No commentsAlexis D.
Customer Reviews for U-Haul Moving & Storage of Springfield
Springfield, MA 01119
(Directly across from Napa Auto Parts)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Scott S.
Truck was clean and ready to go. UHaul still makes you go to the counter to retrieve the key , even with on line check out. No express line or designated area so you still have to wait.Adam M.
Make sure you serve customers according to there arrival and not jump whomever first. I was one that was there at 8:30 not realizing they open at 9 so when they finally opened about 10 ppl jumped through the door before me and I was last to be attended. Should have numbers at door for those who arrive can grab and get served accordingly. Other than that it was a pleasure.Hector P.
El cliente no dejó un comentario.russ W.
Better return options... my phone died and i was chargedCandace S.
Brent and Darrell were both very friendly and helpfulJason C.
First of all the cabling wasn't working when uhaul connected to my truck and spent the next hour re wiring the trailer. Then the uhaul employee told me if I returned it the next day even after hours i would only be charged for the one day, which I did. I was charged for both days regardless. I called to complain and uhaul said the manager from the location would call me back, but no one ever called me back. At this point I would never recommend this location or Uhaul Maybe if someone had called me back to explain I would've been satisfied, instead you stole an extra $60 from me congratulations hope it was worth it.Chris B.
All of the staff are very professionalJOHN D.
El cliente no dejó un comentario.Hector M.
Lots of traffic to get to the U Haul center. Would prefer a easier way to get there. But, you have to be centrally located and for that Boston Rd., Springfield is very good. The service was very good and so are the employees. Very polite and professional. Thanks U-Haulsuzanne P.
El cliente no dejó un comentario.cheryl S.
The staff there are very prompt and friendly. My guy Juan Torres was great to deal with. He was very helpful when I picked up the trailer and even was there the next day to help me disconnect the trailer when I returned it.MACK S.
El cliente no dejó un comentario.JOERG B.
Isaiah was awesome. He was very polite and helpful. And his co-worker was also very nice and friendly, but I didn't read her name tag so I can't call her by name. Great, easy, affordable experience.Elizabeth M.
Nothing everything was perfect and costumer service grate , 5 star customer service.Richard A.
El cliente no dejó un comentario.Amber F.
El cliente no dejó un comentario.Tanika M.
easy pick up and drop off. Great customer service.Anthony G.
Staff was very polite and helpful.Gayle S.
El cliente no dejó un comentario.Joseph H.
Get rid of Nicholas Strange He was the worst assist manager I have ever dealt with in my entire life! I will NEVER use uhaul ever again and will spread the word on how horrible Nicholas Strange isGladys V.
Great experience!Brian T.
The 2 young Women; the service rep and the cleaning lady are outstanding hard workers. They treated me very professionally and I was impressed with how clean the showroom and the storage facility was I was expecting to be in and out of there I just have a regular transaction and consumer experience However, they're great personalities and attention to detail kept me there and I shared some stories with them as I was impressed with themFred B.
El cliente no dejó un comentario.Dwight S.
Sales reps were very professional & pleasant and still created a welcoming environment. They answered every one of my questions nicely.Andrew B.
Staff was awesome as was as usual the equipment too.William B.
I went to go gas up and notice the gas cap was severed off so it was tough trying to get cap off, so wasn't carefully inspected before rentedDaniel E.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.Carmen B.
The U-Haul truck was kind of shiesty. It shaked, made some weird noises and honestly it felt unsafe to drive. Other then that every employee was friendly.Joey B.
Excellent service very pleased thank you!KAREN M.
El cliente no dejó un comentario.Taylor C.
No complaintsCameron S.
El cliente no dejó un comentario.SUSAN L.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.David S.
Everything was very satisfactory.Peter K.
Quick pick up and easy drop off. Staff very helpful and friendly.Lynn B.
El cliente no dejó un comentario.Julio A.
Great experience efficient and friendlyJames F.
El cliente no dejó un comentario.Chad H.
El cliente no dejó un comentario.Dwight S.
El cliente no dejó un comentario.Teresa A.
El cliente no dejó un comentario.NELIDA R.
The service was exemplary.Alma C.
Complimentary coffeeJohn C.
The roof of the truck leaked when it rained and water got in and ruined our mattress and couch, now we have to buy new ones and the people assisting me couldn't care less.NICHOLAS K.
El cliente no dejó un comentario.Timothy L.
El cliente no dejó un comentario.Xiomara F.
Amazing employeejorge C.
Make sure the wipers had rubber and all brake lights an blinkers worked !!!!! IT HAILED and I had poor blades on wipersalberlta L.
This location is one of the best U-Hauls I have ever used, and I have been all around the USA. BRENT Lang is a professional General Manager and an Asset to this company. He always treats me right. He deserves a superior performance award. Along with his crew. AGRALAN R.
Excellent customer service!FRED M.
El cliente no dejó un comentario.BRITTANY M.
El cliente no dejó un comentario.Ana L.
El cliente no dejó un comentario.Fredrick V.
Reliable and nice staff!Giana N.
El cliente no dejó un comentario.ESTHER M.
El cliente no dejó un comentario.DENISE G.
Nice people to work withMICHAEL H.
Very good customer serviceMIGUEL G. | Overall Experience
El cliente no dejó un comentario.CARLOS P. | Overall Experience
El cliente no dejó un comentario.Johnnie C.
El cliente no dejó un comentario.Gary D.
Quick and easy return. Staff was friendly and prompt.Brenda V.
Over charging even after I left the gas tank filled poor customer service will not recommend to anyoneMelissa G.
Very helpful and understanding!David K.
El cliente no dejó un comentario.Jenna J.
El cliente no dejó un comentario.Kimesha C.
El cliente no dejó un comentario.MARIA D. | First Impressions
Yo siempre que me voy a mudar cuento con ustedes son los permite excelente muchas graciasMARISOL D. | First Impressions
N/A Great staff !Andrew V.
The mirrors on the truck kept moving and made it very difficult for driving. They would not stay in place and kept moving closer to the truck so I was unable to see the sides of the truck properly.Candice S.
El cliente no dejó un comentario.Kolten C.
Key was broken off in padlock and right door does not close correct so it's very loud. I let the staff know . Everything else was great. Good customer service and nice employees.CHRISTINE S.
The trailer that I booked had faulty lights. The employees handled the situation in an excellent manner and gave me a free upgrade to the next size. Trailer tires also were at the end of the tread wear. If it wasn't for the awesome employees I would have given a lower score.JAMES H.
El cliente no dejó un comentario.Michael M. | First Impressions
Gread jobWindy L.
El cliente no dejó un comentario.Wilfredo F. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER P. | Overall Experience
El cliente no dejó un comentario.Frank W.
Truck was ROUGH. Old, full of dents, bounced all over the place on bad local roads. Paid extra for damage insurance, no one appears to check damage ever.Alexander C.
El cliente no dejó un comentario.Erin L.
El cliente no dejó un comentario.David K.
The app did not work for check in so I had to check in at the counter.Donald B.
El cliente no dejó un comentario.CLIFF F.
Staff was very nice and friendly.Angela N.
El cliente no dejó un comentario.Natalia P.
El cliente no dejó un comentario.CARL M.
Pick up smelled and was dirtyAnnie C.
Customer service can improve greatly, I was met with heavy sighs and being told that I messed up putting in information and it's not his fault, it's mine.Kevin T.
Test drive vehicles and do periodic maintenance.Jeffrey L.
El cliente no dejó un comentario.Joe A.
Your stuff will be secure from people. Location is convenient. Beware… with inside/outside storage. The place definitely has rats. The rats will poop in and all over everything. Make sure to wrap every single and have nothing opened for rats to jump in.TrudyAnn E. | Overall Experience
El cliente no dejó un comentario.lequisha E.
Checking out was a breeze, but checking the truck back in was a nightmare. Not sure what I was doing wrong, but after trying to get on the site to check the truck back in, I gave up, took pictures of the mileage and the truck, drop the keys in the slot and left. Check out should be as easy as check in don't you think?Steven P.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.Ashraf G.
El cliente no dejó un comentario.SYLVAN H. | Overall Experience
Pad lock didn't work. Uhaul leaked and got furniture wet.alex H.
El cliente no dejó un comentario.Derek D.
El cliente no dejó un comentario.Timothy L.
I left 2 family collectibles in the front cab dropped off truck at 8:00 went back at 7:30am and my collectibles were GONE!!!!!! And yes I locked the truck up. The 2 Unhelpful employees didn't seem to careCHESTER C.
El cliente no dejó un comentario.FRED M.
Staff was friendly and helpful and it was quick and easy.AMANDA H.
El cliente no dejó un comentario.GEORGE S.
Working with Brent was always a pleasure, I would say he went above and beyond during the three years I was there. The staff was always pleasant to deal with and helpful. Would definitely use U-haul Boston road again if needed. A huge thank you, and would definitely recommend this store. I was there three years and my stuff came out in the same condition it was stored in. No smell, no damage.Linda F. | Overall Experience
No lighting INSIDE unit so I couldn't see well when I would search for things I had to bring stuff on on narrow walkway to search through my things and roofing inside unit was horrible no access to a bathroom near storage units only in office area which had limited hours.GLORIA R. | Overall Experience
El cliente no dejó un comentario.Meiling R. | First Impressions
El cliente no dejó un comentario.Lukesha M. | Overall Experience
El cliente no dejó un comentario.robert b. | Overall Experience
Thank you to Luz and all the other employees that work therealberto p. | Overall Experience
El cliente no dejó un comentario.Chelsea D. | Overall Experience
El cliente no dejó un comentario.DIANE J. | Overall Experience
El cliente no dejó un comentario.JOHANNA D. | Overall Experience
Nice customer service agents, very polite, answered all of my questions, very helpful.Edith S. | First Impressions
El cliente no dejó un comentario.ELENA C. | Overall Experience
El cliente no dejó un comentario.celine r. | First Impressions
El cliente no dejó un comentario.MIGUEL G. | First Impressions
Easy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.Kyle Q. | First Impressions
My belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility. Thank you for your servicesanthony e. | Overall Experience
El cliente no dejó un comentario.TAVISTDEE R. | Overall Experience
Nicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.Mauirce P. | First Impressions
El cliente no dejó un comentario.Pedro C. | Overall Experience
El cliente no dejó un comentario.Lynne K. | Overall Experience
El cliente no dejó un comentario.olivia c. | First Impressions
El cliente no dejó un comentario.BRANDON L. | First Impressions
Staff is fantastic very friendly an always answered all my questionsDEVIN H. | Overall Experience
Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@HANNAH N. | First Impressions
El cliente no dejó un comentario.LASHANDA L. | Overall Experience
El cliente no dejó un comentario.Courtney A. | Overall Experience
At a time when I really needed help you all was there and I truly mean that thank youGaile A. | Overall Experience
I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.Stephanie C. | Overall Experience
El cliente no dejó un comentario.MILDRED R. | First Impressions
Guy at the counter is a rock star of customer service. 2nd encounter. He is the real dealEric P. | First Impressions
I was very happy with the service they provided for me.Anthony S. | First Impressions
Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.nancy b. | First Impressions
El cliente no dejó un comentario.Moniqua J. | Overall Experience
El cliente no dejó un comentario.ELISABET R. | Overall Experience
El cliente no dejó un comentario.Sasu E. | Overall Experience
El cliente no dejó un comentario.Guillermo Q. | Overall Experience
El cliente no dejó un comentario.ALBERT W. | Overall Experience
GRACIAS MUY AMABLESlucey m. | Overall Experience
Excelente 👌RHAIXA C. | Overall Experience
El cliente no dejó un comentario.Vanessa A. | Overall Experience
El cliente no dejó un comentario.Aleishka S. | Overall Experience
Luz was greatCatherine S. | First Impressions
El cliente no dejó un comentario.lashanda l. | Overall Experience
El cliente no dejó un comentario.june s. | Overall Experience
El cliente no dejó un comentario.chrislena h. | First Impressions
El cliente no dejó un comentario.Ana M. | First Impressions
When I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...ALBERT W. | First Impressions
Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentalsNORMAN H. | Overall Experience
El cliente no dejó un comentario.Rickford F. | Overall Experience
Friendly staff good servicehector o. | Overall Experience
Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.Michael C. | Overall Experience
The manager goes above and beyond to fix problems and helpOCTAVIA J. | Overall Experience
Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm HamelNORMAN H. | First Impressions
El cliente no dejó un comentario.Joselyn S. | First Impressions
There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day longWanda Z. | First Impressions
Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.Shelia M. | Overall Experience
The whole process went smoothly and the staff was helpful and professional. ¡Gracias!Elizabeth T. | First Impressions
Very professional, courtesy, and considerate staff...keep it up guys...RAWLE J. | Overall Experience
El cliente no dejó un comentario.jerry s. | First Impressions
Everyone I spoke to was so helpful and polite something that is rare thank you very muchGaile A. | First Impressions
Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.Lucy V. | First Impressions
El cliente no dejó un comentario.wanda f. | Overall Experience
El cliente no dejó un comentario.MICHELLE F. | Overall Experience
El cliente no dejó un comentario.Karli H. | First Impressions
I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.Wanda A. | Overall Experience
El cliente no dejó un comentario.Darlene G. | Overall Experience
El cliente no dejó un comentario.Jeff C. | First Impressions
manager is friendly and willing to help.OCTAVIA J. | First Impressions
AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and "free month of storage with truck rental" was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!Halley P. | First Impressions
We couldn't have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommendTIANA B. | First Impressions
El cliente no dejó un comentario.Natalie E. | Overall Experience
If I had to rent a storage room again I would go to U-Haul.joyce h. | Overall Experience
Overall great experience!!Christine H. | Overall Experience
El cliente no dejó un comentario.Lourdes C. | Overall Experience
The young man that intended me he was very polite and courteous well-mannered and very helpful 😊Mildred R. | First Impressions
Good customer service.Tykie G. | Overall Experience
Brent was amazing ...great customer service ... great communication skills and very helpfulFelicia G. | First Impressions
El cliente no dejó un comentario.lorimar m. | First Impressions
El cliente no dejó un comentario.Wanda A. | First Impressions
good review for everyone very helpfulNancy A. | Overall Experience
If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievanceclarke h. | First Impressions
El cliente no dejó un comentario.John H. | Online Move In
It should be open at least 2 hours later.BEVERLEY B. | Overall Experience
El cliente no dejó un comentario.VICKI C. | Overall Experience
my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanksRhoda H. | Overall Experience
Brent and Kecia were GREAT! and the rest of the staff too.David S. | Overall Experience
Every body has always been very nice and helpful to me can’t complainVictor A. | First Impressions
Great service great storage keep up the good work..Boston road Springfield MA.Sandra J. | Overall Experience
Amazing customer serviceDorothy T. | Overall Experience
The monthly rate was too high.Robert W. | Overall Experience
very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.Laura M. | First Impressions
Need to exterminate in the summer but other than that it was great.CIARA R. | Overall Experience
Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easierLuz M. | Overall Experience
Manager Brent and employees were always helpful and friendly!Cheryl P. | Overall Experience
My needs were met quickly and efficiently!Cheryl P. | First Impressions
Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that storeCurtis J. | First Impressions
The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!Shelia M. | First Impressions
Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.Mark R. | First Impressions
The manager was great and forward towards my concern and questions happy birthdayNancy A. | First Impressions
They were very helpful and thank you.Lisa B. | Overall Experience
They were very helpful thats all I have to say I will recommend to any one else. GraciasLisa B. | First Impressions
Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.Theresa S. | First Impressions
This experience was 100 times better than the last time i went here.april m. | Overall Experience
It seems that you are force to buy a lock.rafael I. | Overall Experience
The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!Jane C. | Overall Experience
Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.jose z. | Overall Experience
I was very happy with your spfd location.Mary S. | Overall Experience
Good servicestenisha t. | First Impressions
Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!Dave W. | Overall Experience
My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.LISA O. | Overall Experience
Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a 'hello.'Janine S. | Overall Experience
nice place rent a truck or storage ECT there the people that work there are nice alsopatricia j. | Overall Experience
I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!alfred b. | Overall Experience
Need to fix back door Don't feel welcome Need value customers Need to build a good customers relationshipsEliseo G. | Overall Experience
I had a pleasant experience during my recent move.Lori r. | Overall Experience
Better customer serviceEliseo G. | Reservación
Better customer6 serviceEliseo G. | Reservación
Thank you. Great service and peopleMICHAEL K. | Overall Experience
Servicios adicionales en esta ubicación
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