Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The facility was clean but my rolldown door had been broken for years! And yes I had told people. I had some issues with employees being not very knowledgeable or helpful but that was awhile back. And Melissa the manager has always been good! The only other thing was the price now.
DARLENE B
|
Overall Experience
Rating:
5.0
The woman working the day I returned my Uhaul was excellent. She was so friendly and helpful. On top of that she was speedy getting everything finished and left me with a smile on my face.
Garrett W
|
Overall Experience
Rating:
5.0
Easy access. The employee was very friendly and efficient. Will definitely be back!
Darren P
Rating:
5.0
Customer did not leave a comment.
Gary T
Rating:
5.0
Customer did not leave a comment.
Danyelle T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Steve H
Rating:
5.0
Customer did not leave a comment.
Trevor M
Rating:
5.0
Customer did not leave a comment.
DANYELLE G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julianna S
Rating:
1.0
Call me 512-217-3666. I definitely did not receive the Benefit of the Bargain!!
GUY F
Rating:
2.0
My truck was terrible - The windshield seal fell off on the driver side and would hang and flap in the wind, we tried to reattach, but it would just come out when we went on the interstate. Also, BIG ISSUE, every time we were going above 50mph, and hit the brakes, the engine would rev up but the truck would slow as its supposed to. It was scary, not sure why the truck would rev to 6 or 7 when slowing down, but it did it every time when braking from a higher speed. I told the gentlemen that when we returned the truck and he was not very nice about it but did say he was putting the truck in for service which made me feel better no one else would go through our experience. I called and also told the agent these items but it seemed there was nothing we could do besides offer us an extra day. I also asked for a receipt, was told it would be emailed to me and I still have not seen it either. This was a Terrible uhaul experience, I am very disappointed. I have uhaul before, not sure I will be again.
Suzanne R
Rating:
5.0
Customer did not leave a comment.
Karen V
|
Overall Experience
Rating:
4.0
Too expensive. Equipment wasn’t necessarily clean. Everything else was good.
Alexander O
Rating:
3.0
Customer did not leave a comment.
Nick B
Rating:
5.0
Customer did not leave a comment.
Kurt S
Rating:
5.0
Customer did not leave a comment.
Edgar G
Rating:
4.0
Customer did not leave a comment.
RODNEY D
Rating:
3.0
Multiple significant price increases in short amount of time lead to moving to another facility
MARK E
|
Overall Experience
Rating:
1.0
The vehicle had a check engine light on when I got in it and that was not documented before I received the vehicle so I was held liable at drop off. The assistant manager behind the front counter refused to let me know the policies of uHaul even after letting her know that I was a first time customer. Whenever calling her back to ask questions she was very rude, hung up the phone on me the first call and asked questions such as. “You should’ve asked questions”, “can you not read?”, and called me a “dumbass.” I will not ever be using this location and after an experience like this to where even upper management doesn’t tell you how their contracts work probably will never use uHaul again. The worst customer service of my life. However the ladies at the drop off location were very helpful and actually helped me out after the corporate location in Stillwater tried to screw me over.
Quade C
Rating:
5.0
Customer did not leave a comment.
Brian F
Rating:
5.0
Customer did not leave a comment.
Andrew D
|
Online Move In
Rating:
2.0
Door stop was broken the entire. Woman who works most often is RUDE and expects CUSTOMERS to WAIT while she takes her CIGARETTE BREAK!!! Then has the audacity to say “I’m not the one to get an attitude with, don’t play with me. Not today”
FIRE HER
Mckenzie A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NEEDED N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura C
Rating:
4.0
Customer did not leave a comment.
Stephen S
|
Overall Experience
Rating:
3.0
When we arrived it took about 10 minutes to locate an associate. However, once they appeared they were helpful and drop off was easy.
Jonnathan C
Rating:
5.0
Customer did not leave a comment.
Rob W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy R
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Bradley W
Rating:
5.0
The people I dealt with were absolutely amazing take of them they are priceless for customer service
Cindy M
Rating:
5.0
Jessica was the best. Supper helpfuland friendly. Didn't have any issues.
joshua T
|
First Impressions
Rating:
5.0
A 20 foot truck doesn’t really handle a 2 bedroom apartment. We came up short on space.
ann p
Rating:
5.0
Customer did not leave a comment.
sean b
|
Overall Experience
Rating:
5.0
My move out date was not on the 9th, but on the previous Tuesday
Sandra C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sherry C
Rating:
5.0
Customer did not leave a comment.
Lee S
Rating:
5.0
Excellent plus!!!
Daniel S
Rating:
5.0
It all went great , thank you so much ! The trailer was very very clean , the size was good , no complaints at all ! The young lady helping us decide what size to get and what boxes to purchase was super nice and helpful and knowledgeable and we appreciated it so much , so once again thank you !
Billy W
Rating:
1.0
Melissa and her staff ate great. After heavy tain storm we discovered a leak coming in thru the ceiling of our unit luckily nothing was damagrd. I told Melissa about it and she immediately had arrangements made to have it repaired. She had also provided us with a large tarp to cover our belongings to prevent anything from getting damaged before and during the repairs being completed. I definitely would do business with them again. Great job Melissa,
Jeannette K
|
Overall Experience
Rating:
5.0
Representative was very helpful and knowledgeable… did a very good job
ANDREW J
Rating:
5.0
Instruct new renters where the key pad is so you don't keep setting the alarm off.
Beverly W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DAN J
Rating:
5.0
Jessica was very very helpful and resolved the issues I had! Great customer service!
Elizabeth O
|
First Impressions
Rating:
5.0
Needed just an appliance dolly.Couldn’t have been simpler. Grateful.
ruth a
Rating:
5.0
Customer did not leave a comment.
Troy S
Rating:
5.0
Customer did not leave a comment.
Troy S
Rating:
5.0
Truck need wheel alignment and inspection for shock absorber
Dong M
Rating:
5.0
The representative was super friendly and helpful. Will definitely use them again
Robert A
Rating:
5.0
Customer did not leave a comment.
Russell S
Rating:
5.0
Customer did not leave a comment.
Jason J
Rating:
5.0
Customer did not leave a comment.
Mary E
Rating:
4.0
Customer did not leave a comment.
Nancy W
Rating:
4.0
The location has a lot of Uhaul trailers parked in front of my storage unit which makes it a bit inconvenient to use the property. I was very excited about the location until that happened because they have a HUGE EMPTY lot on the other side of their location which is where I thought they would be keeping all their trailers (since that is where all the trailers were parked when I leased this unit). Not sure why so many trailers were moved in front of my storage unit.
James S
|
Online Move In
Rating:
3.0
having not rented any kind of equipment in years from any where, I'm not sure how valuable my comments are. But just through common sense here it is, I would say at this rental location the lady rep there was great. BUT your company choice at this location and any location were I you I would not have any kind of trailer located for pick up--hook up to trailer hitch not on up or down hill location to hook up to, any kind of trailer should be on level flat location for hook up. and return. on the trailer I used the ramp for car loading did not pull out smoothly and even harder to re insert maybe this is normal and for safety, on this trailer the front tire restraining strap tightening crank did not operated smoothly properly and for safety, know that here in Oklahoma sun bakes and destroys everything including braided tire down strapping. also take into consideration I am old school grumpy old man. Over all your serproduct and service is was there when I needed you THANK YOU
PATRICK F
Rating:
5.0
Customer did not leave a comment.
Lisa M
Rating:
5.0
Customer did not leave a comment.
Brandon H
Rating:
5.0
Customer did not leave a comment.
Shirley R
Rating:
4.0
We had no problems turning it in!!
Thank you!
Guyla W
Rating:
4.0
Customer did not leave a comment.
Angela H
Rating:
5.0
The first location 1000 W Airport Rd the employee said he was too busy to except our trailer and to come back in an hour or so. He also stated we might be charged extra if we took it to another Uhaul location.
I took it 5715 W 6th St and that gentleman was more than happy to help me. He also ensured that I would not be charged any extra fees.
Troy S
Rating:
5.0
Customer did not leave a comment.
Coleman H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gayle S
Rating:
5.0
Customer did not leave a comment.
TAMMY M
Rating:
5.0
Customer did not leave a comment.
carl t
Rating:
4.0
Customer did not leave a comment.
JOE T
Rating:
5.0
Jessica, the agent who assisted me, did a great job! She was very professional and went above and beyond! Thank you Jessica!!
John F
Rating:
5.0
The app wasn’t working for me but luckily the attendant inside was super nice and helpful!
Elizabeth T
Rating:
5.0
Thank you to both ends of our moving! Very helpful and understanding of our situation! I’ve used U-Haul many times and this was the absolute best experience from the rest of my moves and interaction with employees!!
Kimberley D
|
First Impressions
Rating:
5.0
Knowledgeable and helpful staff.
Jeffrey D
Rating:
3.0
Monthly billing options were not user friendly.
LISA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William L
Rating:
4.0
Overall the facility was clean. There was an outside door leading to my unit that didn’t want to open a couple of times but other than that it is good.
Nicole G
|
Overall Experience
Rating:
5.0
Make it to where you can return equipment after hours
Cindy M
Rating:
3.0
This particular storage facility is not gated. The area is lit pretty well but there is no barrier other than the building door between the world and your unit.
Also the interior of the units are not lit so it is somewhat hard to see what you are doing inside the unit beyond the light from the hallway.
MEGAN R
|
Overall Experience
Rating:
5.0
Both ladies that helped us were great. Professional and friendly.
Lori B
Rating:
5.0
Customer did not leave a comment.
PHIL R
Rating:
5.0
I like dealing with people NOT phone apps and web sites
MICHAEL S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis F
Rating:
3.0
Customer did not leave a comment.
Troy S
Rating:
5.0
It’s all good
Would like to have received a receipt at the location
Paul I
Rating:
5.0
Customer service was GREAT! That makes it so easy for customers already under stress.
David M
Rating:
5.0
Customer did not leave a comment.
wadeea m
Rating:
5.0
Good storage
Ahmed A
|
Overall Experience
Rating:
4.0
I just finished my review for 99710340. I submitted my review before I received the email with my receipt. I also realized that I could probably go to your website and look it up, which I did.
I verified that the person I dealt with did give me a discount for the missing dolly I reserved. I appreciate this and I told him this and thanked him before I left this location. It's a good experience when somebody keeps their word, which is becoming rarer from people these days.
Again, I already submitted a review for 99710340 before I received my email with my receipt. Outside the missing furniture dolly, my experience was user-friendly at this location and mostly positive. The truck was very comfortable and worked great.
Morgan P
Rating:
5.0
Customer did not leave a comment.
Susan S
Rating:
5.0
Customer did not leave a comment.
Jeff J
Rating:
3.0
Customer did not leave a comment.
GERALD M
Rating:
5.0
Customer did not leave a comment.
Ron S
Rating:
5.0
Customer did not leave a comment.
James B
Rating:
3.0
Customer did not leave a comment.
Julie W
Rating:
5.0
Great service as always
Nicole J
Rating:
5.0
Customer did not leave a comment.
Tom W
Rating:
5.0
Customer did not leave a comment.
Carmen J
Rating:
4.0
Customer did not leave a comment.
Tori L
Rating:
5.0
Customer did not leave a comment.
Katrina T
Rating:
3.0
Just dropped off here. No interaction.
Cathy M
Rating:
5.0
Customer did not leave a comment.
Dale P
Rating:
4.0
Overall, experience was good. Receipt was supposed to be emailed but I did not receive it. That was the only negative.
Tony B
Rating:
5.0
Customer did not leave a comment.
Alysia R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicholas H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan J
Rating:
5.0
Customer did not leave a comment.
Jeffrey B
Rating:
5.0
Jessica is a rock star. She’s quick, efficient, and kind. Excellent employee!!
jill l
|
Overall Experience
Rating:
5.0
Everything was excellent very good
Ron L
Rating:
5.0
Customer did not leave a comment.
Zheng H
Rating:
5.0
Customer did not leave a comment.
Mitsi A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen H
Rating:
5.0
Awesome. Even reminded me to refuel.
kathy b
Rating:
5.0
Customer did not leave a comment.
Jacquelyn H
Rating:
5.0
This location was very clean and the woman who helped me was very helpful.
Blake M
Rating:
5.0
Customer did not leave a comment.
erich s
Rating:
5.0
While the U-haul area was well lit, it would be nice to have light in the individual storage rooms. Very dark without bringing your own light.
JULIE A
|
Overall Experience
Rating:
4.0
Everything about the location's staff is perfect. The company itself is not helpful enough to ensure they are set up for truck share 24/7. There is no barcode to scan on the door so if you are unlucky enough to book during closed hours and your phone's GPS is telling you you're 'not at the right location' then you might have to wait for staff. U-Haul, do better to support your small but crucial satellite stores. Yikes.
Nimalka W
Rating:
5.0
They did super with my truck rental and closing out my storage unit
Jacob P
Rating:
5.0
I was very pleased with my experience booking the trailer.
On another note, I paid for 4-months of a storage space but was able to empty it with 3-weeks left in my contract. I was told that I could not get a refund on the time I do not need the storage unit. It would have been nice to get a little bit of a refund.
JULIE A
Rating:
3.0
Battery was mostly dead on truck. It needed to be jumped after turning off in order to restart. Radio did not work at all. No noise came out of speakers.
JESSICA H
Rating:
5.0
Customer did not leave a comment.
Rob B
Rating:
5.0
Great air conditioning in truck! Life saver
Jen S
Rating:
5.0
Customer did not leave a comment.
Mohamed S
Rating:
5.0
Always good service here with friendly staff.
Terry W
Rating:
4.0
Customer did not leave a comment.
glenn m
Rating:
5.0
Customer did not leave a comment.
Chuck C
Rating:
5.0
Great experience all the way around. The automated phone service is burdensome but all local contact was above expectations.
rod t
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John h
Rating:
2.0
Fix your self serve GPS system
Matthew C
Rating:
5.0
Customer did not leave a comment.
Jillian G
Rating:
5.0
Customer did not leave a comment.
Kale R
Rating:
5.0
Very nice!
Kathy N
Rating:
5.0
Customer did not leave a comment.
Harry B
Rating:
5.0
They were very helpful and informative.
Paula F
Rating:
5.0
Customer did not leave a comment.
OklahomaState U
Rating:
5.0
Nice, new, clean, well-maintained, safe facility. Would definitely recommend and use again.
MARK M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandon W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judy B
|
Overall Experience
Rating:
5.0
Really appreciated the gentleman Don who checked us in on a Sunday and helped us during this stressful time. Trying to relocate with cancer was stressful 17 hr round trip drive to get my belonging home to Oklahoma.
Your employee Don is one hard worker!!!
Lisa A
|
First Impressions
Rating:
4.0
My only complaint was that the website told me there was a free lock in the unit. When we arrived, there was no lock, so I had to go to Walmart to buy one. Other than that I had no problems.
Keith C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brooke W
|
Overall Experience
Rating:
5.0
The negative response to the question asking whether the facility was secure and well lit was because it was not lit in the area of our units. It was secure, however. The staff, especially the manager, was always very friendly and helpful when we needed anything.
Michelle S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martell B
|
Overall Experience
Rating:
5.0
Don the owner was a true blessing to me. I appreciate his genuine kindness in assisting me.
Dana W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WARREN L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judy B
|
First Impressions
Rating:
5.0
Thanks for making it easy!
Ted P
|
Online Move In
Rating:
5.0
We have used this location several times through the years. I have always found the staff to be friendly and helpful. I will use this location again when the need next arises.
Jerry W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Whitney C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeremy C
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
TRISH P
|
Overall Experience
Rating:
5.0
Staff was very kind to answer questions and offer expertise in checking in and out. I will use u-haul next time I need storage!
Teresa G
|
Overall Experience
Rating:
5.0
The storage unit was exactly what I needed, it was large enough for my needs without being too large, it was clean, and it was climate-controlled. The staff at the desk were always nice and helpful.
Kevin G
|
Overall Experience
Rating:
3.0
Nice facility, but absolutely terrible personnel. Secure.
John A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Leslie D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martell B
|
Online Move In
Rating:
5.0
The staff was very helpful and friendly
charles h
|
First Impressions
Rating:
5.0
Service was top notch
Pi B
|
First Impressions
Rating:
5.0
This location has a very helpful team. I was happy with the cleanliness of the unit we rented.
Audrey G
|
First Impressions
Rating:
5.0
No problems at all!! Thanks for all the help!
celeste f
|
First Impressions
Rating:
5.0
Jessica was knowledgeable, friendly and courteous. Very helpful with our storage rental and equipment return.
Steven S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leslie D
|
First Impressions
Rating:
4.0
I think some water leaked from the AC pipes onto some of my boxes. Unfortunately some books were damaged. That's on me for not sealing them in plastic I guess.
Sometimes when I needed to go there it was difficult to find time around my work schedule when the location was open. Other than that it was fine. The customer service was good.
Catherine M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Candice M
|
Overall Experience
Rating:
4.0
I only wish I could’ve received the month free because I rented a one-way. However, it was after the fact.
Chris C
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff. Great experience in a rough time of moving.
Roburt D
|
First Impressions
Rating:
1.0
Must wait hours for anyone to pickup phone. Impossible to do timely transactions with Uhaul
STEPHEN/HELEN D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELIA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
howard h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Manuella L
|
Overall Experience
Rating:
3.0
The mobile was not working and I was not able to pick up uhaul. Then I get there and my truck was transfered to Prosper.
The guy worked it out.
KIMBERLY K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cameron S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Harry T
|
Overall Experience
Rating:
5.0
The owner of the facility was super helpful.
James M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brad C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Curtis G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Judy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharilyn S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JERI W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeremy M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara H
|
Overall Experience
Rating:
3.0
There was a lot debris and glass in the common drive areas to get to our unit. We often worried about getting a flat when we had to go our storage unit. Our rent was fairly pricey to begin with and kept increasing. We ended up finding another facility that offered us a larger unit for $50 cheaper per month.
Kelsey F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tara S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Christopher H
|
Overall Experience
Rating:
4.0
The only problem was the employee in OKC UHAUL STORE gave us information that we would be able to store the storage unit that night and when we got there to the storage unit and checked in at front gate they said it was after hours and to come back then had to stay in a hotel to be able to unload the Uhaul the next day.
Tracie H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Denise M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
holly u
|
Overall Experience
Rating:
3.0
The office dynamic was so disorganized! Need more staff working than just one person and one computer!! I walked in one day to check out of my unit & was met by a line of 10+ people, after waiting for 10 minutes and not one person moved, I left!
Sarah G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shanel M
|
Overall Experience
Rating:
4.0
Staff was very helpful. Made sure I had what I needed. The customer service line you get shunted to by calling any uhaul is a miserable experience, and I could definitely see this costing customers’ business. It’s really terrible.
Eric W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
roneisha L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha M
|
Overall Experience
Rating:
5.0
The only issue I have had so far is every time I open the door, the alarm goes off. I have checked into the storage facility previously, but the alarm still goes off.
Katelyn S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robert N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert N
|
First Impressions
Rating:
5.0
Very friendly and helpful staff.
Roger M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DAVID C
|
First Impressions
Rating:
5.0
One of your employees was amazingly helpful in us getting our bed out of the unit. Allowing us to use his truck. The facility was very clean, well organized. The only thing I would suggest is some ice melt near the back building. Besides that, everything was great.
Casey T
|
Overall Experience
Rating:
5.0
The staff are very understanding, helpful, communicative, like talking to friends despite the utilitarian state of the business, during the stressful times of "moving"- which both business and the type of staff are essential. U-Haul is very fortunate in this regard at both my pick-up and drop-off locations. Thank you for hiring these "winners".
Sharilyn S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WILLIAMS A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phu P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cami A
|
Overall Experience
Rating:
5.0
I have rented from Bobby for over 9 years. He has always gone above what normal people do as far as service. He is knowledgeable about many things and will come to your aid anytime. He will come in all types or weather conditions and make sure you are secure before you leave his shop. I will only rent from him. I have read some of the comments and I say if you are not satisfied with Bobby Dee then you must be the problem. He know what he is talking about and respects people in every way. He started as business but he takes it personal and I will always rent only from him if possible.
Thomas B
|
Overall Experience
Rating:
4.0
Whole time I had it I only had one problem one of the workers at first we argued a little over something however she ended up helping me figure it out so even that wasn’t a huge deal
Jonathan C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kariss D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Megan A
|
Overall Experience
Rating:
4.0
Facility is in a fairly convenient location to OSU. It is on a hill so I didn’t worry about my storage flooding, but also with that, you have to be careful taking the turns in a big truck. Sometimes the lot is empty and easy to maneuver, sometime it’s full of trucks making it a tight squeeze. It is not gated, but I felt it was secure. Someone is always there if you need something. Move in was easy. Move out was not bad, but make sure you follow up and get a confirmation right away. Would definitely use this facility again, if the need arises.
Andrew P
|
Overall Experience
Rating:
5.0
I was able to rent this storage unit over the phone for my daughter just before school closed for COVID. They sent all the needed information via e-mail and when we arrived the lock was in the unit and we were able to move in despite the office being closed. When we moved out everyone was kind and helpful. I like that the unit was temperature controlled and the cameras made me feel safe and secure leaving our stuff there. We will definitely rent a unit again next summer.
Terry B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel T
|
Overall Experience
Rating:
2.0
Took too long to check in/out. I knew it would generally take at least 30 minutes before I could get either checked in/out. Not enough staff on hand to take care of customers.
Mark E
|
Overall Experience
Rating:
4.0
Good set up and easy to use! Just wish the units were climate controlled.
Doug J
|
Overall Experience
Rating:
4.0
Staff was very friendly. When it was time to close out my unit there was a little confusion but the staff was quick to resolve it and very friendly.
kira w
|
Overall Experience
Rating:
5.0
Check-in was easy and the people working there were friendly and professional. Would definitely rent from them again!
Alexis B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kira w
|
First Impressions
Rating:
5.0
the lady working at the desk was extremely helpful and pleasant
Adam C
|
First Impressions
Rating:
4.0
Facility is not secure from a standpoint of gates. There are no gates requiring key card or code for entry.
Steve F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronda B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DEBBIE Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lesli A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tina H
|
Overall Experience
Rating:
4.0
More expensive than most others
Cami A
|
First Impressions
Rating:
4.0
Over all a good experience with a storage unit. Only had a problem with the policy regarding payment/ prorating of unit if moved out early. The property had a couple issues. We had difficulty leaving the unit entry area because of some concrete damage caused our car to bottom out if not very carefully driven over. 4 star rating due to the few minor issues. Staff was always friendly and helpful and knowledgable when inquiring about policies and procedures. Thank you for the help when we needed someone while having to move back to Eastern Oklahoma.
Christopher M
|
Overall Experience
Rating:
3.0
The facility was not clean when we moved in. Staff member Sam was not friendly, nor helpful. But the lady I dealt with moving out (name?) was very friendly and helpful.
Tara W
|
Overall Experience
Rating:
4.0
Easy check in experience, unit was ready and clean.
Paul J
|
First Impressions
Rating:
4.0
My only complaint is that the door is hard to latch and unlatch. I have to use a pair of pliers open and close latch.
Steve F
|
First Impressions
Rating:
2.0
Overall, Uhaul helped me get done what I needed to, but they did not make it easy. It was a hassle from picking up the trailer, to getting our storage unit set up. I wish there were another co. to use
Tara W
|
First Impressions
Rating:
2.0
I got charged an extra $43 dollars for mileage for a truck I rented from you guys because it was entered wrong.Luckily I called Uhauls customer service and got my money back. Storage unit was good.
Kylee F
|
First Impressions
Rating:
3.0
It needed to be swept out before leasing & the door needs some maintenance in order for it to open easily.
Fred S
|
Overall Experience
Rating:
2.0
I had a storage unit at this facility and asked for the one month credit but the office person would not give it to me. I moved out of the unit. She got one month's rent but could have gotten more.
Brad H
|
Overall Experience
Rating:
5.0
We had no problems renting the unit, finding our unit, and getting our things into storage.
Leona S
|
First Impressions
Rating:
4.0
thank you, it just became too costly, over the last 12 years, your increases outpaced my pay increases.
RENE C
|
Overall Experience
Rating:
4.0
Keep up the good work.
Malcolm D
|
Overall Experience
Rating:
5.0
as good as you would want your storage facility
BRIAN H
|
Overall Experience
Rating:
5.0
Samantha was very helpful and efficient. The facility was easy to access and clean.
Kathleen F
|
Overall Experience
Rating:
4.0
Better than average facility but same disgruntled employees.
Brad H
|
First Impressions
Rating:
5.0
Meet all of my needs.
LARRY G
|
Overall Experience
Rating:
5.0
All is great so far!
kristie h
|
First Impressions
Rating:
5.0
We've had numerous storage units at this location. The staff is excellent, particularly Samantha, who is truly top notch and makes it a pleasure to do business with U-Haul!
ANN R
|
Overall Experience
Rating:
2.0
The person that helped us lacked in customer service greatly. They also did not give me any instructions on what the card was for or that my locker would be locked already.
Araya f
|
First Impressions
Rating:
5.0
Good storage facility.
Terry G
|
Overall Experience
Rating:
5.0
it was great! Positive attitude. helpful. friendly.
Wade F
|
First Impressions
Rating:
5.0
A very good experience, Delouris and Don were helpful and very courteous.
Will be back if I ever need this type of service again
Jim M
|
Overall Experience
Rating:
5.0
I felt safe going there after hours, unit was clean, staff very helpful, courteous and professional! I would definitely recommend them to others!
Jean M
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Overall Experience
Rating:
4.0
All employees were considerate and helpful. Truck was super clean, though the unit itself have a small puddle right inside the entrance. Overall, happy
Kaleb S
|
Reservation
Rating:
5.0
It was extremely helpful and convenient and a great experience all around.
Samantha M
|
Overall Experience
Rating:
5.0
I appreciate everyone’s help and they were so nice. I will be back again when I need storage space again. Thank you
Yolanda W
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Overall Experience
Rating:
1.0
My reservation was moved to a different location without my knowledge. They said they would match the price, but went back on their word; said Melissa would contact me about it, she never bothered.
Erica J
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Overall Experience
Rating:
1.0
The U-Box I rented had roaches living within it, without knowing I put all of my things into the U-Box and when I got it back my boxes had been infested with the roaches also. Very disappointed.
Taylor H
|
Overall Experience
Rating:
5.0
Melissa was extremely helpful, friendly, and did. Not act annoyed when I forgot my keys, or when she had to wait for me to get information she needed. Most def will recommend this place!
