Customer Reviews for U-Haul Moving & Storage of South Veterans

2,078 comentarios

1710 R T Dunn Dr   Bloomington, IL 61701

(309) 807-5514

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(309) 807-5514

1710 R T Dunn Dr
Bloomington, IL 61701

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
5.0

My trailer was in excellent condition and especially the tires. It was either relatively new or had been recently refurbished.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oren P. 
Clasificación:
5.0

Everything was easy and efficient. Would recommend and will use again.

robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stan H. 
Clasificación:
5.0

I had a last minute move situation and was able to drive up and rent a van in minutes. Great service!!

Bill B. 
Clasificación:
1.0

There was a sign that said to stay with the truck when returning, yet nobody came to check it in. When going inside, the attendant didn't seem to care at all and said just leave the truck.

John V. 
Clasificación:
5.0

Keep up the good Communication.

Andre P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason O. 
Clasificación:
5.0

El cliente no dejó un comentario.

marc H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill B. 
Clasificación:
5.0

Pick up and return went quickly, and the associate was very courteous. The trailer worked properly.

Kim O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

You could consider part-day rental.

DEBRA T. 
Clasificación:
5.0

I thought the customer service was excellent. My rental check out/in went very smooth. They were very thorough when explaining the contract. I had no questions or concerns. ¡Gracias!

SHAWN A. 
Clasificación:
5.0

UHAUL appeared to be adequately staffed so I was in and out within a few minutes. I asked and received assistance in putting the dolly in my SUV and getting it out when I returned it.

BOBBY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista G. 
Clasificación:
5.0

The customer service at the location was great. Very friendly.

Julia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKEDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

Very nice service

Marcus S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
5.0

They were very personable and ready for us to readily pick up.

Todd W. 
Clasificación:
5.0

Give customers an extra day to when wearher is extreme. Very high winds combinef with rough road conditions and construction delays put is behind schedule. Our average speed was knocked fown to _5-50 mph xie to 30mph dustained winds with gusts that might hace excerded 50mph. There was also ice, and snow drifts on some stretches.

GERALD H. 
Clasificación:
5.0

Great staff, wry proactive

Karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan P. 
Clasificación:
1.0

It took the store 2 weeks to invoice me. I returned the VA m that was rated and my invoice charged me for gas. The young person who was at the store did not check me in. He asked if the van had the same amount of gas and I advised it did. He said everything was fine and then 2 weeks later I was charged for something I did not owe. I feel that was fraud. Very poor customer service. 

Charlene M. 
Clasificación:
1.0

I was over charged. Even though I filled the fuel I was charged more after my return

VEERAKRUPA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

Great customer service! Fast and friendly

TIMOTHY G. 
Clasificación:
5.0

Nothing comes to mind

Denise L. 
Clasificación:
5.0

Nothing my experience was great!

Candice B. 
Clasificación:
4.0

The moving help site was the worst part of the U-Haul experience that was disappointing! You pay a lot to rent a truck, you pay a lot for boxes and tape! You spend hrs packing your belongings securely! You select moving help from the site with good recommendations. But, actually the company is lacking in skill and competence and your furniture arrives with many scratches and marrs. And no one does anything about it- not I haul because damage was not caused by an accident and not the moving company!!! I have nothing good to say about the moving company!!!

Ann K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C. 
Clasificación:
5.0

Great facility. 15 foot truck worked out great. I also noticed that the U-Haul price for moving boxes was lower than the price I paid at Lowes. Overall very happy with the customer service and the truck I rented.

mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
4.0

Have a backup plan in place for system glitches. Strong winds interfere with Wi Fi access. Took at least 4 hrs for the system to fully regain usage.

Pearl J. 
Clasificación:
5.0

I had difficulty using the mobile check in process. I was able to only take one picture and could not continue in with the check in process without a second picture but the application would not allow me to take a second picture of the van.

Victoria D. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

April, Ty and Blake were all absolutely phenomenal!! I would recommend this location to anyone that needs to rent anything U-Haul offers. They went above and beyond to help me in a dire situation and reinstilled my faith with U-Haul, as my last experience was to be my last. They made it easy and an absolutely wonderful experience.

Stacie H. 
Clasificación:
4.0

¡Gracias!

DAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
4.0

I was told that both the left and right side tail lights worked when I turned on my vehicle lights for a test at the U-Haul location, but when I got home, about 5 miles away, the right side tail lights did not work with my vehicle lights on. This seemed odd and is the only reason for a 4 rather than 5 star rating.

Stephen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Renee L. 
Clasificación:
5.0

Blake was an excellent representative. He was extremely kind, professional, and helpful!

Matt W. 
Clasificación:
4.0

great service

DAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

I doubt anyone will actually read this comment, but I feel I should put it out there anyway. As a company you need to invest in a fleet of trucks that get better fuel economy, and quit putting those stupid fuel saver stickers on the vehicle. There's no way to get "better" fuel milage in a truck that only gets 8mpg maybe 10mpg if you're really feathering the throttle. The cost of the fuel falls on the customer to purchase while using the vehicle. People would want to rent from you more if they new the trucks they were using wasn't also going to suck there wallets dry just to move a few miles away. Today I drove your truck just over 200 miles, and on top of the $230 I paid to rent the truck I also had to pay $120 just in gas. I know U-Haul doesn't control the gas market, but 8mpg does not make me want to use one of your trucks. This is just my thoughts and again you probably don't care, but I felt like this needed to be said. I mean most people who use your service are DIYers and are trying to save money not spend extra. Gracias

Aaron O. 
Clasificación:
5.0

Prompt, friendly service! Reasonable price

karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

Job well done

Andrianne W. 
Clasificación:
5.0

All is good!!!

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sr Clara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMEY B. 
Clasificación:
5.0

👍👍

Aida A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen A. 
Clasificación:
3.0

My only problem was that I was charged for a extra month rent auto pay. I have yet to be compensated.

Charles J.  |  Overall Experience 
Clasificación:
5.0

N/C

Shayna W. 
Clasificación:
4.0

I LOVE how clean and how big the facility is. We don’t get stuff like that in Bloomington

Courtney L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nandi N.  |  Overall Experience 
Clasificación:
5.0

I will be repeating a new storage unit for this fall as well thank you for your service

Micheal T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jose B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

King L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann K. 
Clasificación:
5.0

All the men were friendly and knowledgeable. Zach did an excellent job checking me in when I came to return the vehicle.

JAMES L. 
Clasificación:
5.0

Great customer service from the young man who checked-in the auto transport early Saturday evening.

Rita D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod M. 
Clasificación:
5.0

The young man that assisted me was awesome! Even though his shift ended while I was in line, he did not rush me and stayed professional. He was very patient and attentive to my questions. He provided great service and was very personable. Please share this with his supervisor. I forgot his name but he is from Mahomet.

Marcus P. 
Clasificación:
5.0

Renting a van was very simple and the people I spoke with were friendly and helpful.

Judith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

While the interior of the truck, both cab and cargo area, was clean, the exterior had not been washed and had a fair amount of road grime on it. However, it was nothing terrible and did not affect the experience of using the truck. Overall a very positive experience.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orsolya F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Latrice B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabitha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garreck S. 
Clasificación:
5.0

The location was understaffed when I went to pick up the equipment. The representative attending me was very helpful. Another representative helped me load the vehicle trailer and hook up the vehicle but the straps holding the vehicle kept coming loose and one time it came off on one side. A good Samaritan gas attendant helped strap the wheels properly and had no issues with it whatsoever. Hopefully you can train your employees to strap the vehicle properly so there would be no issues like the one I faced.

Vishnu B. 
Clasificación:
5.0

dropped after hours but they processed next day all was good on that end

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA W. 
Clasificación:
5.0

Wondering if more space is needed can u roll into new larger unit and how much notice needed to cancel

Dean C.  |  Online Move In 
Clasificación:
5.0

When I got there they helped me unload big and heavy stuff in my truck. Unloading all that took a big weight off my shoulders so I am very greatful.

Alexander R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN F. 
Clasificación:
4.0

I've rented from this location several times in the past few weeks. Each time has been a pleasure, and they've always had my equipment ready when I arrive; the entire "check-out" process takes less than 5 minutes. My only annoyance is that the gas level has never been on full, and so my only recommendation is that the gas tanks be filled before renting.

CRAIG T. 
Clasificación:
5.0

As usual great service

Gina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica W.  |  First Impressions 
Clasificación:
4.0

Unaware that I had to purchase the lock instead of being able to use my own, increasing rental fee.

Dennis M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN B. 
Clasificación:
5.0

This manager and team are great! Hard working and give great customer service. You can tell this store is organized and staffed with hard working people!

Ann E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harriet C.  |  Overall Experience 
Clasificación:
4.0

Staff was very courteous and professional.

Latrice B.  |  First Impressions 
Clasificación:
5.0

Clean, friendly staff, accessible. Would rent again in the future

Chimere S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie H.  |  Overall Experience 
Clasificación:
5.0

All of the workers were super nice!! The facility was so clean and well lit!! Good job!!!

Susan C.  |  Overall Experience 
Clasificación:
5.0

The customer service rep I met with was extremely polite and helpful. 10/10 would recommend this location.

Jennifer F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

paul m.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful in getting a trailer and a storage unit. The process was very efficient.

Harry and B.  |  Online Move In 
Clasificación:
5.0

Everything was good with the exception of the one of the storage units (Unit 2398). Damaging about 90 pieces of clothing. The facility I used was located at 1710 Dunn Dr Bloomington Illinois.

ANDREW R.  |  Overall Experience 
Clasificación:
4.0

Only issue was with the lock. I had same style lock as they "required" except mine had a number combination instead of a key. Was initially told that mine was fine to use but when I came back they had placed a lock on it and said that I couldn't have an alphabet lock and I would have to purchase their key lock. I think that the number lock is more secure than a key one. Anyways, seems like it's a way to make extra money when it's not necessary.

Robin T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W.  |  Overall Experience 
Clasificación:
5.0

First experience with U-Haul and I see now why you guys are the go-to for moving services. Incredible prices, great quality, and friendly workers. Thank for making our move from Oklahoma to Illinois doable.

KHANG S.  |  First Impressions 
Clasificación:
4.0

Wish the hours were 24hrs without the extra fee.

Michelle D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gawain R.  |  Overall Experience 
Clasificación:
5.0

I really appreciate this facility.

Tracey G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELSI S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Avinash G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
5.0

Incredible customer service and engagement Team members went above and beyond

Carl B.  |  First Impressions 
Clasificación:
5.0

Ty at the Bloomington Illinois location was professional and friendly and considered my storage needs to find the right storage space for me.

anne F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry S.  |  First Impressions 
Clasificación:
5.0

The person on duty when we arrived on 11/13 at 445 was VERY friendly and helpful. He did a great job.

Lise S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakeana D.  |  Online Move In 
Clasificación:
5.0

Great staff

Chris H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lea P.  |  First Impressions 
Clasificación:
3.0

Service was great

Shamella C.  |  Overall Experience 
Clasificación:
5.0

Clean facility. Friendly knowledgeable staff

Chris H.  |  First Impressions 
Clasificación:
5.0

Staff was very professional. We ended up having to rent more storage than we thought. A little snag with getting all 4 units on auto bill. Upon calling this problem was resolved and late charges returned. Make sure they have your contact information! They will e mail you with things (like nonpayment) and you can call and get it fixed. Clean, well lit and easy unload and load. Carts are provided. We moved out of state so we won't be back. Definite recommend!

Laurie S.  |  Overall Experience 
Clasificación:
5.0

Only thing I don’t like is units are not prorated for early move out.

Malinda G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathlin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina B.  |  Overall Experience 
Clasificación:
5.0

Rented unit begining on March 26, 2021 at a rate of $184.95. Removed everything Oct. 12 2021, Did not receive a pro-rated refund from unused time. Paid $182 storage bill for October. Removed everything on Oct.12. Had unit since March 26. Did not get a prorated refund for unused days. 4

Marilyn c.  |  Overall Experience 
Clasificación:
5.0

There was a problem with the storage unit they originally had for me-the alarm didn't work or something. The problem was rectified very quickly. Staff is polite and helpful, facility is very clean.

Brenda W.  |  First Impressions 
Clasificación:
5.0

The staff was excellent!! The best customer service I've had in a long time.

Henry J.  |  Overall Experience 
Clasificación:
5.0

The staff was great and extremely helpful!

Henry J.  |  First Impressions 
Clasificación:
4.0

WAY too expensive!

Dave H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J.  |  Overall Experience 
Clasificación:
5.0

Zach was amazing, and he had excellent customer service. He walked us through every step and made the process extremely easy. Give that man a raise!!

Holli B.  |  First Impressions 
Clasificación:
5.0

Very happy we chose the uhaul storage!

Maribeth G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charlene c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanan I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell M.  |  First Impressions 
Clasificación:
2.0

Never got my free month although I inform Tyler Scott about my issue and various emails going back and forth he never did issue my free month I still had to pay it they just didn’t care especially him I feel like they know kids from college store there stuff there and since they are to far away to come back and discuss the problem they at U-Haul don’t care to fix it so no I won’t be going there again they don’t honor the commitment they have and that’s is bad business I will be writing to better business bureau and contacting a hire up person in charge

HERB C.  |  Overall Experience 
Clasificación:
5.0

I have recommended this facility. The staff are excellent. They were very helpful in a time when my plans changed and I needed assistance.

ERIC L.  |  Overall Experience 
Clasificación:
5.0

Thank you so much! Great staff, clean facility, and already recommended U-Haul Storage to another neighbor!

paula c.  |  Overall Experience 
Clasificación:
5.0

This place is by far the best uhaul I've been too. Staff was really nice and knowledgeable. They will get my business over any other uhaul in town!!

TY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ethan h.  |  Overall Experience 
Clasificación:
5.0

Very easy to get a storage and close out

JANET C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

libby k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jenita h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD M.  |  First Impressions 
Clasificación:
3.0

only place we ever rented a unit from. we had no issues. had to wait a long time when trying to rent and then down size to a smaller unit. Seemed to have computer issues or inexperienced people working them.

Steve B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

meredith d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elayne B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

William J.  |  Overall Experience 
Clasificación:
5.0

The person who checked us out was GREAT! First month free was amazing too!

Brandy E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

doreen t.  |  Overall Experience 
Clasificación:
5.0

Great clean easy

TIMOTHY G.  |  Online Move In 
Clasificación:
5.0

The nicest,cleanest, and most friendly staff and facility I’ve ever been in. They went above and beyond to help us feel comfortable in an emergency situation.

Malinda G.  |  First Impressions 
Clasificación:
4.0

The only issue we had was water leaked into our storage unit from the ceiling. The staff felt that there was a leak in the sprinkler system. It ruined our pool table, and we have filed a claim. Not sure if we will get estimated value or replace value for the pool table. We have had this unit for about 27 months which means we've spent over $5000 to store our stuff in there. Considering the amount of money we spent to store our stuff in that unit, I am hoping that the claim process will be easy and we will be satisfied with the amount that we receive.

David A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ericka R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  Overall Experience 
Clasificación:
5.0

Excellent experience. Would use again the next time we need storage.

ZACK M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry S.  |  Overall Experience 
Clasificación:
5.0

The associate I dealt with was very polite and knowledgeable. His suggestions helped me successfully put an end to a rough day.

michael h j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brent f.  |  Overall Experience 
Clasificación:
4.0

Very helpful staff

christopher b.  |  First Impressions 
Clasificación:
5.0

Excellent to work with.

ERIC L.  |  First Impressions 
Clasificación:
5.0

Fantastic

William G.  |  First Impressions 
Clasificación:
5.0

MATTHEW WOODLY (GM) Main St. Location was very friendly and helpful. He saved us when we purchase a one way and we needed an in town rental. Payton at the RT Dunn drive location was kind and friendly

Kenautis S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joni M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

doreen t.  |  First Impressions 
Clasificación:
3.0

I would have given this location 5 stars but my access code is not recognized and the alarm sounds every time I open my storage unit. Really sad that I have to cover my ears and wait and then get looked at by other patrons like I did something wrong. This is the 2nd day for this problem and I believe it should have been fixed by now.

Phillip F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda Z.  |  First Impressions 
Clasificación:
5.0

The customer service was really great. Everyone I dealt with was also very professional!

DEBRA T.  |  First Impressions 
Clasificación:
5.0

You guys were very nice and helpful great job and thank you

Reinaldo M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MISTY H.  |  First Impressions 
Clasificación:
4.0

The outside covered storage area was littered with leaves and cigarette butts; I’m sure it’s a recurring situation, though it appeared not to have been done for some time

Barry S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin K.  |  First Impressions 
Clasificación:
5.0

Easy to set up and very quick.

Aaron S.  |  First Impressions 
Clasificación:
5.0

Tyler was very nice and helpful, taking the time to explain everything to us.

Art S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy D.  |  First Impressions 
Clasificación:
5.0

Everything went very well. Gentleman at desk was very helpful. Great place!

jim b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rachel b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Aleigha H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Dyan E.  |  First Impressions 
Clasificación:
5.0

Great staff! Very clean facility!

Stephanie Z.  |  Overall Experience 
Clasificación:
3.0

Instructions were not clear regarding accessing the storage locker via the keypad. Also we were not told how to deactivate and activate the security alarm..

Sandra L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Liz P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred T.  |  First Impressions 
Clasificación:
4.0

I love the fact I could do EVERYTHING online, didn't have to spend the going to the facility which made a stressful no moment much easier

Michelle R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery B.  |  First Impressions 
Clasificación:
4.0

You need to provide more hand carts

BYRON S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ben t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

meredith d.  |  First Impressions 
Clasificación:
5.0

Very good service

Julio M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Vannessa L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy R.  |  Overall Experience 
Clasificación:
5.0

Outstanding offers, service and security. Best storage experience I've had.

ROBERT D.  |  Overall Experience 
Clasificación:
5.0

I definitely will be using u-haul again if I need a storage unit in the future.

paula h.  |  Overall Experience 
Clasificación:
5.0

jeff from uhaul(jake from state farm).... saved my day.... over the top .... went out of his way..... call these people ... they flipping awesome 🙌🥰

TIFFANY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia S.  |  Overall Experience 
Clasificación:
5.0

The staff were very helpful. We appreciated the free first month and the company's willingness to be flexible with payments. Gracias.

deb j.  |  Overall Experience 
Clasificación:
5.0

Zack was nice and very professional. I found that him giving me a tour and explaining the process was helpful. Tyler also answered a couple of my questions about climate control vs heated storage. The answers assisted with my storage decision. Since I have never used storage before it was reassuring to have them share their knowledge.

Laurie S.  |  First Impressions 
Clasificación:
5.0

Would use your storage facility in a heart beat. Next time I need one, you're on my list.

james h.  |  Overall Experience 
Clasificación:
5.0

VERY clean and excellent staff. Helpful and friendly.

Stephanie Z.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and efficient. Excellent service.

Todd H.  |  First Impressions 
Clasificación:
3.0

Everything was great until a tiny pond of water came crashing down on me after it pooled on top of a bag.

Nicole B.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and would definitely recommend!!!

Keisha W.  |  Overall Experience 
Clasificación:
5.0

Storage area was nice and clean & well lighted. The flat carts were a real life saver. brought back memories of my Grocery store days. T J Keep up the good work, nice place & crew.

james h.  |  First Impressions 
Clasificación:
1.0

They kept playing in my account. I would be charged different amounts. Changes were made without my knowing and I was charged for their error. Never a manager to speak too. Was treated as a "OH WELL, We are corporate and nothing will be done". Never again.

Lori C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y.  |  First Impressions 
Clasificación:
5.0

Excellent customer service from Brian, Tyler and all staff.

James S.  |  Overall Experience 
Clasificación:
4.0

Should really consider weekly payments.

Marquita H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas W.  |  Overall Experience 
Clasificación:
4.0

My only issue was that the office closed early in my opinion and that I had to use U-Haul locks; otherwise, everything was great!

DERRICK S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry S.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and helpful. They went above and beyond the requirements of their job.

Frank C.  |  Overall Experience 
Clasificación:
5.0

My only issue is that the storage units are not properly advertised. We have reserved 3 20 foot units online. (We were given 6 10 foot units.) We have never been able to rent one of the 20 foot units because none were available. There is a big disconnect between the online reservations and the actual inventory.

MARCELLA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cicely R.  |  Overall Experience 
Clasificación:
5.0

Chris and Heather were very helpful and knowledgeable.

Frank C.  |  First Impressions 
Clasificación:
5.0

Great job

ANTHONY B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard M.  |  First Impressions 
Clasificación:
5.0

The staff was very kind and caring to everyone during these hard times. They went above and beyond to be sure that the needs of the customer was met no matter what cost it was. I appreciated everyone and everything that had to do with the facility. Gracias.

Christie G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martell E.  |  First Impressions 
Clasificación:
5.0

Very helpful and made it easy to rent a unit. Very clean and well maintained.

Meghan M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayla P.  |  First Impressions 
Clasificación:
3.0

While the halls are normally well lit, there are no lights in the actual units and the light in front of mine was often burned out. The check in process to make sure the alarm does not go off was not ever explained to me by an employee. The first month I set it off several times and had to have an employee shut it off each time. Never during those times did anyone show me how to correctly gain access. Another customer showed me that I had to go to the right kiosk and put my information in then repeat it again at the left kiosk. As for the staff, generally they were friendly and helpful but my very first encounter was when I first got there, after purchasing the unit online, was with a manager. Halfway through checking me in he left the office and jumped into a truck and left. After waiting for 10 or so minutes I realized that I was the only person there. I called the phone and the phone on the counter in front of me rang without anyone coming to get it. Eventually I went behind the counter and poked my head into the office to the right and it was empty, then I went to the door on the right that leads to a garage of sorts. It was also empty. Eventually I left and found a young kid in the parking lot with a uhaul shirt. He told me that he was busy. I told him what had happened, 20 minutes earlier at that point and forcefully told him that I needed to get into my unit and that my truck had to be returned very soon. He did then follow me inside and realized that the manager had left and apologized. Then he took me to the unit, without finishing my paperwork or showing me how to get in. He set of the alarm whilst showing me the unit. Some time later I realized that I had absolutely no paperwork or receipt for the unit so I did have to go to the office again and had to go through all the info, at which point I did finally sign some things and get a copy. I also repeatedly told them that my name is Lara Ward. As you can see by my receipt that they still have my name as "Laura". So all in all not a terrible experience, but not professional. My stuff stayed dry and clean, but the price was on the high end. Also sanitizer would be good to provide near the doors to the units, not just the office.

laura w.  |  Overall Experience 
Clasificación:
5.0

Rates seem a bit pricey but if that is what it takes to provide such an excellent facility and good staff it is worth the extra expense.

Paul S.  |  First Impressions 
Clasificación:
5.0

Great staff and a perfect place to go when moving. This place has got all your moving needs. Boxes, tape dispensers, labels etc... And the stuff they sell is top quality at a decent price. I would recommend this place to everyone.

Kevin H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colton s.  |  First Impressions 
Clasificación:
5.0

I plan on using this facility in the future. It was very well kept, and I do like the fact that a code is needed to enter, and the facility could be entered 24 hours a day. I felt very secure while being there.

Lindsay B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leonidas m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

david c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicola S.  |  Overall Experience 
Clasificación:
5.0

Reasonable pricing, secure storage, overhang for camper, electricity available if desired. Remote gate opening is handy so I don't have to get out of RV to access facility.

alan d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leonidas m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tontiana M.  |  Overall Experience 
Clasificación:
5.0

Security system had issues one night but besides that everything was great

Sodiq A.  |  Overall Experience 
Clasificación:
5.0

Christopher Dellinger is an asset to your organization and you should give hime a raise.

Lisa S.  |  Overall Experience 
Clasificación:
5.0

none.

ROBERT H.  |  Overall Experience 
Clasificación:
3.0

only problem is elevator broke down last night and we couldn't finish our final move so had to re rent truck and wait for today

MELINDA O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Jo H.  |  Online Move In 
Clasificación:
5.0

Very happy with U-Haul. I've never used a storage facility and they made it very easy.

William D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MAGGY P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joni M.  |  First Impressions 
Clasificación:
5.0

Very helpful and courteous staff.

Marcia C.  |  Overall Experience 
Clasificación:
5.0

great staff and very helpful.

lloyd g.  |  First Impressions 
Clasificación:
5.0

Heather is Great!

leonidas m.  |  First Impressions 
Clasificación:
5.0

This Was my First Visit To this Facility And I Love This Facility it is a great Place To Storage Your Personal Belongs At.

ROBERT H.  |  First Impressions 
Clasificación:
5.0

Everyone that I had interaction with was very professional, helpful and friendly. I will be a return customer at this location.

Jerry S.  |  Overall Experience 
Clasificación:
5.0

Very helpful

Nicholas W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Radonna S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy P.  |  First Impressions 
Clasificación:
4.0

Very clean and quiet. Kinda pricey.

Logan W.  |  Overall Experience 
Clasificación:
5.0

This Uhaul location is top notch. They have the best staff who always give the best customer service, are always friendly and kind, and respectful. The staff at Uhaul have been amazing which is why I will choose Uhaul over any other moving company going forward. I came in to get a few boxes and because of the service I ended up getting more boxes, a truck, and a storage unit. I hope everyone at this location is praised for the great work they do. Thank you to everyone who helped me make this move less stressful, easy, and fast. Way to go Uhaul.

Tyler M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Padma M.  |  Overall Experience 
Clasificación:
5.0

Very helpful with process and renting unit.

Marcia C.  |  Overall Experience 
Clasificación:
1.0

I was late on my payment. Payment was due on the 7th. I was trying to move my stuff out by the 14th. I spoke with a manager. He was rude and misleading with what he told me. I was lied to by him.

Joe H.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly

Marcia C.  |  First Impressions 
Clasificación:
5.0

No other facility offers the level of storage security, cleanliness and service. Won't go anywhere else.

Randall H.  |  Overall Experience 
Clasificación:
4.0

The credit card machine was stupid slow. The staff was helpful and apologetic about the credit card machine. Actually moving in was no problem.

John S.  |  First Impressions 
Clasificación:
5.0

Everything was in order and I was able to move the Rv in right away. ¡Gracias!

Padma M.  |  First Impressions 
Clasificación:
5.0

Catherine was very professional in handling our reservation and getting us setup. Very refreshing in a day where companies often lack good customer service. ¡Gracias!

Steven D.  |  First Impressions 
Clasificación:
5.0

Nothing bad to say. Storage location and store are clean and inviting. Staff was amazing and understanding! Storage system is top of the line and secure. I love it!

Joe H.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and professional.

david h.  |  First Impressions 
Clasificación:
5.0

These guys are very helpful and I would definitely recommend them.

joyce r.  |  Overall Experience 
Clasificación:
3.0

I don't think it's right that days are prorated when you move in but not when you move out. Also, the fact you have to buy a lock from the facility for it to be "approved" is extortion.

Darron H.  |  Overall Experience 
Clasificación:
4.0

The staff was very nice with me. They thanked me for using their facility.

William D.  |  Overall Experience 
Clasificación:
5.0

Good experience

Marcia C.  |  First Impressions 
Clasificación:
5.0

The staff is fantastic.

Zachary E.  |  First Impressions 
Clasificación:
4.0

I appreciated the security and climate control

Robert W.  |  Overall Experience 
Clasificación:
4.0

Great place

Mike t.  |  Overall Experience 
Clasificación:
5.0

It was nice and the staff was helpful.

ADRIANNE C.  |  Overall Experience 
Clasificación:
5.0

Kaelin (general manager) was amazing!!! 10/10 recommendations from me!

Alleigh H.  |  First Impressions 
Clasificación:
5.0

I found the staff to be friendly and helpful.

Sheila D.  |  Overall Experience 
Clasificación:
5.0

Great service clean place

Ashira M.  |  First Impressions 
Clasificación:
5.0

The staff provided very friendly and helpful service! Would recommend this location to anyone!

Dave G.  |  First Impressions 
Clasificación:
5.0

Great facility and friendly people!!

Karen O.  |  First Impressions 
Clasificación:
4.0

Pretty seamless experience, nice people and a great facility. Only cons were more staff is needed during high volume times and making sure unit is unlocked prior to moving in.

Lacey B.  |  Overall Experience 
Clasificación:
5.0

Easy to access and secure. I could not find a better storage rental.

JAMES F.  |  Overall Experience 
Clasificación:
4.0

Even though staff were friendly and always apologized for my wait, I experienced long waiting times when I needed to ask a question or to check out.

JACQUELINE C.  |  Overall Experience 
Clasificación:
4.0

Great

Mike t.  |  First Impressions 
Clasificación:
5.0

Really nice people to work with!

Linda M.  |  Overall Experience 
Clasificación:
5.0

Very clean., good customer service. Harry Mutz

Harry M.  |  First Impressions 
Clasificación:
5.0

Good customer service would recommend people to this location.

Wendell M.  |  Overall Experience 
Clasificación:
5.0

Amanda was great at taking care of my needs

William D.  |  First Impressions 
Clasificación:
5.0

Very helpful crew, showed me RV spaces, and included a remote with the space lease. ¡Gracias!

Lloyd G.  |  First Impressions 
Clasificación:
4.0

The building always smelled clean. However, there always seemed to be troubles with the computers which took longer than it should when checking in and out for actual uhaul rental.

miranda G.  |  Overall Experience 
Clasificación:
4.0

Well maintained and safe storage facility.

Manjunath N.  |  Overall Experience 
Clasificación:
5.0

Impossible to find ANYTHING wrong since we only ended-up needing the Locker for less than a month. Your Employees were very helpful and courteous. Thank You.

Craig D.  |  Overall Experience 
Clasificación:
5.0

.

Eric M.  |  Overall Experience 
Clasificación:
5.0

Your Employees were very friendly and efficient. We have no complaints whatsoever to register. Your Facility is quite impressive.

Craig D.  |  First Impressions 
Clasificación:
5.0

Thank you so much for the excellent service. Also facilities appear nicer/better set up than another storage facility in town.

paula c.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and friendly. Highly recommend. Thank you

Yvonne H.  |  Overall Experience 
Clasificación:
5.0

Service was great. Person I worked was very knowledgeable and friendly to work with.

Jerry W.  |  First Impressions 
Clasificación:
3.0

We didn't sign a contract for a storage unit probably because it was so chaotic the day we were there....yet we were obligated to abide by it! Their mistake us $110!

dan j.  |  Overall Experience 
Clasificación:
5.0

The staff made pick-up a smooth experience!

William R.  |  Overall Experience 
Clasificación:
1.0

Very unprofessional tried to bill me 2 months after I moved out of my storage. Storage paid up for the month left 3 weeks early still tried to charge me next month's rent and interest. Do not use.

Joshua W.  |  Overall Experience 
Clasificación:
5.0

just a great facility.thank you

elizabeth k.  |  Overall Experience 
Clasificación:
5.0

Very clean.

JANUSZ A.  |  Overall Experience 
Clasificación:
5.0

RV storage was awesome here. Love the charging stations and alarm system. My trailer was safe there. GM Megan was great. I'll be back.

James E.  |  Overall Experience 
Clasificación:
5.0

Thank you! Will rent from there again.

Lloyd G.  |  Overall Experience 
Clasificación:
5.0

We were very pleased with this rental unit:facility.

Kimberly S.  |  Overall Experience 
Clasificación:
3.0

The Ubox was delayed

Xing W.  |  Overall Experience 
Clasificación:
1.0

I can't recommend their ubox services it was unreliable and they cannot garentee a dilvery date.

Brenden G.  |  Overall Experience 
Clasificación:
5.0

I rented an rv spot. Using the online checkout I started the process. Having not heard from anyone to finish the agreement after multiple tries, uhaul made it right by providing first month free.

Lloyd G. | Reservación
Clasificación:
4.0

Had to take out stuff but the elevator wasnt working Meghan helped in getting it down appreciate it and thays when i came to know about the stairs as well.

Naveen A.  |  Overall Experience 
Clasificación:
5.0

The paperwork was handled quickly and efficiently, the rates were as promised, and the staff was friendly.

Lynn B.  |  Overall Experience 
Clasificación:
5.0

Just like at other UHAul stores though, there never seems to be enough people working inside the store. This means a lot of standing and waiting.

Chris W.  |  Overall Experience 
Clasificación:
5.0

Very clean and easy

Matthew D.  |  Overall Experience 
Clasificación:
3.0

N/C

Donna G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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