Comentarios de los clientes para U-Haul Moving & Storage of St Cloud

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of St Cloud

Clasificación general:

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D'ANGELO M.
Clasificación:

El cliente no dejó un comentario.

donna B.
Clasificación:

El cliente no dejó un comentario.

DONALDO ARIAS A.
Clasificación:

El cliente no dejó un comentario.

antuan b. | First Impressions |
Clasificación:

Great explanation of services and quality staff who cares about the security of my belongings. Easy to work with and was comfortable asking questions. Very patient.

Fredrick C.
Clasificación:

El cliente no dejó un comentario.

Clarence C. | Overall Experience |
Clasificación:

A little too expensive for storage in the area, but overall a good experience

KENNETH J.
Clasificación:

El cliente no dejó un comentario.

Anisha R.
Clasificación:

El cliente no dejó un comentario.

Todd F.
Clasificación:

El cliente no dejó un comentario.

LEANN W.
Clasificación:

El cliente no dejó un comentario.

cameron S.
Clasificación:

El cliente no dejó un comentario.

Roberta A.
Clasificación:

I especially like access/use of the smaller cargo vans for moves both in and out of town. They are less intimidating to drive than the larger vans and I believe, more fuel efficient, and easier to park - all while accepting fairly large loads of furniture and household goods.

June H.
Clasificación:

The truck was in good working order however the outside was very dirty.

Dean H.
Clasificación:

Service was prompt and efficient. The staff was friendly and knowledgeable.

David J.
Clasificación:

El cliente no dejó un comentario.

Aaron O.
Clasificación:

They need to make sure their electrical stuff like tail lights and all exterior lighting works correctly before releasing it to their customers. Me and my wife rented 3 trailers during a 2 weekends in a row and 2 of the trailers had bad exterior lights and we were not able to return our trailers in the evening because the lights were not working. So we returned them in the morning instead.. and with that thought in mind, uhaul considered charging us for an extra day on 2 of the trailers because of our decision to return the trailers the next morning.

Tanya S.
Clasificación:

El cliente no dejó un comentario.

timothy W.
Clasificación:

El cliente no dejó un comentario.

MICHAEL LEE B.
Clasificación:

I requested an extra day because of health and was told that it was not a problem and no extra charge. The agent at the drop off site tried to charge me for the extra day.

DEBRA S.
Clasificación:

El cliente no dejó un comentario.

John P.
Clasificación:

El cliente no dejó un comentario.

Timothy B.
Clasificación:

El cliente no dejó un comentario.

Terrence H.
Clasificación:

Pick up and drop off were very smooth

Robert M.
Clasificación:

I am still waiting on the correct amount to be charged to my CC. Also, I had to sweep out the trailer.

CHRISTOPHER J.
Clasificación:

El cliente no dejó un comentario.

Jeffrey F.
Clasificación:

Personal we're pretty busy, but helpful and seemed to get through the amount of people in a reasonable amount of time.

Laura S.
Clasificación:

The guy checking me in just treated me like I was suspicious. It was awkward, but not a big deal.

Doug W.
Clasificación:

El cliente no dejó un comentario.

Jill S.
Clasificación:

The only thing I reserved a 26 ft but they gave me a 20 ft without any notice. Guess manager Changed it a few days Ago. They did credit me so was taken care of but had to get trailers and 4 trucks to get the job done in 1 trip. Will use them again but will make sure I get what I ordered next time.

Jacqueline S.
Clasificación:

Everyone was very friendly and knew what they were doing. Excellent service by all. Thank you!

Scott H.
Clasificación:

Young lady was helpful and very friendly.

LAWRENCE H.
Clasificación:

Your app to take pictures did not work on my phone

Jennifer V.
Clasificación:

CLOSER LOCATION ON RETURN FOR ONE WAY. Had to pay a little extra for extra miles.

Bonnie L.
Clasificación:

Friendly staff

JENNIFER M.
Clasificación:

First off, I asked for a dolly which was not included and did not realize until we opened the truck at my house. Tried to call and wait time to speak to someone was 15 minutes so we just did it without it. Now my final bill says not only am I being charged for the dolly rental fee but also a $60 missing dolly fee. I NEVER GOT THE DOLLY! I have sent an email but have gotten no response.

Derek S.
Clasificación:

The only minor issue I had was the door into the truck was difficult to open and close. Other than that- always happy with the my experience at the Lincoln Ave U-Haul in St. Cloud.

Mitchell M.
Clasificación:

Ben went out of his way to take care of me! Great customer service. Thank you all!

Jennifer G.
Clasificación:

Excellent customer service!

Kimberly S. | Overall Experience |
Clasificación:

Other than our storage unit being broke into, but nothing seems to have been take. It was a good experience!!!

Reid D.
Clasificación:

They were convenient, curtious, and very helpful! Truck ran great! Was able to get everything in on one move! Drop off was simple! Love U-haul!

MARY S.
Clasificación:

The manager and associates are always friendly and helpful.

Miguel B.
Clasificación:

Check everything is working on the trailer

Lorrie B.
Clasificación:

El cliente no dejó un comentario.

RICHARD W.
Clasificación:

With the covid b.s The guys where great friendly and very help full

CHRIS B.
Clasificación:

Once my reservation was made I was told that a representative would call me one day before to confirm the location for pick-up. I never recieved a call back. Water leaked into the 6 x 12 cargo trailer I rented. The back third of the trailer had wet boxes and water on some of the furniture when I arrived at destination. In the future the trailers should be inspected for water tightness prior to service

STEVEN W.
Clasificación:

El cliente no dejó un comentario.

DANIEL K.
Clasificación:

El cliente no dejó un comentario.

anthony A.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

El cliente no dejó un comentario.

Glenn S.
Clasificación:

El cliente no dejó un comentario.

Tazahde S.
Clasificación:

I wanted to self return it but the rude lady wouldn't let me. The battery on the truck died and they still charged me for a late return. I was told 200 miles was included but when I returned it they said I only had 91 miles included and charged me for the "extra miles". By far my worst experience and I rent u hauls all the time.

kent K.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

El cliente no dejó un comentario.

Linda S.
Clasificación:

Online check-in took more than 20 minutes. One employee was not wearing a mask.

Shine V.
Clasificación:

Dirty cargo van. Make clean in seating area next time

Samantha M.
Clasificación:

When we came in to pickup our truck the guy behind the counter did not have a mask on and did not put his cell phone down the whole time he helped us. He literally had it in his hand the whole time. And then when he brought us outside to the truck the first thing he did when we got outside was spit on the ground. How rude and unprofessional.

David O.
Clasificación:

El cliente no dejó un comentario.

TRAVIS H.
Clasificación:

The representative acted like he didnt care at all and was more focused on his phone was kind of rude when i would ask him a question almost as if i was an inconvenience to him i dont think he should be working there for how rude he was

Leslie P.
Clasificación:

El cliente no dejó un comentario.

Clarence C. | First Impressions |
Clasificación:

Should have a pin number to the gate as well as the card. The card can be easily demagnatized.

FREDRICK C.
Clasificación:

El cliente no dejó un comentario.

charles H.
Clasificación:

El cliente no dejó un comentario.

SAID A.
Clasificación:

The store to answer calls

Jeremy N.
Clasificación:

The staff was very rude. When I pulled up they were smoking right outside the building and one lady wasn't wearing a mask. I won't be using this location again.

kelly K.
Clasificación:

El cliente no dejó un comentario.

ABDURAHIM G.
Clasificación:

El cliente no dejó un comentario.

jason L.
Clasificación:

El cliente no dejó un comentario.

JOYCE B.
Clasificación:

El cliente no dejó un comentario.

Patricia L.
Clasificación:

El cliente no dejó un comentario.

Brian Y.
Clasificación:

Used the app to pick up and drop off the van and had no issues.

nancy G.
Clasificación:

El cliente no dejó un comentario.

Nadia R.
Clasificación:

Employees not wearing masks

Julian W.
Clasificación:

El cliente no dejó un comentario.

PHYLLIS M.
Clasificación:

El cliente no dejó un comentario.

JOHN PAUL H.
Clasificación:

Nothing bad to say. Everything went well. I will definitely be there again when I need to haul something.

Leonard B.
Clasificación:

El cliente no dejó un comentario.

DAVID GERARD B.
Clasificación:

staff eas freindly and very helpful. good place to go

JAMES M.
Clasificación:

El cliente no dejó un comentario.

Mark B.
Clasificación:

Great service from the staff, the equipment was in great shape, and most importantly my classic car was trailers without any issues! Additionally the Auto Transport Trailer was fairly pricec. Highly recommend.

casey O.
Clasificación:

Same as above.

John L.
Clasificación:

El cliente no dejó un comentario.

Adam H.
Clasificación:

El cliente no dejó un comentario.

Bruce E.
Clasificación:

El cliente no dejó un comentario.

robert O.
Clasificación:

Tanner was very helpful and efficient. Glad I went there in the end.

Justin G.
Clasificación:

Only 1 of the 2 ordered dollies was in the truck upon pick-up. Had to go back for the other. Then the store gave us the wrong one, making the move more difficult and costing us time in a 24-hr rental. I'm not sure that they could have messed up this order anymore.

Jeanine R.
Clasificación:

El cliente no dejó un comentario.

Eglantina C.
Clasificación:

El cliente no dejó un comentario.

SALEM S.
Clasificación:

El cliente no dejó un comentario.

abdifatah Y.
Clasificación:

El cliente no dejó un comentario.

Huy P.
Clasificación:

El cliente no dejó un comentario.

RAYMOND L.
Clasificación:

El cliente no dejó un comentario.

Michael J.
Clasificación:

I reserved a truck in person at the closet location to our house about 2 weeks in advance for multiple days for a local move because I wasn't able to reserve it online for more than 24 hours. While at the store I found out that there is no guarantee of getting the vehicle I wanted from that location because there might not be a truck dropped off there when I wanted to pick it up. The next day I received notification that my pickup location had been changed to another store about 10 miles away. When I arrived at that location they told me that U-Haul had overbooked and that they did not have the truck I reserved but it would be available the next morning at 9:00. Had to change plans and come back to pick it up the next day. No fault of the pickup location, the staff there were just fine, not happy with U-Haul but unfortunately there are not a lot of other options available, hopefully won't have to move again anytime soon.

BERNADETTE C.
Clasificación:

El cliente no dejó un comentario.

Kimberly H.
Clasificación:

El cliente no dejó un comentario.

Chad S.
Clasificación:

Truck had bald tires. Bad transmission, dangerous to drive. Messed up my reservation, truck broke down. U-haul has stolen an extra $650 from me. Horrible experience, put my life in danger. Will be filling with BBB and filing law suits. Chad Steen

TERRENCE J.
Clasificación:

Your service was speedy and easy. Please just continue to do the great work that you have been doing. Thanks!

Wayne O.
Clasificación:

Will use again.

Susan L.
Clasificación:

El cliente no dejó un comentario.

DONALD B.
Clasificación:

El cliente no dejó un comentario.

ERIC SCOTT T.
Clasificación:

Nice people

Brenda E.
Clasificación:

El cliente no dejó un comentario.

THOMAS M.
Clasificación:

El cliente no dejó un comentario.

Patrick Z.
Clasificación:

It all went very well. Ronald was very helpful at drop-off.

Craig L.
Clasificación:

The gentleman was very nice, asked us the right questions and very efficient! Had us going on our way in no time at all!

Shannon S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

tim k. | Overall Experience |
Clasificación:

Mike the manager is awesome

WILLIAM H. | Overall Experience |
Clasificación:

Used the storage facility for 4 years. Mike was great and efficient. The uhaul phone service has a long wait time.

clarensia d. | First Impressions |
Clasificación:

Thank you for making my move easy

Patty B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

mila h. | Overall Experience |
Clasificación:

The guy who checked me out asked me if there is a black box. There is no box. I found few dead mouse and some of my stuff were damaged by mouse. I wish the person who checked me in knew about the black box.

abdukadir a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Patrick K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michele A. | Overall Experience |
Clasificación:

Very accommodating, only complaint was hard to reach people at location. Phone rolled to customer svc., but they were able to get what was required done. Hoorah customer svc.

Kim W. | First Impressions |
Clasificación:

They were very professional and very helpful.

david d. | Overall Experience |
Clasificación:

Very well managed facility .

William Z. | Overall Experience |
Clasificación:

The staff has been uninterested in my business, and I was treated each time I was there as if I was bothering them. The place in understaffed, and always looks junky - not dirty, but junky. It seems to be a low-budget operation, and the staff act like a low-budget deal. I would never do business there again, if can avoid it.

Eric G. | Overall Experience |
Clasificación:

I didn't have to pay a deposit of buy a lock.

DANIEL G. | Overall Experience |
Clasificación:

My only issue was the mice. There has to be a better method with rodent control as many of my items were nasty n had to be cleaned. I had insurance and should have seen if something could be done but i didn't. The rest of the facility n staff we're great!

Brian J. | First Impressions |
Clasificación:

While the staff and equipment at the site were top notch the actual construction of the storage buildings caused issued for unloading the truck. First of all the spacing between the buildings was such that backint the truck up directly in front of the storage locker was simply not possible. This in itself would have not been an issue except that the lane between the two storage buildings was sloped to such an extent that having the truck simply parked parallel to the building meant it was impossible to have both corners of the lower end of the truck's loading ramp touching the ground at the same time. As a result the ramp was constantly rocking and twisting every time we rolled the dolly down the ramp. This made several of the loads of boxes lean sidewise to the point where they fell off the dolly and spilled off the ramp. This caused unloading at this site to be significantly more work and resulted in considerable more broken items than would have happened if we had been unloading onto an approximately flat driving lane. Thus I would recommend this site to a friend who is seeking to rent a truck or trailer but I would most definitely discourage anyone I know from using a storage locker at this site.

jacob c. | First Impressions |
Clasificación:

Staff was kind and responsive.

Pierre L. | Overall Experience |
Clasificación:

Great knowledgeable and helpful staff!!!

Patrick B. | Overall Experience |
Clasificación:

Well done.

michael h. | Overall Experience |
Clasificación:

The store manager Mike Herron was rude and unprofessional. I will never do business with that location ever again just because he does not know a thing about customer satisfaction and appreciation!!

Anita S. | First Impressions |
Clasificación:

Very helpful and quick!

Andrew L. | Overall Experience |
Clasificación:

.

ALEXANDRA R. | Overall Experience |
Clasificación:

This location allowed someone to be living in one of the garages for almost 9 months, which resulted in a mice infestation, that destroyed thousands of dollars worth of my personal property.

Alma M. | First Impressions |
Clasificación:

Everyone did a good job. Thank you.

Robert B. | Overall Experience |
Clasificación:

The storage facility was rampant with mice. After 30 days, we found our boxes full of mice feces and holes. While unpacking we found live mice in our boxes. We should receive a refund.

ARNOLD H. | Overall Experience |
Clasificación:

Mike Herron is very professional and friendly. He has serviced my account for years and has been a pleasure to deal with. I have been proud to recommend others to come to Mike's branch to use UHaul.

Nancy K. | Overall Experience |
Clasificación:

My rating would be different if it's was an isolated incident, but this is the second time. In 6 months ,and if you count everything I lost due to water, mold and mice, I lost! But the ASM was nice

Robert B. | First Impressions |
Clasificación:

Friendly, helpful staff. Took care of every need and answered all questions.

Patrick B. | First Impressions |
Clasificación:

Emily was polite , professional & efficient.

Michael B. | Overall Experience |
Clasificación:

U-Haul has my highest regards; clearly maintaining #1 status on every level; above all other competition. CRITICAL COMMENT: your business standards are excedingly professional Way too professional!

Shawn S. | Overall Experience |
Clasificación:

The only issue we had with the storage unit was that another unit had food in it, and this resulted in mice getting into ours. The staff rid us they were aware, and we dealing with it.

tom a. | Overall Experience |
Clasificación:

Management is superior to competition.

Nancy K. | First Impressions |
Clasificación:

They are all very helpful, I would recommend to all I know.

edwin w. | Overall Experience |
Clasificación:

I really Enjoyed renting from U Haul they where very helpful and nice, I really like them because unlike any other business renters they are ok with is renting but for one month no strings attached

Jody K. | Overall Experience |
Clasificación:

Mike is always friendly and and respectful. I will definitely return if need. The entire staff is great!!

edwin w. | First Impressions |
Clasificación:

The employee who attended me was very nice, very helpful and even willing to re Explain things all over again, he was patient and did provided great customer service.

Amylia C. | First Impressions |
Clasificación:

Service was friendly but staff wasn’t very knowledgeable.

Eric S. | Overall Experience |
Clasificación:

They were 4 hours late on my ubox pickup time even though I'd let them know a week before I wanted them. They kept calling me saying that they were really busy and would get to it as soon as possible.

Jean S. | Overall Experience |
Clasificación:

Convenient location and hours.

david c. | First Impressions |
Clasificación:

Everyone was helpful and kind

Russell M. | Overall Experience |
Clasificación:

it worked well

Elizabeth L. | Overall Experience |
Clasificación:

It would be good to tell people ahead of rental that your Uhaul pods require a lock. When we picked ours up a lock had been put on with no key available. We had to take the pod back to get lock remo

Heather R. | Reservation |
Clasificación:

Friendly service and fair pricing.

Lesley F. | Reservation |
Clasificación:

The trailer I reserved to haul my vehicle did not have working taillights which caused me to make 2 trips instead of one way. Also , I could not haul my vehicle and it is still in my original location

Shawn S. | Reservation |
Clasificación:

The staff was great, and so helpful! We needed to upgrade our unit, and they made it seamless! Thank you!!

AUGUSTUS O. | Overall Experience |
Clasificación:

A excellent service

Richard A. | Overall Experience |
Clasificación:

Very professional staff and helped out when needed

Caroline C. | Overall Experience |
Clasificación:

Just have more help at the counter will help things go smoother rather then having one person doing it all. Just a helpful hint.

brianna V. | Overall Experience |
Clasificación:

We stored our daughters college dorm room stuff here for the summer. We weren't sure what to expect but we picked it all up and moved it back in everything was in perfect condition.

Sue G. | Overall Experience |
Clasificación:

I felt safe when going to the unit at night -- but there were times when waiting for customer service was a bit long and sometimes communication was a bit strained. Important things were fine

Patrick K. | Overall Experience |
Clasificación:

Your online communication was excellent. Billing notices and all.

Thomas K. | Overall Experience |
Clasificación:

The Doors were extremly hard to open. In fact, my Wife could not do it by herself. I will check to see if your competitors have better doors before I would return. Staff was excellent.

MOHAMUD U. | Overall Experience |
Clasificación:

Staff was freindly

mary c. | Overall Experience |
Clasificación:

I’ve used the U-Haul location in St Cloud a few times over the last 5 years and always find manager, Mike Herron, and staff to be helpful, efficient and friendly. Thanks y’all!

elizabeth t. | Overall Experience |
Clasificación:

Mike helped me through some problems with my unit. He communicated well and was helpful on several occasions. I was grateful for his professionalism and help.

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