Comentarios de los clientes para U-Haul Moving & Storage of Spartanburg

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Spartanburg

Clasificación general:

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Joseph B.
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Customer did not leave a comment.

HENRY S.
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Miserable experience. Did not need for return visit and took trailer to nearby location in Atlanta. Man there said no problem. I will check you in. Called your national number the next day to make sure it was completed and finished but nothing was in the system. They said it happens and would contact the location and ask them to confirm with a call. Never heard back. Called again that night. Man then told me oh no you can't leave it there and would need to go back amd get it and return to Spartanburg. He could not quote me any price of what would be the charges if I left it there. So though 2 different people said it was ok he said they were wrong. Called the next moe ing and the nice lady in Hickory NC said it was not a problem and because I had already paid more than a one way trip there would be no additional charge. Now I get this email and you have charged me another $48. ??? No one has been consistent or made this easy. Horrible experience and a huge waste of my time.

Arnetta J.
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Make sure the customer knows which trucks have a ramp and the ones that don't. Other than that, very good customer service.

Joy H.
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Customer did not leave a comment.

DOUGLAS M.
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Customer did not leave a comment.

LEONA B.
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I was very pleased with how clean

GLORIA G.
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Very friendly and helpfulVery friendly and helpful

James B.
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Customer did not leave a comment.

APRIL E.
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Customer did not leave a comment.

JAMES P.
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Customer did not leave a comment.

MARIO V.
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Everything was great.

Christina W.
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Offer them from time of pick up a full 24 hrs...And me mindful that if you don't and something comes up and they need a little more time that would not exceed the 24 hrs., waiver of fee for extra time... Customer Service with whom I was redirected to allowed the time i needed with no fee... And the Truck was not on standby waiting on another Customer... I turned it in at 1:00 p.m. and the Service Reps at that location called me at 3:00 p.m. asking when was I going to bring the truck back... I told him I was there to return truck (it was busy) and he told me to leave it with key inside... I parked in behind another returned truck in the return area and they still didn't know it was there... I think you should have more employees working on days that are your busiest... Thank you for listening...

Alexander M.
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Customer did not leave a comment.

OTHA P.
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Customer did not leave a comment.

belinda T.
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Customer did not leave a comment.

Daniel M.
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Customer did not leave a comment.

THEODORE A.
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Overall very good experience, and really like the mobile options now available. Only negative was the sunvisor on drivers side did not attach to the clip and was bouncing around when I was driving.

JARED B.
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Customer did not leave a comment.

Wanda W.
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Customer did not leave a comment.

JEREMY B.
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None of the car charger ports worked in the U-Haul. I literally had to pull over and charge my phone at a gas station to make it to my destination.

KEITH M.
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Customer did not leave a comment.

Nicole R.
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Customer did not leave a comment.

RUSSELL S.
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Experience was good...everything went very smoothly.

Carrie G.
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The U Haul experience was soured by an issue with the roadside assistance, and a partner towing company. While U-Haul gave pretty good customer service, the partner company was the worst customer service I have ever experienced. They delayed a tow on our truck for 3 hours after we had reached out to U-Haul customer service, causing us to be late and get charged another day for the rental. I will absolutely be using a competitor next time.

THOMAS H.
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Customer did not leave a comment.

TIMOTHY W.
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Friendly environment

Hollie N.
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Made a reservation on December 22nd for a 20' truck, an appliance dolly, and a regular dolly. When I came into pick up my reservation I was told that the last appliance dolly was given to a lady in front of me whose reservation was two weeks prior to 1/30/21. Well I made mine on December 22nd and also had called to confirm everything. Staff was very unfriendly and no help at all. What's the point in making reservations if the company doesn't prioritize them accordingly? Personally next time I have to move I will go with either a different company or a different store. Employees were rude, not sympathetic, and offered no alternatives did not discount me for their mistake.

ANGELA H.
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Customer did not leave a comment.

CHARLES M.
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Customer did not leave a comment.

RODERICK H.
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Customer did not leave a comment.

MICAH S.
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Excellent location. In/out process is efficient. Moving supplies are adequate as well as parking lot. Location is superior to other Uhaul.

Rose J.
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Very friendly and professional .

Maciej M.
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Customer did not leave a comment.

DAMIEN K.
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Customer did not leave a comment.

Beverly O.
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I was double charged for appliance dolly. I was accused of not leaving key, though I have video of doing so. It was found when I informed them I had the video. The employees were very helpful, though.

Brent S.
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Customer did not leave a comment.

HAROLD W.
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Customer did not leave a comment.

EARL C.
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I rented it for two days only needed it for one , turned it in and could not get a refund for the day I didn't need . You had no problem charging me for the extra miles but could not refund for the day o didn't need . Therefore I will not use or recommend y'all . Thanks

Veronica H. | First Impressions |
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This was the cleanest storage facility I have ever used. The staff was cleaning the outside and removing leaves to keep them from blowing inside the building. Very secure and convenient. The staff was so helpful when we dropped off our belongings and even told me to call to switch the drop off to their location. Best experience with a move and storage.

Debbie C.
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Customer did not leave a comment.

Robert E.
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Customer did not leave a comment.

SONYA M.
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Customer did not leave a comment.

LAVALLE J.
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Pay attention to what your doing you took money off both my cards and stated they would have a manager contact me I have been calling since the 14th of January and no one can help me

THOMAS N.
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Customer did not leave a comment.

Joseph B.
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Customer did not leave a comment.

RICHARD M.
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Customer did not leave a comment.

Karen D.
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Customer did not leave a comment.

Louis K.
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This location was everything I expect from U Haul. Ricky was very helpful with my rental considering how busy it was. Thank you

Mark H.
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Customer did not leave a comment.

glen D.
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Customer did not leave a comment.

Aaron E.
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Great customer service

Eric S.
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Employee significantly damaged my tailgate while unhooking the trailer. He decided to unhook it as the vehicle was being backed off. Horrible dent approximately 10 inches in length and removed the paint. He states that their insurance will pay to repair the damage however the employee should absolutely know not to unhook the trailer while vehicle is backing off the trailer.

Jesse B.
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Excellent check in service and smiling employees ... well done team U-Hail

PATRICIA H.
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Ricki is always very helpful and great to work with!

mercia h. | First Impressions |
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Customer did not leave a comment.

James L.
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Nothing it was great 👍

STARLIN P.
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Clean the inside of the cabs before renting the trucks

William M.
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Much better situation here. Nicely done.

John K.
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Customer did not leave a comment.

JOYCE H.
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Very friendly knowledgeable staff

WALTER C.
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Customer did not leave a comment.

MICHAEL K.
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Customer did not leave a comment.

Thomas F.
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Excellent service good management

trent B.
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Customer did not leave a comment.

Hannah B.
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The staff was very friendly and the signage was clear. It made my move less stressful!

Thomas F.
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Staff was excellent very nice and would recommend

Willie S.
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Customer did not leave a comment.

Damion D.
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Nothing location specific, but a pending transaction until recieving the actual milage causes alot of anxiety with credit card billing

Michael H.
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Nothing: Friendly, Prompt, Exact, no BS

CHRISTOPHER G.
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Customer did not leave a comment.

FELISHA H.
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Customer did not leave a comment.

ERNEST A.
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If everything is as good for the next customers as it was for me on this visit, there is no room or need for further improvement.

Kristopher Z.
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I don't think there is really anything to improve on. The mobile pickup process was easy and I had no problems getting my truck.

Preston L.
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Customer did not leave a comment.

SHANE D.
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There's nothing to improve. My experience was perfect

Donna S.
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Customer did not leave a comment.

JAMES G.
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Representative was very professional. I will not hesitate to come back and rwnt from this location in the future.

JONATHAN K.
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Customer did not leave a comment.

Sondra C.
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Customer did not leave a comment.

JOHN V.
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Honestly, nothing! Everyone in the U-Haul I visited was very polite and professional! This was the 1st time I've ever rented from them, but it definitely WON'T be the last! Great equipment and great rates!!!

DAVID B.
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Customer did not leave a comment.

Angela S.
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Associate that checked me in was very courteous, personable and professional.

tom M.
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Thank you ricky

Gregory N.
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Customer did not leave a comment.

Bill H.
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Customer did not leave a comment.

Graham V.
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Customer did not leave a comment.

THOMAS B.
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Manager Becky is fantastic.

james W.
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I was pleased with the complete professional help I received.

JANET M.
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Excellent customer service and very helpful employees. Great experience!

Daniel K.
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Customer did not leave a comment.

NORMA H.
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Customer did not leave a comment.

STEPHEN B.
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Ricki was awesome and made everything super easy. Even though she was busy and I walked in on a Saturday without a prior reservation, she was happy to get it done. She was incredible!

Ronald F.
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Customer did not leave a comment.

Donna S.
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We rent a truck every other week and the customer service at this location can't be beat!

KARL PIERRE C.
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Customer did not leave a comment.

ALLEN D.
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Short staffed. One person on duty in afternoon - filling bottle gas, checking people in, and waiting on customers. Seems like there should always be at least one person at the counter.

tom m. | First Impressions |
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Nice day

Wade G.
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I was initially sent to the wrong store, and when I was informed that I needed to go to a different store, that store was already closed. The Uhaul store I was already at, offered me the same size truck, with the caveat that a homeless person had slept in the cab the night before, and it was malodorous. I then took the Uhaul home, and scrubbed the inside of the cab with lysol.

JOHN L.
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Joshua was great, very helpful and extremely knowledgeable.

JACOB C.
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Customer did not leave a comment.

RUBEN R.
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Everything went smoothly

DANIEL C.
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Rude staff

Jimmy C.
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Thanks for treating us like Family. Y'all did Great. THANKS Hambone Camp Landrum, SC Yes, you can quote me on that!

tamala j. | Overall Experience |
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When we went to pick U-Haul and get items out of storage to move nobody was there to open the store!! Appointment was at 8am and nobody arrived until 10am and that was after I called customer service! No discount was offered or anything and there were about five other people waiting as well!

merwan f. | Overall Experience |
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Manager Ruben Vega is very kind, competent and helpful.

merwan f. | First Impressions |
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Too much to type, willing to talk. 734-578-3319

arstein t. | Overall Experience |
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Customer did not leave a comment.

Amanda M. | Overall Experience |
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Just great staff

Amanda M. | First Impressions |
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Very professional and great with correcting things that was missed understood no hassle just fix the problem and ended with have a nice day everything taking care of thanks to the staff at the u-haul

Terry L. | First Impressions |
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Mr. Sterling Farr, was awesome. Very professional, kind, polite and indeed patient. You have invested in a great employer

tamala j. | First Impressions |
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Everything from the pick up location, onsite storage and drop-off location was all mixed up and was truly a disaster! I’m still very angry and frustrated! Just glad the experience is over!

Donavon t. | First Impressions |
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The employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce

Julia C. | Overall Experience |
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Thanks for your service.

Darrell B. | Overall Experience |
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Very friendly staff and excellent service.

Lisa D. | Overall Experience |
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Courteous staff , clean and convenient location

kathy j. | First Impressions |
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The storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac

Cheryl G. | Overall Experience |
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Everyone was very friendly & helpful!!

Amy G. | First Impressions |
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The best team Ive ever dealt with, never <;

Stanley C. | Overall Experience |
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I used U-Haul Storage for 30 days. From the 1st day to the last, I visited the storage facility 4 times and each visit was excellent with staff addressing any questions or problems that I had.

william s. | First Impressions |
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The uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.

Andrew T. | Overall Experience |
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Jeffery assisted me in storing my items, answered any questions and was always there to help whenever I had to get something from my ubox. Every store needs a Jeffery. Thank you, -Andy Cannizzaro Sa

Steven T. | Overall Experience |
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Very helpful, friendly, staff. Have rented several pieces of equipment from this location and rented storage unit. WIll definitely use again when next need arises.

VEREMELLA C. | First Impressions |
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Truck broke down and they still have my property. want me to pay to get property back from their storage. when it wasn't suppose to be at their storage. it suppose to be at my storage building.

ANN M. | Overall Experience |
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Great customer service.

Luis U. | Overall Experience |
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Great team of employees , each month for 15 mos. I came to pay our unit fee in person . Each time was a pleasantly easy visit.. also told them many times that this was the best ran location for sure !

Cynthia B. | Reservation |
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Very easy self check in

Dillon L. | Overall Experience |
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Staff was nice and friendly. Knowledgable. And was able to help and answer any questions or concerns I had.

jamenia s. | Overall Experience |
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Thank you for your kindness,consistent, friendly smiling face and made me feel like we had known each other for years. So for that I say thank you and if I need to move or storage space

LINDA L. | Overall Experience |
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My husband loss his job and we got behind on our storage payments. They said they would auction our belongings and throw away pictures and other stuff. Rat poop and urine was on all our things.

thomas b. | Reservation |
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That was canceled and resecheled to Lake Bowan storage. U-haul said the first would be free but lake bowan said no. So I can't rate your service till I move in. Thank You Thomas B

Laura E. | Overall Experience |
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I would recommend all my family and friends to uhaul

Scott H. | Overall Experience |
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Provided terrible customer service, and communication regarding my ubox. I will never use or recommend the uhaul ubox service to anyone.

Denisa Z. | Overall Experience |
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EXTREMELY POOR. Staff was selling personal stuff to customers and getting paid through cash app and left the front desk in order to take care of that instead of the next customer in line for 15 min.

Latarsha W. | Overall Experience |
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This facility and staff was good. They moved or changed some staff members on me, but nevertheless it was still okay.

tim h. | Reservation |
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Very friendly and very efficient.

Bill M. | Reservation |
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Everything as promised. Courteous, knowledgeable employees. Good experience. Decent price. Would recommend.

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