Customer Reviews for U-Haul Moving & Storage of South Park

2,833 comentarios

1826 SW Military Dr   San Antonio, TX 78221
(@ Logwood E Of I-35)

(210) 922-3666

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 922-3666

1826 SW Military Dr
San Antonio, TX 78221
(@ Logwood E Of I-35)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

irene A. 
Clasificación:
5.0

Great service

JEREMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
5.0

Very good service

PEDRO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin E. 
Clasificación:
4.0

The truck we used was pretty well clean and maintained except the center seat in the cab. There was sticky stuff all over it and pet hair everywhere. Otherwise, everything was good.

Grace S. 
Clasificación:
5.0

Joseph was so helpful and is the only reason I rented a truck and storage unit. Excellent service provided by Joseph!!!! Thank you!

Yvette M.  |  First Impressions 
Clasificación:
5.0

Jacob is a great employee! You guys better hang onto him or I may offer him a job!!! He made it all effortlessness. So thank you Jacob, I will always go to this U-Haul to do business as long as you are there!

YVETTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor T. 
Clasificación:
4.0

Equipment should be clean,and the calling center should be aware,and organized on inventory equipment.

Julio G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM G. 
Clasificación:
5.0

The two guys over there are super friendly and helpful. Even when I was waiting for an Uber, I forgot my mask, so I went back to ask them if they sell some, and they said no, but they just gave me one for free!

Pedro C. 
Clasificación:
5.0

Everything went awesome I love to rent all my trailers from Uhaul there strong dependable and got good tires no problems...

ROBERT C. 
Clasificación:
5.0

Customer service was excellent, employees were extremely attentive and helpful. Would definitely use again in the future.

ANGEL K. 
Clasificación:
4.0

The U-Haul I rented should've come with a dolly. It would have been an excellent experience with that extra help in moving.

SUSAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LEONEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel R. 
Clasificación:
5.0

Extremely helpful staff. Very convenient co-location of storage and turn-in.

Erik N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILMA A. 
Clasificación:
5.0

Young lady at the counter Little to no people skills. One question about some of the services and the mileage her response was if you want it pay for it if you don't want it then we can cancel the transaction. I have use this location many times and have never had such a rude and inconsiderate help. She is nowhere close to U-Haul standards. I would highly recommend that they do some retraining.

Willis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

I don't like to write a bad review but my complaint is that it took an hour to check out the rental truck.I had the trucked booked on line and even called the location a week prior. We were the only customers in the building. They correct keys could not be located for our rental truck. That is what we think because the employee did not communicate to us the hold up. Once the truck was ready for us I noticed the odometer ready was off by over a thousand miles. I was able to find another employee and was told don't worry about it. I was not able to update the new odometer reading on my phone and complete the inspection check out. We were so frustrated due to that I arranged for movers for help and they were waiting for us due to this delay. When I returned the truck it went smooth, after I explained the odometer issue. I will continue to be a Uhaul customer in the future.

GLEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC A. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
5.0

Service was fast and polite young man.

JUAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

SANDRA R. 
Clasificación:
3.0

Very disappointed with Uhaul never really had a bad experience before, but I had a reservation for valley hi waited 30 minutes just for them to tell me they didn't have the trailer I reserved. South Park facility was great but the lady at valley hi very rude

Eduardo P. 
Clasificación:
5.0

I been using this store so many times for the last 10 years. The excellent service is the reason Im coming back for the same location. Gracias

Antonio D. 
Clasificación:
5.0

Customer service outstanding

RICARDO S. 
Clasificación:
5.0

The Truck was completely covered of bird poo windshield was so nasty dirty the young man cleaned windshield so I could see. Other then that clean inside truck.

ROSALINDA C. 
Clasificación:
4.0

Truck had some dings and scratches a d scuffs, that did not have a x on the spot and some damage to the bed liner in one corner, but over all in good condition. I sent photos back

SANDRA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

Simple no hassle process and great service.

JACOB R. 
Clasificación:
5.0

Thank you for all your assistance during our lost of our mother and having to move all her items within limited time. Your understanding and compassion was very much appreciated. Sincerely Mrs Reed

Cristina R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMA H. 
Clasificación:
5.0

Great job!

Roy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS B. 
Clasificación:
3.0

The service at the store was Okay. The truck was clean, but it made a loud noise and threw exhaust smoke. It shook and rattled especially upon acceleration all throughout our move. (The maintenance guy at U-Haul mentioned something about a catalytic converter.) We have never experienced anything like this with a U-Haul vehicle. If we would have had time we would have returned it. MJ Lineberry (210) 393-8118

MARY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARGENIS M. 
Clasificación:
5.0

The manager and staff were very helpful

PATTI L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SILVERIO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAVIN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STELLA S. 
Clasificación:
2.0

The truck was dirty and it smelled funky. The customer service was poor, no warm greeting, just felt like I was a bother being there.

ROGELIO R. 
Clasificación:
5.0

I would not change a thing this location and employees were fast and friendly.

Joe R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie R. 
Clasificación:
4.0

No comments

MIGUEL P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elida L. 
Clasificación:
5.0

Check engine light was on. Be sure to notify clients that safari is not compatible with the return truck process.

BRIANDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROQUE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice M.  |  First Impressions 
Clasificación:
5.0

Exelent Love thise store they allways helpfull Very good costumer service

BRISSA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO C. 
Clasificación:
5.0

Very professional service....

DENNIS W. 
Clasificación:
5.0

Servicio amable

GABRIEL R. 
Clasificación:
5.0

Thank you for all your wonderful service. Specially during our time of lost.

Cristina R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW Q. 
Clasificación:
5.0

The employees were great!

MELISSA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVONNE L. 
Clasificación:
5.0

Para mí, estuvo bien la atención que me dieron, gracias

JUAN F. 
Clasificación:
3.0

Rude

DAVID LEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE ROY S. 
Clasificación:
5.0

Everything was perfect!

OMAR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED J. 
Clasificación:
3.0

Don't try to charge me more when there were technical difficulties on Uhaul's side. Not fair…

CHRISTOPHER D B. 
Clasificación:
5.0

Everyone from pick up to drop off were extremely courteous and professional. Outstanding customer service!

IDA R. 
Clasificación:
2.0

First of all, the code given to me to open the lock was inaccurate and spent about 1 hour trying to open it thinking there was some sort of special way to get it open. The only way I was able to open it was when a in person worker opened the location. They were the ones that informed me that I had been provided the wrong word for the lock. On top of that, when the worker opened the truck they asked me if I had rented a dolly, and I did, but the dolly wasn't in the truck. So even if I had been able to open the lock on my own, I wouldn't of had had a dolly to work with. The worker did offer it to me and I took it. While we were trying to open the lock on our own we called costumer service; which took more than 20 minutes. But the bad thing wasn't the waiting, but the fact that the person helping us hung up on us and never reached back at us even though they asked for our phone number. Although they were able to work with me by apologizing and offering some extra time, it was still a very terrible and frustrating experience. On top of that, when I got in the truck the windshield was very dirty and the inside smelled very strange, in a bad way, the "check engine" light was on and the dashboard panel was cracked. I've used Uhaul for 8 years, and this is the very first time I've had any sort of issues with my experience, even from this location which I've used a few times in the past.

FRANCISCO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRAYSTAL P.  |  First Impressions 
Clasificación:
5.0

Wish I knew her name. But was amazing. Very knowledgeable and professional. She treated everyone , including myself with respect, compassion, and professional. I wish all uhaul locations treated they're customers the same way. I do see potential in her as manager of haul.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS B. 
Clasificación:
4.0

Better customer service!

ABUINDIO D. 
Clasificación:
5.0

The gentleman at the desk was totally professional and courteous. Made it super easy to rent and return.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCIO O. 
Clasificación:
3.0

Great customer service and very helpful.

ALEJANDRO B. 
Clasificación:
5.0

Had issues with the A/C contacted u haul via phone and was told that they would check it out when I returned the unit, the motor cover in the cab wasn't latched down took a while to figure out why it was so damn hot inside the cab. still the A/C worked when it wanted to, U haul made no effort to adjust the price owed to compensate for the inconvenience, I also feel that the vehicle should be full of fuel when it is picked up, Not told it has 1/4 tank of fuel and it needs to be returned with this amount, well I should be paid for the extra fuel that was left in the tank at the same rate that I would have been charged if I hadn't returned it with the same amount as I had received it, and by the way Uhaul try entertaining the idea of offering up a discount to military/ veterans and seniors that could be very helpful as well, I'm sure it wouldn't tear a hole in your pocket...

Michael H. 
Clasificación:
5.0

Excelente

David D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian E. 
Clasificación:
5.0

Employee was real helpful and friendly

Gabriel G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARDINO V. 
Clasificación:
5.0

Everyone at this location was very helpful and made the entire process very simple and fast. We will definitely use them again. Gracias.

DANNY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIO G. 
Clasificación:
3.0

I had a reservation for 2weeks and I went to that location and there was no trailer so i went to a 2nd location and they were closed a lady from Uhaul reserved a trailer at another location and i go there and they were closed so again I called Uhaul and i was frustrated i told him that I needed a trailer ASAP he was very short with me and sent me to the location on SW MILITAREY Dr where I picked up a trailer. I spent a whole day driving around using my gas and time for a trailer that I had already reserved so I am not happy about this experience!!!!!

LILLIAN H. 
Clasificación:
5.0

Super clean bathrooms. Clean parking lot.

Ruben P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA J. 
Clasificación:
5.0

Professional workers

ADRIAN Y. 
Clasificación:
3.0

The gentleman we felt dealt with was new, friendly, and polite. His register was malfunctioning, his coworkers were didn't show him how to address the issues. Seemed as though it was a bother to assist him and us. Process took 45 minutes, in between issues and other customers. The truck was dirty. The return was well executed, once again the new guy was polite, explained everything about the charges. He'll be good once he gets the hang of web everything.

BELINDA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCO R. 
Clasificación:
1.0

Get a new staff

GERARDO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea S.  |  Online Move In 
Clasificación:
5.0

Thank you Joseph for going out of your way to accommodate me with my storage and the return of my rental truck. I truly appreciate all you did and doing it with a good attitude and a smile. Hope you got to enjoy your pizza.

Monique M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david C.  |  First Impressions 
Clasificación:
5.0

The owner and general manager was very nice and professional. He had a very helpful attitude and worked with us during the move. She also informed me that I had left the storage unlocked by accident. I appreciate all that he's done for us. Thank you so much!

Ruth B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

sherina p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth E.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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