Customer did not leave a comment.
Scott HCustomer Reviews for U-Haul Moving & Storage of South Sarasota
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service and professional support. On time and within estimate.
James KI reserved at the last minute and the staff couldn't have been friendlier or easier to work with.
Hilary KI have always had an excellent experience at this location. This rental was the same. Always in and out very quickly and everyone pleasant to work with.
JAMES WThe service managers were professional and courteous. We would not hesitate to do business again here. Thank you.
Anthony GNot all the blankets were available at this location but luckily didn't need them all. Your associates were fabulous! Very helpful, very friendly.
Cris BNeed more staffing. The lady at the front counter was awesome handling the chaos of multiple people coming in at once. Could have used one to two more people checking people in or helping with propane, boxes, etc.
Michelle GNice service
Gabriel BExcellent help getting my trailer and having it hooked up. And equally excellent help on the backend dropping it back off. Mahalo! 🤙
Patrick MAwesome people. Excellent service! Uhaul is the best!
LYNN FVery easy and pleasant experience. Would highly recommend.
Randall GSteve did an awesome job at the best price in Sarasota. Thanks Steve.
Lance GVery satisfied with service and hitch.
ken yNothing, I am a very happy repeat customer.
Cynthia DStaff and service was very good. The issue is that there is no customer seating area for people who stay for an installation. The only option is a storage shed behind the office.
Thomas Ldropped off on day it was closed so didn't see inside
sandy bBetter customer service. We have had very rude employees at this location. It was bad before, I thought it was getting better but then on 3/29 it was terrible. A manager should be monitoring this.
john rThe 3 female employees (including the manager) have no business being in customer service. Rudest people let alone employees I have ever witnessed. NEVER will I use Uhaul again after this experience. As a business owner myself this was appalling how we were treated. Terrible experience at this location. All they cared about was leaving early on a Saturday. Literally had to call 800# to finish my reservation and watch them leave in their cars laughing. The return was no better. Lazy and wouldn’t provide a printed receipt. Again terrible customer service
Les DEverything was perfectly run and could not be better. The ladies working there knew what they were doing and got everyone in and out quickly. A pleasant surprise in today’s world! Employees who are happy and confident in their job. They all deserve a raise. I’m serious; do you know how rare it is to have a well oiled retail store in today’s workforce? Keep them happy!
Elizabeth BVehicle could have been cleaner but it’s a busy time of year so understandable. Staff is excellent!
Carol SGreat experience, as expected.
MAUDY PThe girl was very nice but did not seem to know her job very well.I paid cash and when I dropped the dolly off in georgia they had no cash to give me my deposi said which the girl had told me they would. I have still not received my deposit back. The people in Georgia were absolutely awful.
carla wIncompetent, uncaring attendant who was putting on trailer rolled it into the bumper of my brand new car!! Causing two scratches and a gouge.
philip wYou need more than one person checking people in/out. Since we had a time to come in, you should have been prepared with extra help. The gal is super helpful, but can only work with one person at a time!!
RALPH WPerfect Score 👌🏼
Steve KWe were told that equipment was fcfs despite having the option to "reserve" it online. The app didn't work for picking up the truck, and the truck had clearly not been checked. Gate was rusted shut, gas and mileage were incorrectly listed. It took us almost an hour to pick up our uhaul and we didn't get the equipment we requested
Jeremy FAgent and location was perfect for our rental.Was very helpful and quick check in. Only problem we had was that the engine had problems starting multiple times. Appears to be a weak battery. Return agent agreed that there is an issue and should not have been rented as it was. So glad we did not get stranded somewhere. Equipment was clean, but engine was not maintained.
James EEverything was great
Richard PProcess was very easy.
Scott BThis is in regards to the Sarasota, FL location. I have probably left 2 bad reviews for businesses in my lifetime. Unfortunately, I have nothing good to say other than the trailer was not damaged. The rental rate for the small trailer from TN to FL was over a couple hundred dollars less than coming back. I feel there should be a policy in place to let customers know the same distance could be a much higher rate. Have used UHaul many times but this was our last, very disappointed.
MATTHEW HCharged me for another day when they made me wait 45 minutes past the deadline to check out. I still couldn't check out and the woman said just leave it and I'll send you a receipt. They had available personnel but said there were only two people. More walk-ins came and I went to the back of the line. Of course an additional day was added. I will never use them again.
Nicolas DI returned it with the same amount of fuel that I received it. Just over a half of tank. I put gas in it at a gas station maybe 500 feet away from the location. But they charged me $25 for 5 more gallons of fuel at $5/gallon. They also charged me an extra $20 for an after hour drop off. It would nice I was told instead of being told I can drop the truck off anytime and put the key in the Dropbox.
Norman SCommunication with this location was terrible. I attempted to return a call from the agent looking for keys that may have been left in the vehicle I picked. 4 phone calls later, 3 of which resulted in holds / ignore of half an hour before I had to hang up. 3 additional calls were picked up by the national line and they just put me back on ignore with this location.
Tim JNothing. Everything went well
Michelle SThe customer service reps were very helpful and friendly
Julio OBattery died while I was using truck multiple times. When I went to return my truck my car was blocked in the parking lot
Joshua CFriendly staff. Cora was especially professional
JAMES FClose the windows so you don't have water in the truck when it rains.
Mark MAs for am happy the staff was very friendly and helpful .
Luckman JGood service
Betsy KGreat customer service and friendly attitude.
alex sThey did a great job and had it done when promised.
howard li will always choose uhaul they were helpful, super pleased and professional!
chellie S | Overall ExperienceSmooth as silk, fast and convenient.
anthony mnot a thing
Thomas MVery helpful and nice
Margaret D | First ImpressionsIsles were always blocked and difficult to get to. Hallways not clean always debris of some sort in them I had even taken a broom and dust pan and swept down the hallway around my unit several times it was filthy. Then we were not alerted when the climate control was off and our storage was compromised so basically we were paying for a non climate storage and found out from another source when I called and went into the unit and asked it was true and the manager says they had been working on it. Weeks went by no climate control, yes I wasn’t told no call no email nothing! But when my bill is due no problems sending reminder and email and text? I am very disappointed as I have used UHaul storage in other states this issue never happened I had expected the same clean service Uhaul had offered and we received before this was the absolute worst. The manager very arrogant doesn’t seem to care at this facility and I understand good reliable help is difficult to obtain but please don’t take it out on your customers whom keep your business going.
Tracy B | Overall ExperiencePriced too high
Renee B | Overall ExperienceTodo fue excelente, Alicia fue muy amable.gracias
Jorge A | First ImpressionsWe couldn't have been better very nice people behind the counter
RAY S | Overall ExperienceAlicia was a great point of contact and professional at all times. She was very helpful and knowledgeable throughout our stay.
Marcelo P | Overall ExperiencePoor customer service on site.
laura A | Overall ExperienceThey canceled us before we got there. Had to insure online that we did not cancel.
Patty B | Online Move InThe promotion rate offered with the truck rental was not provided by the rental facility. The advertisement to gain my business was false
John J | First ImpressionsArrived at drop off and immediately was greeted by a very friendly, helpful staff member - Cherokee. She was efficient with the U-Haul rental return as well as the storage rental process. Great experience all around.
John C | First ImpressionsCherokee was very helpful. Thank you.
JOHN R | Overall ExperienceI experienced many issues with this Uhaul location but especially with management (Store Manager named Cherokee). The office never answers the phone and it's re-routed to national with one hour+ wait times. You cannot make a partial payment online or through an operator, only through the store manager. There were two manager transitions and the 1st manager had changed my due date from the 4th to the 18th. The recent manager said, "well, that's why he's no longer the manager of this store" and threatened to sell my things on their auction on Wednesday (in 2 days) but the letter I had just received 2 days prior said I had to pay full amount by 8/1 or things would be sold 8/18 (and she was threatening 7/27). Anyway, I have never experienced such poor customer service and communication from an establishment, let alone a store manager. I then call national. I am informed my account was paid in full with my credit card on file 3 days prior(so why was she demanding payment over the phone and threatening to sell my things?! Even saying my things were worth more than my bill!!) I was not set up on automatic payments and was never informed via phone message/letter/email this was happening. I went to Uhaul to start moving my things and there's a lock on my unit. I go to the office and the store manager, Cherokee, is immediately rude AGAIN saying, "well, are you going to pay your bill?". I had to tell her to look in her system and she could see it had been paid and they are the ones that ran my card?! The day after I arrived at night and she and another employee were there when I arrived and 10 minutes in the alarm starts going off and we had to stop loading the car and leave. The very next evening I arrived and there were several cardboard boxes, garbage,a rat trap with poison balls spilled out, and a hand truck in front of my unit. I feel this was done in retaliation because when we argued over the phone. These are a few examples of her unprofessionalism, lack of tact and communication skills, and her passive-aggressive pettiness to retaliate to my frustrations. I emptied the unit a week early and will never deal with such immaturity again. I suggest you hire store managers that have college educations and a desire towards professionalism.
NICCOLE H | Overall ExperienceCherokee was tremendously helpful and professional!
Peter K | First ImpressionsUnderstaffed and every time I came to my unit there were items piled in from of my door. Sometimes it would be dollys other times boxes and other items. It was always difficult to pull a car up for loading and unloading. The facility is more equipped for renting out uhauls than providing accessible storage.
Anna A | Overall ExperienceJohn is wonderful!
NICCOLE H | Overall ExperienceParking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.
Theodore A | Overall ExperienceSuperb service. The guys went above and beyond to accommodate us.
Jamie T | First ImpressionsThe supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.
KARA B | Online Move InMy customer c service rep was very helpful . His name was John. I appreciate your hard efforts.
Jeanie P | First ImpressionsThis place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!
mike l | Overall ExperienceAll was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.
Wendy R | First ImpressionsRude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.
chuck n | Overall ExperienceJon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!
mark H | Overall ExperienceOnly one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit
michelle B | First ImpressionsTommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!
luis r | Overall ExperienceStaff was awesome - very much- truly awesome
John S | Overall ExperienceStaff was AWESOME.
John S | First ImpressionsAmazing customer service!
Sierra J | Overall ExperienceThe employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry
Jerry W | Overall Experience90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...
Luke H | Overall ExperienceAndrew was great to work with and explained everything about the storage unit
Mark w | First ImpressionsVery helpful and courteous staff. Thank you!
Autie K | First ImpressionsOriginally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.
Russell R | Overall ExperienceThe storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.
John H | Overall ExperienceStaff was great! Thank you!!
sheri s | First Impressions:)
Marianna N | Overall ExperienceA real lifesaver and the staff is super friendly!
Angela C | First ImpressionsVery professional and friendly staff. Ceiling space in storage unit is very low, but workable.
John H | First ImpressionsWas very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.
Tim D | First ImpressionsVery polite and Friendly With us With respect Thanks again!
Daniel R | Overall ExperienceVery bad bug problem clock roaches crawling all over I am heart broken having to leave my life there
Deborah P | First ImpressionsWe used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.
carol b | Overall ExperienceThank you for being kind and helpful.
Cynthia M | First ImpressionsVery professional and friendly staff.
Rob E | Overall ExperienceVery helpful and professional
Rob E | First ImpressionsVery good service and the employees were very good
George A | ReservationI was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .
Stacy M | ReservationExcellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle
Randal D | ReservationI wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.
denise b | ReservationI do not have words to discribe how helpful and Cortez they are. They make my move easy.
MARLENE V | ReservationVery friendly people. They did every thing to resolve my dificulties . I righ recomend .
MARLENE V | ReservationWe called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.
gordon c | ReservationThe staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol
bill s | Overall ExperienceVery friendly and helpful.
Alisha B | ReservationNo comments at this time
Mark B | Overall ExperienceAccess to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.
John H | Overall Experience