Never received the appliance dolly I rentedTrey W.
Customer Reviews for U-Haul Moving & Storage of Springdale
Mobile, AL 36608
(across from Jason's Deli)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: 10 a. m. - 3 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
One of the best storages . Great prices, and helpful service!!jasmine r. | Overall Experience
El cliente no dejó un comentario.Richard B. | Online Move In
El cliente no dejó un comentario.charles c. | First Impressions
Extraordinario servicio al clienteBONTA W.
El cliente no dejó un comentario.Andrea W.
El cliente no dejó un comentario.johnny L. | Overall Experience
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.Gordon W.
Great service, easy processLISA S.
Christopher was very helpfulKenneth S. | First Impressions
I was a little disappointed, I filled out the contract online for 5 hours but, when I got to the pickup place, I only had 3 hours. But the attending person was very helpful, and worked with me, because I had to go pass the stated time.PAUL J.
El cliente no dejó un comentario.Edward K. | First Impressions
The facility seem to have a hard thin keeping employees, I recommend purchasing a gate remote to access the facility at your convenienceELIZABETH C. | Overall Experience
El cliente no dejó un comentario.DARALYNN R. | Overall Experience
More vehiclesJohnny C.
El cliente no dejó un comentario.Luis M. | First Impressions
El cliente no dejó un comentario.Shamika V.
I had a fast a friendly check out and my move in was a breeze. Thanks for making my experience so easy.Libeada m. | First Impressions
I was unsure as to where to park the vehicle. I pull in and there was a gate they I could not open and very limited parking. Staff was really helpful though.TRENHOLM E.
El cliente no dejó un comentario.Lilly M. | Overall Experience
Excellent customer service.HETTIE V. | First Impressions
El cliente no dejó un comentario.mable d. | First Impressions
El cliente no dejó un comentario.alex A.
El cliente no dejó un comentario.BERNARD R.
Building is kept clean and secure , outstanding customer service.alex a. | First Impressions
El cliente no dejó un comentario.Kenya T.
Thank you for your service.Alvin M. | Overall Experience
Great customer service.rhonda g. | Overall Experience
Alana and her husband were very knowledgeable and very friendly. The young man who took care of me on the 13th was very respectful and also knowledgeable. I will definitely use this facility again. I give them a 10 out of 10.Annette G. | Overall Experience
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.CONRAD W. | First Impressions
El cliente no dejó un comentario.lisa B.
El cliente no dejó un comentario.Joycelyn W. | Overall Experience
The staff was great and I left completely satisfied with my new storage unit. The only thing that was a cause for concern, is due to being active duty military, I was asked for my commanding officer's name and phone number. I was told that this was company policy in the case a service-member is deployed or any situation that would warrant contacting military officials. The reason that this is an issue is because a service-member's commanding officer (CO) changes quite frequently. It's a temporary billet assignment not one permanent person. A better point of contact could possibly be the manpower headquarters element for the particular branch of service. The service-member should be able to generate that information. Just an aspect to consider regarding service-members.jeff a. | First Impressions
Ms. Bridgette was really helpful and I’d recommend her to anybodyMeah S. | Overall Experience
The staff was very friendly and kind and knowledgeable about all my needs I surely appreciate them. Thanks M Yorkmelinda y. | Overall Experience
El cliente no dejó un comentario.BROOKE T.
El cliente no dejó un comentario.robert w. | First Impressions
El cliente no dejó un comentario.KEITH M. | Overall Experience
El cliente no dejó un comentario.Micheal W.
Good siteGuy F.
Your CSR was great! Friendly, courteous, and very helpful! He answered all of my questions and had a pleasant and kind attitude.JENEICE J.
The lady that checked in the truck was great!Frances G.
El cliente no dejó un comentario.isaiah j. | Overall Experience
Didn't have the furniture pads I requested - and needed. And wasn't told ahead of timeYUELL B.
El cliente no dejó un comentario.LITA T.
El cliente no dejó un comentario.nestor A.
Unit I rented was taken. And wasn't what I expected.YEKATERINA T. | Online Move In
El cliente no dejó un comentario.Mary W.
El cliente no dejó un comentario.deangelo w. | Overall Experience
El cliente no dejó un comentario.JOHN M T. | First Impressions
Great placeMontrez P. | Overall Experience
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.Herman C. | Overall Experience
The Staff is Awesome,Polite and helpful! Thank You for everything!Joe M. | Overall Experience
None! Everything and Everyone was very helpful and polite! ¡Gracias!Joseph M.
El cliente no dejó un comentario.Osben C.
El cliente no dejó un comentario.herbert f. | Overall Experience
El cliente no dejó un comentario.Carletha W. | Overall Experience
Arrived at location. 9:40 am. Doors were locked. Rep was inside. We parked the truck. He finally came outside and stated we must move it. Charged me $60 late fee . We were to return at 9am instead of 10am when we picked it up.Kimberly D.
El cliente no dejó un comentario.deangelo w. | First Impressions
El cliente no dejó un comentario.CODY R.
El cliente no dejó un comentario.Victoria S.
El cliente no dejó un comentario.Marcus S.
When I switched my pick up time online, I never received another email that had the new information in it. It was confusing because when I changed the time, it automatically changed the location. Additionally, in the store they said that all pick up trucks had to do an in person check in. But it gave me the option for online when I booked. Just some confusing things about the website! The staff at the location was amazing was even found my credit card I left behind!Amanda S.
Thank you so much Alana😀Lewis W. | First Impressions
El cliente no dejó un comentario.Demarcus C. | First Impressions
This is an excellent storage facility it is always clean and very well maintained. I rented a storage unit from them for over two years. The Robertson's (the purveyor's for U-haul) are so nice, helpful, caring and make the over all experience a 11 out of 10. If you have an opportunity or need to rent a storage unit...MAKE SURE YOU CHOOSE THIS LOCATION!! You won't be sorry.Jon F. | Overall Experience
Small parking area out front to return vehicle.James Y.
El cliente no dejó un comentario.CANDICE M.
Overall, a great experience. I was sorry to leave and would have stayed if the site were closer to our new residence. Management could even have been nicer or more cooperative.Barbara S. | Overall Experience
They are great just wish they stayed open laterDANIEL B. | First Impressions
No warning about how sluggish the truck ran up to 50 mph.Thomas B.
El cliente no dejó un comentario.BENJAMIN S.
Alana and her team were amazing and always very friendly! I would highly recommend this location!Douglas C. | Overall Experience
El cliente no dejó un comentario.Douglas C.
El cliente no dejó un comentario.chashity l. | Overall Experience
El cliente no dejó un comentario.amber r. | Overall Experience
Nothing. The customer service is beyond excellent. I also have a unit and the staff is always pleasant and friendly. I would and will recommend and come back. I went to other UHAUL places and never received the courteous treatment that I receive at this location.KATHY B.
El cliente no dejó un comentario.Jeffrey V.
El cliente no dejó un comentario.loukisha s. | First Impressions
El cliente no dejó un comentario.Keith F. | Overall Experience
El cliente no dejó un comentario.Crystal M. | Overall Experience
Everything is great! I recommend this location for storage to everyone! Friendly and lovable staff!Kenton W. | First Impressions
The brake makes metal noise and pushy.Kiho K.
El cliente no dejó un comentario.AMY L.
El cliente no dejó un comentario.Brashawn Y.
The service guy was very friendlyMICHAEL J.
The managers at this location were nice, professional, as well as personal. I was treated like family and like they had known me a long time,, didn't treat me as a dollar sign. I also rented a 10 x 10 storage bin that they held for me knowing I was coming form Birmingham, AL and not sure when I would arrive. It was a wonderful experience.GREGORY M.
I had a positive experience in every way. Salesperson was courteous and helpful.Sandra P.
El cliente no dejó un comentario.Samuel R. | Online Move In
A larger parking lot.PAMELA S.
Very friendly staff. Convenient location.herbert f. | First Impressions
Not much. Employee was great.CORWIN N.
El cliente no dejó un comentario.Marzelous H.
Please state whether or not equipment is available before purchasing. I ordered a utility dolly so I could move my furniture downstairs; however I assumed the dolly was in the back of the uhaul when i picked it up because I heard a lot of noise while driving. It was not. No one called to say anything about the miscommunication. So I called and the lady directed me to go and pick up one from a different location. My car is too small to pick one up so I had to drive the uhaul which resulted in more miles which thus resulted in more charges than anticipated. Which also costed me more time because of traffic. It was inconvenient.Allison C.
Always so nice and accommodatingCHRISTI S. | First Impressions
El cliente no dejó un comentario.Marvin L. | Overall Experience
El cliente no dejó un comentario.Kisha S.
El cliente no dejó un comentario.Marcus J.
Nothing. Representative was efficient. Everything went smoothlyJohn S.
Great experience. Had to keep our furniture in storage until we signed for our house. Nice, clean, and convenient.Nancy D. | Overall Experience
El cliente no dejó un comentario.Sandra R. | First Impressions
El cliente no dejó un comentario.Alice H.
The heater did not work and it was 40 degrees and the inside was dirty with an odd scentKenneth W.
El cliente no dejó un comentario.Terry A.
Owners and staff were so very nice and helpful. Highly recommendstephani l. | Overall Experience
El cliente no dejó un comentario.Ciara N. | Overall Experience
Austin and Alana were Great at helping my needs for the move!! I am glad that they had a 26' truck available! That made our move Great ! They are very helpful and kind! Thank You From JOE AND NICOLE!Joseph M.
El cliente no dejó un comentario.Thomas E.
The couple that run this office is very nice and knowledgeableRose M.
Tell your employees to not accuse customers of stuff they didn't do.Dylan B.
El cliente no dejó un comentario.Jonathan M.
El cliente no dejó un comentario.CHERRY W. | First Impressions
El cliente no dejó un comentario.Amanda G. | First Impressions
Great experience!Douglas B.
My experience was different for the two locations the equipment was split between. The UHAUL on 3755 Airport Rd rep showed no concern for the inconvenience of not having a dolly with the truck. The purpose of the reservation is to reserve equipment for the appointment. Then the guy told me I couldn't park my vehicle in their parking lot. Now I'm a customer but I cannot park there temporarily. When I raise concerns about not having a dolly to haul my appliances from a 3rd level unit he stated I just need to go find my own dolly from another store. I received not support on this matter. I had to do all the running around myself even though I reserved it. The next split location was in an entire different city it took over and hour to get a dolly makes no sense. I called corporate and the woman I spoke to stated equipment isn't guaranteed so you should expect to not always get what you reserve. I said so inconveniencing the consumers is practice of this company and we should just accept that. She stated I would be contacting in 72 hours. I haven't heard anything as of yet. By the way I paid nearly $300 and that's way to much money to not be compensated or accommodated for anything. Going forward I will not use this company.Vvonaka R.
El cliente no dejó un comentario.Alandia D.
El cliente no dejó un comentario.ANNETTE J.
El cliente no dejó un comentario.Charlene W. | First Impressions
The truck needed gas.Margaret H.
Super friendly and accommodating.Theresa I.
El cliente no dejó un comentario.Latrice S.
El cliente no dejó un comentario.Sherrie V.
El cliente no dejó un comentario.Anthony S.
The worker was very helpfu getting me checked outl and didn't have to go through that horrible online after hours check in that took an hour to complete.Shannon W.
The owners are the sweetest, most accommodating people I've ever done business with. I will definitely use this location vs any other for any U-Haul or storage needs.Kenya B.
El cliente no dejó un comentario.Gregory B.
Everything was perfect!!Loveda L.
El cliente no dejó un comentario.Nicholas T.
Damien was wonderful! Answered all my questions and explained things thoroughly and was extremely nice! I've never used Uhaul before, but I definitely will again because of Damian !Catherine S.
El cliente no dejó un comentario.Christian S.
El cliente no dejó un comentario.Jackson P.
Customer service was excellent!! Very friendly and helpful. Quick service.Sarah M.
El cliente no dejó un comentario.Arrick G.
My experience was super. The online reservation made it quick . The gentleman who handled my transaction was friendly and humorous. He wasted no time in processing my order and I was on my way without glitch.Vivian B.
El cliente no dejó un comentario.Tina W.
Nothing at this timeJames J.
El cliente no dejó un comentario.Gregory G.
The couple that manages this U-haul establishment were AWESOME! They were extremely helpful, friendly and personable. Nothing was too much trouble. If I need another U-Haul truck, I will certainly look forward to renting from them, again!ronald H.
El cliente no dejó un comentario.Freea J.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.Catherine S.
El cliente no dejó un comentario.Douglas T.
El cliente no dejó un comentario.Melanie M.
El cliente no dejó un comentario.Kimberly H.
The pick up was very easy to find and the people were great to deal with.. Very helpful and professional.Dominick W.
El cliente no dejó un comentario.Curtis T.
The guy was super nice!Richard F.
El cliente no dejó un comentario.Sereta F.
El cliente no dejó un comentario.Lucius S.
El cliente no dejó un comentario.Christopher W.
The owners are fantastic people, and will go above and beyond to help.Heath H.
Se los recomiendo a todos. They are awesome. Very helpful.Donna T.
The staff at the pickup location was phenomenal!joshua G.
El cliente no dejó un comentario.Jacqulynn J.
Thank you so much for your professionalism and courtesy.lewis w. | First Impressions
Each location I visited the staff was very friendly and helpful. Even, during these difficult times its really nice to see people smile and I must say the location on the service road GREAT GREAT customer service.Sandra R. | First Impressions
Everything was exactly as advertised. Friendly helpful staff. Have only had a unit a week or so.Brenda W. | First Impressions
N/atamichael l. | First Impressions
Everything was above and beyond professional.Phyllis C. | First Impressions
Was very impressed with Alana ..very helpful and a happy personPat D. | First Impressions
It was a very nice experience. We moved our office files in in the rain and they were completely helpful. Very nice owner and staff!!Bay C. | First Impressions
The staff was very professional .Sandra A. | Reservación