Customer Reviews for U-Haul Moving & Storage of South Shore

7,084 comentarios

1650 E 71st St   Chicago, IL 60649
(Enter from 70th & Stony Island Alley)

(773) 493-1206

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 493-1206

1650 E 71st St
Chicago, IL 60649
(Enter from 70th & Stony Island Alley)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD P. 
Rating:
3.0

Customer did not leave a comment.

Marilyn G. 
Rating:
2.0

The employees were wonderful. There was a long wait to get the rental truck. I had a 8:00 am pick up appointment and arrived at 7:30 am. I waited over an hour just to get the truck and that is unacceptable. When I returned the truck, I again waited 45 minutes in line despite asking if I needed to do this. There were no clear or visible rules on what the process is. They desperately need help at this location. People were getting frustrated, argumentative with the Uhaul staff, complaining and cursing at other customers due to the long wait. This was not a good experience despite your customer service employees working hard.

Donna C. 
Rating:
2.0

Very rude customer service - no smile or thank you. Also, I pre-registered online but had to upload my ID at the facility again which took time. I also was not aware this facility required a credit card which should have been listed on the website.

Cherlyn R. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

Cheryth A. 
Rating:
3.0

The pricing is deceptive, I budgeted no more than $50 for 2 hours for a van rental for $19.95 My total charge was $105.00 which was 50% over. Pricing should be more accurate.

Jamila J. 
Rating:
3.0

Some equipment was not available.

Lexus M. 
Rating:
2.0

Customer did not leave a comment.

Antonio C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE A. 
Rating:
3.0

Customer did not leave a comment.

Della K. 
Rating:
5.0

Customer did not leave a comment.

Gabriel F. 
Rating:
5.0

Customer did not leave a comment.

Izetta W. 
Rating:
4.0

Customer did not leave a comment.

Karlysa G.  |  Overall Experience 
Rating:
5.0

Make sure that the customer check the gas hand before they leave

sheryl T. 
Rating:
4.0

I was over all satisfied with U-Haul this location is close and the service was very good

ABRON M. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

You should always ask the customer if they want your coverage or they prefer to use their own insurance

Sam O. 
Rating:
3.0

I had booked the rental over a month in advance and had a print out of my confirmation. The franchise owners informed me that U-Haul national had cancelled out the reservation without informing me. The local owners were able to re-establish the rental, but getting a picture of both sides of my drivers license connected with the contract took many tries, by two co-owners, and took about 45 minutes. So it took about an hour to pick up my truck. Other than that things went well.

Allan L. 
Rating:
5.0

Customer did not leave a comment.

leedell M. 
Rating:
5.0

Always a good experience. Staff goes over an beyond to assist customers.

Arielle T. 
Rating:
5.0

The staff was friendly and courteous and very knowledgeable about everything and all of my needs thank you U-Haul 71st Stony Island

abiel B. 
Rating:
4.0

Customer did not leave a comment.

Stephanie I. 
Rating:
1.0

I originally had a reservation for a van on Pershing, but this was completely disregarded and sold to a customer as I was filling out verification forms on my phone directly in front of them. There were no trucks left at this location that suited my needs. I was forced to Uber to this location and was denied any form of discount or empathy during this horrible experience. I've completely lost faith in Uhaul and likely will never rent from them again, as truck reservations NEED to be respected on moving day. If you are someone who likes having your promises and money respected, DO NOT USE UHAUL.

PATRICK C. 
Rating:
3.0

Upon arrival, I was met with a very rude associate who seemed offended that I asked her to repeat herself because I could not hear her. The people who work here are very new and have no idea what they are doing. We stood around for 10 before being helped by a more experienced worker. First impressions are important and as a company you want people to come back and use your services and products. I will not be coming back to use U-Haul. I will be using one of your competitors' services and products.

Chelsea N. 
Rating:
2.0

Long wait to pick up truck

attiyya H. 
Rating:
5.0

Customer did not leave a comment.

KEONA S. 
Rating:
2.0

My mobile pick up was not ready and they could not find the truck. I had to wait for an hour! Please do better. My movers that were hired through Moving Helper were waiting on me and as a result had to pay them an extra hour.

LAURYN F. 
Rating:
3.0

Clean up in front of building

terrance M. 
Rating:
5.0

Availability in any location.

John S. 
Rating:
4.0

Customer did not leave a comment.

Yusef W. 
Rating:
5.0

Customer did not leave a comment.

Ricky D. 
Rating:
4.0

Customer did not leave a comment.

Derryl H. 
Rating:
5.0

Customer did not leave a comment.

Dhaiti J. 
Rating:
5.0

Nothing 71St Street U-haul Is The Best Storage And Rental Place I Ever Visited I Love The Service Amazing Staff Went Above And Beyond For Me Will Be Back Next Week

Ricky D. 
Rating:
5.0

If the person like myself bring back the vehicle with more gasoline than it was when I received it, I think that I should have been credited something whether it is credited towards my next rental or some money back, especially now how gas prices are high.

GERSHON B. 
Rating:
5.0

More customer service and have other drivers being the trucks around instead of having cashiers go get them

Delshaun W. 
Rating:
5.0

Just continue to be consistent.

Angela B. 
Rating:
5.0

More staff working the counter and improve wait time.

camille M. 
Rating:
5.0

Need to get Moore staff was in there over an hour and it was only 3 family's inside

Carlisa W. 
Rating:
5.0

BossLady (12/24 birthday) was so kind and generous. She helped me out in a way that was so special. Especially during such a trying time. Thank you dearly for your team's kindness.

Chanel C. 
Rating:
5.0

Customer did not leave a comment.

Brionica M. 
Rating:
3.0

Customer did not leave a comment.

Tywaun R. 
Rating:
3.0

Honestly the store needs better management the employees are very lazy and pretty much do what they wanna do they don't know how to communicate properly which is very rude i personal would get a more stronger team leader

Jameeka F. 
Rating:
1.0

Customer did not leave a comment.

KENNETH B. 
Rating:
1.0

I think, I got robbed on the price. I paid $100.00 down from my debit card, and the employee made a mistake telling me the directions about the gas line. So I ended up paying $40.00 plus in gas. He marked the blue line more than he should have. I think they owe me alittle bit of money. I got some money back but not all of it. Please help thanks

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
1.0

I had many issues with the tow dolly and getting different information from different uhaul staff. Also I returned the tow dolly 2 days early and uhaul had the nerve to try and charge me for an extra day. How dare you try and take money out my account 2 wks after I returned the tow dolly. Sad. If the equipment was late why didn't I get a call on the 3rd when it was due? But no you try and sneak and take money out my account. So Sad.

April L. 
Rating:
5.0

Excellent service - clean truck - and rate adjustment based on usage.

Shawn F. 
Rating:
4.0

Upon returning rental I was unable to complete it on- line and customer service had an HOUR wait time.

Lisa B. 
Rating:
4.0

Customer did not leave a comment.

Toya D. 
Rating:
5.0

Customer did not leave a comment.

connie S. 
Rating:
5.0

Very professional customer service thank you 🙏🏾

ingrid C. 
Rating:
5.0

Actually nothing , awesome customer service already !!!!!!!!!

Enrique F. 
Rating:
5.0

Customer did not leave a comment.

Cortez L. 
Rating:
5.0

Competitive rates or coupons for students.

Muhammad I. 
Rating:
1.0

I was over charged! They didn't check the mileage on my $19.99 truck, and said l put 90+ miles on truck said they were going to charge me anyway 😒 for $209! Which is incorrect!! For a in city move!! Very disappointed with this U-Haul.. Will contact the BBB!!

marshall R. 
Rating:
5.0

Everything was precise and timely!

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

Kaliff C. 
Rating:
3.0

Customer did not leave a comment.

martinez W. 
Rating:
1.0

They do not work with customers well at all. Customer service is poor and needs to be worked on.

MALETIA S. 
Rating:
5.0

Maybe have more workers at the counter.

Lisa B. 
Rating:
3.0

The customer service was Excellent! My only concern is for there to be signs posted clearly for returning vehicles and “directing the flow” for customer parking. There were frequent traffic jams from customers having to turn around the trucks outside the parking lot entrance. I had to back out into 71st street westbound 2 times due to this backup. It could be dangerous to a careless driver. There is clearly a large parking lot that some customers decided that they did not want to use and parked on the street for personal convenience. I witnessed twice where a person had to guide trucks to make sure that the truck cleared the car parked on the street. Large signs should be posted ABOVE openings stating “Returning Vehicles” and “Exit Only”.

Renee M. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
3.0

Their customer service is awful, very unprofessional starting with the general manager.

Jacquelyn A. 
Rating:
4.0

Take pictures of all your truck when they get in an accident so the other people won't be blamed for it

KENT D. 
Rating:
5.0

Customer did not leave a comment.

Trishandra P. 
Rating:
5.0

Customer did not leave a comment.

Claudet C. 
Rating:
4.0

Customer did not leave a comment.

Vannita W. 
Rating:
4.0

Customer did not leave a comment.

Malcolm R. 
Rating:
3.0

The U-Haul app works poorly with your IT infrastructure. The app is very well designed. However it takes a long time to enter pictures and other pertinent info only to have the app CRASH towards the end. This applies to initiating the rental as well as closing it out. I expect that U-Haul will soon correct this 'not-ready-for-prime-time' situation.

Thomas M. 
Rating:
3.0

Check Sideview mirrors . It's a safety issue if they don't function properly.

JOSEPH B. 
Rating:
1.0

When I went to pick up my uhaul I was stranded outside in the cold because the uhaul truck that was originally assigned to me was blocked in by two other trucks I don't understand how you assign someone a truck they can't get access to although the person I spoke with over the telephone was very helpful she also had trouble switching over my truck which made the process take even longer , in the future please make sure not to block trucks In That are being rented out it's a big inconvenience especially when your trying to do things in a timely manner.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Malcolm R. 
Rating:
3.0

Customer did not leave a comment.

Shelia P. 
Rating:
5.0

Customer did not leave a comment.

Markis S. 
Rating:
4.0

Make sure the customer knows what to do if returning the truck after hours

Mattie R. 
Rating:
5.0

All good

Danny M. 
Rating:
1.0

Customer did not leave a comment.

Tashira T. 
Rating:
5.0

From the moment i walked in until i returned with the truck i felt welcomed. The entire staff was exceptionally professional. The customer setvice was exceptional.

Ralph V. 
Rating:
1.0

UHAUL truck would not start. Took 3 hours to come help get it started

Alecia R. 
Rating:
2.0

I had a reservation at 2pm and when i got there was no cargo vans available. employee said u guys overbooked....I own a 360 photo booth business and i was late my event which effected my pay to your mistake

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Zala L. 
Rating:
3.0

Their systems were running real slow and it was very inconvenience to learn that their elevators didn’t work.

lashante h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique R. 
Rating:
4.0

Customer did not leave a comment.

MICHELL T B. 
Rating:
3.0

Customer did not leave a comment.

Mary S. 
Rating:
3.0

Customer did not leave a comment.

Bradley W. 
Rating:
2.0

The location over book trucks I was unable to get what I had a reservation for so they had to find me a truck I ended up leaving an hour later and was put on hold for almost an hour trying to speak to somebody about me coming back later

Marjo M. 
Rating:
1.0

The workers were so slow. They walked around as if they had nothing to do. It took 40 minutes to get the truck I rented. It didn't have gas or it's beloved in and I have to wait for someone to get free to come unblock it. Please get new workers the ones there suck!!!!

Nissa F. 
Rating:
5.0

Customer did not leave a comment.

Retha E. 
Rating:
3.0

Customer did not leave a comment.

Taylor R. 
Rating:
2.0

The equipment was dirty full of grass clippings though I asked them to clean it our do they have a broom I got a slight attitude from the agent but they did finally found a broom, looks like they all may have been newer hires one girl didn't know anything about the truck theat was to be rented out she kept bothering my agent to leave from helping me to do her job I thought that was not professional on he's part like as if I wasn't spending money too, retraining in the future please

Michael W. 
Rating:
5.0

Nothing everything was good

April Y. 
Rating:
3.0

Process custermers faster

Frank W. 
Rating:
4.0

I think there needs to be more associates hired. The front counter is overwhelmed with waiting customers. Otherwise this South Shore services are great.

Ruby B. 
Rating:
5.0

Nothing it was great! And thanks!

HELENA C. 
Rating:
3.0

I was charge $18 for gruel when I literally only went 5 miles.

Chanell A. 
Rating:
1.0

They gave me someone else's storage unit when it was time to move-in my storage unit.

Sharrita M.  |  Online Move In 
Rating:
3.0

They forgot to put my dollies and furniture pads in the truck. Otherwise things were okay.

Allison S. 
Rating:
4.0

Staff make the difference at this location. Denise and Daiyanna(?) are excellent staff members always helpful, quick to lend a hand, wonderful customer service.

Taylor R.  |  Overall Experience 
Rating:
3.0

Wonderful Staff .

Michelle S.  |  Overall Experience 
Rating:
2.0

I was long gone out u guys storage and u guys still trying to make me pay an extra fee for about six to seven months

FRED T.  |  Overall Experience 
Rating:
5.0

Excellent customer service, knowledgeable and courteous staff.

Clor-Ann L.  |  Overall Experience 
Rating:
4.0

This experience exceeded my expectations!

Clor-Ann L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anita m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle P.  |  Overall Experience 
Rating:
1.0

The space at this location is ridiculous and the so called bigger units can only be access by a 10 foot truck or van so ppl with 3/4 bedrooms has to pack the 10 foot then transfer to the other truck before Living the facility I picked up my truck at 230 and did not leave until 5 because of double juggling not to mention my reservations were messed up coming here and now my truck couldn’t be checked in because the representative didn’t change the mileage I WILL NEVER USE UHAUL AGAIN

Shanika L.  |  Overall Experience 
Rating:
3.0

We had to unload the truck and push everything up the ramp the elevator was not working and they said they didn't know when it was going to get fix but if we had to push everything up the ramp they should've gave me a discount and the young man with the glasses stay on his phone he was texting and it took him a long time to help me

Darlene D.  |  First Impressions 
Rating:
2.0

Loading elevator has been out of order for 3 months.

LT M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON H.  |  Overall Experience 
Rating:
5.0

Great customer service as I was leaving for good!

Angela I.  |  Overall Experience 
Rating:
1.0

I am homeless i lost everything i was paying up until the point i lost everything

CATHERINE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANUEL T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lavern D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larrissa j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica f.  |  Overall Experience 
Rating:
4.0

I was pleasantly and QUIITE surprised about the great customer service! I visited the location once before move-in. The all staff members that I interacted with both prior to and during my move-in were fantastic and graciously answered all my questions and showed me around. Again, I'm impressed, because being born and raised down south, I'm just not used to getting good customer service in Chicago (in general), so the experience was quite a welcomed surprise. Thank You.

Latonya B.  |  First Impressions 
Rating:
5.0

The staff over at south shore is incredible! Ms. Denise is so personable and professional. She really takes care of the customers and we stand in line just to have her service us. I rented a storage unit about 30 mins before they were supposed to close. Ms. Denise stayed with me to unsure I was safe, especially since non of my helpers showed up. I appreciate Ms. Denise.

marie m.  |  Overall Experience 
Rating:
5.0

I would just like to say going on 71st right off of Stony Island are very helpful people very nice approachable funny tell jokes but most of all their very professionals when it comes time to get in your truck we're getting your storage facility my name is sharoncarney and I am very

John L.  |  First Impressions 
Rating:
5.0

Thanks to all the staff at the 71st St location. The manager was always helpful and polite.

Felecia E.  |  Overall Experience 
Rating:
5.0

I would like to thank Justine n Shay for there hospitality n understanding thru the hard times ......

Denise L.  |  Overall Experience 
Rating:
5.0

This facility is 10 out of 10 from the customer service representative to the supervisor to the workers who clean the truck I'm new to the city thank you U-Haul

bertha c.  |  First Impressions 
Rating:
5.0

Very nice staff with pleasant attitudes

Tracy S.  |  First Impressions 
Rating:
3.0

Couldn’t enter or exit my storage when needed. Price went up and the space was not accurate to the size it was supposed to be

PORCHA M.  |  Overall Experience 
Rating:
5.0

I want to say a special thank you to the staff the manager Justin and to the staff Miss Denise for being so helpful and kind sometimes that experience can be very difficult and scary to think that you

April B.  |  Overall Experience 
Rating:
2.0

Roaches. The units are infested with cockroaches. Every time I accessed my storage I saw them crawling around in my unit and on my things. Disgusting. Friendly staff though.

Jessica P.  |  Overall Experience 
Rating:
4.0

I think you owe me money

Laura J.  |  Overall Experience 
Rating:
4.0

The staff here is helpful. They just didn't have accurate inventory online so I had to get furniture dollies at the south loop location / they held my trailer overnight so it wouldn't sit at my place.

Elihu B.  |  First Impressions 
Rating:
5.0

Keep doing what you doing.

latanya t.  |  Overall Experience 
Rating:
5.0

The staff there are very helpful and Kind unlike other places I've been with rude staff..Ive had interactions with all the staff at this facility and they all have been very Polite and respectful and

Nadia S.  |  Overall Experience 
Rating:
3.0

If there was 24/7 access then it would rate above average or better. The last U-Haul facility I used provided that service. It was located on 22nd St. west of Canal.

Otis L.  |  Overall Experience 
Rating:
4.0

None good job justin

James B.  |  Overall Experience 
Rating:
5.0

Everyone was so professional and helpful. Made moving a breeze.

BEVERLY B.  |  First Impressions 
Rating:
5.0

This is a very helpful and supportive crew of people!

Kim J.  |  Overall Experience 
Rating:
5.0

The best service ever & cost effective too!

rafiq a.  |  Overall Experience 
Rating:
5.0

The Staff went out of their way. They were very professional, and worked with a sense of urgency. I would definitely return to this location.

Keith H.  |  First Impressions 
Rating:
2.0

Staff was unable to find my ubox, states my name was attached to an empty box not the one I moved my things into. Staff was rude when returning the uhaul truck. Customer service was not the best

Kaiesha L.  |  Overall Experience 
Rating:
2.0

My things where sold. Now how would you feel.

Roosevelt h.  |  Overall Experience 
Rating:
1.0

When I wanted to unload my UBox, I called 3 days in advance & confirmed the day before. Upon arrived, it was not ready; the staff was rude & dismissive. This location is very disorganized.

Seher S.  |  Overall Experience 
Rating:
4.0

I really enjoy my first time rental and storage... The staff was nice and friendly!!!

john b.  |  Reservation 
Rating:
1.0

This facility sold EVERYTHING I ever worked for that was contained within that unit and failed to give me proper notice. This happened even after I visited the facility and seemingly worked out payme

Crystal M.  |  Overall Experience 
Rating:
3.0

The U-Haul facility did an ok job. They were two hours late in having the truck hooked up to the trailer and Ubox as promised.

Elizabeth D.  |  Overall Experience 
Rating:
5.0

My experience with Denise,Shay and Justin was spectacular. They where all very friendly, courteous and extremely helpful. I will continue to use this location because of their professional service

Niketa D.  |  Reservation 
Rating:
4.0

The facility air conditioning was broken on the day we arrived. At our starting location, receipts weren't offered but once in Chicago, Justin Slay, the manager, was very accommodating and friendly.

Rosemary C.  |  Overall Experience 
Rating:
5.0

Fantastic service! Thank you!

Tammy L.  |  Reservation 
Rating:
5.0

All staff were helpful and courteous. Thank you!

jonathan s.  |  Overall Experience 
Rating:
5.0

The staff was great. They are never rushed, and always courteous to everyone who's in the office. The main website is bad -- my storage contract didn't show up on my account, so I was unable to pay.

leon s.  |  Overall Experience 
Rating:
3.0

I wish the facility was open a little later

Toya F.  |  Overall Experience 
Rating:
1.0

was un professional tell you want price over the phone you coming to the office it something else the storage units are nasty and have mice I have a mice in my new apartment was not here before

Teresa R.  |  Overall Experience 
Rating:
4.0

I can't complain about the service. Everyone was helpful. One worker used very vulgar language. Even though she was off the clock, she had her uniform coat on & ID displayed. Still representing UHaul.

kenyatta f.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba