Customer Reviews for U-Haul Moving & Storage of Stone Mountain

2,370 reviews

4940 Memorial Dr   Stone Mountain, GA 30083
(Adjacent to Georgia State Clarkston Campus)

(404) 296-9737

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(404) 296-9737

4940 Memorial Dr
Stone Mountain, GA 30083
(Adjacent to Georgia State Clarkston Campus)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

kashya Kennedy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Felicia Baugh 
Rating:
1.0

The truck was fuel tank was on quarter tank but the print out says it was a half tank.. So I get charged a extra $26 for fuel I didn’t burn.. I barely put 25 miles on the truck… You can rest assured that I will never do business with U-Haul again 😡😡😡😡… Also I called and told the manager about the gas situation, he prompted me to use the app to change the gas settings… Needless to say the app didn’t work and like I said I got charged extra money…

Ronald Powell 
Rating:
5.0

The gentleman who helped me at pickup and drop-off (same person) was very helpful and friendly. I appreciated his excellent customer service.

Fred Crudder 
Rating:
5.0

Customer did not leave a comment.

OKERRIAS JORDAN 
Rating:
4.0

Customer did not leave a comment.

TRACEY REYNOLDS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAWIT SAID 
Rating:
5.0

Customer did not leave a comment.

SANESA EDWARDS  |  Overall Experience 
Rating:
5.0

Fix the AC - it blows warm air and gets hotter after driving, I had to drive with the windows open for 140+ miles at highway speeds because at 81 degrees that day, it was too hot to drive with the windows closed and no AC. Whoever tried to fix the problem, did not put the dashboard back together, which makes it look like one of my own beat up vehicles. I had really wanted the cold AC to help keep me alert while driving without drinking a bunch of coffee. The windshield needs to be degreased. I cleaned it the best I could with Windex inside and out. Dash and cup holders were dirty, I cleaned it quickly with Windex, but, the middle cup holder was packed with black something. I should not have to clean that. I just stuffed a paper towel in it to remind me not to use it. Driver's side visor falls down and will not stay up or in place completely up. Looks like someone tried to pull it off or something. This is a 5 star place and I received a 3 star truck. Really, someone had to know the AC did not work with the dash being apart and clips hanging out. Thank you for the motorcycle trailer upgrade, it did work well. Driver's door does not close properly unless you slam it.

John Brown 
Rating:
1.0

Customer did not leave a comment.

Jakhiry Johnson 
Rating:
5.0

Been a Customer for over 30 years

NAKIA LILLIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice Davies 
Rating:
5.0

Nothing

REBECCA ECKFORD 
Rating:
5.0

Customer did not leave a comment.

Iris Mead 
Rating:
5.0

.....The Attendant Miss Erica is a highlight. She has excellent customer service skills and an asset to U-Haul. Because of her I will use U-Haul more often and specifically frequent her Memorial Drive tore as my favorite. "Thank You Very Much, Ms Erica".... c/o Kim Armstrong

Kim Armstrong 
Rating:
3.0

The truck had a check engine light come on once I was a mile away and the truck ran sluggish with little power. Then they charged me for gas I did not need

Kyle Jones 
Rating:
5.0

Customer did not leave a comment.

Zavion Pacheco 
Rating:
5.0

Customer did not leave a comment.

Jaqueline Mapendo 
Rating:
5.0

Customer did not leave a comment.

chantelle Myhan 
Rating:
5.0

Customer did not leave a comment.

Antoinette Moreland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenneth Desrosiers 
Rating:
5.0

Customer did not leave a comment.

Michelle Jewel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Taylor 
Rating:
4.0

Customer did not leave a comment.

NEFATIA POPE 
Rating:
1.0

Unprofessionalism at its finest, the owne or general manager should be ashamed of themselves only having one letting literally do everything on the job by herself including filling up propane tanks. You as a company should really hire her as a general manager, even though I was upset. She still serviced me and got me a discount after her manager got mad at her first offer to me

DURON WALTON  |  Online Move In 
Rating:
5.0

The woman at the front desk was great! Very friendly and helpful. I didn't ask her name though and I should have. Thank you for being awesome! DJ Boom

Saku Singletary 
Rating:
5.0

Customer did not leave a comment.

JULIET BROWN 
Rating:
5.0

Excellent customer service agent.

Lajuana Crowley 
Rating:
5.0

Have an extra staff member. One staff member was on duty and had to handle multiple customers

Dennis Barassa 
Rating:
4.0

The check engine light kept coming up and I had to stop my moving on Sunday. I however did report the incident to the sign out.

YUNGRI WIRSIY 
Rating:
5.0

This location always has great service. They go the extra mile to make sure that the customer understands the app the truck he’s always there and available for you to ask questions as well as they called to check on you to make sure you’re not having any problems. I love this location.

Stacy Taylor 
Rating:
5.0

Customer did not leave a comment.

LaToya Hicks 
Rating:
5.0

Loved the whole easy experience!!!!

Walter Fincher 
Rating:
5.0

In my point of view I think everything is fine for now

abdul nakuo 
Rating:
5.0

Great expérience , great costumer service.

Bernadette Dantes 
Rating:
5.0

Uhaul Representatives are professional, courteous and knowledgeable.

Colin Brown 
Rating:
5.0

Customer did not leave a comment.

Richard Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Hurst  |  First Impressions 
Rating:
4.0

Please advise the persons answering the phones at the store locations to not berate the customer for calling to confirm that their truck is indeed on the lot, ready for pick-up. I had a poor experience in April 2023 when I reserved a U-Haul truck, received confirmation of its pick-up location after it was already changed once from my original location, to arrive and the truck was not available. I was then sent to a different location 25 miles farther from my original pick-up, only to receive a phone call on my way to the 3rd location to be told that the truck at the 3rd location was no longer available, so we were instructed to go to a 4th location 15 miles further from the 3rd location. Now I am an additional 40 miles from my original 5 miles location. So, when I call to ensure my rental is physically available for my pick-up time, DO NOT HAVE A SNIDE COMMENT AND SARCASTIC TONE OF VOICE! This was a poor way to start the day of moving. The rest of the U-Haul experience was very good from the actual pick-up and the drop-off. Both were above average.

DALTON LIGHT 
Rating:
4.0

Customer did not leave a comment.

Carl Lehman 
Rating:
5.0

Customer did not leave a comment.

Althea Corbett 
Rating:
5.0

Customer did not leave a comment.

Daniel Haile 
Rating:
5.0

The staff was very helpful with everything. Erica was very nice and pleasant. There was another gentleman who helped me out with a problem with my unit. I really appreciate that. I would gladly recommend this place to anyone.Thank you guys.

wayne Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STANLEY NWANDU 
Rating:
4.0

Customer did not leave a comment.

Jennifer Anderson 
Rating:
3.0

Owner has no personality, very dry standoffish demeanor. Not a pleasant or polite individual

Jessica Hamilton 
Rating:
5.0

Love it

Jaliyah Hargrove  |  Online Move In 
Rating:
5.0

Price was going up and I could not afford..

Howard ALLEN  |  Overall Experience 
Rating:
5.0

Very nice people and easy process

STEPHANIE SHAW 
Rating:
5.0

Great Service

TAKIYA BUTLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shantia Goodson 
Rating:
5.0

Truck was stalling a lot

Kionie Small 
Rating:
5.0

Customer did not leave a comment.

Mehatsion Tewol Kifle 
Rating:
4.0

Customer did not leave a comment.

ALLEN PARKER 
Rating:
1.0

The man at front desk was very rude , everytime I ask him a question he seem like he was annoyed. I didn’t tell him , to work at u-haul nor did i do anything to him . He is very rude… get someone else to work front desk . His attitude was rude he was lightskin with a beard.

Ayanna Brown 
Rating:
5.0

Even though we didn't make a reservation for a truck, we arrived at your store and requested for one. Quickly, we signed up for it right on the spot! Immediately, we went to move stuff into the truck and then unloaded it before storing into his storage space. Then we put more gas into the truck before returning it. The staff inspected it before sending the receipt to me by an email. Very convenient and very professional!!!

nathan crowe 
Rating:
5.0

Customer did not leave a comment.

aziz satani 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Burrows 
Rating:
5.0

Great customer service I was helped by two different crew members and both times the experience was AMAZING AND EXCELLENT

Hannah SChulanda 
Rating:
5.0

The staff were very helpful and friendly

Carlton Harrison 
Rating:
5.0

Customer did not leave a comment.

Cymil Jarrett-Thorpe 
Rating:
5.0

Customer did not leave a comment.

Christ Fretwell 
Rating:
3.0

The installation was excellent and exceeded expectations with regard to the time required. The counter service was very slow. Associates were friendly but had no sense of urgency or initiative to move the transaction along.

sara thurston 
Rating:
3.0

The road access was very tight, not a lot of space to move around. The unit I obtained had a big hole in the ceiling that was covered with a few pieces of duct tape.

francess malik  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALVIN BEVIL 
Rating:
5.0

Customer did not leave a comment.

rahuwa mamo 
Rating:
3.0

Be more careful when they drive other peoples vehicles and stay working on it until completed.

Joann Arambula 
Rating:
4.0

Why does every U-Haul property I go to holds water for a long time after a heavy rain I have yet to go to a U-Haul facility that did not have moisture

BRYAN STERLING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole byrd  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sencerea williams 
Rating:
5.0

Everything was great, nothing to improve.

patrick ross 
Rating:
5.0

Customer did not leave a comment.

Jennifer Jefferson 
Rating:
2.0

Customer did not leave a comment.

Shameka Myers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vivian Mims 
Rating:
5.0

Customer did not leave a comment.

Ayinalme Gebreselassie 
Rating:
5.0

Customer did not leave a comment.

larry ponds 
Rating:
5.0

Very satisfied with the service at this location. Good folks.

wendell love 
Rating:
5.0

The person who helped me was very friendly and professional. That had a very positive impact on my experience.

Frederick Crudder 
Rating:
5.0

Keep it up!

Taye Gebremeskel 
Rating:
5.0

Customer did not leave a comment.

Santrisha Henderson  |  Overall Experience 
Rating:
4.0

Consider having more various sizes of trailers at your location.

Freddy Barnes 
Rating:
3.0

Get rid of old and outdated 6 x 12 cargo trailers.

Leroy Gedward 
Rating:
5.0

repeat customer, happy with the service.

John Brown 
Rating:
4.0

The staff was very helpful and pleasant.

Mona Arestil 
Rating:
5.0

The customer service rep was very helpful and kind. She was a excellent example of what great customer service should be.

Cynthia Hopkins 
Rating:
1.0

Apathetic staff. They go out of their way to NOT be helpful.

Timothy Tschirhart 
Rating:
3.0

The price and the cost I used for the was still too high

dwayne jones 
Rating:
5.0

Great customer service the person who helped me was excellent. First time using UHaul and I would use it again. He was very helpful and made the process very simple and easy.

MAR-REEN PAUL 
Rating:
5.0

Customer did not leave a comment.

Samm Brooks 
Rating:
5.0

Customer did not leave a comment.

John Swett 
Rating:
5.0

More staff is required to save time at the counter it was very unfair to costumers to have to wait an hour for service because of staff shortage

neil griffin  |  First Impressions 
Rating:
5.0

I was pleased

Bonita Mitchell  |  Overall Experience 
Rating:
5.0

All the employees at 4940 Memorial drive in Stone Mountain Ga was very friendly and extremely helpful, especially Erika. She went out of her way to make sure we understood U-Haul policies and she was very kind and professional.

Brenda Jarvis 
Rating:
4.0

Customer did not leave a comment.

Tsion Woldeyes 
Rating:
5.0

Customer did not leave a comment.

Antonio McFadden 
Rating:
5.0

The man behind the desk was working by himself but he was very pleasant.

Tasha Washington 
Rating:
5.0

Very professional experience

JESSIE JEFFERIES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eyob Mulugeta 
Rating:
5.0

Very good customer sevice

Ashton Tisdale 
Rating:
4.0

Customer did not leave a comment.

SANDRA HILL  |  First Impressions 
Rating:
5.0

Awesome job. Very nice staff

Courtney Hammond 
Rating:
5.0

Customer did not leave a comment.

Solomon Wolde 
Rating:
5.0

Customer did not leave a comment.

Pamela Holliday 
Rating:
5.0

Customer did not leave a comment.

Arlene Howard 
Rating:
5.0

Quick service. Professional, knowledgeable, and very polite staff. They made pick up and drop off a breeze.

GABRIELLE SMITH 
Rating:
5.0

Everything was just fine.

Lamar Akins 
Rating:
5.0

Keep up the good work

lillie cade 
Rating:
4.0

The truck smelled heavy marijuana smoke. Even after opening windows I camr back to my home with my clothese smelling weed.

GRACE HARRIS 
Rating:
5.0

Customer did not leave a comment.

Sherman HOWELL 
Rating:
5.0

There is very little needed. I have always been satisfied.

Wallace Durham 
Rating:
5.0

Customer did not leave a comment.

LaToia Davis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dherelle Herrin 
Rating:
5.0

Great customer service!

RONNIE AIKENS 
Rating:
4.0

Customer did not leave a comment.

Tammy Hawkins 
Rating:
5.0

The heater nor the a/c worked in the truck, and the signal switch is faulty.

Christine Carter 
Rating:
5.0

Thanks guys you made renting a truck easy. Very pleasant customer service

Winslow Bellamy 
Rating:
4.0

Customer did not leave a comment.

RASHANDA HYLTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohammed Ibrahim 
Rating:
2.0

Customer did not leave a comment.

CLARA GREENE 
Rating:
5.0

Customer did not leave a comment.

Justin Maslanka 
Rating:
5.0

Customer did not leave a comment.

Mulu Hagos 
Rating:
5.0

Customer did not leave a comment.

kim richmond 
Rating:
5.0

Fast and prompt. Customer service was quick and efficient

JUSTIN THOMAS 
Rating:
5.0

Customer did not leave a comment.

Maya Thomas 
Rating:
5.0

Great job

willie billings  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

clara abney  |  First Impressions 
Rating:
5.0

So far so good. Staff at the storage location is excellent.

Michael McGuire  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

ANTONIO BREWER  |  Overall Experience 
Rating:
2.0

The storage unit was not up to standards it rained inside the unit n my belongings were ruined

Montence Lampkin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kenneth battle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHEILA MCCLAIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniella holmes  |  First Impressions 
Rating:
3.0

I’m okay with the storage unit but your late fees are rediculous!! Once a month when you are late but every weekly fee is a bit high for those that have no where else to go so that they can afford the storage unit and get somewhere to live at the same time, just too much!

CLEMENTINE BROOM  |  Overall Experience 
Rating:
4.0

Easy move in. Which door exactly to use can be confusing. Otherwise this is a straight forward business, helpful providing lock as well.

Brandon Gurubel  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chandrea Trotter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRENDA WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Akbas  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Michael Hawkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

solomon land  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kiandra Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl Campbell  |  Overall Experience 
Rating:
3.0

My storage Unit was not the best. There was rat droppings, a wire hanging down when opened. There was a hole in the side at the top. A lot of things were discarded due to moisture and mold. I still will recommend but use the inside area. I will be filing a claim. Sentimental value. The black box inside was useless. There should be a receptacle for those who use the facility. That was an inconvenience.

ALTHEA CHILDREY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elease Timmons  |  Overall Experience 
Rating:
4.0

I had no problems with this location. Everyone was professional and courteous. I appreciate your services and overall I was pleased at this location.

Tamara Parks  |  Overall Experience 
Rating:
5.0

The original storage unit was on elevated ground and not usable for the type of tool box I have to store. The associate came out to me saw the issue I was having and switched me to a ground level unit and helped me get my box into the unit and I greatly appreciated that.

Kenon epps  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SEAN RICHIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY GREEN  |  Overall Experience 
Rating:
5.0

All of the U-Haul staff members that I have spoken to on the phone or met in person were absolutely absolutely amazing and awesome. Thank you for serving me with kindness love respect honesty patience understanding generous trustworthy and supportive and standing by your words and your values. Words cannot express my gratitude to you. Thank you personally Mr. GC God’s blessings continually

Maudrie Ellis  |  Online Move In 
Rating:
5.0

Thank you.

Nakisha Hicks  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JONATHAN PONDS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charndanay McCollum  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shamon Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Williams  |  First Impressions 
Rating:
5.0

I think I've said enough.

BERNARD JACKSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRY WILSON  |  Overall Experience 
Rating:
4.0

BLESS YOU!

FLOYD FEARS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Malcolm Archie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NETTIE WATSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AYYANA NZOMO  |  Overall Experience 
Rating:
5.0

A1 service. Every time.

GEECI COLLINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosie arnold  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIE BUGGS  |  Overall Experience 
Rating:
4.0

na

mansour abdalla  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brian Guest  |  First Impressions 
Rating:
3.0

Staff rude and disrespectful. People sleeping and breaking into storages

kamyrah parks  |  Overall Experience 
Rating:
5.0

Very professional staff and very good move-in experience. Thanks!

MARION CHATMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAYLEN LONG  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christina Hess  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donna horn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA MCCONICO  |  Overall Experience 
Rating:
5.0

Lighting inside the storage unit would be helpful.

John Mayhan  |  Overall Experience 
Rating:
5.0

The two young ladies that worked Tuesday evening were very helpful and nice. I even bought a hand truck from their suggestions.

TAMMY PARKER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Valisa Monyei  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN SWIFT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luther Whitaker  |  First Impressions 
Rating:
3.0

I was not offered the one month free rent and could not get one collective insurance amount for all my property like renters policies. I had to pay insurance on each unit. That is very expensive.

HOLLY BEALER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

garven michel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald Wilbourn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kendra Fields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richy Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherelyn Edwards  |  Overall Experience 
Rating:
5.0

Great team

FAMBO AMOUZOU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry Peart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruth Haile  |  Overall Experience 
Rating:
1.0

Prices do not concur with what the associate presents to the customer, the staff is not trained properly with handling MINOR customer related issues the manager at this facility Mr Alford is not concerned with bridging the Gap to solve customer complaints. The staff is only as good as the manager above them if your manager shows no concern or initiative then why should your staff

Eric Hall  |  First Impressions 
Rating:
1.0

U-Haul reserved this unit for me over the phone. I arrived to move-in and the unit was occupied. They didn't have any more units or any units close by. I was refunded my money but had to find a storage unit and add more miles to the uhaul truck I was driving. It was disappointing and an inconvenience. And cost me more money

Candaceia Lewis  |  Overall Experience 
Rating:
5.0

Personnel was efficient, courteous and professional

Anthony Sims  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNETTE FORD  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Felix Cemexan  |  First Impressions 
Rating:
1.0

I was called on a regular basis and my friend was called for no reason. I didn’t owe money, but life happened and I wasn’t able to move anything in. So why call if I didn’t owe money. I will never store with haul again.

Metrya Mills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shenika Howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN REEVES  |  First Impressions 
Rating:
1.0

I still need to contact the manager for customer service but they're trying to charge me a fee and I shouldn't be charged anything due to what happened prior to getting the storage unit

LASHONDA PERKINS  |  First Impressions 
Rating:
4.0

Good customers service

John Betts  |  Overall Experience 
Rating:
5.0

Excellent customer Service.

RHONDA CONEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter Lowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shinikqua Ransom  |  Overall Experience 
Rating:
1.0

Thief

Ahmed Giftin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helena Clemente  |  Overall Experience 
Rating:
5.0

Very helpful with good information

Denise Felix  |  First Impressions 
Rating:
5.0

It was nice to have a storage unit so convenient to my home. A well managed facility in my opinion. Thank you

John Grover  |  Overall Experience 
Rating:
3.0

My issues: Traffic never called me about my truck reservation and truck pickup location before 6pm prior to my next day 10am pickup. I called them instead, stayed on hold for 30 min., kept calling until 5:45pm until I got someone. Took them a while to find my reservation. They told me the truck was to be picked up in a location different from what was on my online reservation file. When we picked up the truck, it was in poor condition. Problems with loose steering, bad transmission, oil dripping & smoking. Good: brakes & was clean. At drop-off location Rep claimed we drove 5000 miles & backed off when we disputed...then he noticed he was looking at the wrong truck on his phone. Advised him of truck mechanical problems ( thank goodness we only drove it less than 60 miles) but the Rep seemed unconcerned & just said OK. U-Haul needs to improve the online & phone assistance to support the customer experience...we should not have to hound them to verify our reservation & tell us where to find the truck. Plus better maintenance needs to be performed on the trucks...that truck could have easily broken down or caused an accident with its steering. The truck only had 30K in miles on it but poorly maintained. I have had better experiences with U-Haul in the past. I have no complaints about the storage facility experience. Just the truck rental.

PAMELA PATTERSON  |  Overall Experience 
Rating:
5.0

I plan on having 24hr access and will need additional insurance. I Will park my vechiles there. In the past a controversy arose and police involvement was necessary. If a Con troversy arises you will be required to call the secret service of the Treasury Department in Atlanta on Peachtree Street, concerning Wade Jenkins Property. O am an Official.

Wade Jenkins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Priscilla Dowdell  |  First Impressions 
Rating:
4.0

The

Emilia Wennie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucson Joseph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATRINA SANDRIDGE  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was great, I would definitely recommend it to family and friends. I also will use it again if needed.

Charlene Hall  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lucretia Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chequana Reedus  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber Lawrence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kealon Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jake Henry  |  Overall Experience 
Rating:
5.0

I have forgotten the girl name but she were very helpful and very nice. I want to say thank you very much for your kindness and support.

Gloria Favors  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Gwendolyn Woolridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lajuana Jarrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Redding  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulette Knights  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laquita Boykin  |  Overall Experience 
Rating:
5.0

Excellent customer service very friendly and hands-on staff they helped me every step of the way. They have storage units and rental vehicles all at the same location so it was a convenient for me. The Store Manager always helping someone was always courteous and every crew member under him was helpful and professional. I thanked them very much for everything they've done during my stay there. Definitely would recommend this location for any and all of your storage needs.

SHARRON CHESTNUT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha Beatty  |  First Impressions 
Rating:
5.0

Jorris is always on top of things. He is very helpful and friendly

MARK A GORDON  |  Overall Experience 
Rating:
5.0

I want to thank Management, Jorris Alford for helping to make my move out more smoothly. I truly want to thank an employee by the name of Melvin, who seen I was having a difficult time moving out an item and came along side of me to help. I can never be more thankful to an employee with much gratitude that I have for this young man. I will be forever thankful and knowing an employee like this with such great magnitude only comes by rarely in a lifetime. So, thank you Melvin so very much for your kindness and great care you displayed on my move out date, 6-9-21.

donna johnson  |  Overall Experience 
Rating:
5.0

Fantastic people work here .

william fulkerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariah Jerido  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephon Copeland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Akeiya Stevens  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Corey Smith  |  Overall Experience 
Rating:
5.0

A awesome experience! Only thing is my reservation for my truck was given to someone else & that was a disaster because I had to drive 45mins to get another truck!

ROBYN BATTLE  |  Overall Experience 
Rating:
5.0

I had no issues with the rental. My unit was always accessible and everything remained as I'd stored it 7 months.

Delanya Hoskins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany Hubbert  |  Overall Experience 
Rating:
1.0

I went to the Uhaul place there was a sign on the door saying i will be back in thirty minutes i wait at least 45 minutes before they came back they said they could knot help me after i wait al that time they said i would have to see the manager

STEVEN BIGSBY  |  First Impressions 
Rating:
4.0

Please work on following up with client requests promptly. Do not like that I had to continue contacting customer service and on site manager would not follow up on requests

DJuan Cobbs  |  Overall Experience 
Rating:
5.0

I will always use U-Haul

Elise Gillison  |  Overall Experience 
Rating:
5.0

I appreciate the accommodations made by this facility. The clerks were always efficient and friendly! I relocated to the area almost two years with EVERYTHING I've ever owned! When times became financially difficult for me, specifically due to COVID and lack of employment, the UHaul Stone Mountain facility kept me abreast of my liabilities well prior to being evicted! Then, they gave me an opportunity to retrieve my items without heavy fees! I WILL ALWAYS be thankful to this company because of their compassion!

Andrea Booker  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gerarde piquion  |  Overall Experience 
Rating:
4.0

Great experience. Staff was helpful and friendly even during these trying times.

CAMELA BOOKER  |  Overall Experience 
Rating:
5.0

I was really pleased with the services that I received. The only thing I wasn't satisfied with was the$15.00 late charges. Otherwise everything was great. Thank you for your service!!

REGINA SCOTT  |  Overall Experience 
Rating:
1.0

I'll NEVER go back to the one on Memorial Drive in Stone Mountain!

Ella Greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARLENE WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillie King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anesa mohammed  |  Overall Experience 
Rating:
5.0

I came to pick up a rental truck on 4/25/20 and I had the pleasure of being helped by Malik. He was extremely polite, humble and helpful.

ashley williams  |  Overall Experience 
Rating:
1.0

The only issue I have is the fact that I was charged for gas and I put the gas back in the truck as followed and was still charged and called in for them to tell me there was nothing they could do about it... I will never use this company again stole my money and not trying to fix it....

April Carter  |  Overall Experience 
Rating:
3.0

The wait was ridiculous..each and every time..but when im serviced its prompted and smooth.

Cynthia Roberts  |  Overall Experience 
Rating:
4.0

Friendly quick staff. Clean and great working van!

Melissa Barnes  |  First Impressions 
Rating:
1.0

Late a few days and I had the storage for 6 mon then someone said I could be put in auto pay . Lost my keys to the lock y’all had no masters or extra . Had to pay a locksmith never using uhaul again

Kareema Clark  |  Overall Experience 
Rating:
3.0

Good service.

Chale Worku  |  Overall Experience 
Rating:
5.0

Great storage facility

LANETTE JONES  |  Overall Experience 
Rating:
4.0

To many young kids with attitudes, not able to focus on the job. Playing on phone.

WAYMOND JULIOUS  |  Overall Experience 
Rating:
1.0

Store hours not convenient Staff not friendly all have attitudes and unwilling to assist No manager was present to speak with

Aris Carter  |  First Impressions 
Rating:
5.0

I would give it a hundred stars

Desmon White JR  |  Overall Experience 
Rating:
1.0

U haul stone mountain charged my lock on my unit and did not inform me while I was out of the country for the past two years. From 2.2016-thur 6-2019. They broke into my unit and took half of my item

DWAYNE BURNS  |  Overall Experience 
Rating:
1.0

My initial impression after waiting in a long line, was the attitude of the staff behind the desk. Poor to say the least. No pride in their job and no courteous customer service. Was given the wrong

debra donnini  |  Overall Experience 
Rating:
5.0

I am very impressed by the humble, and knowledgeable customer service. It was hot and I had a long day and yet was treated so good. The staff was awesome. It was a little wait but it was worth it.

ROCHELLE JONES  |  Overall Experience 
Rating:
5.0

Very professional and polite

Shakita Smith  |  First Impressions 
Rating:
2.0

I was unable to get into a storage unit I just purchased because of the store use lock was still in place it was a great inconvenience to have to keep the rental truck over night

Kashif Harvey  |  First Impressions 
Rating:
5.0

My experience was extremely pleasant, informative as well as professional. I cannot tell you how pleasant the associate was, absolutely awesome.

Demeka Brunson  |  First Impressions 
Rating:
4.0

I always use U Haul.

Randall webb  |  Overall Experience 
Rating:
5.0

Good

BRUCE THOMPSON  |  Overall Experience 
Rating:
5.0

Thank you

phillip chadwick  |  Overall Experience 
Rating:
3.0

Well managed facility

Tammy Starks  |  Overall Experience 
Rating:
4.0

Thank you

Theron Parrish  |  Overall Experience 
Rating:
4.0

Thank you!

Theron Parrish  |  Overall Experience 
Rating:
5.0

☺️

Sharon Hendricks  |  First Impressions 
Rating:
5.0

Storage unit door came off hinges, we reported it. We were not immediately given a new unit. By the time we got home, they called in new unit assigned. Get service. Thanks to Celah!!

Bonnie Flack  |  Reservation 
Rating:
4.0

I will not be able to move yet so thanks but when I do move I use your services

Janie Cooper  |  Reservation 
Rating:
3.0

He was polite and patient. He forgot a couple of details, but we got through it. Knowledgeable about the equipment.

rita addison  |  Reservation 
Rating:
5.0

Thx

xavier sumpter  |  Overall Experience 
Rating:
5.0

They took great care of me swiftly.

CHRISHANNA MILTON  |  Reservation 
Rating:
5.0

My things were at this uhual facility 3 months and I had no issues. I also used this facility to move my things. I didn't have a single problem.

ebony taylor  |  Overall Experience 
Rating:
2.0

Uhaul was very helpful with my move to Georgia

curtis sutton  |  Overall Experience 
Rating:
5.0

The apex of customer service. The only suggestion i have is to make sure the units dont have the urine smell. I couldnt catch my breath

ALVITA CHISM  |  Reservation 
Rating:
5.0

Thank you, for all the help you gave me.

phillip chadwick  |  Overall Experience 
Rating:
5.0

I stored my things for two and one half years at this location. I was kept informed of when my payments were due. Everyone I interacted with was kind and knowledgable about there job. would use again.

JANICE EDWARDS  |  Overall Experience 
No reviews have been submitted for this location.

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