Customer Reviews for U-Haul Moving & Storage of Springfield

7,224 comentarios

5285 Port Royal Rd   Springfield, VA 22151
(Braddock Rd and I-495 Turn at Ravensworth Plaza)

(703) 962-1241

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(703) 962-1241

5285 Port Royal Rd
Springfield, VA 22151
(Braddock Rd and I-495 Turn at Ravensworth Plaza)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

This is the fourth unit we have gotten at your facility and we were treated so rudely tonight ! The man there was not helpful at all and charged us for a lock ! The ladies at your location we dealt with in previous weeks were very friendly and helpful - they also seem to know me now because I have gotten three storage units from this far - as well, I get the biggest and most expensive units, so they always throw in the lock at no charge. The man at 645pm last night just wanted to leave and charged us for the lock - didn't bother to look up our account - and just added us as a new reservation - additionally, on top of that, I was returning a 20' truck tonight too !! All the business I have given you the past two weeks / and given you great reviews / I would expect the same service last night and it was the worst!! I would expect some sort of discount with everything I have with your location - but more importantly, I would expect the same great treatment the ladies at your facility provided previously. The whole process was not what we experienced previously from your location and it completely turned me off from continuing to use your location.

Dor Y.  |  First Impressions 
Clasificación:
5.0

At pick up the tire pressure gauge registered a problem. A staff member addressed the problem immediacy and fixed the issue!

DAVIDALLEN G. 
Clasificación:
5.0

Mr. Craig Russell and staff are top notch, very friendly and professional. This was the best storage and Uhaul truck rental experience ever! ¡Gracias!

dawn maria a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTCALVIN M. 
Clasificación:
3.0

The man at 645pm working on 10/25 was very rude and disrespectful.

Jodi L. 
Clasificación:
5.0

Help was light, but an employee who was on another assignment went out of his way to help me out

Vincent L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miriam F. 
Clasificación:
5.0

as always great experience

RICHARDPAUL G. 
Clasificación:
5.0

I tried to.call the Uhaul National number numerous times on 23 Oct. I called trying to find where to turn in equipment. First call at 7am (37 minute wait) and i selected call back. No one called back. Next call was 59 minute wait. Next call 45 minute wait, i did not get anyone until about 8 pm after waiting again. I went to uhaul.com and the place I rented from showed as turn-in location. Not being able to contact uhaul during a stressful move tainted a great experience with Uhaul

DONALDGREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIRAJ B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDERNHAN N. 
Clasificación:
5.0

Daniel was very helpful! He helped me with my trailer rental, figuring out I had a blown fuse. He was patient and courteous.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNBURDETTE H. 
Clasificación:
5.0

Very helpful staff and losts of equipment and services available. One of the beat locations i've seen.

ANDRESFRANCISCO C. 
Clasificación:
4.0

Check the brakes: I rented 2 trucks this week and they both were a little soft stopping.

CHRISTOPHERJAN R. 
Clasificación:
5.0

Sales person was very friendly and welcoming! Service was QUICK!! LOVE the location and storage facility ! Clean well lit, dolly always available!! I felt safe in the facility!

JOYCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KY SONBAO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Praveenkumar S. 
Clasificación:
3.0

Customer service left a lot to be desired. The staff was overall disinterested

JUSTINA S. 
Clasificación:
5.0

This experience was very nice! The check in process was awesome!! The salesman was very helpful and polite!! The access to the storage area was easily accessed. I put in a request for a ground floor unit and it was grated. The space was clean! The facility is very close to work! I did not have to take the items home while the building I work in is being renovated. I wanted my items to be safe and secure.

Joyce M.  |  First Impressions 
Clasificación:
5.0

All employees were very friendly and helpful. The rental process was very easy with no hassle! Truck was very clean and storage space was very clean and easy to access. My school is being renovated. The storage facility is 8 miles away. I needed to store the after school program materials in a SAFE place. Thankful the facility is close by!

Joyce M. 
Clasificación:
4.0

Cheaper moving products.

CHRISTOPHERJAN R. 
Clasificación:
5.0

Great employees. Very nice.

Dustin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JONATHANR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rainy M. 
Clasificación:
5.0

The truck (TM 3824F) needs some maintenance. There was no windshield washer fluid. The emergency break release lever was about to fall off, and the driver's visor was also falling off.

Elaine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dor Y. 
Clasificación:
5.0

Friendly staff and very efficient service!

ERDIYAS D. 
Clasificación:
4.0

Great location and Good customer service

kesha g.  |  Overall Experience 
Clasificación:
5.0

Loved the friendly, helpful staff!

JANETLOCKERBY J. 
Clasificación:
5.0

Your doing just fine! Thank you 😊

JOHNROBERT F. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDOLPHARCHIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

debbie m.  |  First Impressions 
Clasificación:
1.0

Very port communication. My box was over a week late and no one bothered to reach out to me. I called the destination location several times and I was almost always redirected to another facility out of state. Only once did someone at the destination location bother to pick up. I have no intention of using this service again. Uhaul made an already stressful move an absolute ordeal.

Brenda B. 
Clasificación:
5.0

Rian was extremely helpful, great customer service and explained everything in detail, will definitely recommend to others!!

KATRINAJOYCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

cesar h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEJ B. 
Clasificación:
5.0

This location has stepped up its professionalism. It is great and the staff is the best to work with.

LOUISEARL B. 
Clasificación:
5.0

Bueno

TUANNGUYEN MINH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIPJOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAVI M. 
Clasificación:
5.0

Your questions only talk about the two locations I visited but does not ask about the online reservations system which is greatly lacking. I initially rented a truck and went back to add rental equipment and had difficulties. The hand truck $10 rental resulted in insurance going up $20 with no explanation. Those who write the software for Uhaul should give me a call so I can help them fix the system. They clearly have not tried their own system. .

CHRISTOPHER M. 
Clasificación:
4.0

Price is extremely high for a half way decent trailer

QUSAIMOHAMMAD Z. 
Clasificación:
5.0

I just absolutely love UHaul and more specifically, this location was fantastic!!!! I was particularly a grump and they were still awesome towards me:) I highly suggested renting from this location!!! Also, the process was seamless, fast and easy. Thanks for making my horrible moving time a lot easier.

JENNIFERMARIE C. 
Clasificación:
5.0

Guys in the office are always very friendly and helpful. I prefer this location.

Salvatore A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNATHERESE G. 
Clasificación:
5.0

Really outstanding! Professional, helpful staff, clean, extremely well run facility.

STEVENPATRICK B.  |  First Impressions 
Clasificación:
5.0

Great customer service, and very friendly staff. Keep it up, you guys are awesome!

Haseeb A. 
Clasificación:
5.0

My only problem is there was not a small storage unit on the first floor and I had to climb 12 steps to reach the locker. An elderly or handicapped person would have difficulty using parts of this facility.

JEFFREY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTCHARLES B. 
Clasificación:
5.0

Do not move my pickup location, twice. Uhual cost me 2 hours and threw off my schedule on the pickup day. Do not change my turn in location, unless I ask.

RAYMOND A. 
Clasificación:
5.0

Remember to tell the customer that there is an online form to fill out before leaving U-Haul that is a checklist for fuel level, odometer reading, vehicle condition, etc. I want to commend Zachary who checked me in when I returned the vehicle. He was very helpful.

FRANCISJOSEPH E. 
Clasificación:
5.0

There was this pretty's day that help us:) was friendly and super fast service!

HORTENCIANOEMI H. 
Clasificación:
4.0

I pre-ordered and paid for a ball hitch online when I made the reservation, but it was not available when I arrived at the location for pick-up. I was issued a credit, but I still had to drive to an auto parts store five miles away to buy a ball hitch. This shouldn't happen.

Anthony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKDEAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAEHO L. 
Clasificación:
5.0

Speed up check in process a little

STEVENMARK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

I was very happy with my Uhaul Service pick up and drop off locations and pricing! Thank you for offering a military discount. It's never expected but ALWAYS appreciated! The team in VA was great and Mike was excellent too in NH. UHAUL remains my 1st choice rental! Never a hassel.

CHRISTINE K. 
Clasificación:
2.0

Ensure that all tire sensors are working. The two parking lots are inconvenient for the customer. Van was parked in the far lot, but had to go back and forth yo get keys and verify the rental van.

Mi Ae K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRACAROL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDWILLIAM V. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEYALLISON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALDSOLOMON J. 
Clasificación:
5.0

Very fast and easy return guy in lot on bike i was impressed

Rick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOISES M. 
Clasificación:
1.0

they gave hard time going from locations to locations to get tow transport.

Saqib A. 
Clasificación:
5.0

Well trained polite techs.

SONNY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natnael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jun L. 
Clasificación:
5.0

This was a great option for us. Everyone was wonderful and helpful, I highly recommend this service and company.

Chase P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTBRYANT B. 
Clasificación:
5.0

Excellent service! Deana is outstanding, knowledgeable and willing to help with all of my rental needs. Overall, a great experience. - Francis

FRANCISB W. 
Clasificación:
5.0

¡Gracias!

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick K. 
Clasificación:
5.0

You have a stellar front team - Deeanne was super nice and helpful. When I had a question; Delaney took care of it(& btw she is a future leader fossure). Even when I was parking the vehicle; other guy at front jumped in and assisted me without any hesitation! In the back, Ms. Joy & other members were helpful, courteous and super attentive as well. Overall 10/10. You got a great thing going on for you!

Tausif L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SALVATORE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMARA S. 
Clasificación:
5.0

Wonderful experience.

Kathryn L. 
Clasificación:
5.0

Everyone was so helpful and knowledgeable. The truck I rented was clean and well maintained.

MICHELLERENEE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aishabou H.  |  First Impressions 
Clasificación:
5.0

Great people who took the van from me. Brilliant!!!

Dewey L. 
Clasificación:
5.0

The staff was great! Super friendly and helpful. I had previously went to Home Depot to rent one of two pick ups they listed they had online but after arriving they said they didn't have the keys to them. After such a great experience here I won't be going back to Home Depot for this.

MARIAK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARONBYON CHUNG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORYGLENN B. 
Clasificación:
1.0

Wrong mileage on van. It shows 820 and on paper was 769. Gas tank was half and they wrote 1/3

SANDEEPKUMAR B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORLUCIUS G. 
Clasificación:
5.0

Very satisfied

EVARISTO R. 
Clasificación:
5.0

I use uhaul and storage quite often, I was very happy with this location.

Kevin B.  |  Overall Experience 
Clasificación:
5.0

Very satisfied. Friendly helpful staff and nice facility.

ROYEDWARD P. 
Clasificación:
5.0

Rented a truck with a hitch bolted to the truck could not change the ball to the size we needed. You can improve by not bolting the hitch to the truck.

joyce L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian H. 
Clasificación:
5.0

Was shown a unit and checked out within 15 minutes. Friendly, expeditious service. Night and day difference in experience compared to nearby competitor, in which I literally turned around and asked for a refund.

jason w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDCRAIG M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Zaid A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDERSMIDDLETON M. 
Clasificación:
5.0

I rented the large, dual axle utility trailer w ramp. There was oil on the floor, looked like it was used to carry a leaky vehicle, very slippery. The right front wheel has an obvious wobble, left rear tire had a nail in it but still held air.

Justin T. 
Clasificación:
5.0

The trailer had a leak and smelled like mold. The location wasn't the issue, the trailer obviously needs repair.

Kyle P. 
Clasificación:
5.0

Helpful staff!

RICHARD S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Osvani C. 
Clasificación:
5.0

The staff are most helpful, it’s so convenient to pay using your website

Clyde H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaewook K. 
Clasificación:
4.0

When I moved in, it was a miserable 90 degrees upstairs. At move out, it was better at 78 degrees.

Madeline G.  |  Overall Experience 
Clasificación:
5.0

Thank You for outstanding service. Arpad

ARPADFRIGYES B. 
Clasificación:
2.0

Make sure staff understands the equipment and what goes with it. Multiple unnecessary trips for locks that didn't work were annoying. Add that to the fact that no one answers phone calls at that store in the manager doesn't return emails, it was a crappy experience

JUDITHLILLIAN N. 
Clasificación:
5.0

Give a raise for Sydney.

NAHOMTSEGAYE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lew A. 
Clasificación:
5.0

It's service is very good, thanks

CINTHIAPAOLA B. 
Clasificación:
1.0

I would have been happy to recommend Uhaul but this is the last straw for me. The Springfield Uhaul Office charged me for gas on the truck rental. I returned the truck between a half and quarter tank. I was right at the facility, they could have brought this to my attention and I could have pointed out the gas was correct per my contract but instead the next day I tried to purchase gas for my personal vehicle and my card was declined all to find out that I was charge $58.50 without my knowledge and now must wait 3-5 days for a refund. I was also charged mistakenly charged $22 and also need to wait for a refund. All of there issues could have been avoided but instead Uhaul is continuing to cause me hardships.

Taharka J.  |  First Impressions 
Clasificación:
5.0

Excellent customer service by all of your staff!

BERRYWAYNE P.  |  First Impressions 
Clasificación:
5.0

Great customer service, great manager. The team is friendly and professional

Jean Marie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmah M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jake H.  |  Overall Experience 
Clasificación:
5.0

Prices very competitive, but the safety and comfort of the facility put it heads and shoulders above the rest.

Patricia D.  |  Overall Experience 
Clasificación:
5.0

Personnel were friendly and helpful.

Diane B.  |  Overall Experience 
Clasificación:
5.0

Check in and check out were easy. The storage unit was clean, and I was pleasantly surprised to find carts to move items from the truck into the storage spaces.

Lynn N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany L.  |  Overall Experience 
Clasificación:
5.0

Delaney did a great job. She was very helpful, knowledgeable and friendly. I would definitely recommend this uhaul to others.

CHRISTOPHER D.  |  First Impressions 
Clasificación:
5.0

The man that helped me check in went above and beyond to make sure I got all my needs for my unit met and was incredibly helpful, explained everything very clearly, and solved all my issues perfectly!

Sarah W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE P.  |  Overall Experience 
Clasificación:
3.0

We ended up finding rat feces within our unit. Also, an employee from Uhaul went inside our unit to look inside for the rodent they accidentally stepped on some glass shelves and broke them. We are providing the details to Delaney via email that way Uhaul can complete the claim and we can have the glass shelves covered by Uhual since the employee from Uhaul broke them. We are happy with the fact that the facility provided us boxes and they allowed us to throw away some of our belongings at the dumpster on site. Overall the experience was average due to the rodent issue, but the facility assisted us in resolving the issue. We are now going to wait for the claim to be finalized by Uhaul so we can be compensated for the glass shelves that the Uhual employee stepped on and broke inside our storage unit. ¡Gracias!

santiago c.  |  Overall Experience 
Clasificación:
4.0

The only issue I had at all was that an employee from the garage started yelling at the other employees in front of customers. Other than that, I am satisfied with how everything is. I especially appreciate the complimentary moving carts for customers to use.

RACHELCATHERINE V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dinelia B.  |  First Impressions 
Clasificación:
1.0

They charged me after I moved out and I still haven't received a refund! I contacted the facility and they were not helpful because, per Jackson he "could not figure out what was happening" he said Delaney authorized the bill so we have to wait for vDelaney to fix it?! I sent an email to Uhaul custimerb service. It isn't hard. Jackson said The unit shows in the system as empty. Refund the money. Jackson didn't do that instead he said wait to talk with Delaney when she come in the next day. What?! How is that problem solving and good customer service?

Kelly H.  |  Overall Experience 
Clasificación:
5.0

Very nice place.

Ronald M.  |  Overall Experience 
Clasificación:
1.0

Building layout is horrible. It was not disclosed when reserving the storage unit online that all climate controlled units are on the second floor. Availability of parking is a nightmare. Also having a storage warehouse on one side can make it easy to get blocked in. Sometimes the security code to arm and disarm the units alarm was faulty, meaning you had to go back and put it in again. The alarm issue happened multiple times in a 2 week period.

Russell D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAMDAMON N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle A.  |  Overall Experience 
Clasificación:
5.0

Staff is outstanding! Moving can be difficult in so many ways. The staff makes it so much easier, great people.

roche m.  |  Overall Experience 
Clasificación:
3.0

Overall a good experience, the only downside was the original storage unit I reserved was not available what caused delays and cost me money to have men standing around without being able to work to unload the moving truck.

Jon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DUKE P.  |  Overall Experience 
Clasificación:
5.0

Everything that I was looking for addressed by polite staff. In shortest amount of time I came out with all I need.

Neda P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M.  |  First Impressions 
Clasificación:
5.0

The entire U Haul experience was awesome!! U Haul made it extremely easy to arrange the truck rental, moving supplies, storage space and moving helpers!!! It was very easy and worked just like I planned it. The moving helpers were invaluable. The storage space frankly blew us away. It was very efficient, clean and very functional. Great job U Haul. Highly recommend U Haul and we will use you in the future!!

William D.  |  First Impressions 
Clasificación:
2.0

The layout of the building, the parking, and access to the building are horrible. Using the website to select a storage unit was misleading and I ended up getting something I didn't want. It took multiple times to set up a code correctly with the staff for access.

Russell D.  |  First Impressions 
Clasificación:
5.0

Staff is well trained and professional! Always helpful

Deborah M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHERFRANCIS M.  |  First Impressions 
Clasificación:
5.0

The staff was so wonderful I would recommend this Uhaul location to anyone who needs storage as well as equipment. Thank you Momma Wheels

Laurie A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sali h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shayan S.  |  Overall Experience 
Clasificación:
5.0

I forgot the gentleman's name at the service desk but he was extremely helpful! I am very happy with my experience. Keep hiring good workers like him. Great facility!

Andrew G.  |  First Impressions 
Clasificación:
5.0

Excellent facility with professional staff. My only recommendation would be to change the traffic pattern.

charles c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B.  |  Overall Experience 
Clasificación:
5.0

The storage unit was always very clean and opened when I needed it to be and the service from the representatives was great.

ishan a.  |  Overall Experience 
Clasificación:
5.0

Delaney is an outstanding employee who exhibits a great knowledge of the business and customer support.

JAWAD Z.  |  First Impressions 
Clasificación:
5.0

Deanna was knowledgeable, professional, and courteous. I appreciated her outstanding customer service.

MICHAELOH K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Saida G.  |  Online Move In 
Clasificación:
4.0

Need more carts are the staff go find them and bring them back to the entrance

RONALD HERMAN C.  |  Overall Experience 
Clasificación:
5.0

I would call this U-haul facility an advanced system. The units are of the right size and price.The halls are clean and level. And they give deals. Oh, lest I forget, I rented a truck here, weeks ago and the rental process is hassle free with excellent attendants. No complaints here.

Leonard A.  |  First Impressions 
Clasificación:
3.0

The storage unit I had reserved was not available upon my arrival. An alternate unit selected for me was locked, so back to the front desk I went. After approximately 30 minutes of trying to get the situation resolved, I was able to unload my truck. The down time cost me $250.00 as I had paid help standing around waiting while you fixed your problem. I have little faith when I pick up my belongings on 8.21 the truck I have reserved through your facility will be available and I will once again pay help to stand around needlessly.

Jon S.  |  First Impressions 
Clasificación:
4.0

Nice clean and modern facilities

Miosoti E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BREANNE E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriella S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

greg g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Solmaz R.  |  Online Move In 
Clasificación:
5.0

The employees were very helpful

roche m.  |  First Impressions 
Clasificación:
5.0

Clean facility and kept climate controlled. Staff notified me immediately when they saw a chemical substance coming out of my unit, when I found it was wiper fluid that had leaked out. Staff are all friendly and helpful. Highly recommend.

Daniel D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek C.  |  Overall Experience 
Clasificación:
4.0

Great service, but few employees working the desks so had a long wait time to ask questions.

Tiffany L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shelly l.  |  Overall Experience 
Clasificación:
5.0

I couldn't have access to door and I did not get storage unit

JOSE C.  |  First Impressions 
Clasificación:
5.0

Excellent service! I am glad I pick you instead of other businesses!

carlos t.  |  First Impressions 
Clasificación:
5.0

Really helpful and knowledgeable staff. Very patient with some impatient customers.

Peter b.  |  Overall Experience 
Clasificación:
5.0

The service was outstanding from the first greeting, to the extra help that was genuinely offered and needed because the battery on my car had died, the friendliness of the front desk staff, including the accessibility and ease of the return, I was very impressed. I would highly recommend going here for moving and storage needs. It was one of the best customer service experiences I've had which was so helpful after a long across country move.

Jeanne S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Victoria K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna H.  |  First Impressions 
Clasificación:
5.0

Definitely will comeback when need to

Henry d.  |  Overall Experience 
Clasificación:
2.0

Only two stars because the facility was in good condition, other than the card scanner not working for anyone. Staff was extremely rude when I needed help on 06/20/21 while I was clearing out my unit. I asked to speak to the manager. A staff member told me he would go get him. Ten minutes later, no one had come to the storage area to help me, so I walked around to the office only to find that the entire staff were rushing to their cars to leave. The manager would not make eye contact with me when I called out to him, and I HAD TO STEP IN FRONT OF HIS CAR TO KEEP HIM FROM DRIVING AWAY. On top of that, he was extremely rude when I insisted that he help me access my unit. Completely unacceptable customer service, and I won't be using Uhaul Storage in the future.

Max B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDDOUGLAS C.  |  First Impressions 
Clasificación:
5.0

These people here are awesome. Always on the move whether they are caring for customer at the counter, restocking the showroom, or cleaning the trucks and premises. Craig and his entire team always deliver a smile along with outstanding customer service. I thank them all!

norman d.  |  First Impressions 
Clasificación:
5.0

By far the best U-Haul store, truck rental and storage unit I've ever used in 20 years of military moves! The loading dock and utility carts made loading/unloading easily Half the work. Only drawback: the back is so busy and congested that backing a truck into the loading dock spaces can be a challenge....perhaps a way to enforce people not parking in front of the docks to give more room for the trucks would be nice, though I can understand the difficulty based on volume of traffic. Huge shout out to the young lady (blond w/ braces) in the office - she was always courteous, very knowledgeable and competent, and she managed all the other workers with great efficiency. Having worked with her at least 5 times, it was clearly not a one-time deal. In my career field, I promote rockstars like her and put them in charge of my most important projects. A secondary kudos to the shorter gal with piercings, who was also great, but I worked with her just the one time.

James N.  |  Overall Experience 
Clasificación:
2.0

I was giving two months free rent and a free lock in order for me to take the storage all I've been doing is getting texts from you telling me that I'm behind in my bills I got a final notice yesterday I went to my storage and you had locked me out of my storage I do not owe anything until July 12th and now they moved it to July 21st this is been a nightmare somebody needs to get their act together

ROBERTDARRELL G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin W.  |  First Impressions 
Clasificación:
5.0

My move in was complicated by the after-hours security alarm check in process combined with the locked automatic sliding door. This detailed instruction was not part of the check-in process. The difficulty was quickly explained and accommodated by one call to the on-call facility manager. In hind sight, if such instructions had been included in the emailed instructions, I might have complained that it was complicated and confusing. For matters of security, this experience increases my confidence that my storage is secure. So, I rate excellent.

MAURICE S.  |  Online Move In 
Clasificación:
5.0

Perfect

HASSAN E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Demond R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mack S.  |  Overall Experience 
Clasificación:
5.0

Just thanks to u-haul!!

victor m.  |  Overall Experience 
Clasificación:
5.0

The guys working the desk were amazing. I think at least one of them was there when I picked up my truck to move away 2 years ago. It was great to see them back and they were just fantastic and really made me happy about bringing my business here.

Michael O.  |  First Impressions 
Clasificación:
4.0

NOBODY ANSWERS THE PHONES

patrica v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthya C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna I.  |  Overall Experience 
Clasificación:
5.0

Would have liked for the larger doors to stay open after 7pm. Would have made move in much faster.

Jasmine B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H.  |  First Impressions 
Clasificación:
4.0

The first 2 units offered were already occupied.

Robin W.  |  First Impressions 
Clasificación:
4.0

After-hour online check-out did not work.

HAIDUC N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aida F.  |  First Impressions 
Clasificación:
4.0

NOBODY ANSWERS THE PHONE AND EVERYTIME I CALL ITS ALWAYS A 25 MINUTE WAIT - REALLY UNACCEPTABLE AND I WILL LOOK FOR ANOTHER OPTION

patrica v.  |  First Impressions 
Clasificación:
5.0

It is natural for my trial and error that I do not know how to use it at first. I quickly got used to it with the kind help of the staff. The lady who cleans here is also kind.

Kyung Hwan Y.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon S.  |  Overall Experience 
Clasificación:
4.0

Great staff, everyone friendly and helpful. There was even an employee who helped me with getting set up.

Syreeta M.  |  Online Move In 
Clasificación:
3.0

Security code doesn't work half the time. You have no way to access your storage after hours. Even the cards that they give you don't work half the time. After hours there's no way for anybody to help you expeditiously.

Charles C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TRICIAMARIE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin B.  |  Overall Experience 
Clasificación:
5.0

Thank you for your good service

MARIAESTHER J.  |  Overall Experience 
Clasificación:
3.0

Storage was good. Frustration is that signage is bad and phones are never answered. Nothing tells you that main doors close when front does even though access hours are longer. I was told it's in the contract but who keeps their contract with them every time they visit. There is nothing that tells you to take a photo of an empty unit. If you wan folks to feel informed, inform us in great big letters in visible places, not small print in the contract.

Steve N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

morgan z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S.  |  Overall Experience 
Clasificación:
5.0

Thanks. Check in was very smooth and very good customer service!

Sarah B.  |  First Impressions 
Clasificación:
5.0

The storage was useful for prepping our house to sell.

MARKTHOMAS H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter H.  |  Online Move In 
Clasificación:
5.0

So, so clean, well lit, safe storage facilities. Will use again when the need arises and highly recommend to as many people as I can!

Diane K.  |  Overall Experience 
Clasificación:
5.0

It's always great doing business with U-Haul Port Royal location in Springfield, staff is always friendly and ready to help, facilities are super clean and access is very convenient.

Jorge S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P.  |  Overall Experience 
Clasificación:
5.0

The best U-haul i’ve ever been to!

Jessica G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernaldo H.  |  Overall Experience 
Clasificación:
5.0

I have used several storage facilities over the years. This one, on Port Royal Rd in Springfield Va is by far the cleanest, well stocked, well organized, and friendliest.

renee w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER L.  |  First Impressions 
Clasificación:
5.0

Clean and well lit. Could use a few additional flat carts . Weekend left only mattress carts and there were very few people in building. Otherwise all good. Thank you for the lock.

SUEANN D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory W.  |  Overall Experience 
Clasificación:
5.0

Nice facility - good location, convenient access and lots of drive space. The individual who helped me at the desk was fast and very professional and courteous. ¡Gracias!

Michael R.  |  First Impressions 
Clasificación:
5.0

Easy process to rent and access the storage unit.

MARKTHOMAS H.  |  First Impressions 
Clasificación:
5.0

First I want to say thank you to Craig personally, he's a great person with a good heart. I had the pleasure of meeting him when I went to this location to rent a storage and he made me feel right at home very professional and friendly. On top of that I have NEVER seen a U-haul this clean inside and out.The place is Immaculate! Thanks you again for getting me out of a terrible situation Craig and turning it positive!

james a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEYVIS V.  |  First Impressions 
Clasificación:
4.0

Great experience so far. If I had to pick something as a suggestion, it would be great to ask for preference in location of unit. The one assigned me was in the very back, and I saw same size units available right next to the elevator. ¡Gracias!

Alejandro B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

John P.  |  First Impressions 
Clasificación:
5.0

The staff were incredibly helpful, answered all of my questions, were very polite and really efficient. I rented a 15' truck and a storage locker. The climate-controlled locker was absolutely spotless, and was easy to access.

James C.  |  First Impressions 
Clasificación:
5.0

Couldn't have been happier with the move in process! Super easy and convenient!

Kelly H.  |  First Impressions 
Clasificación:
5.0

So helpful. so friendly. thank you!!!!

Terrey L.  |  First Impressions 
Clasificación:
5.0

Was able to make arrangements over the phone with ease. Very convenient

Tedisha B.  |  First Impressions 
Clasificación:
4.0

Had some trouble with getting flat carts. Still very clean. Need more flat carts

david p.  |  First Impressions 
Clasificación:
5.0

Very convenient and safe

MARIAESTHER J.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

Jeanie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M.  |  First Impressions 
Clasificación:
5.0

The young man that helped me really had patience and excellent customer service skills I was asking him so many questions at one time but not once did he change his tone I wish their were more people like this young man

cloressa b.  |  First Impressions 
Clasificación:
2.0

there were some problems with the rental of the truck when Uhaul claimed they couldn't find our reservation and rented us a more expensive truck. That was later made right. My complaint is that when we were in the storage unit someone tried to unlock their unit without having first swiped their card at the entrance and a VERY LOUD alarm went off. The alarm was a decibel level that caused hearing damage. My husband's ears are now ringing nonstop and the tinnitus is interfering with normal lilfe. It has been a week and it appears that the damage is permanent. We are furious. No uHaul people checked when the alarm went off so it was pointless and yet it caused real damage to my husband's hearing.

William B.  |  First Impressions 
Clasificación:
5.0

Friendly and answered all my questions.

Sarah P.  |  First Impressions 
Clasificación:
4.0

I would have given five stars except for three things: 1. There was confusion about the free month. This is the second time that staff members made an error since my original move-in date in May, which caused unnecessary stress. I also wasted a lot of time rechecking my online account for updates. 2. If I hadn't thought to check for the promised free month on my account before my last visit and if Craig, the GM, hadn't been there when I went inside, I believe I would have had to file a complaint. The guy standing next to Craig at the counter sounded like he didn't believe me when I explained that I had been promised a free month both via email and on the phone after my van rental. 3. The unit is supposed to be climate controlled. I was unable to visit it in all of the months between May and October to check. When I went there twice in October to deposit items and then pick up some items I forgot, it was humid inside and musty smelling. I can only keep my fingers crossed that my belongings, especially any paper and fabric ones, come out of it okay. Otherwise, this U-Haul storage is definitely a place that I recommend for self-storage. It's large and has plenty of units. There are bathrooms on each floor and an easy-to-use elevator. They offer a variety of carts. It has an excellent security system. The staff are also informative and friendly.

Bertha C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary ann B.  |  First Impressions 
Clasificación:
5.0

The facility is extremely clean and the staff was great would recommend this place to anyone needing storage or renting a uhaul.

RACHEL H.  |  First Impressions 
Clasificación:
5.0

My one complaint that I have is that I arrived at the location at 9pm and the location was closed. I had no notice that the storage part was combined with the truck rental part so I assumed that the storage place would be staffed until 10pm. I think the website should clearly state that you can not sign the contract/ get keys past 7pm. It just states storage access until 10pm. On a positive note, associate Joy was very helpful and accommodating. I really appreciated her assistance.

James M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kathleen C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B.  |  First Impressions 
Clasificación:
5.0

Prices are great. Deals are great . People are great.

Micheal L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin B.  |  First Impressions 
Clasificación:
5.0

Good Service

joaquin e v.  |  First Impressions 
Clasificación:
5.0

Recently needed to rent various moving & storage equipment. Can't say enough positive comments about this U-Haul facility's front end staff. Would definitely recommend. Will definitely use again!

Christopher R.  |  First Impressions 
Clasificación:
5.0

Compared to your Newington location this team was awesome. Extremely helpful. No waiting. Could not have been a better experience.

tom p.  |  First Impressions 
Clasificación:
5.0

The gentleman who helped me was excellent and thorough. The facility is clean and appears to be well managed. Looking forward to using my storage space here.

URSULA B.  |  First Impressions 
Clasificación:
4.0

The storage facility is very clean with ample hallway space. Lots of carts for transporting your goods to the locker.

tann p.  |  First Impressions 
Clasificación:
2.0

We easily made the reservation on line. Getting the storage room took a while and the info was not easily seen by us. A van blocked 3 parking spots at load dock, employees did nothing about it.

Steve N.  |  First Impressions 
Clasificación:
5.0

Delonte was great to work with. 100% Customer Service and spoke well of the company.

WILLIAM P.  |  First Impressions 
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