Comentarios de los clientes para U-Haul Moving & Storage of Stillwater

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Stillwater

Clasificación general:

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JERRY W.
Clasificación:

Customer service guy did not ware a mask. I was afraid to be around him. 70 years old and overweight

Elmer C.
Clasificación:

Software issues

William S.
Clasificación:

Tire was under pressure, trailer inside was clean but exterior muddy.

Georgina C.
Clasificación:

Customer service Right On Check I was in and out without any problems!!

JILL R.
Clasificación:

The process was really slow, both picking up and upon return ... and I had done the online check-in. Everyone was really nice; it just took way too long to check in and during the return as well.

Cami A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

El cliente no dejó un comentario.

JOHN B.
Clasificación:

They were helpful and straightened out a problem - but SOMEHOW we were charged for $150 worth of boxes online. I NEVER even looked at boxes when making the online reservation. WAS NOT HAPPY about how this had even happened. So the 3 stars are for the unknown box charge!!!

Caleb H.
Clasificación:

El cliente no dejó un comentario.

Thomas B. | Overall Experience |
Clasificación:

I have rented from Bobby for over 9 years. He has always gone above what normal people do as far as service. He is knowledgeable about many things and will come to your aid anytime. He will come in all types or weather conditions and make sure you are secure before you leave his shop. I will only rent from him. I have read some of the comments and I say if you are not satisfied with Bobby Dee then you must be the problem. He know what he is talking about and respects people in every way. He started as business but he takes it personal and I will always rent only from him if possible.

SHAIDA K.
Clasificación:

There were dents in some places on the truck. I was told to take pictures to show it to next location. They should have provided me with pictures of dents/damages. The gas was 3/4 and not full but that was taken care of.

Larry M.
Clasificación:

Didn't tell me about additional charges for more than 3 days.

Jonathan C. | Overall Experience |
Clasificación:

Whole time I had it I only had one problem one of the workers at first we argued a little over something however she ended up helping me figure it out so even that wasn’t a huge deal

MELISSA C.
Clasificación:

I might recommend this site to someone but need to give new staff appropriate training so they can take care of customers when they bring in equipment. Waited for refund on boxes brought back said that would happen later that afternoon employee stated he didn't need any further information he had our contract but credit never refunded. You can't just throw a new employee out to the wolves and just let whatever happen. Don't feel like it was his fault at all should have had proper training.

David I.
Clasificación:

Very helpful drop off.

Michael G.
Clasificación:

None

Samantha M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Morgan V.
Clasificación:

U-haul was installed without a d-ring which caused it to disconnect on the highway, creating a serious life safety hazard. Zac Ingram, the salesperson, repeatedly hit on Morgan Vance and Madison Vance, the two girls who picked up the trailer. In fact, Zac asked Morgan for her phone number (not for rental purposes), and told her she would be great with his kids. He proceeded to tell them his wife was in prison so there wouldn't be any interference. Last, I was told over the phone before renting that if I picked up the trailer any time on Friday, I could return it any time on Sunday and would not be upcharged, but Morgan's credit card was upcharged on Sunday.

Fernanda J.
Clasificación:

El cliente no dejó un comentario.

Kariss D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Megan A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GARY N.
Clasificación:

El cliente no dejó un comentario.

Emrah T.
Clasificación:

I filled the tank more than I received but got charged fuel filling.

Andrew P. | Overall Experience |
Clasificación:

Facility is in a fairly convenient location to OSU. It is on a hill so I didn’t worry about my storage flooding, but also with that, you have to be careful taking the turns in a big truck. Sometimes the lot is empty and easy to maneuver, sometime it’s full of trucks making it a tight squeeze. It is not gated, but I felt it was secure. Someone is always there if you need something. Move in was easy. Move out was not bad, but make sure you follow up and get a confirmation right away. Would definitely use this facility again, if the need arises.

Barbra M.
Clasificación:

El cliente no dejó un comentario.

Kent C.
Clasificación:

Great experience with dropping off the truck. Quick and easy return.

Victor B.
Clasificación:

Easiest rental I have ever had to deal with.

Terry B. | Overall Experience |
Clasificación:

I was able to rent this storage unit over the phone for my daughter just before school closed for COVID. They sent all the needed information via e-mail and when we arrived the lock was in the unit and we were able to move in despite the office being closed. When we moved out everyone was kind and helpful. I like that the unit was temperature controlled and the cameras made me feel safe and secure leaving our stuff there. We will definitely rent a unit again next summer.

John C.
Clasificación:

El cliente no dejó un comentario.

Diana J.
Clasificación:

They assured me credit for the dolly I did Not receive and I still have not got credit!!!

John V.
Clasificación:

El cliente no dejó un comentario.

Robert O.
Clasificación:

El cliente no dejó un comentario.

VICTOR ALEJANDRO R.
Clasificación:

El cliente no dejó un comentario.

Caroline F.
Clasificación:

El cliente no dejó un comentario.

Tonja N.
Clasificación:

El cliente no dejó un comentario.

Victoria R.
Clasificación:

El cliente no dejó un comentario.

Daniel T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Corinne B.
Clasificación:

El cliente no dejó un comentario.

Gary L.
Clasificación:

Busy and no help

Joel F.
Clasificación:

El cliente no dejó un comentario.

John D.
Clasificación:

El cliente no dejó un comentario.

Kris K.
Clasificación:

El cliente no dejó un comentario.

Dillon P.
Clasificación:

El cliente no dejó un comentario.

Scott S.
Clasificación:

Super ouick service and lady was really nice.

Melissa Y.
Clasificación:

I put in a reservation for a 15 foot U-Haul trailer to use, and then a day later they told me that they did not have one available but I could get a bigger one at the same price. I made the reservation for 10 a.m. and I did not get my truck until 1 p.m. and they said sorry for the inconvenience. Overall I am not satisfied at all because I had to end up paying extra money for a bigger trailer with the gas

MALCOLM S.
Clasificación:

El cliente no dejó un comentario.

HUNTER T.
Clasificación:

El cliente no dejó un comentario.

WILLIAM W.
Clasificación:

Cut down on the wait time.

Matthew H.
Clasificación:

El cliente no dejó un comentario.

luiz D.
Clasificación:

The staff is rude. They are uneducated.. i was verbally harassed by melissa who received my truck and wrongfully acused and charged of damage to the truck that had nothing to do with my rental. I am currently in dispute with the charges and feel like my dignity was violated by the employees of this location . I was being discriminated because of my latin descent and appearance.

Tania R.
Clasificación:

Customer service was incredible! Bobby Dee is the best, I know he is in another location but the link received doesn't allow me to rate him in his location. He made the impossible to get us a bigger truck recommended to tow a heavy car. Although we were needing it the same day, he started doing some calls until he got it. He was supposed to close at 6pm but he waited for us until we finished everything. We had to move our things from one truck to another and he waited patiently. Without his recommendations we wouldn't be able to move all the things we wanted including the car. He taught us how to load the car and how to drive it safe. Excellent customer service!

EDWARD N.
Clasificación:

Process to rent a trailer took almost an hour! Streamline the absurd amount of paperwork and steps!

Mark E. | Overall Experience |
Clasificación:

Took too long to check in/out. I knew it would generally take at least 30 minutes before I could get either checked in/out. Not enough staff on hand to take care of customers.

Doug J. | Overall Experience |
Clasificación:

Good set up and easy to use! Just wish the units were climate controlled.

DAVID MICHAEL O.
Clasificación:

She was by herself and did a great job.

kira w. | Overall Experience |
Clasificación:

Staff was very friendly. When it was time to close out my unit there was a little confusion but the staff was quick to resolve it and very friendly.

John K.
Clasificación:

The employee was nice and trying to be helpful, but there was a computer problem that would not let us complete the check out. I was there over 1 hour....and that was after completing the online check in. I would encourage Uhaul to study the rental car companies for best practices. I can walk away from a rental car counter in 10 minutes with a $50,000 car, but it generally takes 3 times that long for a $10,000 trailer.

Mark M.
Clasificación:

El cliente no dejó un comentario.

Ronald D.
Clasificación:

El cliente no dejó un comentario.

Terry W.
Clasificación:

Melissa was very helpful as was the young man that helped me when I returned the trailer. Both very professional. The fact that the location was open on Sunday so I could return the trailer without taking time off of work was the main reason I rented the equipment at all.

Mark C.
Clasificación:

El cliente no dejó un comentario.

Michael W.
Clasificación:

Check in person was poorly trained, contract sent turned out to be a blank document, printer didn't work only had email, contract, chose drop of site for the 24 hour drop off, unable to do so because no directions or contract because of above.

Rebecca M.
Clasificación:

El cliente no dejó un comentario.

Kevin F.
Clasificación:

El cliente no dejó un comentario.

JOEL W.
Clasificación:

El cliente no dejó un comentario.

Jay A.
Clasificación:

El cliente no dejó un comentario.

Patrick C.
Clasificación:

El cliente no dejó un comentario.

MICHAEL G.
Clasificación:

Have unit pulled to front of lot for easier hook-up

James B.
Clasificación:

Great experience.

Kirk W.
Clasificación:

The trailer needed to be swept out

John C.
Clasificación:

El cliente no dejó un comentario.

Robert G.
Clasificación:

El cliente no dejó un comentario.

Joshua P.
Clasificación:

El cliente no dejó un comentario.

Max S.
Clasificación:

Overall I would never recommend U-Haul to anyone. The price was quoted incorrectly, there were extra fees and charges, the inability to deliver to my home as previously reserved and my original contract due to their not being trucks and or delivery people available in the entire state of Oklahoma. The person working at the U-Haul place was slow and effective and did not know at all what he was doing which caused a huge delay. Hands down worst thing ever will never use again.

Oakley W.
Clasificación:

El cliente no dejó un comentario.

Nathan S.
Clasificación:

El cliente no dejó un comentario.

SCOTT M.
Clasificación:

El cliente no dejó un comentario.

Abhay G.
Clasificación:

I originally had reservation at bobby dees motor sports but since the credit card machine was down I was not able to get a truck there so I transferred my reservation. Bobby really wanted cash and was very pushy toward his customer to give them cash and asked me to go the nearby ATM if I wanted to rent that truck I reserved. He was not very patient. I called an hour ahead of my reservation time to let him know that I will be late to pick up my truck but he should have mentioned on the phone that the credit card machines were down instead of telling me when I arrived at his store to pick it up. I finally decided to transfer my reservation to the location above I was able to get a truck with no hassle. U haul should help Bobby Dee renovate his store to be more inviting and friendly. Currently his shop looks like a junk yard, I am sure he wouldn't mind a renovation with the help of U-haul since he is been working for them for over 25 years now

Brady M.
Clasificación:

I walked around the store for about 15 minutes and no one was there to help me. I even called the store and no one answered. I was trying to return my truck. I eventually went online and did it myself but I had no clue where to park it of anything like that. Very strange that the store was left open and unlocked with no one on sight, and they didn't answer their phones either.

KRISTI B.
Clasificación:

Always a pleasure working with these ladies. So helpful, friendly, and does their best to get you in and out

Jeffery C.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

El cliente no dejó un comentario.

Jeff C.
Clasificación:

When picking up the truck, the dolly we had reserved was not put in the truck. This was not found until we were in place to move. Did not have time to go back and try to get it. Had to call the number on the U-Haul agreement and wait 5 to 10 minutes to talk to someone about refunding this. After the conversation still I'm not sure win and if it will be refunded.

Jeffrey N.
Clasificación:

all is good

Richard V.
Clasificación:

El cliente no dejó un comentario.

Robert R.
Clasificación:

We ordered an appliance hand truck and verified it with a phone call but this store knew nothing about it and didn't have one. Made the day way harder than it should have. We are not happy.

Alexis B. | First Impressions |
Clasificación:

Check-in was easy and the people working there were friendly and professional. Would definitely rent from them again!

James W.
Clasificación:

El cliente no dejó un comentario.

Daniel T.
Clasificación:

El cliente no dejó un comentario.

Jami T.
Clasificación:

The location was fantastic and customer service was good as well. The truck was terrible, something was wrong with the gas gauge and the ride was extremely rough. I called and spoke with 1800uhaul multiple times, sent to a location on Skyland Blvd in Tuscaloosa, AL to see if I could get a new truck. 2 days before I picked the truck I got a call and asked to change my location and pick up day. I try to be very accommodating to others but I think your company should pay attention to customers when they are traveling longer distances and make sure that they get newer or nicer trucks. I also made my reservation online in advance, there should have been at the pick up location that I requested. I was going to let all of this go but I am extremely frustrated and disappointed with this rental.

Audrey H.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

El cliente no dejó un comentario.

Mark E.
Clasificación:

El cliente no dejó un comentario.

kira w. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Bobbie C.
Clasificación:

El cliente no dejó un comentario.

Sam B.
Clasificación:

Was shorted one large box, otherwise all was ok.

James S.
Clasificación:

El cliente no dejó un comentario.

Cameron R.
Clasificación:

Nothing:)

Jason H.
Clasificación:

El cliente no dejó un comentario.

Carol P.
Clasificación:

AT trailer had damage not noted at pick up location. This did not affect the functionality of the trailer. The employees in Stillwater were excellent!

Adam C. | First Impressions |
Clasificación:

the lady working at the desk was extremely helpful and pleasant

Jeff A.
Clasificación:

El cliente no dejó un comentario.

Kalie A.
Clasificación:

You need to Clean the vehicle before a new customer gets into it. I got into a truck that had food and crumbs everywhere and pet hair filled cup holders and doors. With Covid-19 going around it made me feel susceptible to it because you never know the person that left that truck dirty did not have the virus. I asked the employee there at the time if they're suppose to clean them after every use and he said “yes, but we don't always get to it in time.” I would be cautious of this sort of thing. Make sure you bring sanitizing wipes and gloves with you just in case.

Boone N.
Clasificación:

El cliente no dejó un comentario.

Caleb S.
Clasificación:

El cliente no dejó un comentario.

Christian O.
Clasificación:

The only problem we had was that the items we requested (dolly's and furniture covers) were not in the back of the truck when we requested a contactless pick up. Luckily, the store was open and they quickly corrected it and the associate was very nice and apologetic. Just letting you know to try and avoid this on the future, especially during these times.

Jacob S.
Clasificación:

the attendant helped me gather my cats who were hiding. it was nice.

Heidi B.
Clasificación:

El cliente no dejó un comentario.

Frank F.
Clasificación:

El cliente no dejó un comentario.

VERONICA A.
Clasificación:

El cliente no dejó un comentario.

Steve F. | Overall Experience |
Clasificación:

Facility is not secure from a standpoint of gates. There are no gates requiring key card or code for entry.

Matt H.
Clasificación:

El cliente no dejó un comentario.

Haniel G.
Clasificación:

El cliente no dejó un comentario.

Clark H.
Clasificación:

El cliente no dejó un comentario.

Mark F.
Clasificación:

It was a totally online experience. If there had been trouble doing that, no employee was on-site. But it was a good facility with an array of equipment choices.

Ronda B. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Larry G.
Clasificación:

El cliente no dejó un comentario.

DEBBIE Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lesli Ann Morgan M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tina H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cami A. | First Impressions |
Clasificación:

More expensive than most others

Christopher M. | Overall Experience |
Clasificación:

Over all a good experience with a storage unit. Only had a problem with the policy regarding payment/ prorating of unit if moved out early. The property had a couple issues. We had difficulty leaving the unit entry area because of some concrete damage caused our car to bottom out if not very carefully driven over. 4 star rating due to the few minor issues. Staff was always friendly and helpful and knowledgable when inquiring about policies and procedures. Thank you for the help when we needed someone while having to move back to Eastern Oklahoma.

Tara W. | Overall Experience |
Clasificación:

The facility was not clean when we moved in. Staff member Sam was not friendly, nor helpful. But the lady I dealt with moving out (name?) was very friendly and helpful.

Paul J. | First Impressions |
Clasificación:

Easy check in experience, unit was ready and clean.

Steve F. | First Impressions |
Clasificación:

My only complaint is that the door is hard to latch and unlatch. I have to use a pair of pliers open and close latch.

Tara W. | First Impressions |
Clasificación:

Overall, Uhaul helped me get done what I needed to, but they did not make it easy. It was a hassle from picking up the trailer, to getting our storage unit set up. I wish there were another co. to use

Kylee F. | First Impressions |
Clasificación:

I got charged an extra $43 dollars for mileage for a truck I rented from you guys because it was entered wrong.Luckily I called Uhauls customer service and got my money back. Storage unit was good.

Fred S. | Overall Experience |
Clasificación:

It needed to be swept out before leasing & the door needs some maintenance in order for it to open easily.

Brad H. | Overall Experience |
Clasificación:

I had a storage unit at this facility and asked for the one month credit but the office person would not give it to me. I moved out of the unit. She got one month's rent but could have gotten more.

Leona S. | First Impressions |
Clasificación:

We had no problems renting the unit, finding our unit, and getting our things into storage.

RENE C. | Overall Experience |
Clasificación:

thank you, it just became too costly, over the last 12 years, your increases outpaced my pay increases.

Malcolm D. | Overall Experience |
Clasificación:

Keep up the good work.

BRIAN H. | Overall Experience |
Clasificación:

as good as you would want your storage facility

Kathleen F. | Overall Experience |
Clasificación:

Samantha was very helpful and efficient. The facility was easy to access and clean.

Brad H. | First Impressions |
Clasificación:

Better than average facility but same disgruntled employees.

LARRY G. | Overall Experience |
Clasificación:

Meet all of my needs.

kristie h. | First Impressions |
Clasificación:

All is great so far!

ANN R. | Overall Experience |
Clasificación:

We've had numerous storage units at this location. The staff is excellent, particularly Samantha, who is truly top notch and makes it a pleasure to do business with U-Haul!

Araya f. | First Impressions |
Clasificación:

The person that helped us lacked in customer service greatly. They also did not give me any instructions on what the card was for or that my locker would be locked already.

Terry G. | Overall Experience |
Clasificación:

Good storage facility.

Wade F. | First Impressions |
Clasificación:

it was great! Positive attitude. helpful. friendly.

Jim M. | Overall Experience |
Clasificación:

A very good experience, Delouris and Don were helpful and very courteous. Will be back if I ever need this type of service again

Jean M. | Overall Experience |
Clasificación:

I felt safe going there after hours, unit was clean, staff very helpful, courteous and professional! I would definitely recommend them to others!

Kaleb S. | Reservation |
Clasificación:

All employees were considerate and helpful. Truck was super clean, though the unit itself have a small puddle right inside the entrance. Overall, happy

Samantha M. | Overall Experience |
Clasificación:

It was extremely helpful and convenient and a great experience all around.

Yolanda W. | Overall Experience |
Clasificación:

I appreciate everyone’s help and they were so nice. I will be back again when I need storage space again. Thank you

Erica J. | Overall Experience |
Clasificación:

My reservation was moved to a different location without my knowledge. They said they would match the price, but went back on their word; said Melissa would contact me about it, she never bothered.

Taylor H. | Overall Experience |
Clasificación:

The U-Box I rented had roaches living within it, without knowing I put all of my things into the U-Box and when I got it back my boxes had been infested with the roaches also. Very disappointed.

James A. | Overall Experience |
Clasificación:

Melissa was extremely helpful, friendly, and did. Not act annoyed when I forgot my keys, or when she had to wait for me to get information she needed. Most def will recommend this place!

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