Kimberly Joyce was very friendly and helpful, really made U-Haul shine!Linda O. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Spring Valley
Las Vegas, NV 89118
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Istvan C. | First Impressions
The price was right, location was convenient, it was secure, I wish my tv storage spot was a little wider than the 10 x 40. 11 x 40 or 12 x 40 would be great as my only complaint because the mirror was torn off my class A rv by a neighboring rv because the spots are so narrowLARRY E. | Overall Experience
Very friendly, professional service!Gloria K. | Overall Experience
Customer did not leave a comment.Rogelio M.
Customer did not leave a comment.Delilah N.
I had a 36 inch TV with stands connected to the TV which were broken!! It was a brand new TV!! Somehow my stands to my TV were broken when I went to retrieve it!! I had to give access to the storage unit when apparently there was a check on the sprinklers inside my unit. I also had a back stretcher that was taken from my unit!!! So, either your staff or the people they had come in to check the sprinklers stole from me!!! This is completely unacceptable and exactly why I did not want to give access to my unit!! My items should all be accounted for but yet, you broke my TV legs and stole a personal item for me!! I expect to me reimbursed immediately! I paid insurance on my items and this is completely UNACCEPTABLE!! I've been with Uhaul now for about 7 6 months and no where else have they given me such a disgusting experience!!!! I expect to hear from someone about this immediately!! If not, I will get in contact with Uhaul and take the necessary precautions for my broken and stolen items!!!!!!Thalia J. | Overall Experience
Customer did not leave a comment.Donald S.
You guys are very attention with me in particularly,all the time i call you are promptly to atend me...thank you to your time... Att:Nina WrightNina W. | Overall Experience
Customer did not leave a comment.ULISSES D.
Customer did not leave a comment.Linda O. | First Impressions
Kimberly at the front needs to check how she speaks to people, the van was fine. But your employee need to watch her tone & attitude when it comes to paying customers.Alicia G.
Customer did not leave a comment.Greg L.
Awesome service clean customer service great. Easy breezySCHAMARR M.
I'm upset I had to drive across town to get the auto transport, the office staff was not very pleasant while hooking up eitherLisa R.
Customer did not leave a comment.James S.
Jeremy, Kim and JC are exceptional employees and very Service Oriented.MARK C. K. | First Impressions
Great customer service.RICHARD S.
Customer did not leave a comment.Chris G.
Customer did not leave a comment.Albert T. | Overall Experience
Customer did not leave a comment.Jason H.
Very friendly staffKelly M.
The vehicle was inundated with smoke so keeping an eye on vehicles that come back smoke filled would be a good idea. Hotels can do it. You can also.Andre D.
Customer did not leave a comment.Kiara C. | Overall Experience
When I went back to return the truck no one was there at 11.15 Am mid day I called no one would answer and then no one to check me out I was surprised that no one is there for check out I waited for ten minutes then I was forced to leave the keys in the drop box because I had my family waiting for me in the heatHany B.
This is a very convenient location for me. They had the truck I wanted. Originally U-Haul online put me somewhere else and the young lady was able to switch it easily. She was very cordial. She gave us the dolly we requested with the rental and explained the insurance policies. We had no problems with the truck and returned it the same day. I recommend this location on S. Jones and Hacienda for anyone who wishes to rent a U-haul truck. Good people.nicky Z.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Brandon T. | First Impressions
AWESOME experience. Pick up and drop was absolutely stress free.autney W.
Nice owner and staff, well run. Thank you. Nice facility also.JEFFREY JOSEPH N. | Overall Experience
the lady had trouble with the computor and payment station but went to the other station to finish. i have used this store twice and will use it again in a week.ROBERT O.
Customer did not leave a comment.ARTHUR B.
No issues, everything was perfectConstantin P.
I think the personal did an outstanding job and were curious and knowledgeable.Richard B.
Customer did not leave a comment.Sonia V. | Overall Experience
Customer did not leave a comment.Stuart R.
I love this place everyone that works in the office is so great and inviting, love u guys.Aklilu T. | First Impressions
Customer did not leave a comment.John R.
Not much.OAnthony C.
Your system went down and Jeremy went and used his own personal cell phone to complete the transaction so I could get the truck it took some time but he was diligent and making it work and I so thank him for that. And I was not the only person with the same dilemma for other people he kept a level head and helped all of us Saturday morningKimberly C.
Customer did not leave a comment.AUGUSTINE V. | First Impressions
Love this location and the people are awesome!Judy B.
Customer did not leave a comment.TODD B. | Overall Experience
Get more 26 footer. Not enough big trucks.EDWIN B.
Service was quick and easyOganes M.
Great staff a pleasure to work with. This location is far superior to all the others I've used.Caleb U.
Kimberly provided awesome customer service, and answered all of my questions.Fernando M. | First Impressions
Good serviceGuillermo S.
Customer did not leave a comment.wellington H.
Nothing they were efficient as they were 3 years ago when I used them.Tylese R.
Customer did not leave a comment.Mark Chester I.
Customer did not leave a comment.SHANE W. | First Impressions
Your service was five star with me I didn't see that you needed any improvements you guys are awesome quick easy efficient thank you so much customer for life KennyKenneth T.
Everything great but the fact that cars are not full (gas) makes it a little tricky as far being able to refill. This is my 3rd time renting from this location but this is the first time I managed to come closer to the same level that the gas was when I picked it up. The other 2 times, I've over filled. Should get a credit for returning truck fullJohn L.
Customer did not leave a comment.Mamadou D. | First Impressions
Lower your prices I've been a customer for years and never paid the outrageous price I paid this week for a car hauler. I will be telling everyone not to go to UHaul over $900 WTF !!!!! I feel raped and robbed !!!!!Bent G.
Good friendly peopleHERBERT W. | Overall Experience
Customer did not leave a comment.BRIAN Z.
I would love to give the names of the two people that help me from beginning to the end They were absolutely a benefit to your company. They are there when I dropped off the truck at 11:15am Very knowledgeable They were great the store very neat and organized clean offered some water since it is about 110 degrees today Your company bosses should stop by unannounced to all your locations Time permitting bring a pizza and something to drink. Get to know your employees introduce yourself Let them know you appreciate them And you will have employees who want to stay Gestures like this will make them feel wanted and stay longer Just a thought Plus it would be great advertisment for u haul (Must bring own camera person) Ok I will stop now Have a great day A big asset to u haulGuy F.
Great customer serviceYesenia A.
Customer did not leave a comment.DEAN S. | Overall Experience
Customer did not leave a comment.Gregory L.
Customer did not leave a comment.SUSAN ABIENDO G.
Customer did not leave a comment.Jessics C.
Customer did not leave a comment.Judy B.
Customer did not leave a comment.melissa H.
Great overall job from the staff and companyTywan J.
My friend and I went down there to rent a storage space and there was a slight mix-up at first. Kim, the assistant manager, was more than accommodating. She went above and beyond to make sure we were taken care of. I would definitely recommend U Haul if you are looking to rent a storage. All the staff members were very helpful and friendly, and I appreciate them taking the time to resolve any problem that arose. I've rented storages from a few different companies now and am definately the most pleased with these guys.Desiree G. | First Impressions
Always helpful at this location. Thank you so much for consistent, good service!Paula W.
General Manager at this location was amazing! A+Scott E.
The service at this location was good. Not the fault of this location but my original pick up point did not have the equipment that I had reserved over a week prior. The original location did not honor the $50 rental guarantee. Instead they canceled my reservation and sent me across town to pick up a trailer here under a new reservation. This trailer had no marker lights working and I had to drive 2 hours with my hazards because other drivers could not see me. Poor customer service compared to the previous 4 rentals that I had just made.Corey W.
The staff were all so pleasant and helpful throughout the years. I was very happy with my time using your facility. Wish my larger unit was more climate controlled and airtight as the inside smaller one I had originally but overall I have no complaints just praise. Great Job!!Michele T. | Overall Experience
I booked at the Durango & Blue Diamond location close to me. I received email confirmation of the pickup at that location. When I arrived I was told they didn't have any vehicles and that my reservation was at 5220 Jones. That is a 20 minute drive across town. My move was delayed by about 2 hours due to this change without notification and I paid for an additional 35 miles of travel. VERY DISAPPOINTED! The staff at Jones were fine. No complaints about that.Don R.
Customer did not leave a comment.Sidale P. | First Impressions
It has been a nice service and just keep doing what you have doing. The next customer will love the service like I didNaazah U.
Customer did not leave a comment.Lusheng S.
Customer did not leave a comment.PETER P.
Nothing to improve! The best location with excellent service and very clean.SHEILA T.
Customer did not leave a comment.Henry L.
Customer did not leave a comment.James H.
Customer did not leave a comment.Tia L.
Wet t- shirt contest. ;)John W.
Customer did not leave a comment.Rocio D.
Customer did not leave a comment.Jeykob E.
Customer did not leave a comment.Billy G.
We lost . The truck key was never programmed correctly. Do what ever you were going to do anyways. BILLING for use of an inop, broke down- VIC NEVER stops! Like a Swiss Watch- humming! Bonus...Our reserved, rented reserved space Was rented. Manager DID provider A gas allowance! WINNING!Robert H.
Customer did not leave a comment.Chip S.
Customer did not leave a comment.tammy W.
Customer did not leave a comment.Christie F.
very quick and prompt service. Thank you very much! u guys are awesomeNick M.
Customer did not leave a comment.Martina M.
The truck is in need of an alignment. It was pulling to the left. In turn, the gas mileage was horrible. Other than that, there were no problems and the customer service was great.Brenda S R.
Customer did not leave a comment.sonny B.
Customer did not leave a comment.Gerardo A.
Customer did not leave a comment.Bruce B.
Easy pick and drop off, great communication and overall experience!Kinley K.
Kimberly was awesome.Jason S.
Customer did not leave a comment.Charles H.
Not ask all the same questions as already filled in on-line with the purpose of making the counter experience quickerAdam K.
Customer did not leave a comment.Wayne T.
Customer did not leave a comment.Ross D.
Customer did not leave a comment.Adam S.
Customer did not leave a comment.TRAYAN BORISLAVO T.
Customer did not leave a comment.Trayan T.
Excellent very convenient and Jeff is super helpful!! Thank you again!LANCE P.
I was very happy with the truck & people who worked at this location. No complaints at all. I've used them before for various moves and will continue to use them.James S.
Kimberly was friendly, attentive and fast in getting me into the truck that I rented. Would recommend going to the Jones Blvd location.BRIAN J.
Customer did not leave a comment.Raquelle C.
If there can be an alternative way that isn't online to turn in the rental it would be helpful to those with no smart phone or that don't know how to use one. My phone was damaged during the use of the Uhaul and it became almost impossible to report that the vehicle was returned on time and in the same condition as rented. Other than that this company is amazing!ROSA M.
Customer did not leave a comment.MICHAEL JOHN F.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Khantelicia E. | First Impressions
Gold stars all around!Ashley R.
Customer did not leave a comment.Alicia S.
Customer did not leave a comment.Ve D.
Very much appreciated, very helpful staff.Mathewos M.
No comment it is very very good service everything good thank you so muchYeneneh K. | Overall Experience
Customer did not leave a comment.Andre C. | Overall Experience
Customer did not leave a comment.Stacy R.
Customer did not leave a comment.Todd M.
There were 3 guys working inside, sitting on their phones. ONE of them should walked outside with me to show me which truck to take. Instead, they just pointed from their chair. They were nice but lazy.Stacy C.
Customer did not leave a comment.SURACHART S. | Overall Experience
Customer did not leave a comment.FRANK M.
I actually go a few miles out of my way and skip a few closer options to use this location. Always 5 StarsJoshua T.
A very clean & Professional people and Location.Gary H.
Uhaul and the moving helpers were top notch. Very very happy with my experience. Thank you for making the hardest part about moving, end up being the easiest.Casey B.
I'm still in the moving in process ... So far from my experience and what I've seen everything has been easy to figure out and convenient. The monthly rate is affordable and the facility is very clean and well kept up... Nice place ...Jason W. | Online Move In
Customer did not leave a comment.Megan C.
Kimberley was fantastic! she answered all of my question and assisted me all the through the booking process.Jemishia C. | First Impressions
Customer did not leave a comment.Audra C.
The service was exceptional, we were well looked after. Very kind, thoughtful service.Dianne W. | First Impressions
The units were very clean and accessible. The staff was very friendly and professional. If you are looking for a storage facility, i would recommend this one to anyone.Scott M. | Overall Experience
The service was perfect. Excellent storage. Thank you 🙏Susanna W. | First Impressions
Customer did not leave a comment.Ronald K. | Overall Experience
Customer did not leave a comment.GRETCHEN L A. | Overall Experience
Customer did not leave a comment.Bart H. | Overall Experience
Customer did not leave a comment.Ronald K. | First Impressions
As you know the weight of moving can be a very heavy load(s). It was soothing to have someone so efficient and polite. Helped to make this a memorable experience!Tommy T. | First Impressions
Customer did not leave a comment.John P. | First Impressions
Customer did not leave a comment.Dennis W. | Overall Experience
FINALLY MOSTTTTTT of the people in Vegas have been GREAT! (With the exception being 2210 w bonanza and 2001 w bonanza. Their employees are TERRIBLE. Even attacked me.) BUT the people here been GREAT!JON C. | First Impressions
No commentMichelle T. | First Impressions
Laura Thank You to make my move in fast.Helen N. | First Impressions
Good location, access to my storage unit was a breeze. Great deal, one month free and came with a lock, great deal, thank youGeorge L. | First Impressions
Always helpful and easy to reach! Plus they give military discount!Andrea J. | Overall Experience
Don't know weather or not Covid had anything to due with the 0$ move out special , but that was totally a life saving deal. Thank you UHAUL. AND STAFF ESPECIALLY at S. Jones and. Reno.Daniel Anthony M. | Overall Experience
Kimberly is amazing, super helpful, courteous, knowledgeable and very organized,,, she should be the manager at my store on Jones and hacienda!!!John J. | First Impressions
Staff is very helpful and friendly!Joffa L. | Overall Experience
Very clean, friendly, and helpful. This was a great first experience using uhaul storage. This staff was amazing and of ever needed in the future, I'd definitely go back. Thank you.MICHAEL G. | Overall Experience
Customer did not leave a comment.Wynette T. | First Impressions
Customer did not leave a comment.Martini B. | Overall Experience
Customer did not leave a comment.Lorena M. | Online Move In
They have all been amazing and very helpful I appreciate the staff at this locationTina Angenette L. | First Impressions
Customer did not leave a comment.Jeannie P. | First Impressions
I was especially sad to leave and it was not by choice but the staff was always friendly, overly helpful and always surprised me. Brought tears to my eyes and I wish nothing but blessings upon the people running this location. Thank you — RussRussell W. | Overall Experience
Customer did not leave a comment.Sharyn K. | Overall Experience
Great staff who were very helpful and friendly. Top notch especially when compared to the majority of Uhaul experiences.Harvey C. | First Impressions
I had a great experience with the facility and staff. Unfortunately I came upon a financial situation the caused some disturbance on my part, so I was incredibly grateful for the settlement options Laura offered to me. Thank you.DAVID L. | Overall Experience
Very clean. Exceptional friendly staff. Highly recommend.Cathy D. | Overall Experience
Customer did not leave a comment.MICHAEL DWAYNE M. | First Impressions
On my case especially at the Covid 19 , I have a trouble to keep my bills on top!!! I did call to the office and talked with a management department to help me I can payed in two times a month, Uffa what's a help they give me!!! I never ever wll found nice company to work with like Uhall...They are note 10000Nina W. | Overall Experience
It was convenient and clean.Angela H. | Overall Experience
Customer did not leave a comment.Brian N. | First Impressions
Customer did not leave a comment.MICHAEL G. | First Impressions
Customer did not leave a comment.Jennifer C. | Overall Experience
Customer did not leave a comment.Jackie ray W. | Overall Experience
Incredibly friendly.Cathy D. | First Impressions
Customer did not leave a comment.David M. | Overall Experience
The lady Lauren in office must be the kindest most patient employee at uhaul she understood my situation provided multiple solutions to help and I couldn't be happier than I am now. To Lauren thanks for making usual and the rental process fast and managableAdam I. | First Impressions
Customer did not leave a comment.MARCUS ANDREI H. | Overall Experience
The staff were awesome to help me as a walk in even though it's confusing with online reservations there tends to be mix ups in timing but the staff worked it out they were great thank you very muchGregory F. | First Impressions
Reserved a 10×10, was given a 5×15 with all the depth of a small apartment closet. Impossible to store any furniture. Kimberly was lovely but the woman who stepped in to "help" me was horrible. Rude and unprofessional. In the few minutes I was in that office I watched her get rude with the other girl(Kimberly) working there. Even while Kimberly was on the telephone trying to assist another customer.Amber M. | First Impressions
Just rudeJorge E. | Online Move In
Customer did not leave a comment.Salomon D. | Overall Experience
Customer did not leave a comment.Erica Renee R. | Overall Experience
Customer did not leave a comment.Reginald B. | Overall Experience
Jeff is amazing!Jenna F. | First Impressions
Awesome people. They work with you to make things right.Thomas W. | Overall Experience
The woman that checked me in was rude and inefficient. The young man working with her completed my check in was very nice. Also, there was no lock in my unit.BRUCE ALAN P. | First Impressions
Great customer service!GREG S. | Overall Experience
Kim was very helpful and made my move out experience a good one:)JON A. B. | Overall Experience
Thank you so much for all you do, keep up the good workCHRIS H. | Overall Experience
I rented space from you 3 or so YEARS ago. Not sure why this survey is coming in now!Nancy G. | First Impressions
JC was very helpful sweet nice and explained every thing in detail . Very patient love the experience.RUTH GURROLA G. | First Impressions
Customer did not leave a comment.Krista S. | Online Move In
Convenient and helpful, good staff as well, thanks.Erik E. | Overall Experience
Customer did not leave a comment.Raichele S. | Overall Experience
Customer did not leave a comment.RUBEN R. | Overall Experience
Customer did not leave a comment.Conrad F. | First Impressions
Customer did not leave a comment.Martha G. | Overall Experience
Customer did not leave a comment.Heather N. | Overall Experience
Customer did not leave a comment.Kowan C. | Overall Experience
Customer did not leave a comment.lisa l. | Overall Experience
Girl at the counter was nice, polite and courteous.BERT R. | First Impressions
Customer did not leave a comment.MARCUS ANDREI H. | First Impressions
great place, rates are expensiveMark S. | First Impressions
Customer did not leave a comment.alexis n. | Online Move In
Customer did not leave a comment.Naeim M. | First Impressions
Kimberly was exceptionally helpful throughout the whole process. Couldn't have asked for a better employee.James S. | Overall Experience
Hi uhaual , but I am charged two times. In one reservation. Would you pls check my bill and reverse the one transaction. Couldn't able to reach customer service over the phone. Long holding . Thanks !Abraham F. | First Impressions
I had a Wonderful experience when I came to ur store. I was having a bad day and Malik turned it around for me. He was so helpful and considerate. I have a storage unit there now and every time I go there I plan to stop by the office and say hello. I Appreciate Great Customer Service. It really makes a difference. Thank u😄BRENDA Denise M. | First Impressions
Very quick process and friendly staff who obviously have experience working with truck rental and storage. Thanks, Jeff and Laura! You made my difficult moving experience a lot less stressful!Stacy N. | First Impressions
Customer did not leave a comment.Anne R. | Overall Experience
The lady at the front desk was extremely helpful and got us taken care of right away.HEATHER YANIRA V Z. | First Impressions
Clean and friendly staff, I would highly recommend this Uhaul facility.Mark Z. | Overall Experience
Customer did not leave a comment.Karen J. | Overall Experience
I am completely satisfied with the staff and facility and would recommend it before recommending any other storage facilitiesJohn L. | First Impressions
Customer did not leave a comment.Chris K. | First Impressions
The staff are ALL super friendly and very knowledgeable. They are super nice and will go out of their way to help you out.Arlene S. | First Impressions
Customer did not leave a comment.Krista F. | Overall Experience
Customer did not leave a comment.Karen J. | First Impressions
Customer did not leave a comment.Amy c. | Overall Experience
Extremely happy customer and would highly recommend for storage/ moving vehicle rentals.Angela D. | Overall Experience
The staff is amazing, I've had my stuff in storage before this is the best unit I've ever used. Thank you for your kindness and making it easy for me to move in and out.Rhonda M. | Overall Experience
My actual move in date for the storage unit is 3/12/2021, not 3/9/21. Would you please change the date? The representative who helped me was very helpful, friendly, and had a great attitude. I was very pleased with Laura's client service skills. Thank youElizabeth N. | First Impressions
Great customer service! I’d recommend this location to all my friends and family! Thank you all for safe guarding my belongings! Appreciate all of you for working through this pandemic with excellent customer service!Melinda R. | Overall Experience
Customer did not leave a comment.Kelly E. | First Impressions
Customer did not leave a comment.Randy H. | Overall Experience
Fast friendly service. Best U-Haul experience I have had. Please keep up the great customer service.Celeste V. | Overall Experience
Customer did not leave a comment.Nirav P. | First Impressions
Customer did not leave a comment.