Comentarios de los clientes para U-Haul Moving & Storage of South Mountain

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of South Mountain

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DAVID M. | First Impressions |
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Everyone that helped me was very polite & just all around nice people.

Shadelle H. | First Impressions |
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The manager Kevin was extremely helpful and very professional. I am a new resident to Arizona and I am grateful for his wonderful and amazing customer service.

Oscar S.
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Customer did not leave a comment.

JORGE E. | Overall Experience |
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Good people here !!

Lillian J. | First Impressions |
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Customer did not leave a comment.

JOSE E. | First Impressions |
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Customer did not leave a comment.

JORGE E. | First Impressions |
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Customer did not leave a comment.

Bryan H. | First Impressions |
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Customer did not leave a comment.

DANIEL A.
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Have the clerks be honest. They cheated me out of 17.32 for a gas charge

CHARLES M.
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Customer did not leave a comment.

NORA L.
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I have always had very good experiences with the uhaul family!!

DAVID C.
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Excellent customer service

QIANA M.
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The guy who help me was wonderful!

RODERICK EUGENE B.
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Customer did not leave a comment.

Lesley E.
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Please be sure equipment is inside vehicle, as promised. We had to drive back to the location to get the appliance dolly because they forgot to put it into the truck.

CURTIS H.
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Exceptional service...I would just the best I have ever had with UHaul...The equipment was brand-new not to mention the the smooth and fast service and hook-up, I was in and out with in less than 15 minutes. Jose was the agent at the location and just the very best, Great manager and or supervisor.

ROBERT M.
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Everything to me was good. I really don't think any changes should be made everything looks good.

matthew b. | First Impressions |
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Customer did not leave a comment.

William N.
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Customer did not leave a comment.

JOSE N.
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Customer service is outstanding, fast in and out always, great team work keep it up fellas.

JOE M.
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The trailer was good but the tie off points are terrible !!! Obviously whoever chose this method of securing loads has never moved. I will not be renting these trailers again because of the issues I had securing my antique furniture

Briggs E.
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Customer did not leave a comment.

Skye H. | First Impressions |
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Very spacious and clean from the parking lot to the storage unit. The staff was very friendly, helpful and knowledgeable of the company and answered every question perfectly. I forgot his name but he’s the black guy that was there around 11am on the 25th, that’s who helped me.

Robert O.
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They were quick and efficient.

EMILIE B. | First Impressions |
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The staff = very good. This is however a former H-depot or Big box store and so you cannot easily drive up & unload big items . We had a 3 bedroom house & my 2 children and I TRULY struggled to get our stuff through a smaller (like a front door width) back door of facility. I was told ALL the front units near the double doors were ‘in use’. They should advise location of doors & size in the climate controlled areas. It’s COVID times and everyone needs storage - but not a great choice for me . I advise go and “see” units available FIRST! It IS however SPOTLESSLY clean.

Jarred M. | First Impressions |
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Customer did not leave a comment.

ANGELA F.
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The representatives in the store when I picked up the uhaul were great. Personable and friendly.

EBONYE H.
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Customer did not leave a comment.

Timothy H.
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Customer did not leave a comment.

Tabitha W.
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Customer did not leave a comment.

San Johnae B. | Overall Experience |
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When I first signed up the gentleman who assisted me was very helpful and knowledgeable. I just don't like being unable to access storage when I'm supposed to be allowed to. When I went to move out it seemed that the employees there were very nonchalant about the situation. Even a simple apology would have been fine, but the fact that you just really showed no care shows your don't care about your customers.

Jeremiah B. | Overall Experience |
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The facility needs a lot of work. The doors to enter don’t work all the time. The staff is the most incompetent group of individuals I have ever met. Anytime I’ve had to go into the office to buy or rent anything it’s a minimum of 1 hour ordeal, that’s if I can find anyone. Half the time when I walk in the office there are no employees to be found. I will not spend another dime with U-Haul, and I will also advise all of my friends and family to spend their money elsewhere.

PETER C.
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Customer did not leave a comment.

SHARI E.
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Customer did not leave a comment.

DELIA K.
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The guy handed us the keys but did not inspect the truck with us. We had to check the truck ourselves for any dings or damage that was there prior. Luckily, everything was in good shape.

Arnold B.
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Customer did not leave a comment.

KEANE M. | Overall Experience |
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No 24 hr access/ and employees told me this was bc the security cameras dont work???

Eric M.
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Customer did not leave a comment.

Cynthia B.
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Customer did not leave a comment.

SURYA BHAGWANDUT Y.
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Customer did not leave a comment.

KAYLA M.
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Customer did not leave a comment.

ROSE R. | First Impressions |
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Customer did not leave a comment.

KEVIN C.
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Cab smelled like smoke

Jerry V.
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Customer did not leave a comment.

DAVED B.
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Everything was good but the back of the 26ft truck. It had not been cleaned and had some dirt and debris. Regardless of how the previous rental was returned it should have been cleaned by uhaul for the next customer, me.

Jason S.
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Everyone at this location was helpful and friendly, I would highly recommend them.

JORGE H.
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Extremely unprofessional team. It took 1 hour and 47 minutes since I got to the place with a reservation until I was able to get going. I. Lady that first helped had no idea what she was doing and has a toxic attitude talking back to her manager/boss. II. The boss is equally incompetent. Not only that, he set wrong expectations that I could return anywhere I wanted within Austin. This is in fact not true, you must call in Traffic Team to schedule the delivery. He also has a toxic attitude of giving feedback to the trainee lady in an open office where Customers can hear. However, he is well spoken and for the most part was polite until the trainee began asking me for feedback to corroborate her story. This is when the boss lost it and began raising his voice to silence her. Very unprofessional. III. The third person that helped me was a regular employee but you could tell he had a lot of experience both dealing with the Customers as well as working the IT system to expedite things. To his defense, he did not know the entire details and booked me to the best of his knowledge. IV. The trainee lady would often get anxious and she would begin helping other Customers. Again, I wasted nearly two hours for a contract, V. Finally, I was told that my first card did not go through. Normally, I would get a message from my bank. It turns out they charged me on multiple cards. This was very disingenuous and disappointing. I cannot express how disillusioned I am with your company. From false expectations, wrong contracts, long waiting times, multiple Billings on different credit cards, you are making sure I never rent anything from you again.

ANTHONY M.
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Customer did not leave a comment.

AMANDA R.
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Customer did not leave a comment.

RUBIN B.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

RODNEY G.
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Customer did not leave a comment.

dawn b. | Online Move In |
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Customer did not leave a comment.

Aaron G.
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Customer did not leave a comment.

MIGUEL V.
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Have a direct number to the pick up location. I was also sent to a location that was closed. Customer service had the wrong cross streets for the location that I needed to be at. Just the whole customer service call is a hassle. I think it would be helpful to contact the actual location directly.

FRED P.
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Customer did not leave a comment.

EDDIE A.
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When I returned the truck I waited 5 minutes before any one came in the office

ANDREW V.
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Customer did not leave a comment.

AMY S.
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Staff was very professional and courteous. Manager Dee and Field Relief Manager Kevin are wonderful! They go out of their way to make sure every customer gets first class service! Thank you guys!

ANTONIO C.
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Customer did not leave a comment.

MAURY G.
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Fast and courteous service. I will rent here again.

ANNA S.
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It is always a pleasure working with uhaul you rock thank you.

Cassidy F.
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Had help hooking up the trailer and the self return was easily done on my phone! Just had to go to their share website.

Karolina D.
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The truck had a panel that kept falling off .. the truck shook the whole time... but hey I was charged a 25.00 fee because I returned it without sweeping it. I was accused of leaving leaves in the back of the truck by Kevin the manager. Horrible service!

Jacob L. | First Impressions |
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Customer did not leave a comment.

Love Star J. | First Impressions |
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Had some issues in the beginning with the system but they super made sure I was well taken care of. I appreciate the level of professionalism the employees had while helping me get my storage unit. Thanks U-haul

Neil S.
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Truck had only 13k miles on it. Felt very reliable. I wondered why uhaul doesn't invest in making the cabin more comfortable. Softer seat cushion with better lumbar and coccyx support would have been nice for example. But overall, I'm very thankful for the service here. Another good experience in my history.

ALAAELDIN S.
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Customer did not leave a comment.

Lynette M. | Overall Experience |
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Not a lot of contact with the staff, but friendly when ever there was contact. Had a few concerns but over all decent service.

Shawn F.
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Customer did not leave a comment.

Raymond B.
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Your people are fine, its your system of delivering what people order. If others ask, I will tell them if you can afford more, pay it an not use U-haul because its a shitty company.

sheralyen B.
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Excellent customer service!

Marcella H. | Overall Experience |
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The young man assisted with all my needs, handle everything with professionalism, fun understanding, Even though he was the only rep there and had other people waiting, he handle each and every one of us with care. Thank you

JOHN S.
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Customer did not leave a comment.

Yolanda M.
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It's wonderful the way it is .

Bruce C.
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Customer did not leave a comment.

XAVIER C.
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Customer did not leave a comment.

GEORGE R.
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Truck wasn't properly checked in thru computer & I received a call the next day asking for its return. It was returned on the date & time scheduled.

Micah S.
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Unable to speak with someone regarding the missing equipment.

Angela S.
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Absolutely nothing everything was perfect!!😊

Ruth G.
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Customer did not leave a comment.

STEVEN S.
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We had to wait an hour for the last customer to return the keys which delayed us. We returned after hours and no one told us that we were supposed to do the online return while we were there, so we had already left the location and were driving while doing the check in so I couldn't sent photos. We were also supposed to receive a $50 credit on our rental because we had to wait so long, and we have not received it yet.

ALBERTO O.
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Ko

SUSAN E.
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Customer did not leave a comment.

Candice E.
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I had a wonderful experience. The staff was very helpful and courteous. I will definitely use them again.

Phillip S. | First Impressions |
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The storage states you have until 10 access the storage but they closed it at 8 very angry

STEVEN M.
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Customer did not leave a comment.

Tracy W.
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Customer did not leave a comment.

Jurelyn L.
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Easy drop off. no issues

GISELLE G.
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Customer did not leave a comment.

BILLY W.
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Get your issue with 1st convenience bank straightened out. I had to spend more cash, because uhaul didn't want to work with my card.

Mark H.
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Customer did not leave a comment.

NICHOLAS D.
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Truck was old and brakes were shot. I felt like the wheels were going to fall off. I won't be returning

Martha M.
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Customer did not leave a comment.

Karen M.
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This was the best Uhaul experience I've had. I did on-line checkin and when I walked over to get the keys the workers out front saw me looking for the lockbox and told me where to find it. Then when I had trouble turning on the truck they showed me what I needed to do and asked if I needed anything else before walking away.

WILLIAM S.
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Customer did not leave a comment.

Donte S.
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Big location and but us at first in the last Row

JULIE S.
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We had so many issues with our last move. Reached out to the store manager but never heard back.

JOANNA G.
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Great service and professional attitude.

Amanda C.
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Customer did not leave a comment.

Julian P.
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Customer did not leave a comment.

John C.
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Very easy drop off process and professional employees. Thank you!

Brian C.
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Customer did not leave a comment.

Dieu C.
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Customer did not leave a comment.

GUINCO K.
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Seamless drop off.

Mark J.
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Vehicle was clean and low mileage. I am used to getting crappy trucks to drop off elsewhere. Manager was efficient and friendly.

Ashlee C.
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Customer did not leave a comment.

BYRON F.
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Customer did not leave a comment.

MICHAEL C.
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Customer did not leave a comment.

Rachael M. | First Impressions |
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I worked with the manager and he was GREAT!!!

april M.
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More friendly and understanding, no appreciation of good business

DERRICK D.
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Customer did not leave a comment.

Maree B.
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Customer did not leave a comment.

Imogene B.
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Customer did not leave a comment.

REYNALDO R.
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Clean interior cab of truck better. It was picked up but not clean of spills.

Anna M.
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Not enough employees for daytime service

Joseph D.
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Customer did not leave a comment.

lonzo S.
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Customer did not leave a comment.

Gilbert L.
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Great employees

William E.
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Awesome guy helped us check it in.

Jeff P.
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Customer did not leave a comment.

Julian P.
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The rep I worked with helped me in a dire situation where a house closing was not processed in time and he was extremely understanding of the situation. He helped my family's move much less stressful!

pedro s. | First Impressions |
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Thanks for all your help. Thanks. Pedro Santoya

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