Customer Reviews for U-Haul Moving & Storage of Spring Valley

1,515 comentarios

5220 S Jones Blvd   Las Vegas, NV 89118

(702) 220-7777

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(702) 220-7777

5220 S Jones Blvd
Las Vegas, NV 89118

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I highly recommend Luis and the staff at Uhaul on S Jones Rd in Las Vegas!! I have dealt with them for months from renting a truck to renting a storage unit, and they are the best! Best Customer Service Ever!!!!

STEPHANIE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
4.0

Good location, access to my storage unit was a breeze. Great deal, one month free and came with a lock, great deal, thank you

George L.  |  First Impressions 
Clasificación:
5.0

Always helpful and easy to reach! Plus they give military discount!

Andrea J.  |  Overall Experience 
Clasificación:
4.0

Not bad, A bit pricey but over all it went smoothly.

DAVID MICHAEL D. 
Clasificación:
4.0

Don't know weather or not Covid had anything to due with the 0$ move out special , but that was totally a life saving deal. Thank you UHAUL. AND STAFF ESPECIALLY at S. Jones and. Reno.

Daniel Anthony M.  |  Overall Experience 
Clasificación:
5.0

Kimberly is amazing, super helpful, courteous, knowledgeable and very organized,,, she should be the manager at my store on Jones and hacienda!!!

John J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHATIERA D. 
Clasificación:
4.0

Everything was great but the truck smelled horribly of cigarette smoke.

TYSON R. 
Clasificación:
5.0

Staff is very helpful and friendly!

Joffa L.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service!

Leury R. 
Clasificación:
5.0

Very clean, friendly, and helpful. This was a great first experience using uhaul storage. This staff was amazing and of ever needed in the future, I'd definitely go back. Gracias.

MICHAEL G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wynette T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martini B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena M.  |  Online Move In 
Clasificación:
5.0

This location was better than other locations. The employees are very friendly and helpful here.

CHARLES BLADE H. 
Clasificación:
5.0

They have all been amazing and very helpful I appreciate the staff at this location

Tina Angenette L.  |  First Impressions 
Clasificación:
5.0

Doing a great job - keep it up

Gregory L. 
Clasificación:
2.0

I thought I rented a 15' truck, like I did last time, but I moved the same items as last time, and it was too short. I believe the truck that was given to me this time was only a 14' truck not a 15'. The sticker I saw on the inside of the truck said it was a 14' truck. Or the design is different which causes it to have a shorter bed. Because if this difference, I was not able to close the door all the way. Also, I got a phone call the next day saying that my card was declined, but when I brought up my card information online, it showed that U-HAUL had charged and credited several charges. So it appears that U-HAUL couldn't get its charging process worked-out and instead of figuring out that they had a problem internally, they called me saying that I was at fault. Not a good experience!

NORMAN DUNGO C. 
Clasificación:
5.0

Everyone was very nice.

ROBERT HAYDEN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannie P. 
Clasificación:
5.0

I was especially sad to leave and it was not by choice but the staff was always friendly, overly helpful and always surprised me. Brought tears to my eyes and I wish nothing but blessings upon the people running this location. Thank you - Russ

Russell W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharyn K.  |  Overall Experience 
Clasificación:
5.0

Great staff who were very helpful and friendly. Top notch especially when compared to the majority of Uhaul experiences.

Harvey C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAN SOTO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith B. 
Clasificación:
5.0

I had a great experience with the facility and staff. Unfortunately I came upon a financial situation the caused some disturbance on my part, so I was incredibly grateful for the settlement options Laura offered to me. Gracias.

DAVID L.  |  Overall Experience 
Clasificación:
5.0

Everything is so good, I am so lucky to get a new truck. This is my first time to drive a little truck, the truck worked well, the employees of U-Haul were so kind, It's great for move to a new home, highly recommended.

Yanfei X. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON RICHARD H. 
Clasificación:
5.0

Kimberly did a great job, was very efficient and helpful!

Becky T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD EUGENE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH L B. 
Clasificación:
3.0

One of the lady wanted to charge me more per mile, when I reserved with time for the right mileage. But another lady fixed the problem. Thanks for the help Kim .

JORGE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

Very clean. Exceptional friendly staff. Highly recommend.

Cathy D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip T. 
Clasificación:
5.0

Nothing everting was as I expected it to be

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE RENEE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL DWAYNE M.  |  First Impressions 
Clasificación:
5.0

On my case especially at the Covid 19 , I have a trouble to keep my bills on top!!! I did call to the office and talked with a management department to help me I can payed in two times a month, Uffa what's a help they give me!!! I never ever wll found nice company to work with like Uhall...They are note 10000

Nina W.  |  Overall Experience 
Clasificación:
5.0

Good now....easy peasy

Beverly N. 
Clasificación:
5.0

El cliente no dejó un comentario.

1702997418 S. 
Clasificación:
4.0

It was convenient and clean.

Angela H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK KEVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian N.  |  First Impressions 
Clasificación:
5.0

Friendly and polite. The whole process was great. Will definitely go here again!!

MEREDITH CLAIRE C. 
Clasificación:
4.0

Truck could use some new tires and brakes. Was ok for around town, but probably not safe for long distances.

Austin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G.  |  First Impressions 
Clasificación:
5.0

Would be greater if I had the car fully loaded.

THEODROS WOLDE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHYVERNON R. 
Clasificación:
5.0

Nothing everything is amazing already.

Karla M. 
Clasificación:
5.0

Dealt with a very pleasant gentleman that I later learned is the manager. I've rented uhual over the years- and this was by far the best experience! Thank you for the care and attention!

Workineh K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  Overall Experience 
Clasificación:
5.0

very friendly and profetional.

Kaoru S. 
Clasificación:
4.0

add more units to accomodate extension of rent

raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie ray W.  |  Overall Experience 
Clasificación:
5.0

Incredibly friendly.

Cathy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

The lady Lauren in office must be the kindest most patient employee at uhaul she understood my situation provided multiple solutions to help and I couldn't be happier than I am now. To Lauren thanks for making usual and the rental process fast and managable

Adam I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH L B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS ANDREI H.  |  Overall Experience 
Clasificación:
5.0

The staff were awesome to help me as a walk in even though it's confusing with online reservations there tends to be mix ups in timing but the staff worked it out they were great thank you very much

Gregory F.  |  First Impressions 
Clasificación:
5.0

The truck was actually a bit worn. missing window handles and the engine ran at a very high idle. It actually sounded like it was slipping out of gear. I've used this store on several occations and never had equipment like this. They usually have some very nice stuff. Staff was as great as usual so I will definiately go back and recomend to others.

Tim D. 
Clasificación:
1.0

Reserved a 10×10, was given a 5×15 with all the depth of a small apartment closet. Impossible to store any furniture. Kimberly was lovely but the woman who stepped in to "help" me was horrible. Rude and unprofessional. In the few minutes I was in that office I watched her get rude with the other girl(Kimberly) working there. Even while Kimberly was on the telephone trying to assist another customer.

Amber M.  |  First Impressions 
Clasificación:
5.0

GM and lady that works at this location are both great and go above and beyond.

Ceilee S. 
Clasificación:
3.0

I'm pretty sure I was overcharged. That was the only negative side. Also no one really explained anything to me.

VICTORIA NICHOLE F. 
Clasificación:
5.0

Jeff is amazing!

Jenna F.  |  First Impressions 
Clasificación:
5.0

Everything was fantastic

joseph R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

Great/friendly personnel and fast service

Austin S. 
Clasificación:
5.0

Excellent customer handling

Tsegaye Y. 
Clasificación:
2.0

They made me wait an hr after verifying the time of reservation assisted customer prior to me regardless of my 8:30 reservation. I was not assisted until 9:15 which ruined my plans.

Kendra D. 
Clasificación:
1.0

THEY FORGOT MY DOLLY AND THEN I HAD TO COME BACK THAT MORNING TO PICK IT UP AND WASTED 12 HOURS HAVING THEW TRUCK UNABLE TO USE IT...AS I RENTED FOR THE BIG ITEMS YOU CAN NOT PICK UP WITHOUT A DOLLY.... AND STILL WASNT COMPENSATED FOR THEIR ERROR....

TAMMY LYNN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEZEBEL M. 
Clasificación:
2.0

The woman that checked me in was rude and inefficient. The young man working with her completed my check in was very nice. Also, there was no lock in my unit.

BRUCE ALAN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy R. 
Clasificación:
5.0

Great customer service!

GREG S. 
Clasificación:
5.0

Nothing you could do to improve your service. I came to you for a service and you provided me with a service I requested and cared for me enough to make my rental experience go smooth. Gracias.

Phillip A. 
Clasificación:
5.0

Easy check in and out Thx

V D. 
Clasificación:
5.0

The van I ordered hadn't been returned and there was no other van that size but Kimberly went above and beyond to make sure I had another vehicle so I didn't have to drive to another facility to pick one up.

Jennifer C. 
Clasificación:
5.0

NOTHING

GREGORY B. 
Clasificación:
5.0

I rented space from you 3 or so YEARS ago. Not sure why this survey is coming in now!

Nancy G.  |  First Impressions 
Clasificación:
5.0

JC was very helpful sweet nice and explained every thing in detail . Very patient love the experience.

RUTH GURROLA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances C. 
Clasificación:
5.0

The truck we rented was great and fairly new. The employees were great, very seamless experience. Will rent from here again.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMAL JABBAR ENA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

Costumer service was great, and the employees are very helpful !!!

LUIS JAVIER L. 
Clasificación:
5.0

I'm a repeat customer at this store not only for it's convenient location to me but the extremely friendly, always helpful staff.

ADAM C. 
Clasificación:
5.0

Great service all around

FELICIA NICOLE D. 
Clasificación:
5.0

Jeremy, JC and Kimberly were amazing, helpful and accommodating. The manager of this location is fabulous. I have rented from this location before and I will continue to use this place, they are awesome!

Shannon G. 
Clasificación:
1.0

will never use this location again money hungry crooks

Gianguido C. 
Clasificación:
5.0

Fast, efficient and everything ready to go as promised. In and out in great time

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
5.0

I have used this location in the past. Each time they were professional and friendly. The equipment was clean and performed without incident. I would recommend this location to anyone who needs extra storage or rental equipment --- truck or van.

GENE CARL M. 
Clasificación:
1.0

I never got a fucking uhaul I'm getting texts for no damn reason

SAMUEL P. 
Clasificación:
4.0

Phone system is not good if you need to ask a question after you have renting a truck. If you have a question about the truck or equipment and you call the number where you rented from, it's impossible to get through. Just my opinion.

Phillip A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sammantha S. 
Clasificación:
5.0

The whole process was easy. The associates were friendly and knowledgable. This was a good experience. Gracias.

THOMAS RAY D. 
Clasificación:
5.0

Staff was pleasant and helpful

ROMAN G T. 
Clasificación:
5.0

Thank you for all your help Jeff !!!

Shannon M. 
Clasificación:
5.0

This was the 3rd store, that I had to go to get a truck with a reservation. this was not a good experience with booking a truck on line. but the 3 store was extremely helpful and for a 930am pick up time. I finally got a truck at 11.00

Adam G. 
Clasificación:
5.0

I have been satisfied with the service and specialy kimberly was beyond helpfull keep up the good work! I dont have nothing else i can think of that needs improvement!!

ABYNUR K A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Staff's are very helpful...

Jadie N. 
Clasificación:
5.0

Great service. Friendly

Larry R. 
Clasificación:
5.0

I really appreciate them helping me out with my return. I needed 25 hours instead of 24. They helped me out

BENJAMIN JOHN TH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMEON SEON YONG P. 
Clasificación:
5.0

You did well! Thank you!

Aida G. 
Clasificación:
5.0

Good company

KEISY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
3.0

Sign says wait in vehicle when returning and staff will come out. Sat there waiting, then went inside, staff sitting around talking.

James S. 
Clasificación:
3.0

The only complaint is the vehicle the trucks transmission was bad and was just a horrible vehicle.

Clasificación:
5.0

The vehicle was clean in the front, but not the back. I was informed it was returned late, and thus wasn't clean. It wasn't that bad, and I didn't mind at all.

WENDELL JASON P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCUS ANDREI H.  |  First Impressions 
Clasificación:
5.0

great place, rates are expensive

Mark S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alexis n.  |  Online Move In 
Clasificación:
5.0

Very helpful with my after hours drop off. Thanks!

Ryan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Naeim M.  |  First Impressions 
Clasificación:
5.0

Hi uhaual , but I am charged two times. In one reservation. Would you pls check my bill and reverse the one transaction. Couldn't able to reach customer service over the phone. Long holding . Thanks !

Abraham F.  |  First Impressions 
Clasificación:
5.0

I had a Wonderful experience when I came to ur store. I was having a bad day and Malik turned it around for me. He was so helpful and considerate. I have a storage unit there now and every time I go there I plan to stop by the office and say hello. I Appreciate Great Customer Service. It really makes a difference. Thank u

BRENDA Denise M.  |  First Impressions 
Clasificación:
5.0

Very quick process and friendly staff who obviously have experience working with truck rental and storage. Thanks, Jeff and Laura! You made my difficult moving experience a lot less stressful!

Stacy N.  |  First Impressions 
Clasificación:
5.0

They were awesome. Thank you for the help

Elvia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

Exceeded my expectations! I literally walked out of Budget because I waited 45 minutes. Got to this location and was in and out of there in five minutes!

vincent V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MLADEN S. 
Clasificación:
5.0

It was great service.

RUBY DIANA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl B. 
Clasificación:
5.0

SPRING VALLEY&JONES.ðŸ'¥Their personal is ðŸ'¯, top notch.jeff, the manager is a great guy along with the other staff, including the customer service, their all superb! Be kind and kindness will come back.This store gave me a little more hope in these challenging times.thank you uhaul once again. Sincerely, April 🐾

APRIL CECILE P. 
Clasificación:
3.0

I filled the tank back to where it was and still got charged 15 for gas! I definitely will be telling my friends to find another place.

HALEY SIMONE T. 
Clasificación:
5.0

This location is the absolute best! the manager Jeff and his team just don't come any better absolute A+ Phenomenal. best in Vegas!

SCOTT CHARLES C. 
Clasificación:
5.0

Probably the best, least threatening uhaul location I've ever been to. Means a lot as a single woman moving.

Pippa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN BARRY B. 
Clasificación:
5.0

I am completely satisfied with the staff and facility and would recommend it before recommending any other storage facilities

John L.  |  First Impressions 
Clasificación:
3.0

I would've given 5 stars had it not been the fact that I couldn't open the lock box to get the keys.

CARLOS ROBINSON M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chris K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly E.  |  First Impressions 
Clasificación:
5.0

Thanks sincerely.

JOE N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ABBAS R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonia V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raeanne C.  |  First Impressions 
Clasificación:
5.0

Quick crevice.

Arsen M.  |  First Impressions 
Clasificación:
1.0

The customer service via phone was the only helpful part. You guys charged me for 2 days when I didn't even have the truck that long, charged me the wrong insurance fee charged my card 87.05

Ericka W.  |  First Impressions 
Clasificación:
5.0

When I get out , It took time. I tried to get out a few times.

Kyoichi I.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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