Customer Reviews for U-Haul Moving & Storage of South Sarasota

7,932 comentarios

4861 S Tamiami Trl   Sarasota, FL 34231
(Just South of Proctor Rd / 1 mile South of Bee Ridge Rd)

(941) 921-6605

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(941) 921-6605

4861 S Tamiami Trl
Sarasota, FL 34231
(Just South of Proctor Rd / 1 mile South of Bee Ridge Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

The trailer I rented was very filthy on the outside. It was growing mold as well. On the back door there was curse words gouged into the metal! The inside was clean! I was extremely disappointed by renting this trailer!!

Harold S. 
Clasificación:
4.0

Gentlemen at drop off was professional and friendly

Amy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack T. 
Clasificación:
5.0

Staff was great explaining the equipment. Super easy check in and check out. Best location around Sarasota.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony A. 
Clasificación:
5.0

Because this seems to be a rather busy location there is a great deal of rental equipment present on the lot most all the time. Unfortunately the lot is not terribly large. So the the parking spots designated for customers arriving to pick up can be very limited and compromised by others hitching up equipment. Some thoughts need to be given to rearranging the lot so that there are available parking spaces not blocked by equipment being hitched up. I had two different employees tell me I couldn't leave my vehicle where it was. My question for them was "and where do you propose I place it?". Besides my wife remained in the vehicle and could move it.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

The only negative was I was told that trailer would be 14.95 and was charged 24.95. The agent was very nice.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck C. 
Clasificación:
5.0

The only thing we would have appreciated greatly, would have been to have the windshield clean. It needed a scrub from the love bug splatters. Otherwise the truck was maintained wonderfully!

Tammy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Basil S. 
Clasificación:
5.0

Great place

DWAYNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
4.0

For some reason the mileage was off by over 30 miles. I went right to my apartment and then right to my home. When finish I went right to the location I was asked to drop it off at

Michael M. 
Clasificación:
5.0

The customer service was excellent. The installation of my Bike rack with a hitch was professionally done on my Lexus and I will suggest UHAUL be the location to get one if anyone ask. Great uhaul location.

Steven V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
4.0

Person checking me in was efficient and moved quickly to get me in and out as soon as possible.

Dan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana M. 
Clasificación:
4.0

Problem with tire pressure monitor was broken, indicating a problem with tire pressure. When we returned the van we were told " oh yes, it always does that". Should it not have been taken out of service for repair? Very friendly check n staff. Vehicle ready when promised.

Carl H. 
Clasificación:
4.0

El cliente no dejó un comentario.

maryann G. 
Clasificación:
2.0

When the employees mix up your name with another customer and give you attitude because they think you were too early Twice I told the guy I was only seven minutes early he disagreed and told me regardless we're not ready to help you ( he didn't have any trucks ready) I finally had to show him the email confirmation then he realized that he mixed up the names Same attitude from the second employee. It would've been nice if they had just asked me what my name was or verify with the email prior to giving me attitude

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
4.0

Not as friendly as pickup location

Michelle B. 
Clasificación:
5.0

The manager, Jason went above and beyond. Excellent service!!!

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JWilliam W. 
Clasificación:
5.0

Everyone so friendly and easy to work with

ANDRZEJ W. 
Clasificación:
2.0

When we went to pick up the truck we had reserved, the other people had not brought it back and said they needed it longer. We were given a bigger truck than what we had requested for the same price as the smaller one. The attendant that day did not threaten the other people or tell them they had to pay a penalty. My husband told them we may need it longer than we thought and we did. We called in as soon as we realized to give them a head up. They were very rude to my husband and threatened to charge him more than the next days rate, which we expected to pay. When we returned the vehicle they ganged up on him and tried to get him to pay extra money other than was was appropriate for 2 days rental He refused and finally they let him go. The lot was full of all sizes of trucks just sitting there. They could have done for the people waiting what they did for us when our truck wasn't ready. Someone needs to learn good customer service and problem solving skills. We have had much better treatment at other locations. We will not be using this one again.

Jessica G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Buffy W. 
Clasificación:
5.0

fantastic experience !!!!

salvatore C. 
Clasificación:
3.0

The only reason I would recommend this locations, is the young lady that waited on me was exceptional. Friendly, knowledgeable and worked with me. The truck was filthy, reeked of smoke. I could hardly breathe in it.

MICKEY S. 
Clasificación:
5.0

it was a breeze to rent with Uhaul!

Chris C. 
Clasificación:
5.0

Text email return not working

Susan D. 
Clasificación:
5.0

I had some problems with the vehicle and they werereally understanding and helped me out.

Gary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimm S. 
Clasificación:
5.0

Make software in the app more robust and functional.

Tim B. 
Clasificación:
5.0

They couldn't help with items damaged because it was a one way but they took the truck out of commission so no one else had this problem.

Crystal F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

The staff were all great. Especially considering they seemed to be understaffed. You never would have known it though. They were all polite, efficient and very pleasant to work with. The truck was easy to load and drive and seemed to be well-maintained.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcelo F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

Only thing this uhaul drive like it have transmission problems

Yves L. 
Clasificación:
4.0

Good friendly service, but very busy and a small lot make for congestion and extra waiting.

Sam D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alysha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris Y. 
Clasificación:
1.0

Slow service, unprofessional. But nothing will happen. So tell him whatever you want and continue your day like everyone else in the world

Austin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arvin L. 
Clasificación:
5.0

From the time I picked it up till the time I dropped it off it could not have gone any better. Equipment was in good shape people who work in the office and to receive the vehicle were all outstanding. Would definitely recommend this location

STEVEN E. 
Clasificación:
5.0

Nothing. This is the easiest location to get in and out of. I have considered buying a trailer a few times and because this location gives such good service I have not had to buy my own.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

staff was great best people always helpful and smiling

kevin L. 
Clasificación:
1.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juergen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

Staff is very professional. The only problem is the appliance dolly strap was ripped.

John F. 
Clasificación:
4.0

Great service and personelle friendly and helpful. The only issue was one of the tires was very low on air when I picked it up and had to add air to it. Luckily it held air and was not an issue but thought UHaul should have checked this ahead of time. This is why I rated the overall at the above average or I would have rated it excellent.

Gail T. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Whitney E. 
Clasificación:
5.0

Drop off of the truck was very quick and seamless. Out of there in 5 minutes. Staff very friendly and helpful.

Jerry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ben N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON T. 
Clasificación:
5.0

The staff I have met at this location have been professional and FAST! I really appreciate the great service!!

Mavis H. 
Clasificación:
4.0

I had questions about a fuel reimbursement that the staff could not answer for me.

Thomas B. 
Clasificación:
4.0

Equipment was clean and drove well Except when I came to a stop. There was a horrible rattle that forced me to put in neutral each time. If I sat in drive with my foot on the brake it was awful.

Kevin B. 
Clasificación:
4.0

I have always had a good experience here.

Lee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoni A. 
Clasificación:
2.0

Very congested. Returning the truck after hours was a nightmare

Robert S. 
Clasificación:
5.0

People are stressed with moving things local or long distance so when they are running late it's really more stressful to hear from employee, your late it's a good thing it's still here and not cancelled and I was 15 mins late and stood in line another 15 mins.

Sharon T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cameron H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrey P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICCOLE H.  |  First Impressions 
Clasificación:
5.0

John is wonderful!

NICCOLE H.  |  Overall Experience 
Clasificación:
4.0

Parking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.

Theodore A.  |  Overall Experience 
Clasificación:
5.0

Superb service. The guys went above and beyond to accommodate us.

Jamie T.  |  First Impressions 
Clasificación:
3.0

The supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.

KARA B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrey P.  |  First Impressions 
Clasificación:
5.0

My customer c service rep was very helpful . His name was John. I appreciate your hard efforts.

Jeanie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP T.  |  First Impressions 
Clasificación:
1.0

This place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!

mike l.  |  Overall Experience 
Clasificación:
5.0

All was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.

Wendy R.  |  First Impressions 
Clasificación:
2.0

Rude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.

chuck n.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

michelle B.  |  Overall Experience 
Clasificación:
5.0

Jon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!

mark H.  |  Overall Experience 
Clasificación:
2.0

Only one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit

michelle B.  |  First Impressions 
Clasificación:
5.0

Tommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!

luis r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

luis r.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

MARBIN R.  |  Overall Experience 
Clasificación:
5.0

Staff was awesome - very much- truly awesome

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B.  |  First Impressions 
Clasificación:
5.0

Staff was AWESOME.

John S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David Q.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service!

Sierra J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P.  |  First Impressions 
Clasificación:
5.0

The employees at this location are top notch. They are the most professional and best people I've had dealings with in the storage industry

Jerry W.  |  Overall Experience 
Clasificación:
2.0

90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...

Luke H.  |  Overall Experience 
Clasificación:
5.0

Andrew was great to work with and explained everything about the storage unit

Mark w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M.  |  Overall Experience 
Clasificación:
5.0

Very helpful and courteous staff. Thank you!

Autie K.  |  First Impressions 
Clasificación:
3.0

Originally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.

Russell R.  |  Overall Experience 
Clasificación:
4.0

The storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.

John H.  |  Overall Experience 
Clasificación:
5.0

Staff was great! Thank you!!

sheri s.  |  First Impressions 
Clasificación:
5.0

:)

Marianna N.  |  Overall Experience 
Clasificación:
5.0

A real lifesaver and the staff is super friendly!

Angela C.  |  First Impressions 
Clasificación:
5.0

Very professional and friendly staff. Ceiling space in storage unit is very low, but workable.

John H.  |  First Impressions 
Clasificación:
1.0

Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.

Tim D.  |  First Impressions 
Clasificación:
5.0

Very polite and Friendly With us With respect Thanks again!

Daniel R.  |  Overall Experience 
Clasificación:
2.0

Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life there

Deborah P.  |  First Impressions 
Clasificación:
5.0

We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.

carol b.  |  Overall Experience 
Clasificación:
5.0

Thank you for being kind and helpful.

Cynthia M.  |  First Impressions 
Clasificación:
5.0

Very professional and friendly staff.

Rob E.  |  Overall Experience 
Clasificación:
5.0

Very helpful and professional

Rob E.  |  First Impressions 
Clasificación:
5.0

Very good service and the employees were very good

George A. | Reservación
Clasificación:
2.0

I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .

Stacy M. | Reservación
Clasificación:
5.0

Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle

Randal D. | Reservación
Clasificación:
3.0

I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.

denise b. | Reservación
Clasificación:
5.0

I do not have words to discribe how helpful and Cortez they are. They make my move easy.

MARLENE V. | Reservación
Clasificación:
5.0

Very friendly people. They did every thing to resolve my dificulties . I righ recomend .

MARLENE V. | Reservación
Clasificación:
4.0

We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Gracias.

gordon c. | Reservación
Clasificación:
5.0

The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol

bill s.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful.

Alisha B. | Reservación
Clasificación:
4.0

No comments at this time

Mark B.  |  Overall Experience 
Clasificación:
4.0

Access to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.

John H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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