Customer Reviews for U-Haul Moving & Storage of Sterling

9,602 reviews

45715 Old Ox Rd   Sterling, VA 20166
(On Rt 606 E Of Rt 28)

(703) 437-3404

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(703) 437-3404

45715 Old Ox Rd
Sterling, VA 20166
(On Rt 606 E Of Rt 28)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Charles Foote 
Rating:
5.0

No issues with pick up or drop off

Matthew Ellis-Drackett 
Rating:
5.0

Customer did not leave a comment.

ANTHONY BALDUCCI 
Rating:
5.0

Truck was clean and ready but the there was something wrong with the transmission. The truck needs some major service done to the engine. It made the trip but it did stall out once.

Kevin Heck 
Rating:
5.0

Customer did not leave a comment.

Earl Smith 
Rating:
4.0

The uhaul truck was extremely old. The roof was leaking and with the rain all of our stuff got wet

Benjamin Mertell. 
Rating:
5.0

Customer did not leave a comment.

Shatavia Jenkins 
Rating:
1.0

Customer did not leave a comment.

Jason Connolly 
Rating:
5.0

Customer did not leave a comment.

William McLeod 
Rating:
5.0

Great service. Ben and his associate provided a 20' truck to give us six twenty-footers for our Scouting project. A change a few days before showed that we would have one 17' truck. Fortunately, we all had twenty-footers. It made our project run smoother. In addition, one of the odometer readings was off by one hundred miles on the contract entry. They corrected this and reimbursed part of the charge on one of the trucks. Finally, they found a water bottle we left in one of the trucks that we will pick up at a future date. Thank you.

JEFF SHIVNEN 
Rating:
5.0

Customer did not leave a comment.

Mark Roberts 
Rating:
5.0

Extremely friendly and supportive staff. Vehicle was in great shape

avinash madhavan potti 
Rating:
4.0

Customer did not leave a comment.

Angela DeHart 
Rating:
4.0

Customer did not leave a comment.

Wilfred millard 
Rating:
5.0

Very helpful staff.

Alex Aderton. 
Rating:
5.0

The renting process was painless. Very fast and professional.

Hyung Choe 
Rating:
4.0

The wait is too long

David Tran 
Rating:
5.0

Customer did not leave a comment.

Andrew spangenberg 
Rating:
5.0

Customer did not leave a comment.

Cheryl Allen 
Rating:
5.0

1000000% SERVICE!!!!

Joseph Wooden 
Rating:
5.0

Customer did not leave a comment.

Stephanie Dominguez 
Rating:
5.0

Competent, friendly staff

Martin Eldred 
Rating:
5.0

Customer did not leave a comment.

Gary Pierce 
Rating:
5.0

One of my favorite locations!

Jason McLear 
Rating:
5.0

Customer did not leave a comment.

Jason McLear 
Rating:
5.0

Customer did not leave a comment.

Abraham davila . 
Rating:
5.0

Employees were so nice and helpful.

Susan Courtney . 
Rating:
5.0

This location has a good inventory of available vehicle rentals , and convenient hours. The only inconvenience is they have no parking to leave your vehicle while renting, so you have to have someone who can drive you & drop you off. There is no nearby parking either. Otherwise it is a well run location

GUYERIC CHRISTMAN 
Rating:
4.0

Customer did not leave a comment.

Jesse Childs. 
Rating:
5.0

Customer did not leave a comment.

Brian Beha 
Rating:
5.0

Everything is ok, thank you !

ramiz aliev 
Rating:
5.0

Customer did not leave a comment.

Aaron Osborne 
Rating:
5.0

Customer did not leave a comment.

Amir Mirpour 
Rating:
5.0

Ben and William are great employees to U-Haul. They are always proficient at their jobs. Thanks for making my job easier!

MARK MILLER 
Rating:
5.0

A 1 SERVICE! SO MUCH BETTER THAN ENTERPRISE/ HERTZ/AND THE REST!

Joseph Wooden 
Rating:
5.0

Customer did not leave a comment.

Kimberly Longwell 
Rating:
4.0

I drove the truck less miles than I did from my previous rental and was charged for 7 miles over. This cannot be correct especially since I drove to the same location as last time. Something must be faulty with the mileage counter. The truck has several warning lights activated on the dash plus a faulty ignition switch.

Benjamin Crosdy 
Rating:
5.0

Customer did not leave a comment.

Mark Mangano 
Rating:
5.0

Please just remind your staff to wear a smile, rain, sleet, hail or snow…

Karen Copeland 
Rating:
4.0

Customer did not leave a comment.

Sharon Hoch 
Rating:
5.0

Fantastic experience from start to finish. The customer representative in the office was outstanding. Five stars.

Ryan Clark 
Rating:
5.0

I truly appreciate your customer service (

ISHMAIL KOROMA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK MILLER 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO perez 
Rating:
5.0

Customer did not leave a comment.

kevin stokes  |  First Impressions 
Rating:
5.0

Great experience! Fast and efficient! Good customer service is hard to find these days, but you can definitely find it there.

Mike Riley 
Rating:
5.0

Customer did not leave a comment.

fikeremareiam mengesha 
Rating:
4.0

Customer did not leave a comment.

AlFREDO Quezada 
Rating:
3.0

Customer did not leave a comment.

Mark Myers 
Rating:
5.0

Customer did not leave a comment.

JEROD MASON 
Rating:
5.0

Customer did not leave a comment.

Jason Hopkins 
Rating:
5.0

Excelente

JOSE SANTOS 
Rating:
5.0

Customer did not leave a comment.

Mehmet Karaca 
Rating:
4.0

Customer did not leave a comment.

Dave Kuchta 
Rating:
5.0

Customer did not leave a comment.

Susan Blackburn 
Rating:
5.0

Very kind and friendly service center, Always has rentals readily available and hospitable attendants at hand. thanks!!

Michael Maldonado 
Rating:
5.0

Customer did not leave a comment.

Matthew Phillips 
Rating:
4.0

Mobil app was challenging to use (not always responsive and had to repeat steps several times) but worked through the issues.

Richard Vanveldhuisen 
Rating:
5.0

Customer did not leave a comment.

Paul Forsht 
Rating:
5.0

Pick up and return we’re smith and easy smooth

Paul Baker 
Rating:
3.0

Truck was not ready for pickup

Phillip Sauter 
Rating:
5.0

OK as is. Employees were very courteous and helpful!!!truck was in good condition for a 350 mile trip.

Ken Wilson 
Rating:
5.0

Customer did not leave a comment.

Lisa Girdy 
Rating:
1.0

Staff did not properly close my account when I informed them that I no longer needing the unit. I was subsequently charged a an extra month of rental fees, to which I am still waiting for reimbursement.

mUBARIK Muhammad  |  Overall Experience 
Rating:
4.0

The cost. Competitors are much cheaper

Felicia Hyman 
Rating:
5.0

The staff was great and attentive. Truck was clean, ready, had blankets and dolly as ordered, and was warmed up when I arrived (it snowed that day)! I did have 2 concerns after I departed: the "service tire monitor" light kept coming on, and it was very hard to get steering wheel to unlock so I could start the engine. The turn in process was fast, and my receipt was correct and in my email within 30 minutes of my return!

Susan Tow 
Rating:
5.0

FYI- The truck that I've got was due for oil change. I've notified the office staff when returned the truck.

Mehrzad Ganjriz 
Rating:
4.0

I was double charged for my rental. I was having issues with the app so the staff person on location stepped in and checked in my return of the vehicle. The app also charges me but even charged me more than double what I was supposed to pay!

Scott Holstein 
Rating:
5.0

Customer did not leave a comment.

Stacy Bargky 
Rating:
5.0

10000 % great service!!!!!!

Joseph Wooden 
Rating:
5.0

Customer did not leave a comment.

wilbert amaya 
Rating:
5.0

Receiving person went well above and beyond to see that we were reimbursed for an overcharge.

Gary Pierce 
Rating:
5.0

I had previously rented from another source, but side mirrors would not stay adjusted and the right one moved with the wind and made driving unsafe, returned and came to this location and they were excellent!

Lynne Larabee 
Rating:
5.0

Customer did not leave a comment.

David Reese 
Rating:
5.0

Customer did not leave a comment.

ALLEN HOBSON 
Rating:
5.0

Customer did not leave a comment.

KYLE MITCHELL 
Rating:
4.0

Customer did not leave a comment.

MARIEL SOSA  |  Overall Experience 
Rating:
2.0

Money was taken from my account on Thursday, January 4, 2024 because the person working on Saturday, December 30th neglected to close out my account. That was an inconvenience for me and I definitely did not appreciate it! I’ve never issues with that particular U-haul over the years, that’s why I’ve continued to use that one. Now, I don’t think I’ll ever use that u-haul place again.

Tiffany Burgess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anabella Morillo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Wonnell 
Rating:
5.0

Customer did not leave a comment.

Mark Repak 
Rating:
5.0

Customer did not leave a comment.

Robert Perez  |  Online Move In 
Rating:
5.0

Agent checking me in was awesome! Friendly and. Very polite. He was very good at greeting customers and telling them he’d be with them in a moment or explaining he was finishing with a. Customer and would be right with them! That makes all the difference! .

Loren Nalewanski 
Rating:
2.0

Don’t have your customers waiting for 40 minutes just for someone to show up to help!

Tiffany Burgess 
Rating:
5.0

The staff was friendly and helpful. I had trouble with the app for pickup, so I went inside. It was a quick process.

CARLOS ARCE 
Rating:
5.0

Make sure windows are clean on the inside

Randy Walters 
Rating:
5.0

Customer did not leave a comment.

Robert Perez 
Rating:
5.0

Muy buena atención

Edgar Castellanos 
Rating:
5.0

Very prompt service.

Daniel Middleton 
Rating:
5.0

Thanks very professional staff

Mohammad Samimi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA MARTIN 
Rating:
4.0

Not coment

ulises monge 
Rating:
5.0

Customer did not leave a comment.

Tiahna Spencer 
Rating:
5.0

Customer did not leave a comment.

Robert St Pierre 
Rating:
5.0

Customer did not leave a comment.

Joe Speetjens 
Rating:
2.0

There was no parking. And they did not have the appliance or utility dollies I requested in my reservation. And more than one truck smelled heavily of cigarettes. (The attendants indicated the wrong truck for the key they gave me, so I got to be inside more than one, and they both smelled like cigarettes). Other than that, they were clean.

Addison Linder 
Rating:
5.0

This is a very well run facility. Staff are competent, friendly, and on the ball. Equipment was clean.

David Keily 
Rating:
1.0

The representative was very rude and charged me 9$ for gas even when I returned it at the same level as I was given. He wouldn’t listen and charged me money. Very bad service overall and wouldn’t recommend this location.

Abhishek Mangipudy 
Rating:
5.0

This is the Best location to rent from in Virginia.

CRISTIAN GALAN 
Rating:
5.0

Customer did not leave a comment.

Michael Liggett 
Rating:
5.0

Lower price

Zabdi Pineda 
Rating:
5.0

Customer did not leave a comment.

NEIL KINGSTON 
Rating:
5.0

I tried to take a photo for inside of my car but it doesn’t work .but I return my truck .how I was return my truck I don’t know

BURAK TEMEL 
Rating:
5.0

Very nice experience in and out

David Brangard 
Rating:
5.0

Customer did not leave a comment.

Ahmed Messaoudi 
Rating:
5.0

Great customer service at both the pickup and drop off locations!

KENNETH DOTSON 
Rating:
5.0

Courteous service and explained process

Gordon Turner 
Rating:
5.0

Excellent customer service the guys awesome I love to come back again.

Victor Eberhardt 
Rating:
1.0

My storage unit was covered in rat droppings, had to throw most of mine and my kids stuff away. Our furniture RUINED! People who work there are horrible and rude! Never in a million years go back!

David Westphal  |  Overall Experience 
Rating:
3.0

I would give an excellent rating, however the app shows that I "paid $219.90" for the unit, when in fact it was a free 1-month rental and I paid $0.00. So I have some concern that this may show up as a future charge with my bank. Plus, the compensated amount for one month was $104.95, so I don't know where the U-Haul app is getting the number $219.90. I tried to follow up with the local location, and they said on their end, no amount appeared.

Robert Hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDALI TEBAREK  |  Overall Experience 
Rating:
5.0

The staff immediately responded to me despite having a queue that they would be with me in a moment. They were helpful in offering me choices to determine the best storage solution. The facility was clean and maintained. When I cleared my personal property the process was hassle free. All staff were courteous and professional. Much recommended.

DAVID SMITH  |  Overall Experience 
Rating:
5.0

The manager and district manager of the Dulles location are amazing. They both worked with me to allow me to clean the storage unit out that was infested with rats, as we tried to salvage anything worth keeping. They also held the unit so we could file a claim after an extended time because we had to go to Florida to take care of our daughter's family who was hit by a semi-truck. Thank you so much.

clarence williams  |  Overall Experience 
Rating:
5.0

They have always been helpful, no matter what my needs are

jeffrey Masalin  |  First Impressions 
Rating:
5.0

Fast!!

GINA DESTITO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUELANGEL GALLARDO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Barbour  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarrett Laskey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwen Taylor   |  Overall Experience 
Rating:
5.0

Hi, My name is Mohammad , And the team was very helpful and very professional thank you so much ,

Mohammad Samimi  |  First Impressions 
Rating:
5.0

Very good 👍🏿 job

MOHAMEDALI TEBAREK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joane Matthews  |  Overall Experience 
Rating:
5.0

Easy, straightforward, no stress.

ALEXANDER GLOVSKY  |  Overall Experience 
Rating:
2.0

I arrived to the storage unit at which point the guy working advised that I was not able to move in online because there was no unit available in the size I needed. He then proceeded to take his sweet time trying to figure out what to do, called another location, etc. After a few minutes the other woman working advised him of an open unit. He did something on the computer and said “you can check in online now”. Once I confirmed I was able to he didn’t advise where the unit was, provide a map of the property, or offer any other assistance. I have rented storage units from U-Haul in the past but this one thus far has been the least helpful.

Justis Martin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christian Arias  |  Overall Experience 
Rating:
5.0

You guys are great. Always helpful and friendly. The only place I go for rental trucks or storage units.

JOHNEDWARD LEAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AIDASY DIENG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rickey titus  |  First Impressions 
Rating:
5.0

Great service and wonderful staff thank you

DAVID QUINONES..  |  Overall Experience 
Rating:
5.0

I was happy with our experience. Friendly operators were calm when dealing with a busy lot. There were (empty) rat traps in our storage unit when we opened it, which was a little concerning, but the unit was otherwise clean and ready for move in.

ALEXANDER GLOVSKY  |  Online Move In 
Rating:
5.0

Good services

yimi Castro  |  First Impressions 
Rating:
1.0

I've been using U-HAUL storage for over 15 years. Just like last week, the u-haul staff use unprofessional language and treat their customers very disrespectfully. Yes, our company has never missed a usage fee. Of course, it pays automatically until last April 09. The staff said they would prosecute me. Several times while I was at work, a woman and a man were very annoying on the phone/703-437-3404 and asked me to give out my credit card number right away. I couldn't trust them and call the company card number over the phone. Naturally, I immediately entered my autopay credit card back online. After that, the same young male employee called again and threatened to prosecute me if I did not give them my card number right away. (I went to the office after work to check my face and asked for my name. I-haul companies really need to train their staff on how to treat customers, and if this is the case with others, I strongly recommend sending them a letter rather than talking on the phone.

INTERNATIONAL TELNET  |  First Impressions 
Rating:
1.0

No one communicated no one cared, and the parking lot was always packed. No overnight parking allowed and they rape you on rates.

DAVID EDWARDS  |  Overall Experience 
Rating:
2.0

Have used this specific location in the past and never had issues. This last time had to throw away leather furniture and bed mattresses due to mice droppings and we found a dead mouse in the unit. Very disappointed and will be sending photos to corporate because throwing away thousands of dollars is not acceptable.

Irvine Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Barbour  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERMAINEBRICE SMITH  |  First Impressions 
Rating:
5.0

Very good customer service!

PRINCESOLOMON ADJEI TWUMASI-ANKRAH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cesar Reategui  |  Overall Experience 
Rating:
2.0

Access to my storage was blocked by their vans and trucks. I had to struggle to empty my garage

Abdullah Aslam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwen Taylor   |  First Impressions 
Rating:
5.0

Muy satisfecho hasta el momento

Henry Pineda  |  First Impressions 
Rating:
5.0

Yeah, very good customer service I love it

Jose Fonseca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni Forde  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni Forde  |  First Impressions 
Rating:
4.0

Great customer service and friendly staff.

Severin Yao  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary efaw  |  Overall Experience 
Rating:
1.0

Rats are a big problem here. Had to throw away away all of my belongings after 1 month of renting a storage unit due to the rat infestation.

Jasmine Ransome  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAEYE CHILDREN  |  Overall Experience 
Rating:
5.0

The staff at the location on West Ox Road in Sterling Virginia is the best. They are very professional!

YVETTEALETA JOHNSON-MCINTYRE  |  Overall Experience 
Rating:
1.0

The service here was completely horrible from the very first day here with this site, the staff is never on the same page they don’t know what they are talking about the manger is rude and and they called me a month straight after moving out and kept saying I owe them money for an empty storage unit

Sean Greene  |  Overall Experience 
Rating:
5.0

Very smooth transition

Fuad Gauhgr  |  First Impressions 
Rating:
5.0

This service was great and the Spanish speaker was very helpful

Jose Fonseca  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Javier Salgado Marquize  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar Garcia  |  Overall Experience 
Rating:
3.0

No lighting in the unit and there were rat droppings around the edges

Molly Gloeckner  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KOKOUMESSAN ELOM ANTHONY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurence Paulson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrew Jessberger  |  First Impressions 
Rating:
1.0

Unfortunately, my storage unit was infested with rats. I found out when I went to pick up a few pieces of furniture while 7 months pregnant. I alerted the office and let them know everything in my unit was covered in rat feces and they didn't offer any assistance. I asked if my husband could come and discard of all my furniture in the trash onsite to avoid paying for a moving truck, and they wouldn't allow that. I emailed the manager to alert him of the problem, and asked to stop being charged for the unit under the circumstances, and that I would arrange for movers to come clear my unit and haul everything to a dump (being 7 months pregnant, it wasn't even safe for me to be near the unit with all the rat feces). He never responded to me until close to 4 months later when I finally put a block on Uhaul charges with my cc company. I was finally able to clear out the unit and every piece of furniture is destroyed. I'm very disappointed in the lack of service from the Uhaul office staff, the manager for ignoring all emails regarding the infestation, and the fact that they continued to charge me for the unit. I lost close to $5K all in with the storage fees, cost to move everything to a dump, and the furniture that was ruined.

Chelsea Lasik  |  Overall Experience 
Rating:
5.0

Muchas gracias 🙏 por su amabilidad. Todo en orden.

MONICAGLADYS ARANA  |  Overall Experience 
Rating:
4.0

Please do more to get mice out.

AUGUSTINAM AMPEH  |  Overall Experience 
Rating:
1.0

Proof of my dissatisfaction is I ended the storage renting due to your staff's behavior. But that's not enough, I'm a lawyer and I'll sue UHaul if you don't correct the charges you billed me. One of your guys claims to have seen me damage the truck and therefore, charged me 324$ instead of the 34$ or something which I expected. Upon returning the truck earlier than expected, driving less miles...he went out and inspected the truck and told me you can take off...so I took off...but later that day he emailed me a receipt with 324$! He will have to explain to the court, what he meant by "you can leave now, all is okay", and I left after he said this, rather than discuss any damages he might have found. I've sent a complaint to service@uhaul, no response; I'll send a mail to Uhaul CEO this week...and then I'll take up the issue with the court. Uhaul will end up paying more than you took from me. I've used uhaul multiple times, in Texas, in Pittsburgh...this is the first time I got such disservice, and I'm not happy. See you in court if you refund.

Isaac Mulamba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAFET OLI  |  First Impressions 
Rating:
5.0

Great staff as always

DAVID QUINONES..  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

evrett lampert  |  Overall Experience 
Rating:
1.0

Mice infested

Jessica Ammons  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

burgan pugh  |  Overall Experience 
Rating:
5.0

The Uhaul team is friendly. There response is timely. They meet my needs all the time I get there. It’s hard to tell who the manager is because everyone is ready to work as a team. I must give special recommendation to Benyam. He always ready to do more to meet customer satisfaction.

KELFALA CONTEH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICIA HAIRSTON  |  Overall Experience 
Rating:
5.0

Ben and the staff are super helpful every time I need their services.

BRIANKEITH ROGAN  |  First Impressions 
Rating:
3.0

Too expensive

AUGUSTINAM AMPEH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISAAC GOMEZ ALVARENGA  |  Overall Experience 
Rating:
4.0

I know that for safety they made me buy the pot lock there but is their policy. Over all good

Roberto Lemus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CURTIS  |  First Impressions 
Rating:
5.0

as always excellent

JOSE DIAZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty Cain  |  Overall Experience 
Rating:
5.0

It's was grate

COMINISTRAYA ABAFOGI  |  First Impressions 
Rating:
5.0

Very friendly people. The manager is very nice and understanding

Adja Nikabou  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harwed malone  |  Overall Experience 
Rating:
5.0

thank you Was Nice time

Mohamed Ali  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEGLELEKUBAZGI TEKLE  |  First Impressions 
Rating:
5.0

El horario de ingreso es limitado y cobran por 25/7 muy malo

Behiran Pantoja  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL CERDA TERAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi Graybill  |  First Impressions 
Rating:
5.0

Staff was courteous and very helpful.

MICHAEL SOMERVILLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDALI TEBAREK  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROXANAYAMIL ALVAREZ PORTILLO  |  First Impressions 
Rating:
5.0

Excellent service and friendly staff

EYASU MENGESHA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco Gonzalez Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trevor Hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN PINCKARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leigh Loomis  |  Overall Experience 
Rating:
4.0

pretty dang expensive but good experience overall

DEVONMATTHEW WEETMAN  |  Overall Experience 
Rating:
5.0

Thank you for being there when I needed a place to store my excess household goods . This is a safe and secure facility.

Pamela Schmidt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua Legarretta...  |  Overall Experience 
Rating:
1.0

An absolute prejudiced scam. You need to get rid of this franchise immediately. Unless you are cool with fraud. Which, apparently, you are.

Luke Robinson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen Sapol  |  First Impressions 
Rating:
3.0

It met our basic needs for storage

Staci Bostic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Kelly  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Craig Clayton  |  First Impressions 
Rating:
5.0

Great Customer Service

David Martinez Jr  |  Overall Experience 
Rating:
3.0

Prior to arriving at the facility I reserved a 10x10 drive up storage unit. I called to confirm the day before my reservation date and the first man I spoke with said he didn't see my reservation in the system. Then I spoke with a woman who said I was all good for my reservation. I arrived the next day and the man working at the front desk seemed a little confused, but then called his manager and without telling me anything took my information and we walked out to go see my new storage unit. He walked me to a non drive-up unit and said that was all they had (even though I reserved a drive-up unit). I let him know this wouldn't work since I have heavy bulky furniture that I need to put into storage. He then said that there is another unit that just needs to be cleaned that I should be able to have, walked me over to that unit, put the key on and told me that was all he needed from me and that I could leave. While he did the best that he was able to do, I am annoyed that the manager's advice was to just give me a different type of unit without asking me if that was okay. I also have no paperwork or email confirmation showing my new storage unit and am hesitant to even use it, in fear that he didn't change anything in the system and the unit that I am in will be given to someone else.. I don't understand where the communication went wrong but I don't feel good about this experience and storing my items in the unit with so many unanswered questions.

Lindsay Warn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUANANDRES LLANAS  |  First Impressions 
Rating:
5.0

We had to move my 82 mother in law out with 2 days notice (evicted!) and it took 2 days to do. Entire staff was very friendly and helpful. Husband and I are almost 60. The first day it was just my husband and I. It was too short notice to enlist anyone we knew to help - folks gotta work! On the second day of the move we just could not unload the truck ourselves. We had help in WVA loading up the truck but absolutely had no strength to unload to the storage. That is when I called Uhaul to see if they knew anyone to help. The manager arranged two young men to help us. Of course we paid them. This was above and beyond. This staff is the best, Chanelle, Joe (?) the manager, everyone who helped! I am sorry I don't know all their names! Chanelle can tell you. I wish the all the best during this hard time of Covid and will use again if needed!

Betty Cain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica Clarke  |  First Impressions 
Rating:
5.0

Great Customer service and employees are very helpful

David Martinez Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlos castillo  |  Overall Experience 
Rating:
5.0

benyam excellent help

KUDRET TERKES  |  First Impressions 
Rating:
5.0

Good people making work easy and fast thank you

ALI AHMAD  |  First Impressions 
Rating:
5.0

Ben and his team are an asset to the U-Haul brand: efficient, friendly, and customer-focused. The units were clean and easy to access. We were check-in to our unit quickly on a very busy day at the facility (excellent teamwork!). I've rented from other storage unit providers in the area and this team and facility is heads above the rest. I give this facility my highest recommendation.

Pamela Waltz  |  First Impressions 
Rating:
5.0

The whole entire U-Haul staff at that location were awesome!!!

Lien Petruzzo  |  Overall Experience 
Rating:
1.0

Upon clearing out my storage unit, I went to the office to check out. I provided my access card to the person at the counter and was told I was good to go. I checked the status the next day and the unit was still active so I called and was assured I would be checked out. I then requested a move out online just to be sure. After a couple weeks of waiting, the rental was still showing active. I called the location again and was ensured it would be taken care of. A few days later, I received an email saying my rent was overdue. I called the 800 number because the location had not been helpful. All they did was send an email to the manager requesting this be closed out. The next day I called the location and was told the manager was not available but they would leave a message requesting the rental be completed. The next day I received an email saying a late charge was being applied to my account for not paying rent for a unit I had been out of for over 2 weeks and requested 7 times to be done with. It was only when I replied to this email and indicated I would not be paying one penny more for a unit I have been trying to check out of for weeks that the checkout was FINALLY completed. This was either an attempt to get me to pay more money than I owed or just total incompetence on EVERY employee I interacted with when trying to close this out. Completely unacceptable. I will not be using uhaul ever again.

Charles Prindle  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dana Heyliger  |  First Impressions 
Rating:
1.0

no communication. tried to rip me off multiple times. i’m convinced they were trying to take advantage of me and would have been successful with someone weaker/less confident/stupider. Tried to move out 3 times and they wouldn’t confirm. absolutely trash organization.

RICHARD BEVILACQUA  |  Overall Experience 
Rating:
5.0

Customer service it is great. So We are happy !!!

esmelealem desta  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lakeema Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cheri Counselman  |  First Impressions 
Rating:
4.0

Everything was always as expected. No issues at all over the course of several years. I only closed my unit because it was no longer needed.

David Hutchings  |  Overall Experience 
Rating:
5.0

We just needed about 2 weeks of storage to move boxes packed for our move out of the house while the house was on the market. This worked perfectly using UHaul storage.

Laura Adams  |  Overall Experience 
Rating:
5.0

Great staff and management. Best storage unit and location. Excellent customer service.

Andrea Locke  |  Overall Experience 
Rating:
5.0

Great Experience, friendly staff. Our contact Tanya was very helpful .

Nobel Humanitarian Mission  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krishnan Sivasubramanian  |  First Impressions 
Rating:
2.0

You guys made me drive 60 miles just to get the truck and then I used your moving helpers option who were a total disaster, they pretty much told us we have to carry and help them move the big stuff, that’s just ridiculous.

Claudia Everett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARENSOPHIA FERGUSON  |  Overall Experience 
Rating:
2.0

Initial customer service with Chantell was awesome. However move out was unpleasant. Several calls regarding a payment for a storage unit I cancelled three weeks ahead of time and a follow-up parent call respresentive was very rude to my wife over the phone.

David Lunsford  |  Overall Experience 
Rating:
5.0

Above than excellent

sanjogta sharma  |  Overall Experience 
Rating:
3.0

I gave this location an average because of the placement of the U-Haul trucks everywhere was dangerous and difficult for us to navigate through the maze of them safely while still attempting to get to our storage unit to unload our things.

clarence williams  |  First Impressions 
Rating:
5.0

eveyone is so helpful and they greet you so well.One of the best storge unit WE have ever had great Customer Services around in the DMV Area.Thank you all for doing such great work

tania mejia rivera  |  First Impressions 
Rating:
3.0

Very little space to maneuver vehicles. The nearly empty lot next door should be acquired for truck parking.

Robert Rivers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lucy Figueroa Latorre  |  Overall Experience 
Rating:
5.0

I highly recommend this location. The owner are friendly and helpful. Ben was professional and fast with service. Everyone was professional and friendly.

Charles Phan  |  First Impressions 
Rating:
5.0

The team was friendly and very helpful. They provided me with recommendations for size and a movers that could assist me at a fair price.

Robert Day  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Stolk  |  First Impressions 
Rating:
5.0

My check in to purchase a rental storage unit was easy at the office . I tried doing self check in on the computer but was not able to . I was just going round and round getting nothing accomplished. Good old face to face at the store is much better.😊 The ladies that were working at this store are very friendly and get the job done quickly. Thank You

Pamela Schmidt  |  First Impressions 
Rating:
5.0

Staff was sooooo helpful!

Heather Baskett  |  First Impressions 
Rating:
5.0

I have frequented several uhaul locations over the past few years. This facility it run well and the employees are helpful. Three particular evens showed this locations quality. One when moving the truck the employee bumped the mirror and he promptly retrieved a sticker and marked it with out me saying that I saw this. So A+ for honesty. Two I closed out before the start of the new month but my auto pay had already gone through for the month. The manager was able to set this right. So A+ for doing the right thing, follow though, and reasonableness. Three I found that the store was well stocked and well priced. So that was convenient. Overall this is an excellent uhaul location and helps make the stressful time of moving and storing manageable.

Eric Skrzypek  |  Overall Experience 
Rating:
4.0

I have used this facility on multiple occasions. The trucks and vans are clean and well cared for. The staff are courteous and helpful. This location does typically stays busy. So the process of waiting and renting does usually take 15-25 mins depending on how busy they are.

Victoria Baker  |  First Impressions 
Rating:
3.0

I don’t understand why the customer service is so bad. Every time I go in there, everyone is in the worst mood ever. A smile goes a LONG way. I am paying a lot of money to be there, so be nice!!!

Taylor Bohn  |  Overall Experience 
Rating:
5.0

My name is HOPELYN! You left the letter y out of my name. Thank you for your extraordinary service!! God bless you all.

hopeyn acciola  |  Overall Experience 
Rating:
5.0

Very friendly and helpful as always

WILLIAM MURPHY  |  First Impressions 
Rating:
5.0

Each person I worked with to obtain my equipment and storage displayed outstanding, professionalism , in spite of the lack of faulty computers that did not perform operations in timely manner.

paula smith  |  First Impressions 
Rating:
5.0

The only item worth mentioning are the trucks in the access lanes that make it somewhat difficult to come and go.

Michael Strang  |  Overall Experience 
Rating:
5.0

Excelent

Farrah Cintron Perez  |  Overall Experience 
Rating:
5.0

Ben and William are awesome

MARTA GEBRHGZHABER  |  First Impressions 
Rating:
1.0

When a customer comes in and request services, customers expect to receive a positive interaction that would guarantee the best possible solution. I was disrespected and humiliated. And overcharged!

Liz Coleman  |  Overall Experience 
Rating:
5.0

Ms. Wanda was very helpful and honest about the process while assisting me and my family every step of the way. Moving is complicated endeavor already and she provided a piece of mind. Great job! RCF

Cheronda Cherry-France  |  Overall Experience 
Rating:
5.0

Ms. Richardson is wonderful, very helpful, and also keeps this place in order very well! I WILL use this storage again and recommend to any future people looking for storage. A+++++

Dominique Harris  |  Overall Experience 
Rating:
5.0

Great service & great facility!

William Driggers  |  Overall Experience 
Rating:
4.0

Thanks

furqan syed  |  Overall Experience 
Rating:
3.0

The office staff did not explain that receiving my money back for cancelling my contract would take 5 days.

Michelle Smith  |  Overall Experience 
Rating:
5.0

Thank you for all support

Roberto Flores  |  Overall Experience 
Rating:
3.0

The slide on the door was rusty and very hard to open (even though I mentioned it, it was never greased. The employees and owner were extremely pleasant and nice to work with.

Michelle Lawrence  |  Overall Experience 
Rating:
3.0

Needs better pest control. After 6 months, I found a mouse or mice had gone through almost everything, leaving trails of droppings, dyed blue from the pest control trap. There was one dead mouse.

mark UZELAC  |  Overall Experience 
Rating:
5.0

Wanda and her team go above and beyond at the Sterling facility. The units were very clean and the service was always friendly and so helpful! We will definitely return here againif we need storage!

Sadaf Sealock  |  Overall Experience 
Rating:
5.0

Ms Wanda and her staff were very friendly, helpful, and courteousl. I would definitely recommend this location to family and friends.

benjamin sanjuan  |  Overall Experience 
Rating:
5.0

Very helpful and understanding staff ...

LOUIS E CASSAMAJOR  |  Overall Experience 
Rating:
5.0

Great service thank you very much Will. He is the best

sirikhane vogphakdy  |  First Impressions 
Rating:
5.0

I had to use many of Uhaul services recently in the last 2 months, from storage to rentals, I was pleasantly surprised with the associates professionalism and friendliness, and top service.

JULIO LOPEZ  |  Overall Experience 
Rating:
5.0

The manager Wanda was amazing. So calming and helpful!

Christina Scandiffio Passeri  |  Overall Experience 
Rating:
5.0

Ms Wanda & her assistant Ben were quite helpful throughout the entire process of moving in & out. They both were polite and knowledgeable & made sure I had all the supplies needed at a reasonable rate

robert roach  |  Overall Experience 
Rating:
5.0

Great customer service!

PAT MILLER  |  Overall Experience 
Rating:
5.0

Great customer service. Thanks

rose piton  |  Overall Experience 
Rating:
4.0

The staff was very helpful and polite.

Rob Castorri  |  First Impressions 
Rating:
5.0

Wanda was very helpful. Thanks.

Faruk Taban  |  Overall Experience 
Rating:
3.0

The only huge downer is pricing. Your competitor, one-tenth a mile up the street is considerably cheaper. I got the same size unit less than half of what I pay with U-Haul & its atmosphere controled.

Mark Pelham  |  Overall Experience 
Rating:
5.0

The Sterling UHaul is Customer Focused. Their I service is amazing. Robert can be a bit edgy and should be reminded how to remain calm and be nice to customers. The rest of the staff is A M A Z I N G

ALLISON BARRY  |  First Impressions 
Rating:
5.0

Thanks to the wonderful staff !

CHArLES TASCO  |  Overall Experience 
Rating:
5.0

Very kind, professional representation of your brand was extended to me. The facility was a bit overcrowded with staging of moving vehicles, but overall the storage unit and lot was meticulousl clean

benjamin sanjuan  |  Reservation 
Rating:
5.0

Wonderful customer service!

Mark Pelham  |  Reservation 
Rating:
5.0

Very courteous and helpful with all my needs both at my departing location in Tontitown Maryland and Sterling Virginia. I will not hesitate to use you all anytime in the future.

Carl Arent  |  Reservation 
Rating:
5.0

We were so please with their service, specially w Ms Wanda Richardson who managed the place. Friendly and professional people! Blessings in Jesus Christ to you all!

Rosario Torrico  |  Overall Experience 
Rating:
4.0

The U-Haul website was difficult to navigate.

benjamin sanjuan  |  Reservation 
Rating:
5.0

Excellent service

cristian abiles  |  Overall Experience 
Rating:
4.0

The facility is clean and well-maintained. Any concerns are addressed in a prompt manner. Staff is helpful and the manager (Wanda) is very accommodating and understanding of any issues you may have.

Glory Mangoba  |  Overall Experience 
Rating:
5.0

Staff was so extremely helpful!

Tyler Culp  |  Overall Experience 
Rating:
5.0

I greatly appreciated the free month of storage. It was VERY convenient and probably a good business model since I'm sure a lot of folks keep them past a month.

Douglas Glenn  |  Overall Experience 
Rating:
5.0

Excellent customer service agents, helpful and respectful. Always there when I needed them. A very good crew at the Ox Rd. Sterling. Va location.

Bernadette Jones  |  Overall Experience 
Rating:
5.0

Great staffs! Best team ever! Thank you, Thuy-

robert woodis  |  Overall Experience 
Rating:
5.0

Good location and staff

SHERI CROCKER  |  Overall Experience 
Rating:
2.0

I've been with Uhaul - Sterling for years . I've never had a problem until now, we moved out of our storage unit before the next billing cycle . Made then aware and still got charged.

ROUNIA HINTON  |  Overall Experience 
No reviews have been submitted for this location.

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