Customer Reviews for U-Haul Moving & Storage of Southaven

2,089 comentarios

5375 Pepperchase Dr   Southaven, MS 38671

(662) 655-2901

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(662) 655-2901

5375 Pepperchase Dr
Southaven, MS 38671

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kamentria T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wykena J.  |  Overall Experience 
Clasificación:
5.0

I've used Uhaul before never had a problem

ANNIE C. 
Clasificación:
3.0

Given my experience, I cannot recommend U-haul. Pepperchase location was able to partially accommodate a reservation that was cancelled by Bullfrog Mart Stop at 6861 US 51N, Horn Lake, MS as truck was not available when I came to pick up at 9am. Pepperchase location was able to get me a truck for partial day (until 6pm - only 8 hours use but at the same rate as the 24-hour rental) leaving me to have to use multiple trips on a smaller personal trailer later that evening and the following day, making the move very inconvenient. In looking back through the text messages it did have one that if you scrolled to the bottom, it did have a new pickup address ( over 20 miles on the other side of town), but nowhere in the heading or message body did it state that location had been cancelled and changed.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA W. 
Clasificación:
5.0

keep up

AJAYKUMAR P. 
Clasificación:
3.0

Offer discounts to first responders

MARTIN K. 
Clasificación:
4.0

Make sure the electrical wiring for the lights on your cargo trailers are all operating. We found one brake light was not working after all our items were loaded.

RONALD W. 
Clasificación:
4.0

When I was reserving online I had chosen to receive some kind of moving pads or blankets which I never got although it was charged for them. A great location though with friendly staff!

james M. 
Clasificación:
5.0

Thanks... I'm satisfied every single time. Great friendly employees.

RANISHA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

katherina E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY W. 
Clasificación:
4.0

Very easy to pick up.

KAREN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fay M. 
Clasificación:
1.0

Seemed like the workers didn't know how to properly run their computers except for one guy who seemed to be trying to do it all. I needed a refund since I was double charged and the girl working couldn't figure it out. Nothing was explained to my husband or I upon picking up our Uhaul so we were charged 3x the amount we were expecting to. I bought a mirror box and was only given one piece of it. Very poor experience. Probably won't be back to this location again. Wasted money.

Elliot B. 
Clasificación:
5.0

The people at the Southaven location were very friendly and helpful. Will definitely use this location again when I need to rent a moving truck.

STEVEN A. 
Clasificación:
5.0

Great when I needed it. Thx

CATHY S.  |  Overall Experience 
Clasificación:
5.0

This is very nice and well maintained company.

Curtis B.  |  First Impressions 
Clasificación:
2.0

When one reserves in advance have the equipment and or vehicle ready.

Fay M. 
Clasificación:
5.0

N/C

LIKEEVA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wanda C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

LaJeanna L.  |  Overall Experience 
Clasificación:
5.0

The checking out process was simple, and the associates working at the store were extremely helpful and friendly. However, I was charged $150 for a furniture dolly that was neither missing nor damaged. I have reached out with no reply.

DAVINA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

Associates were friendly and helpful!

Hugh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
5.0

Excellent service from my driver Yvonne, who was very professional and friendly. I was very comfortable with my possessions in her care.

Peggy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilmetta N. 
Clasificación:
5.0

Nothing everything was 1000 % amazing i will be returning

Veronica S. 
Clasificación:
3.0

I waited in your olive branch location for 2+ hours to pick up my rental truck. The car was in the parking lot, but no one was in the building. After *finally* getting a hold of a representative that didn't hang up, or tell us they'd call back (1 hour passed no call), we were able to move the pickup location to southaven. The store was fine, but when we switched stores, the women on the phone assured me that we could get the hourly rental. Southaven doesn't do hourly rentals. The dolly i ordered wasn't available either. And the extra drive to southaven added 40 minutes to our drive time (couldn't change the drop off location either.) Long story short, a total of 4 hours total was wasted trying to get a simple truck, and I paid double what I had expected to. I've never been one to complain, but the whole day was kind of horrible dealing with all of this.

CATHERINE M. 
Clasificación:
2.0

Have more professional -looking employees representing your business at the front desk. Have items available that are agreed upon during the reservation process.

JACELYN B. 
Clasificación:
5.0

THE STAFF WAS INCREDIBLY HELPFUL, FRIENDLY AND ACCOMMODATING.

Robert F. 
Clasificación:
5.0

Yvonne was EXCELLENT!! She's professional, timely, and gets the job done.

Katrina H. 
Clasificación:
5.0

Excellent customer service.

MYRA K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryshia B. 
Clasificación:
2.0

Didn't have an appliance dolly that I reserved so gave me one that was broken.

Jason E. 
Clasificación:
5.0

Great customer service, going above and beyond to ensure the equipment worked smoothly, we checked the trailer and the gentleman grabbed some WD-40 to make it work more smoothly. Very fast and efficient service. Very pleased overall and would highly recommend this location.

DEANNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALANDO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenena D. 
Clasificación:
3.0

The drop off locations was incorrect and had to be updated. As the employees continued to chat, i was on hold waiting on customer service. There is a detach in the customer service realm, as all responsibilities to solve problems rest with the customer calling the customer service number, as you are standing in the U-haul store. I was on hold for over 20 minutes, apparently the store locations do not have authority to make changes, even if there is an obvious mistake.

Jeffery C. 
Clasificación:
5.0

Excellent service.

Kathryn T. 
Clasificación:
4.0

N/C

KESEAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaquanna Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
4.0

Crystal Rosebud was great Help. She was polite and understanding.

Reshanda M. 
Clasificación:
1.0

Thursday I walked in, asked for a tow dolly or car hauler, there were 5 dollys and 6 car haulers there, and without even going to her desk she said do I have a reservation and I said no, she said they were all reserved online and there was nothing in our area until at least Sunday. And hour later I went online, requested that location, rented a tow dolly and went and got it. I am a car dealer and by her not even looking and basically lying to me it cost me 2 1/2 hours I didn't have to spare. Terrible service at the Southaven, Ms Peoperchase Location and not even the decency to try. Slow, they act like you have all day, she told the guy what I was getting as I was checking out and I still had to wait out there 15 minutes for him. Step up the customer service

TRACY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delois M. 
Clasificación:
5.0

The staff went above and beyond for us. Very friendly

cynthia f.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

Always a great place for me to use

chare T. 
Clasificación:
5.0

Crew that helped me was very fun helpful and sweet loved it!! Very professional! I wish i would have gotten their names! But all in all they was very sweet would definitely recommend others! ¡Gracias!

Jalesa m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANKIE P. 
Clasificación:
5.0

Everything went very well. The U-Box was dropped off at my parents' very rural home on time. I know a couple of offices worked together to get the box to that location because it was so out in the country. It was delivered on time to my home five states away. Every employee I spoke to or saw was very polite and helpful.

Jennifer Perry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa M. 
Clasificación:
1.0

The staff is rude and disrespectful with no good customer service

LAJEANNA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

erica R. 
Clasificación:
2.0

Still haven't heard from any one about my situation on Saturday

Stacey L. 
Clasificación:
4.0

the windows were extremely dirty with a film inside and fuel was empty. I should strst with a clean vehicle and fuel in tank

John W. 
Clasificación:
3.0

The trailer was not terrible, but we did clean it once we got it. The man that helped us was very nice and helpful.

Otis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATASHA D. 
Clasificación:
4.0

Good Job

ALCO P. 
Clasificación:
3.0

Tell people ahead of time on how to return vehicles after hours.

NOAH J. 
Clasificación:
5.0

I highly recommend using this locations services. I am a corporate professional in the healthcare industry and I move a lot with the business. This locations Uhaul team has been by far the most helpful, accommodating, and courteous I've ever experienced. I appreciate the high quality of professionalism, customer service, and friendly staff. Thanks for all your help during my moves and use of your storage space. GREAT JOB!!

Taji V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donyea A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT S. 
Clasificación:
4.0

Yvonne was the best part of the whole process. She was so skilled and pleasant to work with. The men at the Byhalia location really didn't seem to know very much when I went there.

Cathy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRANCE M.  |  First Impressions 
Clasificación:
4.0

Yvonne was absolutely amazing! She made sure I knew the arrival and the pick up of Ubox.

Karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER W. 
Clasificación:
5.0

Very courteous and helpful staff.

Gerald E.  |  First Impressions 
Clasificación:
4.0

I find the key card system a bit confusing to use! Another fellow, before I got there was having a tough time. He got in, but the alarm system kept going off. Made for a very "ear hurting" experience moving some boxes in. I believe he went up to the office to get resolved!

Gail D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
4.0

Being able to complete a reservation. With everything being on computer, reservations should know if equipment is available

PAUL H. 
Clasificación:
5.0

Great experience!!!! I went online and made my reservation. When I arrived, I was waited on by Crystal. Store was neat, clean and well organized. Service was pleasant and quick. Best experience I've ever had at this location. Keep up the Great work!!!!

SHEATONYA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
5.0

There was a little debris in the cab and cargo area but that is hard to avoid. The Southaven location customer service was fantastic

SHANNON B. 
Clasificación:
5.0

THE YOUNG LADY WAS GREAT. I NEVER USED THIS BEFORE AND NOW I GOING TELL EVERYONE HOW EASY YOU GUYS MADE THIS MOVE FOR US. THANK YOU PARKERS

kimberly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

I DIDN'T HAVE ANY PROBLEMS AT ALL, THE STAFF WERE VERY FRIENDLY AND PROFESSIONAL!! THANK YOU!!

latonya P. 
Clasificación:
1.0

My storage apparently was apart of a fire and water damage that we (the customers) didn't find out about until the day after it happened at almost 10pm via an automatic text. I lost so much of my stuff due to the fire and water damage. Furniture, tv, purses, clothes, my degrees and so much more. Most greatly I lost things that were irreplaceable, like all of the memories and valuables my siblings and I had stored away of our late father, I mourned for days I felt like I was reliving that day I got the news all over again; I was crushed! And all these people could compensate for myself and so many others was 1000 measly dollars. A storage is suppose to be a safe place we're people store their valuables, important documents, and life long treasures not a place where you leave your things only to come back to things being destroyed, damaged or tampered with. I'm still trying to rebuild after that traumatic incident. I pray to God that I'm never in a situation where I'd need these people again because they are cruel, heartless, and highly unprofessional!

Angel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENENA D. 
Clasificación:
4.0

I requested a furniture dolly, and there were none available.

Jorden E. 
Clasificación:
5.0

Storage manager was very friendly and helpful

samantha c.  |  First Impressions 
Clasificación:
1.0

They were all playing with q newborn behind the counter very unprofessional.

STEVEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marius W.  |  Overall Experience 
Clasificación:
1.0

Horrible place. They had a water leak. And accessed my unit and threw away all of my belongings. Without permission.

Victoria P.  |  Overall Experience 
Clasificación:
4.0

Fire and Flood of 8/8/2021. Moved me out of 1286 to 1116. File claim with RepWest and Rick call and denied claim. Rick was to send letter denying claim and I never received. He is the one who changed my unit and did not change info in computer or turn info in to the office.

Herbert B.  |  First Impressions 
Clasificación:
5.0

Purple hair lady at front desk could have been more friendly. I'm a service manager and notice the little things, maybe she was having a bad day. She was kind of short during the check in process. Everything else was great.

DAVID C. 
Clasificación:
5.0

They were very courteous and informative. It was super easy to get a truck and return it.

MARLA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby C. 
Clasificación:
1.0

Contact me and I'd be happy to tell you.

SHANE T. 
Clasificación:
2.0

The Senior staff at this location are great! However the weekend staff were rude, had a pass the buck attitude to questions, and could not provide any answers. The truck had the wrong ramp with it, the AC did not work, and it's overall mechanical condition was very poor. In fact, one of the Supervisors stated "I don't need this kind of crap" after I turned and started to depart the building. I have rented U-Haul trucks for over 50 years and this was the absolute worst experience I have ever had from this company.

Steven T. 
Clasificación:
5.0

Wayne was great!

BRYTNEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN R. 
Clasificación:
5.0

Very nice, clean and safe facility.

Kecia C.  |  Overall Experience 
Clasificación:
4.0

Facility was awesome when we first arrived but now it seems to not be as nice and clean as it was at first. Rating based on 1/2019 not present.

Joyce M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph Y.  |  First Impressions 
Clasificación:
5.0

Both the delivery person and pick up person were very pleasant and professional. It was a pleasure doing business with U-haul! Thank you for helping to make our move a "smooth" one!

Job D. 
Clasificación:
5.0

Drop opff was quick and easy. No issues.

Frank E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kendall T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ayranne f.  |  First Impressions 
Clasificación:
3.0

I was not aware of the after hours process, I didn't have any instructions on where to leave the key, to take pictures before I locked the vehicle. I was clueless with this process!

Chundra T. 
Clasificación:
3.0

It was required that I keep the truck longer than expected. I received several calls from uhaul and the caller was very rude and even hung up on me when I informed them I needed to keep the truck.

Richard M. 
Clasificación:
1.0

I never received a call about my reservation like U-Haul said I would, so I had to call in to customer service and sit on the phone for 30 minutes just to be transferred to someone who told me they had changed my pick up location to 15 miles in the wrong direction, and that they were giving me a different sized trailer than I ordered. The woman on the phone made it clear that this was my only option, and we had already made moving plans around this reservation, so I reluctantly said OK. She promised me the location would have a trailer and a furniture dolly (that I paid for up front). I got to the Southaven location the next day for pick up and the man working there said: "we don't have a furniture dolly for you." I explained that we really needed the furniture dolly and were depending on it, that I had already paid for it, and that someone from U-Haul corporate had promised me the equipment was going to be ready for me. He was extremely rude and said: "she can't guarantee you anything she can't see our inventory list." Regarding the payment, he said "no you didn't already pay for it, you pay when you check in." I explained to him that U-Haul.com gave me the option to pay up front to save time at the pick up, and I chose that option. He responded: "they will have to refund you then." So, in short, U-Haul changed my pick up location, changed my trailer size, and did not provide me with a furniture dolly that I already paid for. On top of that, the customer service was AWFUL. Some of the worst customer service I have ever seen in my 29 years on this planet. The attitude was "you're just lucky we're giving you this." I will never use U-Haul again. Ever. You all don't deserve to be in business treating people like garbage and not even delivering the services you advertise. I will be submitting a complaint on the Better Business Bureau about this.

Luke K. 
Clasificación:
5.0

Manager went above and beyond to accommodate us.

James O.  |  First Impressions 
Clasificación:
5.0

The ladies in the office were great and seemed to enjoy what they were doing.

Bruce B.  |  First Impressions 
Clasificación:
5.0

the staff was very friendly and made everything move fast... they knew what they were doing and worked as a team to make checkin go smoothly. Great Job Southaven team..

Brenda H.  |  First Impressions 
Clasificación:
5.0

Everyone was so nice and very helpful. The staff would call you by name and very personable.

DEBORAH L.  |  First Impressions 
Clasificación:
5.0

Everything was great!!! Akaia was wonderful!!!

Emil S.  |  First Impressions 
Clasificación:
3.0

The employee who helped me was not helpful one bit, just handed me my stuff and did not explain anything.

Yousef A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheila M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dijuan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela H.  |  First Impressions 
Clasificación:
5.0

Staff was very nice and friendly. Staff will do they best to assist you in your needs.

yvette w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

winnie c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tangela B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolyn B.  |  First Impressions 
Clasificación:
5.0

The staff were helpful and very polite! I would highly recommend this location! Gracias

Dwayne H.  |  First Impressions 
Clasificación:
5.0

Girls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.

Lori B.  |  First Impressions 
Clasificación:
5.0

Top notch service.

Sasha P.  |  First Impressions 
Clasificación:
5.0

I went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!

Kimberly s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna R.  |  First Impressions 
Clasificación:
5.0

Great customer service. Very friendly and helpful. Great customer service!!

Jacquelyn M.  |  First Impressions 
Clasificación:
5.0

Staff is very helpful and friendly.

beverly w.  |  First Impressions 
Clasificación:
3.0

I am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.

Robert S.  |  First Impressions 
Clasificación:
5.0

Great service

Michael L.  |  First Impressions 
Clasificación:
5.0

VERY PROFESSIONAL. AND KIND

Marvin D.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Shequena J.  |  First Impressions 
Clasificación:
5.0

Friendly and very outgoing

Carson L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

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