Customer Reviews for U-Haul Moving & Storage of Stone Mountain

1,616 comentarios

4940 Memorial Dr   Stone Mountain, GA 30083
(Adjacent to Georgia State Clarkston Campus)

(404) 296-9737

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 296-9737

4940 Memorial Dr
Stone Mountain, GA 30083
(Adjacent to Georgia State Clarkston Campus)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

TANESIA S. 
Rating:
5.0

My experience with U-Haul was great, I would definitely recommend it to family and friends. I also will use it again if needed.

Charlene H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lucretia W.  |  First Impressions 
Rating:
5.0

The team was awesome, great, very fast, expert respectful, knowledgeable , recommended me the best of what I need, I was able to transfer my bike because of this great team, thank you A+++ :)

HAIDER A. 
Rating:
4.0

Customer did not leave a comment.

KELSEY R. 
Rating:
5.0

Customer did not leave a comment.

ASIA J. 
Rating:
5.0

I dropped off a trailer and it was easy pull in and park. Only recommendation would be to have tire chocks close by, I had to use a rock 😁

PATRICK D. 
Rating:
4.0

This rental was a total waste of time and money for me. The Trailer is described by U-Haul as a 6' x 12' Trailer. I wanted to use this trailer to transport a Utility Vehicle that I purchased 100 miles away. The new vehicle measures 65" Wide so I thought a 72" wide trailer should be fine. The problem is that the back of your trailer, where it ramps up, has an inset that takes away 1' total (6 inches from each side). So yes the trailer is 6' wide, but you can only ramp on equipment that is 5' wide or less. If this was noted on your website, I wouldn't have driven 200 miles for nothing.

Mark G. 
Rating:
4.0

It would be much better if the A/C was working.

CHRISTOPH D. 
Rating:
1.0

All of the mix ups and i still have not received my deposit in 4 days

Sanderia B. 
Rating:
4.0

Customer did not leave a comment.

Ikelan H. 
Rating:
4.0

The POS didn't work! The fuel tank was 1/8 when I received it, but marked beyond 1/4. Even though they were few gallons, but I found it not carefully reported.

YOHANNES B. 
Rating:
5.0

Customer did not leave a comment.

JOYCE W. 
Rating:
5.0

Excellent helpful representation from staff

WILLIAM V. 
Rating:
5.0

Great customer service. The location was clean and all of the employees were very professional and helpful.

ELLA J. 
Rating:
5.0

Customer did not leave a comment.

NICOLE M. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Chequana R.  |  First Impressions 
Rating:
5.0

Train your candler rd counterparts.

Irvin B. 
Rating:
4.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
4.0

Customer did not leave a comment.

Amber L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

everything was fine, thank you

John B. 
Rating:
5.0

The person who helped me was dantastic.great experience.

DAVID L. 
Rating:
5.0

Great customer service!

GAIL B. 
Rating:
5.0

Customer did not leave a comment.

LENORA W. 
Rating:
5.0

Our experience in renting from your location was better than previous rentals from other U-haul locations. Your Staff is very professional.

Eugene G. 
Rating:
4.0

Customer did not leave a comment.

TIMOLYN M. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK Y. 
Rating:
5.0

Customer did not leave a comment.

Kealon R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomorreo H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

I use U-Haul to rent trucks, but only from this location on Memorial Drive. They are the best you have!!!!

ROBERT M. 
Rating:
1.0

The fuel level was little above empty during my pick up and when I return the vehicle with the same level fuel, they changed me for fuel which doesn't make any sense. Bad experience

GETEBO S. 
Rating:
5.0

Customer did not leave a comment.

Jake H.  |  Overall Experience 
Rating:
5.0

This adventure started off badly when U-Haul did not have my truck that was reserved for three weeks. However, U-Haul Moving and Storage of Stone Mountain rescued the day. Wonderful service with great attitude. This is the only location I will use in the future.

ROBERT M. 
Rating:
5.0

Staff was nice , friendly and efficient. Enjoyed talking and laughing with them as they serviced me.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

DEVAN P. 
Rating:
5.0

Everything works

LENORIS W. 
Rating:
5.0

Having more employees to help out with the check-in process

DUDLEY D. 
Rating:
5.0

Everything was great, thank you.

John B. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

ORDLEY W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ZOLA W. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

BETTY P. 
Rating:
1.0

fire the staff and start over

STEPHEN T. 
Rating:
5.0

Nothing.

TILAHUN M. 
Rating:
5.0

I have forgotten the girl name but she were very helpful and very nice. I want to say thank you very much for your kindness and support.

Gloria F.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Gwendolyn W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Everything was fine, thank you.

John B. 
Rating:
5.0

Customer did not leave a comment.

Lajuana J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen R.  |  Overall Experience 
Rating:
4.0

When you do a hold on a customer card, why we have to wait 5 days to get it back.. I don't like that

TONY M. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Paulette K.  |  Overall Experience 
Rating:
4.0

Want my refund back i could of took cash

Lawrence O. 
Rating:
5.0

Customer did not leave a comment.

RHONDA M. 
Rating:
4.0

Customer did not leave a comment.

FATIMAH B. 
Rating:
3.0

I reserved my truck at your Covington highway location. When I arrived I was told my reservation was canceled and that I had to go to the Stone Mountain location. When I got there I was told there were no trucks. Then he said oh I have a 20 ft truck. Because I had movers lined up I had to take it. I asked for 3 dozen blankets. Did not receive

VELENTIA P. 
Rating:
5.0

The team was 100 per cent!!!!

DAVID L. 
Rating:
5.0

Not location specific comment- I used my normal google maps/ Waze to get from Georgia to Vermont. It navigated me through pedestrian car roads multiple times. The Merrick parkway in New York has 9 ft bridges. I couldn't figure out another route in my 11 ft uhaul. Any suggestions to navigate through these situations would have been helpful.

AMIT S. 
Rating:
3.0

They didn't have my appliance hand truck and charged me for it.

Tracy R. 
Rating:
2.0

Have more trucks available. Actually keep the reserved truck for the customer that reserved it.

Jada W. 
Rating:
5.0

Customer did not leave a comment.

THEODORE M. 
Rating:
5.0

This recommend is for UHAUL company only Not for 4940 Memorial Dr Stone Mountain, GA 30083 I recommend it Hardly . To solve a problem customer service when you call phone nobody respond.I believe UHAUL company is not going to be exist . I hope they going to come some company like Uber you know we had the same problem with taxi Company before,but now the Uber is coming thank God the problem is solved .the same no more UHAL company % customer service . Never solve problem I recommend it for people not reservation from UHAL Company . But the guy who working in Memorial Drive is so nice they are nice people all of them. The company is not exist . It's look like a scam ,I mean they do not take responsible for Cancel reservation if the truck is not @ the store they don't care about you how many times you spend where are you from where are you going to ? what is your plan your money your time is just Westing. responsibility 0% ,did not take responsibility did not solve the problem . So until they solve the problem customer service call phone respond ,UHAL company. I did not recommend to any one . Even I will Campion To replace UHAL Company by other company like taxi BY Uber I recommend it to UHAL company urgent to solve the customer service solve the problems not just take money from some one. solve the problem not like scam. in person or contact by phone this is about moving this is about life this is about family this is about time. It is big damage in personal life. So before we Campion to replace this company I recommended hardly solve the problem however how big is the company never It is not gonna exist like that .if someone is not happy If someone is hurt ? I believe they can change a lot. So urgent solve the customer service problem. Urgent take responsibility think about family and the time think about work if I'm not working how I can afford the bill? think about the whole life. it's not Joke take very serious. Thank you

ABRAHALEY A. 
Rating:
4.0

The representative at this location was very patient and helpful. Though he was the only person working at the time he did a great job to make sure his customer/s were taken care of

MALLIA G. 
Rating:
5.0

Everything was as it was supposed to be..no problem with the equipment and it worked as designed..l will rent again when needed.

ALVIN K. 
Rating:
5.0

Customer did not leave a comment.

Laquita B.  |  Overall Experience 
Rating:
5.0

Excellent customer service very friendly and hands-on staff they helped me every step of the way. They have storage units and rental vehicles all at the same location so it was a convenient for me. The Store Manager always helping someone was always courteous and every crew member under him was helpful and professional. I thanked them very much for everything they've done during my stay there. Definitely would recommend this location for any and all of your storage needs.

SHARRON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

This rental experience was 85/100. The frustrating thing was that I gave all the info online but had to produce the same information at the counter. Also, the salesperson said she needed an alternate number to use in case of an emergency BUT then proceeded to call my wife (the alternate number). She should've said that was calling that person so I could have prepared my wife to answer. My wife was at work when she called. Why would she answer a random phone call while at work? She wouldn't, which would've caused an unnecessary delay.

Anthony C. 
Rating:
5.0

It would have been nice if I didn't have to go 12 miles farther that my original pickup place. But your associates were prompt, very polite and helpful. Thanks

GLORIA W. 
Rating:
5.0

Keep doing what you're doing.

WILLIAM F. 
Rating:
5.0

EVERYTHING WAS GREAT 👍

CURTINA L. 
Rating:
5.0

Thank you for helping me navigate selecting the wrong rental. I appreciate all of your help!

Lacey M. 
Rating:
5.0

I had to drive to this location after where I created my reservation did not have the correct truck reserved for me. This cost me for gas and miles in the truck because y'all screwed up. The $50 credit does not even come close to what I spent in mileage and gas. I definitely will not use you again and I will spread the word via social media for everyone else not to use y'all. The moving experience is hard anyways and y'all made it 10x worse when I had to replan my entire day because you did not have the truck when I needed it. Not to mention I had to get a smaller truck than what I originally reserved.

DEBRA K. 
Rating:
5.0

Customer did not leave a comment.

Latasha B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

BOBBY A. 
Rating:
5.0

everything was cool customer service was great

JOAN G. 
Rating:
5.0

Jorris is always on top of things. He is very helpful and friendly

MARK A G.  |  Overall Experience 
Rating:
5.0

Awesome

VALERIE G. 
Rating:
5.0

Customer did not leave a comment.

EDGAR C. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR J. 
Rating:
2.0

Truck smelled like cigarette smoke. Location did not have all of the equipment that I reserved and needed, and was not notified of this until arrival at this location. This will be the last time I ever use U-Haul

TODD H. 
Rating:
5.0

Customer did not leave a comment.

TURKESSA H. 
Rating:
4.0

This location was fine but the uhaul at Peachtree Road location didnt have a truck and cost me two hours of moving time and and extra hour of driving to get to the stone mountain location. I also had a smaller truck than i requested which resulted in extra trips and mileage.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA A. 
Rating:
5.0

People were nice and friendly and not a long wait.

John B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

TRISTAN H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

This locations General manager was the best ever. Great customer service at this location. The manger and his staff was very helpful. The manger at this location made my shopping experience at u- haul was great. Great manager at this location. I am Very pleased with the work done at this location. Great Job

Charles T. 
Rating:
5.0

I want to thank Management, Jorris Alford for helping to make my move out more smoothly. I truly want to thank an employee by the name of Melvin, who seen I was having a difficult time moving out an item and came along side of me to help. I can never be more thankful to an employee with much gratitude that I have for this young man. I will be forever thankful and knowing an employee like this with such great magnitude only comes by rarely in a lifetime. So, thank you Melvin so very much for your kindness and great care you displayed on my move out date, 6-9-21.

donna j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAMIAN H. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE R. 
Rating:
5.0

Great customer service, however the truck was in very poor condition...

BERNADETTE F. 
Rating:
5.0

Support was very helpful on location with obtaining the rental.

Jack R. 
Rating:
5.0

Keep it up like this

AHMEDIN M. 
Rating:
5.0

Fantastic people work here .

william f.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ANASTASIE FLOREN N. 
Rating:
2.0

I asked for one thing and got completely another, I felt like I was intruding on their space because I am hearing disabled and had a very difficult time even after we started writing down our communication. I will never use this location again.

THOMAS S. 
Rating:
3.0

Really fast and superb customer service

ERICA M. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY D. 
Rating:
5.0

Keep hiring caring individuals as the 2 gentleman that I encountered on Saturday 6/6/21 @ 9am at this location on Memorial Dr, Stone Mountain,Ga. They were awesome 😎

ANTONIO B. 
Rating:
5.0

Great service professional staff

KEVIN F. 
Rating:
5.0

Service was great, the staff were wonderful.

ADESINA A. 
Rating:
5.0

Customer did not leave a comment.

ELAINE F. 
Rating:
5.0

I'm proud service thanks Good job

SHIMELIS M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY W. 
Rating:
5.0

Customer did not leave a comment.

Mariah J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephon C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Akeiya S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Corey S.  |  Overall Experience 
Rating:
5.0

A awesome experience! Only thing is my reservation for my truck was given to someone else & that was a disaster because I had to drive 45mins to get another truck!

ROBYN B.  |  Overall Experience 
Rating:
5.0

I had no issues with the rental. My unit was always accessible and everything remained as I'd stored it 7 months.

Delanya H.  |  Overall Experience 
Rating:
1.0

I went to the Uhaul place there was a sign on the door saying i will be back in thirty minutes i wait at least 45 minutes before they came back they said they could knot help me after i wait al that time they said i would have to see the manager

STEVEN B.  |  First Impressions 
No reviews have been submitted for this location.

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