When I made my reservation, I was told I could pick up the truck an hour before the store opened by using the 24/7 Truck Share check in on my smartphone. When I arrived at the store at 9:15 am, the app told me my order was switched to in person pickup. So I had to wait for 45 minutes for the store to open. Then had to wait another 20 minutes while the truck was checked in and cleaned before I could take it. This fiasco caused my movers to have to wait around for me for an hour 15 minutes.JEFFREY C.
Customer Reviews for U-Haul Moving & Storage of Springdale
Mobile, AL 36608
(across from Jason's Deli)
Services at this Location:
- Mon-Fri: 8:30 am - 5:30 pm
- Sat: 9 am - 4 pm
- Sun: 10 am - 3 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only difficulty I had was locating a cart during the move in/move out process.Timothy J. | Overall Experience
Customer did not leave a comment.michael p. | First Impressions
Customer did not leave a comment.Jessica W. | First Impressions
The initial location I reserved, did not have any employees there and the did not return my call after initial contact. I had to wait 15 minutes at the next location for the employee to finish using the bathroom. The vehicle was very jerky and the check engine light came on right after I picked the vehicle up. Call in customer service was excellent, but I would have hated to be on a deadline.STARISK W.
Have a sign on the door telling us where to park. Other than that, the guy who helped me was fantastic.Deirdre S.
Customer did not leave a comment.TERESIA J. | Overall Experience
Customer did not leave a comment.Azlean W. | First Impressions
No parking lot at allKurt H.
Customer did not leave a comment.Ennius C. | Overall Experience
Ethan made the process so easy. He was very professional and so friendly. I will definitely be using this location againSHATAY A.
The only complaint I have is that I moved into the unit Nov 1, and out on the 13th. I paid for a month in advance. I was told at checkout, that they do not refund partial payments. I was due over $120. There is no way I am paying for something I'm not getting full use of.. Especially in todays economy. I am not even sure this is legal, and will pursue further if I dont get my money back. I need my money back, asap. I reported this to the Asst.GM and he will get with GM and he is supposed to get with me on Monday.KATHRYN C. | Overall Experience
Customer did not leave a comment.DAVID M.
This was not the location I had reserved or the truck I had reserved. The staff was very nice and made up for the issueWAYNE B.
The guy that waited on me is very niceSHEILA W. | First Impressions
My only note is that i could not find any carts to help move my boxes.Timothy J. | First Impressions
Customer did not leave a comment.Shaquanda H. | Overall Experience
Keep up the great work.. and excellent customer service ðŸ‘ŒTERRY T.
Customer did not leave a comment.KAREN A.
Customer did not leave a comment.joe h. | Overall Experience
Lady behind the counter was absolutely rude, no care for working, and genuinely didn't want to be thereTOBY E.
Clerk that served us was rude. Had her child of maybe 2 or 3 years old at work with her and couldn't do her job for taking care of him. We had reserved and paid for a dolly. She told us they don't have dolly's at that location. Couldn't do anything to get us a dolly. Didn't want to give us the mattress covers we had prepaid for even though she had plenty on her display pegs. She finally gave us those. Had also told us they didn't have furniture pads which we had also prepaid for. She finally left her son with us and went and found the pads. Very unprofessional. This was not the location we had reserved our truck at. They moved it a day before pick up to this location. We would never recommend this location. Also, our truck was reserved for 1:30 pickup and they called to ask if we could pick up at 4:30 as it was not ready. Setting us back 3 hours on our loading and causing us to load in the dark. Very disappointed with the Springdale location!!!James D.
Customer did not leave a comment.DEBORAH T.
Never received the appliance dolly I rentedTrey W.
One of the best storages . Great prices, and helpful service!!jasmine r. | Overall Experience
Customer did not leave a comment.Richard B. | Online Move In
Customer did not leave a comment.charles c. | First Impressions
Great customer serviceBONTA W.
Customer did not leave a comment.Andrea W.
Customer did not leave a comment.johnny L. | Overall Experience
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.Gordon W.
Great service, easy processLISA S.
Christopher was very helpfulKenneth S. | First Impressions
I was a little disappointed, I filled out the contract online for 5 hours but, when I got to the pickup place, I only had 3 hours. But the attending person was very helpful, and worked with me, because I had to go pass the stated time.PAUL J.
Customer did not leave a comment.Edward K. | First Impressions
The facility seem to have a hard thin keeping employees, I recommend purchasing a gate remote to access the facility at your convenienceELIZABETH C. | Overall Experience
Customer did not leave a comment.DARALYNN R. | Overall Experience
More vehiclesJohnny C.
Customer did not leave a comment.Luis M. | First Impressions
Customer did not leave a comment.Shamika V.
I had a fast a friendly check out and my move in was a breeze. Thanks for making my experience so easy.Libeada m. | First Impressions
I was unsure as to where to park the vehicle. I pull in and there was a gate they I could not open and very limited parking. Staff was really helpful though.TRENHOLM E.
Excellent customer service.HETTIE V. | First Impressions
Customer did not leave a comment.mable d. | First Impressions
Customer did not leave a comment.alex A.
Customer did not leave a comment.BERNARD R.
Building is kept clean and secure , outstanding customer service.alex a. | First Impressions
Customer did not leave a comment.Kenya T.
Customer did not leave a comment.James W.
Customer did not leave a comment.CONRAD W. | First Impressions
Customer did not leave a comment.lisa B.
The staff was great and I left completely satisfied with my new storage unit. The only thing that was a cause for concern, is due to being active duty military, I was asked for my commanding officer's name and phone number. I was told that this was company policy in the case a service-member is deployed or any situation that would warrant contacting military officials. The reason that this is an issue is because a service-member's commanding officer (CO) changes quite frequently. It's a temporary billet assignment not one permanent person. A better point of contact could possibly be the manpower headquarters element for the particular branch of service. The service-member should be able to generate that information. Just an aspect to consider regarding service-members.jeff a. | First Impressions
Customer did not leave a comment.BROOKE T.
Customer did not leave a comment.robert w. | First Impressions
Customer did not leave a comment.Micheal W.
Good siteGuy F.
Your CSR was great! Friendly, courteous, and very helpful! He answered all of my questions and had a pleasant and kind attitude.JENEICE J.
The lady that checked in the truck was great!Frances G.
Didn't have the furniture pads I requested - and needed. And wasn't told ahead of timeYUELL B.
Customer did not leave a comment.LITA T.
Customer did not leave a comment.nestor A.
Customer did not leave a comment.Mary W.
Customer did not leave a comment.JOHN M T. | First Impressions
Customer did not leave a comment.James A.
None! Everything and Everyone was very helpful and polite! Thank You!Joseph M.
Customer did not leave a comment.Osben C.
Arrived at location. 9:40 am. Doors were locked. Rep was inside. We parked the truck. He finally came outside and stated we must move it. Charged me $60 late fee . We were to return at 9am instead of 10am when we picked it up.Kimberly D.
Customer did not leave a comment.CODY R.
Customer did not leave a comment.Victoria S.
Customer did not leave a comment.Marcus S.
When I switched my pick up time online, I never received another email that had the new information in it. It was confusing because when I changed the time, it automatically changed the location. Additionally, in the store they said that all pick up trucks had to do an in person check in. But it gave me the option for online when I booked. Just some confusing things about the website! The staff at the location was amazing was even found my credit card I left behind!Amanda S.
Thank you so much Alana😀Lewis W. | First Impressions
Small parking area out front to return vehicle.James Y.
Customer did not leave a comment.CANDICE M.
They are great just wish they stayed open laterDANIEL B. | First Impressions
No warning about how sluggish the truck ran up to 50 mph.Thomas B.
Customer did not leave a comment.BENJAMIN S.
Customer did not leave a comment.Douglas C.
Nothing. The customer service is beyond excellent. I also have a unit and the staff is always pleasant and friendly. I would and will recommend and come back. I went to other UHAUL places and never received the courteous treatment that I receive at this location.KATHY B.
Customer did not leave a comment.Jeffrey V.
Customer did not leave a comment.loukisha s. | First Impressions
Everything is great! I recommend this location for storage to everyone! Friendly and lovable staff!Kenton W. | First Impressions
The brake makes metal noise and pushy.Kiho K.
Customer did not leave a comment.AMY L.
Customer did not leave a comment.Brashawn Y.
The service guy was very friendlyMICHAEL J.
The managers at this location were nice, professional, as well as personal. I was treated like family and like they had known me a long time,, didn't treat me as a dollar sign. I also rented a 10 x 10 storage bin that they held for me knowing I was coming form Birmingham, AL and not sure when I would arrive. It was a wonderful experience.GREGORY M.
I had a positive experience in every way. Salesperson was courteous and helpful.Sandra P.
Customer did not leave a comment.Samuel R. | Online Move In
A larger parking lot.PAMELA S.
Not much. Employee was great.CORWIN N.
Customer did not leave a comment.Marzelous H.
Please state whether or not equipment is available before purchasing. I ordered a utility dolly so I could move my furniture downstairs; however I assumed the dolly was in the back of the uhaul when i picked it up because I heard a lot of noise while driving. It was not. No one called to say anything about the miscommunication. So I called and the lady directed me to go and pick up one from a different location. My car is too small to pick one up so I had to drive the uhaul which resulted in more miles which thus resulted in more charges than anticipated. Which also costed me more time because of traffic. It was inconvenient.Allison C.
Customer did not leave a comment.Kisha S.
Customer did not leave a comment.Marcus J.
Nothing. Representative was efficient. Everything went smoothlyJohn S.
Customer did not leave a comment.Sandra R. | First Impressions
Customer did not leave a comment.Alice H.
The heater did not work and it was 40 degrees and the inside was dirty with an odd scentKenneth W.
Customer did not leave a comment.Terry A.
Austin and Alana were Great at helping my needs for the move!! I am glad that they had a 26' truck available! That made our move Great ! They are very helpful and kind! Thank You From JOE AND NICOLE!Joseph M.
Customer did not leave a comment.Thomas E.
The couple that run this office is very nice and knowledgeableRose M.
Tell your employees to not accuse customers of stuff they didn't do.Dylan B.
Customer did not leave a comment.Jonathan M.
Customer did not leave a comment.CHERRY W. | First Impressions
Great experience!Douglas B.
My experience was different for the two locations the equipment was split between. The UHAUL on 3755 Airport Rd rep showed no concern for the inconvenience of not having a dolly with the truck. The purpose of the reservation is to reserve equipment for the appointment. Then the guy told me I couldn't park my vehicle in their parking lot. Now I'm a customer but I cannot park there temporarily. When I raise concerns about not having a dolly to haul my appliances from a 3rd level unit he stated I just need to go find my own dolly from another store. I received not support on this matter. I had to do all the running around myself even though I reserved it. The next split location was in an entire different city it took over and hour to get a dolly makes no sense. I called corporate and the woman I spoke to stated equipment isn't guaranteed so you should expect to not always get what you reserve. I said so inconveniencing the consumers is practice of this company and we should just accept that. She stated I would be contacting in 72 hours. I haven't heard anything as of yet. By the way I paid nearly $300 and that's way to much money to not be compensated or accommodated for anything. Going forward I will not use this company.Vvonaka R.
Customer did not leave a comment.Alandia D.
Customer did not leave a comment.ANNETTE J.
Customer did not leave a comment.Charlene W. | First Impressions
The truck needed gas.Margaret H.
Super friendly and accommodating.Theresa I.
Customer did not leave a comment.Latrice S.
Customer did not leave a comment.Sherrie V.
Customer did not leave a comment.Anthony S.
The worker was very helpfu getting me checked outl and didn't have to go through that horrible online after hours check in that took an hour to complete.Shannon W.
The owners are the sweetest, most accommodating people I've ever done business with. I will definitely use this location vs any other for any U-Haul or storage needs.Kenya B.
Customer did not leave a comment.Gregory B.
Everything was perfect!!Loveda L.
Customer did not leave a comment.Nicholas T.
Damien was wonderful! Answered all my questions and explained things thoroughly and was extremely nice! I've never used Uhaul before, but I definitely will again because of Damian !Catherine S.
Customer did not leave a comment.Christian S.
Customer did not leave a comment.Jackson P.
Customer service was excellent!! Very friendly and helpful. Quick service.Sarah M.
Customer did not leave a comment.Arrick G.
My experience was super. The online reservation made it quick . The gentleman who handled my transaction was friendly and humorous. He wasted no time in processing my order and I was on my way without glitch.Vivian B.
Customer did not leave a comment.Tina W.
Nothing at this timeJames J.
Customer did not leave a comment.Gregory G.
The couple that manages this U-haul establishment were AWESOME! They were extremely helpful, friendly and personable. Nothing was too much trouble. If I need another U-Haul truck, I will certainly look forward to renting from them, again!ronald H.
Customer did not leave a comment.Freea J.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.Catherine S.
Customer did not leave a comment.Douglas T.
Everything was exactly as advertised. Friendly helpful staff. Have only had a unit a week or so.Brenda W. | First Impressions
N/atamichael l. | First Impressions
Everything was above and beyond professional.Phyllis C. | First Impressions
Was very impressed with Alana ..very helpful and a happy personPat D. | First Impressions
It was a very nice experience. We moved our office files in in the rain and they were completely helpful. Very nice owner and staff!!Bay C. | First Impressions
The staff was very professional .Sandra A. | Reservation