El cliente no dejó un comentario.
Danny G.Customer Reviews for U-Haul Moving & Storage of Stillwater
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Easy
John W.Very easy in/out. Staff was efficient and very helpful. Well done.
Thomas G.Great job! We had to adjust our pick up date and they made it easy.
mohammed B.Grease was left in the floor from the last person and it ruined my mattress there was also a hole in the front of the trailer that caused stuff to get wet
Stephanie B.Nothing I can think. I was completely satisified with the service I received and the performance of the equipment I rented
charles W.I waited for over an hour to get a truck that I reserved online only to find out that they had been over booked. They even switched my reservation to a different location but didn't notify me. I was put in a 20ft truck. Way to big for what we needed to accomplish. I got stuck with a utility dollie that was terrible. I felt sorry for the lady that had to help me. This time of year nobody should be working by themselves! Ridiculous!
Lisa C.Convenient location and outstanding service.
Doyle L.N/C
Hiram Y.Incredible service. Walked in so unsure and with many questions. I left with my truck in under 10 minutes and all my questions were answered. Gave me road recommendations too so I could have an easier time driving. Couldn't be happier with my experience
Rachel S.Excellent service & support. Very friendly. Keep up the great work! Thanks for a great & easy moving experience.
James C.Need to lower the step to help other customers get in better, seat didn't go back far enough
Edward B.Easy to find, clean and organized parking lot. I left my personal keys in the truck accidentally doing a night drop off and the following morning the person working went to check for my keys, found them, and held them for me. Very pleasant experience thanks to polite personnel that could have easily been a nightmare
David P.Worker who checked me in was not especially friendly or communicative.
Jonathan C.At first could not find any employees to help me and was there before they closed. After about an hour she comes walking out of the private closet. Just not a great attitude and not very helpful.
Zachary E.All service persons were great. Very knowledgeable and helpful.
Theresa N.It would be helpful if the windows of the vehicles were a little cleaner.
MICHAEL U.The owner of the facility was super helpful.
James M. | Online Move InWhen customers come to return equipment, they expect to be met with assistance in the unhitching process...Not to go into the facility to find an associate sitting behind the desk, unwilling to do their job. Only to be told to unhook it themselves, and the associate refuses to dislodge himself from his chair!
Erick H.The gentleman that helped me at this location was outstanding! Handled being busy very well and extremely helpful. It was freezing the morning I picked up the trailer and he went above and beyond outside helping me hook everything up.
Brandon R.Had website issue with the location part of the 24hr drop off, was not cooperating. The problem is with the site, not my device. Called next morning, Bob saw the trailer and got it checked in for me. Was much appreciated!
KEVIN T.Friendly and helpful
Roxie E.The truck was alot of fun to drive.
Allison L.Very friendly service. Location was easy to find and service was prompt.
Matthew N.Everything was great. Staff was very friendly and helpful.
JAMES C.Nada
Thomas P.Great service and location!
Beverlee G.they were very cordial and helpful
Willie M.No
Peter Q.Fender on carrier was damaged and later fell off and i had to buy bolts zip ties and.tape to make it home
JERRY T.Very customer oriented! Thanks!
Belinda G.The owner was more than helpful. She quickly addressed moving blankets that I could not return and said that she would clean the truck so that the next renter would not have to deal with the horrible urine smell.
BRUCE W.Truck was clean but needs work done on truck steering. Representatives were friendly and helpful
DAMON C.I hate u-haul. Ill try Budget next time. Checking the van back in was a nightmare.
Donald R.Extraordinario servicio al cliente
kennith D.Easy drop off. Employee was extremely helpful
JAMES T.We appreciated the woman who accepted the trailer as we turned it in early so we could unload the truck more easily. She was thorough and quick.
LAURA R..
Bill H.Quick and easy, used the website to locate what I needed and reserved online. Went to pick it up and was on my way in less than 20min. Very good deal and it helped me out a ton!!
Ryan G.Truck was trashed, could not see safety through the windshield, truck on empty. Before I left I pointed the issues out with the truck, Was told “Ya the College Kids leave the trucks a mess. “ I pointed out the tank was on empty and the fuel on the contract said a quarter tank. She said the kids will be charged for the fuel, I said but I have to leave it with a 1/4 tank or I'll be charged..She said there is a Shell station 3 miles down the road…She was very nice, not rude at all, was just like it's the only truck I have with a ramp, If you don't want it, I understand we are just so low on equipment.. John Howarth….
John H.Service agent was great, the truck needs attention.
Waymond B.Melissa is always so helpful and kind at the U-Haul Store on 6th St, in Stillwater, Ok. The other U-Haul site off of Airport Road is very rude and shows little care to help patrons. They could learn a great deal from Melissa and how wonderfully she treats people who come to the 6th St site.
Ronna B.I picked up a 20 foot truck Wednesday and the windshield was covered in bugs. I had to take it to get gas and wash the windshield. The inside of the truck had dried I don't know what all over the cup holders. It also looked like it had peanuts in it. The passenger side floorboard was dirty too. Grass all over it. I told the guy working about it and he just told me well it was checked by a manager. I also never got my link to pre-check the truck. I took pictures of the mess. I swept it out myself. You think if I pay $800 for a vehicle that they could at least put a little effort into making sure it is clean.
JAMES R.There was a lot debris and glass in the common drive areas to get to our unit. We often worried about getting a flat when we had to go our storage unit. Our rent was fairly pricey to begin with and kept increasing. We ended up finding another facility that offered us a larger unit for $50 cheaper per month.
Kelsey F. | Overall ExperienceThe only problem was the employee in OKC UHAUL STORE gave us information that we would be able to store the storage unit that night and when we got there to the storage unit and checked in at front gate they said it was after hours and to come back then had to stay in a hotel to be able to unload the Uhaul the next day.
Tracie H. | Online Move InThe office dynamic was so disorganized! Need more staff working than just one person and one computer!! I walked in one day to check out of my unit & was met by a line of 10+ people, after waiting for 10 minutes and not one person moved, I left!
Sarah G. | Overall ExperienceStaff was very helpful. Made sure I had what I needed. The customer service line you get shunted to by calling any uhaul is a miserable experience, and I could definitely see this costing customers' business. It's really terrible.
Eric W. | First ImpressionsThe only issue I have had so far is every time I open the door, the alarm goes off. I have checked into the storage facility previously, but the alarm still goes off.
Katelyn S. | Online Move InVery friendly and helpful staff.
Roger M. | Online Move InOne of your employees was amazingly helpful in us getting our bed out of the unit. Allowing us to use his truck. The facility was very clean, well organized. The only thing I would suggest is some ice melt near the back building. Besides that, everything was great.
Casey T. | Overall ExperienceThe staff are very understanding, helpful, communicative, like talking to friends despite the utilitarian state of the business, during the stressful times of "moving"- which both business and the type of staff are essential. U-Haul is very fortunate in this regard at both my pick-up and drop-off locations. Thank you for hiring these "winners".
Sharilyn S. | First ImpressionsI have rented from Bobby for over 9 years. He has always gone above what normal people do as far as service. He is knowledgeable about many things and will come to your aid anytime. He will come in all types or weather conditions and make sure you are secure before you leave his shop. I will only rent from him. I have read some of the comments and I say if you are not satisfied with Bobby Dee then you must be the problem. He know what he is talking about and respects people in every way. He started as business but he takes it personal and I will always rent only from him if possible.
Thomas B. | Overall ExperienceWhole time I had it I only had one problem one of the workers at first we argued a little over something however she ended up helping me figure it out so even that wasn’t a huge deal
Jonathan C. | Overall ExperienceFacility is in a fairly convenient location to OSU. It is on a hill so I didn't worry about my storage flooding, but also with that, you have to be careful taking the turns in a big truck. Sometimes the lot is empty and easy to maneuver, sometime it's full of trucks making it a tight squeeze. It is not gated, but I felt it was secure. Someone is always there if you need something. Move in was easy. Move out was not bad, but make sure you follow up and get a confirmation right away. Would definitely use this facility again, if the need arises.
Andrew P. | Overall ExperienceI was able to rent this storage unit over the phone for my daughter just before school closed for COVID. They sent all the needed information via e-mail and when we arrived the lock was in the unit and we were able to move in despite the office being closed. When we moved out everyone was kind and helpful. I like that the unit was temperature controlled and the cameras made me feel safe and secure leaving our stuff there. We will definitely rent a unit again next summer.
Terry B. | Overall ExperienceTook too long to check in/out. I knew it would generally take at least 30 minutes before I could get either checked in/out. Not enough staff on hand to take care of customers.
Mark E. | Overall ExperienceGood set up and easy to use! Just wish the units were climate controlled.
Doug J. | Overall ExperienceStaff was very friendly. When it was time to close out my unit there was a little confusion but the staff was quick to resolve it and very friendly.
kira w. | Overall ExperienceCheck-in was easy and the people working there were friendly and professional. Would definitely rent from them again!
Alexis B. | First Impressionsthe lady working at the desk was extremely helpful and pleasant
Adam C. | First ImpressionsFacility is not secure from a standpoint of gates. There are no gates requiring key card or code for entry.
Steve F. | Overall ExperienceMore expensive than most others
Cami A. | First ImpressionsOver all a good experience with a storage unit. Only had a problem with the policy regarding payment/ prorating of unit if moved out early. The property had a couple issues. We had difficulty leaving the unit entry area because of some concrete damage caused our car to bottom out if not very carefully driven over. 4 star rating due to the few minor issues. Staff was always friendly and helpful and knowledgable when inquiring about policies and procedures. Thank you for the help when we needed someone while having to move back to Eastern Oklahoma.
Christopher M. | Overall ExperienceThe facility was not clean when we moved in. Staff member Sam was not friendly, nor helpful. But the lady I dealt with moving out (name?) was very friendly and helpful.
Tara W. | Overall ExperienceEasy check in experience, unit was ready and clean.
Paul J. | First ImpressionsMy only complaint is that the door is hard to latch and unlatch. I have to use a pair of pliers open and close latch.
Steve F. | First ImpressionsOverall, Uhaul helped me get done what I needed to, but they did not make it easy. It was a hassle from picking up the trailer, to getting our storage unit set up. I wish there were another co. to use
Tara W. | First ImpressionsI got charged an extra $43 dollars for mileage for a truck I rented from you guys because it was entered wrong.Luckily I called Uhauls customer service and got my money back. Storage unit was good.
Kylee F. | First ImpressionsIt needed to be swept out before leasing & the door needs some maintenance in order for it to open easily.
Fred S. | Overall ExperienceI had a storage unit at this facility and asked for the one month credit but the office person would not give it to me. I moved out of the unit. She got one month's rent but could have gotten more.
Brad H. | Overall ExperienceWe had no problems renting the unit, finding our unit, and getting our things into storage.
Leona S. | First Impressionsthank you, it just became too costly, over the last 12 years, your increases outpaced my pay increases.
RENE C. | Overall ExperienceKeep up the good work.
Malcolm D. | Overall Experienceas good as you would want your storage facility
BRIAN H. | Overall ExperienceSamantha was very helpful and efficient. The facility was easy to access and clean.
Kathleen F. | Overall ExperienceBetter than average facility but same disgruntled employees.
Brad H. | First ImpressionsMeet all of my needs.
LARRY G. | Overall ExperienceAll is great so far!
kristie h. | First ImpressionsWe've had numerous storage units at this location. The staff is excellent, particularly Samantha, who is truly top notch and makes it a pleasure to do business with U-Haul!
ANN R. | Overall ExperienceThe person that helped us lacked in customer service greatly. They also did not give me any instructions on what the card was for or that my locker would be locked already.
Araya f. | First ImpressionsGood storage facility.
Terry G. | Overall Experienceit was great! Positive attitude. helpful. friendly.
Wade F. | First ImpressionsA very good experience, Delouris and Don were helpful and very courteous. Will be back if I ever need this type of service again
Jim M. | Overall ExperienceI felt safe going there after hours, unit was clean, staff very helpful, courteous and professional! I would definitely recommend them to others!
Jean M. | Overall ExperienceAll employees were considerate and helpful. Truck was super clean, though the unit itself have a small puddle right inside the entrance. Overall, happy
Kaleb S. | ReservaciónIt was extremely helpful and convenient and a great experience all around.
Samantha M. | Overall ExperienceI appreciate everyone's help and they were so nice. I will be back again when I need storage space again. Gracias
Yolanda W. | Overall ExperienceMy reservation was moved to a different location without my knowledge. They said they would match the price, but went back on their word; said Melissa would contact me about it, she never bothered.
Erica J. | Overall ExperienceThe U-Box I rented had roaches living within it, without knowing I put all of my things into the U-Box and when I got it back my boxes had been infested with the roaches also. Very disappointed.
Taylor H. | Overall ExperienceMelissa was extremely helpful, friendly, and did. Not act annoyed when I forgot my keys, or when she had to wait for me to get information she needed. Most def will recommend this place!
James A. | Overall Experience