Customer Reviews for U-Haul Moving & Storage of South Loop

4,213 comentarios

500 W Cermak Rd   Chicago, IL 60616

(312) 492-8001

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(312) 492-8001

500 W Cermak Rd
Chicago, IL 60616

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Custer service was very professional and very therill

Kerry T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valeria E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay F. 
Clasificación:
5.0

Gratitude

Darryl T.  |  Overall Experience 
Clasificación:
5.0

Vanessa was friendly and helpful. The location was clean and in a perfect location for ppl living in Pilsen.

Roberto L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tenia B. 
Clasificación:
5.0

Vanessa was wonderful and amazing help with my reservation, thank you Vanessa!!!

Marcus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

Jason was extremely helpful and nice to work with.

Richard S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cherry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patsy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
4.0

Confirm the drop off location before it gets there. People need to book movers ahead of time, and not knowing the location ahead of time is nerve wracking.

Yasmin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
4.0

They rarely answer the phone when you call.

Katherine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill F.  |  First Impressions 
Clasificación:
3.0

Price increase was too much.

Trena H.  |  Overall Experience 
Clasificación:
5.0

Jason is a great guy very understanding I definitely would recommend!!!

RODNEY P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RandyP T. 
Clasificación:
2.0

They called me as though I didn't return the dolly that I rented. I returned the dolly leas than an hour after I rented it by following the guy that works there, his directions. He told me to return it to the back of the equipment return garage. When I returned it I stood there for a minute and Finn ally got someone's attention. Luckily I took a picture of the dolly in the garage bc it's probably still sitting there

Vincentia E. 
Clasificación:
5.0

Jason's the man over there. I love his facility and the way runs it! Great staff!! Keep up the good work. Tough shoes to fill.

David M. 
Clasificación:
5.0

I would be using the rented vehicle for the next three days, out of State and it performed great. Thanks again to Jason and his staff for making this a pleasure! Everyone there makes it easy to keep coming back.

DAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candy Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

jasmine a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jasmine a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARMAINE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas E. 
Clasificación:
5.0

Jason was amazing! I'll come back just because his level of service!

Jaqueline R. 
Clasificación:
1.0

I rented movers through the website and there were no instructions on how to do this. The movers required the confirmation code to start moving little did I know this released the funds for the movers. Additionally, they ripped my couth and broke multiple items in the move. They also had a mover show up high and he had to be escorted off the premises. They left me mid-move and packed my storage unit dangerously. I had to reorganize the storage unit and finish the move by myself. This was an awful experience. As I attempt to file a claim although Uhaul promotes the service they do not help you with the claim at all and leave you to try and get the funds back from the individual movers.

Brisa R.  |  First Impressions 
Clasificación:
5.0

Waited 10 minutes for a worker to show up when I dropped off the van. A worker did not show up and I had to go inside to look for someone to help me. I was then helped immediately. All workers at this location are very friendly.

Marc P. 
Clasificación:
5.0

You're a well light site adorably by the river lofts storage availability?

Donald S. 
Clasificación:
5.0

Got a full tank of gas at point of origin- thank you!

Peter M. 
Clasificación:
4.0

Very professional personal,

JULIUS C. 
Clasificación:
5.0

The Manger Jason and the associates at this locate was very accommodating.

Sharon N.  |  Overall Experience 
Clasificación:
3.0

What's not happy

Angelo F. 
Clasificación:
4.0

El cliente no dejó un comentario.

anthony b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry O. 
Clasificación:
3.0

Customer service was below average. I paid for moving pads and was not given them which slowed my moving process significantly. It took a long time for someone to answer the phone and the mobile sign-in process was unnecessarily complicated.

Sophia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

Every staff member I encountered at this facility had great customer service. From move-in, truck rentals to move-out my experience was wonderful. Thank You!!!

Marlon C.  |  Overall Experience 
Clasificación:
3.0

The truck was dirty inside….the rental equipment I reserved was not available and I was told to go to a different location. I was given a 50$ credit for the inconvenience, but I'd rather things be at one location. The staff at the Bridgeport location were rude and not knowledgeable about the equipment specifically the car tow. A male staff member made it his point to walk away as another female staff member tried to help with the assembly of the car tow.

Bene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

Friendly, helpful, informative service.

Vicki T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri R. 
Clasificación:
5.0

Great clear process, thank you!!

Samantha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyssette M. 
Clasificación:
2.0

I stored my belongs in clean containers. When I went to retrieve them every item was covered in dirt and plaster dust and some with plaster putty/ caulk. Whatever it was. No consideration was taken by management or whatever company they hired to do whatever work was done to cover the tops of our stoarge units which were open. I notified management 2 times and did not receive a call back when they were not addressing something else. Very disappointed at management for this.

CAROL R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose Z. 
Clasificación:
5.0

Overall good experience. No checkout problems and very efficient.

Michael S.  |  Overall Experience 
Clasificación:
5.0

Personal amable

cleveland H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latheshia V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAELA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Salome J. 
Clasificación:
5.0

I had to drive to three different uhaul locations to find somewhere to drop off the uhaul. Many of the places did not answer the phone when I called in advance, and they did but have voicemail boxes set up. The location we did return at was fantastic, but the process of knowing where you can/should return could be improved.

Jorg T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cadmium B. 
Clasificación:
5.0

Awesome location, wide array of choices and excellent customer service!

Saejin M. 
Clasificación:
5.0

Everyone is helpful from the moment I walk in and when I return the vehicle! Makes my day go smoother!

DAN W. 
Clasificación:
5.0

The person That service me for picking up the rentAl was so very nice and was very knowledgeable about every question we had to ask I think is name is Eden kudos

SHyronda G. 
Clasificación:
5.0

Excellent service

Jeffrey E. 
Clasificación:
2.0

I was never given all of the instructions on pay rate on delays I was never notified by email they stated that I got mail I never got any mail all around poor performance by the team

ZACHARY F.  |  First Impressions 
Clasificación:
5.0

Jason thank you very much for all your help, you are a wonderful human been!!!

Lyssette M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth S. 
Clasificación:
5.0

Amazing check in experience! It was super smooth and fast. No issues. Amazing UX! Love the self check in

Karl E. 
Clasificación:
5.0

Best experience with any uhaul or storage facility ever. Great staff, clean facility. Super easy. Thanks!!

Peter W.  |  Overall Experience 
Clasificación:
5.0

During this pandemic I lost my 1st husband had Covid twice and I'm battling with the financial strain of being off work and through these very difficult times Jason, Vanessa and the Uhaul South loop family worked with me and even kept me from losing my storage and for this I'm forever grateful. God bless and continue to be a blessing to your customers!!

Nefertari L C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth J. 
Clasificación:
2.0

When vehicle was received, i documented that gas was about 2 clicks below the 3/4 mark. i returned the vehicle with more gas then provided and was charged 21 dollars fee (20 dollars for service and 1 dollar for gas) because i didn't fill it all the way up to 3/4 mark.

Tzu N. 
Clasificación:
5.0

All the staff were great, very accommodating. I would definitely return.

Courtney G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rohit R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JATINDRANATH T.  |  Overall Experience 
Clasificación:
5.0

Would absolutely do this again!

Heather A. 
Clasificación:
5.0

Juan was extremely professional. He showed us around and is very personable and knowledgeable.

joseph s.  |  First Impressions 
Clasificación:
5.0

Cargo van was great... only one thing I can suggest is to have more than 1/8 of gasoline. As soon as I drove away from uhaul the light for gas came on. Otherwise everything else was good.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josue P. 
Clasificación:
5.0

Vanessa was excellent to work with in Chicago. I did not get the woman's name in Lenexa but when I truck would not start she quickly went into fix it mode. Great staff at both ends of our trip.

PAMELA M.  |  Overall Experience 
Clasificación:
5.0

U-Box was delivered on time. Truck rental was efficient. The move went well.

MARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jimmy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie C. 
Clasificación:
5.0

Very quick & friendly!

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLYE M. 
Clasificación:
5.0

Great staff. Professional and nice.

Kenneth H.  |  Overall Experience 
Clasificación:
5.0

Same comments as above.

Mark K. 
Clasificación:
4.0

El cliente no dejó un comentario.

GAIL P.  |  Overall Experience 
Clasificación:
4.0

A lot of marijuana smoke in the building on the majority of our visits. Perhaps from the rent-a-studio upstairs, but it was even strong on Level 2? Consider better enforcement of no smoking policy.

Marshall K.  |  Overall Experience 
Clasificación:
5.0

Good customer service all the way through the process.

Rita K. 
Clasificación:
1.0

I was charged twice which made my account overdraft. Now my money is short and I have to pay an overdraft fee that I-Haul caused

IFALASE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hayden G. 
Clasificación:
3.0

I did not interact directly with the warehouse in Chicago so just gave "Average" rating for them (the Moving Help people did). Pickup in Chicago and delivery in Ojai CA were both done very professionally and on time, and all our goods arrived in excellent condition - nothing broken! I received only 12 furniture pads instead of 24 in Chicago. Also, it would be very helpful if U-Haul provided tracking/updates when a U-Box is in-transit to reassure me that it will arrive on time. Would definitely do U-Box again.

LANCE F. 
Clasificación:
5.0

I have a storage unit at this location. All of my ckean bins were covered in dirt and dust. Filthy to the touch due to a construction project. This is not right and we shoukd be comoensated.

Wisdom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEELIMA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISA R.  |  First Impressions 
Clasificación:
5.0

I was a customer for 10 years while living mostly out of state. The communication between this facility and myself was top notch over the last decade. The staff was extremely helpful and nice when I finally came back to clear my unit. The storage area was much nicer and the security was upgraded since I last step foot here. No shortage of carts either. Overall, I would definitely recommend this place! Thank you for keeping my stuff safe for a decade!

VERONICA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Konesha R.  |  Online Move In 
Clasificación:
5.0

I believe all vehicles should be given to the customer with a full tank of gas. 2nd time I rented a vehicle and tank was partially filled and so I have to "guess" how much gas to put in before I return it.

Michael R. 
Clasificación:
5.0

Person who helped me was amazing and very helpful

VICTOR T.  |  First Impressions 
Clasificación:
5.0

The person who helped me was absolutely amazing and very helpful

Victor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYDNEY D.  |  Overall Experience 
Clasificación:
5.0

From Jason to Victor, the people and service of this Uhaul make my day better! Thank you again for making this part of my work/business rewarding!

DAN W. 
Clasificación:
5.0

Friendly, courteous and knowledgeable staff

Rommell D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN W. 
Clasificación:
5.0

I don't have any suggestions for improvement, I really had no problem with the location of the truck nor the employees, it was a really great experience!

Jade E. 
Clasificación:
5.0

Jason was absolutely fantastic. Put himself in the customer's shoes which is something you don't see very often. He was consideration, understanding, and knowledgable - great leader!

Anthony D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nihar J.  |  Overall Experience 
Clasificación:
5.0

I've rented from this location twice now. The most recent truck was not in as good of condition as the previous. Nonetheless, the service from staff is very good.

roy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candy Y. 
Clasificación:
4.0

Jason was great in handling a challenge we had to deal with on our moving into storage. His immediate attention and personally making adjustments was really appreciated. Very clean space and I recommend it.

Michael H.  |  First Impressions 
Clasificación:
5.0

Good job.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry X. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALYSHAH A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rojelio A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO G. 
Clasificación:
5.0

Super nice and helpful staff at this location

Cameron U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xacundo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nation G. 
Clasificación:
5.0

Prompt and outstanding service. No complaints.

Daniel M. 
Clasificación:
3.0

This was not the original drop off location. I was told to drop off at 665 N Halsted but when I got there a very rude attendant told me he wouldn't take my trailer because they had too many already. How is this my problem? He told me I had to take the trailer to a different location, 3 miles away in Another part of Chicago. I don't have time to tell you how this screwed up the rest of my day. He said his name was John but I doubt he gave his real name. If you are looking to trim headcount, John is your man. He should not be customer facing or you will lose customers like you lost me.

Erin S. 
Clasificación:
5.0

this was the second location i was sent to. the first was HORRIBLE. screaming and yelling because they had no room and were mad at uhaul - who sent me there!

Elizabeth N. 
Clasificación:
5.0

Everyone was friendly and cheerful. Fernando who helped me was very professional, courteous, and he was able to answer all my questions, and he helped me go through the process smoothly.

SANDRA Y.  |  First Impressions 
Clasificación:
5.0

The manager is amazing, very kind, and very personable. I HIGHLY recommend.

WILLIAM E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTAE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenyatta L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA H.  |  First Impressions 
Clasificación:
5.0

Elevators being broken was a big inconvenience and kind of scary! Also, I think people throwing events often use the moving Carts and don't return. Also a big inconvenience that is hard for a customer to work with. Thanks for always being helpful. Apart from the elevator problems, great spot.

Amanda A.  |  Overall Experience 
Clasificación:
5.0

Todos son muy amables y eficientes. Forman un gran equipo. Felicidades!! 

Juan U.  |  First Impressions 
Clasificación:
5.0

The staff did a great job showing me around and instructing me. The are very kind and the spaces are very clean. Well lit too! Would recommend

CHRISTIAN V.  |  First Impressions 
Clasificación:
5.0

The staff were so helpful and really nice. Picking up and dropping off were really quick a day easy. Would def recommend

CHRISTIAN V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY C.  |  Overall Experience 
Clasificación:
5.0

Everyone that I encountered was friendly and helpful

SHASHANAH L.  |  Overall Experience 
Clasificación:
5.0

Sheena and James are the best!!!

Jacqui P.  |  Overall Experience 
Clasificación:
5.0

Much better than other storage facility that I was using.

Queen M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Naimah H.  |  First Impressions 
Clasificación:
5.0

An employee named Jasmine was really kind to us because arrived to the office right around 7 but I am really grateful for her help!

Asante Y.  |  First Impressions 
Clasificación:
1.0

Staff was not helpful at all. I had a reservation for a specific type of unit and specific price. When I got there, one female staff said, my reserved unit was not available, and I need to pay a higher price for a different unit. When I asked to speak to manager Jason, who was rude and unprofessionals. Just said": " we can sit here and argue all day, there is nothing I can do". Would not go there again

xinqi d.  |  First Impressions 
Clasificación:
5.0

Secure, easy access. I fully trusted that my possessions were safe

BENJAMIN K.  |  Overall Experience 
Clasificación:
5.0

Staff was amazing

peter k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig W.  |  First Impressions 
Clasificación:
5.0

I worked with Fernando to select a storage unit. He was knowledgeable, friendly and easy to work with. He helped me secure the perfect storage unit. Then he consulted with me on making sure I had all the packing supplies I needed. Fernando has top of the line customer service skills and I would highly recommend him and this uhaul location to friends.

Alyssa F.  |  First Impressions 
Clasificación:
5.0

Management and staff are superb

NQ C.  |  First Impressions 
Clasificación:
5.0

The location is great. It was convenient and clean. The staff was extremely helpful and great.

Matthew S.  |  Online Move In 
Clasificación:
5.0

Great 👍

ALEXANDER I.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Merida S.  |  Online Move In 
Clasificación:
3.0

I was given a unit on the 2 floor that wasn't clean and had a fairly large rat trap in it. The uhaul representative was working the front desk alone, so she was unable to show the unit. I received the first month free with my uhaul truck purchase, so she just processed the reservation and gave me directions to get to the unit. After seeing the unit, I immediately wanted to cancel. I went back to the office and she apologized and gave me a unit on the 7th floor. The units were recently renovated and clean so I decided to keep the storage unit.

DION H.  |  First Impressions 
Clasificación:
5.0

Cheese

DANIEL C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianey V.  |  Overall Experience 
Clasificación:
4.0

Very helpful ! The staff was fantastic!! I just did not like swiping card system with storage. And the fact that I didn't get a full tank of gas with the truck. But free month of storage was awesome! And I will never forget that offer and will always go with uhaul!! Thanks

EDWARD L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria F.  |  First Impressions 
Clasificación:
5.0

Daniel helped me set up my storage locker, he walked me through all the steps and showed me all my options and prices to store my 1 bed apartment full of items and furniture. The storage facility was newly constructed, well equipped and maintained professionally. It also had indoor climate control 7th Floor. 10/10 would definitely recommend storing your items with U-Haul.

Aditya G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany B.  |  First Impressions 
Clasificación:
5.0

Jasmine was very helpful at the desk.

Sandi R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Danielle E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nyerre O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn G.  |  First Impressions 
Clasificación:
1.0

Three door entrances were not working and one tenant was using two entrance locations!!! Was not able to access my designated storage space, were heavy construction sheets on the floor. Staff moved me to a different location fast!

CLAUDIA L.  |  First Impressions 
Clasificación:
5.0

One of the greatest experiences I've ever had with a storage facility. From the cleanliness to the hours of availability and overall operation. I was really impressed. Vanessa or Veronica (name error) the manager was excellent.

Anthony S.  |  Overall Experience 
Clasificación:
3.0

Lower the storage fee for a 5 x 10. It is unaffordable.

Tonya H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

QIANA A.  |  Overall Experience 
Clasificación:
4.0

The service and location is good I didn't give it an excellent because the storage size I reserved wasn’t available and I wasn’t made aware until i was there to move in so I had to spend more money on a extra unit

Carmen M.  |  First Impressions 
Clasificación:
5.0

Great service

Adam C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

victoria w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanislaus N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus P.  |  First Impressions 
Clasificación:
5.0

During this pandemic I've suffered so much loss...My Husband and I had covid-19 and are experiencing financial difficulties and back to back deaths in My Family causing even more financial strain and Jason and Victoria have been Empathic and Understanding with allowing Me to keep making payments and holding on to my unit!! God Bless Them

Nefertari L C.  |  First Impressions 
Clasificación:
5.0

I am thankful for a facility that is convient, well secured with 24 hour access and at the right price. I will always recommend my friends and family to you all. I will rent from you all when I need another storage in the future.

David W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LILIANA F.  |  First Impressions 
Clasificación:
5.0

Great so far hope to continue doing business with you

Jason R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Flossie W.  |  Overall Experience 
Clasificación:
5.0

Staff was courteous,and very helpful.

Felix B.  |  First Impressions 
Clasificación:
5.0

The storage prices were a little expensive. However, my overall Uhaul experience was excellent! I really appreciated having moving trucks and pulling trucks available within the storage. In addition, having the option to leave gently used items in an area for someone else to utilize. The staff was always very helpful. ¡Gracias!

CASSANDRA S.  |  Overall Experience 
Clasificación:
3.0

The team is very quick to dismiss questions. I asked what storage unit would be best for a full size couch and clothing and a few boxes and was told "step to the right and make your decision" I asked if there was a common unit for someone moving a few items and was told from someone differently. "You know your items" and nothing more. I just wanted a general answer of what is common and was dismissed with short answers with rude delivery of message. The facility is great the people are very disrespectful and disappointing

Dallas J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuri B.  |  Overall Experience 
Clasificación:
5.0

Jason and his staff are quite good at what they do. This move was a downsize to a smaller storage unit.

Dave P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRANDA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josephus R.  |  First Impressions 
Clasificación:
4.0

They didn't recommend the very correct size of storage to me. It should be more practice.

FAN Y.  |  First Impressions 
Clasificación:
5.0

The best

Josephus R.  |  First Impressions 
Clasificación:
5.0

Great customer service help and support

Henry M.  |  First Impressions 
Clasificación:
4.0

Our storage unit ended up being very easy to get to, and there were carts that helped us get everything efficiently! Only small snag was that the first space we selected was actually a really strange shape (not rectangular) with a support column making an 18" x 18" space in the unit unusable. But switching out of that unit was very easy!

ANDREW MUSSO R.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful staff

Teri T.  |  Overall Experience 
Clasificación:
1.0

Supposedly climate controlled on my floor, but it was always super hot - in the 90s at least! (July-August) Even at night, after sunset and it was cool outside. Being there for very long, especially lifting heavy items, was leading to heat exhaustion. Clean, but not well maintained. (Still under construction so there were no lights in my area until the day I moved out, and construction materials every where.) Elevator does not align with floor on my level, so getting carts in/out, especially full/weighted, was nearly impossible at times and items often fell in the attempt to get in/out of the elevator. Carts are badly designed with a weird center wheel that is larger than the others which also made operating them difficult. One cart was even missing a front wheel. Two TV shows film there all the time and have a set in the building (seriously, they do), so access was a constant problem. The street was almost always blocked off by the police, day and night. Even when the police weren't there, all of the crew's big trailers and trucks were. Plus the people and their equipment were usually blocking most of the doors to the loading docks. It took me a week to find a time that worked for me that I could also drive into the loading dock to load my stuff. By then, I didn't have time left so instead of multiple trips in my vehicle, I had to rent a van to move it all in one trip. Also that day, one of the elevators was unavailable, plus the film crew had so much going on (and of course it was my floor they were filming on) that I was constantly waiting for the only elevator the cart could fit in. What took me less than an hour to unload at my destination took nearly 4 hours, in extreme heat, to load at the facility because of the film crew. At first the TV shows filming there was cool, but then it became a major problem for me when it was all the time. Finally, the customer service is horrible! When I moved in, I was driving in from out of state (7 hours), so arrived late in the day. The woman that checked me in said she temporarily gave me 24 hour access so I could get unloaded - I had to drive back the same night (that's a whole other issue relating to multiple Uhaul locations in another state). But come 10pm, when I was only half way done unloading (I was doing so alone, so it took a while) I was suddenly locked out of the elevators! My unit was still wide open and I couldn't even get up there to close it! Clearly the woman didn't actually do what she said she was going to do. Staff follow through is a real issue at this location. I then spent nearly an hour on hold to reach a human being, who then had to try to reach the location manager at home, which took forever (understandably he was asleep at that hour), who then gave me access from home. I was able to finish unloading, but being 2 hours behind and exhausted, I ended up having to stop at a rest stop and sleep in my vehicle on the way back. I was also late getting back home to the people waiting to help me with the next load so I could be out of my apartment by my move out time. (Multiple trips was due to problems at multiple Uhaul locations in that state.) BTW, you can't call any location directly, which is idiotic. When I moved out, I physically gave the key card to someone in the office who said she was going to close the account. The following week I was billed for the next month's rent. I had sit on hold for over 30 minutes to get this corrected, but even then they had to send a message to the facility and have them call me back, which took several hours. It was finally corrected, but it shouldn't have happened at all. Also, the van I rented that last day from this facility, there was an extra $15 charge I also had to have corrected - they are incompetent or something! I've been using Uhaul facilities and vehicles for 20 years (4 states) for all of my storage and moving needs, but this last move was the worst, most complicated, most exhausting and stressful, because of Uhaul as a whole company. I've moved to other continents 4 times, dealing with embassies and visas and shipping necessary belongings by freight ship) and none of those were even remotely as stressful and anxiety riddled as this last move has been. About 85% of the problems I had were related to Uhaul locations and phone service. I know this feedback form is for just the one location and the storage space, but it is difficult to unravel all of these Uhaul pieces from this move.

Callie C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

miguel m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

QIANA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Panun B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alayna C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

SATYA TEJASHWINI D.  |  First Impressions 
Clasificación:
5.0

How can you beat 24/7 access and great staff? Jasmine was extremely thorough in tour. Nice facility.

michael p.  |  First Impressions 
Clasificación: