Customer Reviews for U-Haul Moving & Storage of State Street New Haven

2,680 comentarios

1175 State St   New Haven, CT 06511

(203) 404-6921

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(203) 404-6921

1175 State St
New Haven, CT 06511

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Colin B. 
Clasificación:
5.0

This location is great customer service alone makes me want to keep coming back

KEVIN B. 
Clasificación:
5.0

Make sure the trucks is properly working driving

Johathan V. 
Clasificación:
3.0

El cliente no dejó un comentario.

migdalia C. 
Clasificación:
3.0

Truck was very dirty and not cleaned. Had to wash the bugs off myself before leaving facility. Would suggest the staff clean the basics for safety at a minimum.

Joel E. 
Clasificación:
1.0

I overpaid for gas because the meter doesn't update. Was told this is a frequently occurring problem with no fix.

Katie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrigo O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly D.  |  Overall Experience 
Clasificación:
4.0

Only issue that I have is that I had an reservation for $104 Storage area and when I got there their weren’t any more for the price so we talked and they were saying how they where going to get me one, but less expensive and less space which I am find with he said he’ll give me a month free for the inconvenience so I didn’t pay no mind(which I should’ve) when I packed all my stuff in the storage area and left and looked at my papers it says $150 which is more than I was expecting to pay which I thought they they where giving me a lil space will be going back to change

Brandon W.  |  First Impressions 
Clasificación:
5.0

Staff were very welcoming! They did not have the storage unit size I wanted but gave me a discount for the bigger unit. Great service!

Ricardo R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonothan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS P. 
Clasificación:
3.0

I found the staff although knowledgeable and pleasant , they were very young. Nothing against young staff again they were polite and educated, they lacked a bit of professionalism. Topics of lunch choices and after work activities could discuss after CUST leaves. They also did not complete the reservation by not including exstras paid for. The hand truck paid 10.00 nit included on truck On a scale 1-10 I def give a 8.5. Minor Truck was set aside and very clean. Location easy to drop off and pick up. Will. Recommend or use again. ABSOLUTELY I'll just check twice before departing

Jonathan C. 
Clasificación:
4.0

U-Box ordering and delivery were exceptional. After that Uhaul seems to be disorganized and the computer systems NOT integrated. Multiple txt msgs saying I could pick up my rental anytime. Its a UBox??? wont fit in my car??? Finally got the UB dilivered to Tropicana field o 6/3/22 and unloaded it. I do not know the current status and hope I will not be charged monthly rental for UBox??? Called in multiple times but keep getting transfered and automated msg says 20-30 minute wait. Try logging in but no status to be found. No final email from Uhaul saying UBox rental is complete. It was difficult to track my shippment and when I called into (Largo) to find out if my UB would be shipped to the Tropicana Uhaul for unloading they said it would not be shipped because I had not paid. I said I had not recieved any notice of unpaid bills. She said it shows in the system... Anyway I called back the next day and a person explained that the billing email had not been sent yet because the arrival date for my UB was the next week, even though the UB arrived weeks before. Also she said to use the website I had to use my Order number NOT username and password to see info about your order??? What? Not integrated... Anyway get your systems integrated and it will go a long way for customer satisfaction. I hope I will not receive monthly bills for the UBox I unloaded on 6/3 at Tropicana Uhaul...

micheal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

janette C. 
Clasificación:
5.0

It was great to be able to drop off the vehicle at a different location and to have the possibility of a 3 days rental.

annie F. 
Clasificación:
4.0

Transmission on truck was poor difficult to shift into reverse. Did not have all the furniture pads I ordered.

Nicholas M. 
Clasificación:
3.0

They didn't have the vehicle I reserved and couldn't find my reservation, and the passenger window was open in the vehicle and wet

Henry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeramie V. 
Clasificación:
3.0

Passenger window wouldn't go up when opened Return waited for guys to assist. They were clowning around.

ELLEN G. 
Clasificación:
5.0

Everyone was nice, prompt and helpful.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina O. 
Clasificación:
2.0

We returned the truck on Sunday and it was just after closing so we did the mobile return and dropped the keys in the key drop. It took us a couple attempts to get the mobile return to work. We never received any confirmation of returning the vehicle. On Tuesday I received an email with a receipt charging us for an extra day of rental saying we didn't return the truck until Tuesday morning! My husband called the location and they told him they would refund our credit card. He called again this morning after not seeing a credit issued and they left him on hold for 20 minutes until he finally called 1-800 Uhaul and was able to speak to someone who also could not reach the location but said they would email the manager and have the credit taken care of. I did receive a credit receipt this afternoon.

John L. 
Clasificación:
2.0

Tank was under 1/4 when I picked it up but I was required to fill it to 1/4 when I dropped it off.

Anna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renita P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ifeyinaw C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shuya W. 
Clasificación:
5.0

The manager was pleasant & our customer service rep took very great care of us !

Rhythm C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie S. 
Clasificación:
5.0

Everything went smooth & we were very happy here!!

Dan T. 
Clasificación:
5.0

Paul the manager, was very knowledgeable and helpful. I highly recommend this uhaul location

Richard H. 
Clasificación:
2.0

- I reserved a 26ft truck. The crew at this facility lost the key and I didnt find out until I was there for pickup and was left with no other choice but to take a smaller truck. Had to make two trips instead of one to move furniture which cost me more in mileage. - When I came into the store no one acknowledged me, the entire team carried on their expletive filled personal conversation while I stood at the counter waiting for one of them to pay attention to me - When someone did acknowledge me after their conversation was done, I gave my name and he started typing on the computer, didnt give me any indication of the process moving along, then walked out of the building into the parking lot without saying a word. Came back in to tell me they lost the key and I have to accept a smaller truck. Also didnt have enough moving blankets in stock that I reserved - I was handed the key for the 20 ft truck and told to go look through all the trucks in the parking lot to find the matching truck that corresponded with the key. No one even knew where the truck was parked. I had to squeeze between my truck and another one parked right against it, could barely open the door to get in. This should have been done by one of the four employees standing around inside the office talking to each other - The key drop off process didnt work well, website wouldn't recognize my location - Multiple employees pants were falling off of them and two of them were wearing slide sandals. A few looked like they just rolled out of bed

Joshua G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuo Huan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

leandre M. 
Clasificación:
5.0

There are so many hott employees at this location

Sarah P. 
Clasificación:
3.0

good

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan F. 
Clasificación:
5.0

Everything exceeded expectations. The box was sturdy and CLEAN and it was easy to load. We found the pricing to be much better than the POD system and while POD is nice, we didn't need such a large container and U-Haul Box was the perfect size for what we wanted to move. Everything went smoothly and the communications A+++. Website and customer service was awesome to work with.

Tammy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omer Hakan C. 
Clasificación:
5.0

The truck was clean and ready for me but it did have a check engine light on and a real bad rattle underneath possibly the catalic converters, also the rear is noisy Thank you

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard G. 
Clasificación:
3.0

Vehicle was at the end of its useful life. It's mpg was less than 4 mpg, and transmission had issues.

TROY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clorice R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
4.0

Overall my experience was great. Staff were prompt and accommodating, but, office politics should really be discussed somewhere other than right in front of the customer. I know more about your employees issues than I should. Time and place for everything.

Todd W. 
Clasificación:
5.0

Bueno

Walter T. 
Clasificación:
5.0

may reservations were for Orange not New Haven...was never informed of this change till i got to the orange store... this was not planned and extra time spent chasing down the equipment

Edwin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamea M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anita B. 
Clasificación:
3.0

The entertainment system was broken, so I wasn't able to connect my phone via Bluetooth and listen to the radio. It was a long six hour trip to say the least. When I contacted the location the next day after dropping the vehicle, they told me that I would most likely not receive any type of refund for the inconvenience.

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon B. 
Clasificación:
5.0

We had an excellent experience using the Ubox container. Shipped items from CT to AZ. When we opened our box at arrival - nothing was out of place, nothing broken. We took photos, before & after. Uhaul communicated with us so many times, i.e. pick up time/drop off/when our charges would appear on our credit card, etc. It was a great decision for us to use the Ubox! We highly recommend using Uhaul, Ubox! Moving is so stressful & they made it so much easier! ¡Gracias!

Eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharelle M. 
Clasificación:
1.0

No help and definitely rude when truck got delivered truck was unsafe and Missing the mirror

Nysheema R. 
Clasificación:
2.0

The truck smelled really bad.

RUBEN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yachira R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
4.0

I did not receive furniture pads. I didn't need them, but it apparently adds work for the Pittsburgh employees. Also, the front desk people at New Haven could have better communication skills. They were okay, but it was difficult to communicate with them at times. For example, it wasn't clear where the U-Box entrance was, and the employee just said "it's on the other side of the building". He should have said "exit the parking lot, take a right on State Street, and the entrance will be on the end of the building facing State Street". I ended up going to a wrong "other side of the building" first, and had to figure out what he meant.

Dylan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davaul A. 
Clasificación:
1.0

Worst place don't know how you guys are open both uhauls where bad no customer service at all no one talks to you or even look at you .please get employees that's want to work . Worse experience ever . Looks like no one wants to work and it was so getto looks bad for business… worse uhaul ever I have never seen something so bad and trashy no one wanted to help I will never have someone come to this place looking like that and with bad employees that don't want to work

Robert G. 
Clasificación:
5.0

I was not sure if I was supposed to let anyone know we had left the trailer. There was now one to help me lift the hitch off the ball. That was difficult for us as older people.

Shain B. 
Clasificación:
5.0

They were very responsive and helpful.

Beulah heights s P. 
Clasificación:
5.0

Everything is excellent. Excellent the attention and excellent and clean the storage.

LuzM C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

anastasia M. 
Clasificación:
1.0

They improperly installed hitch wiring, had us wait over 2 hours without assistance, caused the brake, steering, and AWD alarms to go off in the car after hitch installation, and did not reinstall pieces of the bottom of the car.

TAYLOR B. 
Clasificación:
4.0

This was an excellent experience. The U-Box was delivered on time and actually picked up early (that ended up working out great for us), and delivered to its destination as promised.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto C. 
Clasificación:
5.0

Great customer service, was in and out friendly staff.

ORRIN S. 
Clasificación:
5.0

Staff was courteous and professional.

RAFAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin H. 
Clasificación:
5.0

Paul Civitello was terrific. Upon arriving at my appointed pickup time, we discovered that another customer hadn't returned the equipment that I was scheduled to rent. Paul made it right and got me going as quickly as he could. He did precisely everything he said he would do and made me feel as though my business was important to U-Haul and to him personally. Personalized customer care is very rare these days in the age of automation and self-service (cost cutting). But the staff at the 1175 State Street rental center in New Haven still demonstrate that the customer matters.

Paul V. 
Clasificación:
5.0

Lo unico que no megusto fue que me pase de la gasolina que tenia que hecha y no me devolvieron nada de ese dinero que gaste en la gasolina pero después todo excelente

Melvin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Excellent service, fast and professional !

Eliangelys D. 
Clasificación:
3.0

Fui a pagar el 30 de marzo y termine pago do 200 y pico de dólares y nunca me supieron explicar porque tanto dinero. Teniendo los recibos. Me gustaría que verifiquen mi caso y sobre todo tengan personal que hable bien el español y lo entienda. Gracias

MARIA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mark P. 
Clasificación:
1.0

Severe rodent infestation and flooding several times in unit with no follow- up . To make matters worse inconsistent billing after being offered… Continuous notices being mailed and emailed regarding final notices without any resolution

Yashmin F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tresa T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Erin G. 
Clasificación:
5.0

Markell and Paul are very professional and take the time out to listen to your concerns and immediately resolve them

Mark S.  |  Overall Experience 
Clasificación:
3.0

They need to make sure that what they check customer out with is correct. (Example: Gas 3/8 when it is really 1/4}

Tanya C. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATHERINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

alice p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg S. 
Clasificación:
5.0

Have an easier access to the phone line, be able to talk directly to those at the State Street facility

Beulah heights s P. 
Clasificación:
1.0

Better customer service

JUAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria K.  |  First Impressions 
Clasificación:
5.0

State street takes good care of me. Mr. Chapman

james C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nancy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carteina B.  |  First Impressions 
Clasificación:
2.0

El dolly que alquile no tenia luz y asi mismo me lo dieron y ni descuento por eso me pudieron dar

david P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KUAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson B.  |  Overall Experience 
Clasificación:
5.0

I feel that charges should be explained better some of the help do not explain things very well

BARRY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

shanay c.  |  Overall Experience 
Clasificación:
3.0

Coustomer shouldn't need to wait for reservation for 3 hours from agreement.

JUN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
3.0

I reserved a dolly and it was not available on the day of rental and I had to buy one. This is not acceptable. If equipment is not available they should not be shown as available while making reservations.

Muhammad N. 
Clasificación:
4.0

The out of town location was in complete contrast to the reiverdale location. Staff took my concerns seriously and agreed that the vehicle was poorly maintained - had almost no oil or coolant (don't remember which one the asst manager mentioned) and noted that there were no dust caps on the tires, and that there probably wasn't a TPMS sensor on the wheel in question. Still HATE dealing with uhaul.

James W. 
Clasificación:
5.0

Very accommodating and friendly staff

Juan A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leodan Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shevette R.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Victor D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON B.  |  First Impressions 
Clasificación:
5.0

Helpful and clean area all around

Ernie G.  |  First Impressions 
Clasificación:
3.0

MICE GOT TO A COUPLE OF MY ITEMS OTHER THAN THAT IT WAS OK

Carmen R.  |  Overall Experience 
Clasificación:
3.0

Furniture was water damaged chair and mattress tried to file a claim report had a difficult time to get someone to take the claim report

Kathleen M.  |  Overall Experience 
Clasificación:
5.0

Quick and easy storage reservation.

Christine N.  |  First Impressions 
Clasificación:
5.0

But the rats went all through my storage and ate up all of my stuff through everything the place is infested

kevin w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Isidro R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley W.  |  Overall Experience 
Clasificación:
5.0

I would like the company to stop sending my correspondence to my neighbors house in the Bronx. The address that I gave is 280 Westmont drive Waterbury CT 06708. Do not send my bills to my contacts or neighbors send it to me I pay not anyone else in a different state. Thanks Alice Peters

alice p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

granata S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared B.  |  First Impressions 
Clasificación:
3.0

Average self storage and was as expected. Did notice the smell of a decomposing rat or mouse somewhere in the walls that was a bit off putting. Also, the exit door broke and with a 15' truck, backing out a oneway or maneuvering a three point turn may not be easy for some renters. And upon vacating I was told that I needed to turn in the fob and lock to the unit, but my wife bought the lock and is dismayed I had to turn it in when we paid for it and should have been ours.

MATTHEW S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

keshir H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L.  |  First Impressions 
Clasificación:
5.0

Friendly staff great service

Jeenielka F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Anna-Kay G.  |  First Impressions 
Clasificación:
4.0

Some cloth items were soiled by rats or mice in the first week of storage. This was resolved before I could mention it with traps throughout. The remaining 6 months of storage were great.

Cassandra P.  |  Overall Experience 
Clasificación:
5.0

I will all ways come back there

Gloria R.  |  Overall Experience 
Clasificación:
2.0

Loved the facility and everything it offers. I found the staff to be rather unpleasant. There were many issues with my reservation that they weren't able to solve or willing to offer suggestions. When they couldn't find my reservation (even though I provided them with the reservation number, my name, and number, they just kept saying I didn't reserve one and wasn't able to get it. So once I asked to make a new reservation they finally said they had one available (and wouldn't you know it was the one I'd reserved). Then upon checking out, I needed to clear my unit and there were no furniture dollys available (actually only 1 mattress dolly that couldn't move my couch). I think one of the perks of renting with uhaul is the access to moving equipment. None of the staff were willing to help me look for a dolly after being asked multiple times. They actually just stared at me in silence at one point. Overall, I would go with uhaul again but not at this location.

Kameron M.  |  Overall Experience 
Clasificación:
4.0

There is a very, very loud "ear splitting" alarm that goes off on a regular basis. Maybe every half hour or so. I will be spending a significant amount of time in my unit sorting things and it is very unpleasant to endure that noise.

Claudia R.  |  First Impressions 
Clasificación:
5.0

I'm looking forward to the convenience of the hours offered. Thanks for making the initial move-in so seamless and quick.

Maureen V.  |  First Impressions 
Clasificación:
5.0

The staff were cordial and well informed. Their professionalism was what got my attention. They covered every detail.

Garry M.  |  Overall Experience 
Clasificación:
3.0

Really bad mouse problem seems out of control.

diondrea m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marsha C.  |  Overall Experience 
Clasificación:
2.0

Mice poop everywhere and destroyed almost all of my things. Literally had to throw almost everything away . The worst experience ever !!

Shatiera C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nelson h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lise b.  |  First Impressions 
Clasificación:
1.0

There was rat droppings on all of my belongings there were only a few items that I was able to take out of storage because the majority of my belongings was covered in rat droppings. This facility is disgusting and will never recommend this facility.

Kandace H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LEWIS C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Arielle g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yaritza V.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

ANDREA B.  |  Overall Experience 
Clasificación:
3.0

Sadly my Viki flat screen TV was stolen from my unit which I kept locked. I paid for insurance for nothing, because in order for theft to be covered there needs to be "physical signs of break in" but unfortunately I don't see any physical signs of break in. I am disappointed that someone stole one of my possessions. The tv remote was still there when it came time to move out, but my tv was gone and there's absolutely no other explanation than that it was stolen.

Maya D.  |  Overall Experience 
Clasificación:
1.0

I will tell all my friends and anyone that I will listen, how dirty and rat and mice infested this facility was!! I lost half of my personal belongings from a 8 x 10 unit!! That was a lot of my stuff and!! Told management about it, there comments were file a complaint and after a year I might hear something back!! Never again and very discussed, you people should be shut down!!!!!!!

LU ANN P.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful. Highly recommend.

Ariana C.  |  First Impressions 
Clasificación:
2.0

I didn't know I was supposed to provide my own padlock and wasn't able to lock my unit when I moved in after hours. The website was also down when I went to return my uhaul van and I could not contact customer service.

MICHELLE W.  |  First Impressions 
Clasificación:
5.0

Need to monitor people locking carts in their units. Can never find one when needed. Start charging them.

ERNEST H.  |  First Impressions 
Clasificación:
5.0

It was a great experience over all!

Diana l.  |  First Impressions 
Clasificación:
1.0

To have to spend an hour trying to get through to customer service on the other hone and to be charged for an extra month and not be able to resolve that online, not happy. Facility is fine and people helpful when I went there but billing issues and inability to solve them made for a miserable ecperience

Letert G.  |  Overall Experience 
Clasificación:
5.0

Thank You price was also good

David S.  |  First Impressions 
Clasificación:
1.0

I moved into my storage until at the end of the month. Within 2 weeks, I was continuously emailed and sent notices of being behind in payment and threatened to be locked out of my unit. It was still not time for my 1st payment. The system had me documented as being in the wrong unit and wrong size. I was told this was updated. I continued to receive late payment notices. Then I was locked out of my unit. This all happened before my 1st payment was even due. I returned to the state st location a 3rd time for my account to be fixed. They did my contract all over to make sure everything updated. Being locked out of my unit is unacceptable and not a great experience. Currently looking for a new storage location.

Jacqùese P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELSY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen D.  |  Overall Experience 
Clasificación:
5.0

I was able to take advantage of a month free storage when I rented a truck to move. Very helpful.

Reginald W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy S.  |  First Impressions 
Clasificación:
3.0

I didn't need that much space anymore, and every time I try to get something smaller they don't have one because I couldn't afford the big one anymore.

Roderick B.  |  Overall Experience 
Clasificación:
2.0

Mice ate a bunch of stuff in my storage. Often there were people in the space working on cars and motorcycles. Often it smelled as though people were smoking weed in the space.

Joshua G.  |  Overall Experience 
Clasificación:
3.0

There are clearly a bunch of mice in the facility, and there rat droppings on my stuff. If there was any food in there it would've been a lot worse. Access is relatively easy, but there is a security issue just by the nature of the location. I would be sure to make sure the unit it locked even during unloading.

Andrew M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen M.  |  First Impressions 
Clasificación:
4.0

Rats were the only negative

Tobias B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ZANETA L.  |  First Impressions 
Clasificación:
1.0

Over the course of 11 months, the unit flooded 3 times (forcing us to move everything from one unit to another ourselves), caused thousands of dollars in damages, and there were 6 mice in the unit when we checked out. Terrible experience.

Daniel M.  |  Overall Experience 
Clasificación:
5.0

First time I ever need a self storage your guys at counter were very courteous and helpful . You storage facilities clean and convenient for me to put my belongings. You took a big load off my shoulders while I go through this big move in my life. Thanks a million from my heart

Hector L.  |  First Impressions 
Clasificación:
1.0

My storage unit was completely flooded and I was not notified that there are other units that were also water damaged. Staff was non-sympathetic and I currently am filing a claim so I can replace all my items that were damaged and mold infested.

Veronica P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janitza R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Amber D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna L.  |  Overall Experience 
Clasificación:
5.0

Virael was very helpful and was able to resolve things.

Anna L.  |  First Impressions 
Clasificación:
3.0

Mice seem to be a concern, also air-conditioned are leaking quite a bit.

Patricia S.  |  First Impressions 
Clasificación:
5.0

I had no complaints, friendly staff, he knows the storage units and where they are located, made sure everything worked so I can come and go. Five stars for me 

eddie c.  |  First Impressions 
Clasificación:
1.0

Staff is completely unhelpful and do not follow any of the official procedures. They did not respect my initial reservation, so I had to pay for a storage facility twice the size and the cost than what I needed. The storage room was very dirty and with debris. They didn't even mind to clean it up for me. Upon move out, I did the online checkout because it was out of business hours. They did not attend my check out request and I was still getting notifications of rent due, etc. It was not until I went in person, three weeks later, that they completed my request. Worse, they didn't even check again if I had actually moved out, the guy just clicked something in the computer. So disappointing!

Diego A.  |  Overall Experience 
Clasificación:
2.0

The staff have always been helpful, however, the email below written to the GM remains unanswered since 8/15/21: I moved out of my storage unit 1052 this afternoon and was appalled to find not only rat droppings on some of my belongings, but a dead rat in my unit as well. It's evident there are traps everywhere including in the units, but I had to throw away a sectional sofa rather than risk potentially bringing a virus into my new home. What is the U-Haul company policy when it comes to vermin? To my knowledge, there is nothing mentioned in the storage contract, therefore, I am kindly requesting reimbursement for damages to my possessions. Please advise in terms of next steps. I have included pictures from this afternoon.

Ari S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley R.  |  First Impressions 
Clasificación:
5.0

Christian Jimenez was very helpful.

Veronica P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn D.  |  Overall Experience 
Clasificación:
1.0

This contract was a nightmare, it was supposed to be 90 days maximum. My daughter was supposed to pay the thing while I was away, when I returned the price was so out of control that I allowed them to take the item this was over a year ago. Now all of a sudden finally they have taken the items but they sent me a bill for over $3,000 trying to get me to believe that I was liable for it. Never will I recommend this particular facility to anyone.

Willie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John W.  |  Overall Experience 
Clasificación:
5.0

Everything was excellent, facility to go inside, outside. I like this company.

VICTOR P.  |  Overall Experience 
Clasificación:
2.0

there was mouse poop and pee on my items even though I only stored them for two months, we’ll packaged.

Geneva S.  |  Overall Experience 
Clasificación:
3.0

This location canceled 2 reservations without my consent. Storage unit 1873 did not exist.

andrea c.  |  First Impressions 
Clasificación:
1.0

I came back to my storage unit to find dead mice everywhere. The current tally is up to 5, but I still have a few boxes to go through. Several items of sentimental value were destroyed by these mice. Of the items that weren't outright ruined, many reek of mouse excrement/decay, and will likely need to be thrown out. I do feel badly for these mice, who had to spend their final moments in such an unclean and unwelcoming establishment. I only hope that they found some solace nestled in the shreds of my old t-shirts and childhood memories. The infestation aside, U-Haul employs some really predatory billing practices, making it extremely difficult to pay your month's rent in advance of the due date. They then charge you if it's late. After a very frustrating phone call in which I was blamed for not using the "Future Pay" option (no such option exists), I was told my late fees would be waived if I enrolled in AutoPay. I begrudgingly acquiesced, but have yet to see a refund credited to my account (it's been a year). Avoid their storage services at all costs!

Caitlin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dewlyne P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C.  |  First Impressions 
Clasificación:
1.0

Every thing in my storage was covered in rodant excrement. A brand new mattress, bedframe. night stand. Chair, ruined. Dead mice rotten inside my stuff. A horrible experience.

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMARA L.  |  Overall Experience 
Clasificación:
5.0

Everyone in office staff is great. Always helpful. Facility is kept very clean. and well lit. Was very happy with overall experience

SHEILA B.  |  Overall Experience 
Clasificación:
5.0

Great service

Hermonaree c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Margot F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LU ANN P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alex R.  |  Overall Experience 
Clasificación:
5.0

The staff was super friendly, nice, very helpful, & courteous.

EDRIS M.  |  First Impressions 
Clasificación:
5.0

Staff were great!

Michael G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus S.  |  First Impressions 
Clasificación:
5.0

Amazing space and very clean. Wonderful staff.

celia t.  |  Overall Experience 
Clasificación:
5.0

The manager at the site was very very knowledgeable and excellent with customer service. It was a great experience I would recommend to anyone in need of storage. Thanks to them again

SABRINA B.  |  First Impressions 
Clasificación:
3.0

There is a dead mouse next to my unit and it appears there are mouse droppings in the unit. I noticed there are also a lot of mouse traps so it seems like there might be a rodent problem.

Phillip B.  |  Online Move In 
Clasificación:
4.0

It was a good experience and the staff was very helpful. The manager was great, he explained the rental policies in full. So far I'm very happy.

Frederick R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeneva T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxwell S.  |  First Impressions 
Clasificación:
3.0

I made three different reservations using my credit card for your storage facility and when we went to show up to put the items into storage, my reservation was given away. It was told to me, that you only take a dollar to hold the box however, I don't understand why I just couldn't pay for it. I spent a lot of time on the phone booking another unit with a very well mannered employee, only to find out that giving her all my credit card information didn't reserve a unit. Fortunately they still had a unit available and I was able to purchase again for the third time only with my uncle being inside the location unlike the other two locations who sold my reservation to someone else. Very long exhausting experience. I ended up with a truck from one location and a storage from an entire different location. Not sure if I'd recommend this process to anyone? Let's see how my items hold up in the storage facility爛

shanee j.  |  First Impressions 
Clasificación:
5.0

From move in to move out, process and service was remarkable. The facility is very clean and secure. We live in Texas and never had to worry about our belongings. Everything was right where we left it a year ago. ¡Gracias!

Kelly B.  |  Overall Experience 
Clasificación:
5.0

Appreciate the helpfulness of the staff!

christine e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T.  |  First Impressions 
Clasificación: