Customer Reviews for U-Haul Moving & Storage of Spring Valley

552 comentarios

8847 Jamacha Rd   Spring Valley, CA 91977
(E Of Sweetwater Rd)

(619) 589-1693

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 589-1693

8847 Jamacha Rd
Spring Valley, CA 91977
(E Of Sweetwater Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Wonderful staff! They really took the extra time to ease my concerns and make sure my move would be safe driving across the country with a trailer I'd never towed before.

Kristy H. 
Clasificación:
4.0

Not a thing !

Patricia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian D. 
Clasificación:
5.0

They are awesome and caring. Vu666

evelyn E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jakolby P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abraham T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrianna G.  |  First Impressions 
Clasificación:
4.0

The "open" light for the store was not on, so I waited in the parking lot until after my appointment, only to see that the business was open but no signs of occupancy.

Gregory C. 
Clasificación:
5.0

This is a one stop shop storage for all my packing and storage needs. The lobby, restrooms and facility was exceptionally clean and organized. Staff members went above to accommodate my needs. Customer service was way above star  quality and the GM was the first to meet, greet and assist from start to finish. He is a doer and someone who has put together a DREAM TEAM. I am a loyal customer because of the exceptional high quality customer service that the GM gives.  Thank You Spring Valley Storage Location for all that you do and for always reaching and going far above and beyond the expectations of your clients from start to finish. GM Michael D you are a great leader! I am very happy. Grace and Peace, Dee Dee Summers

DOROTHY S.  |  First Impressions 
Clasificación:
5.0

The staff was really helpful and very kind!

Gregory W.  |  Overall Experience 
Clasificación:
5.0

Truck was clean and ready for pickup when I arrived. Vehicle was in great shape. Staff we're very polite, thorough and helpful. Very Easy drop-off. Would rent here again.

Wayne L. 
Clasificación:
5.0

The guy that checked out the trailer was great! Very happy with the customer service!

Alejandra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

Roberto and Ruth were great. Knowledgeable, friendly, and fast. Best truck rental experience ever! ¡Gracias!

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAYLIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANI A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clay G. 
Clasificación:
5.0

My best experience at a UHAUL location ever. The most professional and personable staff I have encountered in the rental business.

william M. 
Clasificación:
5.0

Excellent service.. Thank you

Perla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAUNDRA T.  |  Overall Experience 
Clasificación:
5.0

I had a great experience overall

Rachael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee H.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work

Nithal P. 
Clasificación:
5.0

Very friendly and helpful.

Marcos G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur W. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMBER B. 
Clasificación:
5.0

Always a good experience

SUSAN F. 
Clasificación:
4.0

My Sister and Son will be there to pick up another 10 ft truck tomorrow morning by 11am ok.

JOE D. 
Clasificación:
5.0

Excellent customer service at this location!!!

Kelly A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latonya J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

POORYA Q. 
Clasificación:
5.0

Las personas en la oficina me dieron un servicio excepcional: Contestaron todas mis preguntas, muy educadas en el uso del Idioma español y muy capacitadas en el uso de todo el mecanismo del negocio. Estoy muy satisfecha con todos los servicios Gracias mil por darme La Paz de k mis pertenencias estuvieron bien cuidadas.

Maria A.  |  Overall Experience 
Clasificación:
5.0

They were all very helpful and courteous I will definitely recommend this place Thank you

Lucy P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGO C. 
Clasificación:
4.0

I've used this storage facility for almost 2 years. The staff were always helpful and friendly. The storage unit was perfect in size and within my price range and served its purpose which was storing my father who recently passed aways belongings. I only moved out because I moved into a house where all his stuff could fit into our garage. A couple times my auto pay was rejected and I incurred late fees. But as soon as I paid the manager Michawould always waive the late fees. I recommend this storage facility to anyone looking for upscale professional service and atmosphere.

Jeanetta J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEXTER O.  |  First Impressions 
Clasificación:
5.0

Lovely staff.

Rosely M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA T. 
Clasificación:
5.0

All is well

AVALIN S.  |  First Impressions 
Clasificación:
2.0

The customer service was poor and check in was very stressful. I reserved online and even uploaded my driver's license to save time at check in and was very upset to be at the desk for over 20 minutes with a rude employee. The rude employee never gave me his full attention to make check in fast and easy. I had to wait to be helped, which was fine, but when it was my turn the employee was immediately rude and kept putting helping me on hold to help others that walked in the door. The truck I rented was fine and worked well, but I will go out of my way to rent from a different location because my experience with the employee at this location was so bad.

Gregg A. 
Clasificación:
5.0

I have rented vehicles from this location multiple times over the last several years. It has always been easy and quick! on both pick up and returns, THank you

Claudia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandye V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH Q.  |  Overall Experience 
Clasificación:
4.0

The drivers side door would not close all the way. It was really loud on my drive and lots of cold air came in the whole time.

ADRIAN M. 
Clasificación:
4.0

Customer service was friendly, helpful and attentive.

RUTH Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAry B. 
Clasificación:
5.0

Great people working there thank you all

Judy W.  |  Overall Experience 
Clasificación:
5.0

Everyone was polite and very accommodating to me when I got the storage I was unable to use it because I could not go down or up the steps I needed one on the upper level but I had a wonderful experience with the person that helped me with my stories thank you and you have a blessed life.

Gail M. F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEMI M. 
Clasificación:
5.0

Everything was perfect.

Enrique X. 
Clasificación:
4.0

Phone app pickup is cumbersome and that's being kind. Drop off was very good, uHaul employees were helpful and friendly!!

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS P. 
Clasificación:
5.0

Very good service!! Your employees are great !! Thank you!!

Maria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND A. 
Clasificación:
5.0

Thanks for all your service,I’m very happy with you guys.

FROILAN V.  |  Overall Experience 
Clasificación:
5.0

u think this place , are doing excellent job , people ere very nice , and very attention to the customer needs

JESUS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricardo D.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work

JEROME B. 
Clasificación:
5.0

Very accommodating, and nice!

CHRISTINA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S.  |  Overall Experience 
Clasificación:
5.0

Nothing. He was very efficient. He got is in and out quickly and was very nice to deal with. By far The Best UHAUL experience ever..and you can see I have used multiple locations over the years.

MINDIE M. 
Clasificación:
5.0

I'm really satisfied with the experience I had renting a truck. The truck made my moving so much easier and faster

FRANCISCO P. 
Clasificación:
1.0

One employee would say one thing yet another would say the opposite. I experienced this three times, frustrating.

ALMA D.  |  Overall Experience 
Clasificación:
5.0

Very clean. Good service

JUAN G. 
Clasificación:
4.0

Uhaul online booking offered a space that was unavailable- a 7x10 ground floor unit. That unit was NOT available at this location. The staff at the location were very helpful in fixing that mistake.

Kevin G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

TINA H.  |  Overall Experience 
Clasificación:
5.0

This was our 2nd time having to do a drop off of a truck, and this location is always clean and easy to maneuver around the lot. I especially like the option of dropping off the truck after hours. The app makes it super simple and quick for drop offs.

Patriciamarissa C. 
Clasificación:
5.0

Lady working front desk was very nice.

CARL Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keri C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Innocent N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALINA H. 
Clasificación:
3.0

Agent forgot to load my dolly cart and required 2 verification of friend or relatives phone numbers for the rental seemed strange as I have used U-Haul several times and also had a major credit card other than that the office was clean

CHARLES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

INNOCENT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail M. F.  |  First Impressions 
Clasificación:
5.0

Great customer service!

Leticia C.  |  Online Move In 
Clasificación:
2.0

I was charged for miles and I called left message that the truck was having issues with the mileage I only drove 63 miles and they charged me for over 100. My total payment was estimated at 65-67 dollars I was charged an extra 97.00 . I explained to her that my brother works for u haul and he would give her his skit number she said she will do it upon the return of the truck. That never happened.

DAJAMONEA G. 
Clasificación:
5.0

Great service. Thanks.

Eleonor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
5.0

Staff was very helpful and nice

Bianca P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

Todo muy bien y muchas gracias portodo si algún día nesesite un estor regresan ustedes gracias portodo

Juan R.  |  Overall Experience 
Clasificación:
4.0

Good experience. You may want to add more “check-in” card readers.

jua s.  |  Overall Experience 
Clasificación:
3.0

This rental was my 3rd attempt at a reservation. I called what I thought was a store location but got a call center. While the person I spoke to was pleasant. When I went to pick up the van, there wasn't a reservation for me. So I made second arrangements. This time to be picked up at a different location, which was this location. When I went to pick up, they told me that the Van I reserved, could not be rent for the rate they quoted me. The gentleman helping me was able to get me a truck for the rate, but it took an hour and 1/2 before The transaction was completed.

AGRIPINA S. 
Clasificación:
5.0

Great team over at 8847 Jamacha Rd Spring Valley, CA 91977

MARTIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAYKUL S. 
Clasificación:
5.0

Like this place good customer service nice people really clean . I will recomend this place to anyone. Best rates in town.

JUAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELA Y. 
Clasificación:
5.0

Great staff

VERNON M. 
Clasificación:
5.0

Not a thing

VERDACE R. 
Clasificación:
5.0

Your staff did an amazing job. She was extremely helpful and had great customer service.

Janel k.  |  First Impressions 
Clasificación:
4.0

The Website wasn't working right when we went to return after office hours. We couldn't log in and then it was an hour wait for customer service on the phone. It took a while to get the code.

JUAN M. 
Clasificación:
5.0

Excellent and accommodating customer service and courtesy 😊

Gabriela L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VILIUS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geneva B.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service!

John G. 
Clasificación:
5.0

The guy that help me when I picked up the truck was super nice and told me all the info and answer my questions. When I dropped off of truck the second guy was so nice and also when over with me on everything and also answer my questions. Auper nice people.

JAVIER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDA M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen g.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely helpful and friendly. Location convenient. We had 2 units there and would definitely use this facility again!

Pamela W.  |  Overall Experience 
Clasificación:
5.0

great customer service.

MANUEL G. 
Clasificación:
5.0

The customer service was EXCELLENT when I reserved/ordered the U-Haul in Spring Valley, California. She didn't just answer my questions, but she also provided extra information I wasn't aware I needed which helped put me at ease for this trip. 10 out of 10! The drop off was flawless as well. Good job U-Haul! :D

Michael G. 
Clasificación:
5.0

The self check in did not work very well both on pickup and drop off. On pickup I couldn't get past the confirming any damage page, all were accepted but wouldn't let me continue. On the return I took 4 odometer pics and they still weren't recognized. Had to get an employee both time, which pretty much h defeats the purpose of self check in. This process needs some fine tuning

Jeff F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne D. 
Clasificación:
5.0

I would like to personally thank, Ricardo? (Young adult assisting me) for his professional and assistance. I recommend this young man be accepted into a mentorship program to manage his own U-Haul site. He is what the mission and vision of the organization. If he's reading this thank you very much; I really appreciate your help today, 9/4/21 around 10:30 am at the Spring Valley location. Chris Williams

CHRISTOPHER W. 
Clasificación:
2.0

at the r beginning the lady told me that I have to drop the tow dolley to different location and truck just there. after that she saw parked outside trying to reach customer service. at the she let me drop both items as I have been told before renting it

Isaac V. 
Clasificación:
5.0

Brianna and the gentleman with long hair and beard (sorry didnt catch his name) both made it a wonderful experience, super helpful like always. I've chose to store my belongings there because multiple friends have recommended the place and have used it as well. i will be telling my friends too

JUAN V.  |  Overall Experience 
Clasificación:
4.0

The front bumper came of out of nowhere but everything else was perfect.

KESHON ANTHONY S. 
Clasificación:
5.0

The lady who helped me during both check-in and check-out was absolutely phenomenal. She truly made my experience with U-Haul so great; she answered each one of my extensive questions with a genuine smile in her eyes. Her joyfulness made my day.

CLARISSA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauralee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RITA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquez C. 
Clasificación:
5.0

Precios razonables y personas muy atentas

Maria J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam J. 
Clasificación:
5.0

Great experience all around

Rachael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony J.  |  Overall Experience 
Clasificación:
5.0

Friendly and polite manager...wish there more like him...sorry I don't remember his name

TIMOTHY GARLAND T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ari L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio E.  |  First Impressions 
Clasificación:
5.0

My experience was awesome. So easy to maneuver through everything.

Lefaua L. 
Clasificación:
5.0

I truly appreciate being able to store everything at Uhaul. Initially it was only supposed to be a few months, but we couldn't find a place, the pandemic hit and then we were living in a hotel. Knowing that my stuff was safe in storage really gave me peace of mind during a really difficult time. I really appreciate the black lady at the front desk, she was always helpful, kind, understanding and went above and beyond every single time.

Shawnnie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Virginia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan Antonio E. 
Clasificación:
3.0

Buen servicio al cliente

Norma G.  |  First Impressions 
Clasificación:
5.0

People were helpful and kind!

Jody S. 
Clasificación:
5.0

Staff are friendly and professional

MARIA R.  |  First Impressions 
Clasificación:
3.0

Have at least one worker in office until closing

EBONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

leticia h.  |  First Impressions 
Clasificación:
2.0

My storage unit was cancelled and given to another customer that walked in. Tom was unbelievably not helpful and rude.

Anne O.  |  First Impressions 
Clasificación:
5.0

Great customer service!

Stivel P. 
Clasificación:
5.0

Friendly staff, very professional, very helpful. They surpassed my expectations and I will definitely recommend that Branch to all the friends and family.

LINDA B. 
Clasificación:
4.0

N/C

Anthony J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

VANESSA P.  |  Overall Experience 
Clasificación:
3.0

I ordered a 15' truck 2 weeks in advance, then I get a call on the day I reserved saying the truck was unavailable.

ANDREW B. 
Clasificación:
1.0

The woman checking in was rude and condescending. When I explained to her I didn't knowingly choose online check in she stated I was wrong and that I didn't know what I was taking about even though I've used uhaul before. After having issues with online check in she mocked me for taking a blurry photo of my license and then (my opinion) purposefully entered my name incorrectly because she was retaliating when I told her I was upset and in a rush and just wanted to get checked in to go. I have used uhaul before but maybe my account didn't link up to previous times and she was claiming I haven't been a customer before so I wouldn't even know how the check in process should work. I've never dealt with such a condescending and standoffish person at a uhaul before. She also smirked and smiled a lot as if to goad me.

addmas S. 
Clasificación:
5.0

Thank you! You were there in my time of stress and you all made my life easy!

Silvia N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jua s.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff . The check in process was uncomplicated . I was really pleasantly surprised. 5 Stars all the way . Thank you .

Shawn D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY J T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leah f.  |  Online Move In 
Clasificación:
5.0

No elevator makes things difficult. But overall great.

April S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Hannah F.  |  Overall Experience 
Clasificación:
1.0

Reserved a unit in January for dorm move out - flew cross country to aid in move - called 3 times week prior - arrived at facility to be told they were completely full and didn't have a unit fir us - will find another option for next time. Employees were great - company is terrible

Becky M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  Overall Experience 
Clasificación:
5.0

Thanks for the staff for all the help and assistance!😃

Wilda C.  |  Overall Experience 
Clasificación:
5.0

Gracias

Gina J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alaa A.  |  First Impressions 
Clasificación:
5.0

Nice place

Paula F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MARSHALL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LIZBETH A.  |  First Impressions 
Clasificación:
4.0

The cost was a little bit more than I wanted to have to pay, the facility was very nice and the workers were helpful and friendly 🙂

Sandra M.  |  Overall Experience 
Clasificación:
5.0

All staff are fast to help& great communication. The facility is spacious. It easily fits 2 Uhaul 10x10 trucks to pass by each other in the lanes to get around. If unit is 2nd floor the staff quickly brings a forklift to bring down the storage lift crate for you to load @ ground level. Fill it up as many times as you need & they bring it up& down. No hauling upstairs needed. Highly recommend Jamacha Rd Uhaul storage in Spring Valley.

Andrea L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

hans r.  |  Overall Experience 
Clasificación:
5.0

Lydia is very professional, super nice and always helpful especially during the pandemic. This facility is not convenient for me but I stay because of her. Daniel

Dan T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan e.  |  Overall Experience 
Clasificación:
5.0

Ruth deserves a raise! She is awesome (=

SAMANTHA C.  |  First Impressions 
Clasificación:
4.0

Staff was great, but the price was a little high.

Sharlene L.  |  Overall Experience 
Clasificación:
3.0

The on-site staff are always amazing. But the ongoing telephone technical issues of calls not going through or getting rerouted to trailer hitch department with no person to even talk to have been a HUGE headache. It wasn't just a day - it was weeks of issues. Emails all bounced back as well and wasn't able to access the website - super frustrating.

laurie k.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

melissa m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mannuel R.  |  Online Move In 
Clasificación:
4.0

Recommend elevator for downstairs storage facilities.

ionia h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David A.  |  First Impressions 
Clasificación:
4.0

I was satisfied

Gina J.  |  First Impressions 
Clasificación:
5.0

Very convenient. The staff are helpful.Thank you Mike.

Henedina H.  |  Overall Experience 
Clasificación:
5.0

The clerk work on getting me a unit down stairs

Gracie T.  |  First Impressions 
Clasificación:
5.0

Only thing i did not like was the phone service waiting time if i needed to call to make changes or ask a simple question it would take alot of time

Bridgett A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda A.  |  Overall Experience 
Clasificación:
5.0

I didn't have to worry about break ins. I was happy to know that my things was a safe place.

Miecheryl w.  |  Overall Experience 
Clasificación:
5.0

I didn't have any problems .everything was clean and the personal was very professional thank you

EDGAR R.  |  Overall Experience 
Clasificación:
4.0

Extraordinario servicio al cliente 

Malena G.  |  First Impressions 
Clasificación:
5.0

Michael was excellent.

Art T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

marsha f.  |  Online Move In 
Clasificación:
5.0

The customer service representatives were outstanding.

CHARLES B.  |  Overall Experience 
Clasificación:
4.0

Our check out agent Courtney has wonderful customer service skills! No lighting in unit so not so good for after dark access

Theresa V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessy C.  |  Overall Experience 
Clasificación:
5.0

Friendly and informative

Jacquelinei E.  |  First Impressions 
Clasificación:
4.0

Staff nice and polite. Good location and affordable storage units.

hall s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne S.  |  Overall Experience 
Clasificación:
2.0

It seemed like the customer service person was holding the storage for some reason and didn't want to rent it to me. She kept insisting it was taken and "not showing up on her system " so I proceeded to book it online in front of her and miraculously she found that it was available. Very annoying and a waste of time arguing with her whether it was available or not for a good 10-15 minutes.

Ricardo S.  |  Overall Experience 
Clasificación:
5.0

I am waiting for a reversed payment for January 2021 . I always tried to pay in advance and I was blessed to be able to pay early my due date . But there is one thing I am not in agreement with is . I didn't use a whole month in December why am I not receiving a retroactive payment for the days not in use? my due date was for the 25th of December 2020 I moved out on the 10th of December 2020 .

Julie H.  |  Overall Experience 
Clasificación:
4.0

All was well except they never answered the phone and they kept billing me after I checked out. Waiting on the phone was really long. People were nice though.

Carrie P.  |  Overall Experience 
Clasificación:
5.0

Michael, was very professional and helpful. I would not hesitate to recommend this U-haul Storage facility to my friends and family.

ELIZABETH S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Irene L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brianna H.  |  Overall Experience 
Clasificación:
5.0

The lady who help me was Awesome such an blessing to have had her help me

Lara C.  |  First Impressions 
Clasificación:
5.0

Accomodable easy to get in,wide access.thank anyway

RODEL C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARISSA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany R.  |  Overall Experience 
Clasificación:
5.0

Thank you all staff at U-Haul on Jamacha in Spring Valley!! You all have been kind, helpful, respectful, courteous and interested in what your customers want and need not just what you can sell them!! This IS the best storage unit/management experience I have EVER had! I appreciate all of this! Thank you for making my life easier and stress free!! GOD BLESS YOU ALL AND THANK YOU FOR ALL YOU DO FOR OTHERS!!

julia m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH E.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service I was content!!

miriam b.  |  Overall Experience 
Clasificación:
3.0

Please repair the card reader coming in the vehicle entrance has been inop for 3 weeks or more. I had to gk out my car and use the exit side.

Jerardo R.  |  Overall Experience 
Clasificación:
5.0

great management staff

robert s.  |  Overall Experience 
Clasificación:
5.0

Big props to your staff and facility at U-Haul Moving and Storage of Spring Valley in CA! The staff is so incredibly kind and helpful and the location is beautifully maintained! We thank Andrew for his great service!

Jayme B.  |  Overall Experience 
Clasificación:
5.0

Very helpful friendly

Judy T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna H.  |  First Impressions 
Clasificación:
5.0

Lirio was very helpful, friendly, patient and answered all my questions. Servicio al cliente de excelencia.

esther m.  |  Overall Experience 
Clasificación:
5.0

Head and shoulders above Public Storage. I felt like a valued customer instead of a tenant. I found my new home for storage.

Corey D.  |  First Impressions 
Clasificación:
5.0

I will be back again to use their services

Rolando R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi C.  |  Overall Experience 
Clasificación:
5.0

More time to access

Manuel Munoz F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo G.  |  Online Move In 
Clasificación:
5.0

The guys were really helpful, when I needed the fork lift. Never a No answer or I don't know. Very nice people.

louie b.  |  Overall Experience 
Clasificación:
5.0

Great

Joudan T.  |  First Impressions 
Clasificación:
5.0

Thank you for all your help and understanding to my situation.

Steve P.  |  Overall Experience 
Clasificación:
5.0

1st time UHaul User on a cross country move. No issues at all, very smooth process. Definitely impressed, no haggle with prices and was charged initial quote. No surprise fees, excellent experience.

MIRIAM M.  |  Overall Experience 
Clasificación:
4.0

Thank you for your service.

DZ A.  |  Overall Experience 
Clasificación:
5.0

the staff at uhaul was well and beyond courteous to me during my storage needs. They assisted me which made my needs more comfortable in my moving experience in life, thank you.

christopher c.  |  First Impressions 
Clasificación:
1.0

Suck

Nicole K.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Everyone that works there is super polite and the manager is amazing and super helpful. Even after hours which is surprising cuz that's not common. Overall im very happy there

elizabeth m.  |  First Impressions 
Clasificación:
5.0

The Employees we're very attentive very professional every one I can in Contact with Thank You

jose luis f.  |  Overall Experience 
Clasificación:
4.0

very business oriented and trustworthy

JAMES F.  |  Overall Experience 
Clasificación:
5.0

The staff was very very helpful and i would definitely recommend this storage facility.

ANDREA P.  |  Overall Experience 
Clasificación:
1.0

Storage room smell and they are rats in the ceiling.

Luciano S.  |  Overall Experience 
Clasificación:
5.0

I had a one-way truck rental and storage rental at Spring Valley. This place is super clean and the workers are so very helpful and friendly. I highly recommend.

mechell j.  |  First Impressions 
Clasificación:
5.0

Great Service.f. Lidio and everyone else Thanks

jose luis f.  |  First Impressions 
Clasificación:
4.0

Office personnel was very professional and friendly. The units and grounds were exceptionally clean.

DAVIDA M.  |  First Impressions 
Clasificación:
5.0

Thank you so much for your services..... I really appreciated the awesomeness of your staff

debra f.  |  Overall Experience 
Clasificación:
3.0

Please note this is my first time renting a storage unit so I have nothing to compare with. Upon my arrival I waited for approximately 10 minutes for service. Uhaul did not have the size I needed.

sonia r.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff

judith h.  |  Overall Experience 
Clasificación:
5.0

We had a great and smooth process! Staff is very nice, detailed and informative! Thank you so much for making our moving experience gratifying!!

julia m.  |  First Impressions 
Clasificación:
5.0

Michael is wonderful!!!

Tina J.  |  Overall Experience 
Clasificación:
4.0

The employees are very helpful and always willing to help! I feel that the storage is safe and secured.

ROSARIO D.  |  Overall Experience 
Clasificación:
5.0

Above excellent for their customer service on 7/13/19. I don't recall their names but they helped me with getting me everything I needed and even though I didn't have enough they made a way.

ANDREA P.  |  First Impressions 
Clasificación:
5.0

You got it good attitude and you handle it as a professional.

Jaime M.  |  First Impressions 
Clasificación:
5.0

Awesome employees great service!!!!

BARBARA H.  |  First Impressions 
Clasificación:
5.0

They helped us out were courteous and friendly

paul b.  |  First Impressions 
Clasificación:
5.0

👍👍👍

JESUS C.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with service and staff always available to answer any questions clean location

annette p.  |  Overall Experience 
Clasificación:
5.0

The was very nice and helpful

Ramon D.  |  First Impressions 
Clasificación:
5.0

This was a great experience all around. Prices were good, the facility was great, and most importantly, the staff were friendly, professional, and always ready to help.

Matthew H.  |  Overall Experience 
Clasificación:
5.0

The staff is very courteous and professional. Always willing to work with the customer and give the best outcome not just to make money but to look for solutions. I am pleased with their service.

Guillermo C.  |  Overall Experience 
Clasificación:
4.0

A good experience, however, sometimes I could not contact the Jamacha office during normal business hours when I called. My call transferred to a "Call Center", but I never received any call-backs.

MARGARITA C.  |  Overall Experience 
Clasificación:
5.0

Excellent simple friendly thats how it should be during any move thanks for the fast service

Nathan H.  |  First Impressions 
Clasificación:
5.0

The staff in this specific location are very friendly and takes care of your needs at a best valued price! Couldn't be any happier. Great experience!!!

novelyn G.  |  First Impressions 
Clasificación:
5.0

Employees were professional and very friendly.

laura d.  |  First Impressions 
Clasificación:
5.0

I was really happy with the customer service I received when I came in to ask about the rates on a storage unit. I got a better deal then what I have been paying the past 6 yrs + I got a free month!!!

anna s.  |  First Impressions 
Clasificación:
4.0

My experience with Uhaul Spring Valley was a good one. ¡Gracias!

Allegra M.  |  Overall Experience 
Clasificación:
5.0

Thiis was my second time there and place are very secure and easy access and the staff are awesomely me very professional and definitely recommended...thank you!

RICHARD D.  |  Overall Experience 
Clasificación:
5.0

Excellent staff!

ALYCE B.  |  Overall Experience 
Clasificación:
2.0

It was a very unorganized. They were understaffed & the wait was long. There was not enough space to move the U-haul truck to unload and it was challenging to move with limited space in the vicinity.

Amara C.  |  First Impressions 
Clasificación:
5.0

While the driveway is a tight fit on a busy street, it's WELL worth the effort. Michael was friendly&graciously helped make our returning of Uhaul equipment much easier. Facilites are super clean!

Tiffany R.  |  First Impressions 
Clasificación:
5.0

good job

Edward L.  |  Overall Experience 
Clasificación:
5.0

I was impressed with the employees and the facility. All three employees we dealt with were very friendly and helpful. The facility was very clean and seemed very secure.

Amy K.  |  First Impressions 
Clasificación:
5.0

no problems.

christina j.  |  Overall Experience 
Clasificación:
5.0

Staff always helpful.

candice p.  |  Overall Experience 
Clasificación:
5.0

Bueno

Fadi k.  |  Overall Experience 
Clasificación:
5.0

It was a great experience

LASHAWN DONNA T.  |  Overall Experience 
Clasificación:
5.0

Service was excellent with an upgrade to a larger storage room we were in and out in record time.

christina j.  |  First Impressions 
Clasificación:
5.0

Thank you. Your facility is safe and always clean. The staff is friendly and professional. Renting either a storge unit or truck is really easy and seamless. Again, thank you, Monica Martinez

Monica M.  |  Overall Experience 
Clasificación:
5.0

Staff is very friendly.

Vanessa C.  |  First Impressions 
Clasificación:
5.0

Andrew excellent. Lirio excellent and everything excellent. Gracias.

alejandro G. | Reservación
Clasificación:
5.0

Gracias

Gina O.  |  Overall Experience 
Clasificación:
1.0

I was a new customer and i was kicked out because I knew people who would come and bother me when I would stop to drop stuff off at the storage. they were old customers who I guess had problems before

Vanessa C.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff excellent service. Thank you.

Felix S.  |  Overall Experience 
Clasificación:
4.0

It was convenient, your staff was helpful, and took care of my needs fast.

ANGEL R.  |  Overall Experience 
Clasificación:
5.0

The process of renting a uhaul was easy and convenient.

Christina N.  |  Overall Experience 
Clasificación:
5.0

Good job spring valley Uhaul you guy's are friendly super fast when it comes to service. Good and clean facility i will defenatly recommend you guy's to my fam and friends and will defenatly be bac

Miguel S.  |  Overall Experience 
Clasificación:
2.0

I made the first payment for my daughter and the staff put the unit in my name I haven’t been to California in 10 years I have no idea where they are located or anything about them except they refused

Harry S.  |  Overall Experience 
Clasificación:
5.0

As everyone knows moving can be very challenging. It's was very comforting to receive such great customer service from UHAUL Rep Angelica:))

Ruby M. | Reservación
Clasificación:
1.0

The staff is not keeping good records or are not communicating with each other. I changed units but it was not reflected in their records They continue to take money out of my bank account. My lock wa

Josephine F.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that you don't refund the unused days when a tenant moves out of the storage unit. You can't always plan the move out date to match your original move in date.

TANIA H.  |  Overall Experience 
Clasificación:
2.0

I notified the staff on several occasions about the mice problem you have at your location. I paid 187.00 a month for over a year; my comforters, blankets, sheets were full of fesses , and urine.

Asonia C.  |  Overall Experience 
Clasificación:
5.0

Facility location was very convenient, good value for money on rent, very pleased with payment terms.

Charles F.  |  Overall Experience 
Clasificación:
4.0

The facility is clean and the folks who work there are helpful.

FRANK B.  |  Overall Experience 
Clasificación:
5.0

The staff were friendly helpful to me .

Sandra W.  |  Overall Experience 
Clasificación:
4.0

I would have liked extended hours on weekends but other than that, all was great

Alberto Z.  |  Overall Experience 
Clasificación:
5.0

Gracias

ALICIA C.  |  Overall Experience 
Clasificación:
2.0

The customer service is extremely poor at this location. I felt very unwelcomed. If it wasn't for that I would have never moved my belongings to another storage company.

Eugene H.  |  Overall Experience 
Clasificación:
5.0

Gracias

ALEJANDRA L.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work guys

Alex A.  |  Overall Experience 
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