Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man that helped me reserve the trailer was wonderful - great costumer service. He checked to make sure the wiring worked on my vehicle, he made sure I had necessary towing parts and explained the process of picking up the trailer.
The women at pickup were also fabulous - excellent costumer service. The woman who hooked up the trailer also explained everything and did a great job of teaching me how to hook/unhook the trailer as this was the first time I’ve pulled a trailer.
Chanda Larson
Rating:
5.0
Customer did not leave a comment.
Kevin Parry
Rating:
5.0
Customer did not leave a comment.
David Ruddy
Rating:
5.0
Customer did not leave a comment.
Edmund Goodrow
Rating:
5.0
We worked with Jessie and Daniel A and they both had excellent customer service and were friendly and patient answering all our questions.
LYNN HOLMVIG
Rating:
5.0
Customer did not leave a comment.
Jessica Danzig
Rating:
5.0
Customer did not leave a comment.
Jude Mueller
Rating:
3.0
The truck was very noisy on the road
Dennis votava
Rating:
5.0
Customer did not leave a comment.
MARTY HEINE
Rating:
5.0
Customer did not leave a comment.
Bruce Duncomb
Rating:
2.0
Clean your trucks and remove the empty beer cans. Make sure your trucrks are road worthy.
chad carman
Rating:
4.0
Customer did not leave a comment.
Samantha Bakko
Rating:
5.0
Customer did not leave a comment.
Keith Boyd
|
First Impressions
Rating:
2.0
A pick up is advertised for $19.95 but when it’s time to settle up we had to pay close to $60 to use a pickup for about an hour and maybe 15 miles you guys are a total rip off scam lairs
Jean Rouland
Rating:
5.0
Customer did not leave a comment.
Scott Infante
|
Overall Experience
Rating:
5.0
I feel like the instructions on how to drop off the truck we're somewhat unclear, and could be more detailed. Other than that minor flaw I really enjoyed my experience with U-haul. Will definitely consider using this service again in the future.
Carly Deadrick
Rating:
4.0
My future got wet and damaged
starlette collins
|
Overall Experience
Rating:
5.0
Joe was fantastic. Thank you so much for making this last minute reservation and helping me connect this. I would not have been able to do it without him!
Kristin Danzig
Rating:
5.0
Customer did not leave a comment.
Muktar Mohamed
Rating:
5.0
Customer did not leave a comment.
Brenda Siegel
Rating:
5.0
Customer did not leave a comment.
Nicole Doesken
Rating:
1.0
Customer did not leave a comment.
Ashley Nicholas
Rating:
5.0
Customer did not leave a comment.
Amanda Mock
Rating:
5.0
Customer did not leave a comment.
FLORENCE HILL
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Paula Brown
Rating:
5.0
Customer did not leave a comment.
timothy mckenzie
Rating:
5.0
Customer did not leave a comment.
STEVEN EHLEN
Rating:
4.0
Everything was great although I think my husband who drove it would have preferred something other than AM radio. Very clean and staff was very helpful and friendly!
Diane DeGonda
Rating:
5.0
Customer did not leave a comment.
Mahmud Barre
Rating:
5.0
Helpful staff, easy pick-up and return. Equipment worked well.
Al Kroska
Rating:
5.0
The staff was very friendly and polite.
Only wish that Uhaul had a slightly tiered usage allowance as we only needed the car hauler for about 2 hrs to move our son's car from his apt to across town to the dealer service dept. 2-4 hr vs 24 hrs might have offered a slightly cheaper expense.
Duane Muncy
Rating:
5.0
Jessie and her entire team were very professional and helpful in providing us with the guidance we needed. Thank you!!
Perry Kadrmas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Myhrwold
Rating:
5.0
Customer did not leave a comment.
Raymond Laverdiere
Rating:
4.0
Customer did not leave a comment.
Jean-Claude Duncan
Rating:
5.0
Joe and Daniel are very help and go above and beyond to help custmer service is a 5 star
Lori Hawkins
Rating:
5.0
I have moved out of storage
Jeanette burson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Zachariah Wilsey
Rating:
1.0
Customer did not leave a comment.
Jennifer Harrjs
Rating:
5.0
Staff were very helpful and polite. Equipment was ready on time and the whole experience was positive.
Perry Kadrmas
Rating:
5.0
Customer did not leave a comment.
Yasmin Abdisalan
Rating:
5.0
Customer did not leave a comment.
Shannon Butterfield
Rating:
4.0
Customer did not leave a comment.
Neil Diederich
Rating:
5.0
The man who helped me was thorough and friendly
Lewis Lollar
Rating:
4.0
Very friendly customer service. People are very good and nice. It's great to see such service still now days.
Brenda Dvorak
Rating:
5.0
Customer did not leave a comment.
Christopher Gottwald
Rating:
5.0
Customer did not leave a comment.
NURADIN MOHAMED
Rating:
5.0
Great help
Todd Gross
Rating:
5.0
Customer did not leave a comment.
GREGORY PICKARD
Rating:
5.0
Customer did not leave a comment.
Clydja Ockerman
|
Overall Experience
Rating:
5.0
Truck cab smelled like weed and the truck had a bad shake over 35 mph that was worse when loaded. Felt like an out of balance tire. Staff wàs great.
Clint Anderson
Rating:
5.0
Customer did not leave a comment.
Bill Saksa
Rating:
5.0
Friendly personnel
Karell Sartell
Rating:
4.0
Customer did not leave a comment.
Scott Lound
Rating:
5.0
Customer did not leave a comment.
Jenna Ennen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce Thrall
Rating:
5.0
Customer did not leave a comment.
ARTHUR SCHESKIE
Rating:
5.0
I think it is poor customer service when you make us use our phone to check the vehicle over before leaving and then send us the receipt in a format that we cannot enlarge to see exactly what it says.
Junette Forslund
Rating:
5.0
This location is awesome the staff are friendly and helpful.
Erica Rogers
Rating:
5.0
Everything was great!!!
Julie Schroeder
Rating:
5.0
We reserved a one-way truck from Fargo to St. Cloud. The day before our reservation we were told we would have to drive to Whapeton ND to pick up the truck which would have added another hour to our drive. Frustrating that the website accepted our reservation only to change it. We ended up picking up the truck in St. Cloud and driving it both ways which unfortunately added more cost to the move.
Dana Gillet
Rating:
5.0
Customer did not leave a comment.
Jill Procter
Rating:
5.0
Customer did not leave a comment.
William Lovdahl
Rating:
5.0
Are you all staff at this location have been extremely friendly customer oriented and seem happy to be doing their job and sharing the resources
John Smith
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dawn Thompson
Rating:
5.0
Customer did not leave a comment.
KRIS ROSTEN
Rating:
5.0
Nice ladies and gentlemen at this facility
David Held
|
Overall Experience
Rating:
5.0
Smile more
KRIS ROSTEN
Rating:
5.0
Customer did not leave a comment.
Dave Hoeft
Rating:
5.0
Love the 1st month unit rental for free
David Held
Rating:
5.0
Customer did not leave a comment.
bill oehmen
Rating:
4.0
Customer did not leave a comment.
D'Angelo Marshall
Rating:
5.0
Hery courteous and helpful. They had a two-wheel cart to unhitch the trailer.
Roger Kapsch
Rating:
5.0
Customer did not leave a comment.
Danielle Knutson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Forniss
Rating:
5.0
Very nice gal that helped us😊
Mark Thorsted
Rating:
5.0
Always exceptional service !
David Lewis
Rating:
2.0
The place is pretty run down and the truck we rented didn't feel real safe.
Glad I was just going a few miles.
Gerald Granum
Rating:
5.0
One tie down hook missing
Ernest Rowan
Rating:
5.0
Easy pickup, affordable price, easy drop off. Can't ask for much more then that. Good experience and equipment was clean and well maintained.
Christopher Wertish
Rating:
5.0
Customer did not leave a comment.
Jeremiah Archambault
Rating:
5.0
Customer did not leave a comment.
Ross Dahl
Rating:
5.0
Customer did not leave a comment.
Angela Hutchins
Rating:
5.0
Customer did not leave a comment.
Brent Foss
Rating:
5.0
Full marks.
Richard Taylor
Rating:
5.0
Improve moble check out
David Lewis
Rating:
5.0
Staff member approached me, so I didn't need to seek anyone out. My App wasn't working, staff quickly handled situation. Was very friendly!
Christopher Rognstad
Rating:
5.0
Customer did not leave a comment.
Daniel Vyskocil
Rating:
5.0
Customer did not leave a comment.
Meeso Kim
Rating:
5.0
Customer did not leave a comment.
Holly Hosch
Rating:
5.0
I thought everything went very well, from picking up and dropping off and even the online part of it.
Jill Holzknecht
Rating:
5.0
Customer did not leave a comment.
Jeannie Benage
Rating:
5.0
Customer did not leave a comment.
Chris Breault
Rating:
4.0
Service was great! Person that waited on us was very friendly and helpful!
Bruce Watkins
Rating:
5.0
All as expected. No surprises!
Kent Larson
Rating:
3.0
Recently prices have increased so much and people are unable to pay high prices. Also gate is not working properly and that is why I had to move during operations.
Ali Abdullahi
|
Overall Experience
Rating:
3.0
Too much money for what it was. A ripoff in my opinion
Wallace R. Cox Jr
Rating:
5.0
nothing
vernon jaszcak
Rating:
4.0
The phone was ringing off the hook, a 5+ customer long line, and the gals at the counter were stressed. I hope you pay them well for the lack of help. My gal did great, got me in and gone in a short period of time and I even told her "I get it, I'm in customer service too. Take your time, I'll be waiting."
Shauna Waughtel-Johnson
Rating:
5.0
Location is in bad part of town but still kept nice clean and professional, Daniel was great!
Thomas Hayes
Rating:
5.0
Friendly staff. Everything went as smooth as butter. Thanks!
Ron Edelbrock
Rating:
3.0
When you think $100/mo, you imagine a big storage unit. Nope! You get a unit smaller than a walk-in closet!!
Cassidy Matuska
|
First Impressions
Rating:
5.0
Staff was very friendly and helpful
Michael Kobes
Rating:
5.0
Customer did not leave a comment.
Arthur Scheskie
Rating:
4.0
Nothing everything was great
Doug Christen
Rating:
5.0
Customer did not leave a comment.
ALEXANDER WASIN
Rating:
5.0
Customer did not leave a comment.
Chris Bell
Rating:
5.0
Customer did not leave a comment.
Richard Zima
|
First Impressions
Rating:
5.0
Sonya at the front desk was delightful and was very good at answering my questions. I used the online app to reserve a truck and everything went fast and smoothly. The truck was like new and was a joy to drive. Nice clean location.
Mary Swenson
Rating:
5.0
The lady in store was pretty rude and didn’t really want to help me because it was close to closing time, but I have and will continue to depend on uhaul
michelle stocky
Rating:
5.0
Customer did not leave a comment.
David Florence III
Rating:
5.0
Customer did not leave a comment.
Zachary Corrigan
Rating:
5.0
I tell everyone to get a unit from Uhaul.
fay matthies
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julia Hall
|
First Impressions
Rating:
4.0
Things changed, and I didn’t need a storage unit. But the guy was very friendly regardless.
Mary Schwagel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clydja Ockerman
|
First Impressions
Rating:
5.0
Staff was great once again- I was very pleased and impressed.
Kyanah Evans
|
First Impressions
Rating:
5.0
Great to have needed your facility!
Susan Wilson
|
Overall Experience
Rating:
5.0
I will continue to you them
starlette collins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anna williams
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rose Weber
|
Overall Experience
Rating:
4.0
Very great service all the way around!
Kimberly Todaro
|
Overall Experience
Rating:
2.0
The only issue was seeing every row plowed out and getting to the last row, where my locker was, and it was only partially plowed and snow still half up the storage door because they stopped plowing right before my locker. I came back the next day and it wasn’t much better. In the year or two I had it I made 3 wasted trips because I couldn’t get at it. Other then that it’s very nice place.
Debra Christle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward Nelson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Becky Rakotz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathy Orton
|
First Impressions
Rating:
4.0
Very helpful, dealt with my concerns right away. Staff so very pleasant & knowledge.
KATHY Weiss
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Mcconnell
|
Overall Experience
Rating:
5.0
Good St Cloud location. Ample space. Well maintained. Friendly, understanding, helpful staff!
Jim Krzmarzick
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anastasia Reier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Koebensky
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david overton
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Adam Schweiss
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Teresa Timbrelake
|
First Impressions
Rating:
5.0
Been is the BEST!! :)
Jenna Ennen
|
First Impressions
Rating:
5.0
I’m not moving out of my storage yet I haven’t move in it . I pay for two months and will be moving in on 09/24/22. With another two months payment . Thank you
allison tell
|
Overall Experience
Rating:
5.0
The staff went above and beyond to assist me with everything that I needed . Will always come back to the U-Haul when I need to.
LuCretia Burse
|
Overall Experience
Rating:
5.0
My family and I have used them on several occasions we always have the same experience polite people and clean facility. Best place to do business with.
allison tell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melanie Stephanie
|
Overall Experience
Rating:
1.0
Way overpriced!
Ryan Card
|
Overall Experience
Rating:
4.0
Everyone helped tremendously and Thank you!
Kimberly Todaro
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Renee nystrom
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dana Snoddy
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
ZACHARY KING
|
First Impressions
Rating:
5.0
Very Satisfied
Cynthia Buhs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan Dvorak
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia Buhs
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FREDERICK HAACK
|
Overall Experience
Rating:
5.0
We had a bit of a mix up with my unit and The crew there especially Ben and Zach were beyond helpful!!!!!!
I would recommend this location as the ONE OF CHOICE!!!!
THANK YOU!
Mike for training them well!!
Diane Brand
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
FREDERICK HAACK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jason walker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
karen miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melanie Tank
|
First Impressions
Rating:
5.0
Ben and Andrew were great and kind. The u-haul Google page has the wrong hours
logan thompson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chelsey Jensen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melanie Stephanie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AMANDA LOEHRER
|
First Impressions
Rating:
5.0
Michael, the manager, goes above and beyond to be helpful. Every company should be so fortunate to have an employee like him.
CATHY CATHY LUEDTKE BALLARD
|
Overall Experience
Rating:
5.0
Good
XAFIER MICHAELS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHY Weiss
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
peter zeller
|
First Impressions
Rating:
5.0
I love this place..
CONNIE WOOD
|
First Impressions
Rating:
5.0
Very helpull staff. Made moving easier
Chad Vesel
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mike Paulson
|
Overall Experience
Rating:
4.0
A little expensive and harder to get into a smaller more affordable unit.
CONSTANCE HOLTH
|
Overall Experience
Rating:
5.0
Ben was always helpful,courteous and professional.
SUSAN MARTIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ikeia Burns
|
First Impressions
Rating:
4.0
Ceilings are much lower compared to other storage facilities. Worked out well for the short term. Appreciated the free month storage after my rental.
Daniel Bender
|
Overall Experience
Rating:
5.0
I was happy with the everything and the garage I have used it for 4 months and hope to come back again if I need it
AHMED BOOR
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sara Huelsman
|
Overall Experience
Rating:
5.0
Well managed, great customer service!
David Cook
|
Overall Experience
Rating:
4.0
I have been a customer here for over 10 years I have been treated with the upmost honor
Annette Brown
|
Overall Experience
Rating:
5.0
From the moment that we reserved the Self-Storage locker we were treated with respect and courtesy, just outstanding customer service!
David Cook
|
First Impressions
Rating:
5.0
Staff was friendly and thorough. They were knowledgeable and explained everything so I was able to understand. They were AWESOME.
Rhonda Chase
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Teshone Edmonds
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jake Przybylski
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Susan Knott
|
First Impressions
Rating:
2.0
We had an outside unit, there was a leak and I had a lot more damage to my stuff then realized at first. We also cleaned out and closed before the end of the month a week early. No compensation for damage or early leave. Don’t use this one specifically. I have used other Uhaul’s storage and they were much better.
Lucius Brackee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CATHY CATHY LUEDTKE BALLARD
|
First Impressions
Rating:
2.0
Was misinformed on the availability of storage, even after had a confirmed reservation.
Daniel Skaar
|
First Impressions
Rating:
5.0
It was fantastic. It is very secure and they have camera monitors. Thanks for the excellent service.
jennifer young
|
First Impressions
Rating:
4.0
Storage locker was clean and easy to access. 24 hour access with swipe card a definite plus.
Hugh Givens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID ROBINSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hugh Givens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dan doege jr
|
First Impressions
Rating:
2.0
Four plus years as a customer. Ever really had an issue until I went to empty my storage shed. I went to open my storage shed and my key wouldn’t work. I assumed I had lost it and checked in with the employees. They said I had left a key. All great went to un lock again and key breaks in lock. Well I decide to get a locksmith. Get the shed open and found the locking mechanism and my old lock in the storage shed. The one my key actually works on. Go to complain and check out and come to find out my shed had been “broken into” they had a police case number but no one contacted me. Would have been nice to know. They had my old number listed despite documentation showing I had called and updated my number. The alternate number that is still correct... well apparently they don’t call that number. Only one item in my storage shed was broken, ultimately didn’t care about that. But because of the Kay they gave me not working I had to call out a locksmith. All I wanted was that fee refunded. Originally told me they couldn’t do it, and well maybe partial. Then not until we said we were going to contact the police the report was filed with did they agree to cover the locksmith cost. Yes the fee was refunded. Overall the employees were pleasant aside from not wearing face masks. The manager was very unpleasant and needs to improve his people skills. Overall not happy and won’t recommend. Plenty of storage options and places to get a uhaul if need be. Oh and the shed was broken into 5 months before I opened it... and no contact from anyone.
bryan mayotte
|
Overall Experience
Rating:
4.0
The door on Unit 0157 took two people to operate. I did complain about this but no action was taken. That being said the staff was always friendly and helpful. There was one time I left the door open and the staff closed it and locked it for me. I appreciated that very much. My lovely bride of 40 years have used Uhaul for these 40 years. Always satisfied. Thanks Chris and Nancy Gagnier
chris gagnier
|
Overall Experience
Rating:
5.0
Great explanation of services and quality staff who cares about the security of my belongings. Easy to work with and was comfortable asking questions. Very patient.
antuan brown
|
First Impressions
Rating:
4.0
A little too expensive for storage in the area, but overall a good experience
Clarence Couch
|
Overall Experience
Rating:
4.0
Other than our storage unit being broke into, but nothing seems to have been take. It was a good experience!!!
Kimberly Sitko
|
Overall Experience
Rating:
4.0
Should have a pin number to the gate as well as the card. The card can be easily demagnatized.
Clarence Couch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon SaintOnge
|
Overall Experience
Rating:
5.0
Mike the manager is awesome
tim kuchinka
|
Overall Experience
Rating:
5.0
Used the storage facility for 4 years. Mike was great and efficient. The uhaul phone service has a long wait time.
WILLIAM HUNTER
|
Overall Experience
Rating:
5.0
Thank you for making my move easy
clarensia daiker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patty Bignell
|
Overall Experience
Rating:
3.0
The guy who checked me out asked me if there is a black box. There is no box. I found few dead mouse and some of my stuff were damaged by mouse. I wish the person who checked me in knew about the black box.
mila hilde
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
abdukadir abdullahi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick Keating
|
First Impressions
Rating:
4.0
Very accommodating, only complaint was hard to reach people at location. Phone rolled to customer svc., but they were able to get what was required done. Hoorah customer svc.
Michele Astrup
|
Overall Experience
Rating:
5.0
They were very professional and very helpful.
Kim Wixon
|
First Impressions
Rating:
5.0
Very well managed facility .
david donnay
|
Overall Experience
Rating:
2.0
The staff has been uninterested in my business, and I was treated each time I was there as if I was bothering them. The place in understaffed, and always looks junky - not dirty, but junky. It seems to be a low-budget operation, and the staff act like a low-budget deal. I would never do business there again, if can avoid it.
William Zimmerman
|
Overall Experience
Rating:
5.0
I didn't have to pay a deposit of buy a lock.
Eric George
|
Overall Experience
Rating:
4.0
My only issue was the mice. There has to be a better method with rodent control as many of my items were nasty n had to be cleaned. I had insurance and should have seen if something could be done but i didn't. The rest of the facility n staff we're great!
DANIEL GERJETS
|
Overall Experience
Rating:
3.0
While the staff and equipment at the site were top notch the actual construction of the storage buildings caused issued for unloading the truck. First of all the spacing between the buildings was such that backint the truck up directly in front of the storage locker was simply not possible. This in itself would have not been an issue except that the lane between the two storage buildings was sloped to such an extent that having the truck simply parked parallel to the building meant it was impossible to have both corners of the lower end of the truck's loading ramp touching the ground at the same time. As a result the ramp was constantly rocking and twisting every time we rolled the dolly down the ramp. This made several of the loads of boxes lean sidewise to the point where they fell off the dolly and spilled off the ramp. This caused unloading at this site to be significantly more work and resulted in considerable more broken items than would have happened if we had been unloading onto an approximately flat driving lane. Thus I would recommend this site to a friend who is seeking to rent a truck or trailer but I would most definitely discourage anyone I know from using a storage locker at this site.
Brian Johnson
|
First Impressions
Rating:
5.0
Staff was kind and responsive.
jacob champlin
|
First Impressions
Rating:
5.0
Great knowledgeable and helpful staff!!!
Pierre Larochelle
|
Overall Experience
Rating:
5.0
Well done.
Patrick Bednarz
|
Overall Experience
Rating:
1.0
The store manager Mike Herron was rude and unprofessional. I will never do business with that location ever again just because he does not know a thing about customer satisfaction and appreciation!!
michael hernandez
|
Overall Experience
Rating:
5.0
Very helpful and quick!
Anita Smith
|
First Impressions
Rating:
4.0
.
Andrew Larson
|
Overall Experience
Rating:
1.0
This location allowed someone to be living in one of the garages for almost 9 months, which resulted in a mice infestation, that destroyed thousands of dollars worth of my personal property.
ALEXANDRA RILEY
|
Overall Experience
Rating:
5.0
Everyone did a good job. Thank you.
Alma Musser
|
First Impressions
Rating:
1.0
The storage facility was rampant with mice. After 30 days, we found our boxes full of mice feces and holes. While unpacking we found live mice in our boxes. We should receive a refund.
Robert Brabant
|
Overall Experience
Rating:
5.0
Mike Herron is very professional and friendly. He has serviced my account for years and has been a pleasure to deal with. I have been proud to recommend others to come to Mike's branch to use UHaul.
ARNOLD HENDRICKSON
|
Overall Experience
Rating:
1.0
My rating would be different if it's was an isolated incident, but this is the second time. In 6 months ,and if you count everything I lost due to water, mold and mice, I lost! But the ASM was nice
Nancy Knoblauch
|
Overall Experience
Rating:
5.0
Friendly, helpful staff. Took care of every need and answered all questions.
Robert Brabant
|
First Impressions
Rating:
5.0
Emily was polite , professional & efficient.
Patrick Bednarz
|
First Impressions
Rating:
5.0
U-Haul has my highest regards; clearly maintaining #1 status on every level; above all other competition.
CRITICAL COMMENT: your business standards are excedingly professional
Way too professional!
Michael Boyland
|
Overall Experience
Rating:
5.0
The only issue we had with the storage unit was that another unit had food in it, and this resulted in mice getting into ours. The staff rid us they were aware, and we dealing with it.
Shawn Schacherer
|
Overall Experience
Rating:
5.0
Management is superior to competition.
tom andrus
|
Overall Experience
Rating:
5.0
They are all very helpful, I would recommend to all I know.
Nancy Knoblauch
|
First Impressions
Rating:
5.0
I really Enjoyed renting from U Haul they where very helpful and nice, I really like them because unlike any other business renters they are ok with is renting but for one month no strings attached
edwin wied
|
Overall Experience
Rating:
5.0
Mike is always friendly and and respectful. I will definitely return if need. The entire staff is great!!
Jody KAPPHAHN
|
Overall Experience
Rating:
5.0
The employee who attended me was very nice, very helpful and even willing to re Explain things all over again, he was patient and did provided great customer service.
edwin wied
|
First Impressions
Rating:
3.0
Service was friendly but staff wasn’t very knowledgeable.
Amylia Cochrane
|
First Impressions
Rating:
1.0
They were 4 hours late on my ubox pickup time even though I'd let them know a week before I wanted them. They kept calling me saying that they were really busy and would get to it as soon as possible.
Eric Sather
|
Overall Experience
Rating:
3.0
Convenient location and hours.
Jean Stang
|
Overall Experience
Rating:
5.0
Everyone was helpful and kind
david coakley
|
First Impressions
Rating:
5.0
it worked well
Russell McDowell
|
Overall Experience
Rating:
3.0
It would be good to tell people ahead of rental that your Uhaul pods require a lock.
When we picked ours up a lock had been put on with no key available. We had to take the pod back to get lock remo
Elizabeth Larson
|
Overall Experience
Rating:
5.0
Friendly service and fair pricing.
Heather Rychtarczyk
|
Reservation
Rating:
2.0
The trailer I reserved to haul my vehicle did not have working taillights which caused me to make 2 trips instead of one way. Also , I could not haul my vehicle and it is still in my original location
Lesley Fostoff
|
Reservation
Rating:
5.0
The staff was great, and so helpful! We needed to upgrade our unit, and they made it seamless! Thank you!!
Shawn Schacherer
|
Reservation
Rating:
5.0
A excellent service
AUGUSTUS OKAGA
|
Overall Experience
Rating:
5.0
Very professional staff and helped out when needed
Richard Atteberry
|
Overall Experience
Rating:
4.0
Just have more help at the counter will help things go smoother rather then having one person doing it all. Just a helpful hint.
Caroline Conklin
|
Overall Experience
Rating:
5.0
We stored our daughters college dorm room stuff here for the summer. We weren't sure what to expect but we picked it all up and moved it back in everything was in perfect condition.
brianna Van Dreel
|
Overall Experience
Rating:
4.0
I felt safe when going to the unit at night -- but there were times when waiting for customer service was a bit long and sometimes communication was a bit strained. Important things were fine
Sue Gerard
|
Overall Experience
Rating:
5.0
Your online communication was excellent. Billing notices and all.
Patrick Keating
|
Overall Experience
Rating:
3.0
The Doors were extremly hard to open. In fact, my Wife could not do it by herself. I will check to see if your competitors have better doors before I would return. Staff was excellent.
Thomas Kinn
|
Overall Experience
Rating:
5.0
Staff was freindly
MOHAMUD UBAHLE
|
Overall Experience
Rating:
4.0
I’ve used the U-Haul location in St Cloud a few times over the last 5 years and always find manager, Mike Herron, and staff to be helpful, efficient and friendly. Thanks y’all!
mary calvin
|
Overall Experience
Rating:
5.0
Mike helped me through some problems with my unit. He communicated well and was helpful on several occasions. I was grateful for his professionalism and help.