Customer Reviews for U-Haul Moving & Storage of South Los Angeles

3,537 comentarios

11020 S Vermont Av   Los Angeles, CA 90044
(North of the 105fwy on Vermont)

(323) 756-8744

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(323) 756-8744

11020 S Vermont Av
Los Angeles, CA 90044
(North of the 105fwy on Vermont)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

N/a

Ruth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
5.0

Amazing customer service I love going to this location it's always a smooth process

Cindy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaun C. 
Clasificación:
5.0

Keep having good customer service I have no complaints thanks again

mary F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
4.0

Attitudes

Courtney W. 
Clasificación:
5.0

I am grateful to the crew at this facility

MARIE G. 
Clasificación:
5.0

Very professional attention friendly staff for sure I come back to this location

Marco G. 
Clasificación:
5.0

El cliente no dejó un comentario.

wilber D. 
Clasificación:
5.0

Everyone was super nice and extremely helpful…

Jeanette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime T. 
Clasificación:
5.0

Great Customer service

TOMMIE M. 
Clasificación:
5.0

Staff was VERY POLITE & FRIENDLY

LOIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
5.0

The truck I used was a very high mileage vehicle and a gas gussier and the right door could not be unlocked from the outside because the lock had been popped by a thief who probably broke in the vehicle. I am a regular U-Haul renter. I noticed that a lot of vehicles at this location were old,is this how you treat location in low income communities. The employees were excellent at their duties.

Darryl B. 
Clasificación:
5.0

The contract confirmation email I received on 9/2 indicated my pickup location was supposed to be 964 S. La Brea, Inglewood CA. I was not informed of a location change until I arrived at the Inglewood store, and had to make an extra trip out to the Vermont location. I mean, it worked out, and the gentleman who helped get us set up was VERY professional, but it would have been better to know about that up front.

Cindy D. 
Clasificación:
2.0

Most of the truck was clean but I did receive a truck with graffiti on it. The person cleaning the truck did not finish cleaning the front side of the truck.

Johnny S. 
Clasificación:
5.0

Customer service was great. I appreciate the game that took the return in. He was very nice.

Jazmin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yvonne H. 
Clasificación:
5.0

The customer representative that assisted me was awesome. She is definitely an asset to your company. She was courteous , knowledgeable and works very well Under pressure! I observed the interactions with other customers while waiting in line, who were not the nicest and some very pushy. Our customer representative was very patient to say the least! I only wish I could of gotten her name.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
4.0

The passenger side door's lock was broken and came out when I tried unlocking it with the key.

Barry F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnny J. 
Clasificación:
5.0

Don't change a thing!

michelle L. 
Clasificación:
3.0

Didn't get a phone call for /before charge NEXT DAY

Kevin M. 
Clasificación:
4.0

Office staff is a little slow. Outside staff was AMAZING! Jimmy C., is a definite asset to your company! Due to his professionalism, I will be renting another truck next month!!!

Violet Q. 
Clasificación:
5.0

Everything good

Juan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina C. 
Clasificación:
1.0

My 26' was not available even though I reserved in advance.

Dean W. 
Clasificación:
5.0

Top off gas tank

Victor D. 
Clasificación:
5.0

By far the best location in Los Angeles. The customer service is excellent and the manager Luis is beyond helpful and amazing. I will definitely recommend to friends/family.

Moenay S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAIME M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliezer D. 
Clasificación:
1.0

The workers don't know how to do their job they need a lot of good training with a understanding of their job. I will not be going back to this location and I will be telling people not to go to this location also.

Sabina Y. 
Clasificación:
5.0

Everything was as expected.

Jeremiah C. 
Clasificación:
5.0

Have gas in the vehicles, it was in empty when I picked it up 😡

Pauline B. 
Clasificación:
5.0

Nothing Friendly employee always with a smile. Neat. Speedy and accurate

HENRIETTA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuvicela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akirah M. 
Clasificación:
1.0

Employee and Manager was there did horrible customer service to me upset jimmy he was nice but others was horrible. They did treat bad. Made me come over three times same place to get the truck I reserved. First they cancel my reservation and my truck to other person. Then he said other truck coming at noon . I ask for that one gave to someone else. Then later came back third time they lost the key of truck. I lost over 2 closed to 3 hours. I pay for uber for 4 times. They me other locations, they said my reservation was never complete it. I had movers waiting for me getting pay per hour. I lost so much money. They could care less with attitude I got from them.

MARIO G. 
Clasificación:
3.0

Hire more people. They had so many customer and only 4 people. There are 2 at the registers and two outside helping hitch.

Estela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

The staff was on point!!

KAREEM D. 
Clasificación:
4.0

El cliente no dejó un comentario.

dina R. 
Clasificación:
3.0

More employees

ADRIAN S. 
Clasificación:
5.0

Amazing customer service and special shout out to an employee that helped me out on 8/4/22 checking in and out was an excellent experience with his help I can't remember his name but he definitely has amazing customer service skills. He definitely deserves a raise!

Cindy W. 
Clasificación:
1.0

When I picked up the truck the whole front end was crashed in and it was a complete mess. It was not clean. When I started driving it I realized the air-conditioning was blowing hot air and it was 105° where I was going. The truck ended up having to get a maintenance person out and they said the hose for the Freon was broken. I almost got heat stroke in the desert and I had to drop it off at a different location because I couldn't drive it home. They still charged me the full amount for the truck..

Kristen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
1.0

The truck that I reserved was not available. I was also charged twice because of this mistake.

Jaqueline M. 
Clasificación:
5.0

The person who assisted me made sure I had everything I needed. Very good customer service.

ANGELO H. 
Clasificación:
4.0

I was in line for 40min+ with only one employee at the desk. Snuck the insurance in on me. CLEANEST & NICEST restroom I have ever seen in a business ++++

F. Eugene D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

California F. 
Clasificación:
5.0

El cliente no dejó un comentario.

California F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annise B. 
Clasificación:
3.0

Repair or replace the broken mirrors and A/C . Train employees to speak professionally to customers when they had over the truck and greet them.

Stephanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shemiaa C. 
Clasificación:
5.0

The manger and the staff worked well together and fast. The line was long and I was like pressed for time. By my surprise the worked the line really well together and got me out of ther supper fast. Thank you staff on Vermont!!

Timothy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anita K. 
Clasificación:
5.0

People here are friendly and they help you out.

CARLOS H. 
Clasificación:
5.0

Both of the gentlemen inside and outside the older guy were helpful. Answered all my questions.

SHERYL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
5.0

Great workers, positive attitudes, eagered to help customers! Great experience all the way around! I will patronize them again! Thanks for another successful move!

Carl T. 
Clasificación:
1.0

I requested a 15ft long and it was confirmed by customer services, and when I got there I got 10ft. Also the truck had not radio and driving 8hrs with out music is bad,also the truck didn't go over 75miles per hr.the truck was dirty.i call couple times to file a complaint.nobody was able to help me.overall was bad.

Humberto M. 
Clasificación:
1.0

Luis Serrano, the general manager, was awful. He was dismissive with me, and rude. I explained how concerned I was for my trip across the country, and wasn't too excited about the oldest tow dolly he chose to provide. Originally, his staff had picked out a fairly new model of tow dolly that appeared in excellent shape. That's when Luis budded in, and insisted on another tow dolly that was parked at the very back of the lot, with several newer tow dollies in front of it. The staff had to move several tow dollies out of the way to get the old worn out model that Luis insisted I use. Then after showing me how to hook up the tow dolly, and instructing me to strap up the wheels of the car I was towing, Luis walked off into his office as I was only half done. His own staff (standing there) said to me with a sarcastic tone:" wow...that's some great customer service". I looked at him, and we both shared a look of concern. He explained that he had only been on the job for 2 weeks, and didn't really know what he was doing, and also that LUIS had been that way with other clients/customers too. I went into the office, under a lot of stress with my wife and two toddler boys in the parking lot waiting, and asked him to finish helping me with the hook up of my car to be towed. He said he was busy. I said, "Listen, I can't pull out of here with my wife and kids, towing my wife's car with my truck, across the country, unless I feel fully confident in the equipement I'm renting". Luis said, "I looked at it, and it's all good". I said, "well, at least come and go over things with me, to make sure I'm fully up to speed and hooking things up, and re-checking things along the 9 day trip". Luis responded abruptly with: "I can't help you right now, because I'm busy with a client!". I was totally shocked. Who am I, I thought. I'm a client/customer too, and I'm being treated like garbage, right before a cross country trip with my family and all our personal belongings. Two of his own staff (who witnessed the way he spoke and treated me) both confirmed that he was often like this with other customers, and gave me a pamphlet with a number to call and complain. I was also told that if I had any trouble with the (old worn out) tow dolly provided, that with the insurance I paid extra for, a new tow dolly would be provided and rushed to the location I broke down at. Well, sure enough the crappy tow dolly did break down, and I spent over an hour on the phone trying to get things figured out that evening (after another 9 hour day of driving) which was the last thing anyone wants to do after a long day of driving. I ended up having to pay for an extra night at a hotel, due to all the time it took to get a new tow dolly. I also had to drive further out of my way than our (already) long trip to get the new tow dolly, because it was not brought to my location like I was initially told. I was also told over the phone by a lady named Hayley (from customer service, when dealing with the replacement of the broken tow dolly) that a discount would be provided, due to all the extra trouble and stress that was caused on our trip. I thanked her for her help, but recently I called my credit card company, and no such "discount" had been given.

Andre B. 
Clasificación:
4.0

The staff at this location are very courteous and highly professional.😇

Herman B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Junuen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christiana L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelin R. 
Clasificación:
5.0

Everyone was great, friendly, helpful! Thank you for everything

Jessica B. 
Clasificación:
1.0

My debit card information was stolen and used to send money to a green dot also the truck was loud like a train I think it had an exhaust leak they said all the trucks are raggedy I Try to use this location because it's close but the trucks are rough

charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetria P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
3.0

I will be using UHaul again to assist with my moving needs...TY

Bruce April M. 
Clasificación:
4.0

the customer service was professional and fast. I made a reservation and the U-haul associate processed my reservation excellently. The pick-up truck ran amazingly. They checked on me when I did not return the truck at the time I had indicated in my reservation and they did not make me feel like I was in trouble for not returning it at the time I indicated. Thank you for that. The return was easy as I turned it in the second day after hours. I have not yet checked the charges, so I hope this excellent review will stay this way. Thank you for the easy process. Moving can be very stressful. This process made it less stressful and I appreciate it.

cheryl H. 
Clasificación:
1.0

We rented a uhual and when we got home, we opened the back to discover it was full of trash, cigarette buds, clothes, and even a needle. The truck smelled like cigarettes. We had to clean it off and sweep it in order to put our belongings in there.

saul A. 
Clasificación:
5.0

This location is very clean, well run and organized! Very friendly staff! Easy pickup and return process. And well stocked with boxes, tape, and other moving materials. Highly recommended!

Toni V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

lodie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christiana L. 
Clasificación:
5.0

Hello My cargo van wasn't clean; however, I received excellent customer service from your staff.

Essie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JABBAR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marco R. 
Clasificación:
1.0

When I arrived to the location I was told trailer I had reserved Was not available. No one ever called me to inform me. Person over the counter was rude, never offered an apology. Spoke to the “scheduling manager” over the phone who was also rude. I ended up spending more money than planned since I ended up renting a van. I had to pay for gas and miles. Before I left, van dashboard was marking low tire. I told an employee and he said it was a sensor. Next morning when I woke up I had a flat tire. Because of the flat tire I was late to where I had to be. While there tire became flat again. I called uhaul to speak to a supervisor, I was told no one was in. That i would be getting a call. The entire situation inconvenienced my business and day. Uhaul needs to train their employees in customer service. Also someone needs to call customers to inform if something isn't available. I wad refunded $50, but that still doesn't cover all the expenses I had to make because an error you guys made. Still waiting on the call from a supervisor.

Carmen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jireh H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marta S. 
Clasificación:
5.0

El cliente no dejó un comentario.

mauricio A. 
Clasificación:
5.0

Very good customer service!!

Wendell T. 
Clasificación:
5.0

Just keep doing what you do, GREAT CUSTOMER SERVICE, LOVE THE HANDS ON CARE PUT OUT BY YOUR EMPLOYEES....

Lawrence B. 
No se han enviado comentarios para esta ubicación.

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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
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    ¡Tenemos la selección más amplia de la industria!

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