Make sure the gas is at the 1\4 of a tank when we get the truck because my truck gas was off .Angelica F.
Customer Reviews for U-Haul Moving & Storage of South Shore
Chicago, IL 60649
(Enter from 70th & Stony Island Alley)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
According to my experience, the phone service should be more up to date to where the answering system should be the last option. There should be a actual person that works at that particular store answering the phones at all times for customers instead of being sent to an answering system.Nickia T.
Be more professional. Atleast act like you're getting paid to do a service. Be more knowledgeable of system and what vehicles you have on hand.Travell R.
The worker was very impersonal nobody greeted me as I entered the establishment. I also had to go and get my truck off the parking lot. Mind you the truck was not clean in the back. My overall experience was just not pleasant.Tauvi C.
El cliente no dejó un comentario.reginald H.
El cliente no dejó un comentario.LEONARD C.
El cliente no dejó un comentario.tapreka B.
El cliente no dejó un comentario.LATASHA J.
El cliente no dejó un comentario.Deyampert K. | Overall Experience
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.Anthony B.
For people that already checked out their car via phone, if there was a way to pick up the key without having to wait in line when staff is busy.Chris P.
I have used this location several times and they are always great. But I must say returning my truck I didn't know that I didn't have to stand in line , which I did for about 15 minutes before I was notified 臘â€â™€ï¸once someone meets you when you enter the garage you're checked in. Also the customer service person at the desk (a male) was a little rude. I understand under staffed and there is a way to say anything. He should be trained better in customer service. I returned my truck about 4:00 pm FridayJoy C.
Lower price just a little more😎👌Willie B.
El cliente no dejó un comentario.Anthony B.
El cliente no dejó un comentario.Cheryl L.
El cliente no dejó un comentario.vajee o. | Overall Experience
El cliente no dejó un comentario.James G.
No problemsClarence M.
El cliente no dejó un comentario.BRENDA H.
I was mislead totally. The rep told me that they ran out of Dollie's in store even though I reserved that and a truck days before. He then said that it's one on my truck and that he'll just charge me for it when I returned the truck. I accepted that deal and went on my way. When I returned to pick up truck ( location was closed) and I went home to move my things and when I opened the truck there was no dollie. So now I had to move everything by hand which wasn't the plan. To add insult to injury, I was moving during the night and parked the truck overnight to continue my move in the morning. I attempted to lock the truck and the stationary lock from U-Haul is brokenâ€¦ How does that happen to a customer who thinks when they reserve the truck that everything that was stated to be included it would be functioning. I had to go and purchase my own lock to make sure my items don't get stolen. No check and balances were don't to prevent this from happening and I'm sure it's taken place as I type this message. Something needs to be done about this because as a business this is unacceptable and false advertisement as well. Do better U-Haul, go check on your stores no matter what neighborhood their in. You placed them in that area for a reason, so treat it with the same dignity you do the others.Kyle H.
El cliente no dejó un comentario.Zakiya R.
El cliente no dejó un comentario.Milik C.
Nothing, the staff were friendly, competent, and responsive to my needs. Thanks for making my move a little easier.Darren B.
This location is my most favorite. Your team there are professional and very pleasant.Desiree E.
El cliente no dejó un comentario.Antwan P.
I've used this store several times and highly recommend it to all. The staff were professional and courteous. Thanks for everything.Sheila C.
Customer service was horrible. They originally told me that they didn't have a truck for me and that I needed to go to another location. There were two pick up trucks on the premises, one hooked up to a trailer and the other had items on it and needed to be cleaned. I then suggested that they unhook the trailer and give me that truck. Which the agent refused until the manager came and I asked about the $50 rebate for not having the truck when I was guaranteed it. Then the manager suggested to clean off the truck and unhook the trailer. This causes me to be delayed almost 45 mins.Kimberly T.
one tire on my trailer was low on air and worn out. I didn't see it and assumed it was inspected before rental but was not. I had a flat the day I started my trip so I was delayed. Since I had a reservation at a hotel that I couldn't change w/o a charge, I had to drive at night in a storm and got there at 3am, very tired. And it was a 2 hr wait at p/u. Not enough workers. I was 2nd in line when it opened, luckily, or it would of taken longer as line was out the doorLawrence L.
Customer Service by owner was appreciated. Wait time could be shorter.Joyce A.
El cliente no dejó un comentario.Julien C.
They have what I neededCamille M.
Well I think for one you should have more than two people working the windows you would call it and also there should be dollies in all the trucks it's possible because I did order a dolly and it was not in the truck and it was supposed to be in there and they didn't have any at the store third I think especially when you take the time to listen to what a person is saying before you answer them that will work out well too I did not have a bad experience but I know and some people as you know they're trying to say something they were more like cut off and told something else but I think the best thing is to take the time and listen to a person before you respond and also I think everybody that did help me I did not have a problem they were courteous I just think that you should make sure all the equipment is there or what have you is provided that it should be able to be there how did a dolly or what have you whatever is asked it should be able to be there if possible and also if we're talking about a debit card credit card or what have you please make sure everybody knows that and everybody's is on one Accord because it was a customer there saying that they were told that they had to have a debit credit card or what have you but anyhow just make sure everybody's on 104 with the same information and if they don't know the information they can find out by asking their boss or what have you the information that way if I don't know the information give me one second I'll be back and I will get the information for you that would be better then they didn't tell me that I was supposed to have this or that I'm just saying as a customer again I had a pleasant time with everybody and they were helpful as everybody working together as a team and on one Accord y'all will be fineDonyiel A.
Truck I rented rear view mirror was faulty. After getting on the expressway both mirrors on the driver's side and passenger side kept moving out of focus had to stop several times to adjust them. After almost getting in a accident stop at a store n duck taped them so they won't move.Phyllis B.
El cliente no dejó un comentario.Rosemary G.
El cliente no dejó un comentario.Rahimah G.
The service was very good 👍Eddie D.
Have two people to check you in and out because the store stays busy. The wait was a little long.anthony G.
Nothing really because everything was up to parts to me and keep up the good work.Chandra W.
The People at the location where very professional, kind and courteous. We thanked them for their service.angelo J.
El cliente no dejó un comentario.Kathleen R.
Nothing everybody was so professional & helpfulBelinda R.
Vehicle was hard to start took me hours to start I deserve a refund. I also had to wait hours after I reserved a truck.Rico B.
But I didn't receive my refund when they saidTheresa S.
You need more staff for check in an check out so to cut down on long lineskenneth C.
El cliente no dejó un comentario.michelle B.
I did not receive my reimbursement fee from the $100 deposit.Derrick M.
Enjoy the could customer servicesherita T.
Personnel that checked me in and checked the van when I returned were wonderfully professional. The van itself was clean, actually still new. Yeah! If I needed another van I'd go to them because of the personnel.Don G.
The staff was very professional. Knowledgeable, and focused on the customer. No talking and ignoring customers waiting to be served. I like that. A great location!Carol T.
Nothingâ€¦..excellent customer service from pick up to return. THANKS!!Emanuel K.
The young lady that checked the vehicle in was trying to get cash from me she was rude and very disrespectful I was trying to explain to her that the mileage on the paper was different than what was on the dash I wont ever go there againTravis M.
El cliente no dejó un comentario.Tierra B.
El cliente no dejó un comentario.NICO J.
El cliente no dejó un comentario.Keisha S.
The customer service was great except I was charged an extra $=2.37 even though I returned the thr van an hour early with extra fuel just to make sure I didn't get charged extra for gas. They need to be sure that they close out accounts in the correct manner.Caryn W.
The automated pick up and return was great.Alan B.
El cliente no dejó un comentario.Rickey G.
El cliente no dejó un comentario.Omar B.
Horrible customer serviceCherokee R.
Service was slow, only one person handling reservationsElijah W.
I was over charged and did not receive the $20 I was supposed to get back from my rental. When I called location I was not helped, just told that I WOULD get my money back and I haven't.Andrea L.
I will never refer anyone to this company nor this location!!! I rented a uhaul and during the load we noticed there was a hole in the roof because it started to rain. When we returned the keys in the drop box slot we left a note stating that there was a hole in the roof prior to our rental and someone should check it out as the droplets from the rain ruined two boxes. Today I was charged a damage fee for this same hole. A hold that. i didnt even do. Mind you the only think we loaded the truck with were uhaul supplied boxes. No furniture. And nothing stacked to the ceiling. This location truly needs to be SHUT DOWN!!!!Antoinette R.
The whole experience was great!Anthony B.
Great customer service and dependable equipment.clarence M.
El cliente no dejó un comentario.CatherineL G.
Customer Service was Superb! Jermaine spoke kindly and professionally, explaining the rental process and the care of the equipment, time it should be returned and even placed it within my vehicle. Thank you for One in a Million- Serious Service!Anne D H.
Always have Denise Foy present. I know that's not possible but if you could clone someone she's the one. Also the manager, I didn't get her name but she was not aloof like many experiences in like situations. The entire staff was really excellent, wanting to help and knowing what would make you experience successful, they know what would work and they offer there expertise. This has been an extremely stressful period, to say the less, yet I felt not alone and not without true help. They were all KEEPERS (especially Ms Foy!) Ms Levinaamah L.
El cliente no dejó un comentario.ROBERT J.
Keep customer information in system to make rental easier next time customer uses U-Haul.fred A.
Keep those beautiful ladies workingCaptain D.
El cliente no dejó un comentario.michelle B.
Knowingly gave me a rental truck with malfunctioning air tire valve in right rear tire, tire had a slow leak. (Before leaving the location the attendant told me he put air in all tires. The right rear tire was the only tire missing an air valve cap, when you touch the valve or try to put a cap on, lots of air comes out. If you put your ear to the valve without touching it, you can hear air slowly coming out.) Had to call roadside assistance which delayed my long distance move by 2.5 hours. This on top off several last minute cancellations & changes to my reservation regarding the truck size, auto tow, & tow dolley, when I made the reservation a month in advance online. I will be writing a letter to corporate.TAMARA T.
I rented a trailer that was not hooked up properly to my vehicle. The trailer detached and hit my vehicle.Kevin W.
El cliente no dejó un comentario.Diane H.
El cliente no dejó un comentario.Thomas T.
El cliente no dejó un comentario.Lisa M.
El cliente no dejó un comentario.ANGELO D.
El cliente no dejó un comentario.James H.
Servicio al cliente de excelencia.MIJANAU M.
Great experience, customer service was excellentAnn H.
El cliente no dejó un comentario.REGINALD P.
El cliente no dejó un comentario.Marilyn G.
The employees were wonderful. There was a long wait to get the rental truck. I had a 8:00 am pick up appointment and arrived at 7:30 am. I waited over an hour just to get the truck and that is unacceptable. When I returned the truck, I again waited 45 minutes in line despite asking if I needed to do this. There were no clear or visible rules on what the process is. They desperately need help at this location. People were getting frustrated, argumentative with the Uhaul staff, complaining and cursing at other customers due to the long wait. This was not a good experience despite your customer service employees working hard.Donna C.
Very rude customer service - no smile or thank you. Also, I pre-registered online but had to upload my ID at the facility again which took time. I also was not aware this facility required a credit card which should have been listed on the website.Cherlyn R.
El cliente no dejó un comentario.George G.
El cliente no dejó un comentario.Cheryth A.
The pricing is deceptive, I budgeted no more than $50 for 2 hours for a van rental for $19.95 My total charge was $105.00 which was 50% over. Pricing should be more accurate.Jamila J.
Some equipment was not available.Lexus M.
El cliente no dejó un comentario.Antonio C.
El cliente no dejó un comentario.JACQUELINE A.
El cliente no dejó un comentario.Della K.
El cliente no dejó un comentario.Gabriel F.
El cliente no dejó un comentario.Izetta W.
El cliente no dejó un comentario.Karlysa G. | Overall Experience
Make sure that the customer check the gas hand before they leavesheryl T.
I was over all satisfied with U-Haul this location is close and the service was very goodABRON M.
El cliente no dejó un comentario.Robert M.
You should always ask the customer if they want your coverage or they prefer to use their own insuranceSam O.
I had booked the rental over a month in advance and had a print out of my confirmation. The franchise owners informed me that U-Haul national had cancelled out the reservation without informing me. The local owners were able to re-establish the rental, but getting a picture of both sides of my drivers license connected with the contract took many tries, by two co-owners, and took about 45 minutes. So it took about an hour to pick up my truck. Other than that things went well.Allan L.
El cliente no dejó un comentario.leedell M.
Always a good experience. Staff goes over an beyond to assist customers.Arielle T.
Their systems were running real slow and it was very inconvenience to learn that their elevators didn’t work.lashante h. | First Impressions
They gave me someone else's storage unit when it was time to move-in my storage unit.Sharrita M. | Online Move In
Staff make the difference at this location. Denise and Daiyanna(?) are excellent staff members always helpful, quick to lend a hand, wonderful customer service.Taylor R. | Overall Experience
Wonderful Staff .Michelle S. | Overall Experience
I was long gone out u guys storage and u guys still trying to make me pay an extra fee for about six to seven monthsFRED T. | Overall Experience
Excellent customer service, knowledgeable and courteous staff.Clor-Ann L. | Overall Experience
This experience exceeded my expectations!Clor-Ann L. | First Impressions
El cliente no dejó un comentario.anita m. | Overall Experience
El cliente no dejó un comentario.Danielle P. | Overall Experience
The space at this location is ridiculous and the so called bigger units can only be access by a 10 foot truck or van so ppl with 3/4 bedrooms has to pack the 10 foot then transfer to the other truck before Living the facility I picked up my truck at 230 and did not leave until 5 because of double juggling not to mention my reservations were messed up coming here and now my truck couldn’t be checked in because the representative didn’t change the mileage I WILL NEVER USE UHAUL AGAINShanika L. | Overall Experience
We had to unload the truck and push everything up the ramp the elevator was not working and they said they didn't know when it was going to get fix but if we had to push everything up the ramp they should've gave me a discount and the young man with the glasses stay on his phone he was texting and it took him a long time to help meDarlene D. | First Impressions
Loading elevator has been out of order for 3 months.LT M. | Overall Experience
El cliente no dejó un comentario.DANIEL V. | First Impressions
El cliente no dejó un comentario.JENNIFER G. | Overall Experience
El cliente no dejó un comentario.SHARON H. | Overall Experience
Great customer service as I was leaving for good!Angela I. | Overall Experience
I am homeless i lost everything i was paying up until the point i lost everythingCATHERINE J. | Overall Experience
El cliente no dejó un comentario.MANUEL T. | First Impressions
El cliente no dejó un comentario.Lavern D. | Overall Experience
El cliente no dejó un comentario.larrissa j. | First Impressions
El cliente no dejó un comentario.veronica f. | Overall Experience
I was pleasantly and QUIITE surprised about the great customer service! I visited the location once before move-in. The all staff members that I interacted with both prior to and during my move-in were fantastic and graciously answered all my questions and showed me around. Again, I'm impressed, because being born and raised down south, I'm just not used to getting good customer service in Chicago (in general), so the experience was quite a welcomed surprise. Thank You.Latonya B. | First Impressions
The staff over at south shore is incredible! Ms. Denise is so personable and professional. She really takes care of the customers and we stand in line just to have her service us. I rented a storage unit about 30 mins before they were supposed to close. Ms. Denise stayed with me to unsure I was safe, especially since non of my helpers showed up. I appreciate Ms. Denise.marie m. | Overall Experience
I would just like to say going on 71st right off of Stony Island are very helpful people very nice approachable funny tell jokes but most of all their very professionals when it comes time to get in your truck we're getting your storage facility my name is sharoncarney and I am veryJohn L. | First Impressions
Thanks to all the staff at the 71st St location. The manager was always helpful and polite.Felecia E. | Overall Experience
I would like to thank Justine n Shay for there hospitality n understanding thru the hard times ......Denise L. | Overall Experience
This facility is 10 out of 10 from the customer service representative to the supervisor to the workers who clean the truck I'm new to the city thank you U-Haulbertha c. | First Impressions
Very nice staff with pleasant attitudesTracy S. | First Impressions
Couldn't enter or exit my storage when needed. Price went up and the space was not accurate to the size it was supposed to bePORCHA M. | Overall Experience
I want to say a special thank you to the staff the manager Justin and to the staff Miss Denise for being so helpful and kind sometimes that experience can be very difficult and scary to think that youApril B. | Overall Experience
Roaches. The units are infested with cockroaches. Every time I accessed my storage I saw them crawling around in my unit and on my things. Disgusting. Friendly staff though.Jessica P. | Overall Experience
I think you owe me moneyLaura J. | Overall Experience
The staff here is helpful. They just didn't have accurate inventory online so I had to get furniture dollies at the south loop location / they held my trailer overnight so it wouldn't sit at my place.Elihu B. | First Impressions
Keep doing what you doing.latanya t. | Overall Experience
The staff there are very helpful and Kind unlike other places I've been with rude staff..Ive had interactions with all the staff at this facility and they all have been very Polite and respectful andNadia S. | Overall Experience
If there was 24/7 access then it would rate above average or better. The last U-Haul facility I used provided that service. It was located on 22nd St. west of Canal.Otis L. | Overall Experience
None good job justinJames B. | Overall Experience
Everyone was so professional and helpful. Made moving a breeze.BEVERLY B. | First Impressions
This is a very helpful and supportive crew of people!Kim J. | Overall Experience
The best service ever & cost effective too!rafiq a. | Overall Experience
The Staff went out of their way. They were very professional, and worked with a sense of urgency. I would definitely return to this location.Keith H. | First Impressions
Staff was unable to find my ubox, states my name was attached to an empty box not the one I moved my things into. Staff was rude when returning the uhaul truck. Customer service was not the bestKaiesha L. | Overall Experience
My things where sold. Now how would you feel.Roosevelt h. | Overall Experience
When I wanted to unload my UBox, I called 3 days in advance & confirmed the day before. Upon arrived, it was not ready; the staff was rude & dismissive. This location is very disorganized.Seher S. | Overall Experience
I really enjoy my first time rental and storage... The staff was nice and friendly!!!john b. | Reservación
This facility sold EVERYTHING I ever worked for that was contained within that unit and failed to give me proper notice. This happened even after I visited the facility and seemingly worked out paymeCrystal M. | Overall Experience
The U-Haul facility did an ok job. They were two hours late in having the truck hooked up to the trailer and Ubox as promised.Elizabeth D. | Overall Experience
My experience with Denise,Shay and Justin was spectacular. They where all very friendly, courteous and extremely helpful. I will continue to use this location because of their professional serviceNiketa D. | Reservación
The facility air conditioning was broken on the day we arrived. At our starting location, receipts weren't offered but once in Chicago, Justin Slay, the manager, was very accommodating and friendly.Rosemary C. | Overall Experience
Fantastic service! Thank you!Tammy L. | Reservación
All staff were helpful and courteous. Thank you!jonathan s. | Overall Experience
The staff was great. They are never rushed, and always courteous to everyone who's in the office. The main website is bad -- my storage contract didn't show up on my account, so I was unable to pay.leon s. | Overall Experience
I wish the facility was open a little laterToya F. | Overall Experience
was un professional tell you want price over the phone you coming to the office it something else the storage units are nasty and have mice I have a mice in my new apartment was not here beforeTeresa R. | Overall Experience
I can't complain about the service. Everyone was helpful. One worker used very vulgar language. Even though she was off the clock, she had her uniform coat on & ID displayed. Still representing UHaul.kenyatta f. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!