Very friendly and knowledgeable staffTami G. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Springdale
Springdale, AR 72764
(@ Springdale/Fayetteville Line)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo8 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Thomas T.
El cliente no dejó un comentario.April J.
El cliente no dejó un comentario.Karyl S.
El cliente no dejó un comentario.SAROJ S.
Excellent personal experience received from the teamarcides R.
El cliente no dejó un comentario.Karyl S.
My online reservation, for whatever reason, couldn't be found. The guy working at the desk stated that's normal. That doesn't sound "normal" to me. He wound up doing another reservation while I was there, and it was approximately $50 more than my online reservation. Not pleased with that. Also, my truck had a check engine light within two miles of leaving the dealer.SHAWN W.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Jeffery M.
El cliente no dejó un comentario.Tamera R.
Good customer service. My preferred location.Rojai C.
Terrible customer service. I was in the store for about 20 minutes and nobody was in the front desk. To check out and pay for the trailer on my first visit took about 30 minutes.Gustavo G.
El cliente no dejó un comentario.Joseph R.
El cliente no dejó un comentario.Don S.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Blake C.
The young man that helped me was very professional he went over and above trying to help me find the perfect size storage unit that I needed.Lasundre T. | First Impressions
El cliente no dejó un comentario.Reid C.
If they had more workers or not give out broken trucksOmar A.
The gentleman that helped me was so kind and helpful. I wish I could remember his name. I was having an emotional morning and he treated me with so much respect and understanding. He gets an EXCELLENT rating from me.STEPHANIE W.
Everything was perfect. The employees were super helpful the storage building was nice just what I was looking for.Joyce W. | First Impressions
El cliente no dejó un comentario.Neil J.
Employees were doing burn outs in rental trucks and employee failed to tell me that the running lights didn't work so I drove an hour and a half with flashers onAli P.
Great customer service.Greg P.
El cliente no dejó un comentario.Jeffery M.
We rented a small ramp trailer to haul a motorcycle. Would have been nice to be able to put a lock on the trailer hitch when we stopped at hotels overnightKevin B.
El cliente no dejó un comentario.kevin m. | Overall Experience
All is Good! :)CECIL C.
The location did the best they could, but my truck was not available when I arrived. I received a call from a U-Haul rep earlier in the week, they moved my location to another place in Fayetteville, AR. I flew into to town, took a car service to the location only to find out that my 20ft truck was not there. So without any other options to go pick up another truck I had to take a 15ft truck and trailer and had to catch a ride to another location to pick it up. U-Haul could have done better on this. I don't plan to rent with them again.Lewatis M.
No additional issues, but the same problem I had written above over the cancelled load share.Matthew M.
everything was goodBill C.
The overall communication process on pickup location was basically non-existent. I specified a different pickup location, but was never told that my specified pickup location changed. I had to call to specifically ask where I was supposed to pickup at.SHAWN W.
El cliente no dejó un comentario.Jeffery M.
Drop off lock box was missing a lock and I was not able to drop off the key when returning the vehicle after hours, and had to come back to the facility the next morning to leave the key.Linda D.
Nice people if I had any questions all I had to do is ask.Joyce W. | Overall Experience
Have the Young man at the counter explain things better.Daniel M.
El cliente no dejó un comentario.Jeremy S.
The online ordering system didnt go through properly for some reason idk. And they originally didnt have record of the boxes and stuff i ordered. But they worked it out and it was alright.Dalton O.
Associates in the store were clueless when it came to operating company software.Collin R.
2 hours late to open the store,CHRIS B.
El cliente no dejó un comentario.Dwayne T.
I overheard a conversation among staff that a new General Manager had taken over the site and fired most or all the existing employees. Their replacements were very young and very inexperienced. By the time the trailer was hooked up their inexperience became apparent. I left and as soon as I could I double checked the hookup.Dale W.
El cliente no dejó un comentario.Jamie R.
Service was good. Trailer was dirty but functional. Got charged an extra $50 that I still don't understand and would like an explanation. I will try not to use uhaul again in the future if possible because of this confusion.Kenneth K.
La joven que me atendió fue muy amable sin hablar español ella puso todo de su parte para dar me un gran servicioCaroline J. | First Impressions
The guys at the desk were very niceKatelin F.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.emily N.
My pick Up time was changed 3 times! The. I wasn't allowed as many hours rents Iad I had scheduled and was toldAlana A.
Adult woman wearing pigtails and emo makeup like a weirdo was overly friendly with my husband. Very odd and inappropriate.Chase S.
Mileage and gas was inaccurate, equipment wasn't clean, middle break light was not working, trash in the main cab.Elijah C.
El cliente no dejó un comentario.Bob G.
El cliente no dejó un comentario.Deborah R.
El cliente no dejó un comentario.joyce E.
El cliente no dejó un comentario.Kim E.
Customer service was outstanding. Very friendly and helpful. The parking lot was crowded and hard to get around in because people were loading/unloading in the storage area. A larger parking lot would be ideal but probably not possible. Otherwise very good experience with this location. Would certainly recommend.BEVERLY C.
Truck was old and ragged but the service was excellentclay F.
El cliente no dejó un comentario.Rebecca H.
You should correctly bill them - I was OVERCHARGED BY MORE THAN $3,100.00. IT WAS SUPPOSED TO BE REFUNDED AND NOW NO ONE WILL ANSWER MY CALLS OR EMAILS. TERRIBLE CUSTOMER SERVICE.Monica F.
Staff was always rude and not helpful. Towards the end of my rental time the price was increased but yet you couldnt use the front door majority of the time. You then had to use the side door but yet there was only maybe two spots to park in to unload your stuff due to all the crap and trash laying around on the side. Trying to get through on the phones was the most ridiculous time consuming waste of time! I will never uhaul again and this place just takes the cake on crappy business!Lexus M. | Overall Experience
Make it easier to do online pickup. Location services wouldn't work even after following instructions. Also the wait was long insideNicole S.
El cliente no dejó un comentario.larry N.
El cliente no dejó un comentario.John Y.
El cliente no dejó un comentario.Jose H.
Great experience!Phillip S.
El cliente no dejó un comentario.Nancy K.
El cliente no dejó un comentario.Laura A.
This place is outstanding! Friendly courteous and fast! ¡Gracias!GAIL D.
Please clean the windows. Thanks!melissa J.
El cliente no dejó un comentario.Kenneth C.
El cliente no dejó un comentario.Kenneth C.
El cliente no dejó un comentario.chris D.
El cliente no dejó un comentario.JUAN B.
The restroom was out of order and only 1 person was able to assist customers. I also got charged a cleaning fee for an already dirty truck. I would like a refund for the fee.Tammy T.
El cliente no dejó un comentario.GREGORY L.
Great customer service. They all seemed well trained. Kudos to manager Robert Sweet, the hardest working man I know. Keep up the good work.Maurice J.
Overcharged and ignored are all you will get from this locationArmondo V.
employees helpful and quick serviceSelena M.
Check in process was horrible. I tried to check in on-line. Still had to stand in line for 45 minutes. Please get a faster check in process. You wanted a passport picture and employment verification. Really? I am retired and â€¦â€¦.Jack B.
Manager Mr. Robert Sweet is very courteous and professional. I will be returning for ALL future moving needs.maurice J.
El cliente no dejó un comentario.Garnel M.
El cliente no dejó un comentario.linda D.
El cliente no dejó un comentario.Mike W.
The young man behind the camper was a great help. Thanks for everything guys!shavaunta B.
El cliente no dejó un comentario.steve V.
El cliente no dejó un comentario.CORTNEY W.
El cliente no dejó un comentario.matthew O.
Answer the phone!!!!!!! 16 phone calls before they decided to answer before the call center does and this was not the only time. It is every single day!! 1:36-redialed 21 times before I got them. 4:03-14 tries. Today 36 times redialing before I got them. At 1:15 left a message after countless times redialing, left message for manager to call to settle account. No return call. I probably won't do any referrals.Richard H.
El cliente no dejó un comentario.Kevin M.
I was overcharged. And no one will pick up the phone to explain whyally J.
El cliente no dejó un comentario.Hayden B.
El cliente no dejó un comentario.Terry A.
My rental confirmation listed pickup/return as Johnson Hardware in Fayetteville AR. When I arrived to pick up the truck, I was told I had to go to the next town, Springdale, to pick it up. Frustrating and ran me late to my destination.LUCINDA H.
El cliente no dejó un comentario.Susan S. | Overall Experience
All Uhaul personnel encountered during this rental were polite, friendly, and efficient. If the gentleman that issued the trailer and the young man that received it can be identified by documentation, please recognize them for excellence in customer service!Gary G.
At both uhaul locations there wasn't enough people there the line was more than an hour.Michele K.
El cliente no dejó un comentario.Cindy A.
I never went to this location. I made my drop off in Boston Massachusetts. I will never use Uhaul again, and I would never advise anyone to use Uhaul. I have been charged due to the ineptitude of the Uhaul staff. I want my information deleted from Uhaul's records.Bradley C.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Jose R.
They needed more help when I rented the trailer. The manager said 3 employees didn't show up that morning and he was the only one there.Roy J.
El cliente no dejó un comentario.GREGORY L.
Your survey should talk about which dates! The guy that checked me in multiple times was great but the girl that did it one time created an issue I had to deal with for almost a month! This location needs management attention. As a former Regional Retail Manager I would be concerned about how this high volume location is being run... except for the guy that always met me with a smile and got me in and out quickly and immediately checked in the trailer. I will either check it in myself or wait on him next time. I never want to deal with these problems again.JOE M.
El cliente no dejó un comentario.Melissa E.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.Sharon R.
El cliente no dejó un comentario.Stephan M. | First Impressions
naSoulaphanh P. | First Impressions
Some new people there are a little lacking, but the people that have been there a long time were very helpfulScott W. | Overall Experience
El cliente no dejó un comentario.Fay d. | Overall Experience
El cliente no dejó un comentario.Deshawna C. | Overall Experience
One of manager needs to learn how to make peoples get more relax without getting stresses .........but two of genareal manager really doing good job to help peoples to keep them deel better to know we all can get done without any worrier.......keep upSean B. | First Impressions
It seems the facility is a bit under staffed. But the workers are very helpful and doing the best they can, with the work load and 100 degree heat.Terry R. | First Impressions
El cliente no dejó un comentario.Dena r. | Overall Experience
El cliente no dejó un comentario.Hollie P. | Overall Experience
It was chaos. I had paid for a month but they removed me from the system and rented the unit to someone else. Trying to get it fixed was a nightmare. Management is completely unprofessional.Glenda H. | Overall Experience
The General manager of that store is very helpful.MITCHELL T. | First Impressions
Everyone was always helpful and kind. Thank you!Cara S. | Overall Experience
El cliente no dejó un comentario.harrison b. | Overall Experience
The unit was not unlocked and there was no padlock in the unit as stated in my confirmation text. These were not a huge inconvenience, just thought I'd point it out that the process was not what was stated. Staff members were super helpful and polite.Alicia S. | Online Move In
El cliente no dejó un comentario.KIMBERLY C. | First Impressions
The sliding doors to enter were broken we were told to go to the back doors the ramp was blocked there was not easy access since the front doors were broken. Then we had to wait for the manager for 20 minutes to come and take a lock off the unit so we could put our stuff in there. The manager was not onsite because it was 6 pm looks like the employees should have had the proper keys to assist with lock removal. The employees that were there was nice and did apologize. It was just a very stressful day after driving 5 hours there and then having to wait for someone to come and remove a lock when there should have been keys left there.CHERYL L. | First Impressions
El cliente no dejó un comentario.Linda O. | First Impressions
El cliente no dejó un comentario.Kikue J. | First Impressions
I did not find the app to be user-friendly at all, and I had to enlist the assistance of on-site representatives in an effort to complete the initial process. I don't appreciate the hidden fees at all. However, the assistance I received from the on-site staff more than made up for the issues I had with the app. They also helped when I had problems with other customers while moving into the unit.Miles O. | Online Move In
El cliente no dejó un comentario.David S. | First Impressions
Good management, excellent service 5 stars..andre v. | Overall Experience
Great Staff and Always willing to help.Amanda j. | Overall Experience
Thanks Dedrick! :)lisa H. | First Impressions
Paid two months of rent in June for July and August. In September went to the facility and paid for September. Then on September 3rd corporate took two months rent out of my checking account saying we were two months behind. But according to the general manager we were current and had never been behind otherwise we would have been charged $60 for two months late fees and $50 to reinstate our storage rental. That never happened so obviously the guy that took the two month payment didn't show it on the account with uhaul corporate.Clint K. | Overall Experience
Everybody knows moving sucks your people at least made it somewhat bearableLoretta K. | First Impressions
El cliente no dejó un comentario.michael s. | Overall Experience
Talked to 1 person they said they didn’t have the size unit I needed and my wife talked to someone else and they found the unit I needed 😏Curtis W. | First Impressions
The new manager,Dedrick (I think his name ?) is wonderful. Truly cares about customer service. He also has a staff that are all helpful and friendly as well. I would recommend this location and I would use again.Kale L. | Overall Experience
El cliente no dejó un comentario.Diana H. | Overall Experience
Dedrick was real nice, and very helpful. He was willing to listen, and address any concerns. He also provided effective solutions, when it was necessary.Walter H. | First Impressions
El cliente no dejó un comentario.carl k. | First Impressions
El cliente no dejó un comentario.MECO M. | First Impressions
Great storage unit, Friendly staff and exactly what I needed. I felt safe going to and from the storage unit.Madison S. | Overall Experience
AWFUL. Second time we've reserved equipment here and they have not had it. Terrible customer service, inconvenient, dry staff, poor facility. If I could give it zero stars I would.Victoria S. | Overall Experience
El cliente no dejó un comentario.ROXANNA R. | Overall Experience
Called to set up autopay and they didn’t do it so we got charged a late fee when it was time to pay.Crystal M. | Overall Experience
Everyone was friendly and helpful. My only complaint is I requested a storage unit located ground level because I'm storing large appliances and was told there was one available. when I checked in after paying I was informed it was upstairs. I'm a small woman and had to move them upstairs.Amy C. | First Impressions
The person was very helpful and very friendly. I was very happy with my service.Joyce W. | First Impressions
todo muy bien exelenteyoel f. | Overall Experience
El cliente no dejó un comentario.TONY M. | Overall Experience
The check-in experience was awful.Annette O. | Overall Experience
Dedric was super funny and nice! he was really helpful when it came to getting everything gathered and teaching me how to go about things.Kimberly L. | First Impressions
The check in process was a joke, I was in line for over 20 minutes, then it took the person a long time to find my reservation, which I did online. I also purchased a lock, that was not there, the General Manage said he was going to go to another location across town and would have it in 30 minutes. When I returned after 4 hours, a new staff was there and i had to explain the situation two more times and no one still had the lock. Move my things in and still no lock. My husband had to run to Walmart for a lock and still made it back before the General Manager. Austin the final person that helped me was very nice and seemed genuinely sorry about all the issues and refunded my money for the lock. Nice facility, but the management was a joke. This was the worst customer experience I had in a long time. Moving should be the hardest part, but checking in to U-Haul was the hardest thing.Annette O. | First Impressions
El cliente no dejó un comentario.Mark D. | Overall Experience
Great staff ! Very polite and professional.finish l. | First Impressions
My reservation was given to another customer and it took 45 minutes to get it straightened out. Additionally, the process for our storage unit was not well explained plus it wasn't even accessible when we initially wanted access.Victoria S. | First Impressions
El cliente no dejó un comentario.MELISSA W. | Overall Experience
El cliente no dejó un comentario.Cindy B. | Overall Experience
El cliente no dejó un comentario.TONYA N. | Overall Experience
El cliente no dejó un comentario.linda n. | Overall Experience
El cliente no dejó un comentario.Patricia B. | Overall Experience
El cliente no dejó un comentario.Annette A. | First Impressions
El cliente no dejó un comentario.Brian W. | Overall Experience
GraciasMARY D. | Overall Experience
Good price and servicesJesus G. | Overall Experience
El cliente no dejó un comentario.Kathleen S. | First Impressions
El cliente no dejó un comentario.Dakota r. | First Impressions
El cliente no dejó un comentario.Amy Y. | First Impressions
They have good deals and very happy I went thru uhaul for storage and moving truck.Laura I. | First Impressions
El cliente no dejó un comentario.Rebecca L. | Overall Experience
El cliente no dejó un comentario.sheri j. | First Impressions
El cliente no dejó un comentario.Leander S. | First Impressions
Good customer serviceJackson A. | Overall Experience
I appreciate how helpful everyone was The manager went above and beyond to get our u-boxes delivered and picked up in a timely manner. The manager was always helpful when we came in. The staff were also attentive. They even helped me open my storage door that was too heavy for me. 'The u-boxes were a handy way to move from Oregon to Arkansas. The process took 6 months from the time we loaded 1st box (we used 3) until we just cleaned out storage unit this week. Thank you so much!Debby T. | Overall Experience
El cliente no dejó un comentario.Kevin H. | First Impressions
El cliente no dejó un comentario.Steven M. | Overall Experience
El cliente no dejó un comentario.Antwione C. | Overall Experience
Overall great, there was a small disconnect between the U-Haul corporate site and the franchised location which the staff resolved promptly. - I didn't know I needed to check in first with my code then I could input the code by the entrance to gain access to the facility.Gregory W. | Online Move In
I asked the guy would I get a refund for partial months rent he said no. He said that is "uhaul" thing.shawna b. | Overall Experience
El cliente no dejó un comentario.Michelle P. | Overall Experience
I came to rent another unit same size/temp control. New guy was trying to be helpful but: rented me non climate ,moved me out of my several year unit (he asked if I wanted to take care of nearing rental fee) but rented me another unit.Noticed charges were wrong and called.. spoke to manager, he said would take care of.. got notification but money difference has not hit account.. I think it's $5 and truthfully after moving things from one unit to another I am done dealing with it. Do not want anything' or want to cause trouble as life is too shortWILLIAM D. | First Impressions
El cliente no dejó un comentario.Martha J. | Overall Experience
El cliente no dejó un comentario.Bryan W. | First Impressions
Some of the employees were unprofessional at peak times but all in all ok experienceallen n. | Overall Experience
Great storage space for the time we had to store our items, great place!Brandon M. | Overall Experience
El cliente no dejó un comentario.Martha J. | First Impressions
Freddie was kind, funny and great to work with. ¡Gracias!Rachel M. | Online Move In
El cliente no dejó un comentario.BRAD L. | Overall Experience
The workers did not know what they where doing. It was like they where running around with their heads cut off. There was a line out the door and the computers kept losing people's orders. I was charged twice for one thing.Misty b. | First Impressions
Stairs + stuff = sucksRebecca L. | First Impressions
I had to have a storage unit for abt 3 yrs. Once, someone moved things into a unit next to mine, and his stuff had roaches, and they got into my unit. I told the mgr, Freddie, and he went and got 2 bombs and set them off in my unit, then gave me another unit the same size to move my belongings to. It kept my belongings from getting infiltrated with roaches, and I am very grateful to him. This was at the U-Haul on Twin City Ave. in Springdale, AR.Patricia S. | Overall Experience
Overall we had a good experience but this comment is directed to management and not the employees. The only downside was on our move in day. It was the 1st day of the month and there were only 2 people on staff to handle the crowd. It was a 30 45 minute wait in line, (at least) to get to the customer service rep and this was after a tiring cross county move. The staff did seem to answer everyone's questions and didn't rush to get to the next customer. I truly felt sorry for them as everyone (young, old and those with children) just needed to be waited on so they could get done and out of there. We were there 3+ hours past closing and the crew still had customers waiting and trucks to check in. I would assume that the first and end of months are ALWAYS hectic and feel the store should be fully staffed to provide a better experience for the customer as well as less stress for the staff.Gary K. | Overall Experience
Only concern was the "climate control for comfort" was 45° to 80°+. Should just call it rainproofCody C. | Overall Experience
Very professional and very helpful! I would recommendbrad b. | First Impressions
El cliente no dejó un comentario.Tiffany W. | Overall Experience
On monday I did came to the store and someone askme how she can help me, I told her that i need to speak to MR Fredy, At that time i dint know who is mr Fredy but when i answered to the nice lady; everyone silence for a minute, after i see no one wants to talk to me, i ask: " is he here" then Fredy starts to talk to me , he was there sit doing something at his computer, he talk to me unfriendly and stated that he is attending an other customer on the computer, ( I asking somebody from customer service call me please to do more details 4795309427) . again all this stared saturday when i went to the store and ask my refouns of 2 months that i pay in advance, an employee call Fredy and after the employee finish the calling, he said to me tha his boss told that the sstore do not have a sistem to refound my money and that star the problem saturday and finish last monday. Please have someone call me , in order this bad experience do not happened to an other customersmiguel b. | First Impressions
Everyone seemed nice, but they very obviously didn't know what they were doing. One lady didn't know which application to use to start a reservation for a storage unit and tried to rent me a truck before being corrected by a coworker. Another lady called her district manager three separate times while we were there for things that should have been able to be handled on site. She also didn't know where my storage unit was. By the time she found a map, I had already found my unit myself. The third employee who set up my unit seemed confused as well during the reservation process and had open wounds on his dirty hands, which is concerning during the COVID-19 pandemic. All the people here need to be better trained and more competent in their duties. I understand there were two people in front of me, but it should not have been a 30 minute wait time to be served. The employees seemed perpetually confused, and struggled to do basic tasks like unlocking trucks and printing copies of contracts. I spent two hours at Uhaul, when I should have spent 45 minutes, max. I'm a college student, so my parents drove five hours to help me pack. My experience here put us so far behind schedule that we had to spend an extra night traveling back home. The facility was nice, but the customer service was terrible. I would never rent anything in store from these people again. The only bright side was the free month of rent.Jailyn F. | First Impressions
Great 👍Kalon A. | First Impressions
El cliente no dejó un comentario.Pam G. | Overall Experience
The facility is spotless and the staff is fantastic!! I highly reccomend!!ELAINE C. | Overall Experience
Great customer service, after a busy day. Great communication and greeting. My husband and I we appreciate all your help. Gracias.jeffery g. | First Impressions
😊laticia p. | Overall Experience
Friendly people, always willing to help!emily e. | Overall Experience
During a stressful and time sensitive period, many questions were asked of the staff and manager Freddie. All were helpful, kind and sympathetic of the situation.DAVID P. | Overall Experience
Key card never worked, they could never figure it out. They only allow 24hr access when you pay more per month even thou there is no security or employees there, they just want to be greedy.Joshua K. | Overall Experience
N/aJanna B. | Overall Experience
Very good storage facility.Marnice T. | Overall Experience
GraciasRoberto M. | Overall Experience
They were very helpful with everything!KIM W. | Overall Experience
Service was fineGerald L. | Overall Experience
Gretchen was helping a customer before me and checked in with me a few times letting me know she would be with me soon. She made the process quick and easy and was so nice!hayley c. | First Impressions
Good experienceAmelia M. | Overall Experience
Great placelafayette j. | Overall Experience
Our daughter felt safe moving in and out and the facility.DAVID S. | Overall Experience
I paid for storage on the 2nd for a full month and moved out 3 days later. I thought it would be appropriate for me to get some of my storage fee back, since I have never been late for 2 years.kathy l. | Overall Experience
An employee cancelled my unit the day after I ordered it. I was also told they could not claves their cameras when I told them I thought something went missing or was stolen.Patrick A. | Overall Experience
Thank to all of youJared Y. | Overall Experience