Customer Reviews for U-Haul Moving & Storage of Southeast

4157 comentarios

4001 SE 14th St   Des Moines, IA 50320
(@ Watrous)

(515) 287-5225

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(515) 287-5225

4001 SE 14th St
Des Moines, IA 50320
(@ Watrous)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I rented this truck and drove it less than 30 miles total. I was charged for over 1000 miles. My bill was supposed to be around $110, they charged my card $1100, I've been on hold with customer service now for over an hour. Worst experience ever.

Elizabeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA A. 
Clasificación:
1.0

El cliente no dejó un comentario.

ASHLEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME M. 
Clasificación:
3.0

Im not a fan of paying per mile. Id rather pay a higher rental fee than have a rental fee + milage

Andrea Z. 
Clasificación:
5.0

App is kind of hard to use

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT D. 
Clasificación:
4.0

The physical people at the location where great; stressed, very stressed, but did not make me feel like an inconvenience. However, we left our house at 5:50 to get to this location at 7 to do the app pick up and the combo lock to retrieve the key was stuck and we had to wait till 9 to be able to get out truck. Bad start to a long moving day, I wouldn't recommend the app pick up to anyone.

DUSTIN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXANDER B. 
Clasificación:
5.0

The 26' truck I rented did not have working air conditioning. Everything else worked well and was clean.

JOHN K. 
Clasificación:
5.0

I have used this location multiple times. They are always efficient, friendly, and willing to answer any questions. The equipment is always clean and in good working order.

JENNIFER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICE V. 
Clasificación:
5.0

No comment perfect and good service and thank you so much

MOUKDA M. 
Clasificación:
5.0

Keep up the existing good customer service.

KATHLEEN K. 
Clasificación:
3.0

The staff were great! But the vehicles were not ready for pickup when I arrived. Too much mixup that I had to go back 2 days later to explain.

Michelle M. 
Clasificación:
5.0

I did rent a U-Haul truck on June 5, 2021 and it was great except there was to be a furniture dolly in the truck, but I did not end up with one. It had a regular dolly but I did not use it. Thank you Linda

LINDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonita B. 
Clasificación:
1.0

Brought the truck back, waited quite a while for a CSR to come in. Then when I questioned the charges, I didn't get any decent answers, and then the phone rang. The CSR stopped, answered the phone, and I waited 15 minutes while she ignored me while setting up a reservation for the caller. That, was RUDE! I finally left. Oh, and I never did get an answer.

RANDALL L. 
Clasificación:
5.0

Kayla Bryers was very polite , she made the whole process smooth and answered any questions I had. She is a great employee and she have awesome customer service :) Thank You Love .. have a wonderful day.

QUINTON J. 
Clasificación:
5.0

It was easy to rent. Thank you

DEBRA K. 
Clasificación:
5.0

Nothing customer Service was Excellent and the whole process was smooth . The store was clean and the Trucks so I Can't think of 1 thing they need to improve on!!!!!!!

Bonita B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS V. 
Clasificación:
1.0

El cliente no dejó un comentario.

jameel M. 
Clasificación:
1.0

FIRE THE FEMALE EMPLOYEES

DETEJA B. 
Clasificación:
5.0

The lady that was on duty when we picked-up was extremely courtious and helpful. Not what I expected at all. Keep doing what she does and all will be good.

STEVEN J. 
Clasificación:
4.0

The lady that helped me, I think her name was Linda was fantastic. Very good customer service.

DENNIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIC B. 
Clasificación:
3.0

Definitely needs more employees

GENESHA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHELLEY M. 
Clasificación:
2.0

There were employees in the parking lot cussing about the condition of the trucks they were trying to clean. The parking lot was too cluttered. There was very little Direction.

Regina K. 
Clasificación:
5.0

Make sure reservations are correct. We had to drive an extra 4 hours because of a mistake in our reservstion

RONALD S. 
Clasificación:
5.0

Great service during a clearly heavy service time.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank B. 
Clasificación:
3.0

I like everything except one thing the spirit level, that is only painful, I have some staff is very difficult to take up.

MASROOR H.  |  First Impressions 
Clasificación:
4.0

You need a larger space for the inventory that you have. I know it's hard to hire people right now but could use more staff. The employees I met with were all very courteous and helpful.

RAYMOND M. 
Clasificación:
3.0

Everything was ok, except spirit level which is too much problem, should have some elevator.

MASROOR H. 
Clasificación:
5.0

Excellent service team during the pickup process.

BRADLEY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Wanitta B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B.  |  First Impressions 
Clasificación:
5.0

The staff is very friendly and helpful, the truck was ready to go right when I arrived, and the return process was very easy!

EDWARD W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jimmy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
3.0

I did not get a receipt. And the girl who checked me out was very rude

CHRISTINE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA T. 
Clasificación:
5.0

Awesome staff and great service

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN P. 
Clasificación:
4.0

I was charged for extra mileage that I did not drive which amounted to an additional $29.00.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE S. 
Clasificación:
5.0

HIRE MORE PEOPLE! I waited 30 minutes to pick the van up and 30 more to drop it off. The one guy there was doing his best to handle the workload of two or three people. I would give a lower rating but I don't want it to negativity impact your one employee.

Chris O. 
Clasificación:
5.0

The check in system using the phone was awful. Kept asking me for alternate contacts, but they were rejected because the were listed as alternate drivers or wouldnt answer the phone call from Uhaul. Who answers their phone when it's a number you dont know?? I ran out of names to give and I gave up. People at the front counter were wonderful and soon I was on my way.

Nancy K. 
Clasificación:
3.0

Store was just really busy with only two people working the store. They moved as quickly as possible.

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy B.  |  Overall Experience 
Clasificación:
1.0

Cab of truck smelled like weed. I actually found a half smoked joint on the floor in the cab. Dog fur everywhere, which caused my allergic girlfriend's face to swell up. Only one headlight worked so we hand to drive from iowa to Denver with the brights on. When I returned truck, I told them all this and all they did was give me $50 off of a $700 bill.

JORDAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KRISTINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY L. 
Clasificación:
5.0

Thank you all of you where real friendly and helpful

sherra c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

charrise f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIQUE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARVIN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY A.  |  First Impressions 
Clasificación:
3.0

Trucks abs light was on and off, steering wheel was a quarter turn off, steering was real sloppy made the truck hard to maintain control on the hwy, smelled of coolant at all stops and power steering was extremely loud an real hard to turn at low speeds. I have rented a few trucks from you and driven plenty of your trucks to know this isn't normal. That truck needs some love.

RANDALL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL C. 
Clasificación:
3.0

El cliente no dejó un comentario.

HO CHUL S. 
Clasificación:
4.0

I was called When I was 30 minutes late to pick up. Just running a little late. I attempted immediately to call back to tell them yes I still wanted the rental. Your phone system is horrendous. I was on hold for 35 minutes while my husband attempted to drive to the location and pick up the truck. I never got through. He got there there was no one there and we had to wait for someone.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN G. 
Clasificación:
4.0

I put not applicable to the "maintained" question because the truck was old but my move was in town so it was ok. It would pull to the right if you went over 65. The employee who helped me return the truck was fantastic. Didn't catch her name but she made it super simple. ¡Gracias!

Darrin P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY L. 
Clasificación:
2.0

not yell at customers when your the only one working, I was in no hurry as I brought it back a day early but the lady in the lot was yelling at me how she was all backed up and if I could park it in the return areal she would get to it when she had time. knowing I had paid with my debit card and having rented here more than once I was I. no hurry till I was yelled at then I just wanted out of there.

JASON D. 
Clasificación:
3.0

Pick up time was at 7:00 am when they opened, no one arrived until 8:00 am

Barry L. 
Clasificación:
5.0

Excellent customer service and very helpful!

TILAK G. 
Clasificación:
2.0

The wires attached to the backdoor got entangled and jammed the door so it wouldn't fully close. Then we couldn't communicate with anyone from U-Haul because the entire system was down that day. So we had to problem-solve ourselves and detach the wires from the door ourselves in order to get the door properly closed and latched. Unacceptable that a door on your U-Haul breaks after 4 uses.

Benjamin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURENCE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CORY M. 
Clasificación:
3.0

Very slow because they didn't have enough people working

JUSTIN B. 
Clasificación:
5.0

So I caused a setback, was renting from Cotofos Auto and was to late. They sent me to Watrous and SE. 14th St. Alyssa was absolutely amazing! Thorough and efficient. Great customer service. I will forever come there if she is an employee! ¡Gracias!

KRYSTAL W. 
Clasificación:
5.0

Polite friendly knowledgeable

ARNOLD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

The lady who helped me was great !

Stephen P. 
Clasificación:
1.0

This was my first time ever renting from uhaul this company is unorganized thieves who like to over charge you for gas convenience I recommend that you rent cars from enterprise and pay more for being service

GERAD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY L. 
Clasificación:
3.0

Make sure that the gas is filled to full for customers.

Jeff K. 
Clasificación:
4.0

Issues with mobile Check-Ins. Pictures didn't load.

DANIELLE D. 
Clasificación:
5.0

We left our handicap parking card on the dash. Coming back to drop off to retrieve. Unable to call due to long wait times with no call back

DANIEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CUBWA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie K. 
Clasificación:
2.0

El cliente no dejó un comentario.

James S. 
Clasificación:
3.0

I was charged for the initial amount even though I should have been charged for what I actually used, which was $9.00 less.

SHANNON S. 
Clasificación:
1.0

Your representative was rude and disrespectful she did not take the time to speak with me to resolve the issue at closing time

JEREMIAH A. 
Clasificación:
5.0

The young lady that helped us was absolutely wonderful. I had many questions and she was patient and knowledgeable.

DENISE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FALISHSA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNICE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWUD L. 
Clasificación:
3.0

Wont fix their mistakes made by their employees

JUSTIN M. 
Clasificación:
5.0

The ladys that was there were very friendly and helpful.

JUSTIN M.  |  First Impressions 
Clasificación:
3.0

It a ok job

micheal D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BREON M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Blake S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Deaonda B.  |  Overall Experience 
Clasificación:
5.0

Fullfield all my needs vary excellent

John B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C.  |  Overall Experience 
Clasificación:
3.0

I didn't even end up using the storage. Staff was friendly but overall communication wasn't what I expected.

NANCY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy B.  |  First Impressions 
Clasificación:
1.0

The manager was very unprofessional and rude. My unit end up getting mice from someone who brought them in the building for the third time. An Uhaul employee informed me that it was the third time that the building had mice.

choyce j.  |  Overall Experience 
Clasificación:
5.0

Had my things in storage for over 3yrs every body was nice

jeffery r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andre b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Damon W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynne C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charrise f.  |  First Impressions 
Clasificación:
4.0

When renting did not tell me no elevator and stairs up to unit - bad

Tim M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S.  |  Overall Experience 
Clasificación:
2.0

Called 8-10 times and loop to call center. No phone call back....had to go to the office personally. See notes from staff at local and call center. Really frustrating, especially since I have been a customer for over 5 years.

RYAN R.  |  Overall Experience 
Clasificación:
1.0

They decided to charge me extra money after I left. This place is awful

sam p.  |  First Impressions 
Clasificación:
5.0

Only comment I have is I was overcharged few weeks ago and the issue is still not resolved. Talked to several people and plan on calling again. Need immediate refund of the overcharge on miles. Richard Berning 712-830-2366 I have contacted them is why I am taking this step Will call again tonight but need this taken care of. I given it enough time already

Richard B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gunther H.  |  Overall Experience 
Clasificación:
5.0

Ninguno

KENNESHA W.  |  First Impressions 
Clasificación:
5.0

I arrived early evening from St Louis area with 25' truck and transport. Staff (especially Kobe and Bailey) were exceptional in getting my car ready to get off transport, as well final details. :)

Nadina S.  |  First Impressions 
Clasificación:
5.0

Great place

Holly B.  |  Overall Experience 
Clasificación:
5.0

Great food, great service, I cannot say enough! Love that place!

Paul N.  |  Overall Experience 
Clasificación:
5.0

Great experience

William K.  |  Overall Experience 
Clasificación:
5.0

Very curtious and helpful

denis m.  |  First Impressions 
Clasificación:
5.0

The Manager, Bailey, was great. She was very helpful in answering my questions and I appreciate her willingness to assist me with my deliveries.

Tim S.  |  First Impressions 
Clasificación:
2.0

I was not satisfied with the matter in which the storage I book wasn't the one given to me. My experience with U-Haul was very unfortunate.

Emmanuel P.  |  Overall Experience 
Clasificación:
3.0

Regarding the lighting, halls very well lit, do believe lighting needed inside the units.

Sharon B.  |  Overall Experience 
Clasificación:
5.0

I had my storage almost 4 1/2 years. Never a problem with the nice people on Sout East 14th.

TASHA A.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service!!

Rafael G.  |  Overall Experience 
Clasificación:
5.0

Overall great experience

tarmell l.  |  Overall Experience 
Clasificación:
3.0

NICE STORAGE FACILITY, CUSTOMER SERVICE WAS NICE, NEED AIR CONDITIONING IN THE ACTUAL STORAGE UNITS.

joann m.  |  Overall Experience 
Clasificación:
5.0

Emma provided us very good customer service. We appreciated her thoroughness and professionalism.

Mark S.  |  First Impressions 
Clasificación:
3.0

The staff were not friendly about 90% of the time. They do not work with you at all if you have problems .I spent around $3,000 in a year in all & still crappy service!

cheryl t.  |  Overall Experience 
Clasificación:
5.0

Made a sort of stressful day for we quite pleasant.

richard s.  |  First Impressions 
Clasificación:
3.0

👍🏼

Chase E.  |  Overall Experience 
Clasificación:
2.0

The facility was always dirty and covered with litter. Many times the U-Haul card access door did not work, we had to wait in a long line, to ask an employee to open the access door.

bob h.  |  Overall Experience 
Clasificación:
5.0

It was wonderful n very helpful

Jacqueline L.  |  First Impressions 
Clasificación:
4.0

The the staff member that helped me was vary helpful and kind

heidi s.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and helpful

ernesto e.  |  Overall Experience 
Clasificación:
4.0

The staff was great and storage unit was helpful in my time of need.

Stephanie C.  |  Overall Experience 
Clasificación:
3.0

You need to use the stairs to move your things , not very efficient , good use of the space yet bad implementing an an elevator or a ramp would be great

AHMED A.  |  First Impressions 
Clasificación:
3.0

No coments but the only good thing was that craig was the best part.

Angela T.  |  Overall Experience 
Clasificación:
4.0

I would have liked to get in later in the day but all in all I was happy. The staff was very helpful!

traci s.  |  Overall Experience 
Clasificación:
5.0

convenient to our store and easy to deal with

FRANK M. | Reservación
Clasificación:
5.0

Everything was handled quickly and professionally. Thanks for making the move stress free.

Jill T. | Reservación
No se han enviado comentarios para esta ubicación.

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