Customer Reviews for U-Haul Moving & Storage of Old Castle

1,310 reviews

5025 Walker Rd   Tecumseh, ON N9A6J3
(S of Hwy 401)

(519) 737-1391

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(519) 737-1391

5025 Walker Rd
Tecumseh, ON N9A6J3
(S of Hwy 401)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Beverly Kaufmann  |  Overall Experience 
Rating:
5.0

The young lady that was working that day was very nice, helpful. The young fella that was there when I turned in the truck came out to meet me. Was very pleasant friendly etc, All in all I had a very good/excellent experience.

Mary Mantha 
Rating:
5.0

Customer did not leave a comment.

Jesse Flores-Lopez 
Rating:
5.0

Staff very helpful.

Daryl Gamilla 
Rating:
5.0

Customer did not leave a comment.

Jovan Vukovic  |  Overall Experience 
Rating:
1.0

The unit should never have been rented out with a broken roll up door. Can’t use it without bringing someone else to hold the door open. I total waste of time. Move in date was feb 29 and was told by the manager today that the door could be replaced tomorrow.

Janet Lynne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Courish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Cloutier 
Rating:
4.0

Customer did not leave a comment.

Ryan Simpson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry O'Neill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARMELO CALCARA  |  First Impressions 
Rating:
5.0

Excellent staff, always so helpful! I once got stuck inside because I did not have the 23/7 access and it was easy to add it on over the phone! ☺️

Maria Belano  |  Overall Experience 
Rating:
4.0

Hello Overall a really good experience. However, I paid for 2 temperature controlled units realizing just recently that the hallways were heated and I believe cooled but the storage unit itself was not. That would've made a big difference in what units and facility I chose.

Alissa Katzman  |  Overall Experience 
Rating:
5.0

A note about the size of your units. They are not as advertised. Losing 1ft or more is unfairly advertised.

Rachel Vincent  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan hirt  |  Overall Experience 
Rating:
5.0

Windshield washer fluid ran out after one wipe. Stopped and added some.

Chris Baxter 
Rating:
5.0

Customer did not leave a comment.

Jason Mayer  |  Overall Experience 
Rating:
5.0

Disinfecting

Maria Sanchez 
Rating:
5.0

Customer did not leave a comment.

Dave Glendenning 
Rating:
4.0

Make the kilometers rate lower.

Pat Cooper 
Rating:
5.0

Excellent service

ifour Fitness  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica kenney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARNEL ARIAS  |  Overall Experience 
Rating:
5.0

Joshua was a fantastic help. Excellent customer service.

ERIC TIMM 
Rating:
4.0

Customer did not leave a comment.

Kyle Reeves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle Reeves 
Rating:
5.0

Customer did not leave a comment.

Jordan Loewen 
Rating:
5.0

Customer did not leave a comment.

Jason Mayer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina Bode-Beneteau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN ROBERT  |  First Impressions 
Rating:
5.0

I've rented U-Haul vehicles many times over the last 40 years. With the exception of a truck that konked out on me near Clinton in 1997, it has always been a good experience.

Steve Brooks 
Rating:
5.0

Customer did not leave a comment.

Narinder Gill 
Rating:
5.0

Customer did not leave a comment.

David Young 
Rating:
5.0

The staff at this facility were beyond helpful and knowledgeable.

sherri osullivan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherri osullivan 
Rating:
5.0

Always great service from every staff member at this location. Thank you!

Connie Fehr  |  Overall Experience 
Rating:
5.0

The young girl at the counter was very helpful, knowledgeable, and had a great personality!

Connie Fehr 
Rating:
2.0

Customer did not leave a comment.

nadis danovic 
Rating:
5.0

Customer service was excellent very professional, I don’t think any improvements have to be done everything is excellent, U-Haul is the best

Paul Dinis 
Rating:
5.0

The trailer I rented had a few lights out, this is the only reason for the low score

RYAN IRVING 
Rating:
4.0

Customer did not leave a comment.

Jordan Stan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dan genovese  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Graham Mackay 
Rating:
3.0

The door on the storage until was hard to open and would get stuck at the top, which mad it hard to close. The light in the unit did not work. Staff were helpful. some maintenance on that unit is required. Overall satisfied with my experience.

STUART TOMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NEIL JONES  |  Overall Experience 
Rating:
5.0

The access to the front of the building is congested. Not a lot of room to park/manoeuvre.

DOnald Hubley 
Rating:
5.0

Customer did not leave a comment.

Michael Richard 
Rating:
5.0

Customer did not leave a comment.

barbara tosti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Toye 
Rating:
5.0

Customer did not leave a comment.

Tom Connelly 
Rating:
1.0

Not impressed that you have to pay a months rent and not even occupy the unit for 2 weeks.

sandra lambier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELIPE MIRANDA 
Rating:
4.0

If prices were lower, I would have kept them longer until I was ready to place them when my daughter finishes university. Instead, I had to sell and store at various family homes. I know your prices are comparable with the other storage places but they are all to high to be practical

Mary Taylor  |  Overall Experience 
Rating:
5.0

Very smooth process and easy to use app.

STUART TOMES  |  Online Move In 
Rating:
5.0

Mitch is a top notch manager!! Keep up the great work!

MIKE PRSA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Mroke 
Rating:
5.0

Terrific service. Very helpful staff. Facility is clean, easy to get to.

Nella Desalvo 
Rating:
5.0

Customer did not leave a comment.

Dana St Jean  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Chelsea Chalut  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana Courish  |  Overall Experience 
Rating:
5.0

No comment

ARNEL ARIAS  |  First Impressions 
Rating:
3.0

waited two hours to return a trailer till someone came in at noon trailer was due back at 11 was there to return at 10

Sherri Hendry 
Rating:
5.0

Customer did not leave a comment.

Davide Giglio 
Rating:
5.0

Customer did not leave a comment.

Ioan Matei 
Rating:
5.0

Customer did not leave a comment.

Mhd Masser Al Refai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Fazekas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Kavanaugh  |  Overall Experience 
Rating:
5.0

I have used this site and others for at least 20 years

richard stapleford  |  First Impressions 
Rating:
4.0

Very helpful staff. Thanks.

JOHN LEOPOLD  |  First Impressions 
Rating:
5.0

Very pleased.

Denis Lortie  |  Overall Experience 
Rating:
4.0

I can't believe how your prices have gone up, it's like booking a plane flight. How can a $20 a day van go over $117 for an hour and a half; and around 60 kilometres?? Plus I had to pay for the gas, which was another $35 on top of that, (I know that's not your problem - but still out of my pocket). Then given no strapping - which I then had to purchase too (on sale at $18.00). I would expect that when renting a moving truck, that some basic neccessities would be provided with it - for example a few blankets; a dolly; and some strapping too. I Paid an exorbatant fee on the insurance; (which I believe should be reimbursed if the vehicle is returned unscathed). Looking to nickel-and-dime; and squeeze whatever more pennies that you can squeeze out. I would have put a few bucks into your charity offer/request if I never had to pay out so much to you. I know that I was gouged because you guys have had bad experiences in the past - but I don't know why I should be punished for that. Whatever happened to "innocent until proven guilty". One last thing - I last used you guys around 9 years ago - WHY DO YOU STILL HAVE MY HISTORY AND PERSONAL DETAILS????!!!! I take my privacy deadly seriously and don't see why a vehicle rental company needs to keep a record of my Driver's License; name; address; email; phone number; etc. You are not the cops or the government!! Probably not gonna use you guys ever again - so PLEASE DELETE ME FROM YOUR SYSTEM!! Bye the way - ABBY L was really good and proffessional at her job though. Cheers

WAYNE BORCHER 
Rating:
4.0

Customer did not leave a comment.

peggy parent  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bhagwant Singh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Innocent Nwaogwugwu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray Turnblodt 
Rating:
5.0

Friendly, efficient and straightforward

Mihail Sendrea 
Rating:
3.0

Compared to the competition for clean units, our unit 100 had tons of spiderwebs on the door inside and all along the bottom. I've had storage units for vehicles and household items at the other uhaul and the competition where they swept daily throughout the yard and picked up garbage and pulled the weeds so everything didn't look old and well used. And the dust from the construction is ridiculous. Why don't you have a water truck on site. Esp when it's extra windy. And what is with the last unit is anyone's game even if you reserve it??? Whats the point of a registration??? It's not even fair to subject your employees to shocked and highly annoyed customers when they have trucks and trailers already rented from you, and suddenly nowhere to put their things because they had to go with their schedule for work etc. Something known about for weeks. Maybe a way of your company collecting on truck and trailer rentals for an extra day or two. Definitely not cool and I'd never recommend anyone for that reason alone. Can't be too legal either.

Kyra Hellam  |  First Impressions 
Rating:
3.0

Credit card payment machine didn't work, 1st couple of times -- rather annoying

Jennifer Harder 
Rating:
3.0

My only complaint was that one of our two doors was never fixed. Therefore we could not use it because it would fall out of the track. We were promised a few times that repairs would be done but it never happened. The last time I asked I gave them my key only to find out that there had to be 4 or 6 feet cleared from the door in order to have it repaired so that it was usable. We had no where to put the items so that they could fix it. That’s why we got a storage unit in the first place because we had no where to put them. When we finally emptied our unit after all this time we couldn’t open the door at the other end because we knew the door would come out of the track again and would be dangerous and come out of the track. So it was difficult to empty it the way that we wanted to because we could only work from one end. We rented this unit for many years. I guess it would have been nice if the staff or owner would have moved out the things that were in the way of them fixing the door since it wasn’t our fault that the door was broken and we did not have full access to the storage unit that we were paying for. That was never offered to us. Disappointing.

COLEEN MCLEOD  |  Overall Experience 
Rating:
3.0

Make sure the mileage is recorded before you rent anything from them. Otherwise equipment was in great condition.

Donna Bentham 
Rating:
5.0

Customer did not leave a comment.

Denis Lortie  |  First Impressions 
Rating:
3.0

Stop raising the rent. The last place I was in never raised the rent once.

Joe Cardinal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marjorie murray 
Rating:
5.0

Customer did not leave a comment.

George Slogan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Davidson 
Rating:
3.0

Customer did not leave a comment.

kim long Kong  |  Overall Experience 
Rating:
5.0

We reserved the truck and it was ready. Attendant was very efficient. When we returned the truck the same day, they promptly checked it over and we knew the cost of renting the truck. It was a great experience as it was our 1st time renting from this location.

Albert Charbonneau 
Rating:
5.0

I am so pleased with this location as the people were nice. They were well mannered and patient with me as I have a hearing prblem. Fantastic!!!! Gerald

gerald egan 
Rating:
5.0

Customer did not leave a comment.

Darian Milley 
Rating:
5.0

Customer did not leave a comment.

sandra lambier  |  First Impressions 
Rating:
4.0

It was a good experience, no problems.

AARON THOMSON 
Rating:
5.0

Customer did not leave a comment.

Mike Gayer 
Rating:
5.0

Customer did not leave a comment.

Ilia Byrne 
Rating:
4.0

Nothing to do with you specifically, but the way the after hours check out for the vans work is very annoying. Website crashed twice while I was taking pictures. And wouldn’t let me take photos which forced me to start over again. Overall disliked the website. The store and employees were fantastic

Logan Willie 
Rating:
5.0

The prices are starting to be prohibitive. Although I’m sure they are very competitive! Overall a great experience. Very helpful staff on Walker rd. location.

JOSEFINA RIDDICK  |  Overall Experience 
Rating:
1.0

I paid my bill including “bumper damage”. Arent bumpers kindna made to be… you know …bumped Im not sure i was responsible enough for it.. The rep on phone told me i was fee and clearr once amiunt over deductdible. 3 weeks later i get sn invoice 550 mlre with no xlear indication what its fir And my only recourse is entering a dispute Process because no human being employed at uhaul can simply look at the email and explain to me what is about.

Alan McKinnon 
Rating:
4.0

Cost too much.

josh mueller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guido Benvenuto 
Rating:
4.0

Customer did not leave a comment.

Sarmad Bakkal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roland chaudat 
Rating:
3.0

I did not appreciate a second lock being placed without notice. Had I gotten there after office hours I would not have been able to get what I needed. I did not appreciate a 25 - 30% price increase in less than 2 years.

tony dipasquale  |  Overall Experience 
Rating:
5.0

Staff was very friendly and got the car haul trailer connected quickly so we could be on our way. Seamless from reservation online, to pickup, and drop off.

Nicole Dunmore 
Rating:
5.0

Customer did not leave a comment.

Donald Cullen 
Rating:
5.0

Great service

Kevin Byrne 
Rating:
3.0

Customer did not leave a comment.

AHMED AL-SUDANI 
Rating:
4.0

I m happy

HUSSAIN AL MUSAWY  |  First Impressions 
Rating:
5.0

They take everything into consideration and always give the benefit of the doubt to everyone in just about every situation. Always ready and willing to accommodate and accept whatever necessary to make your wants and needs they're first priority. Amazing costumer service couldn’t ask for better than this facility!

Shawn LAVERGNE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARLOS MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Jeanne Montigny  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cintia Taba 
Rating:
5.0

Everything from pick up to drop off at depot was great

Brent Farough 
Rating:
5.0

Customer did not leave a comment.

Jouhaima Husseini 
Rating:
4.0

Customer did not leave a comment.

Dave Reid 
Rating:
5.0

Awesome

ANEEL IFTIKHAR 
Rating:
4.0

The access door lock got jammed once. The staff did open it. But I was delayed slightly

MICHAEL PRINSLOO  |  Overall Experience 
Rating:
3.0

better signage as to where to drop off trailer

james minney 
Rating:
5.0

Customer did not leave a comment.

Jianghao Chu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica kenney  |  First Impressions 
Rating:
5.0

They knew I was in a bind and did everything to make sure I had what I needed. Thank you. They really made it as easy as possible for me and accommodated me when they could.

Lori-Ann Gabrieau  |  First Impressions 
Rating:
5.0

Comparing other UHAUL locations, this location has quickest check-in and check-out time and the staff are very friendly. Just a suggestion to owner, please keep spare keys of all trucks in store, in case someone luck out has not have to go over the lock smith or other costly procedures… will definitely recommend this branch

Reza Bihamta 
Rating:
5.0

Customer did not leave a comment.

MIke Bear 
Rating:
5.0

Awesome staff Awesome place to store anything easy access thanks

mladen mihela  |  First Impressions 
Rating:
4.0

Are you going to reimburse me for gas? My friend put too muck in other charges were put on so gas should be paid back

Dawn Duncan 
Rating:
5.0

Seamless process to check the truck back in. Staff very helpful.

JOHN BYRNE 
Rating:
5.0

There was a new team member being trained when I arrived to check in. The manager training her was polite, efficient and helpful. The new team member had already found my reservation and had started the check in. It was easy, fast and I left pleased that I had chosen their location. Thank you.

Cindy Roberts  |  First Impressions 
Rating:
3.0

Everything would have been great until the 2 staff members that took care of my moving out , i had mentioned that the payment for the next month had been automatically withdrawn from my bank account and they mentioned that the had to check the locker and would be right back. The worker went checked and came back, closes out my rentel and gave me a receipt. I asked about my refund and they told me that if i would have mentioned it before they closed the account they would have been able to reverse charges but since they had already closed it i couldn't get a refund and would have to wait until monday to speak to the manager. Hopefully we can resolve this asap.

Jamie Johnson  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

Jim Bucciachio 
Rating:
3.0

I was overcharged on my credit card for mileage and gas. Very disappointed with this location.

LORRAINE GILLIS 
Rating:
5.0

Very professional staff, no improvement necessary except for price to rent larger trailers

Leslie Wall 
Rating:
5.0

Customer did not leave a comment.

ANDREWR CALLAGHAN 
Rating:
5.0

Customer did not leave a comment.

Randy Moulton 
Rating:
5.0

Provide trailer accessories like electrical connection adaptors

SAAD SINDHU 
Rating:
4.0

Customer did not leave a comment.

Ronald Adams 
Rating:
5.0

Customer did not leave a comment.

Rebecca Dehoop  |  Overall Experience 
Rating:
5.0

Very good customer service all round.

Dhevarajan Naidoo 
Rating:
5.0

Everything was perfect

Mhd Masser Al Refai  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

denise banbury 
Rating:
5.0

Customer did not leave a comment.

LISA RAMSUMAIR  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Calvin Perry  |  Overall Experience 
Rating:
5.0

It just works.

Joshua Robert 
Rating:
4.0

Customer did not leave a comment.

Shenthuran Periyasamy 
Rating:
5.0

Customer did not leave a comment.

FABIO MALACHINI FILHO 
Rating:
5.0

Customer did not leave a comment.

naeem rabbani 
Rating:
5.0

Customer did not leave a comment.

Charlie Taggart 
Rating:
5.0

Very friendly and quick to respond Thanks

joe lucier 
Rating:
5.0

Customer did not leave a comment.

Ed Bernard 
Rating:
4.0

Customer did not leave a comment.

David Findlay 
Rating:
1.0

Customer did not leave a comment.

Gurinderjit Singh 
Rating:
4.0

Customer did not leave a comment.

Conrad Brenko 
Rating:
3.0

Issue: 1) The first day of check in was not great. Looks like the system was glitching( according to the service rep) and had to wait a very long time to check in. Also never received the actual storage space Size after booking it and getting it confirmed online. When asked the service rep he had no proper answer to that on why it happened. Had to pay extra and get another space which wasn't great. After that lengthy time consuming process, to my surprise he provided me a room , upon check in and whe going to open after all that hassle figured out it was occupied by someone else with a lien tag on it for non payment. Then I had to go back to him and he later switched me to another unit that was empty. Overall a very negative check in experience with multiple error for check- in, but the service rep tried his best and I understand the limitation from his end if his system didn't co-operate. 2) The unit never had a proper working light in it. Pro: 1) Check out process was simple and easy. 2) Location and storage access was convenient

Lenish Mathew  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMERMWAFAQ SAEE 
Rating:
5.0

Nothing.

james tuckey 
Rating:
5.0

Very helpful staff

Scott Kavanaugh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Storey 
Rating:
5.0

Customer did not leave a comment.

Kelly Tole 
Rating:
1.0

When I first picked up the truck there were no issues. I went back later that day to hook up a tow dolly to the truck and was not informed to configure my car in any way. I drive a standard so I automatically put on the park brake. Not thinking and not being told otherwise, I tried to drive away and entered a busy Walker Rd. only to hear my tires screeching and had to stop and run back to remove the parking brake. Lots of traffic coming my way and blocking half of the road it wasn't a great position to be in.

Jamie Voyvodic 
Rating:
5.0

Customer did not leave a comment.

Jamie Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Gadd  |  Overall Experience 
Rating:
3.0

It’s quite expensive but it’s nice and secure and clean.

Nettie Schmitt  |  Overall Experience 
Rating:
5.0

Friendly service

Helen thompson 
Rating:
5.0

Customer did not leave a comment.

MARIE WEVERS  |  Overall Experience 
Rating:
5.0

Good job

KURT HUARD  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JAMES KING  |  Overall Experience 
Rating:
3.0

two comments the team there is friendly etc but there was supposed ot be a lock in my unit when i arrive, there was not so I had to walk back to office and wait in line to get one. Also I'm not sure what cleaned is but there were lots of dust and spider webs in the unit along edges/corners. Just looked like they did a quick clean and sweep out, not super clean. The location is fine and staff good just have never stored anything before and thought it would be as sooth as the on-line processes have been.

michelle scott  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott Shields 
Rating:
5.0

Customer did not leave a comment.

Richard Kuczmanski 
Rating:
4.0

Customer did not leave a comment.

Annette Ferguson  |  Overall Experience 
Rating:
5.0

Will use again in the future if needed

Peter Baker  |  First Impressions 
Rating:
5.0

Staff were very helpful, friendly. It was very convenient check in

Beth Coleman-Blunt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenneth Green 
Rating:
3.0

Don't charge before the date you're supposed to

Qamar Azeem 
Rating:
5.0

Customer did not leave a comment.

Jerry Bresolin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIIR KOROYOM 
Rating:
5.0

Nothing .....the staff and service overall was Outstanding !

paul labelle 
Rating:
4.0

Customer did not leave a comment.

Lyle Dorie 
Rating:
4.0

Customer did not leave a comment.

Jared Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KIIR KOROYOM 
Rating:
5.0

Very courteous and helpful employees. A pleasant experience.

JOSEFINA RIDDICK 
Rating:
3.0

With no shown map it’s hard to tell what unit you actually got, was suppose to be a lock in my unit, and there wasn’t, was given a basic lock instead from employee

Christopher Cozzolino  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rob morrice 
Rating:
5.0

Customer did not leave a comment.

Shenthuran Periyasamy 
Rating:
4.0

Great vibes all the way around. Rental rates for a 5x5 a little more than I would like to pay monthly as I expect my daughter will be storing for a year

Mary Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Drouillard 
Rating:
5.0

Customer did not leave a comment.

CAROLE PITRE 
Rating:
5.0

Customer did not leave a comment.

MARY JANE GUILLEMETTE  |  Overall Experience 
Rating:
5.0

August 23,2022 - Walker Road facility Your female employee went above & beyond with her patience, kindness & informative nature. She is a asset to your company.

elaine chauvin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy Owen  |  First Impressions 
Rating:
4.0

Our storage unit door needed some repair. Though still operable, it was difficult to open and close. Though the staff were helpful and friendly, on two occasions requests were not carried out the first time. An old lock from the previous owner had to be removed and it took a few requests to have it removed. Also, when we were finished with the unit, we informed the attendant who neglected to enter the information in the computer. Hence we recieved a payment request a few days later which required me to follow up on.

Colin Hill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KURT HUARD  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Davidson R&N inc  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alisha Tomlin  |  Overall Experience 
Rating:
5.0

Everyone was great to deal with.

darcy zeller  |  Overall Experience 
Rating:
5.0

First time unit renters. GREAT customer service from the gentleman who got us lined up for the unit we booked online. (Sorry, I can't remember his name). He explained everything thoroughly and was very pleasant. Nice, clean retail area and the unit was clean.

Mary-Anne Bjorkman  |  First Impressions 
Rating:
1.0

This bad rating does not apply to the current manager Nathan. But before him things were soooo bad as far as managers calling me back with a request I had.

JOanna Markiewicz  |  Overall Experience 
Rating:
4.0

We had a few hiccups when we first got the storage unit but the staff were friendly and helpful and the issue was resolved. The facility is secure and well lit, though we found one of the doors needed repair. Overall it was a good experience.

Colin Hill  |  Overall Experience 
Rating:
4.0

I stored a motorcycle at this location. At times the 10pm curfew was problematic.

Luke Zegel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo-Anne Brecka  |  Overall Experience 
Rating:
5.0

Excellent service and staff

Boris Stivic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sante DiDonato  |  Overall Experience 
Rating:
5.0

Good stuff

ALAA Al-Kinani  |  First Impressions 
Rating:
3.0

We were first given a storage unit that was in use so I had to go back and get assigned a different one and the attendant had to go check which one was physically available as the system wasn’t able to tell her.

Alisha Tomlin  |  First Impressions 
Rating:
1.0

Always seemed every time something was going on there was always a big issue about things especially when I move dates and always ask for the stuff to come out on the 1st I got late charges every time just ridiculous most expensive place I ever had to store stuff at just ridiculous my walks got cut off a couple times

jeff hill  |  Overall Experience 
Rating:
5.0

Very satisfied with your organization!! Ty!!

Albert Pollier  |  First Impressions 
Rating:
5.0

Even though the worker was new, he still made it easy for me to request a unit. A little slow do to computer troubles but still super easy to do.

Travis Brett  |  First Impressions 
Rating:
5.0

Reserving the storage unit was quick and easy. We had to change our move-in date a few times and the staff was always polite, courteous and helpful.

Jeanne Montigny  |  First Impressions 
Rating:
5.0

Recently relocated 300 km to Windsor. Lot of work involved and dealing with U-Haul was the easiest aspect. Helpful, convenient and stress-free.

Frank Howell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalia Abouhassan  |  Overall Experience 
Rating:
5.0

Yes, I am very happy with this U-Haul storage as well as the management (Alissa Power [former manager], and Nathan Chappus [present manager]). They both were very helpful. If I ever need a storage place or a truck to move I know where to find you. You will be the first one to call! I promise. Thank you for so many years of your outstanding service. Have a Merry Christmas and a Happy New Year!

PETER KRAWCZYK  |  Overall Experience 
Rating:
4.0

Secure and good place to store items. I will recommend it to friends. Thank you Christine & Aby for your friendly, helpful, smiley faces & beautiful dealing with customer.

Fay Quenneville  |  Overall Experience 
Rating:
2.0

I found the staff unprofessional and rude. I gave them information about the movers that were coming to clear out my storage and they failed to write it down and delayed the movers. It was difficult to gain access to my inside storage as the automatic card reader was broken and you had to call and get staff to open it.

SUSAN RIBERDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Bratt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis Morin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON THURMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tony touma Touma Custom Carpentry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raymond Boilard  |  Overall Experience 
Rating:
4.0

Easy access and friendly staff.

audrey tomes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sante Di Donato  |  Overall Experience 
Rating:
5.0

Yes it was great

Elliot Hoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY LAUZON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tracy Wiley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raymond Boilard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas Holden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John White  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bonnie Hanes  |  Overall Experience 
Rating:
5.0

Our experience was excellent however we found a cheaper storage facility and that is the reason we left. We are paying way less for a longer storage unit.

Sue Bolton  |  Overall Experience 
Rating:
5.0

I had no issues for the duration of my rental. Staff are very nice there and helpful. Only issue I had was the door was in rough shape but I new I was moving out soon so I never really mentioned it to the staff.

steve dickson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Morin  |  Overall Experience 
Rating:
3.0

All of the staff were fine except two people who were rude, argumentative and did not know their own products.

PETERR FRISE  |  Overall Experience 
Rating:
2.0

Make sure to have 1 manager working during after hours because lots of people will call and need to speak with the manager for specific issues such as late payments, etc.

daniel wlodek  |  Overall Experience 
Rating:
4.0

Ok customer service, not the best.

becky Lo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mladen mihela  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Fretter  |  First Impressions 
Rating:
5.0

Thank you for your service

Mohammed Alkhalil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAUREEN DUNBAR  |  First Impressions 
Rating:
2.0

Was rented out a unit with a non operating door - door was to be repaired and I was to be contacted when completed - I called a week later and I had to leave a message because it wasn’t apparent that the door was repaired - the following weekend I was contacted to be advised that I could move into another unit (not an end unit which I requested) I advised I would wait for another end unit to become available, as the one I had been booked under was rented to someone else now, I was then notified my monthly payment was coming due - I canceled. Not even moved in, a disorganized booking- repair set up, yet very punctual in looking for a payment -

DOUGLAS KENNEDY  |  Overall Experience 
Rating:
4.0

Management was fantastic! Maryam and Abby were very helpful with emptying my unit. Great customer service and very friendly staff. Highly recommend coming to this U-Haul.

Sue Petrovic  |  Overall Experience 
Rating:
5.0

Thank you Abbey.

Dalia Abouhassan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen mccauley  |  First Impressions 
Rating:
1.0

Not only did I have a ton of billing issues, when their lock seized I had to figure it out myself but don't dare damage their door... then I get my lock off and empty my unit dropped 3 boxes in their already messy garbage area and I get charged 50.00. I get the bill it says it is for storage not trash removal so pretty sure employees pocketed that money... overall terrible experience. Especially when you pay a arm and a leg for storage.

Jennifer Labonte  |  Overall Experience 
Rating:
2.0

I didn’t move in, as the rope for the door was so worn away I couldn’t reach it to close the door, so I requested a fix and to be advised - I’ve yet to be advised that the door is fixed and the unit can be closed/locked, ready to move in. Douglas Kennedy

DOUGLAS KENNEDY  |  First Impressions 
Rating:
5.0

Items were stored 3 yrs and never once had a problem great customer service and very clean place.

nathaniel atkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dhiraj Setia  |  Overall Experience 
Rating:
4.0

The cost of the storage keeps going up for example I received a email on Dec 2020 saying it going up then again in the spring of 2021. I had my things in storage for almost 3 years it just kept going up.

Samara Truppe  |  Overall Experience 
Rating:
5.0

Very good

Navkaran Bal  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deirdra Watson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ronald Cornell  |  Overall Experience 
Rating:
2.0

Staff are rather rude. That alone is enough to make me choose a different storage location. Abrasive at each visit and and phone interaction. Staff ALWAYS hanging on the golf cart and watching you instead of being available inside. The new hires are great but the girl (I believe manager) that’s always been there is the worst. Over all unfriendly environment.

Stephanie burden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephan Seguin  |  Overall Experience 
Rating:
4.0

It served our purpose quite well. I thank u- haul for a job well done. Had it have been more affordable we would have kept it much longer

dan crosby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamie Main  |  First Impressions 
Rating:
5.0

Fantastic staff!!!

Mike Houston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nettie Schmitt  |  First Impressions 
Rating:
5.0

My reservation was not able to be filled the day I booked it for (computer systems not communicating right) but I was ok waiting a few days. As soon as the unit size I needed was available I got a call saying they had one. Everyone was friendly and professional.

micheal burr  |  First Impressions 
Rating:
4.0

Thank you

Fay Quenneville  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

deirdra watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leeAnne Lallone  |  Overall Experience 
Rating:
5.0

Accessing the storage during the winter was little hard . The card swiping machine at the entrance of the building was frozen with ice and I couldn’t Able to enter . Secured protection to that swiping machine during harsh climate would be better.

Sundar asaithambi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Brazeau  |  Overall Experience 
Rating:
5.0

I just put a big comment in

CATHY SHORT  |  First Impressions 
Rating:
3.0

This storage facility was really good at first, but then I could not get into the building where the storage locker was. My code was cancelled and despite many new cards, I had to call someone and wait for them to unlock the building. This went on for weeks until I was done and it was still not fixed. Other than that everything was great.

HAKAN OSMAN  |  Overall Experience 
Rating:
1.0

I am so upset I had someone go to pick my stuff up due to I’m out of town I owed 12 dollars then all OF A SUDDEN way more so I lost my stuff I believe because you guys don’t except debt visa SOMEONE COULD OF WORKED WITH ME DO NOT trust the south Windsor unit in the 25hundred block of walker

Michelle Bate  |  Overall Experience 
Rating:
5.0

👍👍

ngouambeu david  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luke Meloche  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Wagner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle bezaire  |  First Impressions 
Rating:
5.0

U-Haul it is the best storage company! Moving from one location, I still continue to use the second location in Windsor, close to my residence! Thank you for allowing me to have a wonderful business relations with you! Wishing you all the very best! Wes! Windsor, Ontario, Canada 🇨🇦 October, 2020.

Wes Kukiela  |  Overall Experience 
Rating:
1.0

Christine was very unprofessional and does not know how to talk to customers. Very disrespectful and arrogant behavior. All I wanted from her was, to ask the manager to call me back... And I wanted explain my situation- Christine was not ready to listen... she said if i don’t like the service I go to another storage center after I paid for the service.. I would recommend people to go to another nicer, friendlier storage across the street.

Mohamed Kamaludeen  |  First Impressions 
Rating:
2.0

Still waiting for a call from the general manager. The unit was disgustingly dirty. My mattress was ruined as it had mold. The mattress and box spring were both wrapped in plastic and sealed to prevent this from happening. Furniture was ruined because of the layers of grime and dust. Not very happy

kathie prieur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff hansen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Ricketts  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david hyde  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ruth revenberg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tony dipasquale  |  First Impressions 
Rating:
5.0

From the time of first speaking with Maryam on the phone, she was very polite and professional, along with being quite helpful as far as organizing a proper amount of space....

Sheldon Howran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Kerr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY LAFRAMBOISE  |  Overall Experience 
Rating:
5.0

They keep there location secured.

brett murphy  |  Overall Experience 
Rating:
5.0

Just want to add that the staff and especially the Manager was very helpful and fulfilled all our needs.

Jean & Barry Fields  |  Overall Experience 
Rating:
5.0

Staff are courteous however I was very disappointed with hygiene practices on site. None of the staff, including manager, wore PPE. This situation is not unique to the South Walker Rd location - I have been extremely disappointed with the Dougall Rd location. Yesterday, only one staff person at Dougall wore a mask - a young male. Neither Sammy or his young female staff wore masks for which I was very vocal about. I praised the young male for doing his part but the rest of the staff‘s negligence is inexcusable and potentially very dangerous. Today I returned to the Dougall location to find all without masks and told Sammy that I would report his location if he failed again. The Pandemic is not a joke. The Windsor/Essex County area has the highest per capita Covid infectious rate in the province of Ontario. A plexiglass barrier does not replace a mask especially in a city that mandates all to wear a mask. As an excuse, the young female defended her actions stating “I always wear a mask...” for which I stopped her from finishing because her current work hygiene exempts her from wearing A mask. I reminded Sammy that his door has a sign stating that all who enter must wear a mask - how does this not apply to them?

Rachel Vincent  |  Overall Experience 
Rating:
5.0

I am very impressed with the service relating to storage rental. The three different employees I spoke with with very helpful and super courteous. Much appreciated. AND the price was better than all the others I researched. PLUS, I was surprised to find out upon enrolling that I received a free month rental. Great news. Thank you.

Sue Bolton  |  First Impressions 
Rating:
1.0

Bad management very rude locked me out of my storage unit for no reason extremely unsatisfied also staff member convinced I used 1/4 tank of gas for total travel of 5km’s very sad poor service

Mirna Fawal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khalil Awarke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX STEVANOV  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

britnee dziver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayna Moxon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darcy zeller  |  Overall Experience 
Rating:
4.0

We could not access our storage after business hours although we had 24 hour access because the door would not open which was super inconvenient . We were later told the breaker was off.

Kevin Mcleod  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE LAUDENBACH  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Angelina Kolarov  |  Overall Experience 
Rating:
5.0

Thank you

ifour Fitness  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darcy zeller  |  First Impressions 
Rating:
5.0

Wonderful staff and great experience, I moved out because my business grow. Highly recommended. Thanks Karen and Mitch.

omar azemmat air care mechanical  |  Overall Experience 
Rating:
4.0

Everything was excellent except the rodent (mice) droppings that were regularly present in my locker and on my floor. I had never had food in the locker. They were significant when I did my final move out - removing shelving.

BRIAN FAIRRLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angie maheux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina Kolarov  |  First Impressions 
Rating:
5.0

the girls at the store are very nice and the unit was excellent

Ralph Salis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Nikosey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Bisaillon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dan crosby  |  First Impressions 
Rating:
1.0

The storage aspect was great. Interaction with the staff was almost never pleasant, door was often locked, phone calls took multiple attempts to get through etc I’m happy to no longer be using this facility

SABRINA MURPHY  |  Overall Experience 
Rating:
5.0

Always amazing staff! Always polite and efficient no matter how busy they are. Every time I went there. I closed a unit during this crazy coved 19 crisis while self distancing. Still awesome wonderful service. Highly recommend this place! Please appreciate all that they do to run your business,

karrie stowe  |  Overall Experience 
Rating:
4.0

the unit was somewhat clean but could have been swept out better or even power washed , I found it quite dusty on the floor. I will sweep it out myself before I move items inside.

Ralph Salis  |  First Impressions 
Rating:
2.0

Staff where not helpful at all, Maryam was rude and disrespectful to my wife and myself. couple times of leaving voicemails to contact the owner, but had no luck,

JED HAMMOUD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Ranisavljevic  |  First Impressions 
Rating:
5.0

Good service and excellent pricing

Sam Amormino  |  Overall Experience 
Rating:
4.0

Very smooth and friendly atmosphere.

Heather Klassen  |  Overall Experience 
Rating:
5.0

Great experience, staff was extremely helpful with storage check-in and check-out procedure . Well secured facility.

Kushagra Saxena  |  Overall Experience 
Rating:
1.0

I had arrange to rent a 10x15 space but they offered the 10X20 since they had none. Once I parked and stored my car (battery removed etc) I was cavilled and told I would have to pay for a 10X20 since

Tom Kosnik  |  First Impressions 
Rating:
5.0

Always felt that our locker was very secure, climate controlled, and I appreciated your professional and helpful staff whenever I had to interface with them. Thank you

BARBARA SINASAC  |  Overall Experience 
Rating:
1.0

I was robbed. I had insurance through uhaul and they never followed through. The staff there Is very helpful but the facility is far from secure and uhaul as a company has greatly let me down.

Rita Taylor  |  Overall Experience 
Rating:
3.0

When paying in advance with a post-dated check my payment was misplaced. I went through the process of "not paying on time" including being locked out of my storage unit. A place for checks suggested

lynn savi  |  Overall Experience 
Rating:
3.0

You’re quick to take my money but very slow to return an overpayment

KATHY LUCIER  |  Overall Experience 
Rating:
5.0

Very thorough and informative. Thank you.

larry beneteau  |  First Impressions 
Rating:
5.0

the Windsor Dougal Ave people were efficient with my last minute repair to burned signal fuses and the South Windsor Mgr, (Allison) was extremely helpful when I had to change my truck destination.

Timothy Brazeau  |  First Impressions 
Rating:
4.0

Back gate never worked. My emergency contact was getting billing notices unnecessarily. Online payment options and website outdated.

MICHELLE DUPUIS  |  Overall Experience 
Rating:
5.0

Na

Andrew Blair  |  Overall Experience 
Rating:
4.0

I had a great experience except they forgot my dolly and worse when i went in to put my stuff in storage they had lost my reservation. Not the walker road sites fault but the person who took my reserv

Michelle Bate  |  First Impressions 
Rating:
1.0

My reservation was changed without my knowledge. I left a deposit that was not discussed when I made the reservation. I returned the truck but did not get my deposit back. Epic fail U-Haul

melissa teves  |  Overall Experience 
Rating:
5.0

Friendly and efficient staff! Thank you. It means alot during a stressful time (of moving)!

Cynthia Stirbys  |  First Impressions 
Rating:
1.0

None

MATTHEW JONES  |  Overall Experience 
Rating:
4.0

Good location - staff very helpful when needed.

STACI PINKERTON  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful. Easy access. Never a problem.

Michele Derus  |  Overall Experience 
Rating:
2.0

Paid for the storage monthly in advance. Moved out of storage 3 weeks earlier. Was told I cannot get any money back. If i had known i would have left my lock on an empty storage unit. GRRRR!!!!

carol fex  |  Overall Experience 
Rating:
5.0

Alissa P. has always been helpful, friendly and professional.

PETER KRAWCZYK  |  First Impressions 
Rating:
5.0

Very polite lady and explained everything I needed to know as well as helped me pick out a few items for packing she definitely deserve a raise

Andrew Norton  |  First Impressions 
Rating:
4.0

Lighting inside the units is poor.

Forte RealEstate  |  Overall Experience 
Rating:
5.0

Great service!!

Dawn Ibrahim  |  Overall Experience 
Rating:
3.0

Your prices are way too expensive!

TAMI KUZAK  |  Overall Experience 
Rating:
4.0

Call centre staff completèly misunderstood what we needed. They need more training or better access to client info

Williams Lapain  |  Overall Experience 
Rating:
3.0

Using my credit card and getting a note each month on the price and due date - great! I sent 2 letters over the rental period regarding the amount as I was to receive a senior discount - no response

Marnie Lancaster  |  Overall Experience 
Rating:
2.0

The reason being that the doors must have a large gap that lets in dirt. All our stuff was absolutely totalled off with layers of dirt :(

kristin valeri  |  Overall Experience 
Rating:
5.0

Awesome service

LOKESWAR PANCHALA  |  First Impressions 
Rating:
1.0

They had my belongs addressed to a completely different State to be deliverer to and the lady had no idea how to correct their mistake. I was on the phone forever correcting their mistake.

Celia Campbell  |  First Impressions 
Rating:
4.0

This account was closed out 2 months ago and still was getting billed for 2 months. After speaking to staff the issue was resolved and staff was very apologetic. Money was reimbursed to satisfaction.

Sharon Thomas  |  Overall Experience 
Rating:
4.0

Hi

Jamal Mohamed  |  First Impressions 
Rating:
5.0

Well done

Azad Abdul  |  Overall Experience 
Rating:
5.0

Outstanding service

ray gelinas  |  Overall Experience 
Rating:
5.0

great place for storage i will be back

Sutro Williams  |  Overall Experience 
Rating:
5.0

k

Marius Nilsen  |  Overall Experience 
Rating:
5.0

No issues or concerns. All questions answered satisfactorily.

Blake Moorcroft  |  Reservation 
Rating:
5.0

everything was good

reinhold martin  |  Overall Experience 
Rating:
5.0

Very friendly staff .. and very clean but, wish the hours were better

Cherry Theresanathan  |  Overall Experience 
Rating:
5.0

Great service

HUSSAM BAZZI  |  Overall Experience 
Rating:
5.0

I have appreciated good service and always helpful staff. They have helped me even when my car would not start.

cedomir bekic  |  Overall Experience 
Rating:
5.0

This was my first experience with any U-Haul service and it was great. The facilities and services are well kept and super useful but the customer service is exceptional, especially from the GM, Chet.

Brenda Hernandez  |  Reservation 
Rating:
1.0

Unit was not available on the day it was suppose to be. Showed up and someone else's lock was on it. Very rude GM with no customer service skills. Horrible experience. Will never be back or recommend.

Charmaine Robinson  |  Overall Experience 
Rating:
5.0

Well done

BRYON DEBAETS  |  Overall Experience 
Rating:
3.0

Spendy, but I have no issue with the facility whatsoever.

ETTORE CASAGRANDE  |  Overall Experience 
Rating:
5.0

Staff was very welcoming and friendly.

Cherry Theresanathan  |  Reservation 
Rating:
5.0

Mitch was extremely helpful. He was very professional and went out of his way to assist me with removing my stored materials and closing out my account. I would use Uhaul again in the future.

Elizabeth Laporte belowus  |  Overall Experience 
Rating:
5.0

Fabulous group of guys. Very accomodating and helpful. Thank you Chet and Mitch!! TBumbaca

Tony Bumbaca  |  Overall Experience 
Rating:
5.0

Thank you

JAN KACHUCHA  |  Overall Experience 
Rating:
5.0

Absolutely no complaints. In fact, I felt the staff went above and beyond for me whenever I had a concern. If not for moving across town, I would have liked to keep my storage unit at this location.

JOHN DASILVA  |  Overall Experience 
Rating:
4.0

They were open on labour day weekend which was great as I was moving my son back to college.

Marc Dubeau  |  Overall Experience 
Rating:
5.0

The staff went above and beyond the Call of Duty extremely helpful.

Paul Dalrymple  |  Overall Experience 
Rating:
5.0

Experience was perfect

Paulette Wieler  |  Overall Experience 
Rating:
5.0

Great spot.

Eric Elcombe  |  Overall Experience 
Rating:
4.0

Great experience

Jane Adams  |  Overall Experience 
Rating:
2.0

Our mattress box spring became discolored. Uhaul offered nothing to clean it even though we had insurance. Attendant claimed dis-colouration looked like original colour.

ANTONIO TAORMINA  |  Overall Experience 
Rating:
5.0

Excellant service.

marilyn davidson  |  Reservation 
Rating:
2.0

There was a new employee upon return and when returning my vehicle, it took him 25 minutes to inspect and figure out how to take payment. As I was on a time crunch, this was a waste of my 25 min.

manoj manchanda  |  Reservation 
Rating:
4.0

Great customer service.

Heather Cook  |  Overall Experience 
Rating:
4.0

You have a customer service number that no one answers (I called around 8pm on a Saturday) while on hold there is no mention of hours or how long the wait is. I wanted to add 24 hour access by phone.

scott jones  |  Overall Experience 
Rating:
5.0

Thank you

Natacha Duval  |  Overall Experience 
Rating:
4.0

They are very nice there and they make you laugh when you feel down

cheryl olsen  |  Overall Experience 
Rating:
5.0

Easy access and explained well

Marylou Lapin  |  Overall Experience 
Rating:
5.0

The customer service was excellent. Thank you.

Mark Lambert  |  Overall Experience 
Rating:
4.0

Generally pleased with the facility and staff

CHRISTOPHER HOLMES  |  Overall Experience 
Rating:
5.0

The staff was very helpful and always had a smile on heir face when going to make payment. Very helpful

Louise Bedard  |  Overall Experience 
Rating:
5.0

Friendly professional customer service. Great job!

DANIEL TUCKWELL  |  Overall Experience 
Rating:
5.0

It was a pleasure to deal with the manager and his right-hand man at this particular location. Both of them were very helpful, friendly and professional in a stressful and time of moving. Thank you!

PETER KRAWCZYK  |  Overall Experience 
Rating:
1.0

Bad experience

mike habib  |  Overall Experience 
No reviews have been submitted for this location.

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