Comentarios de los clientes para U-Haul Moving & Storage of Springfield

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Springfield

Clasificación general:

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JOSE R.
Clasificación:

El cliente no dejó un comentario.

CATHERINE B. | Overall Experience |
Clasificación:

This experience was beyond excellent. Friendly, helpful staff, extremely clean location. I was so impressed with their service, I almost hated to move away.

Natalie J.
Clasificación:

Could not find my car using the app.

ROBINLUCRETIA Q.
Clasificación:

NO improvements! The team there is wonderful. They were pleasant, efficient and helpful. A truly refreshing experience. It was not the closest facility to our house but they had the equipment we wanted. That said we would come back just because of the team working there. Thank you.

BRIANMARK M.
Clasificación:

Exceptional experience. Staff was absolutely excellent and friendly.

Alaeddine B.
Clasificación:

Dana was great. Very helpful, efficient and professional. Dana even moved her car so that I'm able to park mine since one of the employees parked diagonally taking up two spaces. If parking diagonally is part of protocol, I apologize, otherwise, very unprofessional and inconvenient.

WILLIAN C.
Clasificación:

El cliente no dejó un comentario.

FERNANDOMIGUEL O.
Clasificación:

UHaul advertised $!9.99 rental, but I was charged over $60 dollars. This company simply lies, like Trump.

MARIAESTHER J. | First Impressions |
Clasificación:

Very convenient and safe

RICHARDBERRY Y.
Clasificación:

I was really surprised. I have been to 4 different U-Haul locations with a lot of variation in service and facilities. This location is really squared away. They have great, new, clean facilities with lots of room to socially distance. They had lots of solid staff on duty, and eager to help me. All of them seemed knowledgeable and motivated. No nonsense. In and out. Lots of parking (not many U-Haul locations have adequate parking). More people should use this location. It's quite convenient.

Jeanie M. | First Impressions |
Clasificación:

Thank you!

Iyad M.
Clasificación:

Most of your trucks needs Michanical maintenance very bad engine and slow in movment

BRETFRANKLIN C.
Clasificación:

El cliente no dejó un comentario.

MICHAELRAY E.
Clasificación:

Despite the difficult conditions your employees have to work in, all of them were welcoming, helpful, and nice. I would absolutely recommend this place to friends and acquaintances.

JUDITHANNE A.
Clasificación:

Best U-Haul place we have ever used. Staff was efficient and friendly; equipment ready when we arrived. Will definitely use again.

Lora E.
Clasificación:

El cliente no dejó un comentario.

APOLLOJOHANNES S.
Clasificación:

El cliente no dejó un comentario.

Diane N.
Clasificación:

El cliente no dejó un comentario.

Cesar G.
Clasificación:

El cliente no dejó un comentario.

Livio F.
Clasificación:

Perfect

JINPYO P.
Clasificación:

none

DAVIDHUGH R.
Clasificación:

El cliente no dejó un comentario.

DOMINICANTHONY M.
Clasificación:

Always far above the standard.

BILLO P.
Clasificación:

El cliente no dejó un comentario.

MARYPASCALINE M.
Clasificación:

The location is great and also the atmosphere is welcoming. The staff is very respectful. This is the third time re ting from this location.

FRANK M.
Clasificación:

El cliente no dejó un comentario.

Sung L.
Clasificación:

El cliente no dejó un comentario.

Kathy M.
Clasificación:

We did not receive the dolly that we were charged.

Stacey L.
Clasificación:

El cliente no dejó un comentario.

Veronica M.
Clasificación:

El cliente no dejó un comentario.

Veronica M.
Clasificación:

El cliente no dejó un comentario.

ANGEL C.
Clasificación:

VERY GOOD

NICHOLAS Y.
Clasificación:

El cliente no dejó un comentario.

David K.
Clasificación:

El cliente no dejó un comentario.

Reid R.
Clasificación:

My original credit card company would not approve the large credit of $1400.00 to pay for the delivery. I was not called about this and then attempted to get UHAUL phone workers to use a different card was put in a 75 minute hold loop and waited for no results. Then I finally got through to Terrie in Baltimore and Suzy in National city and they both helped me to accomplished the transaction in 30 minutes total time. Both Terrie and Suzy were extremely professional, calm and capable in processing a new credit card. The delivery and pickup of the UBOX by Monique (I think) was well done in the confide space she had to maneuver the forklift and UBOX. Well done and outstanding recovery over all. RRRoan

BETHANYATALLAH M.
Clasificación:

El cliente no dejó un comentario.

SEANMURRAY R.
Clasificación:

Excellent service, staff was very cheerful, helpful. It was a delight to do business here and would recommend them to anyone.

SHELLEYMARIE L.
Clasificación:

El cliente no dejó un comentario.

Ted M.
Clasificación:

Nothing was an Awesome service

HAROLDGENE B.
Clasificación:

Need copy of rental agreement when picking up. This is very important ***** Need empty weight of truck on papers when picking truck in large print. Delivered materials had to go through weight line to be weighed twice lost 1 hour hours time had to be weighed twice. Called uhaul and was given empty weight His comment was it should have been provided. (Knowing empty weight is important to protect truck from overload and safety) Please respond....

Randy D.
Clasificación:

Outstanding Customer Service. Richard Wolff did an outstanding job... Made sure everything was correct at check out and also check in.. Kudos to him.

TIEBU G.
Clasificación:

El cliente no dejó un comentario.

Maribel G.
Clasificación:

El cliente no dejó un comentario.

Daniel S.
Clasificación:

Drop off in Springfield was great. Good service and very convenient.

LUIS N.
Clasificación:

El cliente no dejó un comentario.

Chase W.
Clasificación:

Mobile pickup was a disaster. My truck was blocked in and I was given the wrong keys in the lock box. Checkout was also poor. The app crashed and wouldn't accept the entire payment.

KATHLEENKLIX B.
Clasificación:

El cliente no dejó un comentario.

Judith S.
Clasificación:

El cliente no dejó un comentario.

Nelson P.
Clasificación:

I always get 5 stars service at this location.

Benjamin F.
Clasificación:

I was charged for blankets and carts that were never given to me to use. The cab also smelled like someone was just smoking in it. After calling and voicing a complaint, it was never resolved. I typically appreciate Uhaul and their customer service, however this was not the type of service I was hoping for.

GARYD M.
Clasificación:

El cliente no dejó un comentario.

Kimberly O.
Clasificación:

El cliente no dejó un comentario.

Gil F.
Clasificación:

Great customer service and equipment... Would make sure oil change warming would not show on dash board. Bit nerve wracking when you drive it!

SAMUELAYALEW H.
Clasificación:

The staff at the reservation phone was very cooperative friendly and informative. The way he communicates is gentle polite and immediately builds confidence for a first time user of the company's service. checking in was smooth the staff was efficient. returning the equipment at the end was also very easy with friendly staff. Thank you for your service price is reasonable, your system is well developed and customer focused.

NURGAZY I.
Clasificación:

Trucks are old, but still usable

CHRISTOPHER R.
Clasificación:

El cliente no dejó un comentario.

Wayne C.
Clasificación:

The door didn't operate well. When I complained she told me to put some muscle in it. She said that they have better equipment but it is only for local moves. You should refund some of our money. The door was extremely difficult to open and close. You should be renting the best equipment for state to state moves. Other than the door issue the trailer 5 x 8 towed fine. I didn't have the luxury of shopping around on our preplanned move date.

KING H.
Clasificación:

Great staff. Friendly, professional and efficient.

Kira B.
Clasificación:

El cliente no dejó un comentario.

Sung-Jae P.
Clasificación:

El cliente no dejó un comentario.

KATLIN A.
Clasificación:

El cliente no dejó un comentario.

Mark M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JOHNVINCENT D.
Clasificación:

nothing on my visits/calls very friendly, helpful and knowledgeable staff

VICTORALFONSO B.
Clasificación:

Employees need to be less stuck up

MARKJ M.
Clasificación:

Clean facility and professional staff. Very impressive.

JOHNGEORGE P.
Clasificación:

El cliente no dejó un comentario.

Carlene T.
Clasificación:

Akim is very courteous, professional, and helpful. He received the equipment, inspected it for damages, and explained the return process very well.

WAYNEEDWARD H.
Clasificación:

El cliente no dejó un comentario.

COOPER TREVINO P.
Clasificación:

Nothing. Everything about my experience with this facility was great! I was initially reserved to have a uhaul truck from JT enterprises but the night before I found out that they changed my time and did not have a truck for me. Uhaul corporate changed my reservation to this location as a truck I needed was available! Everyone I dealt with at uhaul except for the gentleman at JT enterprises was great! He, on the other hand, could care less that my reservation was changed or that he didn't have a truck for me and literally said “that's not my problem” call the 1800 number.

Jacob H.
Clasificación:

When it snows outside it would be nice to pick up the truck I reserved without a layer of ice on the windows that I had to scrape myself.

Ronald D.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER R.
Clasificación:

This location is very customer friendly, fast and efficient.

Pablo A.
Clasificación:

El cliente no dejó un comentario.

TIMOTHYALLEN T.
Clasificación:

El cliente no dejó un comentario.

Robert G.
Clasificación:

The only thing that was a little glitch was Inreceived a text about upliading my drivers license for the order, which I did. But then when I checked out, I was asked to upload it again. No big deal, but would prefer to only do once. Everthing else was perfect and easy. Thanks!

TRAVISKEITH S.
Clasificación:

Very helpful and knowledgeable employees. Wonderful experience!!! Thank you!

Sheldon R.
Clasificación:

El cliente no dejó un comentario.

Jarold M.
Clasificación:

To start off the website and reception were great. To rent out a vehicle was user friendly. Now the first thing that really bothered me was how dirty the vehicle was. It had stains in the cab from some sort of fluid all over the seats and dashboard. I really hope it wasn't someone's body fluids due to the danger COVID. I would really recommend the company to look into having their vehicle clean specially during this pandemic. The second issue is a cleaning fee I got charged for 25 when the vehicle was clearly dirty when I got it. I do understand when the vehicle is dirty and requires extra cleaning. It was very disappointing to see how dirty the vehicle was and getting charge for it. I personally wouldn't rent again from uhaul due to this experience.

Cassidy C.
Clasificación:

The driver who dropped off my UBox at my residence was wonderful. Otherwise, I would never recommend anyone to use the UHaul UBox service. UHaul representatives and the information are intentionally opaque and withhold information; the service is very complex and inconvenient for the targeted audience.

Matthew N. | Overall Experience |
Clasificación:

Great experience. At close out, I was told to provide a photo of my unit fully cleared out. I wish this was on the website (I did not see this in the close out section of the FAQ).

MARGARETM R.
Clasificación:

I appreciated the friendly and helpful attitude of all those I spoke with during pickup and drop off. I send my thanks and wishes for a safe and happy holiday.

cloressa b. | First Impressions |
Clasificación:

The young man that helped me really had patience and excellent customer service skills I was asking him so many questions at one time but not once did he change his tone I wish their were more people like this young man

Bruce M.
Clasificación:

Technician friendly, courteous and helpful.

CHRISTOPHER R.
Clasificación:

Location has excellent representatives. Keep up the good work!

William B. | First Impressions |
Clasificación:

there were some problems with the rental of the truck when Uhaul claimed they couldn't find our reservation and rented us a more expensive truck. That was later made right. My complaint is that when we were in the storage unit someone tried to unlock their unit without having first swiped their card at the entrance and a VERY LOUD alarm went off. The alarm was a decibel level that caused hearing damage. My husband's ears are now ringing nonstop and the tinnitus is interfering with normal lilfe. It has been a week and it appears that the damage is permanent. We are furious. No uHaul people checked when the alarm went off so it was pointless and yet it caused real damage to my husband's hearing.

Douglas A.
Clasificación:

El cliente no dejó un comentario.

LORENR S.
Clasificación:

Location may have been the cleanest, best-organized U-Haul facility I've ever seen. The staff who took care of me, both picking up and dropping off, were terrific- very knowledgeable and personable. Next time I need to rent a truck, I know where I'm going.

Daniel J.
Clasificación:

El cliente no dejó un comentario.

HARRYBRINTON M.
Clasificación:

Overall, I had a positive rental experience. However, the process was fraught with confusion and delays. I arrived a few minutes before my [pickup time. Both desk agents were busy, so I waited patiently, and was eventually thanked for my patience. However, my requested vehicle was not available because the previous renter had not yet returned it. They called him and learned that he needed the truck for another day or more. I had reserved an 8-foot pickup and they offered my a cargo van, which was fine. However, the agent had to enter my info three times, asking for my license and phone number each time. By the time he was done and handed me the keys, I'd been standing there at least 15 minutes. Keys in hand, I walked out to where I thought he'd told me the van was, got in, and figured out that the keys would not start the vehicle. I looked at th number of the tag and realized that it was similar, but not the same as the one of the bumper. Ok, so I start looking for my van. I walked all around the building and came back in. Another agent asked what was up and she came out and finally found the van. It had no number of the bumper and was in the middle of a line of three vans, back where I started. Eventually, she got me the keys to the van at the front of the line. By the time I left, I'd been there 45 minutes.

Meredith F.
Clasificación:

Evwryone at this location were extremely nice and helpful. The first time I booked the uhaul if fell through and the location that it was booked at did not allow one ways. Most people I spoke to when calling customer service were not helpful, did not speak clearly or loud enough, and sounded that I was bothering them. One uhaul location I went to they guys were very helpful with trying to get me a one way truck but they called trafficking and they said there was 100% no way I'd be able to get a truck on the date I was asking for so my father and I left VA to head back home to Nj and wait till Monday night to head back to VA to get my truck on Tuesday.

RAYNORMCCARTY S.
Clasificación:

Justin did a fantastic job with our reservation and hook-up! A very professional U-Haul representative: please keep this team member on-staff, he is a great asset to your business! Thank you for the wonderful service!

CHRISTOPHER R.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

El cliente no dejó un comentario.

patrick N.
Clasificación:

El cliente no dejó un comentario.

RUMUHUTJODY CRIS S.
Clasificación:

El cliente no dejó un comentario.

bala b. | Overall Experience |
Clasificación:

When it comes to storage crag and his team make that best for me and I always recommend it to friends and family

Mark A.
Clasificación:

After-hours return was very convenient. FYI, the online version would not work -- It could not identify my location, even after confirming location services were allowed in Safari. The app worked.

Sarah P. | First Impressions |
Clasificación:

Friendly and answered all my questions.

Maria C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jim L.
Clasificación:

El cliente no dejó un comentario.

Dorothy W.
Clasificación:

Emails are very helpful. Good contact because it Is hard to reach real person to talk to.

Paul S. | Overall Experience |
Clasificación:

Delaney is awesome. Very friendly and helpful as was the person inside the facility who kept it clean and easy to maneuver through.

James P.
Clasificación:

Excellent Service! Thanks!

PAULASUSAN W.
Clasificación:

nothing...everyone I dealt with were very curious and helpful

Bertha C. | First Impressions |
Clasificación:

I would have given five stars except for three things: 1. There was confusion about the free month. This is the second time that staff members made an error since my original move-in date in May, which caused unnecessary stress. I also wasted a lot of time rechecking my online account for updates. 2. If I hadn't thought to check for the promised free month on my account before my last visit and if Craig, the GM, hadn't been there when I went inside, I believe I would have had to file a complaint. The guy standing next to Craig at the counter sounded like he didn't believe me when I explained that I had been promised a free month both via email and on the phone after my van rental. 3. The unit is supposed to be climate controlled. I was unable to visit it in all of the months between May and October to check. When I went there twice in October to deposit items and then pick up some items I forgot, it was humid inside and musty smelling. I can only keep my fingers crossed that my belongings, especially any paper and fabric ones, come out of it okay. Otherwise, this U-Haul storage is definitely a place that I recommend for self-storage. It's large and has plenty of units. There are bathrooms on each floor and an easy-to-use elevator. They offer a variety of carts. It has an excellent security system. The staff are also informative and friendly.

Jon N.
Clasificación:

Everything was quick and efficient. Appreciate that.

Jaime P.
Clasificación:

Better Identify the location of the drop Key Box

OLANDOST CLARE H.
Clasificación:

Helpful knowledgeable and quick

NAJEEBAFZAL C.
Clasificación:

El cliente no dejó un comentario.

Melany E.
Clasificación:

El cliente no dejó un comentario.

Rodolfo T. | Online Move In |
Clasificación:

Aprecio mucho su servicio, solo sería bueno que el acceso a sus bodegas tuviera asesoría en español

WILLIAMERIC L.
Clasificación:

I would like to see virtual advisors if you need assistance that can view through a phone or tablet what concern you may have while on the road. The advisor can see how you towing vehicle is set up or any issue with a rental can be seen, assessed, and addressed.

DONALDCHARLES M.
Clasificación:

El cliente no dejó un comentario.

joshuah m. | Overall Experience |
Clasificación:

The facility was always very maintained and clean, as well as easy to access to my storage using the moving stair and plenty of carts being available. All in all, even though it was far for me to come to my storage, it was still a very well kept facility and I would definitely recommend it.

MATT B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Stacey B. | Overall Experience |
Clasificación:

The facility was clean and the Team at this place were great to work with. They were flexible and friendly and always looked for ways to work with us when delays inevitably occur. We had a complicated move that was made easier by the uhaul team.

Pearce J. | First Impressions |
Clasificación:

The customer service were so friendly and professional especially a young gentleman by the name of AKIM BANGURA,he was so helpful and professional

Thompson G. | First Impressions |
Clasificación:

Seamless process for transitioning to a new storage contract.

Thompson G. | Overall Experience |
Clasificación:

I could not have asked for better service or found a more professionally organized and well-maintained storage facility. My unit is clean, dry, rodent-free, and easily accessed. The loading dock makes it very easy to transition items for storage from my vehicle to the floor that my unit is on, which eliminates having to lift heavy and bulky items.

Yofee I. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Bernard P. | Overall Experience |
Clasificación:

Staff very helpful Very clean restrooms Easy access

Pearce J. | First Impressions |
Clasificación:

A nice place environment

sheila s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mary ann B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

daniel b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Hugh O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RACHEL H. | First Impressions |
Clasificación:

The facility is extremely clean and the staff was great would recommend this place to anyone needing storage or renting a uhaul.

TANGEE L. | First Impressions |
Clasificación:

They was very patient with me and helpful.

James M. | First Impressions |
Clasificación:

My one complaint that I have is that I arrived at the location at 9pm and the location was closed. I had no notice that the storage part was combined with the truck rental part so I assumed that the storage place would be staffed until 10pm. I think the website should clearly state that you can not sign the contract/ get keys past 7pm. It just states storage access until 10pm. On a positive note, associate Joy was very helpful and accommodating. I really appreciated her assistance.

jason m. | First Impressions |
Clasificación:

Whoever cleans the storage unit does an excellent job.

Joe H. | Overall Experience |
Clasificación:

The female staff member that cleans The storage area during the week is absolutely wonderful. She always goes beyond to assist and care for customers. I am speaking from personal experience. She is always professional and marks your team in a highly positive manner. I would use your services again if needed just because of her. For one year I personally maintained 6 storage units at your location.

Ablam A. | Overall Experience |
Clasificación:

Staff was friendly, helpful, and professional, especially Delaney

Kevin S. | First Impressions |
Clasificación:

We elected to move our belongings from a U-box to a storage unit at the Springfield VA facility. When our U-box was being shipped, we received an email offer for one month of free storage. My wife called and booked a storage unit, but later it was clear this reservation was made (I got a call to schedule U-box delivery which of course was not necessary, and then I had to reserve a storage unit at the U-haul facility when I went to access the U-box). Overall the process of accessing the U-box and transferring belongings to a storage unit was not clearly explained, and there seems to be a communication disconnect between the storage rentals team (front retail area of the facility), the shipping/receiving/warehouse department and U-haul’s central customer support hotline. In the end, we accessed our U-box and moved belongings to our new storage unit fine, we were just confused about the process beforehand.

JEFFERY D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kevin A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

kathleen C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jon H. | First Impressions |
Clasificación:

I had an amazing experience at both ends of my move and the truck was a beast. It was a great move. Could not have asked for a better experience.

MICHAEL B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

RYAN C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Addie W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tigida K. | Overall Experience |
Clasificación:

Staff are very friendly and nice to me and my family day know my name thanks again so much

GINA J. | Overall Experience |
Clasificación:

Staff are not attentive to customer’s needs. I was charged $15 for paying late when i gave them my credit card info for automatic payment. I have to go to the office twice to settle this problem. When I gave up one of the units i rented, instead of closing the empty unit, they closed the other unit with my things so i have to go back to the office again to settle the issue.

Ablam A. | First Impressions |
Clasificación:

Delaney was very professional, friendly, and helpful. She walked from the office to the storage facility and immediately took care of my issues.

norah A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Paul S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Natasha G. | Overall Experience |
Clasificación:

We received excellent customer service from both Claris and Joy. They made our move so much easier, plus they are super friendly.

Micheal L. | First Impressions |
Clasificación:

Prices are great. Deals are great . People are great.

Brandon D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Natasha G. | First Impressions |
Clasificación:

We had a fantastic experience at the Springfield U-Haul storage facility. Clarice and Joy made our moving experience much easier by helping us secure storage units and a cargo van in order to move our goods out of U-boxes. Also, the U-boxes were staged and ready to go when we needed them. We greatly appreciate the Springfield U-Haul team's efforts.

Fisner A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robin B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Oreoluwa F. | Overall Experience |
Clasificación:

Lovely hard working team risking their lives in this pandemic. God bless you all.

Ashleigh W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Edgar J. | Overall Experience |
Clasificación:

Try to go from $$$$ to $$$

Rachada w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

darion f. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JAY M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ROY D. | First Impressions |
Clasificación:

Great Staff

Erin S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michelle S. | Overall Experience |
Clasificación:

Always helpful and informative. Very reasonable prices as well. Lots to choose from. Keep up the good work🖐

Ashleigh W. | First Impressions |
Clasificación:

Joy was so helpful and amazing when I was there - really appreciate everything she did to make my move so easy!

raven w. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KEVIN C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LAURA S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GURDIP S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

neris b. | First Impressions |
Clasificación:

thank you claris for all the help

serena S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LYNNE B. | Overall Experience |
Clasificación:

Best customer service! Craig, Ryan and Robert very helpful and responsive. I appreciated their patience in answering my many questions.

denise b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tigida K. | First Impressions |
Clasificación:

Very nice people and Robert is the best and the team are all Friendly to me and my husband

Cheryl H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LYNNE B. | First Impressions |
Clasificación:

Robert and Craig both very responsive and professional - thank you for all your help!

Matt N. | Overall Experience |
Clasificación:

Told me they had the van and auto transport that I needed, then said they don’t have it anymore. Sent me 40 miles away to leesburg store what supposedly had it. After arriving at other store and waiting 30 minutes, they pulled up with the auto transport. 45 minutes after leaving with auto transport, I was called and informed that the transport that I just waited and paid for was reported stolen and I needed to pull over and wait for someone to come swap it out. Something that should have been a quick transaction ended up wasting 3 hours of my time.

KAZI H. | Overall Experience |
Clasificación:

Great customer service!

BALA B. | First Impressions |
Clasificación:

This is the best storage facility I’ve used even the staff are always very helpful and the place is always well kept clean compared to many storage place I used before .

joaquin e v. | First Impressions |
Clasificación:

Good Service

Edith K. | First Impressions |
Clasificación:

With my experience the storage unit was clean and perfect space love the unit that has facilities option to put heat on water fountains followed very professional. Be with my experience the storage u

Christopher R. | First Impressions |
Clasificación:

Recently needed to rent various moving & storage equipment. Can't say enough positive comments about this U-Haul facility's front end staff. Would definitely recommend. Will definitely use again!

Donna C. | First Impressions |
Clasificación:

very clean facility, better value than previous company I used, efficient office staff and friendly service.

tom p. | First Impressions |
Clasificación:

Compared to your Newington location this team was awesome. Extremely helpful. No waiting. Could not have been a better experience.

Amanda P. | Overall Experience |
Clasificación:

Excellent service, responsive to questions, and convenient.

michael l. | Overall Experience |
Clasificación:

I am planning on moving things from another storage place this month to your place. Your place is much cleaner, well lite, easier to get into and affordable.

Jane G. | Overall Experience |
Clasificación:

As a woman returning a truck by myself after dark, I thought the process was fairly smooth BUT I wish I would have known that I was going to have take photos on the return!!!!!

CHRISTINE F. | Overall Experience |
Clasificación:

Staff was so helpful and friendly. Very rare to find this with ALL the staff no matter who was assisting me!

URSULA B. | First Impressions |
Clasificación:

The gentleman who helped me was excellent and thorough. The facility is clean and appears to be well managed. Looking forward to using my storage space here.

michael l. | First Impressions |
Clasificación:

People where very helpful. The place was very clean, well lite and great carts to move my things to my storage unit.

kenneth f. | Overall Experience |
Clasificación:

Staff were great and the facility is very nice.

Z G. | First Impressions |
Clasificación:

Service was prompt, courteous, and details were explained thoroughly. I would recommend U-Haul Moving & Storage of Springfield to friends and family.

josh f. | Overall Experience |
Clasificación:

The staff doesn't care for safety/security, is poorly trained, & lacks basic customer service skills. I was compensated for my trouble, but nothing could get me to recommend or use this business again

bennett a. | Overall Experience |
Clasificación:

I ended up being charged for a service I did not request and refund was not made

kenneth f. | First Impressions |
Clasificación:

Excellent staff and facilities. Great customer service.

CHRISTINE F. | First Impressions |
Clasificación:

Everyone was very friendly and very helpful.

Adrienne R. | Overall Experience |
Clasificación:

N/A

Joe H. | First Impressions |
Clasificación:

Highly professional and attentive to customer needs!

Roger D. | Overall Experience |
Clasificación:

Robert Lopez was the model of good customer service.

Roger D. | First Impressions |
Clasificación:

Our original 30-day free storage contract was 795025-00103517. The mgr lady at Springfield could not find it, she created new contract 795025-00103767-113428. Must we cancel both when we are done?

Brianna B. | Overall Experience |
Clasificación:

Great location and easy to access your storage unit!

Eric J. | Overall Experience |
Clasificación:

No trouble at all. Had a great experience here with U-Haul

James Vicki H. | Overall Experience |
Clasificación:

Maybe the worst customer service experience ever. We waited in line for 10 minutes and weren’t even acknowledged by the staff behind the desk who were busy I guess. They only got ruder from there.

Dorothy S. | Overall Experience |
Clasificación:

The facility was clean but the lights were out in my hallway. The employee helping me check in was kind, but did not know how to apply the discount I was asking for, and it ended up being a big mess.

tann p. | First Impressions |
Clasificación:

The storage facility is very clean with ample hallway space. Lots of carts for transporting your goods to the locker.

Linda P. | First Impressions |
Clasificación:

we always receive the best service and vehicle is always ready when requested. this is the same every time we use them.

Adrienne R. | First Impressions |
Clasificación:

Outstanding service. Profrssional behavior. In and out quickly.

Eric J. | First Impressions |
Clasificación:

Facilities, late night access, and moving this in were great. I wish I had more say in where my storage until was located. It was a bit annoying to have to move things up stairs.

Stephen B. | First Impressions |
Clasificación:

friendly service helped release the car from the auto transport even though it was raining hard.

Christine A. | Overall Experience |
Clasificación:

Thank you for your service.

bob w. | Overall Experience |
Clasificación:

Excellent customer service everyone worked as a team with great camraderie ! Every body there should be commended by senior management!!

Joni T. | Overall Experience |
Clasificación:

Out storage unit was on the far side of the building, dozens and dozens empty units closer to the loading docks. asked for a closer unit, but no, ZERO logic. No military discount

KRISTA W. | Overall Experience |
Clasificación:

Extremely clean facility; helpful staff. A staff member even offered to carry heavy items for me! So helpful to have this space free for a month with truck rental. Exellent perk! Highly recommend!

Steve N. | First Impressions |
Clasificación:

We easily made the reservation on line. Getting the storage room took a while and the info was not easily seen by us. A van blocked 3 parking spots at load dock, employees did nothing about it.

Steven W. | Overall Experience |
Clasificación:

Delivered U-Box on schedule!

QAMAR S. | Overall Experience |
Clasificación:

Very happy with your service. For the most part your employees were courteous and attended to my needs.

Barbara T. | Overall Experience |
Clasificación:

The person that made the reservation at the U-haul store was very polite. The lady that dropped off & picked up the U-Haul boxes was great and such an asset to U-Haul, she went above & beyond!

Aisha B. | Overall Experience |
Clasificación:

excellent experience

Mary B. | Overall Experience |
Clasificación:

Very easy moving process especially for a cross country move that can be very stressful! Much much more affordable than PODS! Would recommend in a heartbeat!

KRISTA W. | First Impressions |
Clasificación:

Easy transaction and super helpful staff. Facility is spotless and secure and I am completely pleased. All in all, my truck rental was smooth and efficient. Would definitely use U-Haul again!

Pauline e. | Overall Experience |
Clasificación:

The staff was very pleasant and accomodating. I would recommend this U-Haul location to anyone. My movers also complimented the facility. Specifically on how clean it was and the security.

BALA B. | First Impressions |
Clasificación:

He was professional and explained in detail.

Pauline e. | First Impressions |
Clasificación:

Excellent service. Appreciate their customer service and ability to be flexible

Rebecca H. | Overall Experience |
Clasificación:

I had a small move, the staff were quick and helpful.

Elisabeth A. | Overall Experience |
Clasificación:

Super friendly staff, reliable service.

serena S. | First Impressions |
Clasificación:

Great facility, clean and helpful manager.

Larry C. | Overall Experience |
Clasificación:

No comment

shirley c. | First Impressions |
Clasificación:

Efficient, professional and appropriate! great help! thanks

Jan B. | Overall Experience |
Clasificación:

I did a lot of research before renting U Boxes. My decision was based on interaction with UHaul customer service personnel. They were so helpful and I couldnt be happier. Thank you !

phillip j. | First Impressions |
Clasificación:

Very helpful and courteous

Sarah T. | Overall Experience |
Clasificación:

The staff was helpful and the pods were picked up and delivered promptly in a minimum number of days from the storage facility. The door had sagged on one of the pods and the lock fallen off.

Luke S. | Overall Experience |
Clasificación:

Adequate

Tanya Z. | Overall Experience |
Clasificación:

Your U-Haul Moving & Storage of Springfield at 5285 Port Royal Rd, Springfield, VA 22151 did the excellent customer service.

Kathleen M. | Overall Experience |
Clasificación:

The General Manager and staff were OUTSTANDING!

Joni T. | First Impressions |
Clasificación:

Price quoted $114 for 10X5 yet I was charged $119.00. I was Given a unit extremely far away when available units were close to the loading dock. Facility was clean

Tanya Z. | First Impressions |
Clasificación:

The Storage Facility Rating of the U-Haul Moving & Storage of Springfield is excellent and the quality of customer service of your office’s staffs is also excellent, my family and I thank you so much.

WILLIAM P. | First Impressions |
Clasificación:

Delonte was great to work with. 100% Customer Service and spoke well of the company.

James H. | Overall Experience |
Clasificación:

First I rented a U-Box, not anything to do with the facility itself. The container was promptly delivered and served my purpose satisfactorily, however I did have an issue with the door.

Michael B. | Overall Experience |
Clasificación:

Never made it to the store, the Ubox was delivered to the home. There needs to be some communication about the pads. How they should be returned. How they should be folded. Not right to charge

Margaret W. | Overall Experience |
Clasificación:

An all around great experience—thank you.

Derek R. | Overall Experience |
Clasificación:

Staff is checked out, no awareness, lied several times, always on their phones, Zero sense of urgency. Will never use U-haul again and will recommend to friends and social media do the same.

lauren n. | Overall Experience |
Clasificación:

Great job

Steven W. | Overall Experience |
Clasificación:

We move our furniture from state to state, and Springfield is final destination by using U-Boxes! They are very friendly and easy to make customer satisfy! The managers and delivery man are awesome!

Deborah K. | Overall Experience |
Clasificación:

The managers were terrific to work with and the delivery guys also

Curtina N. | Overall Experience |
Clasificación:

excellent customer service

richard j. | Overall Experience |
Clasificación:

We had the u-haul box delivered so do not know about the facilities. Very pleased. Worked like a charm.

Susan P. | Overall Experience |
Clasificación:

Very easy to do business with, really helped me out of a bind. Thank You!

matthew g. | Overall Experience |
Clasificación:

Got charged for a U box that I didn’t even have.

Victor D. | Overall Experience |
Clasificación:

A little bit of waiting time, but once you are attended it goes lightning fast.

Christine W. | Overall Experience |
Clasificación:

Springfield, VA needs more employees.

Albert M. | Overall Experience |
Clasificación:

Good communication.

judith p. | Overall Experience |
Clasificación:

Solution oriented, great customer service

Melanie B. | Overall Experience |
Clasificación:

I can’t rate the facility because I rented PODS. These were delivered directly to my house then moved to my son’s new home. The delivery team/driver was amazing( thank you Jimmy)! A+++

mary p. | Reservation |
Clasificación:

The staff were very nice and efficient

millie g. | Overall Experience |
Clasificación:

Very accommodating with changing my pickup time. The first 3 questions are n/a as i never saw the storage facility but you won't let me skip them. UBox was delivered to my house.

Grace M. | Overall Experience |
Clasificación:

Friendly staff but I made an appointment a few days in advance to pick up my U-Box. Got there, wasn’t ready until noon. Pretty unacceptable, it should’ve been pulled from their shelf before I came.

Laurence S. | Overall Experience |
Clasificación:

Jimmy was excellent and worked hard to make sure the delivery and pickup of the UHaul containers went really well.

Beth G. | Overall Experience |
Clasificación:

Super helpful and very friendly staff. Love that they get around the place on U-Haul bicycles. The container was a fabulous option for moving my Mother-in-law's possessions from TX to VA.

JEANNE S. | Overall Experience |
Clasificación:

I've had a few experiences with UHaul and this was by far the best. This renovated facility is super clean, feels very safe, lot of friendly, helpful people. Had a no-hassle easy UBox cancellation.

Sarah Y. | Reservation |
Clasificación:

It’s very bad experience with very bad customer service I rent truck and I give it back on time and they charge me double of the price that lady told me over the phone if any manger can contact me pl

John N. | Overall Experience |
Clasificación:

When ordered online they priced me at 125.00 for transporting the UBox to the address I provided. After they dropped it off, they ended up charging me 135.00. So lame.

Tennie G. | Overall Experience |
Clasificación:

The delivery of the Ubox was flawless. The delivery was right on time and when we finished early, he even came and picked it up quickly. Will recommend Ubox to everyone. Great way to do a move!

Mirta G. | Overall Experience |
Clasificación:

We were told that the warehouse was not available to pick up our boxes on a Sunday.

sarah D. | Overall Experience |
Clasificación:

Had difficulty getting a hold of the actual location over the phone. The call center was completely unreliable in Louisiana, not interested in being repeatedly misled again

Deborah F. | Overall Experience |
Clasificación:

I had a U-Haul pod The Springfield office was very helpful

Ian C. | Overall Experience |
Clasificación:

Delivery of my ubox was quick efficient and the driver helped me unpack!

Leonard S. | Overall Experience |
Clasificación:

Horrible experience

KATE G. | Overall Experience |
Clasificación:

Thank you.

Charles E. | Overall Experience |
Clasificación:

Best U-haul teams I have ever dealt with

SAMANTHA H. | Overall Experience |
Clasificación:

Helpful and efficient - definitely served its purpose!

Ashley S. | Overall Experience |
Clasificación:

There was some confusion about delivery (got a call 3 days before that box was on its way to my house), but once that was worked out all smooth. Craig was excellent and really helpful - thank you!

BRIAN C. | Overall Experience |
Clasificación:

Very courteous staff

ALEX M. | Overall Experience |
Clasificación:

Craig Russell was great.

JOHN W. | Overall Experience |
Clasificación:

1) I received 7 identical emails with this survey request within a 2 min period 12:29am-12:31am. 2) I called Uhaul twice, so above questions are N/A. 3) After 1 week & 2 calls to UHaul. No response.

No se han enviado comentarios para esta ubicación.

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