Customer Reviews for U-Haul Moving & Storage of Old Castle

Rating:

5.0

My only complaint was the price of the unit. Great service and friendly, helpful staff.

Rating:

2.0

Systems were acting up apparently. Waited 45 minutes to rent a trailer. Ended up processing it by paper. Only need trailer for a few hours. Charged me incorrectly. Then returned a few hours late they tried charging me the difference of 1.66 that the taxes didn't account for but couldn't explain why I was being charged this amount. This again took over 20 minutes to leave. Wasted an hour in the store. Will not return.

Rating:

5.0

Good customer service and easy access to our storage locker. Really good pricing too!

Rating:

5.0

I decided to change to this location on Walker rd, because I don’t trust the one on Dougall Ave. It’s the first time I rented here on Walker rd, and I found it’s satisfying

Rating:

4.0

Have ramps and ratchet straps accessible just in case someone is carrying something big and doesn’t have all the correct equipment

Rating:

5.0

The young lady that was working that day was very nice, helpful. The young fella that was there when I turned in the truck came out to meet me. Was very pleasant friendly etc, All in all I had a very good/excellent experience.

Rating:

5.0

Staff very helpful.

Rating:

1.0

The unit should never have been rented out with a broken roll up door. Can’t use it without bringing someone else to hold the door open. I total waste of time. Move in date was feb 29 and was told by the manager today that the door could be replaced tomorrow.

Rating:

5.0

Excellent staff, always so helpful! I once got stuck inside because I did not have the 23/7 access and it was easy to add it on over the phone! ☺️

Rating:

4.0

Hello Overall a really good experience. However, I paid for 2 temperature controlled units realizing just recently that the hallways were heated and I believe cooled but the storage unit itself was not. That would've made a big difference in what units and facility I chose.

Rating:

5.0

A note about the size of your units. They are not as advertised. Losing 1ft or more is unfairly advertised.

Rating:

5.0

Windshield washer fluid ran out after one wipe. Stopped and added some.

Rating:

5.0

Disinfecting

Rating:

4.0

Make the kilometers rate lower.

Rating:

5.0

Excellent service

Rating:

5.0

Joshua was a fantastic help. Excellent customer service.

Rating:

5.0

I've rented U-Haul vehicles many times over the last 40 years. With the exception of a truck that konked out on me near Clinton in 1997, it has always been a good experience.

Rating:

5.0

The staff at this facility were beyond helpful and knowledgeable.

Rating:

5.0

Always great service from every staff member at this location. Thank you!

Rating:

5.0

The young girl at the counter was very helpful, knowledgeable, and had a great personality!

Rating:

5.0

Customer service was excellent very professional, I don’t think any improvements have to be done everything is excellent, U-Haul is the best

Rating:

5.0

The trailer I rented had a few lights out, this is the only reason for the low score

Rating:

3.0

The door on the storage until was hard to open and would get stuck at the top, which mad it hard to close. The light in the unit did not work. Staff were helpful. some maintenance on that unit is required. Overall satisfied with my experience.

Rating:

5.0

The access to the front of the building is congested. Not a lot of room to park/manoeuvre.

Rating:

1.0

Not impressed that you have to pay a months rent and not even occupy the unit for 2 weeks.

Rating:

4.0

If prices were lower, I would have kept them longer until I was ready to place them when my daughter finishes university. Instead, I had to sell and store at various family homes. I know your prices are comparable with the other storage places but they are all to high to be practical

Rating:

5.0

Very smooth process and easy to use app.

Rating:

5.0

Mitch is a top notch manager!! Keep up the great work!

Rating:

5.0

Terrific service. Very helpful staff. Facility is clean, easy to get to.

Rating:

5.0

No comment

Rating:

3.0

waited two hours to return a trailer till someone came in at noon trailer was due back at 11 was there to return at 10

Rating:

5.0

I have used this site and others for at least 20 years

Rating:

4.0

Very helpful staff. Thanks.

Rating:

5.0

Very pleased.

Rating:

4.0

I can't believe how your prices have gone up, it's like booking a plane flight. How can a $20 a day van go over $117 for an hour and a half; and around 60 kilometres?? Plus I had to pay for the gas, which was another $35 on top of that, (I know that's not your problem - but still out of my pocket). Then given no strapping - which I then had to purchase too (on sale at $18.00). I would expect that when renting a moving truck, that some basic neccessities would be provided with it - for example a few blankets; a dolly; and some strapping too. I Paid an exorbatant fee on the insurance; (which I believe should be reimbursed if the vehicle is returned unscathed). Looking to nickel-and-dime; and squeeze whatever more pennies that you can squeeze out. I would have put a few bucks into your charity offer/request if I never had to pay out so much to you. I know that I was gouged because you guys have had bad experiences in the past - but I don't know why I should be punished for that. Whatever happened to "innocent until proven guilty". One last thing - I last used you guys around 9 years ago - WHY DO YOU STILL HAVE MY HISTORY AND PERSONAL DETAILS????!!!! I take my privacy deadly seriously and don't see why a vehicle rental company needs to keep a record of my Driver's License; name; address; email; phone number; etc. You are not the cops or the government!! Probably not gonna use you guys ever again - so PLEASE DELETE ME FROM YOUR SYSTEM!! Bye the way - ABBY L was really good and proffessional at her job though. Cheers

Rating:

5.0

Friendly, efficient and straightforward

Rating:

3.0

Compared to the competition for clean units, our unit 100 had tons of spiderwebs on the door inside and all along the bottom. I've had storage units for vehicles and household items at the other uhaul and the competition where they swept daily throughout the yard and picked up garbage and pulled the weeds so everything didn't look old and well used. And the dust from the construction is ridiculous. Why don't you have a water truck on site. Esp when it's extra windy. And what is with the last unit is anyone's game even if you reserve it??? Whats the point of a registration??? It's not even fair to subject your employees to shocked and highly annoyed customers when they have trucks and trailers already rented from you, and suddenly nowhere to put their things because they had to go with their schedule for work etc. Something known about for weeks. Maybe a way of your company collecting on truck and trailer rentals for an extra day or two. Definitely not cool and I'd never recommend anyone for that reason alone. Can't be too legal either.

Rating:

3.0

Credit card payment machine didn't work, 1st couple of times -- rather annoying

Rating:

3.0

My only complaint was that one of our two doors was never fixed. Therefore we could not use it because it would fall out of the track. We were promised a few times that repairs would be done but it never happened. The last time I asked I gave them my key only to find out that there had to be 4 or 6 feet cleared from the door in order to have it repaired so that it was usable. We had no where to put the items so that they could fix it. That’s why we got a storage unit in the first place because we had no where to put them. When we finally emptied our unit after all this time we couldn’t open the door at the other end because we knew the door would come out of the track again and would be dangerous and come out of the track. So it was difficult to empty it the way that we wanted to because we could only work from one end. We rented this unit for many years. I guess it would have been nice if the staff or owner would have moved out the things that were in the way of them fixing the door since it wasn’t our fault that the door was broken and we did not have full access to the storage unit that we were paying for. That was never offered to us. Disappointing.

Rating:

3.0

Make sure the mileage is recorded before you rent anything from them. Otherwise equipment was in great condition.

Rating:

3.0

Stop raising the rent. The last place I was in never raised the rent once.

Rating:

5.0

We reserved the truck and it was ready. Attendant was very efficient. When we returned the truck the same day, they promptly checked it over and we knew the cost of renting the truck. It was a great experience as it was our 1st time renting from this location.

Rating:

5.0

I am so pleased with this location as the people were nice. They were well mannered and patient with me as I have a hearing prblem. Fantastic!!!! Gerald

Rating:

4.0

It was a good experience, no problems.

Rating:

4.0

Nothing to do with you specifically, but the way the after hours check out for the vans work is very annoying. Website crashed twice while I was taking pictures. And wouldn’t let me take photos which forced me to start over again. Overall disliked the website. The store and employees were fantastic

Rating:

5.0

The prices are starting to be prohibitive. Although I’m sure they are very competitive! Overall a great experience. Very helpful staff on Walker rd. location.

Rating:

1.0

I paid my bill including “bumper damage”. Arent bumpers kindna made to be… you know …bumped Im not sure i was responsible enough for it.. The rep on phone told me i was fee and clearr once amiunt over deductdible. 3 weeks later i get sn invoice 550 mlre with no xlear indication what its fir And my only recourse is entering a dispute Process because no human being employed at uhaul can simply look at the email and explain to me what is about.

Rating:

4.0

Cost too much.

Rating:

3.0

I did not appreciate a second lock being placed without notice. Had I gotten there after office hours I would not have been able to get what I needed. I did not appreciate a 25 - 30% price increase in less than 2 years.

Rating:

5.0

Staff was very friendly and got the car haul trailer connected quickly so we could be on our way. Seamless from reservation online, to pickup, and drop off.

Rating:

5.0

Great service

Rating:

4.0

I m happy

Rating:

5.0

They take everything into consideration and always give the benefit of the doubt to everyone in just about every situation. Always ready and willing to accommodate and accept whatever necessary to make your wants and needs they're first priority. Amazing costumer service couldn’t ask for better than this facility!

Rating:

5.0

Everything from pick up to drop off at depot was great

Rating:

5.0

Awesome

Rating:

4.0

The access door lock got jammed once. The staff did open it. But I was delayed slightly

Rating:

3.0

better signage as to where to drop off trailer

Rating:

5.0

They knew I was in a bind and did everything to make sure I had what I needed. Thank you. They really made it as easy as possible for me and accommodated me when they could.

Rating:

5.0

Comparing other UHAUL locations, this location has quickest check-in and check-out time and the staff are very friendly. Just a suggestion to owner, please keep spare keys of all trucks in store, in case someone luck out has not have to go over the lock smith or other costly procedures… will definitely recommend this branch

Rating:

5.0

Awesome staff Awesome place to store anything easy access thanks

Rating:

4.0

Are you going to reimburse me for gas? My friend put too muck in other charges were put on so gas should be paid back

Rating:

5.0

Seamless process to check the truck back in. Staff very helpful.

Rating:

5.0

There was a new team member being trained when I arrived to check in. The manager training her was polite, efficient and helpful. The new team member had already found my reservation and had started the check in. It was easy, fast and I left pleased that I had chosen their location. Thank you.

Rating:

3.0

Everything would have been great until the 2 staff members that took care of my moving out , i had mentioned that the payment for the next month had been automatically withdrawn from my bank account and they mentioned that the had to check the locker and would be right back. The worker went checked and came back, closes out my rentel and gave me a receipt. I asked about my refund and they told me that if i would have mentioned it before they closed the account they would have been able to reverse charges but since they had already closed it i couldn't get a refund and would have to wait until monday to speak to the manager. Hopefully we can resolve this asap.

Rating:

5.0

Friendly and helpful staff

Rating:

3.0

I was overcharged on my credit card for mileage and gas. Very disappointed with this location.

Rating:

5.0

Very professional staff, no improvement necessary except for price to rent larger trailers

Rating:

5.0

Provide trailer accessories like electrical connection adaptors

Rating:

5.0

Very good customer service all round.

Rating:

5.0

Everything was perfect

Rating:

5.0

It just works.

Rating:

5.0

Very friendly and quick to respond Thanks

Rating:

3.0

Issue: 1) The first day of check in was not great. Looks like the system was glitching( according to the service rep) and had to wait a very long time to check in. Also never received the actual storage space Size after booking it and getting it confirmed online. When asked the service rep he had no proper answer to that on why it happened. Had to pay extra and get another space which wasn't great. After that lengthy time consuming process, to my surprise he provided me a room , upon check in and whe going to open after all that hassle figured out it was occupied by someone else with a lien tag on it for non payment. Then I had to go back to him and he later switched me to another unit that was empty. Overall a very negative check in experience with multiple error for check- in, but the service rep tried his best and I understand the limitation from his end if his system didn't co-operate. 2) The unit never had a proper working light in it. Pro: 1) Check out process was simple and easy. 2) Location and storage access was convenient

Rating:

5.0

Nothing.

Rating:

5.0

Very helpful staff

Rating:

1.0

When I first picked up the truck there were no issues. I went back later that day to hook up a tow dolly to the truck and was not informed to configure my car in any way. I drive a standard so I automatically put on the park brake. Not thinking and not being told otherwise, I tried to drive away and entered a busy Walker Rd. only to hear my tires screeching and had to stop and run back to remove the parking brake. Lots of traffic coming my way and blocking half of the road it wasn't a great position to be in.

Rating:

3.0

It’s quite expensive but it’s nice and secure and clean.

Rating:

5.0

Friendly service

Rating:

5.0

Good job

Rating:

3.0

two comments the team there is friendly etc but there was supposed ot be a lock in my unit when i arrive, there was not so I had to walk back to office and wait in line to get one. Also I'm not sure what cleaned is but there were lots of dust and spider webs in the unit along edges/corners. Just looked like they did a quick clean and sweep out, not super clean. The location is fine and staff good just have never stored anything before and thought it would be as sooth as the on-line processes have been.

Rating:

5.0

Will use again in the future if needed

Rating:

5.0

Staff were very helpful, friendly. It was very convenient check in

Rating:

3.0

Don't charge before the date you're supposed to

Rating:

5.0

Nothing .....the staff and service overall was Outstanding !

Rating:

5.0

Very courteous and helpful employees. A pleasant experience.

Rating:

3.0

With no shown map it’s hard to tell what unit you actually got, was suppose to be a lock in my unit, and there wasn’t, was given a basic lock instead from employee

Rating:

4.0

Great vibes all the way around. Rental rates for a 5x5 a little more than I would like to pay monthly as I expect my daughter will be storing for a year

Rating:

5.0

August 23,2022 - Walker Road facility Your female employee went above & beyond with her patience, kindness & informative nature. She is a asset to your company.

Rating:

4.0

Our storage unit door needed some repair. Though still operable, it was difficult to open and close. Though the staff were helpful and friendly, on two occasions requests were not carried out the first time. An old lock from the previous owner had to be removed and it took a few requests to have it removed. Also, when we were finished with the unit, we informed the attendant who neglected to enter the information in the computer. Hence we recieved a payment request a few days later which required me to follow up on.

Rating:

5.0

Everyone was great to deal with.

Rating:

5.0

First time unit renters. GREAT customer service from the gentleman who got us lined up for the unit we booked online. (Sorry, I can't remember his name). He explained everything thoroughly and was very pleasant. Nice, clean retail area and the unit was clean.

Rating:

1.0

This bad rating does not apply to the current manager Nathan. But before him things were soooo bad as far as managers calling me back with a request I had.

Rating:

4.0

We had a few hiccups when we first got the storage unit but the staff were friendly and helpful and the issue was resolved. The facility is secure and well lit, though we found one of the doors needed repair. Overall it was a good experience.

Rating:

4.0

I stored a motorcycle at this location. At times the 10pm curfew was problematic.

Rating:

5.0

Excellent service and staff

Rating:

5.0

Good stuff

Rating:

3.0

We were first given a storage unit that was in use so I had to go back and get assigned a different one and the attendant had to go check which one was physically available as the system wasn’t able to tell her.

Rating:

1.0

Always seemed every time something was going on there was always a big issue about things especially when I move dates and always ask for the stuff to come out on the 1st I got late charges every time just ridiculous most expensive place I ever had to store stuff at just ridiculous my walks got cut off a couple times

Rating:

5.0

Very satisfied with your organization!! Ty!!

Rating:

5.0

Even though the worker was new, he still made it easy for me to request a unit. A little slow do to computer troubles but still super easy to do.

Rating:

5.0

Reserving the storage unit was quick and easy. We had to change our move-in date a few times and the staff was always polite, courteous and helpful.

Rating:

5.0

Recently relocated 300 km to Windsor. Lot of work involved and dealing with U-Haul was the easiest aspect. Helpful, convenient and stress-free.

Rating:

5.0

Yes, I am very happy with this U-Haul storage as well as the management (Alissa Power [former manager], and Nathan Chappus [present manager]). They both were very helpful. If I ever need a storage place or a truck to move I know where to find you. You will be the first one to call! I promise. Thank you for so many years of your outstanding service. Have a Merry Christmas and a Happy New Year!

Rating:

4.0

Secure and good place to store items. I will recommend it to friends. Thank you Christine & Aby for your friendly, helpful, smiley faces & beautiful dealing with customer.

Rating:

2.0

I found the staff unprofessional and rude. I gave them information about the movers that were coming to clear out my storage and they failed to write it down and delayed the movers. It was difficult to gain access to my inside storage as the automatic card reader was broken and you had to call and get staff to open it.

Rating:

4.0

Easy access and friendly staff.

Rating:

5.0

Yes it was great

Rating:

5.0

Our experience was excellent however we found a cheaper storage facility and that is the reason we left. We are paying way less for a longer storage unit.

Rating:

5.0

I had no issues for the duration of my rental. Staff are very nice there and helpful. Only issue I had was the door was in rough shape but I new I was moving out soon so I never really mentioned it to the staff.

Rating:

3.0

All of the staff were fine except two people who were rude, argumentative and did not know their own products.

Rating:

2.0

Make sure to have 1 manager working during after hours because lots of people will call and need to speak with the manager for specific issues such as late payments, etc.

Rating:

4.0

Ok customer service, not the best.

Rating:

5.0

Thank you for your service

Rating:

2.0

Was rented out a unit with a non operating door - door was to be repaired and I was to be contacted when completed - I called a week later and I had to leave a message because it wasn’t apparent that the door was repaired - the following weekend I was contacted to be advised that I could move into another unit (not an end unit which I requested) I advised I would wait for another end unit to become available, as the one I had been booked under was rented to someone else now, I was then notified my monthly payment was coming due - I canceled. Not even moved in, a disorganized booking- repair set up, yet very punctual in looking for a payment -

Rating:

4.0

Management was fantastic! Maryam and Abby were very helpful with emptying my unit. Great customer service and very friendly staff. Highly recommend coming to this U-Haul.

Rating:

5.0

Thank you Abbey.

Rating:

1.0

Not only did I have a ton of billing issues, when their lock seized I had to figure it out myself but don't dare damage their door... then I get my lock off and empty my unit dropped 3 boxes in their already messy garbage area and I get charged 50.00. I get the bill it says it is for storage not trash removal so pretty sure employees pocketed that money... overall terrible experience. Especially when you pay a arm and a leg for storage.

Rating:

2.0

I didn’t move in, as the rope for the door was so worn away I couldn’t reach it to close the door, so I requested a fix and to be advised - I’ve yet to be advised that the door is fixed and the unit can be closed/locked, ready to move in. Douglas Kennedy

Rating:

5.0

Items were stored 3 yrs and never once had a problem great customer service and very clean place.

Rating:

4.0

The cost of the storage keeps going up for example I received a email on Dec 2020 saying it going up then again in the spring of 2021. I had my things in storage for almost 3 years it just kept going up.

Rating:

5.0

Very good

Rating:

2.0

Staff are rather rude. That alone is enough to make me choose a different storage location. Abrasive at each visit and and phone interaction. Staff ALWAYS hanging on the golf cart and watching you instead of being available inside. The new hires are great but the girl (I believe manager) that’s always been there is the worst. Over all unfriendly environment.

Rating:

4.0

It served our purpose quite well. I thank u- haul for a job well done. Had it have been more affordable we would have kept it much longer

Rating:

5.0

Fantastic staff!!!

Rating:

5.0

My reservation was not able to be filled the day I booked it for (computer systems not communicating right) but I was ok waiting a few days. As soon as the unit size I needed was available I got a call saying they had one. Everyone was friendly and professional.

Rating:

4.0

Thank you

Rating:

5.0

Accessing the storage during the winter was little hard . The card swiping machine at the entrance of the building was frozen with ice and I couldn’t Able to enter . Secured protection to that swiping machine during harsh climate would be better.

Rating:

5.0

I just put a big comment in

Rating:

3.0

This storage facility was really good at first, but then I could not get into the building where the storage locker was. My code was cancelled and despite many new cards, I had to call someone and wait for them to unlock the building. This went on for weeks until I was done and it was still not fixed. Other than that everything was great.

Rating:

1.0

I am so upset I had someone go to pick my stuff up due to I’m out of town I owed 12 dollars then all OF A SUDDEN way more so I lost my stuff I believe because you guys don’t except debt visa SOMEONE COULD OF WORKED WITH ME DO NOT trust the south Windsor unit in the 25hundred block of walker

Rating:

5.0

👍👍

Rating:

5.0

U-Haul it is the best storage company! Moving from one location, I still continue to use the second location in Windsor, close to my residence! Thank you for allowing me to have a wonderful business relations with you! Wishing you all the very best! Wes! Windsor, Ontario, Canada 🇨🇦 October, 2020.

Rating:

1.0

Christine was very unprofessional and does not know how to talk to customers. Very disrespectful and arrogant behavior. All I wanted from her was, to ask the manager to call me back... And I wanted explain my situation- Christine was not ready to listen... she said if i don’t like the service I go to another storage center after I paid for the service.. I would recommend people to go to another nicer, friendlier storage across the street.

Rating:

2.0

Still waiting for a call from the general manager. The unit was disgustingly dirty. My mattress was ruined as it had mold. The mattress and box spring were both wrapped in plastic and sealed to prevent this from happening. Furniture was ruined because of the layers of grime and dust. Not very happy

Rating:

5.0

From the time of first speaking with Maryam on the phone, she was very polite and professional, along with being quite helpful as far as organizing a proper amount of space....

Rating:

5.0

They keep there location secured.

Rating:

5.0

Just want to add that the staff and especially the Manager was very helpful and fulfilled all our needs.

Rating:

5.0

Staff are courteous however I was very disappointed with hygiene practices on site. None of the staff, including manager, wore PPE. This situation is not unique to the South Walker Rd location - I have been extremely disappointed with the Dougall Rd location. Yesterday, only one staff person at Dougall wore a mask - a young male. Neither Sammy or his young female staff wore masks for which I was very vocal about. I praised the young male for doing his part but the rest of the staff‘s negligence is inexcusable and potentially very dangerous. Today I returned to the Dougall location to find all without masks and told Sammy that I would report his location if he failed again. The Pandemic is not a joke. The Windsor/Essex County area has the highest per capita Covid infectious rate in the province of Ontario. A plexiglass barrier does not replace a mask especially in a city that mandates all to wear a mask. As an excuse, the young female defended her actions stating “I always wear a mask...” for which I stopped her from finishing because her current work hygiene exempts her from wearing A mask. I reminded Sammy that his door has a sign stating that all who enter must wear a mask - how does this not apply to them?

Rating:

5.0

I am very impressed with the service relating to storage rental. The three different employees I spoke with with very helpful and super courteous. Much appreciated. AND the price was better than all the others I researched. PLUS, I was surprised to find out upon enrolling that I received a free month rental. Great news. Thank you.

Rating:

1.0

Bad management very rude locked me out of my storage unit for no reason extremely unsatisfied also staff member convinced I used 1/4 tank of gas for total travel of 5km’s very sad poor service

Rating:

4.0

We could not access our storage after business hours although we had 24 hour access because the door would not open which was super inconvenient . We were later told the breaker was off.

Rating:

5.0

Thank you

Rating:

5.0

Wonderful staff and great experience, I moved out because my business grow. Highly recommended. Thanks Karen and Mitch.

Rating:

4.0

Everything was excellent except the rodent (mice) droppings that were regularly present in my locker and on my floor. I had never had food in the locker. They were significant when I did my final move out - removing shelving.

Rating:

5.0

the girls at the store are very nice and the unit was excellent

Rating:

1.0

The storage aspect was great. Interaction with the staff was almost never pleasant, door was often locked, phone calls took multiple attempts to get through etc I’m happy to no longer be using this facility

Rating:

5.0

Always amazing staff! Always polite and efficient no matter how busy they are. Every time I went there. I closed a unit during this crazy coved 19 crisis while self distancing. Still awesome wonderful service. Highly recommend this place! Please appreciate all that they do to run your business,

Rating:

4.0

the unit was somewhat clean but could have been swept out better or even power washed , I found it quite dusty on the floor. I will sweep it out myself before I move items inside.

Rating:

2.0

Staff where not helpful at all, Maryam was rude and disrespectful to my wife and myself. couple times of leaving voicemails to contact the owner, but had no luck,

Rating:

5.0

Good service and excellent pricing

Rating:

4.0

Very smooth and friendly atmosphere.

Rating:

5.0

Great experience, staff was extremely helpful with storage check-in and check-out procedure . Well secured facility.

Rating:

1.0

I had arrange to rent a 10x15 space but they offered the 10X20 since they had none. Once I parked and stored my car (battery removed etc) I was cavilled and told I would have to pay for a 10X20 since

Rating:

5.0

Always felt that our locker was very secure, climate controlled, and I appreciated your professional and helpful staff whenever I had to interface with them. Thank you

Rating:

1.0

I was robbed. I had insurance through uhaul and they never followed through. The staff there Is very helpful but the facility is far from secure and uhaul as a company has greatly let me down.

Rating:

3.0

When paying in advance with a post-dated check my payment was misplaced. I went through the process of "not paying on time" including being locked out of my storage unit. A place for checks suggested

Rating:

3.0

You’re quick to take my money but very slow to return an overpayment

Rating:

5.0

Very thorough and informative. Thank you.

Rating:

5.0

the Windsor Dougal Ave people were efficient with my last minute repair to burned signal fuses and the South Windsor Mgr, (Allison) was extremely helpful when I had to change my truck destination.

Rating:

4.0

Back gate never worked. My emergency contact was getting billing notices unnecessarily. Online payment options and website outdated.

Rating:

5.0

Na

Rating:

4.0

I had a great experience except they forgot my dolly and worse when i went in to put my stuff in storage they had lost my reservation. Not the walker road sites fault but the person who took my reserv

Rating:

1.0

My reservation was changed without my knowledge. I left a deposit that was not discussed when I made the reservation. I returned the truck but did not get my deposit back. Epic fail U-Haul

Rating:

5.0

Friendly and efficient staff! Thank you. It means alot during a stressful time (of moving)!

Rating:

1.0

None

Rating:

4.0

Good location - staff very helpful when needed.

Rating:

5.0

The staff was friendly and helpful. Easy access. Never a problem.

Rating:

2.0

Paid for the storage monthly in advance. Moved out of storage 3 weeks earlier. Was told I cannot get any money back. If i had known i would have left my lock on an empty storage unit. GRRRR!!!!

Rating:

5.0

Alissa P. has always been helpful, friendly and professional.

Rating:

5.0

Very polite lady and explained everything I needed to know as well as helped me pick out a few items for packing she definitely deserve a raise

Rating:

4.0

Lighting inside the units is poor.

Rating:

5.0

Great service!!

Rating:

3.0

Your prices are way too expensive!

Rating:

4.0

Call centre staff completèly misunderstood what we needed. They need more training or better access to client info

Rating:

3.0

Using my credit card and getting a note each month on the price and due date - great! I sent 2 letters over the rental period regarding the amount as I was to receive a senior discount - no response

Rating:

2.0

The reason being that the doors must have a large gap that lets in dirt. All our stuff was absolutely totalled off with layers of dirt :(

Rating:

5.0

Awesome service

Rating:

1.0

They had my belongs addressed to a completely different State to be deliverer to and the lady had no idea how to correct their mistake. I was on the phone forever correcting their mistake.

Rating:

4.0

This account was closed out 2 months ago and still was getting billed for 2 months. After speaking to staff the issue was resolved and staff was very apologetic. Money was reimbursed to satisfaction.

Rating:

4.0

Hi

Rating:

5.0

Well done

Rating:

5.0

Outstanding service

Rating:

5.0

great place for storage i will be back

Rating:

5.0

k

Rating:

5.0

No issues or concerns. All questions answered satisfactorily.

Rating:

5.0

everything was good

Rating:

5.0

Very friendly staff .. and very clean but, wish the hours were better

Rating:

5.0

Great service

Rating:

5.0

I have appreciated good service and always helpful staff. They have helped me even when my car would not start.

Rating:

5.0

This was my first experience with any U-Haul service and it was great. The facilities and services are well kept and super useful but the customer service is exceptional, especially from the GM, Chet.

Rating:

1.0

Unit was not available on the day it was suppose to be. Showed up and someone else's lock was on it. Very rude GM with no customer service skills. Horrible experience. Will never be back or recommend.

Rating:

5.0

Well done

Rating:

3.0

Spendy, but I have no issue with the facility whatsoever.

Rating:

5.0

Staff was very welcoming and friendly.

Rating:

5.0

Mitch was extremely helpful. He was very professional and went out of his way to assist me with removing my stored materials and closing out my account. I would use Uhaul again in the future.

Rating:

5.0

Fabulous group of guys. Very accomodating and helpful. Thank you Chet and Mitch!! TBumbaca

Rating:

5.0

Thank you

Rating:

5.0

Absolutely no complaints. In fact, I felt the staff went above and beyond for me whenever I had a concern. If not for moving across town, I would have liked to keep my storage unit at this location.

Rating:

4.0

They were open on labour day weekend which was great as I was moving my son back to college.

Rating:

5.0

The staff went above and beyond the Call of Duty extremely helpful.

Rating:

5.0

Experience was perfect

Rating:

5.0

Great spot.

Rating:

4.0

Great experience

Rating:

2.0

Our mattress box spring became discolored. Uhaul offered nothing to clean it even though we had insurance. Attendant claimed dis-colouration looked like original colour.

Rating:

5.0

Excellant service.

Rating:

2.0

There was a new employee upon return and when returning my vehicle, it took him 25 minutes to inspect and figure out how to take payment. As I was on a time crunch, this was a waste of my 25 min.

Rating:

4.0

Great customer service.

Rating:

4.0

You have a customer service number that no one answers (I called around 8pm on a Saturday) while on hold there is no mention of hours or how long the wait is. I wanted to add 24 hour access by phone.

Rating:

5.0

Thank you

Rating:

4.0

They are very nice there and they make you laugh when you feel down

Rating:

5.0

Easy access and explained well

Rating:

5.0

The customer service was excellent. Thank you.

Rating:

4.0

Generally pleased with the facility and staff

Rating:

5.0

The staff was very helpful and always had a smile on heir face when going to make payment. Very helpful

Rating:

5.0

Friendly professional customer service. Great job!

Rating:

5.0

It was a pleasure to deal with the manager and his right-hand man at this particular location. Both of them were very helpful, friendly and professional in a stressful and time of moving. Thank you!