U-Haul Moving & Storage of Spring made dropping off the trailer a breeze. The staff was outside and directed me to the correct spot. They unhitched the trailer, made sure my contact information was correct, and then I was out. Super easy.
Bryan BCustomer Reviews for U-Haul Moving & Storage of Spring
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Alway clean and staff helpful and efficient. If needed I would use them again.
PAMELA G | Overall ExperienceThe Manager was not very friendly or helpful
Jon S | Overall ExperienceEveryone was helpful and friendly very courtesy and I would recommend anyone to you guys the facility is clean the people are very friendly and I thank you guys for that thank you sincerely Quentin Williams
Quintin W | Overall ExperienceLove them services thanks
Kingsley W | Overall ExperienceCharles was extremely helpful using the forklift to help us uload
ANTHONY R | First ImpressionsChristina and her staff was always fantastic I truly appreciate them and I want to say thank you.
CAROLYN L | Overall ExperienceAmazing service!
Kaila W | First ImpressionsGreat staff.
GABRIEL P | First ImpressionsThey always go beyond there jobs to make sure you are happy. The manager is so very helpful she needs a raise.
April L | Online Move InU-haul as a Corporation has grown so much to become impersonal and somewhat uncaring just about bottom line!
SUNDAY E | Overall Experienceoverall great experience until i used the restroom and noticed a blue light coming from the over head vent above the toilet. i took a photo of it and spoke to the employee on duty and she said she would speak to the manager so i’m not sure if that was figured out or not
TAARIQ B | First ImpressionsIm so sorry but they are too small for the price. Now they increase the price so I cancel is too expensive
MICHELL M | Overall ExperienceI have used U-Haul plenty of times and has never let me down
EDWARD P | Overall ExperienceDefinitely do not recommend this U-Haul location! For using U-Haul in the past was great but this location I most definitely do not recommend. That staff is very unprofessional!
RAYANN C | Overall ExperienceLove the environment you guys are doing great 👍🏼
Kingsley W | First ImpressionsReally needed something with 24 hour access.
STEPHEN D | Overall ExperienceThe security of the units seemed pretty lacking. During the day, anyone could walk in through the sliding doors without a code or anything.
Connor C | Overall ExperienceThe workers are very rude and unprofessional. I will never rent from the storage again. They are liars and frauds
Andrea R | Overall ExperienceNo comment
Jon S | First ImpressionsAssistant Manager Neshaa Lewis and her staff was excellent!!
Deborah E | First ImpressionsStaff is great 🙂
JOSE S | Overall ExperienceThe staff is wonderful ! Everything was very convenient and hassle free especially closing out our unit and keeping the lock for our next rental . We will definitely be back !!! Thank you for your thought fullness from the customer's perspective. 😊
JANIE B | Overall Experienceno comments
Pamela R | Online Move InWe stored here for MANY YEARS! EXTREMELY HAPPY!!
KIM S | Overall ExperienceChristina has been very excellent with me from start to finish with everything in the whole process.
KARVARA J | First ImpressionsBetter facilities for the price.
Ben R | Online Move InI sent Cristina Simpson a message on indeed she hasn’t checked it it’s been 2 months
Dushon S | Overall ExperienceProcess for obtaining a storage was easy and checking out was even easier. Thank you
Shauna M | Overall ExperienceMy storage unit was burglarized and 75% of my items were stolen.
Tina C | Overall ExperienceChristina is always AWESOME! Multi time renter, will return if needed!
Stephen H | Overall ExperienceAir conditioning not working near my storage unit. On top of being pregnant & moving things was horrible and I feel it should definitely be told to customers before assigning them a storage I would’ve chose another location.
belinda t | First ImpressionsRent is expensive. I have found places cheaper and may switch. Consider going down on the price.
SHAKAYLA D | Online Move InYou need more people at the front desk assisting customers with the check in and out for a smoother experience.
Ava J | Overall ExperienceGreat job overall
Richard B | Online Move InI've alwats had wonderful service at Spring U-Haul & Storage.
Michael R | Online Move InReserved unit not available.
Ramona F | First ImpressionsI wish there would be a ramp or an elevator for people moving boxes to second floor units
Akhil P | Online Move InWhen i did the reservation we ask for a big storage and they reserve the medium so it wasn't available when I get to Texas but they fixed also the price when i did the reservation it was different that when I came to paid in the store bit that's fine because they fixed.
MICHELL M | First ImpressionsGreat service friendly and knowledgeable about uhaul services.
TRACY B | First ImpressionsMy go to place for all my moving needs. Staff are very friendly and helpful, my uhaul place is always clean
Leanora H | Online Move InBryse and Christina we’re awesome
LASHAWNA B | First ImpressionsThe staff was extremely kind and I’m so thankful for their help during a hard time in my personal life.
Bethany D | Overall ExperienceUhaul is my go to place for moving and storage. Thank you 😊
Leanora H | Online Move Ini will go to this location first
JEFFREY B | First ImpressionsThanks you Cristina she is friendly 👍🏻Nice person
MARIA G | Overall ExperienceSo very helpful!
Bethany D | First ImpressionsIt was perfect 10s across the board
john a | Overall ExperienceThank you for your assistance!
STEPHEN D | First ImpressionsInjoy the security of my stuff thank you so much
Barbra R | Overall ExperienceGreat experience.I will be using this them again
Lorraine J | Overall ExperienceWhat I don’t like about this storage system is that they don’t have elevators and it’s a struggle to put your stuff and especially heavy stuff in the upstairs to go to your unit. Other than that, it’s pretty good.
Florentina K | Overall ExperienceChristina is wonderful, she is a diligent and caring. When I had an issue with some water damages she without hesitation offered to pay for the repair costs and replacement of what was replaceable. I can’t say that I know any better management personnel
JUSTIN J | Overall ExperienceI am disabled an was told that I had a storage unit reserved on the 1st floor, but I was put on the 2nd floor.
Mike V | First ImpressionsI couldn't fine a rest room on location, each time, and I needed to use it Really bad. I'm a senior. That's why I couldn't say it was Excellent. Otherwise U-haul is being my choice for over 30 plus years.
Donovan J | Overall ExperienceChristine and Christina are excellent along with the other staff. Great people. Great service. Great location
NORA R | First ImpressionsFor customers with heavy furniture I feel elevators of some sort is needed. Storage space was extremely small. Only one door entrance and being charged $40 for gas when I used 4 miles and put some pack in the U-Haul . Outrageous but staff was friendly .
Yani Y | First ImpressionsChristine and Christina were very helpful
Debra F | First ImpressionsAlways clean when I came over. Like the ideal my things were in a climate area
Gwen B | Overall ExperienceThe manager, Christina, handled my circumstances in a very admirable way. But really from the 1st employee to the last I met there with the exception of one were right off kind and helpful. Even that one did a 360 towards being kind too after the manager stepped in. I can be a bit awkward to understand and on top of my already having a line of unusual circumstances upon me... Ugh... However, she didn't make me feel lesser in any way and resolved what was happening. Thank you very much! I have so much appreciation 😊🙏🤗
Tracy G | Overall ExperienceThe General Manager Christina Simpson was very helpful and attentive to our needs. She is to be commented for operating an effective and efficient office.
antonio g | First ImpressionsVery good service.
Carroll L | First ImpressionsFirst, I was assigned a room on the 2nd level with NO stair or elevator access. I am obviously a mature woman. Why would I want a storage room I had to carry boxes up a flight of stairs to access? They never mentioned that little detail, so I had to cancel that location and find another. THEN, the office failed to cancel that contract, went ahead and charged me for the room, and tried to bill me again the following month. I would - at the very least - avoid the Spring Cypress location. It's all been resolved, but that is not customer-centric service to me.
KRISTEN D | Overall ExperienceService was good. However they assigned us a unit which was atletas occupied then the new unit did not have an attached lock .
Rodney B | First ImpressionsMrs Kim was was very professional and she answered all my question just keep up the good good
ELEANOR W | First ImpressionsChristina is soooo sweet! She has been very helpful, courteous, and patient with me in my time of need. She runs the establishment smooth & effectively, and by the way I've seen the staff interact with her, you can tell that she is a great boss. Thank you so much U-Haul moving & Storage of Spring.
Talitha M | First ImpressionsThey did me good my whole 10-11 months having my stuff in storage. They waived my late fees for me multiple times when I talked to the manager as long as I wasn't too many days late I would call the first or second day at the least ahead of time to let them know and the worked with me. On my last day I called them and told them I was going to be moving out of the unit and I didn't have to pay a dime to get my stuff out on the day my payment was due they just told me to have the unit cleared before the office closed at 8pm. Overall a good storage facility with friendly employees!
Justin G | Overall ExperienceIf I was late the staff would harass my emergency contacts over the phone and through the mail demanding payment from them or just revealing financial information intended for me even after warnings that doing so violated the state finance code. Bringing this up with the local managers was met with mocking and derision while higher management I reached out to in the company refused to even respond.
STEVEN S | Overall ExperienceEnjoyed being at location. Will do business with you again if I need to
Kirk D | Overall ExperienceI use Uhaul because it’s always convenient..Great staff…
Mike E | First ImpressionsEveryone working at this location is personable, polite and friendly!
leslie w | Overall ExperienceSome how I thought I had a ground level unit. Not sure how I missed it on the web site check in. It all worked out. Thanks
'Ron K | Online Move InI have to say I truly appreciated Christina For having so much patience with me it was all so new for me and she took her time to explain the questions I had for her and it was a nice and clean area Thank you my experience!
Monique M | First ImpressionsEntire staff was great
Carlos C | Overall ExperienceChristina and her associates were very very cooperative very cordial always helpful always attentive to our needs and I would highly recommend this U-Haul storage to anyone keep up the good work
Errick W | Overall ExperienceI had some crazy moving and plans changing. This staff and the GM were all incredible. They really saved me. I could recommend this location enough. Absolutely amazing
ANDREW B | First ImpressionsThe entire team sent the extra mile to help me when mover failed to show; helped me coordinate efforts with local resources and finding extra units…huge thanks to all of you
Byron H | First ImpressionsJim who checked in the U haul I rented was very friendly and courteous. Also, When I checked out of my storage unit Dawn was very friendly and courteous as well. They both thanked me for using U Haul service and welcomed me back again if I ever need the services again. I was well pleased and will be using U haul again. Andrea Ruffen
Andrea R | Overall ExperienceThanks Dawn, she’s awesome!!!
SHAUNTE D | Overall ExperienceThe staff was friendly and helpful explained everything to me! Love the staff
Kenny J | First ImpressionsChristina Simpson is the best. She’s always taken care of us.
Jameshia Y | First ImpressionsHad my storage room for 3 years. Anytime I needed help I got it. As soon as I have a need again, I will reach out to see about booking a new place. One drawback was the annual price increases. Not sure where the data came from but it was not competitive. That being said, the location was safe, clean, and easy to get in and out of.
JOHN L | Overall ExperienceMy experience at this location has always been welcoming with friendly staff.
Jose G | Overall ExperienceVery helpfull.
Jordan A | Overall ExperienceLadies at the front desk were so nice and helpful. I can’t remember names but best experience I’ve had at at uhual in general. Thank you for making it easy on me!
LAUREN M | First ImpressionsThe lady who helped me (blonde shirt hair) was so helpful and knowledgeable.
Selena G | First ImpressionsDawn was very courteous, helpful, and she went out her way to give exceptional customer service.
Sharonnie B | First ImpressionsMy server today was excellent!!! She was very helpful to me and my husband!!!
SHAUNTE D | First ImpressionsThe staff was very helpful and kind, during cleaning out my mother's home after her passing. Very understanding, during my time if griff.
lisa c | First ImpressionsThe staff at U-Haul is very friendly for a caring and very loving thank you so much for helping me Rosie Garcia
Rose G | Overall ExperienceAlways accomodating and very convenient
JANEL R | Overall ExperienceSo far I have no complaints as I’m a new tenant. And didn’t have an issue prior as well
Peter F | First ImpressionsStaff at the drop off location in Spring, Tx was awesome Especially the lady handling the return/dropoff that day January 3
Joe s | First ImpressionsGreat service
Elijah E | First ImpressionsI had an excellent experience forever to be my first time renting a storage at U-Haul I would recommend it to anybody because they would be surprised with the rates and the surprises of just the quality and just when they you say first month free y'all mean it no gimmicks at all that's wonderful
Bonita H | First ImpressionsThey are always willing to work with you, nice individuals, my items were safe for the longevity of my rental. Thank you guys
Martika B | Overall ExperiencePerfect place and perfect staff!! Management deserves raises, even Robert deserves one!
Christine H | Overall ExperienceU-Haul is great when it comes to moving and storage.
Mary M | Overall ExperienceChristina went above and beyond to help me with my moving and storage needs. Thank you!
Noel T | Overall ExperienceBest storage facility and amazing staff and the general manager Christina goes well out of her way to make everyone happy I will definitely come here from now on!
Christine H | First ImpressionsChristina great on site Manager. Fletcher will be missed.
Joseph M | Online Move InI’m extremely please with the customer service. The agents are very professional and courteous. Extremely knowledgeable about promotions and eager to help customers. I will definitely use this location again and recommend it to family and friends.
Kimberly R | Overall ExperienceEverything was fine and found my personal items in good condition after being locked inside one of your storage units for two whole months. My personal effects were kept safe and secure, which is also extremely important. The only complaint would be the darkness inside the storage unit itself - no light bulb! And the unit was upstairs, which made it more difficult and strenuous to move things around. Also, we came back on our third trip shortly after 8pm and couldn’t get inside the storage building because it was locked. Wasted trip! But I was overall satisfied with the service I received at uHaul!
Dominique M | Overall ExperienceThe manager and the staff was so amazing and helpful with my storage and moving I really appreciate them the U-Haul staff for keeping my things safe. The manager was so amazing and very nice and helpful so was the rest of her team keep up the good work Uhaul you had a good staff and location.
tonya R | Overall ExperienceI always had great service from this place when I used to purchase gas. So I’ve decided to give my business to this friendly place for storage and trucks.
MARIA G | First ImpressionsI had to stopped by my storage to remove some items but unable to open the lock with my key. I later found that my lock had been changed. The next day I checked with Uhaul front desk person stated that an employee mistakenly removed the WRONG lock. I was NEVER notified that my lock had been removed & replaced with another lock. My account was always paid timely in advance. I had to wait in line for another front desk employee who was supposedly “in charge” to provide me with the new keys so I could access my storage. Access was received that day. I decided a week later to remove ALL my items. Anyone paying correctly for service should receive excellent service.
CYNTHIA K | Overall ExperienceMoving across country. Must have uHaul. Christina Simpson and crew are fantastic. This is my second time to work with them.
Kathy W | First ImpressionsMy unit, #3205, had my secure lock removed and another secure lock placed on it. So when I went to retrieve some items from my unit, my key would not work. I asked the UHaul rep at the front desk and she inquired and found that the lock had been replaced. I was never notified of this change so I was nervous that items might be missing. As it turns out, no items were missing. But had I gone to my unit at a tome when the front desk personnel had not been at work, I would not have been able to access my unit. They gave me no explanation as to why the UHaul lock I had purchased and placed on my unit had been replaced by another Uhaul lock. Bad fail for customer service.
carrie g | Overall ExperienceI am new to Texas area close to resident and easy to find.
Gwen B | First ImpressionsThe manager…yes, she’s all that…
Shannon W | Overall ExperienceChristina and Christine know their stuff! They are the most awesome, professional, down to earth people that I know working for you all. The guys are always nice but these two ladies are beyond awesome!!! So coming from downtown to 2920 where I know there will be no issues is always worth the drive... So I give credit to the men that work there and these two ladies!!!
Fanice R | First ImpressionsI love the crew here!
Alix M | Overall ExperienceGreat staff! Very helpful
Tom R | Overall ExperienceChristina was above and beyond friendly and helpful.
VICTORIA M | Overall ExperienceChristina is great! I had some issues, but she was patient and helped me out a lot.
brian m | Overall ExperienceMy experience here at Uhaul was great from renting a truck, renting two storage units, purchasing supplies, and the price was affordable. What made the experience poor was at checkout when i asked the young lady for printed receipts. She told me i had to go online for that. Since i dont have a printer i asked two more times if there was anyway possible for her to print them. She finally gave in when another employee stood behind her listening to me beg for receipts. I know printing a customers receipts should not have been difficult and truly believe she just wanted to give me a hard time for no reason at all. When leaving i noticed she only printed 4 out of 7 charges. So i called the facility and was told they would reprint them for me. When i returned to the office she was outside waiting for me & handed them to me in the parking lot. I assume she had been reprimanded for the poor customer service and was trying to make up for it. Anyway, it never should have happened. She should have been willing from the get go to help the customer. I hope she learned a lesson.
CRYSTAL C | Overall ExperienceStaff was great my unit was clean and very easy access.
RONALD J | First ImpressionsVery helpful
DONALD H | Overall ExperienceThis particular location was a pleasant experience overall , the were very accommodating and helpful !!
Jaia T | Overall ExperienceMy only complaint would be that the site said there was elevators and there weren’t. We had to carry heavy washer and dryer up a flight of stairs.
TYRESHA W | First Impressions💯💪
Christopher L | First ImpressionsI paid for a storage locker. I didn't move anything any so the manager decided to give my locker to another person.
FERNANDO S | First ImpressionsExcellent staff.
Brandon S | First ImpressionsI love this place
Cynthia C | Online Move InStaff all knowledgable and courteous. Feels real clean and safe here.
Angela F | First ImpressionsThe staff was very helpful, friendly and accommodating during a very stressful time Uhaul showed up and showed out !!!!
Jaia T | First ImpressionsVery Good customer service
Privacy R | First ImpressionsThe units was nice, the staff was nice and they make sure that you have a safe environment for your belongings
Cassundra O | Overall ExperienceThe only complaint I really have is that you just kept going up on the rent every year when I put my things in there in 2015 I was paying 130 and I had to stop it because had gone up to 160 and was still raising the rent and as a result of lost everything I did. I had moved out of state and had no way I could not afford to come and get my things if there was anyway I could have I would’ve done it
Sherley B | Overall ExperienceChristina is the BEST! First time Mover and she made me feel so special and unique
Shara O | First ImpressionsChristina and her crew are all well trained individuals who are a credit to their industry. Everybody there has been well trained and is well versed in the importance of good customer service. Christina has done an excellent job of seeing that her people are well trained and very helpful. I have done business there for the past few years and have never had a bad experience. I highly recommend this location. Capt. Tom Drake
Thomas D | Overall ExperienceI cancelled my unit and they sent me a bill for the next month that I wasn't using it
Paul S | Overall ExperienceChristina the manager goes above and beyond to ensure customer satisfaction. She helped me in my time of need ..thank you !!
pandora p | Overall ExperienceI went to UHaul in order to rent one storage unit. The gentleman who assisted me stated he didn't usually help with storage units. Additionally, the computer seemed to be causing some issues. The process to get me into the computer took a while. About a month later, I received a call asking if I had moved out of one of my storage units. I explained that I only rented one unit and didn't know what the reference to a second unit was about. The person who I spoke with on the phone stated I must have accidentally been put in two units and stated they would take care of it. I then received an email reminding me about payment for the second unit. I called again and was told I would be removed from the second unit. I hope I have been removed from the second unit.
Rosanne M | Overall ExperienceI am very happy with U-Haul I was unable to fly to Texas for over 2weeks and U -haul box was already here and Raymond gave more time to get here and take care of my storage THANKS!!
Mary M | First ImpressionsThe young lady assisting us went above and beyond to help us get into a storage unit after a "glitch" was found in our original rental. She was simply amazing.
leslie w | Overall ExperienceGreat place to store my kids college stuff. Will definitely recommend and will definitely use again.
TODD W | Overall ExperienceThe ladies name Ashley give the customer service super excellent and friendly. She resolved my situation thanks .
Carlos R | First ImpressionsGreat customer service
rafeal e | First ImpressionsStephanie the manager at your location has been of the utmost help she is always going above and beyond to help me out and I have recommended a few friends that ended up using your facility also I would just really like to thank you for having her around because she is super helpful I never see her not doing anything there she is always outside running around doing stuff and then bouncing back inside the girl is a beast I tell you. Y'all need to give her a raise
Nicole R | First ImpressionsOffice staff was extremely nice and very helpful in person and over the phone.
Gertie M | Overall ExperienceChristina went way beyond to help
Noel T | First ImpressionsThank you for your understanding and patience when experiencing some hard times.
MECHELLE S | Overall ExperienceGreat mgr and staff especially Flescher
Joseph M | Overall ExperienceGreat Service
amelia A | First ImpressionsThank you for the good service.
barbara b | Overall ExperienceThank You U-haul keep up the good work, couldn't ask for nothing better.
REgina B | Overall ExperienceStaff was very helpful. Process was handled quickly. Facilities are in excellent condition. Y'all saved my bacon when I was stuck with a bunch of furniture and the expectations of multiple family members.
karen d | First ImpressionsIt was really good to see the employee - FLESHER he is an asset always professional, patient, and pleasure to meet. Again he took care of us in renting a storage. I hope he stays and continue with you. Joe Marshall
Joseph M | First ImpressionsGreat and kind service from all staff. I and grateful for their supportive service.!!!
yuleima c | Overall ExperienceThe manager, Christina Simpson, was outstanding. Very helpful, and especially considerate which is important when people are dealing with change.
Gordon H | Overall ExperienceThey was very helpful and friendly. I just wish storage section have Elevator because I have heavy boxes we have to go upstairs carry to my storage locker.
John D | First ImpressionsThe staff was great and very helpful.
Michael I | Overall ExperienceGreat experience, staff, and service. Thank you very much!
Frank R | Overall ExperienceGreat Service
LORENA B | First ImpressionsChristina was very helpful, kind and considerate.
BRANDON J | First ImpressionsMove in was easy. Did the after hours move in and was in and out. No hassle at all.
TODD W | First ImpressionsThe manager at the front was exceptional; helping multiple customers at a time to expedite customers having to wait.
JOSEPH L | First ImpressionsThe staff at this location is the MOST UNPROFESSIONAL staff I have had the pleasure of dealing with! I will definitely not be referring anyone to this facility!
Shamra L | Overall ExperienceChristina Simpson is a great manager and she runs a great location!
Carolena L | Overall ExperienceChristina and her team are courteous, friendly, and efficient. Great to work with and super accommodating!
Gordon H | First ImpressionsEasy Friendly and convenient
JANEL R | First Impressions2👍🏾👍🏾⬆️
Donald R | Overall ExperienceThe manager Christina went above and beyond for my family. After being screwed over by Public Storage, she and her crew made the impossible happen and got me a unit to move into within the hour after Public Storage cancelled my reservation without warning. Uhaul team had great customer service!!!
nariel o | First ImpressionsEveryone was very helpful and friendly.
martin z | Overall ExperienceThis site is well run and maintained. I felt safe and treated very well by Christina, the manager, and her staff. They always assisted me in any need I had without issue.
Tina W | Overall ExperienceNo one in the office had a mask on as mandated by the governor of the state of texas. I am immune system compromised so this was uncomfortable and an honest deal breaker to do business there any more. It shows they dont care about their customer's health or the law to a certain extent. Your staff lost you a customer who paid rent for almost a year, timely everytime.
Jordan K | Overall ExperienceThe management and team were very knowledgeable, professional and responsive.
mervin w | Overall ExperienceThere was dirt/sheet rock particles all of my items.
Jimmie T | Overall ExperienceWonderful experience.
Adrianne D | Overall ExperienceManager was very tenative and knowledgeable.
mervin w | First Impressionswould use again as I have many times on rentals trailers and trucks very nice to work with Tk u
charles h | Overall ExperienceFor starters I did not move out on 6/4/20 moved out on 5/3/20. Your manager was fully aware of this so why wasn’t my account closed once I paid my balance ? All the females were rude EXCEPT Christina . The guy that works there that’s ex military has better customer service than most of you . LaQuinta gave me the wrong unit and never moved me nor apologized . I had to use a friends storage for the rest of my stuff . I told her I had a 2/2 apartment and she gave me a small unit for a one bedroom or a studio.. Ridiculous. Upon moving out , it was like pulling teeth to have someone open the door to the storage . My movers and I had to wait until it was convenient for “Ms. Thing” to finally come unlock the door. When she got there she was rude, over talked me and insulted my intelligence... I bc have zero tolerance for all of this . I don’t care that she is the young one out the group. She needs to learn how to respect her elders before someone teaches her off the premises without cameras . She can and will disrespect the wrong person one day and WILL have to reap the consequences. So glad I don’t need storage again and if I ever do , it surely won’t be with Uhaul at ANY location . Your people ruined it for me .
Sienna H | Overall ExperienceEveryone was very friendly and helpful. Lady at the front desk Christina went above and beyond to make sure all my needs were met I would definitely recommend y'all to anyone needing a storage facility or a rental facility. Thank you very much for the experience I will definitely be back next time I need any kind of rental or storage
Zachary J | Overall ExperienceThank you for the free month of storage! It really made a difference.
Tina W | First ImpressionsThe staff was so welcoming and friendly, I will definitely come back to uhaul! Thank you again Christine you were outstanding
Brenda F | First ImpressionsKeep up the great work guys. That’s why I keep driving to your location. There are 3 locations closer to me but I appreciate your courtesy and sense of urgency to my needs.
Alfonso R | First ImpressionsI had made a reservation online and it still took 45 minutes to get it done. I ask for a unit with a roll up door for the large items I had and received a unit with a walk through door.
Tammy W | First ImpressionsThanks for all of your help guys.. have a great day.
Courtney W | Overall ExperienceStorage unit was broken into and items were stolen. I will never rent storage space or recommend doing so to any of my friends or family until Uhaul installs video cameras on every hallway and aisle.
Rommel C | Overall ExperienceGreat experience!! Staff was very accommodating, professional and a great team!!
Frankie N | Overall ExperienceMade our Moving experience very smooth
Marcia C | Overall ExperienceEveryone made me feel right at home and helped me through Avery hard time in my life. I appreciate all of the staff's help and support and patience with me. Thank you all and God bless.
Sarah E | Overall ExperienceNone
Randrick W | Overall Experiencevery helpful
terri m | First ImpressionsManager was awesome.
Daniel K | Overall ExperienceService rep was very professional and informative. Went through all rules and regulations thoroughly, then walked me through the facility to answer any questions.
Jack A | First ImpressionsNotifications should be sent to customers when there is a problem with 24 hour access.
Cathy B | Overall ExperienceThe space is exactly what I need
Landrum C | First ImpressionsGreat staff
Christine H | First ImpressionsMy only gripe was that service was never a swift process...never.
Sharee R | Overall ExperienceThe wait time was longer than expected. The service was great
Lakeisha W | First ImpressionsVery nice, friendly staff. Location convenient, & very well maintained. I like that when I walked in I was able to see the size of each unit they had to offer.
Amber T | Overall ExperienceNo Comments
Mary B | Overall ExperienceMy entire experience in dealing with the staff here was a great experience. Christina Simmons, the General Manager, went above and beyond to assist me with all my moving and storage needs.
james c | Overall ExperienceIt’s really excellent
Muhammad a | First ImpressionsGreat lady at front desk was very helpful 😊
Aaron B | First ImpressionsThis is my third time in 15 years to use this facility. The attendants are courteous and very customer oriented. Suggestion: have lights in units that turn on and off when the door is opened/closed.
Frances H | Overall ExperienceGreat people
Priscila S | Overall ExperienceRude staff. Yesterday when closing storage unit. Female staff was discourteous, snarky, and pawned all questions off to manager Chris. Who wasn’t available. Horrible customer service from female.
KEYSHIA A | Overall ExperienceIt is very difficult to speak to anyone at this location. While I was trying to let them know I had moved I was told 3 times I would receive a call back from manager. Never did.
KANDIE T | Overall ExperienceThe staff on August 30 at 7:30pm was excellent. They were professional and very helpful.
angeline g | First ImpressionsThis store was very clean and staff was helpful
Darion C | Overall ExperienceFriendly staff, secure facility.
Howard O | Overall ExperienceThe staff was always friendly and helpful in the past. Until 08/04/19 when we returned rental the rep helping us was awful looked mad and was rude!! We rented 2 storage and 2 trucks in August!!
Arthur R | Overall ExperienceShould have more employees on hand to help customers!! This is a busy branch
Arthur R | Overall ExperienceMiracle was awesome she needs recognition on her hard work!!
Arthur R | First ImpressionsMiracle was awesome some confusion with our storage rental. She fixed it and we got another storage and a truck rental for 8-4-19. We are pleased with you guys!!
Arthur R | First ImpressionsI sometimes had problems using the card and needed assistance. Intercom wasn't much use either.
david g | Overall ExperienceEveryone there was most helpful in getting the problem taken care of
SHEREENE B | Overall ExperienceEveryone was friendly and acknowledging everyone that came in. They had a long line waiting and were very prompt !!
Arthur R | Overall ExperienceI recommend my parents use your storage and they did!
Stefanie B | Overall ExperiencePatricia was very courteous and knowledgeable . They were very busy but she remained calm and very professional.
Arthur R | First ImpressionsNobody answers the phone, tried to return the trailer I rented and they told me to leave it and do it online. Tried doing it online they they told me it cannot be done.
edgar c | First ImpressionsThe U-Haul employees were always really professional, friendly, and helpful!
Allison M | Overall ExperienceThe women who helped me was wonderful!!
Stefanie B | First ImpressionsThe customer service was very good, everyone was very friendly and helpful and got me in and out very efficiently!
Howard O | First ImpressionsVery helpful Gave great advice for my move
Celeste G | First ImpressionsMiracle was very kind and helpful
Monica J | First ImpressionsEveryone was very helpful. Clean, safe, well maintained facility. The only negative was that the size of the storage space I would need, based on a completely full 26' Uhaul Truck, was under estimated
Mary M | First ImpressionsHad a bad experience initially however Kristina took care of the situation fast. Thanks for the sense of urgency
Adam M | Overall ExperienceHelpful and very friendly.
Holly W | First ImpressionsOpening above storage unit allowed thieves to climb in and empty out all items of value. Recommend installing additional barriers that ensure complete coverage, floor to ceiling.
Curt C | Overall ExperienceIt was okay.
KEVIN R | Overall ExperienceThe lady that checked me in was so kind respectful and just lovely I hope this message is passed on and she is recognized for her outstanding customer service
neka r | First ImpressionsGood service
MASCULINE W | First ImpressionsNeed to speak to Manager. I had problems during my trip with the auto transport which affected my gas mileage. We discussed the possibility of a discuounted total.
jose m | Overall ExperienceConvenient. Safe. And clean
Pamela H | Overall ExperienceWill not recommend
Linn V | Overall ExperienceBravo!
Alisa T | Overall ExperienceChecked in day before got there did not have my trailer. Sent me 20 min down road person said I didn't have a reservation. they finally got everything straightened out. While on road lost all lights
Michele T | Overall ExperienceThe units are very secure and safe. Staff was always very helpful and kind.
MEGAN C | Overall ExperienceI stored my personal belongings here for about six years. My belongings were kept safe and dry (Hurricane Harvey.) I ONLY moved out because I moved away. I highly recommend this storage facility.
MISTY W | Overall ExperienceNot sure if it's the case but this feels family-owned. It was really convenient having a major uHaul location (open Sunday, lots of rental choices, climate controlled) so close to my daughter's house.
Julie W | Overall ExperienceThey rep that helped me was very friendly, unfortunately I can’t remember her name but she was definitely helpful!
Fabrion D | ReservationIf I could give negative stars I would. The incompetence at this location of the manager was something I have never seen before. The only person that knows what they're doing is Christina.
Rebecca S | Overall ExperienceFor the many years that we occupied storage space, they management was very helpful with our payments when we were struggling monthly payments. For that we are very grateful.
LARRY G | Overall ExperienceFast friendly loved the experience
Donald R | ReservationA huge improvement in the level of service and timeliness from when I first checked into my storage unit on 7/14! I’d definitely use this location again!
DANNON C | Overall ExperienceIt is very hard to say...on june 25 i got a call saying my empty boxes were ready for delivery. But i expected my full boxes. Told i would be called when they got there, never got a call. sucks!!
David B | Overall Experienceno comments
ROSCOE H | Overall ExperienceThe main guy guessing manager was the helpful one. But I was told my ubox will be ready by 11am. It wasn't till 2pm I finally got it. And my personal lock was not on my box.
christine b | Overall ExperienceI had a reservation to pick up my u-box. They couldn’t find it and after an hour of waiting for dispatch. I found the u-box outside in the rain and it was loaded backwards. Very frustrating.
Bailey a | Overall ExperienceI love that location , everyone s so nice
VICKI F | Overall ExperienceMy UBox shipment was delivered to the wrong place and was late.
George W | Overall ExperienceGreat staff
Majduline F | Overall Experience