi K.
El cliente no dejó un comentario.VIRENKUMAR P.
Customer service was excellentLloyd D.
El cliente no dejó un comentario.Nicholas P.
El cliente no dejó un comentario.Norm C.
The staff was very helpful and professional. They managed to rent me a van, even with the computer system being down. I made a reservation online, for a 10' van. When I got there they said they don't have any 10' vans at that location. The reservation system needs to be updated.Robert C.
I arrived to pick up my rental and the system was down. I understand this happens and it was no fault off the young lady who took care of me. When I asked if there would be any competition for my inconvenience the associate called her manager and I was offered $5 dollar blankets for free.To me that was almost insulting! I have not received an invoice but did received a charge of pennies for gas. As a business owner myself I always put customer service first. I think I should have been compensated more than five dollars for my inconvenience. I look forward to hearing how you would like to keep me as a customer? To add the the problem the truck had a very strong odour of cigarette smoke. I had to explain to my young daughter rude individuals smoke where they should not. The whole experience was very disappointing. Best regards KarlKarl C.
El cliente no dejó un comentario.Miguel B.
El cliente no dejó un comentario.Mitchell S.
El cliente no dejó un comentario.ALLAN D.
El cliente no dejó un comentario.Colin P.
El cliente no dejó un comentario.THOMAS P.
When calling to arrange the rental and location the individual in charge need to be more specific and not send me on a â€œwild goose chaseâ€. Very disappointed in the original communications but very pleased with the service provided at the Stoney Creek site. Gracias.Patrick S.
El cliente no dejó un comentario.CHRISTOPHER L.
El cliente no dejó un comentario.Melissa M.
This location was 45 minutes away from my preferred location, adding 1.5 hours of driving to a day that would already include 4h+ plus loading/unloading. I find that to be unacceptable but What choice did I have?? The booking was made 2 months in advance. Also, I booked and paid online but had 21$ in additional charges on arrival. It is not the location's fault but something different should be done. The extra time and gas were a problem but What of people who dont want to drive on the highway with rental equipment and have no choice when one of the 5 local locations cant serve them??? The actual location was good and they did let me know that I could pick up the trailer earlier (as per my request since my preferred time was not granted and would have put me yet another 3 hours behind).Kimberley M.
Equipment very clean & reliable. Staff very helpful. Booking was very quick and easy. The only problem was that the key pick up & drop off locations did not match where it said they were on the mobile site. For example, the site said the key drop off was an orange box by the front door. It was actually a mail slot on the side of the building. It delayed us by a few minutes - not a big deal but process would be much smoother if the website descriptions/pictures matched the actual pick up and drop off boxes.Shantel L.
Andrew is very professional and polite. He gave me all the information I need and helped answer all my questions. I highly recommend renting from u-haul.Kimberly T. | First Impressions
El cliente no dejó un comentario.JPJEAN A.
El cliente no dejó un comentario.Remires P.
special thank you to Michelle for your help with billing on the unitdonna c. | Overall Experience
Have more than one person behind the counter.LUTZH F.
The young gentleman that i talked to was amazing. Very helpful and enthusiastic. He should be promoted!MARIA S.
Very friendly very fast in and out Meg was very nice to me I was very pleased with her experience with the service would very much rerent from here again thanks bill hannaWILLIAM H.
El cliente no dejó un comentario.THOMASM R.
This is my second occasion renting from this location and once again all the staff are courteous, professional and customer service focused. I will not be going to another UHaul location ever.Selena V.
El cliente no dejó un comentario.Donald L.
El cliente no dejó un comentario.INTISAR-UL-HAQ Q.
Have to go have a chat with them about not updating a reservation correctly that cost me some money, but I have no doubt they will fix it. Would most certainly do business with this location again.Christopher R.
The service staff Mogen is awesomeCHENG L.
Great staff!!Brian N. | First Impressions
Was very pleased with the service they even called when my son forgot to put lo k on properly when he leftHelen M. | Overall Experience
Price quoted was $30.00 different; still dealing with that issue. Arrived at storage after office hours, after loading to find the unit had someone else's lock on it. Had to leave the rented uhaul van outside unit with ALL OF OUR BELONGINGS, until I can return tomorrow- without my unloading help. No after hours contact #z. I have found the whole experience exhausting.Leigh-Anne L. | First Impressions
Awesome peopleKori W. | First Impressions
Great service, would have preferred 24/7 access. Great customer service by front desk staff. The first night I got there to check in and the system was done, I was unable to get the storage unit that night. The following day I worked until 6pm and got there just before close. The staff were very accommodating and did what they could over the phone to shorten the length of time I would need to spend in the office knowing I would be there just before closing.Cynthia L. | Overall Experience
Friendly staff Very helpful Never had any issuesLeah L. | Overall Experience
Employee was very helpfulLEELA L. | First Impressions
El cliente no dejó un comentario.Stuart M. | Overall Experience
El cliente no dejó un comentario.Ken M. | First Impressions
El cliente no dejó un comentario.Gerald J. | First Impressions
El cliente no dejó un comentario.Taryn O. | Online Move In
Very easy to work with the staff here, all very pleasant and knowledgeableStack E. | Overall Experience
El cliente no dejó un comentario.Marlene G. | Online Move In
El cliente no dejó un comentario.Sean f. | Overall Experience
El cliente no dejó un comentario.Paul T. | Overall Experience
El cliente no dejó un comentario.Caterina B. | Overall Experience
El cliente no dejó un comentario.Salah R. | First Impressions
El cliente no dejó un comentario.RICHARD C. | Overall Experience
El cliente no dejó un comentario.Cat J. | First Impressions
A+++++david k. | Overall Experience
Michelle was very helpful every time we went in to the store and had some great suggestions along the way. Thanks.Marcus B. | Overall Experience
Too much trouble with billing. Michelle tries her best but something is a problem in your system. Why do you not have interact payment available???Debra D. | First Impressions
El cliente no dejó un comentario.WALTER C. | Overall Experience
The entrance driveway @ Highland Rd needs the pot holes filled. This can cause vehicle tires to bulge & get damaged- can be dangerous ! The back RV lot also needs the low spots filled. There are many large puddles when it rains. Understanding that the premises is up for renovations but the pot holes & low spots are a simple fix to convenience customers. Otherwise everything is excellent ! Thx Upper Centennial Staff !George J. | Overall Experience
El cliente no dejó un comentario.Masimba P. | Overall Experience
Everyone that works there is amazingly friendly. Awesome place.Samantha-Leigh S. | Online Move In
Staff kept me smiling on every visitdennise m. | Overall Experience
El cliente no dejó un comentario.PHIL W. | First Impressions
El cliente no dejó un comentario.George D. | Overall Experience
El cliente no dejó un comentario.Lynda J. | Overall Experience
When I first moved my stuff into the storage locker, I went to the office and said it's very dark in there & I can't see anything and that the light bulb is burnt out. They told me I needed to bring my own lightbulb from home as they don't supply them. As I was just staring at the young guy in stunned silence, he added, "My manager says, we supply the electricity, but not the lightbulbs". So, my next trip to bring stuff in, I actually brought a ladder and a lightbulb to change it myself so I could see. Seriously, U-Haul, have a few behind the counter to change them out when they blow....people moving or storing stuff have enough on their plate!! I was almost tempted to unscrew it and take it with me, but I couldn't get to that to the next person! carole e. | Overall Experience
The young man I dealt with was very thorough and courteous. Good experience.Judith B. | First Impressions
When calling the main central U-Haul # they don"t transfer you to the particular location. And fail to contact the location you need with prompt info. There is a disconnect somewhere that needs to be much improved.George J. | First Impressions
Friendly and competent staff!Maraisa O. | First Impressions
El cliente no dejó un comentario.kevin T. | Overall Experience
Everything was fine. No hassles.Ryan D. | Overall Experience
Thank you for all your assistance. I will be back in the spring to rent the space again.paul p. | Overall Experience
The staff didn’t check the storage with me when I give them back the key they did not give me any kind of paper that says everything is okayHamed J. | Overall Experience
Very Friendly and helpful staffDebbie O. | Overall Experience
A 2 hour job turned into 4 hours because reserved truck and equipment were not made available. My car almost locked in overnight when uhaul store closed early, and billed for a dolly I didn't get.Scott P. | Overall Experience
The facilities are very well maintained and the customer service is excellent.KATHY Z. | Overall Experience
Staff were very pleasant and accommodating.Christine L. | Overall Experience
The team were amazing, helpful and knowledgeable. Very pleasant to speak with and conduct business. Thank you team from 130 Upper Centennial, it was a pleasure dealing with you.KIM S. | Overall Experience
Great experience with the staff and service at this location!Scott M. | Overall Experience
Great service and very friendly staffKenneth h. | Overall Experience
Staff greatCody C. | Overall Experience
Very satisfied overall☺Luann E. | Overall Experience
Staff was very helpful and eager to assist when called upon.Eric P. | Overall Experience
It was ok.Shari C. | Overall Experience
Great location, great staff and the manager Michelle was very very understanding and superb. She is a gem and very passionate about her job and the customers in her store. KevinKevin B. | Overall Experience
I'm not happy with the over due account crap still being sent to me. My accounts have never been past duedoug k. | Overall Experience
My experience at this location in Stoney Creek was very enjoyable and professional. Everything worked out well with my services: U Haul Truck and Storage. Michelle P. The Best !!! KBKevin B. | First Impressions
You just sent me a transaction report saying I moved out of my unit on the 10th. I moved out on the 1st and notified the person who I returned my truck with. Terrible experience!!leroy d. | Overall Experience
I don't know what happened I got the storage but I couldn't get my things in cause there was a key lock on the one that I got. I first was told that the computer said we didn't have 24 hours accessCaterina G. | First Impressions
It was a stress free moveConstance H. | Overall Experience
SíBrent B. | Overall Experience
My only concern was the increase to my rental fee over 2 years. I started at a rate of $80ish /mnth & ended with $99/mnth. That is a stiff increase over a 2 y period. Staff very professional & helpfulKAREN A. | Overall Experience
Could be open to access unit until 9pm every night.. otherwise no issuesPeter T. | Overall Experience
Everything was all good tanksRichard R. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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