Customer Reviews for U-Haul Moving & Storage of South Mountain

1,010 reviews

340 E Baseline Rd Ste 30   Phoenix, AZ 85042

(623) 209-7357

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(623) 209-7357

340 E Baseline Rd Ste 30
Phoenix, AZ 85042

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO H. 
Rating:
5.0

The woman who helped us today was amazing. I had PM instead of AM. We were in dire need of a truck and she made it happen. Janelle was amazing.

DENNIS L. 
Rating:
4.0

Your return person presents with an attitude, expects the customer to park the returned vehicle perfectly. If not he displays a long face is critical of the way customer's family parks and is insulting. He looks very unhappy and bothered as if he was "in male o pause."

GARY S. 
Rating:
5.0

Great customer service!!

Robert O. 
Rating:
5.0

The young man who helped me was very professional, very helpful! Cant remember his name but he was a slim guy with dreadlocks! Thank you!!

Warren M. 
Rating:
5.0

Every one was professional and courteous, experience was great!

JULIUS L. 
Rating:
5.0

There was a poison thing in the unit.

Crystal O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JLandon N. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
3.0

Customer did not leave a comment.

Cristobal A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Collette W.  |  Overall Experience 
Rating:
5.0

Check wheels alignment or tire balance Rolling door needs to be greased to hard to opened Doors hinds also need to be grease Other than that truck is ok for local rentals

Heriberto C. 
Rating:
5.0

Customer did not leave a comment.

Israel O.  |  First Impressions 
Rating:
2.0

For the Third time, at this location, I received a call a couple days AFTER RETURNING the equipment asking if I was going to return it. I mean if the guy on the lot returning equipment cant perform a simple function as closing a rental he should be fired. 3 TIMES This location has misplaced my rentals AFTER returning them! Get your shit together. The first time this happened they threatened to call the police and report it stole!! That has nothing to do with me.

THOMAS M. 
Rating:
5.0

Exceptional customer service provided by all of the employees at 340 E Baseline Rd.!! Especially Jannelle Fowler, she went above and beyond!! Thank you for the great experience! The Olivas Family

Israel O. 
Rating:
4.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Excellent customer service!!!!!

Michael C. 
Rating:
5.0

Great customer service at pickup and drop off! Much newer and nicer vehicle than the last rental from a different location. Very clean and organized location as well.

Kurt B. 
Rating:
5.0

Customer did not leave a comment.

ALONNA C. 
Rating:
5.0

Customer did not leave a comment.

ROD C. 
Rating:
4.0

Customer did not leave a comment.

LEVI D. 
Rating:
2.0

I think this location needs to implement a process for dropping off the trucks. When I brought mine back there was an employee in the parking lot who said he would take the keys and “take care of it” aka checking it back in. The next day I receive a call saying that the truck key is lost (they thought *I* misplaced it..) and that the truck is still under my reservation. Instead of watching the camera or looking harder / asking employees who were there I they chose to call me and give me a heart attack in an already stressful situation (as I imagine moving ALWAYS is.) I explained the keys were given to an employee / gave a description of him. Maybe ten minutes after getting off the phone I get a call back that they found the keys… Unnecessary stress added for no reason..

LA D. 
Rating:
5.0

Best customer service I have ever had. Store was very clean. Employees were very helpful and polite. Would definitely rent from them again.

CAMILO A. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Great service

Nicky G. 
Rating:
5.0

Change hours so customers can return trucks with no hassle

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

Ronald P.  |  First Impressions 
Rating:
3.0

Lousy service, incompetent staff, dishonest, will tell you one price and then overcharge you a different price, again and again. Taking our business elsewhere.

Brandon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA R. 
Rating:
5.0

Customer did not leave a comment.

TRINA F. 
Rating:
1.0

Customer did not leave a comment.

LASHANDA C. 
Rating:
5.0

Wish all uhauls had a dolly

SUZANNA J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
4.0

All the staff were helpful except for onw who rold me there were no 5x5 units available. I asked again with another agent agent and found out there were units available. Every other assoicate were very helpful.

David L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TONI R. 
Rating:
4.0

The owner is such a nice guy.

C T. 
Rating:
5.0

Customer did not leave a comment.

JULIE W. 
Rating:
3.0

I suppose all locations are similar. We had a bad experience, however, when driving down the road and the trailer we rented came off. When we picked up the trailer, we were told by the associate that HE had to attach it and he did. However, he obviously did NOT tighten it enough. Thank goodness for safety chains and that we were not on the highway anymore when it happened, because that could have been really bad. The trailer came off and hit the back of our truck. We had to come to a stop in the middle of the road. I would recommend more training for your associates or some type of tightening tool to use.

GLORIA A. 
Rating:
5.0

Need to have a better way of tracking things when they get delivered. Don't like getting phone calls every day for 3 days from someone looking to see why I haven't returned the equipment

JOSE R. 
Rating:
5.0

Kevin and Amerie provided the greatest customer service. They were very professional.

gene E. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
3.0

Customer did not leave a comment.

TIANA A. 
Rating:
5.0

Customer did not leave a comment.

Cristobal A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KHRISS L. 
Rating:
5.0

I pulled the 5'x8' trailer nearly 1000 mile. It was smooth & easy. Highly recommended.

MITCHELL S. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR G. 
Rating:
5.0

Customer did not leave a comment.

KAYLEE W. 
Rating:
3.0

Customer did not leave a comment.

SAMMY M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

BARBARA G. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
4.0

Customer did not leave a comment.

CARMEN P. 
Rating:
5.0

Customer did not leave a comment.

ORVILLE WARREN C.  |  First Impressions 
Rating:
2.0

Truck was dirty, customer service representative wasn't very informative..

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
5.0

Very friendly and knowledgeable about the rental

BETTY M. 
Rating:
1.0

There were several things that happened where U-Haul failed repeatedly to uphold the contract and services I paid for. First, the truck I rented was not ready at 5am, unlike I reserved it. It was scheduled for a hand delivery and I had to wait until 7am when the location opened. Besides going against the agreed services I expect from U-Haul, this had an impact on my small business. I rented to U-Haul to transport my equipment to a farmers market that began at 8am. The failure from U-Haul to have the equipment ready at the reserved time caused be to be at the event late, for which there is a $50 fee. Additionally, I wasn't able to start operating until around 9 a.m., so I lost revenue from the morning rush of customers, an estimated $300 loss for me. Then, the rate that U-Haul charged was $0.99 per mile, which was against the agreed upon rate, which was $0.69. The rep who spoke to me at the store said he didn't understand why my truck wasn't ready for pick up at 5 am, and that I should request this be investigated. I'm requesting an investigation on what went wrong. And I want a full refund for the $49 I paid for this reservation and a full refund of the financial damages U-Haul's failure cost my business of $350 (this doesn't account for the damages to my reputation and brand, by the way). Please escalate this request immediately and contact me to follow-up asap.

Angelica U. 
Rating:
3.0

Customer did not leave a comment.

SHIRLEY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROCKY O. 
Rating:
5.0

Customer did not leave a comment.

MARC J. 
Rating:
3.0

The staff was unprofessional. They never asked to see and ID or went over all the info they had on file in ase anything was incorrect. When I told them something was incorrect after seeing it on the printed paper, i was told "oh just come in one day and we can fix that". I mean come on, I'm standing right here just do it now. Very lazy…

Andres S.  |  First Impressions 
Rating:
3.0

The customer service rep was not overly friendly. BUT it was toward the end of the day and he was probably ready to call it a day.

Monica W. 
Rating:
5.0

Customer did not leave a comment.

Monique C.  |  Overall Experience 
Rating:
5.0

The checkin was quick and easy. Returning the truck was also simple.

WENDY K. 
Rating:
5.0

Only issue was that the trailer had a brake light that was burnt out. Small safety issue but regardless service was excellent.

paul H. 
Rating:
5.0

Put key return in a safer place in front of store

FRANK G. 
Rating:
3.0

Reserved a 26 foot truck 2 weeks in advance. The day I picked up a 20 foot there were 2 there. I ended up not fitting everything. And then charged for going over millage after explaining my drive the lady told me I had plenty of miles for the trip. Very disappointed

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Georgia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Great customer service

CHRISTIAN O. 
Rating:
1.0

Unnecessary charges were charge to my account. Car was returned, was stolen and I was charge with the fees after seeing it on camera that was clearly stolen and it was reported to the police. I was charge with the gas etc. that the thief has caused. I need to talk to costumer service ASAP. I was not satisfied with my experience.

KIMBERLY C. 
Rating:
3.0

There is no name on any door that says uhaul. There 3 doors to the building, very confusing. The key drop for 24/7 checkout is not easily accessible or even pointed out where it is.

LUCAS F. 
Rating:
4.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

One of the bags of packing blankets we got had damp, smelly blankets in it. Fortunately we had others to use. Otherwise, staff was attentive and truck in good shape.

LINDA P. 
Rating:
5.0

Check out guys were nice and very knowledgeable.

TAYLOR G. 
Rating:
4.0

Nice and efficient experience.

LORI H. 
Rating:
3.0

Customer did not leave a comment.

CAROLE C. 
Rating:
3.0

I ordered a truck days in advance. It was not ready when I arrived for pick up.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
4.0

Customer did not leave a comment.

Garry G. 
Rating:
5.0

The trailer when I used it I was only able to go less that 40 miles or the trailer will bounce.

GILBERTO Z. 
Rating:
4.0

Customer did not leave a comment.

Raul R. 
Rating:
3.0

Truck broke down before I made it to even load up. Took 4 hours before I was back on the road! Still hoping I get charged the correct amount for the rental!

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

Tiffany K. 
Rating:
1.0

Customer service was very terrible the guys that work there were willing to assist or spot Me when unloading a vehicle my wife had to help me well they're inside the office laughing about it I felt that this was very unprofessional the gentleman name is Steve and the other name is Jose Rodriguez Third Street and baseline location I will never use it U-Haul again terrible terrible customer service lazy workers

Al G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
2.0

We only wanted to rent the U-Haul -NO extras. The U-Haul showed up with a dolly and a large bag of moving blankets. This wasted a lot of space we were planning on being able to use. We also used 24/7 truck share and found the key drop slot to be very hard to find - all the way around the building. We had to wander around a dark parking lot at night to find it. Please post a sign in the front door if the business biting where the key drop is.

Christina W. 
Rating:
4.0

The van I rented was right up front waiting for me. When I returned the van, the gentleman who checked me out was polite and efficient.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

VANNESSA B. 
Rating:
4.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

alyssa c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

I’ve never put everything I own in a storage facility so I was scared but they were all very nice and helpful But always had to wait forever to get help in the office because they always had people in training left by theirselves And would have to go find the manager or someone to answer questions and help

tami s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Ebony O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARLANGA D.  |  Overall Experience 
Rating:
5.0

Guy who took care of me was great. Anyone who is that candid with customers at the end of a shift on a Saturday is a good worker

ROBERT N. 
Rating:
5.0

Awesome friendly place

RONALD B. 
Rating:
3.0

Only thing I don't like if you out on the 2nd of the mouth you still have to pay for the whole month meantime if you move in before the 1st of the month you have to pay for the days before the 1st that should work both ways

Latonia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana R.  |  Overall Experience 
Rating:
2.0

The setup in the parking lot is confusing, mostly due to no actual sign where to enter the facility, thus no idea where to park. Put a professional sign on your main entrance, not paper signs on all the other 3 doors and nothing on the actual entrance. You are a national recognized company and don't even have your name on your front door. The 24 hour dropoff process was very frustrating and not discussed at time of picking up the truck, even when I stated that I will be dropping off the truck after hours. This would have not been an issue if the online directions were correct, but they were not. The key drop was not where the online directions stated it should be and did not look like the drop box pictured online. Attempting to communicate with the number provided on the window of the store saying manager in charge was no success. It was only after attempting to drive behind the building where the key drop was finally located on the side of the building, where the online directions stated it was at the main entrance. That was frustrating. This location has been there for years, this is the first time I've used it, and was rather disappointed at the return process and lack of professionalism the location presents by not having proper directions for after-hours truck return and not having your name or simply the word "entrance" on your entrance. The truck was 100% nice, no issues and I appreciated the fuel economy meter installed as well. Thank you for your service, please fix the above issues and this would be a recommended place to rent a truck. Unfortunately I cannot recommend at this time.

lucas F. 
Rating:
5.0

Love

ARTEMIZA F. 
Rating:
5.0

The guys were so nice :)

ARTEMIZA F. 
Rating:
5.0

Customer did not leave a comment.

GIOIA K. 
Rating:
5.0

Customer did not leave a comment.

Scott F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MURRAY F. 
Rating:
5.0

This was one of the best uHaul experiences I have ever had. My past experience has not always been pleasant at other locations. Well done!

GREGG H. 
Rating:
5.0

I would only suggest they pay attention when a customer says what they are moving. I told them we were moving a piano which should have been obvious that we would need a ramp. We originally rented a 10ft truck which does NOT have a ramp. Luckily we thought to check before leaving the parking lot and went back in to switch to a 15ft truck.

JAYMALYN H. 
Rating:
5.0

Customer did not leave a comment.

Briana J. 
Rating:
5.0

Customer did not leave a comment.

paulo r.  |  First Impressions 
Rating:
3.0

The return process was not clear for open hours. The sign said to pull up, park and wait with the equipment…. I waited for over 15 minutes, then went inside…there was a line I waited in for another 10 minutes. The lady at the counter, when I finally got there was indifferent with a response “oh, you just dropping off, did you need something?” I wish I'd have known that they were not expecting to speak with me. I didn't even know where to drop the keys or what the expectations were for me on the return of the truck..

John T. 
Rating:
5.0

Customer did not leave a comment.

Ahsan A. 
Rating:
5.0

The young lady who helped us at the location was friendly, knowledgible, personal and professional. Please give her a raise, a promotion and a company car.

STEVEN H. 
Rating:
2.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Thank you — we appreciated the available inventory, customer service and location!

cindy M. 
Rating:
5.0

Customer did not leave a comment.

Tami M.  |  First Impressions 
Rating:
5.0

This is the best Uhaul in Arizona hand down

Love J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asia M.  |  First Impressions 
Rating:
5.0

Staff was very clear and thorough when explaining where everything was located and how to access the facilities. I was very pleased. The only downfall was that 2 out of the 3 doors were out of service which made moving in a bit more difficult but that is on the facility, not on the staff.

Yvette P.  |  First Impressions 
Rating:
5.0

Me gusto el trato amable de la persona que me atendió

Ernesto N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chyna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joanne K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ABDUL S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kamilla G.  |  First Impressions 
Rating:
4.0

Great location, great folks working . Very under staffed but, they did the beat they could do to take care of everyone.

William H.  |  First Impressions 
Rating:
2.0

Went in to get my unit and even though there was a very long line and about a 30 min wait....the gentlemen behind the counter were very nice and helpful. However, when I went to move into my unit....it had a sticker stating "needs cleaning." So I went to the office to inquire. When I walked up there; I asked a young african american male to assist me.... he replied back with "yo no hablo espanol." And began laughing (In front of another customer) I repeated that I needed help and he said it again. Not sire if he was being racist or trying to be funny but I thought this was being very disrespectful. I need this unit but I will never recommend this place to anyone for that type of service.

Mary L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason W.  |  First Impressions 
Rating:
5.0

No comments

Lionel V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Collette W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARROLLE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna P.  |  First Impressions 
Rating:
5.0

Gentle that helped us had upmost best customer service skills. Great experiences with this south mountain location. Great job!

brian a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAY K.  |  First Impressions 
Rating:
3.0

We should not be charged an additional charge for 24 hour access to get into our unit because some people do work pass the time you close at seven.

KATHERINE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fred W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHADELLE H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Serena M O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dorothy B.  |  Online Move In 
Rating:
5.0

thank you

YSELLA E.  |  First Impressions 
Rating:
4.0

Convenient, smooth checkin, friendly service

mark k.  |  Online Move In 
Rating:
5.0

The General Manager was great. Thank you Mr. DeAriane Loggins

Antonio P.  |  First Impressions 
Rating:
5.0

The gentleman who assisted me was extremely helpful and knowledgeable. He was patient and pleasant, I enjoyed my experience.

Georgia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PENELOPE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lillian J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew b.  |  First Impressions 
Rating:
5.0

Very spacious and clean from the parking lot to the storage unit. The staff was very friendly, helpful and knowledgeable of the company and answered every question perfectly. I forgot his name but he's the black guy that was there around 11am on the 25th, that's who helped me.

Skye H.  |  First Impressions 
Rating:
1.0

The staff = very good. This is however a former H-depot or Big box store and so you cannot easily drive up & unload big items . We had a 3 bedroom house & my 2 children and I TRULY struggled to get our stuff through a smaller (like a front door width) back door of facility. I was told ALL the front units near the double doors were 'in use'. They should advise location of doors & size in the climate controlled areas. It's COVID times and everyone needs storage - but not a great choice for me . I advise go and "see" units available FIRST! It IS however SPOTLESSLY clean.

EMILIE B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROSE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dawn b.  |  Online Move In 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top